AMERICAN EXPRESS® CHARGE CARD PRODUCT HIGHLIGHTS
PRODUCT HIGHLIGHTS SHEET
At American Express we will endeavour to ensure that you are given important information in the clearest format possible.
The information contained in this table summarises the key product highlights and is not intended to replace any Terms and Conditions.
For full details, please read the Terms and Conditions set out in the Card Agreement.
Product Name
The American Express®
International Currency Platinum Card
Annual Membership Fee
The American Express®
International Currency Gold Card
The American Express®
International Currency Green Card
Subject to any promotional offer we may make available from time to time, the annual Cardmembership fee
is payable by the payment due date shown on your first statement and at the beginning of each subsequent
membership year as follows:
Annual American Express International Currency Charge Cardmembership Fee
Green Card: US$100 / €100
Gold Card: US$300 / €300
Platinum Card: US$550 / €550
Supplementary
Cardmembership Fee
Subject to any promotional offer we may make available from time to time, the annual Supplementary Card
membership fee is payable on the first statement date after the Supplementary Card is issued and at the
beginning of each subsequent membership year as follows:
Annual American Express International Currency Charge Cardmembership Fee
Green Card: US$50 / €50
Gold Card: US$100 / €100
Platinum Card: One Platinum Supplementary Card and up to 4 other Supplementary Cards in a choice of Green or
Gold. Any additional Platinum Card is charged at US$275 / €275.
Minimum Monthly
Payment
You must pay the full outstanding balance on your account each month
Credit Limit
This Card does not have a pre-determined credit limit. This does not mean however that there is an unlimited
spending facility on the Card. Each transaction is approved based on the expense level and credit history of all of
your accounts established with us, our subsidiaries and affiliates and/or licensees, as well as on your credit history
with other financial institutions and your personal resources and income known by us.
Late Payment Charges
Late Payment Fee: A late payment fee is payable if you do not pay the full outstanding balance shown on your statement
within 30 days of your statement date and again if you have not paid within 60 days of your statement date.
US Dollar Card: 2% AND US$25
Euro Card: 2% AND €25
Returned Payment Fee: A returned payment fee is payable if any payment to your Account is not honoured by
your financial institution when first presented for any reason.
US Dollar Cards: US$15
Euro Cards: €15
Interest-Free Period
Interest is not charged on this product as the outstanding balance must be repaid in full each month.
Interest On Purchases
(where applicable)
Not applicable
Interest On Cash Advances
Not applicable
Cash Advance Fee
A service fee of 4% plus any applicable local government taxes will be added to any cash transaction. A separate
application must be made for the cash advance facility and eligibility criteria and Terms & Conditions apply.
Fees For Foreign Currency
Transaction
Foreign Transaction Fee
US Dollar Cards: We will apply a fee of 3% to each transaction in a currency other than US Dollar.
Euro Cards: We will apply a fee of 2.7% to each transaction in a currency other than Euro.
American Express Exchange Rate
The American Express Exchange Rate is set daily. For Cardmembers who have enrolled for online account services
at www.americanexpress.com/eurodollar, the rate can be viewed using the foreign transaction calculator accessed
through your online account. Alternatively, the rate can be found by calling American Express on +44 (0) 1273 868
900 or the number shown on the back of your Card.
Lost /Stolen Card Liability
SGD$100 (or the equivalent value in US Dollar or Euro)
Other Charges
Copy Statements
Charge Record Copy
Membership Rewards
Programme
US Dollar Cards US$: US$4 for each copy provided
Euro Cards €: €3 for each copy provided
US Dollar Cards US$: US$5 for each copy of a record of a Transaction provided
Euro Cards €: €5 for each copy of a record of a Transaction provided
The Membership Rewards Programme earns you 1 point for virtually every full US$1 or €1 spent on the Card. Where
applicable, an annual fee may be payable for enrollment into the Membership Rewards programme. Please refer to
the Terms and Conditions for the Membership Rewards programme, included in your welcome pack, or available
online at www.americanexpress.com/eurodollar, for further details.
There may be circumstances in which you have to pay other fees. For full details, please read the Terms and Conditions set out in the Card Agreement.
American Express International Currency Card Agreement CARD AGREEMENT: PART 1 OF 2
American Express® Charge Card
Issuer
This Agreement governs your use of your Card and your Account. Your Card allows access to your Account and any Card Benefits provided in connection with the Card.
The Card is separate from your Account. Your Card Benefits will vary depending on the type of Card that you choose to apply for.
American Express International Inc. (AEII)(UEN S68FC1878J), 10 Marina Boulevard #15-00, Marina Bay Financial Centre Tower 2, Singapore 018983. Incorporated
with limited liability in the state of Delaware, U.S.A. ® Registered Trademark of American Express Company.
