Leeds Community Healthcare NHS Trust Board Assurance Framework October 2014 ID What is the risk? (Risk Description) Lead Director Level of Risk (consequence x How are we managing the risk? (Key likelihood) Controls) Evidence that it is working (Assurance on Controls) CLINICAL RISK REVIEWED BY QUALITY COMMITTEE 4x2 = 8 5x1 = 5 Impact: Harm to patients; reputational damage; regulatory penalty Angie Clegg 5x2 = 10 Risk: Poor Implementation of safeguarding procedures leads to harm /poor care of vulnerable adults 5x3 = 15 358 (a) 4x2 = 8 4x4 = 16 Initial Current Target Principal objective 1: To provide high quality, safe services, continually improving the patient experience and measuring our success in outcomes. Angie Clegg 205 Risk: Ineffective 1. Quality Committee Reported to Board: systems and processes 2. Trust Board 1.Integrated Performance Report for assessing the 3. Quality Challenge 2.Serious Incident report quality of service 4.Incident & Serious Incident Reported elsewhere: delivery and Management Processes Quality Committee: compliance with 5. Dealing with complaints, concerns and 1.Regulatory compliance report regulatory standards compliments process 2.Serious Incident report Impact: Poor patient 6. Clinical guidelines and policies 3. Directors and Non Exec Visits outcomes; low patient 4. Quality Element of IPR satisfaction; 5. External reviews reported to QC for reputational damage; monitoring penalties from Other positive assurances: regulators 1. CQC inspection of South Leeds Independence CLINICAL RISK Centre, November 2013 REVIEWED BY 2. Internal Audit reports on Serious Incidents, QUALITY COMMITTEE Complaints process and risk management 1.Safeguarding policies and procedures 2.Service standards 3.Director service visits 4.Statutory and mandatory training 5. Employment and Professional Registration checks 6. Safeguarding Supervision, appraisals and performance management 7. Internal audits 8. Escalation process complete and rolled out 9. Policy and procedure for safeguarding has been cascaded through teams and published 10. Safeguarding action plan complete Appendix 1 How often & when is the next report due? - Monthly - Bi-monthly Evidence that it is not working (Gaps in Controls or Negative Assurances received) Action to address the gaps in control and gaps in assurance 1. No early warning Indicators around quality metrics identified and embedded in services. 1. Peer review programme for Quality Challenge to be introduced (30.09.14) 2. Early Warning Indicators to be developed for Inpatients (30.09.14) 3. Opportunities for external quality assessments to be considered 4. Quality metrics identified through service review process, to inform development of early warning indicators 5. Learning from CQC Inspections paper to QC 6. Development of service specific outcome indicators 7. Learning from desk top review 1. Safeguarding adults training below target 2. Supervision rates below target 3. Safeguarding serious incident investigation findings (CICU) 1. Plans to increase adult safeguarding training compliance to 98% by December 2014) 2. Work underway to clarify definition and reporting of "supervision" by December 2014) 3. Learning from incidents shared 4. Awareness raising for safeguarding process increased 5. Refresh of Adult Safeguarding Group membership - Monthly - Monthly - Monthly - Monthly - Monthly Reported to Board: 1. LSAB minutes 2. LSAB annual reports 3. Chief Executive's Report 4. Integrated Performance Report - Bi-monthly - Annually - Monthly - Monthly Reported elsewhere: Quality Committee: 1.Safeguarding Committee Minutes 2. Safeguarding Annual Report 3. Adult Safeguarding Report 4. HSEG minutes - Quarterly - Annually - Bi-monthly - Bi-monthly 1 Leeds Community Healthcare NHS Trust Board Assurance Framework October 2014 Lead Director 658 Risk Poor Implementation of safeguarding procedures leads to harm /poor care of children Angie Clegg Level of Risk (consequence x How are we managing the risk? (Key likelihood) Controls) Impact: Damage to patients; reputational damage; regulatory penalty 5x3 = 15 Initial Current CLINICAL RISK REVIEWED BY QUALITY COMMITTEE CLINICAL RISK REVIEWED BY QUALITY COMMITTEE 4x1 = 4 Impact: Reputational damage; low patient satisfaction; loss of business; FT authorisation delayed 4x2 = 8 Angie Clegg Risk: Failure to implement and embed lessons learned from internal and external recommendations (Francis, CQC, Winterbourne etc.) 4x3 = 12 590 Evidence that it is working (Assurance on Controls) How often & when