Accredited with MICT SETA
ACC/2010/08/513
GigaSkills Training
Certificate Courses
2014
You will be pleased to know that our short courses are now ISETT registered with
SAQA unit standards.
Listed below are our most popular course each with its accreditations:
Course Name
Computer Literacy
Windows Introduction
Windows Intermediate
Windows Essentials
NQF LEVEL
3
3
3
3
Word Introduction
Word Intermediate
Word Essentials
Word Advanced
PowerPoint Introduction
Excel Introduction
Excel Intermediate
Excel Advanced
Access Introduction
Access Intermediate
Outlook
Internet Studies
Microsoft Office combination course (4 Modules)
Microsoft Office combination course (7 Modules)
Telephone Skills
Quality Customer Service
Office Practice
Business English Letter Writing
Small Business Management
HTML
Premier Pro (Video Editing)
Project Management
Quality Management
Production Management
Safety Management
Personal Assistant Course
Our Address
Horwood Street
Sanlam Plaza
Opp : Game Store - Secunda
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GigaSkills Training
Certificate Courses
2014
It gives me great pleasure to introduce our short courses.
These courses cover a specific subject at a certain level. You
will find a detailed description of each course on the following
pages.
What is included in the Course Price?
All courses include comprehensive notes or textbooks. The notes are well
structured and include plenty of exercises. The notes are also excellent
reference guides for later use.
The work is thoroughly explained by lecturers with experience in that subject.
They take you step-by-step through the work. The courses are very practical and
practical exercises are done throughout the course to ensure that attendees
understand the work.
All courses are ended with a strict practical examination to test your proficiency
and to receive a certificate. After completion of the course, an attendee also has
unlimited e-mail support on completed subjects.
The day courses also include coffee/tea and a light lunch.
Schedules for Short Courses:
Starting dates for our courses are scheduled on demand. Courses can be booked to
suit your schedule, depending on availability of our trainers. We also have individual
classes (one-to-one training) at extra cost for those people who cannot wait for a group
course to start. Our Certificate Courses are from 08:30 till 15:00 on weekdays, with a
lunch break at 11:30.
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We only offer evening courses on exception when we have at least 4 people attending
an evening class. We also try to accommodate people interested in attending evening
classes with our Diploma students. When the Diploma students are doing that specific
subject, we can arrange for you to join them in class. Evening class times are from
17:00 – 19:00.
Bookings for Short Courses:
To make a booking, you can do one of the following:
 Complete a Booking form with dates suitable to you and fax it to us. We will
then confirm if we have a trainer available for those specific dates.
 Phone us and ask for available dates. Then fax the Booking Form. Dates will
only be reserved once we've received the Booking Form.
 Ask us to supply you with a quotation with available dates. Unfortunately the
dates cannot be guaranteed until we’ve received your Booking form.
 A list of our scheduled courses is available on our web-site www.gigaskills.co.za
(Click on the Schedules link at the left side). These courses have been
scheduled to start on the dates specified. You are welcome to book for those
courses. Fax or e-mail a Booking form as soon as possible.
 You are also welcome to come to our offices and do the bookings with us.

Registration forms must still be completed by attendees on the course starting date.
Payment of Short courses:
Fees are strictly payable a week before the course starting date unless prior arrangements have been made.
Once a Booking Form has been received, an invoice will be issued. Invoices need to be paid a week before
course starting date or 30 days within invoice date if prior arrangements have been made.
No fees are refundable. You can, however, replace an attendee with another person that is not on the Booking
Form.
We offer lecturer-led training, and we have to schedule and book our trainers well in advance. Therefore we
have the following conditions:
 Cancellations/Postponements of bookings must be done a week prior to the course starting date in
writing via fax or e-mail.
 Cancellations done less than a week before the course starting date are still liable for the full course
fee for the number of people booked for the course.
 Postponements of courses done less than a week before the course starting date will result in a 25%
fee of the total course price.
Group Classes:
We prefer to teach small classes in order to ensure that our full attention can be given to each student.
However, we will be more than happy to adapt to suit your requirements. Our classes for Certificate courses
usually don't have more than 12 students in a class and can be as small as only one student in a class.
© GigaSkills Training: Certificate information 2014
Tel: (017) 631-3712 Page 3
of 28
In addition to our standard courses we also offer the option of customising the course content to suit your
organisations specific training requirements. We also offer courses on-site – please phone for details.
Price-Structures:
To suit the requirements of all our clients, we have the following structuring of course prices:
Day Group Fees:
Fees are applicable to the normally scheduled courses or courses where two or
more people attend during normal office hours.
© GigaSkills Training: Certificate information 2014
Tel: (017) 631-3712
Page 4 of 28
INDEX
INTRODUCTORY COURSES
Introduction to Computers
Computer Literacy
Typing Skills
WINDOWS AND MICROSOFT OFFICE
(introduction and intermediate levels)
Windows XP
Microsoft Word
Excel
PowerPoint
Access
Outlook
Internet Studies
PAGE 6
PAGE 6,7 & 8
ADVANCED MICROSOFT OFFICE and PROJECT
COURSES
Microsoft Word
Excel
Excel and Visual Basic for Applications
Excel for Technology Professionals
PowerPoint
Access
Report Writing
Microsoft Project
THEORY SUBJECTS
Telephone Skills
Quality Customer Service
Office Practice
Business English Letter Writing
Marketing Theory
Small Business Management Theory
Computer Theory
WEB DEVELOPMENT
FrontPage
HTML
JavaScript Programming
ACCOUNTING PACKAGES
Pastel Accounting Version 9
Bookkeeping Theory
Value Added Tax
Pastel Payroll
Payroll Taxation
GRAPHIC COURSES
CorelDraw
Photoshop
Premiere Pro Video Editing
PROGRAMMING COURSES
Visual Basic.Net – Application Development I
Visual Basic.Net – Application Development II
Visual Basic.Net – Database Programming
CERTIFICATION COURSES
PAGE 9 & 10
PAGE 11
PAGE 12
PAGE 13
PAGE 14
PAGE 15
PAGE 16
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Tel: (017) 631-3712
Page 5 of 28
Computer Service Technician (A+ Certification)
Network+ Certification
Desktop Support Technician Certification
Windows XP Professional
Windows 2003 Server
Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure
\
MANAGEMENT COURSES
PAGE 17
Performance Management
Project Management
Safety Management
Quality Management
According to the BBBEE Codes of good Practice, Skills Development carries at 25 points out of 100
for QSE,and 15 points for Companies with a turnover R35 million per annum. Skills development measures
the extent to which employers carry out initiatives designed to develop the competencies of its employees.