Important information about your Agreement
Fees
Card Membership
Fees
Depending on the type of Card issued to you, a Card Membership fee may be payable which may include a joining fee and/or
an annual fee and a Supplementary Card Membership fee for each Supplementary Card issued at your request (beyond any
offered free of charge as part of your Card benefits). The annual Card Membership fee is payable on an annual basis beginning
on the first statement date after your Account is opened (any joining fee will be payable with the first annual Card Membership
fee only). However, payments for any Supplementary Card Membership fee will begin on the first statement date after the
Supplementary Card is issued.
The amounts of the fees are shown in the Card Membership Fee Schedule provided to you with this Agreement or as
otherwise notified to you when you apply for a Card, and thereafter, in your statement.
US Dollar Cards US$
Euro Cards €
Late Payment Fee
A late payment fee is payable if you do not pay the full outstanding balance shown on your
statement within 30 days of your statement date and again if you have not paid within 60 days
of your statement date.
2% AND US$25
2% AND €25
Returned Payment Fee
A returned payment fee is payable if any payment to your Account is not honoured by your
financial institution when first presented for any reason.
US$15
€15
Statement Copy Fee
A statement copy fee is payable for each additional copy of a statement you request or if you
have enrolled in online statements and you request a paper copy.
US$4
€3
Charge Record Copy Fee
A charge record copy fee is payable for each copy you request of a record relating to charges
applied to your Account.
US$5
€5
Foreign Transaction Fee
The amount of the Transaction will be converted into the correct currency (please see
‘Converting Transactions made in a foreign currency’) and you will be charged the specified %
of the Transaction (or as otherwise disclosed by us) if you choose to make a Transaction in a
currency other than the currency of your Card.
3% of the converted US
Dollars amount
2.7% of the converted
Euro amount
Annual Government Stamp Duty Fee
An Annual Government Stamp Duty Fee is payable if you are resident in the Republic of Ireland.
Equivalent value of €30
in US Dollars
€30
Collection Costs
In addition to the fees set out above, you agree to pay
all reasonable costs, including legal advisers’ fees that
we incur in collecting amounts you owe.
SETTING SPENDING LIMITS
Although generally there is no pre-set spending limit on our charge Cards,
we may at our discretion and in accordance with the laws and regulations
enforced in Singapore decide on and inform you of a temporary spending
limit applicable to your Account which is the maximum amount which
can be outstanding at any time on your Account (including use by any
Supplementary Card Members). We may do this even if your Account is not
in default.
You agree to manage your Account so that Transactions billed to your
Account do not exceed the spending limit (where applicable).
REPAYMENTS
Making repayments
You must pay the full outstanding balance on your account each month,
as shown on your statement, which must have reached us and be credited
to your Account by the Payment Due Date (which is also shown on your
statement).
If we request, you also agree to pay us any amount by which you have gone
over any limits immediately or together with your monthly payment due.
Further information about how to make payments is set out in Part 2.
CHANGING THE AGREEMENT
We have the right to change these conditions at any time by giving you
notice in writing or by newspaper advertisement as required by law unless
the change is not to your disadvantage. Such changes may include, without
limitation, introducing or changing fees for providing you with copies of
Account statements or transaction records or for other services. You agree
to pay such fees when we bill them to your Account. We shall consider you
as having accepted the changes if you keep or use the Card after we notify
you of a change.
Fees
We may change the fees payable under this Agreement (including
introducing new fees or when or how we calculate or apply fees), without
limitation, for one of the following reasons:
• to respond to actual or expected changes to our costs of providing
the Account;
• if we change the services and benefits included with your Account;
• to maintain an appropriate return from your Account and to ensure
that our business maintains a broadly similar level of profitability and
competitiveness;
• to ensure the fees payable continue to reflect the fair value of the Account
which may include aligning our charging arrangements; or
• for any other valid reason as long as you are able to end the Agreement
without charge.
Benefits & Services offered with your Account
We may change the benefits or the services offered with your Account
(including removing a benefit/service, substituting new benefits/services,
changing the benefit/service provider or altering the costs associated
with them).
Upgrading and downgrading your Account
We may make a combination of changes to this Agreement to change the
type of Card we issue you with. This may happen if you request a different
type of Card, if our assessment of your circumstances means that we believe
that you no longer qualify for your current Card or that you now qualify for
a different Card.
We will always give you notice of the changes as set out above unless you
have told us that you would like to move to a different Card and we choose
to provide you with a new Card more quickly.
You may notify us in writing at any time that you no longer wish to maintain
your Card benefits in which case we will cancel your Card and issue you,
subject to our approval, another Card that you may choose to apply for.
We will refund you the annual Card Membership fee and any Supplementary
Card Membership fee on a pro-rata basis (unless you choose and are issued
with another Card, in which case we may adjust the refund, if the equivalent
fees for the new Card are lower, or charge the difference, if the equivalent
fees are higher).
Choosing a different Card does not amount to cancellation of your Account
or this Agreement and does not affect our or your cancellation rights under
this Agreement, but we reserve the right to issue a new Account to you in
connection with re-issuance of your Card.
SOME OTHER THINGS YOU NEED TO KNOW
Your Right to Cancel
You can cancel this Account within 14 calendar days beginning on the day
after you or the Bank receives your Card.
