frequently
asked
questions
2
contents
3
desk-based tutor faqs
Who are the Desk-Based Tutors?
Who is my Desk-Based Tutor?
How Will My DBT Support Me?
What Will my DBT Expect From Me?
What should I expect from my Desk-Based Tutor?
4
assessment marking timeframes
5
who should i contact?
6
practical course faqs
How do I book my course?
What should I wear to my course?
What should I take to the course?
7
Lifetime Learner Welfare Information
8
Who Will My Practical Tutor Be?
When are the next course dates?
When will my practical assessment be?
Who will my assessor be?
What do I need to take to the practical assessment?
9
venue information
For more information call
0333 0143 669
lifetimetraining.co.uk/fitness-active-leisure
desk-based tutors faqs
Who are the Desk-Based
Tutors?
3
How Will My DBT Support Me?
The Desk-Based Tutor (DBT) Team is made up of
expert Fitness Professionals, fully qualified to support
and assess you throughout your qualification timeframe
with Lifetime.
Your Desk-Based Tutor will help you progress through
your qualification in a timely fashion, as your main point of
contact for technical questions, marking of your work and
booking your courses.
Your Desk-Based Tutor will be assigned to you when
you have completed the first steps of your qualification
and they will be there for you throughout your
qualification timeframe.
Your DBT will pre-arrange calls with you to take place
every 6 weeks. These sessions are not essential for you to
complete your qualification and if you do not require this
support then please discuss this with your Desk-Based
Tutor on the initial contact. This support call can be
used for supportive and developmental feedback whilst
progressing you though your qualification. This 6 week
cycle will allow enough time in between for you to complete
and submit work.
Please Note: You do not need to wait for your DeskBased Tutor to start. All the information on where
to begin and the steps needed to complete your
qualification can be found at
www.lifetimetraining.co.uk/welcome
We recommend that you keep in regular contact with your
DBT to update them on your progression throughout each
stage of your learner journey. If you require any additional
support throughout your journey please refer to ‘Who do I
contact?’ within the FAQ’s.
To find out how long your qualification should take
please click on your qualification below:
If you miss your scheduled call or simply require some
additional support, then please visit MyLifetime where you
can access a variety of learner resources and submit any
questions you may have to a designated knowledge expert.
Who is my Desk-Based Tutor?
Qualification
Length of qualification
Fitness Instructor
4 months
Exercise to Music
4 months
PT Diploma (L3 only)
8 months
Online PT Diploma
(L3 only)
8 months
PT Diploma (L2&3)
12 months
Online PT Diploma
(L2&3)
12 months
Advanced PT
Diploma (L2&3)
Advanced PT Diploma
(L2&3)
What Will my DBT Expect From Me?
• If you have taken out an Advanced Learner Loan, then
you will need to supply your Desk-Based Tutor with
a copy of the Loan Approval Letter sent to you by
Student Loans Company
• Full disclosure of all learning needs
• Staying motivated and receptive to your DBT’s
feedback and guidance
• To treat your Desk-Based Tutor in a respectful manner.
Failure to do so, can result in the removal of the DeskBased Tutor from your support network
• To work to time frames that have been agreed
between you and your Desk-Based Tutor
• To complete your qualification timely where possible
What should I expect from my
Desk-Based Tutor?
• Regular support contact
• Marking in a timely fashion
• Motivation and support
For more information call
0333 0143 669
lifetimetraining.co.uk/fitness-active-leisure
4
desk-based tutors faQS
Assessment Marking Timeframes
Module
Marking Timeframe
Anatomy and Physiology Assessment Workbook (any level)
4 weeks
Anatomy and Physiology Assessment Workbook Amendments (any level)
7 working days
Anatomy & Physiology Level 2 & 3 Knowledge Review
4 weeks
Anatomy & Physiology Level 2 & 3 Knowledge Review Amendments
7 working days
Core Unit Assessment Workbooks
4 weeks
Core Unit Worksheets Amendments
7 working days
Additional Workbooks
4 weeks
Additional Workbook Amendments
7 working days
Fitness Instructor Practical Paperwork
4 weeks
Personal Trainer Practical Paperwork
4 weeks
Personal Trainer Case Study
8 weeks
Personal Trainer Case Study Amendments
14 working days
Nutrition Assessment Workbook and Case Study
8 weeks
Nutrition Assessment Workbook and Case Study Amendments
14 working days
Business Planning Case Study
8 weeks
Business Planning Case Study Amendments
14 working days
Ante Post Natal Assessment Workbook
4 weeks
Ante Post Natal Assessment workbook Amendments
14 working days
Older Adults Assessment Workbook
4 weeks
Older Adults Assessment Workbook Amendments
14 working days
Exercise Referral Workbooks including Case Study
8 weeks
Exercise Referral Workbook Amendments including Case Study
14 working days
Certification timeframe - 6-8 Weeks*
*Subject to our Internal Quality Assurance processes
For more information call
0333 0143 669
lifetimetraining.co.uk/fitness-active-leisure
5
desk-based tutors faQS
who should i contact?