Let Giga Skills
© GigaSkills Training: Certificate information 2014
Tel: (017) 631-3712
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© GigaSkills Training: Certificate information 2014
Tel: (017) 631-3712
Page 7 of 28
INTRODUCTORY COURSES:
Introduction to Computers
Computer knowledge required: None
This basic course introduces you to a computer. You will first use a
program that teaches you how to use a mouse with confidence and in the
correct way. Basic Windows skills will then be taught so that you are able
to access the different programs. You also practice the use of dialog boxes
and the different ways of entering information into dialog boxes. The layout
of the keyboard is then explained and plenty of exercises are done where
we show you when and how to use all the different keys. All the major
components of a computer are also discussed.
Computer Literacy
Computer knowledge required: None
This is an Introductory course for people with very little, or no knowledge
of the computer. You will start with Introduction to Computers where you
will become more familiar with the mouse and keyboard, you will also learn
about Paint and WordPad (two programs that come with Windows) and
saving, opening and printing documents.
You will then be introduced to the Windows environment, moving and
sizing windows and the very important concept of copying or cutting
information within one or two documents.
You will learn about Microsoft Word, how to type basic documents, how to
do spell checks, and how to change the appearance of text (including the
size, font, and colour)
You will also be introduced to the Internet and how to send and receive email.
Lastly you will be introduced to Excel where you will learn how to make a
basic spreadsheet and use Excel to calculate simple values.
Typing Skills
Computer knowledge required: None
The course starts of with an explanation of the keyboard and plenty of
exercises are done where we show you when and how to use all the
different keys. You will learn how to place your hands and fingers on the
keyboard. This course consists of different exercises where you train your
fingers which key to press for which letter. Speed tests are done throughout the course. It is strongly recommended that this course is taken as
one-hourly sessions over a few days
Duration: 1 day
:Price:
R520
Duration:3 days
Price:
R2800
.
Duration: 1 day
Price :
R520
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WINDOWS XP:
Introduction and Intermediate Levels
Windows XP Introduction
Computer knowledge required: Basic mouse, keyboard and typing skills
You will get familiarised with Windows by learning how to access the
programs on the computer, how to work with a window, how to save, open
and print a document in WordPad. You will learn to make an easy drawing
with Paint, how to use the Calculator, and how to use Help. You will also
learn the very important concept of copying information within and between
documents.
Some basic problem-solving techniques are covered
throughout the course, including the desktop and understanding bits and
bytes. Other Windows’ features that you will learn include Screensavers,
Wallpapers, and Colour schemes.
Windows XP Intermediate
Computer knowledge required: This is an in-depth course and you should
know basic typing and editing skills as well as how to open and close
programs in Windows. You must know how to Open and Save documents.
An in-depth course on file management. You will firstly be introduced to
the concept of files and folders, how to find files on the computer and how
to install programs. You will then learn how to organise and manage the
files and folders on the computer by using Windows Explorer. This
includes creating new folders, copying, moving, and deleting files and
folders. The Recycle Bin is also covered in detail. You will also learn how
to customise the Start Menu, format a disk, and perform a scandisk.
Windows XP Essentials
Computer knowledge required: Basic mouse, keyboard and typing skills
This course is a combination of the most important chapters of the
Windows Introduction and Intermediate courses and is for people with a
little bit of computer knowledge who need to know a bit more than just the
basics. You start off with an introductory part where you will be familiarised
with Windows by learning how to access the programs, how to work with a
window, how to save, open and print a document. You will also learn how
to copy information between documents. You will then learn how to
organise and manage the files and folders on the computer by using
Windows Explorer. This includes creating new folders, copying, moving,
and deleting files and folders.
Duration: 2 days
Price :
R1030
Duration: 2 days
Price:
R1030
Duration: 2 days
Price:
R1030
MICROSOFT OFFICE:
Introduction and Intermediate Levels
Microsoft Word Introduction
Duration: 2 days
Computer knowledge required: Basic mouse, keyboard and typing skills Price:
with knowledge of how to Save and Open documents.
You will learn the skills necessary to create documents, such as letters,
memos, and longer documents. In the first chapter you will become
familiar with Microsoft Word. Then you will learn how to check Spelling
and Grammar, how to easily find your way in a document, and how to
replace, copy and move information. You will learn how to change the
appearance of text (including the size, fonts, and colours) and how to
change the appearance of paragraphs (including line spacing and
numbering of paragraphs). You will also learn how to make changes to
the page and how the document will print, such as margins and page
orientation. Finally you will learn how to type a professional-looking letter,
and how to print envelopes.
R1030
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MICROSOFT OFFICE:
Introduction and Intermediate Levels
Microsoft Word Intermediate
Computer knowledge required: You must be familiar with typing, editing
and formatting in Word. Word introduction is highly recommended.
You will learn to set tabs in order to create lists with ease. You will learn
to add paragraph borders to emphasize information. Headers and footers
will be helpful if you need information, (like page numbers and your
company name, etc) repeated on all the pages of your document. With
AutoText entries you can speed up your work by creating AutoText entries
for all the words and phrases you often use in your documents. Tables
are an excellent way of summarising information for the readers. Creating
a newsletter will be easy after you have learned how to create columns.
