Sociology Copyright © The Author(s) 2010, Reprints and permissions: http://www.sagepub.co.uk/journalsPermissions.nav BSA Publications Ltd® Volume 44(2): 213–231 DOI: 10.1177/0038038509357198 Revisiting the Total Institution: Performative Regulation in the Reinventive Institution ■ Susie Scott University of Sussex A B S T RACT This article revisits the concept of the total institution (TI), critically assessing the extent to which it has changed from being repressively coercive to relatively voluntaristic. I propose two new concepts, the ‘Reinventive Institution’ (RI) and ‘performative regulation’, to take the debate forward.The model of the TI outlined in Goffman’s Asylums has been (mis-)interpreted as rendering its inmates powerless, but they also demonstrated agency through gestures of resistance. Conversely, RIs, which members elect to join for purposes of self-improvement, appear to celebrate the subject’s autonomy but suggest a unique form of social control based on mutual surveillance. This performative regulation is enacted through the interaction order, as members actively produce, negotiate and legitimate the exercise of power. K E Y WO RD S Goffman / interaction / performative regulation / power / self-identity / total institution Introduction ebates about the (late) modern self point to ontological crises of uncertainty (Marris, 1996), minimalism (Lasch, 1984) and homelessness (Berger et al., 1973), to which we allegedly respond with reflexive projects of selfimprovement (Giddens, 1991), shaped by therapeutic discourses (Furedi, 2004; Rose, 1998). However, scant attention has been paid to the settings in which identities are reconstructed, the places of retreat to which we flee, and the ‘fateful’ (Goffman, 1967) power relations engendered by their organizational frameworks. Authorship of the reinvented self is not the unique privilege of the subject, nor simply directed by the experts to whom they turn, but rather emerges from the interaction between the two. D 213 Downloaded from soc.sagepub.com at PENNSYLVANIA STATE UNIV on March 5, 2016 214 Sociology Volume 44 ■ Number 2 ■ April 2010 Here, I revisit Goffman’s (1961) concept of the total institution (TI) as one situated context in which this process can occur, and critically assess the extent to which it has changed from being repressively coercive to relatively voluntaristic. I suggest that there was a latent agency in Goffman’s model that has been overlooked, and thus the original TI was not entirely repressive. Equally, however, the Reinventive Institutions (RIs) that have emerged are not as voluntaristic as they appear: beneath their discursive veneer, a subtler, negotiated form of Foucauldian disciplinary power operates through the process of performative regulation. In both TIs and RIs, therefore, we find a tension between passive and active (re-)constructions of the self, with change occurring only in the relative balance of the two. Agentic Inmates The concept of the total institution (TI), inspired by Everett Hughes, was expounded in Goffman’s (1961) influential text Asylums. This documented the routines and practices of St Elizabeth’s psychiatric hospital in Washington, DC, where Goffman spent a year conducting covert observation, posing undercover as an ‘assistant to the athletics director’. The book is acclaimed as a critique of the forms of social control found in such institutions, with their custodial and therapeutic functions: patients were incarcerated as ‘inmates’, often against their will, and subjected to daily rituals of degradation. A notable essay on the medical model gives a scathing rebuttal of psychiatry’s image as a morally neutral, repair service industry: Goffman argued that, far from disinterested ‘tinkering’, doctors wielded enormous power in determining patients’ social fate. He pointed to the ways in which identities were (re-)made through the ‘institutional arrangements’ of the hospital, whose unique and insular world legitimated certain patterns of interaction: The self, then, can be seen as something that resides in the arrangements prevailing in a social system for its members. The self in this sense is not a property of the person to whom it is attributed, but dwells rather in the pattern of social control that is exerted in connexion with the person by himself and those around him. This special kind of institutional arrangement does not so much support the self as constitute it. (Goffman, 1961: 154) The spatial organization of these sites was crucial. Institutions were ‘total’ insofar as they physically confined their inmates, limiting their access to valued resources: not only material possessions but also time, personal space and control over one’s daily routine. The TI was defined as: … a place of residence and work where a large number of situated individuals, cut off from the wider society for an appreciable length of time, together lead an enclosed, formally administered round of life. (Goffman, 1961: xiii) This included not only hospitals but army barracks, boarding schools, prisons and so on, in which ‘disorderly’ groups were segregated, reformed and ultimately Downloaded from soc.sagepub.com at PENNSYLVANIA STATE UNIV on March 5, 2016 Revisiting the total institution Scott ‘improved’ (Wallace, 1971). The four key features of a TI were: (a) the unfolding of the daily round in the same place and under the same authority; (b) batch living, or being treated as part of an anonymous mass; (c) the rigid timetabling and scheduling of activities; and (d) an institutional goal of resocialization. Asylums represents an important rejoinder to the criticism that Goffman, and Symbolic Interactionism more generally, neglected issues of power (Gouldner, 1979). The concept of the TI revealed how organizational structures shape the behaviour of individuals through the ‘authoritative imposition of consequential identities’ (Dennis and Martin, 2005: 191), albeit mediated by routine, microlevel encounters. Power was conceptualized as the capacity to influence others through communicative practices that limit their access