If you would like to cancel please either destroy or return to us all Cards and
confirm that you want to cancel the Account by writing to us or calling us using
the contact details on our website (www.americanexpress.com/eurodollar)
or on the back of your Card. If you choose to cancel this Account you will,
except for any Card Membership fee, be liable for any Transactions made on
the Account. If you do not cancel, the Account will continue until ended by
either one of us.
American Express International Currency Card Agreement CARD AGREEMENT: PART 2 OF 2
American Express® Charge Card
HOW YOUR AMERICAN EXPRESS ACCOUNT WORKS
Introduction
About your Card Member Agreement
This Agreement is made up of Parts 1 and 2 (Agreement). This Agreement
will be concluded when we accept your application. This Card is not available
to residents of the United States of America.
You can request a further copy of this Agreement free of charge at any time
during the term of the Agreement.
Words we use in the Agreement
We, us, and our mean the issuer shown in Part 1. You and your mean the
person who applied for this Account and for whom we opened the Account.
You are the Card Member. You may request a Card for a Supplementary
Card Member (see ‘About Supplementary Card Members’). Reference
to you and your includes, where relevant, reference to Supplementary
Card Members but Supplementary Card Members do not have any direct
contractual obligations to us under this Agreement. Account means
any Account we maintain in relation to Cards and to which we charge
Transactions. Bank means the Bank you may ask to manage and service
your Account on your behalf (see ‘Servicing Bank’), or any entity to whom
that responsibility legally passes. Card means any Card or other device that
we issue to access your Account. A Transaction is any amount added to
your Account, such as purchases or fees. A purchase is a transaction using
your Card to acquire goods or services. To pay by a certain date means to
send your payment so that we receive it and credit it to your Account by that
date (see ‘About your payments’). Card Benefits means additional services
and benefits provided in connection with a Card. Guarantor means the bank
which has provided a form of guarantee or letter of credit to us to support
your use of the Card, or any entity to whom that responsibility legally passes.
Third Party Nominee means a person (including an attorney) whom you
have told us is authorised by you to service certain aspects of your Account
or the benefits associated with your Card (including Membership Reward
points) on your behalf (to the extent set out in your Account application
form or other document approved by us) and whom we have accepted to
act as your third party nominee.
Servicing Bank
If you have told us that a Bank will be servicing or managing your Account
(on your behalf), you agree that we can accept instructions (including
in respect of any benefits associated with your Account such as the
redemption of Membership Reward points) and payments from the Bank in
relation to your Account until you tell us otherwise and that you will be bound
by such instructions or payments. This does not mean that it is no longer
your responsibility to carry out your obligations under this Agreement, so
references to ‘you’ or ‘your’ still mean you the Card Member, even though
your Bank may do certain things on your behalf. If you have asked your
Bank to do something on your behalf and they fail to do it, you may still be in
default under this Agreement.
We are still allowed to contact you directly if necessary including, where the
Bank is unable to manage your Account.
When we need to send you a Card, statement, notice or other communication,
you agree that we will send this to your Bank if you have asked us to and
this will satisfy our obligation to send the Card, statement, notice or other
communication to you.
We may, where we determine it is reasonably necessary, such as where we
suspect fraudulent activity, refuse to act on the instructions of the Bank or
contact you directly to confirm the instructions we have received.
You may withdraw your consent allowing the Bank to manage
your Account at any time by contacting us using the details at
www.americanexpress.com/eurodollar or shown on the back of your Card.
Please note that in certain circumstances we may obtain information about
you or disclose your personal information to your Bank. You can find further
information about this in the “your personal information” section below.
Third Party Nominee
Unless we tell you otherwise, we will accept a person authorised by you as
your Third Party Nominee.
You cannot authorise a Third Party Nominee to make Purchases other than
travel and lifestyle bookings made through us using your Account details.
We may, where we determine it is reasonably necessary, such as where
we suspect fraudulent activity, refuse to act on the instructions of the
Third Party Nominee or contact you directly to confirm the instructions we
have received.
You may withdraw or amend the scope of your consent allowing the Third
Party Nominee to service your Account at any time by contacting us using
the details at www.americanexpress.com/eurodollar or the number shown
on the back of your Card. We will assume that a Third Party Nominee is
authorised by you until you withdraw your consent. Please note that in
certain circumstances we may obtain information about you or disclose
your personal information to your Third Party Nominee. You can find further
information about this in the “your personal information” section below.
ABOUT USING YOUR CARD
Using your Card
You may use your Card, subject to any restrictions set out in this Agreement,
to pay for goods and services from merchants who accept the Card.
If permitted by the merchant, you may return to the merchant goods or
services obtained using your Card and receive a credit to your Account.
You may not use your Account for illegal activities or in a manner which
disguises the true nature of the Transaction.
We may issue you with Cards to replace your existing Cards (including
different types of Cards). Cards will have an expiry date and you must
destroy expired Cards in a way that means they cannot be used (e.g. by
cutting them into pieces or returning them to us). If your Card is cancelled
or suspended for any reason, all other Cards issued on your Account may be
cancelled or suspended at the same time.