Adding pictures to your document can visually improve your document.
Styles will help you to easily format headings in your document.
Microsoft Word Essentials
Computer knowledge required: Basic mouse, keyboard and typing skills
with knowledge of how to Save and Open documents.
This course is a combination of the most important chapters of the
Introduction and Intermediate Word courses. The first four chapters are
from the Word Introduction course where you will learn how to type a
document and find your way in Word. You will learn how to replace, copy
and move information. You will learn how to change the appearance of
text (including the size, fonts, and colours). Then the next three chapters
are from the Word Intermediate course and cover the most essential
features used in documents, like tabs, tables, and graphics.
PowerPoint Introduction
Computer knowledge required: You must be familiar with typing, editing
and formatting in Word and know how to Save and Open documents.
You will learn how to create presentations in PowerPoint that you can use
as a slide show which can be displayed on your screen, or be printed as
overhead transparencies, outlines or printed handouts. You will learn how
to use the drawing tools to create shapes, add pictures and WordArt that
will attract the audience's attention.
You will learn how to add
organizational charts and graphics in your presentation. Finally you will
learn how to run the slide show with transition effects. All the various
printing options are also covered in the course.
Excel Introduction
Computer knowledge required: You must be familiar with typing, editing
and formatting in Word and know how to Save and Open documents.
Computer knowledge is required for this course. After an overview of
Excel, you will learn how to enter information into a spreadsheet and to
use formulas to perform calculations. You will also learn how to navigate
in large spreadsheets and to freeze headings. The third chapter deals with
columns and rows, including how to insert, delete and widen them. Then
you will go on to learn about built-in functions of Excel, including the Sum,
Average, and Count. Copying and moving information is then covered,
with all the tricks (including Absolute References) necessary to copy
formulas and functions without causing errors. The last two chapters deal
with how the information has to appear on screen and on printed paper.
Duration: 2 days
Price :
R1030
Duration: 2 days
Price :
R1030
Duration: 2 days
Price :
R1030
Duration: 2 days
Price :
R1030
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MICROSOFT OFFICE:
Introduction and Intermediate Levels
Excel Intermediate
Duration: 2 days
Computer knowledge required: You should be familiar with Excel and be Price :
able to calculate formulas and use functions – including the Sum, Max and
Min functions. You should also be familiar with Page Set-ups, including
Headers and Footers.
The first chapter shows you how to work and link with more than one sheet.
You will learn how to create charts by selecting the correct data, to modify
the chart to display only certain information, and format the appearance of
the chart. You will also learn to add other graphical elements in a
spreadsheet that can emphasise certain data, for instance a circle around
the lowest sales-figure. You will learn a quick way of entering lists and the
correct way of sorting. Lists can be very long, so you will learn how to
show only certain information in your list with filters. With a well-designed
list, you can also create subtotals.
Access Introduction
Duration: 2 days
Computer knowledge required: You must be familiar with typing, editing
and formatting in Word and know how to Save and Open documents.
Price :
Access is a database program, which means you use Access to organise
data in a meaningful way. Examples of databases include employee
information, customer information, and stock – for example a video shop.
You will learn how to plan, design, and create a database. Tables are the
building blocks of a database, and that is covered in detail in this course.
You will learn how to use Queries to organise the data in such a way that
it is meaningful, for example a video shop can use a Query to see which
videos haven’t been returned yet. You will learn how to view and enter
information using a Form and also print information using a Report.
Access Intermediate
Duration: 2 days
Computer knowledge required: This is a follow-up course of the Access Price :
introduction course, and it is highly recommended that you have already
completed that course.
You will learn how to further optimise a database and more about the
design of tables for the database including input masks, default values,
and validation of data. You will learn how to create relationships between
tables, so that you can get combined information from more than one table.
During the course you will learn how to make more complex queries and
also learn how to perform calculations using a query by creating calculated
controls. You will learn how to add nice features to a Form, including
combo boxes and lists. You will also learn how to customize a Report so
that you can use it as a summary.
Outlook
Duration: 2 days
Computer knowledge required: You must be familiar with typing, Price :
editing and formatting in Word and know how to Save and Open
documents.
You will learn to send and receive e-mail, manage schedules, contacts,
and tasks using Microsoft Outlook. You will learn how to send
messages, including messages with attachments and voting buttons.
You will also learn how to respond to messages. Then you will learn
about the management of Appointments and Events. The scheduling
and managing of Meetings is the next very important topic. Included in
that chapter is how to work with meeting requests. You will also learn
how to work with contacts and add their information into Outlook.
Lastly you will learn how to manage a to-do list and your time by using
tasks.
R1030
R1030
R1030
R1030
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MICROSOFT OFFICE:
Introduction and Intermediate Levels
Internet Studies
Duration: 2 days
Computer knowledge required: You must be familiar with typing,
editing and formatting
Price :
The Internet course will teach you how to surf the Internet, access
the World Wide Web and send e-mail. The course will also explain
to you how the Internet works. You will learn how to connect to the
internet, surf the Internet by accessing various Web-sites (including
banking), and you will learn how to perform searches for specific
topics on the Internet. You will learn how to download from the
Internet.
R1030
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ADVANCED MICROSOFT OFFICE and PROJECT COURSES
Word Advanced
Computer knowledge required: You should already be familiar with the
features covered in the Microsoft Word intermediate course.