is the next report due? 1.Safeguarding policies and procedures 2.Service standards 3.Director service visits 4.Statutory and mandatory training 5. Qualifications check 6.Attendance at case conferences 7. Safeguarding Supervision, appraisals and performance management 8. Internal audits 9. Escalation process complete and rolled out 10. Procedure for safeguarding has been cascaded through teams 11. Performance Management of clinicians 12. Section 11 Audit Reported to Board: 1. LSCB minutes 2. LSCB annual reports 3. Chief Executive's Report 4. Integrated Performance Report - Monthly - Annual - Monthly - Monthly 1. Quality Action Plan includes national recommendations 2. Monthly Performance Panels 3. Policy for implementing National Guidance 4. Policy for External agency Visits, Inspections and accreditation 5. NICE guidance policy 6. CQC Working Group review of lessons from previous inspections to inform action plan 7. Quality Challenge launched June 2014 8. Quality Account Reported to Board: 1. Integrated Performance Report 2. Quality Governance Framework reports Evidence that it is not working (Gaps in Controls or Negative Assurances received) Action to address the gaps in control and gaps in assurance 1. Incidents of noncompliance with policy/Cause for concern cases 2. Independent review of practice 3. Supervision Training 1. RCPCH visit June 2-14 action plan 2. Report from external review 3. Plans to increased children safeguarding training compliance 1. Staff & Patient Friends & Family Test paper results 2. Complaints/concerns 3. Comment from TDA regarding MRSA root cause analysis report 1.Paper to SMT outlining recommendations around Inspection Project July 2014 with implementation on-going to September 2014 2. Service Level assessments against the Quality Challenge to be reported (30.09.14) 3. Provide organisational response to duty of candour requirements Target 5x1 What is the risk? (Risk Description) 5x2 = 10 ID Appendix 1 Reported elsewhere: Quality Committee: 1.Safeguarding Committee Minutes 2. Safeguarding Annual Report 3. Report from Professional Bodies & External Bodies 4. Section 11 Audit results 5. LSCB assurance processes - audit Reported elsewhere: Quality Committee: 1. Quality Governance Framework reports 2. QGAF progress 3. Quality Account milestones report 4. NICE Compliance report through Clinical Effectiveness Committee to QC 5. Clinical Effectiveness minutes - Monthly - As required - As required - Monthly - 6 Monthly - 6 Monthly - Bi-monthly Other positive assurances: 1. CQC inspection report relating to South Leeds Independence Centre, Dec 2013 2. Regulatory/CCG events 2 Leeds Community Healthcare NHS Trust Board Assurance Framework October 2014 ID What is the risk? (Risk Description) Lead Director Level of Risk (consequence x How are we managing the risk? (Key likelihood) Controls) Evidence that it is working (Assurance on Controls) Appendix 1 How often & when is the next report due? Evidence that it is not working (Gaps in Controls or Negative Assurances received) Action to address the gaps in control and gaps in assurance 1.Stakeholder engagement and relationship management plan to be developed 2. Rules of engagement not defined at service level 3. Stakeholder activity not tracked and reported to Board 1.Stakeholder engagement and relationship management plan and tracking system to be developed Nov 14 2. Map of service / commissioner meetings to be developed Nov 14 3.Stakeholder 360 survey to be undertaken of the Board and appropriate action plan to be developed Nov 14 4.Develop rules of engagement, roles and responsibilities Nov 14 1. Need to clarify objectives for individuals involved in partnership working 2. S75 for Leeds Community Equipment Service to be finalised. 3. Lack of soft intelligence indicating further work to do. 1. Role of Discharge Facilitators to be embedded (ongoing) 2. Clarity of objectives for individuals involved in partnership working (31.05.14) 3. Reporting of gaps / difficulties through Datix (ongoing) 4. Clear response to any issues / difficulties as they arise (ongoing) 5. S75 for Leeds Community Equipment Service (30.06.14) 1. PPI to be built into service change and project implementation 2. Members to be involved in strategy development and planning 3. Clear approach to assessing the effectiveness of engagement 4. Need to ensure every service has an involvement plan 1. Service change involvement process to be reviewed and revised as appropriate 2. Stakeholder engagement and relationship management