Promise to pay
Subject to the ‘Theft, Loss or Misuse of the Card or Account and errors’
section of the Agreement, you promise to pay all Transactions, including:
• Transactions you authorise, even if you do not present your Card or sign
for the transaction;
• Transactions that other people authorise if you let them use your Account
(including a Third Party Nominee, if applicable); and
• Transactions that Supplementary Card Members authorise or permit
others to authorise.
Authorising and declining Transactions
You authorise a Transaction when you use your Account by presenting or
providing a Card, the Card details or Account details and, if required for
the Transaction, entering any Card PIN, password, personal identifiers or
following any other set of procedures. Transactions can be authorised in
this way for a single Transaction taking place at the time of authorisation,
for a payment to be made at a future date, or for a series of Transactions
occurring in the future. Depending upon the terms with the merchant, by
authorising Transactions in this way, you may also authorise the merchant
to take a Card payment at future times if the original payment failed.
If you did not authorise the Transaction at the time, you can later confirm
your authorisation for it.
If you authorise a Third Party Nominee to use your Account details, we
will treat such Transactions as if requested and authorised by you. We will
not be responsible for any losses you suffer as a result of us acting on the
instructions of your Third Party Nominee (if applicable) with respect to
travel and lifestyle bookings made though us.
You can only cancel future dated Transactions, or Transactions that are part
of a series, if you cancel them by the end of the working day before they are
due to be processed.
We may decline to authorise a Transaction on reasonable grounds. Reasons
we may do this include suspected unauthorised or improper use, fraud,
technical difficulties, a requirement by law, a court or other competent
authority, our assessment of your creditworthiness, if the use of the Card
would be prohibited, or because certain types of Transactions are not
available (including if the Transaction would exceed a Transaction limit of
some sort). This may occur even if your Account is not in default. If we do, you
will normally be told at the point of sale, but you may not be. In all cases, you
can find out about Transactions we have refused or any other restrictions
imposed on your Card by calling us using the number on our website
(www.americanexpress.com/eurodollar) or shown on the back of your Card.
We are not responsible for any losses you incur if we do not authorise a
Transaction and we are not responsible if any merchant refuses to accept
the Card.
Theft, Loss or Misuse of the Card or Account and errors
Keep your Card safe and don’t let anyone else use it. This means you must:
• sign the Card (if applicable) and keep the Card in your possession and
secure (including using device passcodes where applicable);
• not let others (including a Third Party Nominee) use your Card and
regularly check you still have the Card;
• not give your Card, PIN or other passwords to anyone else other than when
you are authorising a Transaction and do not let others see them when you
use them;
• not give your Account details to anyone else other than (i) when you are
authorising a Transaction or (ii) to a Third Party Nominee (if applicable)
for the sole purpose of enabling the Third Party Nominee to service your
Account on your behalf to the extent set out in your Account application
form or other document approved by us;
• not let an Authorised Third Party Nominee give your Account details to
anyone else other than as is reasonably necessary to enable them to
service your Account on your behalf to the extent set out in your Account
application form or other document approved by us (for example, making
travel and lifestyle bookings through us); or
•c
hoose a PIN or password that is not easy to guess.
You must tell us immediately by telephone on +44 (0)1273 868900 or the
number shown on the back of your Card if you suspect:
•a
Card has been lost or stolen or not received;
•s
omeone else knows a Card PIN or other security code; or
• your Account or Card is being misused or used without your authorisation,
or a Transaction on your Account has not been authorised or has been
processed incorrectly.
Once you have told us about any of the above, we will cancel the Card
and a replacement Card will be issued. You will not be responsible for any
unauthorised Transactions incurred before you (or your Bank if you have
asked us to send the Card to your Bank) receive the Card which was used.
Your liability for an unauthorised charges made before we receive notice
is SGD$100 (or the equivalent value in US Dollar or Euro) unless you or a
Supplementary Card Member:
llowed someone else to use your Card;
•a
• allowed someone else (other than a Third Party Nominee as is reasonably
necessary to enable them to service your Account on your behalf to
the extent set out in your Account application form or other document
approved by us) to use your Account;
• failed to keep your Card, Account details, PIN or other passwords safe; or
• with intent or gross negligence, failed to comply with these Terms and
Conditions, in which case you may be responsible for all unauthorised
Transactions which occur before you tell us you suspect your Account is being
misused. If you act dishonestly, you will be responsible for all Transactions.
You must always check each statement for accuracy every month. You must
still do this even if you have asked us to send statements to your Bank. If you
contact us to dispute a Transaction promptly (and no later than 13 months
from the date of the Transaction) we will immediately refund or suspend the
Transaction, including any applicable charges. We may ask you to confirm
in writing that you did not authorise the Transaction. If we later discover
that you were not entitled to a refund, we will reapply the Transaction and
any applicable charges. However, if we have a good reason to think that you
have acted dishonestly or have acted deliberately or been grossly negligent
in failing to keep your Card, Account details, PIN or other passwords safe,
we will initiate an inquiry before providing a refund and we may suspend the
Transaction. We will complete our investigations as soon as possible and
once they are complete we will, if necessary, adjust your Account accordingly.