to resources (Rogers, 1979). Unfortunately, this is often taken to mean that Goffman held a pessimistic view of the actor as passively controlled by institutional arrangements, lacking the autonomy to determine their own fate. Iconic depictions of the asylum in films and novels such as One Flew over the Cuckoo’s Nest, An Angel at my Table and Girl, Interrupted reinforce a stereotypical image of the TI as stark, austere and rigidly controlling: a straw man whom it is difficult not to criticize. In sympathizing with the underdog, however, we overlook the ways in which inmates themselves create a negotiation context that sustains and legitimates this definition of reality. The interaction order (Goffman, 1983) that the TI embodies is not a static structure but a dynamic, agentic team performance, through which identities are collectively reshaped and redefined (cf. Jenkins, 2008). Throughout Asylums, there is a tension as Goffman hints at the agency of the actor, but suggests that it is compromised by institutional structures. While the hospital staff enjoyed a privileged position within the status hierarchy, theirs was a legitimate authority, based on the administration of bureaucratic rules rather than conspiratorial repression. The ‘dirty work’ (Hughes, 1962) of changing people was effectively performed by the inmates themselves, in their perception and reification of an external rule structure. The TI was a precariously constructed social reality that was constantly re-accomplished and upheld by its members, but vulnerable to challenge. In this respect, Goffman’s analysis comes closer to the model of negotiated order outlined by Strauss (1978): his actors possessed agency and their compliance belied a ‘revolutionary potential’ (Day and Day, 1977: 131). Nevertheless, Goffman’s argument was that inmates perceived themselves to be powerless, because of the ways in which their erstwhile identities were ground down. Their definition of the situation (Thomas and Thomas, 1970[1928]), which was ‘real in its consequences’, was that the staff were personally coercive and the institution was repressive. Consequently, we can read Goffman’s inmate simultaneously as a passive ‘cultural dope’ (Garfinkel, 1967) and a knowledgeable actor engaging in strategic impression management. For example, much has been made of the ‘mortifying’ admission procedures (Goffman, 1961: 24–51) that stripped the inmates of their previous identities: clothing and personal possessions were removed and replaced with standard hospital issue; there were restrictions on the freedom to come and go as one pleased and to organize one’s own daily schedule; and Downloaded from soc.sagepub.com at PENNSYLVANIA STATE UNIV on March 5, 2016 215 216 Sociology Volume 44 ■ Number 2 ■ April 2010 the territories of the self were subjected to ‘contaminating exposure’ to people, objects and activities that one would rather avoid. On the other hand, Goffman points to the ‘self-respecting tendencies’ patients employed to assert their autonomy and cling to their civilian selves: apologias, or accounting procedures (1961: 66), served to distance actors from the roles ascribed to them: I got here by mistake because of a diabetes diagnosis, and I’ll leave in a couple of days. [The patient had been in seven weeks.] (1961: 140) Likewise, there is ambiguity in the concept of the ‘moral career’ (Goffman, 1961: 117–55), the social process through which the inmate’s identity is shaped and managed. This comprised three phases: pre-patient, when significant others complained of one’s inappropriate behaviour and instigated a professional intervention; in-patient, when one was hospitalized, treated as mentally ill and denied the rights and privileges of a ‘normal’ civilian; and ex-patient, which involved dealing with the stigmatizing effects of having been in this situation. The inmate’s moral career was managed by the institutional machinery of the hospital, insofar as routinized procedures were reified by tangible objects. For example, the ‘ward system’ (1961: 137–8) – a graded hierarchy of living arrangements, along which patients progressed in accordance with their perceived level of recovery (or willingness to comply with the rules) – was operationalized by the ‘case record’ (1961: 41–2), which documented the minutiae of behaviour. Docility was rewarded by promotion to a more autonomous ward, resistance was punished by increased confinement, and incidents of deviance were ‘looped’ self-referentially to justify the patient’s diagnosis and treatment. Goffman was sceptical about the way in which evidence of the patient’s behaviour was selectively recorded to create a story of their progress (or lack thereof), but he was equally unconvinced by the apparent transformations of the self that the treatment regimes seemed to engender. Rather than experiencing a ‘sincere’ change of outlook, the inmate gave a ‘cynical’ performance (Goffman, 1959: 28) of compliance, strategically giving the desired responses in order to be released: ‘The patient must “insightfully” come to take, or affect to take, the hospital’s view of himself’ (Goffman, 1961: 143). Long-term inmates experienced ‘moral loosening’ (1961: 152) as they ceased to care about their status within the hospital and did whatever it took to get out. Rather than a simple breaking of the will, this was an agentic instrumental act performed to manipulate those in authority – a ‘shameless game’ of ‘civic apathy’ (1961: 151). Elsewhere in Asylums, Goffman makes further references to the agency of the inmate as a knowledgeable actor, consciously engaging in role performances. The self may be enmeshed within a set of institutional arrangements, but can to an extent choose its orientation to this power structure. Long-term inmates who ‘knew the ropes’ learned how to ‘play the system’ (1961: 56), by bending the rules and manipulating staff, in order to make their stay more comfortable. Even apparently trivial successes, like sneaking extra sachets of salt into the dinner hall or using newspapers to cushion uncomfortable seats, marked