You will learn how to work with larger, more complicated tables. You will
also be able to create predefined formatting known as Styles. Templates
are documents that will save you time because all the often-used information
has already been set-up (like letterheads). Mail Merge makes creating
envelopes much easier. It is also useful if you want to send out personalised
letters to a lot of people. You will learn how to insert Captions, Indexes,
Footnotes, and cross-references to your documents. You will learn how to
add hyperlinks in your document for easy navigation. Macros are recorded
actions that are performed over and over. By recording a macro you do not
need to repeat the actions many times but simply run the macro to let the
computer do all the work. Outline view will save you time when you want to
re-organize a document. Outline view is also extremely helpful with Master
documents – where you can add subdocuments to a main document. You
can also use this when working in workgroups where different people must
compile or work on different parts of the document, and then have all the
subdocuments in one final document. You will also learn how to add
comments to documents. You will also need to know how to keep track of
changes other users have made to the document, and keep track of different
versions of your document. You will learn how to add organizational charts,
graphs, spreadsheets, and equations to a document. Lastly you will learn
how to create and use forms in Microsoft Word.
Excel Advanced
Computer knowledge required: You should be familiar with Excel and be
able to calculate formulas and use functions – including the Sum, Max and
Min functions. You should also be familiar with Page Set-ups, including
Headers and Footers.
You will learn how to customize the Excel environment to speed up the way
you work. For example you will learn how to add a specific button to the
toolbar, add names to cells, and to create styles for fonts you often use.
Excel has many built-in functions, and some of the most important advanced
functions are covered in detail, including IF and VLOOKUP. You will learn
about errors and the Auditing features that will help you to track these errors.
A PivotTable report is an interactive spreadsheet that you can use to quickly
summarize large amounts of data. You can rotate its rows and columns to
see different summaries of the data, and filter the data by displaying different
pages. You will learn how to work with more than one Excel file and also
create a Workspace file. You can group certain information of your
spreadsheet by using Outlines. You will learn how to consolidate (combine)
data and how to structure a spreadsheet for consolidation. Excel has tools
that you can use to obtain a quick result; you will learn Goal Seek and Solver
to do just that. Scenarios are useful if you have a situation where you want
to see the result of changes made to certain data (“What if I increase my
expenses with 10 %?”) and compare the different scenarios with each other.
You will learn how to protect the spreadsheet, how to hide certain
information, and to make use of Custom Views.
Duration: 3 days
: Price :
R1540
Duration: 3 days
Price :
R1540
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ADVANCED MICROSOFT OFFICE and PROJECT COURSES
Excel and Visual Basic for Applications
Duration: 4 days
Computer knowledge required: You should be familiar with Excel and be Price :
R2050
able to calculate formulas and use functions – including the Sum, Max and
Min functions. You should also be familiar with Page Set-ups, including
Headers and Footers. Excel Advance is recommended.
You will learn to create and edit macros. A macro is a series of commands
and functions that are stored in a Visual Basic module and can be run
whenever you need to perform the task. Understanding the Visual Basic for
Applications (VBA) programming language is important, so that you can
write your own code for custom functions, to display message boxes for
users, add input boxes where users can add information and you can also
test the validation of the information. You will examine sample code, learn
how to create macros from scratch, and add your own code to previously
created macros. The course also includes useful Excel features to include
in your macros. You will also learn how to write code to work with different
ranges, write decision-making code with IF and loop through code with FOR.
You will learn how to make your macro available with toolbar buttons,
command buttons, and Add-ins. You will lastly learn how to add dialog box
controls to your spreadsheet, like lists, combo boxes, option buttons, etc.
Excel for Technology Professionals (Excel Advanced and VBA)
Duration: 4 days
Computer knowledge required: You should be familiar with Excel and be Price :
R2050
able to calculate formulas and use functions – including the Sum, Max
and Min functions. You should also be familiar with Page Set-ups,
including Headers and Footers.
This course is a combination of the Excel Advanced and Excel with VBA
courses. Included from the Excel Advanced course is customizing the
working environment, protecting the worksheet, advanced formulas, Goal
Seek, Solver, and Scenarios. Almost all the Excel with VBA chapters is
covered. This course is strongly recommended for people who want to
use Excel mostly for technical calculations, engineering, and modelling.
PowerPoint Advanced
Duration: 2 days
Computer knowledge required: You should already be familiar Price :
R1210
with the features covered in the PowerPoint introduction course.
You will learn the advanced concepts of effectively creating
presentations in PowerPoint. You will first of all learn how to work
with templates to speed up your work. With templates you will
learn how to add design elements, like graphics and logos that are
often used in your presentations. PowerPoint presentations need
to be eye-catching and therefore ClipArt pictures are often used in
them. In this course you will learn how to change these pictures
by taking them apart and changing the colours. Some more
advanced object-drawing techniques will also be learned. You will
also learn how to create tables in PowerPoint and importing
objects, for example a Microsoft Word document or Excel table.
You will learn how to customise PowerPoint, for instance to
customise the toolbar to display your commonly used buttons.
You will also be able to create an interactive presentation by
learning how to work with hyperlinks. To make the presentation
livelier, you will also learn how to add animations and movie clips.
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ADVANCED MICROSOFT OFFICE and PROJECT COURSES
Access Advanced
Computer knowledge required: You should already be familiar with the
features covered in the Access intermediate course.
The Access Advanced course will teach you how to create much more
advanced databases with plenty of added functions. You will start off by
learning how to create parameter queries –more interactive queries where
you can specify certain criteria for the queries. You will also learn about
action queries that perform a certain action (like append or delete). You will
learn how to join tables and create queries to get information from different
tables. You will also learn more things that you can do with the Forms and
to group certain options. Creating macros will speed up your work, because
they contain repeated actions or information that need to be completed
automatically, for example if you select a town, the postal code for that town
must be filled in. You will finally learn how to add a sub form – that is a form
within another form. Sub forms are especially effective when you want to
show data from tables or queries with a one-to-many relationship. You will
learn how to customize your form with different pages, how to add pictures
to your database. The last chapter is a project where you build a complex
database.
