MISSION
To provide quality care for
homeless or unwanted cats
and dogs in a compassionate,
no-kill environment until
they are adopted into
responsible, loving homes,
and to be a leader in our
community in promoting
humane values through
education and awareness.
Operation Kindness is the
original and largest no-kill
animal shelter in North Texas.
Since its founding in 1976,
Operation Kindness has
provided a safe haven for
more than 80,000 kittens,
puppies, cats and dogs. We
care for an average of 300
animals on a day-to-day
basis, with another 100 - 150
animals in foster homes.
OPERATION KINDNESS
THE HOPEFUL PLACE
At Operation Kindness,
we focus on the total
experience our friends
have –the animals,
volunteers and donors.
2014 was a year of milestones, expansion and
happy endings for the 4,015 animals adopted
into their new forever homes. This new adoption
record was the successful result of new
programing, partnerships, and best practices that
enabled Operation Kindness to expand its core
areas in Animal Services, Volunteers, Community
Outreach and achieve new levels of impact.
CHIEF EXECUTIVE OFFICER
JIM HANOPHY
Yes, we are The Hopeful Place. And that’s because at Operation Kindness, our
goal is to care for and love homeless animals until that wonderful moment when
they and their new human companion(s) leave here for a new life together.
As the original and largest no-kill animal shelter in North Texas, we take pride
in our ability to treat and rehabilitate any dog or cat if there is an opportunity for
that animal to experience a good quality of life. Every adoption from Operation
Kindness saves two animal lives; the one who goes home and one who get to
come to Operation Kindness and then find their forever home.
2014 was a terrific year for Operation Kindness. We had a record number of
adoptions, thanks to our expanded reach into the community and creating more
options for people to meet and fall in love with pets. In addition to participating
in many off-site adoption events, we operated a kiosk at the Galleria Dallas Mall
in August and December; resulting in 173 adoptions.
In 2015, we will implement new strategies to expand the scope of our mission and beneficial impact to
the community:
• “Kindness for Kids,” a humane education program for youth in Dallas and surrounding communities;
• Respite Foster Care to provide temporary assistance to people in urgent situations in lieu of them surrendering
their pet;
• Foster Talent Agents will care for select dogs and cats and “represent” them to the community until adopted;
• A satellite adoption center to extend our reach and increase opportunities for customers to adopt
• Design plans to upgrade and expand Operation Kindness’ facility to better serve dogs and cats and our
community will be completed, and the funding campaign will be underway.
It is important to recognize the incredible contribution our staff, volunteers and supporters make to help the mission
of Operation Kindness come to life daily. Our staff work diligently every day to make sure our dogs and cats are
cared for in a safe, clean environment and that our two-legged visitors enjoy their Operation Kindness Experience.
Volunteers assist us in so many ways, from walking dogs and cuddling cats, to providing foster care, adoption
counseling and coordinating special events. We simply could not do what we do without them.
Of course, we would not exist if it were not for the financial support we receive from donors. All of the funding for
Operation Kindness comes from donations, grants and fees. We are grateful for the faith and trust bestowed on us
by the people who invest in our organization and we pledge to be good stewards of those resources.
There’s an old saying, “If you do what you love, you’ll never work a day in your life.” If such is the case, then I didn’t
really work in 2014, and I look forward to not working in 2015.
“From Homeless to Loved!”
At Operation Kindness
every animal is
“SAFE, COMFORTABLE AND LOVED.”
Because our dedicated staff
and passionate volunteers
believe every dog and cat
deserves another chance at a
happy life, Operation Kindness
is truly “The Hopeful Place.”
– Jim Hanophy, CEO
A LEGACY OF
“We make a living
by what we get, but
we make a life by
what we give.”
– Winston Churchill
HAPPY ENDINGS
Blending the desire to make a difference with the desire to honor a loved
one is a powerful way to create a legacy. Such are the recent gifts made by
Kathleen Bailey. Kathleen and her husband of 30 years, Robert Barker, spent
years saving for special vacations when Robert suddenly passed away.
Kathleen wanted to use that money in a way that would honor her husband
and their mutual love for animals – especially cats.
“I wanted to help a place that didn’t kill animals, said Kathleen. “And, I
wanted to make sure the money would directly benefit the animals. Jim
Hanophy, the new CEO was willing to work with me.”
When Kathleen toured Operation Kindness she was most impressed by the
Catio, the patio where cats are free to roam, play and hang out. “But then I
noticed some cats were unable to freely socialize about the cat room or the
Catio.”
Kathleen and Jim Hanophy discussed options for adding a partition so
Garfield and other cats with socialization issues could enjoy roaming time.
“The results were just wonderful,” said Kathleen. “I noticed when this one
particular cat, Garfield was free to walk around and play, he became a totally
new cat.” After being at Operation Kindness for nearly two years, Garfield
was soon adopted into his new forever home.
Kathleen soon had an even greater impact on the animals at Operation
Kindness. While chatting with Jim during the Hope Gala’s auction, Kathleen
offered to “put up a chunk of change” for a much-needed X-ray machine.