significant victories in retaining a sense of self-control and independence. Goffman (1961: 187) called Downloaded from soc.sagepub.com at PENNSYLVANIA STATE UNIV on March 5, 2016 Revisiting the total institution Scott these ‘make dos’, anticipating De Certeau’s (1984) micropolitics of resistance in everyday life. They formed part of the ‘secondary adjustments’ (Goffman, 1961: 56) that were taught within a collusive network of patient fraternization: the hospital ‘underlife’ (p. 157) offered the sanctuary of a resistance culture. Patients also developed individual ‘lines’ of adaptation (p. 61), such as withdrawal (rendering oneself psychically inaccessible to staff), intransigence (refusing to cooperate), colonization (accepting and cynically performing a compliant character) and conversion (undergoing genuine transformation); only the latter implied full immersion in the mental patient role. Most commonly, inmates learned to ‘play it cool’ (p. 64) with a combination of these techniques, vacillating between different levels of commitment. Rethinking Asylums There is much to be gained from revisiting the concept of the TI. First, the latent agency of Goffman’s inmate suggests a more complex picture of institutional arrangements as being simultaneously repressive (confining and curtailing the autonomy of inmates) and enabling (evoking defiant acts of resistance), which in turn affords both passive and active constructions of the self. In reading Asylums as a critique of coercive identity erasure, we risk overlooking the more subtle processes of negotiation, legitimation and mutual surveillance through which power operates in the interaction order – a key theme of Goffman’s original project. It is important to consider how the inmate culture of a TI functions, not only in response to the imposition of power but in also in the agentic production and perpetuation of it (cf. Lukes, 2005). Second, it has been argued that flaws in Goffman’s methodology and theoretical analysis make Asylums unreliable as a document of institutional practices at the time (Davies, 1989; Smith, 2006). As a case study, St Elizabeth’s was not necessarily representative of psychiatric hospitals, let alone other types of TI (Perry, 1974); institutions vary in their degrees of totality, just as inmates vary in their degree of commitment to them (Wallace, 1971). Goffman’s observations were selective and impressionistic, and there is no supporting evidence from interviews with staff or patients (Smith, 2006), which may in turn have meant that he misinterpreted the inmate experience as wholly undesirable. Scant attention is paid to the idea that patients may regard hospital admission as a welcome relief from their symptoms (Mouzelis, 1971), or that the latter may have a physical, psychological and phenomenological reality that is meaningful beyond the level of social construction (Sedgwick, 1982). Third, the nature of the TI has changed since Goffman’s time. The process of decarceration over the latter part of the 20th century involved the closure of many traditional asylums and a shift away from long-term in-patient stays towards community-based interventions, out-patient services and specialist units (Rogers and Pilgrim, 2005). Ironically, it was the rhetorical power of Asylums itself, along with the anti-psychiatry movement, that instigated much Downloaded from soc.sagepub.com at PENNSYLVANIA STATE UNIV on March 5, 2016 217 218 Sociology Volume 44 ■ Number 2 ■ April 2010 of this change, and it is easy to assume that the portrait Goffman painted is now mercifully obsolete. Indeed, he commented in the 1980s that if he were to have written Asylums at that point, it would have been ‘a very different book’ (Mechanic, 1989: 148, cited in Smith, 2006: 81). On the surface, then, it would seem as if this powerful text, though influential in its time, can be stored away in the annals of history as a document of bygone practices from which we have become enlightened. However, I suggest that a new type of TI has emerged, which, though ostensibly benign, subjects its inmates to a subtler form of social control that I call ‘performative regulation’. The same characteristic mix of coercion and voluntarism can be observed here, but a reversal of the balance between the two has created new techniques of reinventing the self. Reinventive Institutions Since the late 20th century, there has been a growth of what I call Reinventive Institutions (RIs): places to which people retreat for periods of intense selfreflection, education, enrichment and reform, but under their own volition, in pursuit of ‘self-improvement’. These range from private residential clinics, detoxification and rehabilitation centres, to spiritual retreats, utopian movements, and media-saturated worlds of self-discovery, such as the Big Brother house (for further examples, see Gubrium and Holstein, 2001). The RI is both reinvented, in its structural form, and reinventing, in its effects on members’ identities. Rather than being coerced into accepting treatment, they see themselves as consumers of a service who make an informed decision to undergo resocialization. The aims of these institutions – therapeutic support, holistic healing, empowerment and self-actualization – are apparently benevolent and beneficial, promising not merely to repair but to enhance the damaged self. This reflects a wider shift towards the culture of late modernity (Giddens, 1991) or reflexive modernization (Beck et al., 1994), with its themes of individualism, self-reflection, existential anxiety, and a quest for authentic living. It is a strategy of the ‘worried well’ to seek help for stress, anxiety, and other ‘problems of living’ (Szasz, 1972[1961]), and this response is normalized within the emotionally (over-)literate climate of contemporary western therapy culture (Furedi, 2004). Far from being a stigmatizing sign of abnormality, it has become quite popular, even trendy, to define oneself as having a crisis or breakdown and check oneself in for treatment. Many RIs may be understood as what Coser (1974) called greedy