Student Services Coordinator
Salary Range: £23,000 - £28,000 per annum
Fixed Term Contract – 14 Months
Navitas is a diversified global education provider that offers an extensive range of educational services for
students and professionals including university programs and language training.
Cambridge Ruskin International College (CRIC) at Anglia Ruskin University is currently recruiting a Student Services
Coordinator. The position of Student Services Coordinator is line managed by the Director of Academic and Student
Services or nominee and requires skills in the coordination of students through their lifecycle at the College: fees
(tuition and accommodation); arrival, orientation and enrolment; accommodation service; academic services,
records management (database and student records management); welfare support (student in jeopardy
programme); visa monitoring and renewal services; interpersonal communication.
Essential:

University level qualifications or at least four (4) years’ experience in a relevant industry and/or have
equivalent qualifications and/or professional experience

Demonstrated coordination skills, either in a customer services and/or education environment

Understanding of service and support management, either in a customer services and/or education
environment

Demonstrable and high level process and people management skills

Demonstrable organisational and planning skills with the ability to multi-task and prioritise to ensure
successful completion of all responsibilities and tasks

To be able to work effectively in a fast paced and demanding environment,

Highly developed interpersonal skills

Excellent numeracy, oral and written communication skills

Ability to work both independently and collaboratively and to lead by example

Demonstrated commitment to quality assurance Sound knowledge of equal opportunity, equity and
workplace health and safety principles and ability to implement them at an operational level

Ability and understanding of the need to work closely with marketing and recruitment imperatives and
tactics and thus make a significant contribution to sustainable business growth
For further information about this role, please read the attached information sheet.
Applicants must be able to demonstrate that they are eligible to work in the UK on an ongoing basis. CRIC is a
safeguarding employer and the successful applicant will be required to undergo an enhanced DBS check.
What we offer
The Navitas Group offers outstanding long-term career opportunities within the UK and abroad, and is a values
driven and an equal opportunity employer. CRIC reserve the right to fill the position by invitation.
Enquiries and applications, including both a covering letter and curriculum vitae should be sent to:
Paul Lockhart-Thomas – Director of Academic and Support Services – [email protected]
Applications close on Monday 15th February 2016 at 17:00hrs.
We regret that due to the volume of applications, only successful applicants will be contacted.
Information Sheet
Student Services Coordinator
Position Summary
POSITION TITLE:
POSITION STATUS:
SALARY RANGE:
RESPONSIBLE TO:
ANNUAL LEAVE:
Division:
Student Services Coordinator
Fixed-Term Contract - 14 months
£23,000 - £28,000 per annum
Director of Academic and Student Services or nominee
36 days inclusive of eight (8) Bank Holidays
University Programmes Division
Reports to: Director of Academic and Student Services or nominee
About Navitas
Navitas Limited is an Australian owned public listed company. Navitas is an industry leader in providing
managed campus services, pre-university and university pathway programmes for domestic (Australia
only) and international students, as well as High School Year 10-12, English for leisure; migrant English
and academic preparatory programmes, Foundation, Degree, Pre-Masters and Masters programmes in a
wide range of disciplines. Navitas Limited is made up of three operating divisions:
1.
2.
3.
University Programmes Division
SAE
Professional and English Programmes
Navitas conducts a wide range of activities in Asia, North America, Africa, Australia, Continental Europe
and the United Kingdom.
Navitas Colleges are modern and dynamic educational institutions committed to providing quality
educational programmes and excellent student support in an environment that encourages students to
achieve the best possible results in their studies. The UK Colleges offer a range of Degree Programme
Elements from undergraduate Level 0 (Foundation) to Level 1, 1st Year university studies and
postgraduate Masters Preliminary programmes in a wide range of degree pathways. The Colleges are all
based on the campus of their Partner University and as such are Associate or Affiliate Colleges of their
Partner University. Navitas students benefit from the range of facilities open to all University students.
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Navitas UK Infosheet: Manager of Student Services
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Currently there are ten (10) Navitas Colleges in the United Kingdom:
1. Hertfordshire International College (HIC) is located on the University of Hertfordshire’s College
Lane Campus in Hatfield
2. London Brunel International College (LBIC) is located on the Uxbridge campus of Brunel
University London
3. Cambridge Ruskin International College (CRIC) is located on Anglia Ruskin University’s Cambridge
campus
4. The International College Wales Swansea, (ICWS) is located on Swansea University’s Singleton
Park campus
5. The International College Portsmouth (ICP) is located on the University of Portsmouth’s campus
in central Portsmouth
6. The Plymouth University International College (PUIC) is located on Plymouth University’s campus
in central Plymouth
7. The International College Robert Gordon University (ICRGU) is located on Robert Gordon
University’s Garthdee campus in Aberdeen
8. The Edinburgh International College (EIC) is located near Edinburgh Napier University’s
Merchiston campus in central Edinburgh
9. The Birmingham City University International College (BCUIC) is located on Birmingham City
University’s Bournville campus
10. University of Northampton International College (UNIC) is located on University of
Northampton’s campus.
Purpose of Position
The position of Student Services Coordinator is line managed by the Director of Academic and Student
Services or nominee and requires skills in the coordination of students through their lifecycle at the
College: fees (tuition and accommodation); arrival, orientation and enrolment; accommodation service;
academic services, records management (database and student records management); welfare support
(student in jeopardy programme); visa monitoring and renewal services; interpersonal communication.
The Student Services Coordinator will be required to participate in the development of and coordinating
the implementation of the services and support plan and the coordination of the academic and student
support operations. The Student Services Coordinator is expected to work effectively within a crossfunctional team environment inclusive of Marketing and Admissions.
Key Relationships

Partner University

Student Services
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Navitas UK Infosheet: Manager of Student Services
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Skills and Experience Required
The Student Services Coordinator and should be passionate about delivering excellent customer service;
the highest levels of student services are critical in spearheading the retention drive in the College. The
Student Services Coordinator must be able to demonstrate high level interpersonal skills and should have
excellent and demonstrable coordination and team experience, preferably in education services
provision. They should also demonstrate an effective working knowledge of university pathway
programmes and possess relevant tertiary qualifications or at least four (4) years’ experience in a related
and relevant industry.
Essential













University level qualifications or at least four (4) years’ experience in a relevant industry and/or have
equivalent qualifications and/or professional experience
Demonstrated coordination skills, either in a customer services and/or education environment
Understanding of service and support management, either in a customer services and/or education
environment
Demonstrable and high level process and people management skills
Demonstrable organisational and planning skills with the ability to multi-task and prioritise to ensure
successful completion of all responsibilities and tasks
To be able to work effectively in a fast paced and demanding environment,
Highly developed interpersonal skills
Excellent numeracy, oral and written communication skills
Ability to work both independently and collaboratively and to lead by example
Demonstrated commitment to quality assurance Sound knowledge of equal opportunity, equity and
workplace health and safety principles and ability to implement them at an operational level
Ability and understanding of the need to work closely with marketing and recruitment imperatives
and tactics and thus make a significant contribution to sustainable business growth
Innovative thinking and proactive work habits with a demonstrated eye for detail
IT literacy particularly Microsoft Office environment
Desirable




Experience in managing Higher Education student service provision
Experience in a multicultural environment
Experience in providing accommodation services
Experience in handing customers financial accounts
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Navitas UK Infosheet: Manager of Student Services
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