plan to be developed Nov 14 3. Develop measure to evaluate effectiveness of all involvement activity and incorporate into performance report Nov 14 4. Peer reviewed involvement plans agreed for all services Dec 14 5. All services to be achieve silver involvement standard by March 2015 Initial Current Target Principal objective 2: To work in partnership with service users, communities and stakeholders to deliver service solutions, particularly around integrated care and care closer to home principles. Risk: Public and patients are not effectively engaged in Trust decisions Impact: Decisions are challenged and/or not delivered; service change not delivered making the Trust unsustainable 4x1 = 4 4x1 = 4 Emma Fraser 1.Membership of Transformation Board 2.Chair and Chief Executive meetings with CCG Chairs and Chief Officers 3.Contract management meetings 4. Leadership Executive 5. Service Level relationships 6. Medical Senate 7. Stakeholder Engagement Strategy Reported to Board: - Chief Executive's Report - Service Issues and Developments report 1. Regular meetings with Adult Social Care 2. Transformation Board 3. Children's Trust Board 4. Strategic and Operational Urgent Care Boards 5. Better Lives Through Integration Board 6. Range of operational meetings to address specific services Reported to Board: 1. Chief Executive's Report 2. Service Issues and Developments report 3. Children's Trust Board minutes 1. Stakeholder Engagement Strategy 2. Membership Strategy 3. Membership Engagement Plan and programme of activity Reported to Board: 1. Integrated Performance Report 2. FT Update 3x1 = 3 361 4x3 = 12 Impact: Duplication or gaps in service delivery; poor patient outcomes; low patient satisfaction 4x2 = 8 Risk: Inability to Sam Prince provide integrated care for patients due to poor partnership arrangements 3x2 = 6 211 4x3 = 12 Impact: Loss of business; reduction in service and quality; strategic plan not delivered; reputational damage 4x2 = 8 Risk: Relationship with Emma Fraser stakeholders including commissioners not well managed 3x3 = 9 209 Reported elsewhere: GP Engagement Plan to Business Committee Monthly Bi-monthly 25th June 2014 Other positive assurances: - Stakeholder interviews conducted as part of Board Governance Assurance Framework assessment in July 2012 - Monthly - Bi-monthly - Bi-monthly Monthly Monthly Principal objective 3: To engage and empower our workforce, ensuring we recruit, retain and develop the best staff. 3 Leeds Community Healthcare NHS Trust Board Assurance Framework October 2014 Lead Director 360 Risk: Lack of internal capacity to secure quality and drive transformational change Sue Ellis Level of Risk (consequence x How are we managing the risk? (Key likelihood) Controls) Initial Sue Ellis How often & when is the next report due? 1.Staffside relationship via JNCF and regular TU informal meetings 2.Monitoring metrics of turnover, sickness and appraisal rates 3.Service review process being rolled out. Transformation lead Executive Director of Operations and additional HR & PMO capacity embedded staff side support 4.Signiifncnat staff engagement as part of service review methodology and improvement ideas to be incorporated 5. Organisational Development Strategy approved and Implementation plan to be by the Board Reported to Board: 1. Integrated Performance Report 2. Programme Management Board report 3. Chief Executive's Report - Monthly - Monthly - Monthly 1.OD Strategy and implementation plan 2.Staff engagement plan as part of Stakeholder plans 3.Staff appraisal process- improve uptake and quality review 4.Community talk 5.Team brief 6.Listening events 7.Staffside relationship via JNCF and regular informal meetings 8. Staff survey action plan generated after Board and staff side workshop and reviewed by SMT 9.Staff Friends and Family test includes additional questions 10 Staff side representatives embed in PMO Reported to Board: 1. Integrated Performance Report 2. Chief Executive's Report 3. OD Strategy Reported elsewhere: Business Committee: 1. Integrated Performance Report 2. Programme Management Board report - Monthly, - Monthly, Evidence that it is not working (Gaps in Controls or Negative Assurances received) Action to address the gaps in control and gaps in assurance 1.Sickness absence rates remain about 0.5%above target 2. OD Strategy implementation will support leadership capacity building with 6 months lead in 3. Appraisal completion rates now nearer target 1. Sickness absence training and support for line managers