If there are errors in a Transaction and this is our fault, we will reverse
the Transaction and restore your Account. We may then resubmit the
correct Transaction.
ABOUT YOUR PAYMENTS
How to make payments
Payments can be made by any method set out on your statement or any
method we otherwise tell you (following the instructions we give you).
If you hold a US Dollar Card you must pay us in US Dollars and if you hold
a Euro Card you must pay us in Euros. If you pay in another currency to the
one stated above, we may refuse to accept the payment. If we do accept it,
we will change it into the correct currency at the standard rate we set on the
date we receive the payment unless the law requires us to use a particular
rate. We may impose additional charges for converting payments including
any currency conversion cost incurred by us.
You must make a separate payment for each Account you hold with us. If
you send payments together and do not clearly designate the Account to be
paid, we may apply payments to any Account.
We will credit payments to your Account as of the day we receive the funds,
as long as we receive them within our business hours that day. If we receive
it after that time, we will credit the payment on the day after we receive it.
If your payment does not meet the instructions set out in your statement,
there may be a delay in crediting your Account. This may result in late fees
(see ‘Fees’). We may charge your Account for any reasonable costs we incur.
Any time periods for making your payment to us that we may provide are
estimates only and are dependent on the payment system and service
provider you choose to make payment. You must allow sufficient time for us to
receive funds by the Payment Due Date. Third parties (including Banks) who
send us or process your payment on your behalf are not our agents and their
receipt of a payment will not be treated as the time we receive your payment.
Should you prefer to settle your account by cash, the amount will be capped
at SGD$8,000.00 (or the equivalent value in US Dollar or Euro) or the
outstanding balance as shown on your current statement, whichever is
lower. There is no limit on the payment amount that you may wish to settle
by Giro/Internet/Cheque.
If we process a late payment, a partial payment or a payment marked with
any restrictive language (such as in full and final settlement), that will have
no effect on our rights (e.g. to recover the full balance owing) and will not
change this Agreement.
Although we may credit your Account with a payment, we reserve the right
to reverse the payment if it is returned or dishonoured for any reason.
How we apply payments and credits
We will normally apply payments to the outstanding transactions on your
Account in the order that they were billed.
We will apply payments in the following order of priority:
• applicable Card Membership fees;
• service charges;
• late payment fees;
• other purchases and cash;
• fees charged by us that appear as a separate item on your monthly
statement, for example, returned payment fees, statement copy fees;
• collection charges; and
•
charges, such as Transactions, that have not yet appeared on your
monthly statement.
OTHER IMPORTANT INFORMATION
About Supplementary Card Members
At your request, we may issue Cards to Supplementary Card Members.
They do not have accounts with us but they can use your Account subject
to the terms of this Agreement. We may limit the number of Supplementary
Card Members allowed on your Account.
You are responsible for all use of your Account by Supplementary Card
Members and anyone they allow to use your Account.
You are responsible for ensuring that Supplementary Card Members comply
with this Agreement, particularly as it deals with using or dealing with a Card
or authorising Transactions.
If you want to cancel a Supplementary Card Member’s right to use your
Account (and cancel their Card) you can tell us to do so using the contact
details on our website (www. americanexpress.com/eurodollar) or by
calling the number on the back of your Card and the Supplementary Card
Member’s ability to make Transactions will immediately end.
Converting Transactions made in a foreign currency
If you or a Supplementary Card Member makes a Transaction in a currency
other than the currency of your Card, it will be converted into the currency
of your Card on the date it is processed (which may be different to the
date of the Transaction). If you hold a Euro Card and the foreign currency
Transaction is not in US Dollars, it will first be converted into US Dollars and
then into Euros, as applicable. However, only one Foreign Exchange Fee will
be payable.
Unless a particular rate is required by law, conversion rates will be used which
are based on interbank rates selected from customary industry sources on
the business day prior to the processing date (called the ‘American Express
Exchange Rate’). This rate may differ from rates that are in effect on the
date of your Transaction. Fluctuations can be significant.
If Transaction amounts are converted by third parties prior to being
submitted to us, any conversions made by those third parties will be at rates
and may include a commission selected by them.
The American Express Exchange Rate is set daily. For Card Members who have
enrolled for online Account services at www.americanexpress.com/eurodollar,
the rate can be viewed using the foreign transaction calculator accessed
through your online Account. Alternatively, the rate can be found by calling us
on +44 (0) 1273 868 900 or the number shown on the back of your Card.
Ending your Agreement
This Agreement is open ended and has no fixed duration. It will continue
until you or we close the Account in accordance with this Agreement.
You may end this Agreement at any time by calling us or writing to us with
30 days’ notice and by cutting all your Cards in half and returning the parts
to us. We may end this Agreement immediately if you are in default (see
‘About Default’).