This easy guide should help you decide who to contact to get the most accurate response.
During your journey with Lifetime Training, there will be times where you will need to contact us for support. This
easy guide will help direct you to ensure you get the answer you need in the most efficient way possible.
Questions regarding:
First line of support:
Alternative support
available:
Venue details
MyLifetime FAQ Topic
Learner Services
What to do next?
MyLifetime – Learner Journey
Desk-Based Tutor
Marking timeframes
MyLifetime FAQ Topic
Desk-Based Tutor
Assessment workbook results
Desk-Based Tutor
Learner Services
Booking or amending your course
Desk-Based Tutor
Learner Services
Pre-course: Desk-Based Tutor
Practical attendance course
Post course: Classroom Tutor
MyLifetime
Practical assessments
Classroom Tutor
Desk-Based Tutor
Delivery of resources
Learner Services
Desk-Based Tutor
MyLifetime queries
Desk-Based Tutor
Learner Services
Les Mills, TRX or Boxercise queries
Learner Services
Desk-Based Tutor
Cannot reach my Desk-Based Tutor?
Learner Services
MyLifetime
Useful contact details
Learner Services:
[email protected]
0117 314 2804
MyLifetime Homepage:
https://mylifetime.fusion-universal.com/
MyLifetime is a great first line of support and raising your queries here have a greater chance of being answered in
the most time efficient manner.
For more information call
0333 0143 669
lifetimetraining.co.uk/fitness-active-leisure
Practical Course faqs
6
How do I book my course?
Please contact your DeskBased Tutor to book or amend
your course booking.
If you cannot reach your
Desk-Based Tutor, Learner
Services can also support you
with this.
*Please note that amendments
to course bookings within
14 days of the start date may
result in additional fees
0117 314 2804
Attend your practical
attendance course.
*Practical Assessment
information and dates will
be giving to you during your
course
What should I wear to my course?
Please bring a change of clothes to all courses. You need to have gym kit available on each day of the course.
What should I take to the course?
Please ensure you bring plenty of food and drink for the
course dates. Each day will run from 9am to roughly 5pm
for each of the course dates.
You should also take along resources in whatever format
works for you – either printed or by using a tablet/smart
phone. The resources you will need can be found in the
relevant ‘Course Community’ on MyLifetime.
Please try to have access to these resources whilst
attending the 4 day practical course:
Level 2 Fitness Instructor course
• Planning and Instructing Gym Sessions resources
which can be found in the ‘Planning and Instructing
Gym Sessions’ topic within the Fitness Instructor
Community on MyLifetime
• Planning and Instructing Gym Sessions Practical
Assessment Pack which can be found in the
‘Assessment Documents’ topic within the Fitness
Instructor Community
• Useful information can also be found in the ‘Course
Information’ topic
Level 2 Exercise To Music course
• Planning and Instructing Exercise to Music
resources which can be found in the ‘Planning and
Instructing Exercise To Music’ topic within the
Exercise To Music Community on MyLifetime
• Planning and Instructing Exercise To Music Practical
Assessment Pack which can be found in the
‘Assessment Documents’ topic within the Exercise
To Music Community
• Useful information can also be found in the ‘Course
Information’ topic
Level 3 Personal Trainer course
• Programming and Delivering PT Sessions resources
which can be found in the ‘Programming and
Delivering PT Sessions’ topic within the Personal
Trainer Community on MyLifetime
• Programming and Delivering PT Sessions Practical
Assessment Pack which can be found in the
‘Assessment Documents’ topic within the Fitness
Instructor Community
• Useful information can also be found in the ‘Course
Information’ topic
For more information call
0333 0143 669
lifetimetraining.co.uk/fitness-active-leisure
7
practical course faQS
Lifetime Learner Welfare Information:
Lifetime Training has launched a Learner Helpline
which is a powerful tool that helps learners through the
provision of telephone counselling, advice and referral on
a wide variety of work and personal issues. This service is
provided by an independent external company, Wellbeing
Solutions Management (WSM). Any Lifetime learner can
contact the helpline, 24-hours a day. The friendly team will
ask where you live, and the name of the training course
you are taking. You will need to provide them with a
telephone number (preferably a mobile) and a convenient
time for one of the counsellors, lawyers or advisors to call
you back.