sustained through health and wellbeing team (ongoing) 2. Focus on improvement of appraisal completion rates to achieve target (ongoing) 1. Appraisal rates now achieved over 90% August 14 but revised to 100%target 2. Low response rate to 2013 national staff survey and staff Friends and Family test 3. Overall staff engagement measure in staff survey has gone down and below average for community trust 1.Introduction of staff questions under Friends and Family test Q1report in IPR September 2014) 2. Implementation of staff survey action plan and OD Implementation plan Board in October 2014 1. Staff capacity to meet demand 2. Organisational Development Strategy and implementation plan from October 14 3. Lack of business intelligence/analyst capacity to develop coherent reporting on Workforce Planning 4. Loss of talent/organisational knowledge 1. Safer staffing plans to create revised establishment and regular reporting process to the Board established from June 14 2. OD Strategy approved and implementation plan to be approved October 3. Analyst capacity being shared via PMO where possible Other positive assurances: 1. Improvement foundation report. Recommendations re service improvement - Monthly - Monthly - Bi - Annually, 10.09.14 Reported elsewhere: 1. Staff Survey Action Plan to SMT 1. OD Strategy section with focus on Reported to Board: Workforce planning 1. Integrated Performance Report 2. Proactive vacancy review process 2. Programme Management Board report 3. Longer notice periods introduced for 3. Organisational Development Strategy some staff on certain bands in areas of Impact: Service higher turnover/hard to recruit transformation and 4. Advertisements kept running and have CIPs not delivered agreed to recruit over establishment in qualified nursing if candidates are present 5. Service review process includes workforce analysis in baseline at start of processes 6. Workforce Plan relating to the Trust's annual and 5 year Business Plans 7. Recruitment difficulties reported to SMT 8. Strategic approach to recruitment developing across the Trust and Leeds as a system Principal objective 4: To become a viable and sustainable organisation with the ability to invest in the community and with a relentless focus on value for money. 4x2 = 8 Sue Ellis 4x3 = 12 Risk: Risk to service sustainability due to ineffective workforce planning. 4x3 = 12 223 3x4 = 12 Impact: Failure to achieve strategic objectives; low staff morale Evidence that it is working (Assurance on Controls) Target 3x2 = 6 Risk: Lack of staff involvement and engagement in the organisation 3x4 = 12 218 4x4 = 16 Impact: Low staff morale, reduction in quality Current 4x2 = 8 What is the risk? (Risk Description) 4x3 = 12 ID Appendix 1 - Monthly - Monthly - Annually 4 Leeds Community Healthcare NHS Trust Board Assurance Framework October 2014 ID What is the risk? (Risk Description) Lead Director 234 Risk: Loss of business Cherrine or decommissioning of Hawkins services Level of Risk (consequence x How are we managing the risk? (Key likelihood) Controls) Initial Current 4x1 = 4 4x1 = 4 4x3 = 12 4x4 = 16 Impact: Trust becomes unviable and unsustainable 5x1 = 5 Risk: Failure to achieve Emma Fraser Foundation Trust status 5x2 = 10 516 4x4 = 16 FINANCIAL CONTROL RISK - REVIEWED BY BUSINESS COMMITTEE 4x4 = 16 Risk: National Cherrine efficiency Hawkins requirements cannot be delivered recurrently Impact: Trust becomes unviable and unsustainable 5x3 = 15 312 Evidence that it is working (Assurance on Controls) How often & when is the next report due? 1. Service Development Plan 2. Business Planning 3. PPI Strategy 4. Understanding requirements of GPs 5. Membership engagement 6. Engagement with commissioners in leading whole system solutions 7. Contract Management Board or similar formal arrangements with non CCG commissioners 8. External Communications Strategy delivered in Year 1 9. Regular and routine scrutiny of tender portals being undertaken by the Head of Business Development 10. Alignment of services with GP practices and schools Reported to Board: - Business & Commercial Developments update - Service Issues & Developments report - Monthly - Bi-monthly Reported elsewhere: Business Committee: - Business & Commercial Developments report - Monthly 1. Programme Management Office reports monthly, including detailed financial reporting and exception reports. 2. Management Board (chaired by Chief Executive) meets monthly to receive above reports. 3. Additional resources identified to support efficiency delivery in the future. 