“I want to know where my money goes so I like to contribute to specific
things.” Her gift was complemented by the Elsie & Marvin Dekelboum Family
Foundation to ensure Operation Kindness had a state-of-the art machine.
Kathleen knew Operation Kindness was the right partner to build a legacy to
honor Robert. “When I met Jim, he had a dog in his office that had just been
surrendered because its owner’s children had left for college. He said ‘she’s
crest-fallen and needs some extra tender-loving-care.’ If there’s caring at
that level, then there’s caring at all levels in that organization.”
Christy Gray, Medical Manager
demonstrates the new state-of-the-art
X-ray machine.
AND THEY LIVED
HAPPILY EVER AFTER
Usually the beautiful princess being rescued by the handsome prince is the stuff
of fairy tales, but at Operation Kindness, our volunteers, donors and adopters
specialize in Happily-Ever-After storybook endings.
Roo, a 10-month-old retriever/hound mix was heard crying from a seven-foot
darkened storm drain by Dallas firefighters. Being thrown into the drain was
another act of abuse that resulted in two broken elbows. Roo, so named by her
firefighter rescuer because she looked like a wounded kangaroo, was brought to
Operation Kindness where her legs were surgically reset and she received four
months of specialized medical care in our on-site hospital.
Stephanie Dickason, a professional physical therapist at Parkland Memorial
Hospital and volunteer at Operation Kindness worked several months with Roo,
helping her to relearn how to walk on the bottoms of her paws.
It was a long, slow recovery, but Roo is fully recovered and enjoying long walks
with her handsome firefighter Ryan Hunewill who returned to adopt her…and
rename her Harley.
Stephanie Dickason,
physical therapist
with Roo.
“Education is the most
powerful weapon we can use
to change the world.”
– Nelson Mandela
IMPACTING HUMANE EDUCATION
ONE CHILD AT A TIME
After nearly 40 years as a dedicated first-grade teacher, retirement wasn’t all it
was cracked up to be for Nancy Burger. “I was so bored I absolutely could not
stand it. One day my husband came home from work and said, “You’ve got to
find something to do outside of the house.” He was kidding, but he was also
serious.” And Nancy did just that. Nearly 10 years ago she called up Operation
Kindness and asked if there was any way she could help, and started the
following day.
What she found was an organization to which she vowed to dedicate
the rest of her life, and a new passion for educating the community
about the humane treatment of animals.
“Nancy brings to Operation Kindness tremendous passion and
education expertise that is vital to our mission,” says CEO Jim
Hanophy. “Because of her dedicated involvement, we’ll be able
to reduce homelessness by teaching children and their families
important lessons about dog/cat care and responsible ownership.”
When she started as a volunteer, Nancy noticed an opportunity. Most
of Operation Kindness’s education efforts at that time focused on
adults. Nancy knew she could make a great impact by focusing on
children.
She started small - educating Girl Scout troops about animal care
and treatment. The program grew to the point she was a regular
guest speaker at area schools talking with children about Operation
Kindness and animals.
Nancy’s kid-friendly approach evolved into a two-week summer camp program
she dubbed Kamp Kindness, for children ages 7 to 12. The camp is now a highly
anticipated event that quickly sells out every summer. Her secret - put the
animals at the front and center of every camper’s learning, then make each
lesson captivating and interactive.
Nancy Burger with
Phoenix, her latest
foster dog
AT H AHERITAGE
T KEEPS GIVING
Billy and Mary
adopted Lucky, a
Beagle in 2005.
Hank, Great
Pyrenees was
adopted Summer
2014.
LOVE
&
MARRIAGE
AND DOGS
Kay and Joe Pyland both have been dog lovers for so long they can’t imagine
life without a dog. Almost as soon as the ink was dry on their marriage
license they adopted a little Golden Retriever mix named “Puff.” Their life was
rich with adventurous career assignments with Frito-Lay, and two children
who themselves have grown into animal lovers and dogs who were always
important members of the family.
In the Dickinson Family, philanthropy
is a family heritage that dates back
to the 1960s when Billy Dickinson’s
grandfather, Charles Dickinson
established a foundation to help
women and children escape domestic
violence and homelessness. That
foundation, now named The South
Texas Outreach Foundation, also
benefits the homeless animals at
Operation Kindness.
“We first got involved with Operation
Kindness when we adopted our
Beagle, Lucky in 2005,” explains Mary.
“The main thing that first attracted us
to the shelter was their no-kill policy.
But then we saw first-hand the care the
animals receive from the employees
and volunteers. We like the fact that
this shelter is really a home for the animals and every
one of them is loved!”
Confident in how well donations are managed and
used for the benefit of the animals, the Dickinsons,
through their Foundation have financed a number of
major projects that have enabled Operation Kindness
fulfill its mission to care for homeless dogs and cats
until they are adopted into forever homes. Most recent
donations paid for two new full-sized cargo vans that
enable the shelter to safely transport animals. Other
gifts funded medical equipment and improvements in
the large dog room kennels.
“Dogs are a lot easier to live with than kids,” jokes Kay. “When you scold kids
they’re still mad at you the next day. Dogs forgive you for everything and that’s
a wonderful deal!”