institutions. These claim the totality of their members’ social identities by pervading every role they play and every aspect of their lifestyle: for example, religious cults, vocational training schools and secret societies. Greedy institutions are exclusive and demand absolute commitment: new recruits are expected to weaken existing ties with other social groups and give the organization their undivided loyalty. Unlike Goffman’s TI, the greedy institution rarely physically confines its inmates, but creates a symbolic boundary between insiders and outsiders that is equally powerful: Downloaded from soc.sagepub.com at PENNSYLVANIA STATE UNIV on March 5, 2016 Revisiting the total institution Scott these are disciplinary mechanisms, not blockades (Foucault, 1977[1975]), or ‘institutions without walls’, which members are ostensibly free to leave but choose not to. The voluntaristic nature of these institutions suggests a different set of meanings, motivations and experiences for their inmates. Anticipating positive effects of liberation, empowerment and self-actualization, they embrace the institution’s rules, venerate its staff as inspirational gurus, and willingly comply with its timetabled activities, believing that it is in their best interests to do so. Whereas Goffman’s asylum patients experienced a mortifying loss of self through institutionalization, RI clients willingly discard their old selves in the hope of finding something better. Rather than cling defensively to their previous, civilian roles, they embrace the prospect of acquiring or discovering a ‘new me’ (Throsby, 2008). The real, authentic self is perceived to reside not in the person who went into the TI, but in the one who might come out. Unsurprisingly, critics suggest that the seductive allure of these institutions is disproportionately higher than their actual ability to heal. Craib (1994) argued that the rising popularity of psychotherapy and counselling was fuelled by a culture that encourages unrealistic hopes and desires: personal growth, fulfilment and selfactualization are presented not as abstract concepts but as concrete, political rights to which every individual is entitled – ‘there is a tendency to equate morality with self-expression, with the satisfaction of our needs and wants’ (1994: 5). For Craib, human nature was an emotional ragbag of love and hate, success and failure, impulse and restraint; the best we could hope for was to manage this ambivalence and deal with the reality of disappointment. The myth of the perfectible self was dangerously misleading and encouraged a blind faith in the power of the therapeutic industries – a trend spotted some 30 years earlier by Halmos (1965). The rise of RIs can be contextualized within this culture of dissatisfaction with the fallible self. They offer to process, reshape and reform by trimming away negative emotional experiences, so that what emerges is a set of ‘gingerbread people’ (Craib, 1994), all fitting the same cookie-cutter model and chanting the same views. Rhetorical discourses define the clients’ view of themselves and discursively constitute their subjectivities (cf. Foucault, 1977[1975]). Ironically, far from embarking on an individualistic journey of self-discovery, consumers are provided with ‘McSelves’ – generic new identities, not so very different from the standard hospital issue of the Goffmanesque asylum. The end result – a new self – is the same in each case, but rather than being imposed on the mortified remains of a prior identity, the RI gingerbread figure elects to fit itself into a pre-existing mould. Performative Regulation In contrast to the repressive, authoritarian power of the asylum, RIs rely on a more dispersed, intangible authority built into relationships and practices. A university’s curriculum, the ground rules of a rehab clinic, even the disembodied Downloaded from soc.sagepub.com at PENNSYLVANIA STATE UNIV on March 5, 2016 219 220 Sociology Volume 44 ■ Number 2 ■ April 2010 voice in the Big Brother diary room, all convey legitimate local knowledges, accepted by their subjects as fair, objective, and morally benign. This power operates through a pervasive gaze that captures every inmate and appears to emanate impersonally from the institution itself and the expertise it represents, rather than specific individuals within it. This suggests a variant of Foucault’s (1977[1975]) disciplinary power, epitomized in its original form by Bentham’s Panopticon prison. Panopticism entailed the unilateral surveillance of inmates by guards concealed in a central observation tower, and so is conventionally associated with the TI. However, this gaze was not simply directed downwards but radiated panoramically; disciplinary power was dispersed and capillary-like, circulating within a network. While Foucault’s later work moved away from this concept, others argue for its contemporary relevance. Lyon (2001) points to the rise of a ‘surveillance society’, wherein the panoptical gaze is no longer tied to the physical structure of closed institutions but rather permeates the spaces of everyday life. In this respect, the RI appears more quintessentially panoptical than the TI. Rose (1998) identifies disciplinary power in the ‘psy’ industries, whose therapeutic discourses offer tantalizing ways of knowing oneself. The intellectual apparatus of the clinical interview, counselling session and diagnostic tools are technologies of the self (Foucault, 1977[1975]) that promise to reveal the essential truth of who we are or what we might become. Rose’s revision of Foucault’s governmentality proposes a ‘genealogy of freedom’ (1999: 10), as the ultimate weapon of power. We seek to improve, invent, even perfect ourselves in accordance with models of expertise, but far from being liberating, this can feel tyrannical. Existentially, we are condemned to freedom: it is no longer enough simply to repair the damage to our selves; we must now fulfil our true potential – without knowing what exactly that might be. This is life politics (Giddens, 1991) writ large: an anxious preoccupation