We may also end this Agreement and cancel your (and/or a Supplementary
Card Member’s) right to use the Card at any time.
The Agreement will only come to an end once you have paid off all amounts
you owe us. Until this time, all of the terms of the Agreement will continue to
apply (including our right to change the terms of the Agreement), but you
will have no rights under it to use the Account to make Transactions and you
will not be entitled to any benefits that are included with it.
When either of us ends the Agreement you must:
• on demand pay off all amounts owing on your Account, including those
not yet billed;
• destroy all Cards and stop using your Account; and
• inform merchants not to seek to take any further Transactions from
your Account.
Any annual fee paid in advance in respect of the remaining part of the year
in which your Account is closed will be returned to you pro-rata taking into
consideration the length of time until the start of your next membership year.
Cancelling or suspending your Account
We may:
•
immediately cancel or suspend your Account (i.e. permanently or
temporarily stop you and/or a Supplementary Card Member from using
a Card or the Account to make any Transactions and prevent you from
accessing any services offered under this Agreement);
• cancel or suspend any feature on your Account; or
• withdraw or not reissue any Card.
If we do any of these, you must still pay us for all Transactions under the
terms of this Agreement. We may also notify merchants that your Account
has been cancelled or suspended. We may do any of these things for security
reasons, in the event you default, if we suspect unauthorised, improper and/
or fraudulent use or because there is a significantly increased risk that you
will not be able to repay and on time (for example, if you die or are made
bankrupt or any guarantee support given by a Guarantor is withdrawn). We
will normally notify you beforehand or immediately afterwards and may
provide you with the reasons.
If your Account is managed by your Bank, we may still cancel or suspend it
for the reasons set out above even if your Bank informs us that we do not
need to do so. In particular, we may still contact you directly to query any
unusual or suspected fraudulent Transactions even if your Bank manages
your Account.
We may list cancelled Card Account numbers in our “Cancellation Bulletin”,
or otherwise inform Merchants of the cancellation. If we cancel the Card or
it expires, you must destroy the Card or upon request cut it in half and return
it to us. If your Account is cancelled or suspended, you must not use your
Cards and, if cancelled, must destroy them.
We may agree to reinstate your Account after we have stopped you from using
it if the reasons we restricted your Account in the first place are no longer
present. You can tell us this is the case and request reinstatement by calling us
on the number shown on our website (www.americanexpress.com/eurodollar)
or on the back of your Card. If we do this, we may:
• reinstate any Cards issued on your Account; and
• charge you any applicable Card Membership fees.
Default & Late Payment Charges
Payment is due immediately on receipt of your monthly statement. You
are in default and late payment fees are payable if you do not pay the full
outstanding balance shown on your statement within 30 days of your
statement date and again if you have not paid within 60 days of your
statement date. If your Account is in default we may end this Agreement
immediately. You agree to pay us all our legal costs (on a full indemnity
basis) which we incur in recovering or attempting to recover any amount
which is overdue and unpaid under this Agreement whether before or
after judgment.
Sending you statements, notices and other communications
We will provide you with or make available to you statements relating to
your Account at least once a month if there has been any Account activity
and otherwise once every 12 months. This may include sending statements
to your Bank if you have instructed us to do so. In addition to payment
information, each statement will show all Transactions made using Cards
in the statement period, the outstanding balance, the payment due, the
Payment Due Date and any American Express Exchange Rate used in the
conversion of a foreign currency Transaction and the Foreign Transaction Fee.
Statements might also contain important information about the Card
or associated services and benefits (for example, preferred seating or
promotional offers available to you as an American Express Card Member). If
you are registered for our online account centre, this information might also
be displayed on web pages associated with your online services. You must
always check each statement for accuracy and contact us immediately if
you need more information about a Transaction on any statement or if you
think that any Transactions were not authorised by you. You must still do this
even if you have asked us to send statements to your Bank.
We reserve the right to make some Account data available to you on request
once a month. If we do, we will notify you in your statement.
If you enrol in online statements or you agree in another way to receive
electronic notices from us, you agree that we will send you statements and
other notices to the last email address you provided to us, by posting them
to our secure website address or by making them available to you in any
other lawfully permitted manner.
If you have not enrolled for online statements (and sometimes even if you
have) we will send you statements and notices by post addressed to you at
the latest billing address on our records.
We may stop sending you paper statements, so make sure you regularly
check this information and any mail we send to you electronically in the
same way you would written mail.
We may send you alerts, important messages and other communications about
your Account by email, by SMS or by posting them securely on our website as
explained in further details in the ‘your personal information’ section.
‘Notices’ referred to above includes all notices or information we are
required or choose to send you, including about changes to the Agreement.
We may send you notices on or together with your statements or via email.