Report Writing (Includes Advanced Features of Word)
Computer knowledge required: You should already be familiar with the
features covered in the Microsoft Word intermediate course.
You will learn how to lay out letters, memorandums and reports in the correct
way. You will also learn how to structure your grammar in the correct way.
This course also covers advanced features of Word, and you will learn how
to use those features to create a professional-looking report. You will learn
how to add larger tables, styles, captions, indexes, footnotes, comments,
hyperlinks, and cross-references to your reports. Outline view and
subdocuments are also discussed. You will also need to know how to keep
track of changes other users have made to the report, and keep track of
different versions of your report. You will learn how to add organizational
charts, graphs, spreadsheets, and equations to a report.
Microsoft Project 2007
Computer knowledge required: Good mouse, keyboard and typing skills with
knowledge of how to Save and Open documents. Excel introduction is
highly recommended.
This course covers Microsoft Project in detail to assist you to do project
planning and management. Project planning concepts are also covered
throughout the course as guidelines for effective project planning. From
Chapter 1 to 8, you will learn how to create a project plan utilising Microsoft
Project. This is the most important part of any project and all the tricks and
the best way of doing things are learned. You will learn about tasks,
relationships of tasks, calendars, summary tasks, resources, and costs.
You will learn how to analyse your project and resolve conflicts. Once the
project is under way, careful management and tracking of the project must
be done. You will learn about baselines, tracking the tasks and adjusting
the schedule. You will also do a project where everything you’ve learned is
put together.
Duration: 2 days
Price :
R1210
Duration: 4 days
Price :
R2050
Duration: 3 days
Price :
R2870
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Tel: (017) 631-3712
Page 15 of 28
THEORY SUBJECTS:
For all the Theory Subjects, exams need to be written within 3 weeks of the end date of the course.
Please arrange the exam date with the trainer.
Admin Clerk / Personal Assistant
Duration : 2 day
Admin Clerk / Personal Assistant is a theory subject where you will learn
all about working in the reception area of a company. You will learn how
Price :
R1399
to dress and act professionally, and how to be polite and courteous at all
times. You will also learn about the procedures of meetings and how to
type and send a Notice of a Meeting and create an Agenda. Telephone
skills are a MUST for anyone working in an office, so this will be covered
in detail. It also includes MOTIVATION TIME AND STRESS
MANAGEMENT CUSTOMER CARE AND SERVICE
EXCELLENCE DELEGATING ASSERTIVENESS AND CONFIDENCE
TEAM WORK MINUTE TAKING DEALING WITH DIFFICULT PEOPLE
FILING AND SYSTEMS
Telephone Skills
Telephone Skills is a course where you will learn how to answer the phone
politely and courteously. You will learn how to use you voice in a positive
and friendly manner and to always treat the customer as your number one
priority. You will learn how to remain calm and courteous when handling
difficult or annoying customers. This course covers everything that
anyone who has a phone at his or her workplace needs to know. The
course is interactive, as you will practically demonstrate what you've
learned.
Quality Customer Service
Customers are the basis of any business. The customer must therefore
be treated like the company’s number one priority. Quality Customer
Service will teach you how interact with the customer on a professional
level and how to treat them courteously. You will learn how to dress and
act professionally and courteously and above all understand basic
customer needs. The course is interactive, as you will participate in the
practical part of the course.
Duration: 1 day
Price :
R520
Duration: 1 day
Price :
R520
Office Practice
Duration: 1 day
Office Practice is a theory subject where you will learn all about working Price :
in the reception area of a company. You will learn how to dress and act
professionally, and how to be polite and courteous at all times. You will
also learn about the procedures of meetings and how to type and send a
Notice of a Meeting and create an Agenda. Telephone skills are a MUST
for anyone working in an office, so this will be covered in detail.
Business English Letter Writing
Duration: 1 day
This course is excellent if you want to brush up on your English writing Price :
skills. During the first part of the course you will learn more about English
grammar, for example correct sentence construction and punctuation.
Then you will learn about the layout and elements of a Business Letter.
You also work through various examples of business letters.
R520
R630
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Marketing Theory
The Nature of Marketing
The Marketing Process
The Marketing Function in the Business
The Marketing Environment
Marketing Research
Consumer and Business Buying Behaviour
Market Segmentation, Targeting and Positioning
Integrated Marketing
Marketing Effectively
Duration: 3 days
Price :
R1540
Small Business Management Theory
Duration: 3 days
This theory subject will give you an overview of the following topics so that Price :
you have a better understanding of running a small business:
R1540
Human Resource Management
Financial Management
Management Skills
Marketing
Computer Theory
Duration: 1 day
If you want a better understanding of computer hardware without going Price :
into too much detail, then this is the course to take. The course will give
you an overview of all the different hardware components and their
function. This will also help you to understand the meaning of the various
terminology frequently used. You will also be able to perform some basic
troubleshooting when something goes wrong with the computer. You will
also get an overview of an operating system and various software
applications.
R520
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WEB DEVELOPMENT:
FrontPage 2003
Computer knowledge required: You must be familiar with typing, editing
and formatting in Word.
The course will start off with an overview of FrontPage and how to create
a new web page. Then you will learn the very important concept of linking
your web pages. You will learn how easy it is to add pictures and other
impressive features (like scrolling text, hit counters, page transitions, and
many more). Tables are an effective way to lay-out your web page so
that users can see the information clearly. To make it easy for users to
navigate through the different web pages, you will learn about Navigation
bars and Frames. You will also learn how to create a form where users
can enter information and make requests.
HTML
Computer knowledge required: You must be familiar with typing, editing
and formatting in Word and know how to Save and Open documents.