with the self as a reflexive project, and a quest for authentic living that necessitates our trust in abstract systems of expertise. However, Rose’s bilateral analysis remains focused on the vertical dimension of power (between the rulers and the ruled), and neglects its horizontal exercise (within the ruled). Surveillance in RIs is maintained not only by disciplinary regimes imposed on and responded to by ‘docile bodies’ (Foucault, 1977[1975]: 136), but also by the negotiations of reality that occur between these members in the context of their physical, spatial and social ‘institutional arrangements’. As with the classic TI, it is not enough to say that inmates are subjected to surveillance; we must also consider how their interactions collectively define this situation (cf. Thomas and Thomas, 1970[1928]) as noncoercive, and the meanings they attach to their obedience. The parallel observed between Goffman’s and Foucault’s views of power as dispersed and ubiquitous (Burns, 1992) begs the question of how institutional regimes are upheld by routinized conformity to interaction order – or, in Jenkins’ (2008: 163) words, ‘why do people put up with it?’. Both Goffman’s (1983: 6) ‘co-operation with disadvantage’ and Foucault’s disciplinary power suggest essentially negative motivations for compliance: actors either cynically conform in order to retain Downloaded from soc.sagepub.com at PENNSYLVANIA STATE UNIV on March 5, 2016 Revisiting the total institution Scott the dramaturgical loyalty of their team-mates, or restrain themselves by internalizing a punitive, omniscient gaze. However, where institutional membership is perceived as voluntary, discipline may be welcomed as positively empowering, experienced through discourses of self-improvement that are both internalized and personalized. Paradoxically, these private meanings are publicly shared, communicated between as well as to inmates, which strengthens their belief that conformity is of mutual benefit. This evokes Lukes’ (2005) argument that power is most effective when it operates not through coercive domination but by securing the willing compliance of subjects to be governed. This ‘third dimension’ of power may be subtle and insidious, but it is not necessarily exploitative. Lukes warns against condescending theories of false consciousness and cultural doping, arguing that while cultural discourses may shape people’s perceptions of their ‘true’ or ‘best’ interests, these individuals are actively involved in translating the generic principles into personally meaningful terms. Furthermore, insofar as they perceive the effects of power to be positive (for example, when therapy makes one feel better), they can be said to have acted in their real interests. We should, therefore, beware of underestimating the agency of RI inmates just as much as that of those in the TI. Nevertheless, there is a further aspect of this third dimension of power to consider: its dramaturgical deployment through symbolic interaction. I call this performative regulation, a conceptual synergy of Foucault’s (1977[1975]) disciplinary power, Strauss’s (1978) negotiated order, and Goffman’s (1983) interaction order. Performative regulation occurs where groups of people submit themselves to the authority of an institution, internalize its values and enact them through mutual surveillance in an inmate culture. Power operates horizontally as well as vertically, as members monitor each other’s conduct, sanction deviance and evaluate their own progress in relative terms. The disciplinary gaze is not merely transmitted but reticulated: dispersed and refracted through an agentic network. The rituals of peer group interaction are central to this process, and can be as important as the formal instruction they receive in motivating people to commit to an RI instead of going it alone. Moral trajectories of reinvention are mediated by this interaction context, and narratives of change are collectively negotiated. In this respect, power is not only discursively constitutive but also interactively productive of new identities. In dramaturgical terms, mutual surveillance involves performances of obedience and role embracement: members seek to demonstrate the sincerity of their commitment to the institution, and manage the impressions they communicate to fellow inmates as well as to staff. They play to each other as rule followers, presenting themselves as troubled, recovering, transformed or reinvented, and find these motivations reflected back to them through the audience’s own performances. The result is an emergent team impression (Goffman, 1959) of conformity: actors sustain a collective belief in both the institutional rhetoric and their voluntary adherence to it, making resistance seem unnecessary. This raises interesting parallels with Butler’s (1990) notion of performativity as a reiterative series of acts that create only the illusion of a stable identity. Like Downloaded from soc.sagepub.com at PENNSYLVANIA STATE UNIV on March 5, 2016 221 222 Sociology Volume 44 ■ Number 2 ■ April 2010 speech acts (Austin, 1962), identity performances entail the individual actively doing rather than passively being or having a self: authorship is an ongoing, agentic process. However, whereas Butler’s claim that ‘identity is performatively constituted by the very “expressions” that are said to be its results’ (1990: 25) points to the absence of an underlying, essential self (Chinn, 1997: 300), Symbolic Interactionism retains the idea that there is an actor behind the character(s) in one’s repertoire. Thus in the RI, there is an original subject who is doing their own reinvention. Dramaturgical ‘performance’ differs from poststructuralist ‘performativity’ in this regard, but there are also similarities – indeed, Butler herself has been criticized for ‘reinventing’ Goffman’s wheel (Green, 2007). Most notably, the mutability of the self is apparent in Goffman’s moral career as a progression of identities, and in actors’ propensity to vacillate between different lines of self-presentation. Additionally, both