4. Realignment of Executive Director portfolios to strengthen implementation 5. PMB has approved the Service Review methodology. (31.03.14) 6. Board approval of investment of £1m as part of budget setting (28. March) Reported to Board: 1. Integrated Performance Report 2. Programme Management Board report - Monthly - Monthly 1.CFT programme work plan reported to SMT 2. Influencing through Aspirant Community Foundation Trust Network 3. Robust Integrated Business Plan 4. Quality Governance Action Plan 5. Approach for CQC Inspection agreed by SMT Reported to Board: 1. CFT updates Evidence that it is not working (Gaps in Controls or Negative Assurances received) Action to address the gaps in control and gaps in assurance 1. Implement the stakeholder engagement plan including developing an account manager role 1. Formal Stakeholder engagement strategy and implementation plan to be developed (End of September 2014) 2. Capture internal and external intelligence to redesign and target the LCH service offer to opportunities in the market (30.09.14) 3. Evidencing of outcomes and impact LCH has on the system (30.09.14) 4. Development of a consortia bid with partners in an attempt to maintain current Contraceptive & Sexual Health Service. 1.Shortfall on 2013/14 efficiencies included in annual financial plan for 2014/15 2. Formal sign off of 2014/15 efficiency plans taken place 3. Forecast shortfall in CIP delivery for 14/15 1. Business Committee and Board to approve two year plans, including implementation plans. 2. Programme Management Board (PMB) to develop clear plans for each CIP scheme (including each service review), and an implementation plan for each scheme that provides assurance to Business Committee and Board that recurrent delivery, in time, is probable. 3. Detailed SMT CIP review 30.09.14 4. TDA deep dive scheduled for early October. 1. Actions to deliver reduction in Quality Governance Framework score outstanding 2. TDA rating of 2 (emerging concern) 1. Robust monitoring of Quality Governance Action Plan by Quality Committee (ongoing 2014) Target Impact: Trust becomes unviable and unsustainable FINANCIAL CONTROL RISK - REVIEWED BY BUSINESS COMMITTEE Appendix 1 Reported elsewhere: Business Committee: 1. Integrated Performance Report 2. Programme Management Board report Reported elsewhere: 1. Quality Committee: 2. Quality Governance Action Plan Other positive assurances: 1. External assessments e.g. Historical Due Diligence, BGAF - Monthly - Monthly - Bi-monthly - Bi-monthly - July 2014 5 Leeds Community Healthcare NHS Trust Board Assurance Framework October 2014 Lead Director 227 Risk: Income and Cherrine expenditure levels are Hawkins not managed to achieve target surplus recurrently. Level of Risk (consequence x How are we managing the risk? (Key likelihood) Controls) Initial FINANCIAL CONTROL RISK - REVIEWED BY BUSINESS COMMITTEE FINANCIAL CONTROL RISK - REVIEWED BY BUSINESS COMMITTEE Risk: Trust does not meet its statutory and regulatory duties: (a) failure to report position to the TDA (b) failure to meet the requirements of the Civil Contingency and Climate Change Act Impact: Reputational damage, regulatory sanctions Bryan Machin 1.Monthly TDA monitoring report 2. Major Incident Plan 5x1 = 5 199 - Monthly Reported elsewhere: 1. Business Committee: 2. Integrated Performance Report - Monthly Evidence that it is not working (Gaps in Controls or Negative Assurances received) Action to address the gaps in control and gaps in assurance 1. Forecast overspending 1. Increased focus on accountability for over on pay and underspends in 2014/15. Will be clear in budget framework for 2014/15 (01.04.14). Monthly monitoring will be strengthened and clearly defined through the revised performance framework. (30 Sept 2014) 2. SMT escalation of hot spots (pay post Q1 detailed review of agency position) 3. Additional support to budget holders with training packages and refreshed user friendly finance manual to be developed and delivered through 2014/15; this will clarify responsibilities and strengthen links between budget holders and the Financial Management team. 4. Recurrent surplus heavily dependent upon recurrent CIP delivery (see actions for risk 312). None Identified 1. This risk focussed on achievement of inyear minimum CSRR. Other risks focussed on recurrent surplus delivery. The 2013/14 CSRR has been achieved. The financial plan for 2014/15 demonstrates delivery of the required CSRR. This is dependent upon the delivery of the in