Call: 0300 666 7247
Visit: www.lifetime-learner.online
Password: lifetime
Reach Lifetime's Welfare team:
[email protected]
For additional Information, Advice and Guidance please
visit the My Lifetime community on mylifetime at:
https://mylifetime.fusion-universal.com/
communities/6963
Alternatively learners can book an appointment online.
It comprises of a single support session of telephone
counselling or advice on all personal, domestic,
debt or employment-related issues, this may include
advice,information and sign-posting to specialist sources
of assistance.
For more information call
0333 0143 669
lifetimetraining.co.uk/fitness-active-leisure
8
practical course faQS
Who Will My Practical
Tutor Be?
Who will my assessor be?
Your tutor will be assigned to the course based on their
qualifications and experience. All our tutors are highly
qualified within the areas of their delivery.
When are the next
course dates?
Your assessor will be assigned to your assessment based
on their qualifications and experience. All our assessors
are highly qualified within the areas of their assessing.
What do I need to take to the
practical assessment?
For course dates please contact Learner Services on
0117 314 2804 or your Desk-Based Tutor. Alternatively
please post your query on MyLifetime stating when and
where you would like to book or visit our website on
www.lifetimetraining.co.uk
This will be communicated to you on your attendance
course, however please remember to bring your Practical
Assessment Pack (this can be found in the relevant Course
Community within the ‘Assessment Documents’ topic)
completed and ready for assessment along with a client
(Fitness Instructor and Personal Training Assessments) or
2 clients for Exercise To Music.
When will my practical
assessment be?
Your client for these assessments can be friends, family
members or fellow students. Please remember that one
client is required for any Fitness Instructor or Personal
Training assessment whereas 2 are needed for
Exercise to Music.
Practical Assessments follow the 4 day practical courses.
Your date and time for these will be assigned to you whilst
you are on the attendance days by your Practical Tutor.
The assessment dates are usually 2-3 weeks post course
so please plan for this. For more specific dates please
contact Learner Services on 0117 314 2804.
For more information call
0333 0143 669
lifetimetraining.co.uk/fitness-active-leisure
9
venue information
Venue
Address
Postcode
Car parking
Available facilities
Changing
Rooms
Lockers
Where to go Local
on arrival
Amenities
Bristol
Nuffield Health and Fitness, Pavilions, 88 Princess Road, Clifton, Bristol
BS8 1QS
No
Yes
Yes
Reception
Yes
Birmingham
The Cube Mailbox District, Birmingham
B1 1RN
No
Yes
Yes
Reception
Yes
Cambridge
David Lloyd, 21-25 Coldhams Business Park, Norman Way, Cambridge
CB1 3LH
Yes
Yes
Yes
Reception
No
Edinburgh
David Lloyd, New Haven Club, Newhaven Place, New Haven, Edinburgh
EH6 4LX
Yes
Yes
Yes
Reception
Yes
Leeds
De Vere Hotel, Village Leeds South, Capitol Boulevard West, Tingley,
Leeds
LS27 0TS
Yes
Yes
Yes
Reception
Yes
London
Battersea Fitness & Wellbeing Centre, Sheepcote Lane, Battersea
SW11 5BT
No
Yes
Yes
Reception
Yes
London
Jubilee Halls, Covent Garden, London
WC2E 8BE
No
Yes
Yes
Reception
Yes
London
Regents Place, 50 Triton Place, Euston Road, London
NW1 3HF
No
None
None
Reception
Yes
London
Southbank,124-130 Wandsworth Road, London
SW8 2LD
Weekends
only
Yes
Yes
Reception
Yes
Manchester
Fit4less Cheadle Hulme, Unit 4E, Stanley Green Trading Estate, Cheadle
Cheshire
SK8 6RX
Yes
Yes
Yes
Reception
No
Newcastle
Gateshead Leisure Centre, Alexandra Rd, Gateshead,
Tyne and Wear
NE8 4JA
Yes
Yes
Yes
Reception
Yes
Nottingham
Village Hotel Club Nottingham, Brailsford Way, Chilwell, Nottingham
NG9 6DL
Yes
Yes
Yes
Reception
Yes
Reading
Loddon Valley Leisure Centre, Rushey Way, Lower Earley, Reading,
Berkshire
RG6 4GD
Yes
Yes
Yes
Reception
Yes
Southampton
Chamberlayne Leisure Centre, 150 Weston Lane, Southampton
SO19 9SJ
Yes
Yes
Yes
Reception
Yes
For more information call
0333 0143 669
lifetimetraining.co.uk/fitness-active-leisure