This in-depth course will teach you how to create interactive and stunninglooking web pages. You will first learn the basic structure of an HTML
document and then go on to learn the different tags. You will use these
tags to add formatting, lists, tables, and graphics to your web pages. You
will also learn how to add links. Cascading Styles Sheets are also covered
in detail. You will learn how to create forms and send information to a web
server. Exercises are also done to illustrate metadata and publishing your
HTML documents.
JavaScript Programming
Computer knowledge required: You must be familiar with typing, editing
and formatting in Word and know how to Save and Open documents.
The course will provide an overall view of JavaScript, from an introduction
to the language through to an in-depth view JavaScript Programming. A
thorough knowledge of HTML is highly recommended for this course.
You will learn how to add more interactive features, animated features
and Java Applets to your web pages.
Duration: 3 days
Price :
R2650
Duration: 5 days
Price :
R2700
Duration: 5 days
Price :
R2700
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ACCOUNTING PACKAGES:
Pastel Accounting Version11
Computer knowledge required: You must be familiar with typing, editing
and formatting in Word and know how to Save and Open documents.
This course, that requires basic computer skills and basic bookkeeping
knowledge, takes you step-by-step through the Pastel Accounting
package. You start off with learning how to create a new company, do the
necessary set-ups, take on opening balances, make back-ups, and use the
note facility. You will learn how to create General Ledger accounts,
Customers, Suppliers, Inventory items, and other features that's useful with
bookkeeping. You will learn how to work with suppliers (purchase order,
good received notes, and supplier invoices) and with customers
(quotations, sales orders, Tax Invoices, and Credit Notes). The cashbook
is then covered in detailed up to bank reconciliation. Petty cash,
purchasing of non-inventory items and correction of errors are also covered
in the course. Monthly procedures like Inventory counting, VAT-forms and
printing of reports (Trial Balance, Income statement, Balance Sheet,
Statements, and Age Analysis) are done in detail. Throughout the course
you will learn about Tax, other bookkeeping tips and features in Pastel that
will help you to make your working experience so much easier.
Bookkeeping Theory
This theory course will introduce you to business bookkeeping principles.
You will learn about the different type of transactions and journals. You will
learn how to enter receipts and payments into the cashbook and do bank
reconciliation. You will learn about Petty Cash transactions and how to
balance the petty cash. The next chapter covers Purchases and the
Accounts Payable Ledger. You will then learn about Sales and the
Accounts Receivable Ledger. You will also be introduced to the General
Ledger, Trial balances, Income statements and Balance Sheets.
Value Added Tax (VAT)
This half-day course will give you a better understanding of the VAT system
of South Africa. You will learn about the requirements for VAT and the
different VAT systems. You will learn about Standard rate VAT, Zero-rated
VAT, and Exempt VAT and on which items you are not allowed to claim
VAT. You will also learn how to do VAT calculations
Pastel Payroll
Computer knowledge required: You must be familiar with typing, editing
and formatting in Word and know how to Save and Open documents.
This is a course on how to do accurate and law-obeying Salaries and
Wages-processing with Pastel Payroll. With Pastel Payroll you can
process monthly, fortnightly, and weekly paid employees. The course
starts off with teaching you how to create a company and do the necessary
set-ups. You will then learn how to add bank details, job codes, and
employee's details and create profiles. The processing of payslips is
covered in detail, including statutory, travel allowance, pension fund and
medical aid transactions. You will also learn how to terminate and reinstate
employees. You can also process special payroll runs such as annual
bonus, back pay, etc. A variety of Reports are available, including
Payslips, all Tax year-end reports, and statutory certificates. Leave
processing includes the accrual of days due and detailed leave records for
annual, sick, and other leave types. During the course tax and the effect
of certain transactions for tax purposes, are also discussed.
Duration: 5 days
Price :
R4180
Duration: 3 days
Price :
R1540
Duration: 1 day
Price :
R520
Duration: 2 days
Price :
R2310
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Payroll Taxation
Duration: 1 day
This half-day course will give a better understanding of the affect of payroll
transactions with regard to income tax. You will learn the difference Price :
between SITE and PAYE tax. Then you will learn how to calculate the
affect of Fringe Benefits, Earnings and Deductions. You will also work
through examples on how to calculate an employee's monthly tax
deduction.
R520
GigaSkills Training is a Pastel Authorised Training Centre (Registration number: ATCR92).

The courseware is developed by Pastel
Software and is according to specific Unit
Standards.

Our lecturers are experts on Pastel and
have practical experience in using Pastel. The
lecturers for Pastel are qualified as Pastel
Certified Trainers.
 You can write the Pastel Accounting Certification exam after completion of the course.
 Pastel keeps us up to date with the new features of the latest releases.
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GRAPHIC COURSES:
CorelDraw Introduction
Duration: 3 days
Computer knowledge required: Good mouse, keyboard and typing skills Price :
with knowledge of how to Save and Open documents.
With CorelDraw Introduction you will master the basic concepts of
CorelDraw, such as setting up a new document, how to use dialog boxes
and roll-ups and adding and deleting pages in your document. You will be
introduced to the tools, and their primary functions. Adding different types
of text and aligning your objects on your document will also be discussed
thoroughly. All posters, brochures, and advertising pamphlets need extra
pictures, we will show you how to add symbols and clipart, and modify them
to enhance your layout. You will learn how to create a few special effects
with some specialised tools. And finally how to either export the document
or print it, depending on your needs.
CorelDraw Advanced
Duration: 3 days
Computer knowledge required: You should already be familiar with the
features covered in the CorelDraw introduction course.
Price :
With CorelDraw advanced you will learn how to customize toolbars and use
shortcuts to increase your efficiency. You will master using Paragraph text,
with all its special features. You will be introduced to Special text effects
and Special page layouts. Adding layers to your document will make it
easier for you to work with the various objects in your document. The use
of Styles and Templates will make the formatting of text easier. With the
Custom Creation tools you will learn to create your own patterns for
backgrounds fills and symbols, to use as bullets. You will learn two extra
features of the CorelDraw Graphics Suite: Corel OCR Trace and PhotoPaint. Corel OCR Trace will teach you how to convert a bitmap image into
a vector graphic for easier editing in CorelDraw itself.