year cost savings. As the recurrent savings are timed for the second half of the year the Trust must make non recurrent savings during Q1 and Q2 to maintain the CSRR in the early part of the year. N/A 1. Business Committee to approve KPIs for 2014/15 ensuring that all TDA Accountability metrics are included (24.09.14) 2. Sustainability Strategy and reporting requirements to be defined by Business Committee Oct 2014 - Monthly - Monthly 4x1= 4 4x4 = 16 Impact: Target CSRR not achieved, Trust is penalised, Trust becomes unviable Reported to Board: 1. Integrated Performance Report 1. Financial Management Framework Reported to Board: 2.Standing Financial Instructions 1. Integrated Performance Report 3.Cash flow monitoring 4. Updated Treasury Management Policy agreed Reported elsewhere: Business Committee: 2. Integrated Performance Report 4x1 = 4 Cherrine Hawkins 5x1 = 5 Risk: Finances not managed to achieve minimum acceptable Continuity of Services Risk Rating (CSRR) 5x4 = 20 591 How often & when is the next report due? Target 1. Financial Management Framework 2. Budgetary delegation 3. Budget reporting 4. Contingency reserve 4x4 = 16 Impact: Trust is penalised, CSRR worsens Current Evidence that it is working (Assurance on Controls) 4x1 = 4 What is the risk? (Risk Description) 4x4 = 16 ID Appendix 1 Reported to Board: 1. Integrated Performance Report 2. TDA monitor report Reported elsewhere: 1. Annual Report - Audit Committee - Monthly - Monthly Other positive assurances: 1. Monthly TDA assurance meeting 6 Leeds Community Healthcare NHS Trust Board Assurance Framework October 2014 New Number Risk: High levels of Sue Ellis sickness absence impacts on quality of care and staff morale and is a net cost to the organisation. Risk: Failure to deliver Paul Morrin the full benefits and potential of the Adult Health & Social Care Integrated Programme Impact: Efficiencies not delivered, full benefits of Programme not realised, loss of stakeholders confidence Evidence that it is not working (Gaps in Controls or Negative Assurances received) Action to address the gaps in control and gaps in assurance 1.Chair and Chief Executive meetings with CCG Chairs and Chief Officers 2.Membership of Transformation Board 3. System leaders meeting 4. Membership of Aspirant Community Foundation Trust Network and influencing 5.Integration programme 6. Robust IBP 7. Provider to provider relationships Reported to Board: Chief Executive's Report Service Issues and Developments Monthly Bi-monthly Reported elsewhere: Business Committee: Integration Programme 1. TDA feedback on the IBP awaited 2. A level of concern from stakeholders over the trust becoming a FT Monthly 1. TDA Feedback due on IBP to Board in October 2014 2. Focus on strengthening the strategy, USP and benefits of the trust 3. Strengthen partnership working with LTHT and primary care ` Reported to Board Monthly 1. Sickness absence target not yet achieved 1. Differentiated trajectories continue to be monitored and appropriate interventions to assist those areas of greatest need. Training for managers continues to be delivered and a post-training questionnaire is sent to all delegates to gain assurance that managers are putting their knowledge from the course into practice. The Health, Work and Wellbeing Steering group has been re-formed and has identified key areas to improve the health and wellbeing of staff. (Ongoing monitoring) Feedback from partners Following agreement that a Business Committee working party be established to review and reconsider overall vision and direction of travel and how to support the integrated and health and social care provider agenda and our ambition of being a Foundation Trust organisation Target 5x1 = 5 Current How often & when is the next report due? 1. Integrated Performance Report 4x4 = 16 224 1. Board discussion 2. SMT discussion 3. Business Committee 4. Programme team discussion 5. Partner engagement strategy 6. Communication strategy 4x3 = 12 Impact: Trust becomes unviable. 5x3 = 15 Initial Evidence that it is working (Assurance on Controls) 4x3 = 12 Risk: Commissioners Emma Fraser decide that the community trust model is no longer supported. 4x2 = 8 592 Level of Risk (consequence x How are we managing the risk? (Key likelihood) Controls) 5x2 = 10 Lead Director 4x4 = 16 What is the risk? (Risk Description) 4x3 = 12 ID Appendix 1 1. Presentation to Business Committee - revised Reporting arrangements work plan currently under review 7
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