Changing your contact details
You must notify us immediately in writing or by calling us on the number
shown on our website (www.americanexpress.com/eurodollar) or at the
back of your Card if you change your name, telephone number, your main
residential address and/or country of residence or the mailing address or
email address to which we send statements or notices. If we have been
unable to deliver any statements or other communications or these have
been returned, we may stop attempting to communicate with you until
we receive accurate contact information. We are not responsible for any
failure to receive any communication (including a statement) if we send it
to the address or if we do not send the communication because previous
communications have been undeliverable.
If you have more than one Account, you need to notify us separately for each
Account. We may update your contact details if we receive information that
they have changed or are incorrect.
Card Benefits, additional services and other products
We may make additional services or discretionary benefits associated with
your Account available to you and we will communicate with you in relation
to these services and benefits. Examples of Card Benefits may include
discretionary insurance benefits, assistance services, rewards programs,
free Supplementary Cards and merchant offers. These may be provided
under separate contractual agreements and we may change these services
or benefits (see ‘Changing the Agreement’). We may receive compensation
from additional service providers and our compensation may vary by
provider and product. All Card Benefits and other services will be provided
by our sister company American Express Services Europe Limited (AESEL)
and, for this purpose, American Express International Inc, (AEII) will provide
Card Member information to AESEL.
We will provide details of these additional services and benefits when you
apply for your Card and in other documentation we send to you, such as in
welcome packs and communications about your benefits.
We or our affiliate group companies may also tell you about other insurance and
noninsurance products or services that we think may be of interest to you, but
are separate to your Account, in accordance with your marketing preferences.
We or our group companies may act on behalf of a provider of any of
these products. The products are not sold by us on our behalf and we
will not be acting as an agent for you (although they may be sold by our
group companies). These are not compulsory products. We or our group
companies may receive commission for selling any of these services,
benefits or products to you. We or our group companies may also get
additional commission when Amex Assurance Company or another group
company is the insurer or reinsurer. Commission may influence what
products and providers we or our group companies tell you about.
If products or services carry a separate fee, this may be charged to
your Account.
Services and benefits that are provided by third parties are subject to the
Terms and Conditions set by the third party and any dispute must be settled
directly with the third party unless you have a legal claim against us.
Contactless payments
Cards issued on your Account may be equipped to enable
contactless payments.
Contactless payments enable you to make Transactions simply by holding
your Card against a Card reader without having the Card swiped or
imprinted. We may deactivate contactless payments at any time.
Assigning the Agreement
We may sell, transfer or assign this Agreement and your Account. We may
do so at any time without notifying you, unless we are required to notify
you by law. You may not sell, assign or transfer your Account or any of your
obligations under this Agreement.
Set off
(1) Disclosure of Personal Information
We may, at any time, as a continuous right, without notice or demand, set
off against any credit on your Account any amount due by you to us on any
other Account (in whatever currency) you have with us, until your liability for
the amount owed is fully satisfied and discharged.
You agree that any information provided by you in the application form, at
our request or otherwise collected during the operation of your Account
(“Personal Information”) may be disclosed to:
(i) companies within the worldwide American Express group of companies
(“Amex Group companies”); (ii) third parties who process transactions
submitted by merchants on the American Express network where you use the
Card worldwide; (iii) processors and suppliers we or Amex Group companies
may engage; (iv) the providers of services and benefits associated with your
Account; (v) consumer credit bureaus, collection agencies and lawyers;
(vi) parties who accept the Card in payment for goods and/or services
purchased by you; (vii) parties who distribute the Card; (viii) any other
co-branded partner of Amex set out in the Terms and Conditions governing
use of your Account; (ix) banks, financial institutions, government agencies,
statutory boards or authorities in Singapore or elsewhere; (x) anyone
to whom we may transfer contractual rights; (xi) where applicable, your
guarantor (who is not your Bank), to provide updates on the guarantee
amount we require to support your preferred spending limit or in the
event of your default on the terms of your Account and the cancellation or
suspension of your Account; and (xii) any other party approved by you or to
whom we consider it in our interests to make such disclosure.
Complaints about us
If you have a complaint about your Account or the service you have
received, please contact us by writing to us at our address which is
currently American Express International Currency Cards, sent care
of:ICC Executive Office, Department 333, 1 John Street, Brighton,
BN88 1NH, United Kingdom (or the address shown on our website at
www.americanexpress.com/eurodollar) or by calling us on
+44 (0) 1273 868900 (or the number on the back of your Card).
If you are unable to resolve your complaint with us and have received a
final response from us confirming this and you are not a business
customer, you have a right to refer it to the Financial Industry Disputes
Resolution Centre Ltd (FIDReC) 112 Robinson Road #08-01, Singapore
068902.
We are authorised and regulated to provide payment services by
the Monetary Authority of Singapore.
Claims against merchants
If you dispute a Transaction with a merchant, we may credit the Account for all
or part of the disputed Transaction.If we do so, whether we were legally required
to make the refund or not, you and any Supplementary Card Members agree
that you are automatically deemed to assign and transfer to us all rights and
claims (excluding tort claims, such as negligence) against the merchant.
You agree that you will not pursue any claim against the merchant for the
credited amount, and you must cooperate with us if we decide to do so.