Photoshop Introduction
Computer knowledge required: Good mouse, keyboard and typing skills
with knowledge of how to Save and Open documents.
Photoshop is the ideal program for modifying photographs, either scanned
photos or photos from digital cameras. At the end of the two courses you
will be able to do amazing things with photos or other pictures. You will
first be introduced to the Photoshop environment. Then you will learn how
to determine the display and print resolution and use the various selecting
tools. You will also learn how to create and blend composite images. You
will apply different colours and enhance images with text and special
effects.
Photoshop Advanced
Computer knowledge required: You should already be familiar with the
features covered in the Photoshop introduction course.
During the advanced course you will build on your knowledge obtained
during the introduction course. First you will learn how to mask and clip
layers and also how to mask with vector paths. There are 3 different ways
of filling image areas that you will learn. A lot of time will be spent on the
various special effects you can apply. Lastly you will learn how to create
an action to automate tasks.
Duration: 3 days
Price :
R1980
R1980
R2200
Duration: 3 days
Price :
R2090
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GRAPHIC COURSES:
Premiere Pro (Video Editing)
Duration: 1 day
Computer knowledge required: Good mouse, keyboard and typing skills
with knowledge of how to Save and Open documents.
Price :
This course is excellent for people interesting in creating their own videos.
You will learn how to work with a timeline and frames. You will also learn
how to add still images, video clips, audio and text to your video. At the
end of the course you will be able to create great-looking home videos!
R1210
TECHNICAL DRAWING COURSES:
Microsoft Visio
Duration: 2 days
Computer knowledge required: Good mouse, keyboard and typing skills
with knowledge of how to Save and Open documents.
Price :
In this course, you'll learn fundamental skills while creating several types
of diagrams using Microsoft Visio. You will create a directional map, a block
diagram, a basic and a cross-functional flowchart, an organization chart,
and an office layout. As you create these drawings, you will learn
techniques to drag and manipulate Visio master shapes, create
connections between shapes, and apply styles to shapes, text, and pages.
You will generate an organization chart from imported data and edit custom
properties to store additional information in your diagrams. You will learn
shortcuts to enhance your productivity and use unique tools designed for
each type of drawing. When you've completed the course, you will have a
firm grasp of all of the skills needed to create any kind of diagram using
Visio.
R1110
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PROGRAMMING COURSES:
Visual Basic .Net – Application Development I
Duration: 5 days
Computer knowledge required: You must be familiar with typing, editing Price :
and formatting in Word and know how to Save and Open documents.
This course starts with an introductory to programming and specifically the
Visual Basic Programming language. You will learn how to design
Graphical User Interfaces (GUI), set properties and write code. Variables
play an important role in programming, so you will learn about data types
and assigning variables to objects in code. Programs are usually very
interactive (meaning the user of the program can enter choices, supply
information, and let certain parts of the program run depending on other
input). All of this is done with Message boxes, Input boxes, decision-making
code, loops, and arrays. You will also be able to add graphics and colours
to their programs. This course covers Visual Basic to an Intermediate level
of proficiency and is essential for Database programming in Visual Basic as
well as MCSD (Microsoft Certified Solutions Developer).
Visual Basic .Net – Application Development II
Computer knowledge required: You should already be familiar with the
features covered in the Visual Basic .Net Application Development I course.
You will start off by creating a small word-processing program to learn how
to manipulate text (Strings), create Menu Bars, and work with multiple
forms. For example, you will create a Find and Replace dialog box, a dialog
box for displaying the Word Count and create code to Copy and Paste text.
You will learn how to create code to open and save files and use other
common dialog boxes, for instance Format Font. The different types of File
Access (random and binary) are also covered. You will learn how to print
the text. Then you will learn to create a Multiple Document Interface (MDI)
program – a program where you can use more than one document at a
time. You will learn how to add other documents, (for example a Word
document) to their programs.
Visual Basic .Net – Database Programming
Computer knowledge required: You should already be familiar with the
features covered in the Visual Basic .Net Application Development II
course.
Database Programming is where you will learn how to create databases
with the Visual Basic Programming Language. Databases are used all of
the time, for all sorts of reasons, like keeping control of stock, keeping
record of employees or customers, and keeping record of sales and
purchases. When writing a database with Visual Basic, you can customize
it to the requirements of the user. This in-depth course teaches you how to
create a database program from scratch. You will also learn how to
manipulate the database with queries and SQL (Structured Query
Language). You will also learn how to create a report.
R3300
Duration: 5 days
Price :
R3300
Duration: 5 days
Price :
R3300
CERTIFICATION COURSES
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Computer Service Technician (A+ Certification)
Computer knowledge required: You must be familiar with Microsoft Office
In this technical course you will learn how to strip and re-build a computer.
The course covers the syllabus for the Essentials exam (Hardware and
Operating systems) as well as the elective exams. The Hardware part
covers all the computer hardware components in detail. This will not only
give you the essential background of how a computer works and how all
the components interact, but also the necessary knowledge for upgrading
or repairing computers. The Operating System part includes Windows;
giving you the necessary background to set-up the computer for optimum
usage. This course is essential for the soon-to-be computer technician as
well as for people who are curious about understanding computerhardware. A+ Certification is definitely a stepping-stone for advancing your
IT career.
Network+ Certification
Computer knowledge required: You should have completed the A+
Certification course.
Network + is a course where you will learn to configure, maintain and
troubleshoot the network. You will learn about networking technologies
such as understanding the basic network structure, the different network
Operating Systems, the different protocols, the OSI model, and its layers in
detail, Remove Connectivity, and security of the network. You will then do
Networking Practices by implementing the installation of a network,
administering, maintaining, and supporting the network and the concepts of
network design and implementation.