Being a career executive and expert at managing large teams of employees
at Frito Lay, Joe Pyland knows how to spot a well-run operation. “Leadership makes a
tremendous difference, especially when it successfully connects people to the mission,”
says Joe. “You know management is doing well when employees are happy, talkative and
love their job. That’s what I see at Operation Kindness.”
The greatness of
a nation and its
moral progress
can be judged
by the way its
animals are
treated.
– Gandhi
Kay and Joe are German Shepard fans. While on
executive assignment for Frito Lay in San Jose, the
Pylands took in a stray Shepard mix puppy. “She was
a very happy dog, but so skinny she couldn’t even be
given vaccines, says Joe. “We named her ‘Striker’
because Frito Lay was on strike at the time.”
The Pylands are faithful volunteers, adopters and
donors at Operation Kindness and frequently staff
volunteer adoption events. But fostering birthing
moms and their puppies is their true joy.
VOLUNTEERS ARE THE
HEALING HANDS
OF OPERATION KINDNESS
Sometimes great things are simply fortuitous, such as the
canceled late-in-the-day foster meeting that prompted Carolyn
Walters, Jill Fischer and Elizabeth Moir to help the kennel staff
walk the dogs. That evening walk birthed what we now call
“the Night Walkers.”
The Night Walkers, now 50 volunteers strong, see it as their
mission to ensure every dog in the shelter receives a late-inthe-day walk. The ultimate goal is to help keep the individual
kennels cleaner and enhance the environment for the animals.
“Every evening we want each dog to be tucked in a comfy bed,
with a treat and an empty bladder,” says Jill.
The Night Walkers are a very welcoming group and ensure
new volunteers have something fun to do. In addition to their
Monday through Friday walking mission, the group has fun
social events including birthday celebrations and dinners out.
Carolyn Walters
Jill Fischer
Elizabeth Moir
“We can’t imagine
not being here for
the dogs.”
– Carolyn Walters
INDEPENDENT AUDITORS’ REPORT
The Board of Directors
Operation Kindness
We have audited the accompanying financial statements of Operation Kindness (a Texas not-for-profit
corporation) (the Organization), which are comprised of the statements of financial position as of June 30,
2014 and 2013, and the related statements of activities, functional expenses and cash flows for the years then
ended, and the related notes to the financial statements.
Management’s Responsibility for the Financial Statements
Management is responsible for the preparation and fair presentation of these financial statements in
accordance with accounting principles generally accepted in the United States of America; this includes the
design, implementation and maintenance of internal control relevant to the preparation and fair presentation of
financial statements that are free from material misstatement, whether due to fraud or error.
Auditors’ Responsibility
Our responsibility is to express an opinion on these financial statements based on our audits. We conducted
our audits in accordance with auditing standards generally accepted in the United States of America. Those
standards require that we plan and perform the audit to obtain reasonable assurance about whether the
financial statements are free from material misstatement.
An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the
financial statements. The procedures selected depend on the auditors’ judgment, including the assessment of
the risks of material misstatement of the financial statements, whether due to fraud or error. In making those
risk assessments, the auditor considers internal control relevant to the entity’s preparation and fair presentation
of the financial statements in order to design audit procedures that are appropriate in the circumstances, but
not for the purpose of expressing an opinion on the effectiveness of the entity’s internal control. Accordingly,
we express no such opinion. An audit also includes evaluating the appropriateness of accounting policies used
and the reasonableness of significant accounting estimates made by management, as well as evaluating the
overall presentation of the financial statements.
We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our
audit opinion.
Opinion
In our opinion, the financial statements referred to above present fairly, in all material respects, the financial
position of Operation Kindness as of June 30, 2014 and 2013, and the changes in its net assets and its cash
flows for the years then ended in accordance with accounting principles generally accepted in the United
States of America.
Certified Public Accountants
December 22, 2014
Dallas, Texas
FINANCIAL STATEMENT
FIS CAL YE AR 2015
$3,500,000
$7,000,000
6,000,000
3,000,000
5,000,000
2,500,000
4,000,000
2,000,000
5,000,000
1,500,000
4,000,000
3,000,000
1,000,000
2,000,000
500,000
1,000,000
0
Total
Expenses
0
Liabilities
Total
Revenue
Total
Assets
Total Net
Assets
Total Net
Increase
$7,000,000
6,000,000
5,000,000
4,000,000
5,000,000
4,000,000
3,000,000
2,000,000
1,000,000
0
Total
Revenue
Total
Expenses
Net Asset
Increase
Total
Assets
Liabilites
Total Net
Assests
$3,751,154
$3,305,878
$491,710
$6,329,220
$95,721
$6,233,499
BOARD OF DIRECTORS
Rob Slovak, President
Kathy Kinser, Vice President
Brian Sturgeon, Treasurer
Jim Gibson, Secretary
Maurice Aguirre
Liz Barber
Lauren Dennis, DVM
Paul Hoffman
Carie Mack
Elizabeth Schrupp
David Willis
www.operationkindness.org