Senior Recruitment Advisor (OPM)
Permanent, full time
Salary £25,000 - £28,000 + Benefits package pa
Reporting to Head of Marketing, Recruitment &
Communications
Based Coventry
Post from May 2016
Ref N/A
Term Permanent
FT/PT Full time
Role Description:
The Senior Recruitment Advisor will be responsible for supervising a team of
Admissions Advisors who are facilitating prospective students through the
application process for their University of choice.
The Senior Recruitment Advisor will support the Recruitment Advisors in meeting their
objectives and ensure their questions or challenges are addressed. They will also
own the overall recruitment target and work with their team members to meet the
collective goal for the course(s).
Responsibilities:
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Responsible for the development, direction and coordination of recruitment
team activities in accomplishing its collective team goals
Serves as a mentor to the team of Advisors to help them meet sales
objectives
Responsible for the recruitment target, which would require communication
with prospective students through a variety of communication channels,
including: phone calls, emails or SMS regarding a University and its course(s)
Follow Keypath and University guidelines for lead management and moving
leads through the different statuses in the CRM
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Advising prospective students using a consultative process to ensure they
have all the information to make an informed decision about the University
and its course(s).
Support students through the recruitment and application process
Use the CRM to track student progress and all communication with
prospective students
Achieve daily metrics surrounding number of calls per day, speed to lead
metrics, talk time per, number of applications per day as set by the Manager.
Provide support in the development of these metrics for team insight/action
Communicate industry trends, course differentiators/factors and student
feedback in internal cross functional meetings and to the marketing team
Actively participate in internal team meetings, as well as participating in
conference calls with partner admissions teams
Support in the forecasting of application and student recruitment forecasts
for future development
Collaborate with the marketing team to provide input into the development
of internal cultivation plans by the marketing team
Supporting the marketing activities, representing the University at external and
internal events, as required
Ability to work shift patterns (including evenings and weekends) to support
dialing strategies.
Qualifications:
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Bachelor degree required
3-4 years of sales experience (ideally in recruitment/sales)
1-2 years of supervisory experience in a recruitment/sales environment
Ability to work in a fast paced, agile organisation and team
General knowledge of Higher Education and recruitment and admissions
experience (UK and international) preferred
Technically proficient in CRM and CMS systems, with proven training skills
Excellent written and verbal communication skills
Goal oriented and proven ability to meet sales targets.