Grange Hill Surgery
The NHS Friends and Family Test 2015-2016
"How likely are you to recommend our service to friends
And family if they needed similar care or treatment?"
Analysis of 81 responses.
Extremely
Likely
Likely
Neither
likely nor
unlikely
Unlikely
Extremely
unlikely
71 (88%)
10 (12%)
0
0
0
41 Grange Hill Road, Kings Norton, Birmingham B38 8RF, Tel: 0121 459 4481; Fax: 0121 459 4524 , www.grangehillsurgery.co.uk
Patients Feedback
Please tell us the main reason for
selecting your statement.
 This is the doctor at this practice is the best and always there for
you no matter what
 Very good and caring and always there for anything you have
wrong. The doctor is the best.
 Always listen and help, I am here a lot due my daughter having
asthma brilliant.
 Saturday opening, friendly doctors + staff. Easy to get
appointment, always helful advice.
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Because they are good
Family doctor for many years
Very friendly good advice on my problem. Thank you Doctor Patel
Never had a problem getting an appointment. Good friendly
practice.
Very good & personal service.
Dr Patel always gives a personal service.
Best in Kings Norton.
Very good Surgery. Have been with Surgery for 15 years and
never had any issue.
 Very understanding.
 Ease of getting appointment. Friendly caring staff.
 Our doctor is always available and always listens to my problems
and explains the reason treatment etc
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I have always found the staff all of the staff friendly and helpful.
Efficient, friendly, never too much trouble.
Always explains to regarding problem. Treated with respect.
Very friendly and efficient
Reception staff very helpful & friendly. Dr Patel always listens to
your problems and very pleasant.
 I 've had a hysterectomy and the aftercare here I've received has
been amazing.
 I have been with this Surgery for nearly 40 years the standard of
care is 1st rated and staff are very pleasant and helpful.
 for the care and attention I have received and they have always
been polite.
 The care and understanding is always consistent, always made to
feel at ease. Dr Patel will always listen.
 Satisfied
 Service, attention here is excellent.
 36 years at Practice. Always felt at ease and look after.
41 Grange Hill Road, Kings Norton, Birmingham B38 8RF, Tel: 0121 459 4481; Fax: 0121 459 4524 , www.grangehillsurgery.co.uk
 With 38 years at Practice even with changes my need have be
met.
 I like the atmosphere it is very relaxing and staff very helpful.
 Good service
 Opening hours. Speed of appointments. Friendly staff.
 Good all round service.
 The reason for selecting my statement I always look after when I
asked for an appointment.
 Excellent service. Able to make appointment in advance.
 Very prompt in getting an appointment.
 I have always been given the best attention and care by everyone
at the Surgery
 I think the service is great & the doctor.
 Very good service and friendly and doctors are lovely.
 Always useful to know you are healthy. Feeling ok isn't necessary
of being ok.
 I haven't been here long but I'm happy with the doctors and
nurses.
 Good all round service.
 no comment written
 Very kind and friendly service
 Prompt service. Friendly and efficient.
 It's a friendly place to attend wouldn't change for any other place.
Pls keep it up.
 no comment written
 no comment written
 I get results when visiting and I know where I stand with my
medication. (thank you)
 1. Family GP endeavours to give appointments on request. 2.
Family GP offers "real personal" medical services. 3. Support
admin staff very helpful. 4. Always able to get an appointment.
 Because I'm always pleased with the excellent care I get from my
doctors.
 I have always been treated well and with consideration.
 Because the service and staff and doctors are without doubt the
best.
 Always treated well.
 Always friendly + understanding. Nothing is ever a problem or too
much trouble. Best GP Practice we have ever had.
 Excellent service.
 Excellent GP experience here at Grange Hill. Very reassuring to
know we can 100% trust GP and advice + help they offer
 no comment written
41 Grange Hill Road, Kings Norton, Birmingham B38 8RF, Tel: 0121 459 4481; Fax: 0121 459 4524 , www.grangehillsurgery.co.uk
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Excellent service. Staff friendly, professional.
I have had good care. Thank
Very good service. Always helpful & cheerful and willing to help
I have always found Grange Hill Surgery fine though I only visit the
Surgery maybe once a year. I am healthy and if asked to
recommend the service I would be likely to say yes its good.
 Very quick and on time.
 No waiting time, easy to book appointment by phone, receptionist
always willing to try and get you booked is asap GPs friendly and
give advice when needed. Nurses also at hand to give advice. Do
not change current Practice.
 Having appointment ……… I was fitted in quickly. Always
pleased with doctor + reception staff's efforts on my behalf.
 Our doctor is always there for us and has been for many years and
details given in report by Mr …… are true for both myself and my
husband.
 We have been with our doctor for a good many years and we have
found her to be most attentive and we have no hesitation in
naming her as 'The Family Doctor' as we used to know.
 Can get an appointment easily. Friendly staff and docs.
 It's getting harder to get appointments lately, especially now closed
Sat mornings. You can’t get to see the nurse either but every
time. I come over the waiting room is empty. Locum doctors not
very professional.
 Been my doctor for 30 years, good practice but changes being
implemented not for the working person, May have to change to
suit my circumstances as getting harder t book appointments.
 Do not have to wait for appts with doctor. Efficient staff.
 Doctors available by appointments soon depending urgency.
Friendliness of staff. Cleanliness of Surgery.
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Friendly
Knowledgeable. Good appt system.
Excellent treatment from Dr Patel. Always there for me!!
Happy with the service of GP & receptionists.
I am always treated well when I come here.
100% with everything.
Excellent service from my doctor + nurse.
The Practice is one that has grown over the years and my doctor
knows me and has an interest in my wellbeing.
 Excellent well taken care of
 As I have been with Dr Patel for many years and she very clever
lady and most approachable. A special lady to our family. All
receptionists are friendly.
41 Grange Hill Road, Kings Norton, Birmingham B38 8RF, Tel: 0121 459 4481; Fax: 0121 459 4524 , www.grangehillsurgery.co.uk