Desktop Support Technician Certification
The course covers the following topics:
Installing a Windows Desktop Operating System and Managing and
Troubleshooting Access to Resources. Configuring and Troubleshooting
Hardware Devices and Drivers. Configuring and Troubleshooting the
Desktop and User Environments. Troubleshooting Network Protocols and
Services. Configuring and Troubleshooting Applications. Resolving Issues
Related to Usability and Application Customization. Configuring and
Troubleshooting Connectivity for Applications. Configuring Application
Security
Windows XP Professional
Windows XP Professional will teach you how to install, configure and
maintain a Windows XP environment. You will learn how to implement,
manage, and troubleshoot hardware devices and drivers. Once you have
completed this course, you will also be able to monitor and optimise system
performance, reliability, and security while implementing and managing
local users, groups and user profiles.
Windows 2003 Server
Windows 2003 Server will teach you how to install, configure and maintain
a Windows 2003 environment. You will learn how to implement, manage,
and troubleshoot hardware devices and drivers using local and network
administrative techniques. You will also learn to monitor and optimise
system performance, reliability, and security while implementing and
managing local and domain users, groups and policies. Windows 2003
Server teaches you to implement and manage DHCP and DNS Server
basic installations and configuration.
Duration: 10 days
Price :
R5790
Duration: 10 days
Price:
R4380
Duration: 5 days
Price :
R3900
Duration: 5 days
Price :
R3900
Duration: 5 days
Price :
R3900
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Implementing, Managing, and Maintaining a Windows Server 2003 Network Duration: 5 days
Infrastructure
The course covers the following topics:
Price :
Implementing, Managing, and Maintaining IP Addressing
Implementing, Managing, and Maintaining Name Resolution
Implementing, Managing, and Maintaining Network Security
Implementing, Managing, and Maintaining Routing and Remote Access
Maintaining a Network Infrastructure
R3900
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MANAGEMENT COURSES
Performance Management
This 3-day, practical hands-on training workshop is designed to provide you
with the hands-on skills to develop employee goals & departmental
business plans that feed into the overall corporate vision, monitor
performance continuously by using the correct tracking & measurement
tools, & implement an efficient reward system. You will also learn how to
prepare & conduct performance appraisals, rectify poor performance &
appraisals, rectify poor performance & create effective performance
development plans for individual employees.
Project Management
Overview, Systems theory and concepts, organizational structures,
organising and staffing the project, management functions, time
management, conflicts, variable for success, working with planning, PERT,
pricing and estimating, cast control, trade off and gain, risk management,
learning curves, planning for excellence, quality management, contracts.
Microsoft Project will be studied.
Safety Management
This programme focuses on the science of Safety Management and the
safety responsibilities of both line managers and staff safety practitioners.
It introduces line managers and safety practitioners to the very basics in
safety management. Such basics comprise the sciences of safety
management and the roles of line and staff functionaries pertaining to safety
risk assessment, safety management in industry and the analysis of safety
incidents.
The focus and contents of the programme is unique in the sense that it
prepares both managers and safety practitioners for performing their roles
and functions on a professional and scientific basis. The program focus on
meeting the needs of line managers and staff safety practitioners in
achieving their legal responsibilities and professional accountability in
making the workplace and the work procedures as safe as possible for all
involved.
Specifically, the programme is aimed at aspirant managers, shop stewards,
supervisors, inspectors, safety representatives/practitioners/managers,
training officials and occupational hygienists.
Duration: 3 days
Price :
R3650
Duration: 3 days
Price :
R3650
Duration: 4 days
Price :
R3650
Quality Management (QM)
Duration: 3 days
The primary objective of this course is to equip employees from all types of Price :
businesses/organisations with a basic knowledge of QM and to introduce
them to some of the methods and techniques for the improvement of quality
and overall operational performance.
The course covers selected aspects of:
Students will learn about the QM Model in order to understand the human
components of, the tools and techniques for QM quality management
system standards, and the management of change for TQM. This will
enhance career opportunities by enabling students to analyse, organise
and critically evaluate information and manage themselves in such a way
that they can become more effective and efficient "quality" employees.
The course is applicable to all employees in businesses, organisations and
other institutions that are considering introducing QM or have adopted QM
as a means of improving their overall operational performance.
R3650
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Tel: (017) 631-3712
Page 26 of 28
Professional PAs / Secretaries Certificate
Course
· Learn the Advanced Skills and Techniques in becoming a Dynamic Secretary / PA
Targeted at: Secretaries, PA’s, Office Managers, Administrative Support Staff, Receptionists and Office
Assistants.
Course Outline:

MOTIVATION

TIME AND STRESS MANAGEMENT

CUSTOMER CARE AND SERVICE EXCELLENCE

DELEGATING

ASSERTIVENESS AND CONFIDENCE

TEAM WORK

MINUTE TAKING

DEALING WITH DIFFICULT PEOPLE

FILING AND SYSTEMS

TELEPHONE AND FRONT LINE SKILLS

AND MUCH MORE
Details:
R1399 for 2 days includes lunch and course material
Gigaskills is Accredited with the MICT Seta 2010/08/513
Certificate issued
Use as part of training costs
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Page 27 of 28
We also have a variety of Diploma and Advanced Certificate courses available.
Please ask for detail.
Please contact us for further details or to make arrangements. Course outlines available on request.
WHO TO CONTACT?
Administration and Bookings:
Secunda Tel:
(017) 631-3712
Secunda Fax:
(017) 631-3483
Secunda e-mail:
[email protected]
Address :
Horwood Street
Sanlam Plaza
Opp : Game Store - Secunda
© GigaSkills Training: Certificate information 2014
Tel: (017) 631-3712
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