AUB Student Satisfaction Feedback Pre-registration & Registration
Fall 2012-2013
Dear Student: Please remember you cannot be identified through this survey.
FOR THE FOLLOWING QUESTIONS, PLEASE FILL IN YOUR ANSWER AND CIRCLE THE NUMBER THAT BEST
DESCRIBES YOUR LEVEL OF SATISFACTION
1 = Very dissatisfied 2 = Dissatisfied 3 = Neutral 4 = Satisfied 5 = Very satisfied
Was AUB your:
first choice second choice third choice
Section 1 -3 apply to New Students only
Section 1: Placement Test APT & EEE (if taken). Administration of the Arabic Placement Test 1 2 3 4 5
Administration of the English Entrance Examination (EEE) 1 2 3 4 5
Any Comments?______________________________________________________________
Section 2: Pre-registration (Office of Admissions) (presentation of diplomas and other documents at the Office of
Admissions and/or activating files for registration).
It was easy to pre-register. 1 2 3 4 5
Was the pre-registration process lengthy? Yes No
Organization of the pre-registration process 1 2 3 4 5
Staff was welcoming and helpful 1 2 3 4 5
Staff gave you clear answers to your questions 1 2 3 4 5
If the staff could not help you, did they refer you to other resources? Yes No
If yes, who did they refer you to? ______________________________
Information in the admissions package is clear and concise 1 2 3 4 5
Any Comments? ______________________________________________________________
Section 3: New Student Orientation Programs (Office of Student Affairs)
Did you register for the orientation? Yes No
Did you attend the orientation? Yes No (If No go to section 4)
If yes, which Orientation did you attend?(check all that apply) International Student New Student Orientation
When did you attend orientation? July September
The information provided during orientation was clear and helpful 1 2 3 4 5
The orientation sessions were well-organized 1 2 3 4 5
Orientation sessions were helpful 1 2 3 4 5
The orientation staff were welcoming and helpful 1 2 3 4 5
The orientation staff gave you clear answers to your questions 1 2 3 4 5
The student guides were able to answer your questions 1 2 3 4 5
Any Comments? ______________________________________________________________
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Section 4: Academic Advising (Faculties)
Was an adviser assigned to you in time for registration? Yes No
Did you meet with your advisor before registration? Yes No
It was easy for you to meet with your advisor 1 2 3 4 5
Your adviser was helpful 1 2 3 4 5
The academic requirements were clearly stated by your advisor 1 2 3 4 5
Any comments? ________________________________________________________
Section 5: On-line Registration
How did you obtain information about registering on-line
Web Registration Guide AcademicCalendar Other, Please specify: _________
Was it easy for you to access AUBsis? Yes No
Did you have difficulty registering online for courses? Yes No
If yes, what was the nature of your problem (check all that apply)?
Desired course sections not available No places left in any section Unfairness of registration slot
allocation Other, specify: ___________
You were successful in finding places in elective courses 1 2 3 4 5
You were successful in finding places in required courses 1 2 3 4 5
The variety of general education courses matched your interests 1 2 3 4 5
Did you register in Wait listed section(s)? Yes No
If yes, were you able to register the desired course (s) by the end of the registration period? Yes No
Did you seek the help of the Registrar’s Office? Yes No
If No, go to*
The Registrar’s office staff offered the help you expected 1 2 3 4 5
If the staff could not help you, did they refer you to other resources? Yes No
If yes, who did they refer you to? ______________________________
*Did you solve your registration problems by the end of the drop and add period? