University of
Greenwich
Director of Student and
Academic Services
Contents
Welcome from Anne Poulson,
Chief Operating Officer 3
Great things about the University of Greenwich
About the University of Greenwich
5
What our academic staff say
What our students say
Our rich past
Our mission
5
5
6
6
6
University of Greenwich student facts
Our campuses
Greenwich Campus
Medway Campus
7
7
Person Specification
8
8
Outline Terms and Conditions
6
7
The Opportunity - Director of Student
and Academic Services Role Description
7
Avery Hill Campus
How to apply
4
5
Our values
Our vision
8
9
9
2
Welcome from
The Chief Operating Officer
Thank you very much for expressing an interest in the University of Greenwich. This is an exciting and rewarding place to work
and a university which is very much on the up. We are fortunate to have some major assets in our excellent locations, state ofthe-art campuses and facilities, strong finances, attractive portfolio of academic programmes and talented staff.
The University of Greenwich has a growing reputation. One of the largest universities in the capital by student numbers, we are
widely recognised for the quality of our learning and teaching, and the experiences our students enjoy. Our research is regularly
acknowledged as among the best in the world. Building on these firm foundations, we have developed an ambitious plan for
the future centred on academic excellence in all that we do. Our goal is to raise our profile significantly both nationally and
internationally by enhancing our already very good research and enterprise, and learning and teaching and the best student
experience.
Working closely with me and my senior team, the Director of Student and Academic Services is a senior, strategic role focused
on the delivery of an outstanding and coherent infrastructure to support a student experience to match our ambition. If you
are excited by this commitment to excellence and ambition and would like to contribute your expertise, creativity and energy
to this leadership position, I would be delighted to hear from you.
Anne Poulson
Chief Operating Officer
3
Great things about the University of Greenwich
-T
he Greenwich Campus is based on a UNESCO World
Heritage Site, and we are custodian of 16 listed buildings
with special architectural or historic interest
-O
ur award winning £76 million Stockwell Street
development in the centre of Greenwich opened in 2014
- We have received nine awards from Times Higher
Education, recognising Most Innovative Teacher,
Outstanding Engineering Research, Outstanding
International Strategy and Outstanding Contribution to
Innovation and Technology
-P
eople & Planet have rated the university “first class” for
environmental and ethical performance
-N
obel Prize winner Professor Charles Kao, pioneer of fibre
optics, was educated here. Staff include Professor John
Morton, whose research contributed to a Nobel Prize for
the Intergovernmental Panel on Climate Change
-O
fsted has rated the quality of training in primary
education as “outstanding”
-W
e have more than 125 years of experience providing
quality education
-W
e have 38,000 students from more than 140 countries
studying for university awards.
-W
e have won four Queen’s Anniversary Prizes for Higher
and Further Education
-T
he university has two Guardian University Awards for
Research Impact
- In 2016 Jenny Field, Principal Lecturer in the Faculty of
Education & Health, was awarded a prestigious National
Teaching Fellowship, bringing the total among our
academic staff to five
- In the last few years engineering, law and maths have
been top in student satisfaction nationally
4
About the University of Greenwich
Our values
What our academic staff say
Values
Behaviour
Aspiration
Setting and achieving ambitious goals
The university is a wonderful place to work. I enjoy
the stimulation of interacting with intelligent and
motivated people across all areas of the university
who come to work because they believe that what we
do is important. I have opportunities to help students
develop, conduct ground-breaking research and take
my best ideas to market. Academically, the challenge
and reward I receive is motivating; I feel I am well
supported and I feel valued. I am confident about
the university’s future and energised by its growing
reputation.
Striving for excellence
Being proactive
Promoting employee engagement and
well-being
Confidence
Recognising and celebrating success
Speaking up for ourselves
Leading the way
Encouraging open dialogue
Creativity
Being curious and challenging
Being willing to take risks
Imagining the future
What our students say
Fearlessly thinking differently
Professionalism
Putting students and stakeholders first
Being accepted to study at the University of Greenwich
was a dream come true. I studied hard to get into
the university, and, since coming here, I have been
surprised how much more I have been able to achieve.
My eyes have been opened in so many ways, and I
have had a chance to meet some brilliant people
and try lots of new things. My experiences have been
second to none, and I wouldn’t have missed it for
anything. The facilities are excellent and the staff are
top class.
Doing a good job first time
Respecting others and treating
everyone fairly
Acting in the interests of the university
Responsibility
Contributing to our internal and
external communities
Fostering a positive attitude to the
environment
Maintaining an appropriate work-life
balance
Working and studying ethically
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Our rich past
University of Greenwich student facts
The university takes its name from the Royal Borough
of Greenwich in London. Greenwich has a long and rich
history which forms the backdrop and inspiration for
today’s university. Many of the buildings on the Greenwich
Campus were designed at the end of the 17th century by
Sir Christopher Wren, one of Britain’s greatest architects,
and the work overseen by Nicholas Hawksmoor and Sir
John Vanbrugh, both towering figures in their field.
Total
Total Studying in the UK
20,646
Students Studying Wholly Overseas
17,450
Total Students
38,096
UK Based Students 2015 - 2016
Level of study
% of Total
Undergraduate
78%
Postgraduate
22%
Mode of Study
% of Total
Full-Time
72%
Part-time
28%
Age Group
% of Total
Under 21
35%
21 - 24
28%
25 - 29
13%
The core purpose of the University of Greenwich,
“to inspire society through the discovery, application
and dissemination of knowledge”, reflects our rich
history and exciting future as a higher education institution.
30 - 39
13%
Over 39
11%
Gender
% of Total
We aim to achieve this through high-quality research,
enterprise and educational activities. Success is evidenced
by significant cultural, economic, environmental and social
contributions at local, national and international levels.
Male
43%
Female
57%
Domicile Region
% of Total
Our vision
UK
80%
EU
8%
Today, we are a well-respected institution and compare
favourably with our peers in the nation’s capital;
nonetheless, we believe that we can achieve more. We
want to cement our place firmly as a high quality and well
respected mainstream university.
OS
13%
Ethnicity
% of Total
BME
48%
White
51%
Not Given
1%
Our commission of a contemporary building, the £76
million Stockwell Street development, continues this
tradition of innovative architecture within the Maritime
Greenwich World Heritage Site.
Altogether, the university is custodian of 16 listed
buildings, including the grand former Royal Naval Barracks
at Chatham Maritime, now home to the Medway Campus,
and Sir Colonel North’s elegant listed Winter Garden at
Avery Hill.
Our mission
Total
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Our campuses
Greenwich Campus
The university’s largest campus is at the heart of a
UNESCO World Heritage Site and is centred on three
baroque buildings designed by Sir Christopher Wren at
the end of the 17th century. “More breathtaking than the
Versailles of Louis XIV” is how it was described by The
Independent. The university’s Stockwell Street building,
Greenwich houses a purpose-built library and new home
for the Departments of Architecture & Landscape, and
Creative Arts & Digital Professions. All ACH departments
are located on this campus.
Avery Hill Campus
Set in 86 acres of parkland in south-east London, Avery Hill
Campus combines a listed Victorian mansion with modern
teaching, living and sporting facilities. A library is housed in
the mansion’s elegant former ballroom. The student village
offers en-suite, online facilities and is home to over 1,200
students.
Medway Campus
The Medway Campus is a centre for teaching, research
and consultancy, offering hi-tech facilities in science,
engineering, pharmacy and natural resources. Business, IT,
paramedic science and nursing are also taught here, along
with speech and language therapy. The campus, which
dates from 1903, is based in splendid redbrick and ivy-clad
Edwardian listed buildings.
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The Opportunity Director of Student and Academic Services
Role Description
Reports to:
-A
ct as Secretary to the Academic Council, supporting
the Council and its business
Chief Operating Officer
-A
ssume other duties as required by the Chief
Operating Officer
Direct reports:Assistant Director, Student Centre
Assistant Director, Student Services
Assistant Director, Student Registry
Person Specification
Other key contacts:Chief Operating Officer’s team,
Vice Chancellor’s Group, Faculty
Operating Officers, Heads of other
administrative units
Scope:
-A
commitment to the University’s mission and strategic
vision and to achieving and delivering ambitious results
-D
emonstrable experience of being part of a highperforming team and working collaboratively for optimal
achievements
Directorate comprises c130 staff
-E
xtensive experience of senior management of at least
one of the functions encompassed by the role within UK
Higher Education.
Overall Purpose
-T
o provide strategic leadership and management for
the teams and activities within the Directorate and to
develop the optimal operating models
- Able to evidence the delivery of excellent services
-O
utstanding record of achievement in innovation and
student/stakeholder engagement and the ability to
provide thought leadership in order to champion this area
-T
o be a key player in the COO’s senior team and work
with them on the delivery of an outstanding and coherent
infrastructure to support the student experience
-E
vidence of taking proactive and innovative approaches
to deliver strategic goals
-T
o be innovative, ambitious and solutions-focused in
delivering the best possible service delivery
-E
xcellent influencing and negotiating skills enabling you
to work with, and command the respect and trust of the
academic community
-T
o contribute intellectual and authoritative leadership to
the University in order to achieve our strategic goals and
to take accountability for our values and vision
-T
o represent the University externally in national and
international fora
-S
ophisticated understanding and interpretation of the UK
HE policy environment, including trends and practices
regarding enhancing the student experience
-T
o develop strong relationships with staff, students, the
Students’ Union and external stakeholders working on
projects led by, or requiring input from, your directorate
-E
ffective and credible communication and
interpersonal skills
- Ambitious, flexible and creative
Duties and Responsibilities
-S
trong experience of successful financial management
(including income generation) and associated budgeting
and planning
-A
ct as an inclusive and proactive team player within
the COO’s team
- A full commitment to equality and to promoting diversity
-B
e a high-profile champion for enhancing and developing
the student experience
-D
evelopment of appropriate governance structures
for quality assurance and enhancement and reporting
through these to ensure full accountability for your areas
of responsibility
This is a description of the job as it is presently constituted. It is normal
practice to review periodically job descriptions to ensure that they are relevant
to the job currently being performed, and to incorporate any changes which
-O
versight of and accountability for financial operations for
your areas of responsibility
have occurred or are being proposed. The review process is carried out jointly
- Develop a high performing culture
changes, but where it is not possible to reach agreement we reserve the right
by manager and employee and you are therefore expected to participate fully
in such discussions. In all cases, it is our aim to reach agreement to reasonable
to make reasonable changes to your job description as may be commensurate
-W
ork with Professional Services, Faculties and
students to enhance the coordination and support of
the student experience and improve alignment with
strategic priorities
with your grade after consultation with you.
The University of Greenwich is an Equal Opportunity employer. Personnel
are chosen on the basis of ability without regard to any Equalities Act 2010
protected characteristics.
8
Outline terms and conditions
How to apply
Duration
Queries
The post is open-ended.
Reward package
For an informal discussion about the role please contact
Mike Dixon or Sarah Walker at Dixon Walter Search and
Selection at [email protected] or on 0191 500 5500.
The reward package has two main elements, salary and
defined benefit pension:
To apply
-B
asic salary. The starting salary will depend upon
previous experience and track record and experience.
There is an annual review of salary, based upon
performance but taking account also of movements in
the cost of living. Additional awards may be made either
as bonus payments or as additions to base pay.
Please submit:
-A
n up-to-date CV with details of current or last
remuneration.
-A
covering letter of no more than 2000 words that sets
out your motivation and addresses both the essential and
the desirable requirements in the person specification.
- Pension. You will be contractually enrolled into
-D
etails of three referees (one of whom should be your
current employer), including name, nature of your
relationship, position and contact details. References will
not be taken up without prior consent.
membership of the Teachers Superannuation Scheme or
London Pensions Fund Authority Scheme, as appropriate.
You may subsequently opt out of the scheme if you wish.
Annual leave
-A
completed equal opportunities and diversity form (also
available to download from the campaign site)
You will be entitled to 30 days’ holiday with pay in each
holiday year, plus 8 public holidays and 3.5 university
closure days.
These documents should be emailed to
[email protected]
Location
Key dates
Your normal place of work is Greenwich.
The closing date for application is Monday 24th April 2017
Relocation Assistance
Longlisted candidates will be invited to Greenwich on the
8th and 9th May 2017
A copy of the University’s Relocation policy can be found
at www.gre.ac.uk/__data/assets/pdf_file/0012/664797/
Removal-Expenses-January-2015.pdf
Final stage assessment and selection will be held in
Greenwich on Friday 2nd June 2017
Eligibility to work in the UK
You will be required to have the normal eligibility
requirements to work in the UK.
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