theories suggest that performances rely on audiences for their interpretation and validation, and are oriented towards this evaluative context. Performative regulation can therefore be located at this conceptual juncture: the RI inmate is both an actor who performs and a subject position defined by the sum of these performances. S/he is both agentically performative and constrained by the discipline of interaction.1 A pertinent question, then, is whether and to what extent the transition from TIs to RIs implies a real shift of power into the hands of their members, or whether the latter have simply become complicit in a subtler form of social control. Below, by way of illustration, I describe three salient types of RI and consider the ways in which they exercise performative regulation over their respective inmates. Therapeutic Clinics Decarceration in the late 20th century created a shift towards community-based alternatives to the asylum, fuelled by the institutional critiques of Goffman and the anti-psychiatrists. Therapeutic communities, such as Kingsley Hall, were designed by Laing and his colleagues to nurture the individual’s journey in and out of madness as an existential ‘voyage of self-discovery’ (Laing, 1967). This led to a mushrooming of radical projects such as the Austen Riggs Center (Talbot and Miller, 1971) and Paddington Day Hospital (Spandler, 2006), which conceptualized their members as democratic citizens rather than block patients. However, by the end of the 1970s, the charismatic authority of the original anti-institutional leaders became routinized and mainstreamed by bureaucracy (Manning, 1989). Far from acquiring a magical new self, clients were doled out a discursively pre-fabricated identity and staff felt resigned to treating generic patient types (1989: 220). More recently, RIs have been created to treat conditions beyond the normal remit of psychiatry: ‘lifestyle diseases’ that lie on the margins of mental illness and social deviance (Busfield, 1996). There has been a mushrooming of rehabilitation and detoxification clinics, such as The Priory and the Promis Recovery Centre, which cater for not only drug and alcohol dependence but also newly defined addictions to gambling, eating disorders and internet use. Mutual surveillance Downloaded from soc.sagepub.com at PENNSYLVANIA STATE UNIV on March 5, 2016 Revisiting the total institution Scott operates as members display sceptical regard for each other’s avowed commitment to recovery (Paik, 2006) in order performatively to assert the relative authenticity of their own transformation (Weinberg, 1996). Thus in a substance abuse rehabilitation programme: [Members] actively intervened to foster or suppress each other’s emotional displays so as to bring them more completely into line with what they believed was characteristic of the local appearance of personal authenticity and successful recovery. (Weinberg, 1996: 157) Shyness Clinics (e.g. Henderson and Zimbardo, 2009), meanwhile, provide courses of social skills training, CBT and role play exercises through militarystyle drills and disciplinary regimes (Foucault, 1977[1975]), which promise to convert the social deviant into an obedient conformist (Scott, 2006). Central to these programmes is the collective, participatory nature of therapeutic support, whereby the obligation of ‘turning up to group’ each week keeps members socially and emotionally committed. This seductive promise of salvation through peer-mediated enlightenment creates a powerful institutional rhetoric: … we provide you with a short-term, twenty session group programme which can change your life. Our promise to you is: ‘We will help you to make dramatic and long-lasting improvements in your self-esteem, in your ability and willingness to socialise with others, and in your inner emotional state.’ (Friedman, 2008) Utopian Retreats A second type of RI is the community set up for those who feel disenfranchised with aspects of late modern culture. Like the new religious movements of the 1960s and 1970s, these groups seek isolation from ‘contaminating’ ideologies, such as consumerism, but rather than seeking spiritual enlightenment, pursue this-worldly ideals of living ‘at one with’ nature or each other. Magnuson (2008) describes the appeal of the mythopoetic men’s movement to upper-middle-class white men who expressed disillusionment with the capitalist model of the materialistic, status-conscious breadwinner. Through male bonding rituals, they explored new masculinities that reconciled archetypal notions of patriarchal provision with post-feminist sensibilities and emotional literacy. However, for Craib (1994), the true appeal of men’s movements lay not in their ideology, but rather in the comforting social ritual of joining a group and sharing a vision. He referred to the Durkheimian (1915[1912]) theory of religion as the worship of collectivity per se, and suggested that were it not for the weekly meetings, discussions and mutual reinforcement, the movement would not survive. This valuation of group process, interaction and ritual echoes the performative regulation found in therapeutic support groups. In some such RIs, it is the interaction between members that creates the utopian discourses in the first place. Studies of the naturist movement (Bell and Holiday, 2000; Parry, 1982; Weinberg, 1965) reveal how the claim that nudity is empoweringly natural, benign and non-sexual is a definition of the situation Downloaded from soc.sagepub.com at PENNSYLVANIA STATE UNIV on March 5, 2016 223 224 Sociology Volume 44 ■ Number 2 ■ April 2010 (Thomas and Thomas, 1970[1928]) that has to be continuously upheld by mundane routines and practices. Naturist club members learn to perform nonchalance until it becomes real, and affect a blasé attitude to the sexualized potential of each others’ bodies: this is a ‘decent’ arena (Weinberg, 1965), in which people are contemplating more cerebral matters. Parry (1982) suggests that newcomers to the movement embark on a moral career, just like Goffman’s asylum patients, as they make a series