We do not waive our rights
We may choose to delay enforcing or to not exercise rights under this
Agreement. If we do this, we do not waive our rights to exercise or enforce
them on any other occasion.
Rights of Third Parties
Except where provided for expressly in this Agreement, a person who is not a
party to this Agreement shall not enforce any of these Terms and Conditions
under the Contracts (Rights of Third Parties) Act 2001.
Language and Governing law
This Agreement and all communications between us concerning this
Agreement shall be in English.
This Agreement and dealings between us before you enter into the
Agreement are governed by the laws of Singapore and the courts of
Singapore shall have non-exclusive jurisdiction over us and you.
Taxes, duties and exchange control
You must pay any government tax, duty or other amount in any currency as
imposed by law (which may be different from the currency of your Account)
in any country in respect of the Card, any Transaction on your Account or
any use of the Account by you or any Supplementary Card Member. We may
(if required by law) pay such tax, duty or other amount on your behalf and
debit the respective amount from your Account.
You agree to pay GST, VAT or any tax of a similar nature, if applicable, on any
amount we charge you in respect of the Card or your use of it.
Limitations on our liability
If we break this Agreement, we will not be liable to you for losses and costs
caused by abnormal or unforeseeable events, that we cannot reasonably
control and which would have been unavoidable despite all reasonable
efforts to prevent the event happening.
PRIVACY STATEMENT
What is this document?
This privacy statement describes how American Express collects, uses and
shares information about you. If you interact with us or with American Express
Services Europe Limited online or by any electronic means, there is a separate
Online Privacy Statement available at www.americanexpress.com/eurodollar
that describes how we collect and use information about you in that context,
including where online information is combined with personal information
which is collected as described in this privacy statement.
We may monitor and/or record your telephone calls to us, or ours to you, either
ourselves or by reputable organisations selected by us, to ensure consistent
servicing levels (including staff training) and account operation, to assist,
where appropriate, in dispute resolution and to assist us in ensuring we comply
with our legal obligations. We may change any provision of this statement at
any time. We may inform you in advance of any such change in accordance
with the “Changing the Agreement” section of the Card Agreement.
(2) Use of Information
We may use your Personal Information, including aggregated or combined
with other information for any of the following purposes:
(i) delivering our products and services to you, including the management
and operation of your Account; (ii) improving our products and services and
to conduct research and analysis; (iii) advertising and marketing our products
and services, and those of our third party business partners; (iv) managing risks
relating to our business, including credit risk, fraud risk and operational risk.
Your data may also be used for other purposes for which you give your
specific permission, or when required by law, or where permitted under the
terms of the Personal Data Protection Act 2012.
(3) Third Party Consents
Where you provide us with information relating to a third party (including
supplementary Card Members and third party nominees, where applicable),
or where you purchase goods and/or services on behalf of a third party, you
confirm that you have informed and obtained consent, if necessary, of that
third party to the processing of his or her information by American Express
and third parties. In respect of supplementary Card Members, this may
include the use of his or her details for marketing purposes or disclosure to
the consumer credit bureau and for fraud prevention purposes.
(4) Marketing
We may use your Personal Information to identify goods and services in which
you may be interested; and market offers to you (by mail, e-mail, via the internet
or using other electronic means) in relation to such goods and services.
If you wish to opt-out of receiving marketing from us , you may opt out of
such marketing offers in this application form or go to americanexpress.
com.sg to update your privacy preferences at any time. You agree that your
consent will remain in place until you withdraw it or until 12 months after you
cease being an American Express Card Member.
We will also, from time to time, contact you to ensure that the information
we hold about your marketing preferences is up to date.
(5) Consumer Credit Bureau
We will exchange your Personal Information with consumer credit bureaus
and carry out credit checks and other assessments. We may inform the
bureaus of the current balance on your Account and we may tell them if you
do not make payments when due. They will record this information and may
share this with other organisations in accordance with their legal powers
and obligations.
(6) International Transfer of Data
Personal Information may be processed, accessed or disclosed in countries
outside Singapore when you travel or make foreign purchases and for
the purpose of administering your Account and for providing your Card
benefits (for example, your Personal Information may be shared with
American Express Services Europe Limited for the purpose of providing
your Card benefits). In such cases, we will take appropriate steps to
ensure the same level of protection for your information in other countries
outside Singapore.
(7) Access and Correction
You are entitled at any time to request access to information held by us
about you or your Account and to update and correct such information.
You agree that Amex may impose a modest charge to cover the costs of
complying with such requests. Please make such requests in writing
to the Data Privacy Officer, American Express International, Inc.
(UEN S68FC1878J), 10 Marina Boulevard #15-00, Marina Bay Financial
Centre Tower 2, Singapore 018983.
American Express International Inc. (AEII)(UEN S68FC1878J), 10 Marina Boulevard #15-00, Marina Bay Financial Centre Tower 2, Singapore
018983. Incorporated with limited liability in the state of Delaware, U.S.A. ® Registered Trademark of American Express Company.
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