of personal adjustments to their new identity. There is a shift from initial feelings of self-conscious embarrassment and modesty to displays of confidence (real or affected), as the individual gradually substitutes the club’s view of nudity for the wider society’s and is resocialized into a new set of values. Rather like Becker’s (1953) marijuana smokers, they ‘learn the techniques’ of being comfortably naked, encouraged by the behaviour of other members, and find that within this bounded world, their deviance is normalized. This RI is typically ambivalent, showing signs of both coercion and voluntarism. On the one hand, it is a greedy institution that retains its exclusivity by imposing a symbolic boundary between insiders and outsiders. Neophytes are encouraged to ‘take off any phoney postures and status symbols of the everyday world’ (Parry, 1982: 90) and embrace the naturist culture when at the club, while ‘insulating strategies’ ensure that the two worlds never meet: members do not socialize outside of the clubs, nor do they refer to their civilian surnames, occupations or family backgrounds while inside them. Like a secret society (Simmel, 1950[1908]), this RI relies on a shared, tacit code of rules, norms and practices, through which members collectively define the group’s distinctive identity and reinforce their commitment. On the other hand, the naturist movement seeks to normalize its practices through a ‘campaign for respectability’ (Parry, 1982). Members are at pains to emphasize that they are neither ‘perverts’ nor ‘bearded cranks’ (Parry, ibid.), but rather are normal, morally upright citizens of mainstream society. Thus inmates regulate each other, by citing the discourses, performing the roles and monitoring their team performances (Goffman, 1959). Old and new identities are decomposed, negotiated and rearticulated through the process of performative regulation. Academic Hothouses A third type of RI is the organization designed to educate, enrich and develop people’s talents or abilities. These include training schools of various kinds in which members are expected to show more than the usual level of commitment to their work, or to study with particular intensity outside of normal working hours: boarding schools, university residences, performing arts academies and so on. Academic hothouses mark a rite of passage by isolating groups of neophytes as they undergo a transformation; they represent a period of liminality (Turner, 1967) in which individuals are suspended between two social identities: the selves they have been until this point, and the selves they will become after they graduate. Downloaded from soc.sagepub.com at PENNSYLVANIA STATE UNIV on March 5, 2016 Revisiting the total institution Scott Ethnographic studies of American college campuses (Becker et al., 1961; Gusfield and Riesman, 1968), medical schools and nursing colleges (Davis, 1968) have revealed how academic life revolves as much around the informal processes of peer interaction as it does upon formal instruction, and that students seek to establish new identities through these informal networks. Becoming a doctor, nurse or sociologist means not only learning technical skills and knowledge but also ‘doing member’ (Garfinkel, 1967) in communities of practice (Wenger, 1998). The disciplinary power of the institution is channelled through its individual members, who perform the interpretive work of defining and negotiating their roles. Entry to these establishments is competitive, and students may be required to demonstrate their right to belong, not only to gain admission but also to justify their presence throughout their stay. This involves further gestures of commitment, performed as much to other members of the institution as to oneself. The performance of boarding school rituals, such as the Eton Wall Game or the daily march into lunch at Christ’s Hospital, serves to reaffirm pupils’ sense of shared identity and commitment. Meanwhile, the hazing rituals of fraternity and sorority houses serve as initiation ceremonies, testing the will of would-be members who seek acceptance into an exclusive community. Moral panics about dangerous or foolhardy pranks gone wrong (e.g. Hodges, 1995; Korry, 2005) focus on the pressure inmates feel to demonstrate their dedication, resulting in a momentary loss of self. The difficulty in acquiring evidence of violent abuse is attributed to the secretive nature of these institutions, with their studiously observed codes of silence. Those at performing arts academies, particularly, are socialized into a culture of commitment, where a devotion to one’s art must be rehearsed as fervently as the art itself. Wulff’s (1995) ethnography of a Swedish ballet company describes how a distinct ‘ballet culture’ emerged through the perception of the company as a surrogate family: from the hours spent practising (and being seen to practise) to the backstage bickering that went on, members were intent on demonstrating their immersion in this exclusive world. Wainwright and Turner (2004) found that dancers not only normalized but valorized physical injury, as an occupational hazard that symbolized their artistic passion. Wearing their injuries as a badge of honour, they incorporated suffering into a vocational habitus, posturing and performing an elaborate identity display. The emotional intensity of hothouse students is fuelled by their mutual surveillance, which creates an insular, impermeable culture. In the elite dance conservatory Smith (2001) studied, two factors combined to discourage students from leaving. On the one hand, there were the classically ‘mortifying’ procedures of verbal abuse delivered by the staff: ‘they break you down mentally … [and then] they build you back up through the rest of your years there the way that they think a professional dancer should be’ (2001: 3). The liminal stage of awaiting a new identity created a sense of being helplessly trapped in an ‘emotional prison’ (2001: 2): [Taylor:] I sort of lost touch with the world outside of that school. Because you’re there twenty-four-seven. I didn’t know anything else. What else am I going to do? All I’ve done all my life is dance. (2001: 5) Downloaded from soc.sagepub.com at PENNSYLVANIA STATE UNIV on March 5, 2016 225 226 Sociology Volume 44 ■ Number 2 ■ April 2010 Equally important, however, were peer interaction and group pressure. The insularity of the conservatory as a closed institution meant that dancers supported each other’s decisions not to leave, and together they sustained a belief in its seductive allure: [Mo:] it was like magic … because you were totally surrounded by artists. I mean you’re closed off and … you’re surrounded by very talented people. (2001: 5) This suggests that institutionalization and ‘release anxiety’ (Goffman, 1961) remain a risk for members of the RI: despite their voluntary admission and lack of physical confinement, inmates can feel equally controlled by the discipline of performative regulation. As Flam (1993) argues, the emotional self can suppress the will of the rational self to leave an organization, as fear combines with loyalty to ensure members’ commitment. Indeed, we find such greedy practices in academia itself, as an overarching RI that operates autonomously through higher education institutions to govern the behaviour of its members. Recent studies of the impact of audit culture on university faculty (Lucas, 2006; Strathern, 2000) have explored not only the pressure this creates to ‘publish or perish’, but also how surveillance regimes are internalized and re-enacted between participants. In his cautionary tale of the Research Assessment Exercise, Sparkes’ (2007) character of The Weasel epitomizes the ways in which staff monitor each other’s progress and achievements, suppressing the resistance of would-be intransigents. Academics rationalize that, not only is research activity required to ensure (moral) career progression within the institution, but also that it is in our best interests to improve ourselves thus. Conclusion Conventional readings of Asylums have perpetuated an image of the total institution as repressive and coercive, clouding our perception of both inmates’ latent agency and the negotiation contexts in which they are embedded. Goffman’s concept of interaction order implies that his intention was to show not only how identities are mortified and reconfigured, but also how this process is upheld by the actions of inmates themselves. In the traditional TI, this agency was limited to individual gestures of adaptation or (futile) resistance, but in the RIs that have emerged since Goffman’s time, there is a more explicit emphasis on members’ empowerment. I define the RI as a material, discursive or symbolic structure through which voluntary members actively seek to cultivate a new social identity, role or status. This is interpreted positively as a process of reinvention, self-improvement or transformation. It is achieved through not only formal instruction in an institutional rhetoric, but also the mechanisms of performative regulation in the interaction context of an inmate culture. RIs ostensibly represent a shift from coercion to voluntarism, as inmates perceive themselves to have made an informed choice to rewrite their identities. However, a subtler form of power operates through performative regulation, Downloaded from soc.sagepub.com at PENNSYLVANIA STATE UNIV on March 5, 2016 Revisiting the total institution Scott whereby actors not only submit to disciplinary regimes but also participate in their production and administration, through techniques of mutual surveillance; their motivations are shaped by seductive discourses and reinforced by inmate cultures. Performative regulation advances the poststructuralist notion of performativity by showing that while identities can be modified, adapted or reinvented, actors’ performative repertoires may be constrained by the dramaturgical deployment of an institutional rhetoric, which defines both the actorreinventor and his/her array of possible selves. This suggests that both TIs and RIs involve a mixture of coercion and voluntarism, but that the relative balance has been reversed: whereas TI inmates were not simply docile bodies but potential rebels, RI members find their performative autonomy compromised by the discipline of interaction order. Acknowledgements I would like to thank the two anonymous referees for their helpful comments on an earlier draft of this article. Notes 1 Green (2007: 30–31) identifies a ‘deconstructionist impulse’ built into Symbolic Interactionist accounts of identity that has been overlooked – or even poached – by queer theory. Interactionism conceived the social self as a shifting formation of multiple identities, and Goffman was particularly sceptical about the notion of an underlying, core personality. 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(1965) ‘Sexual Modesty, Social Meanings, and the Nudist Camp’, Social Problems 12(3): 311–18. Wenger, E. (1998) Communities of Practice: Learning, Meaning and Identity. Cambridge: Cambridge University Press. Wulff, H. (1998) Ballet across Borders: Career and Culture in the World of Dancers. Oxford: Berg. Downloaded from soc.sagepub.com at PENNSYLVANIA STATE UNIV on March 5, 2016 Revisiting the total institution Scott Susie Scott Is a Senior Lecturer in Sociology at the University of Sussex. Her research and publications are in the areas of shyness, self-identity and interaction; medical sociology; and qualitative methodology. Her books include Shyness and Society (Palgrave, 2007) and Making Sense of Everyday Life (Polity, 2009); a third, about Goffman and the total institution, is in progress (Palgrave, forthcoming). Susie’s current research projects include the sociology of stage fright; risk and treatability in ‘dangerous’ personality disorders; and the effects of ubiquitous computing on shyness. Address: Department of Sociology, University of Sussex, Falmer, Brighton BN1 9SN, UK. E-mail: [email protected] Downloaded from soc.sagepub.com at PENNSYLVANIA STATE UNIV on March 5, 2016 231
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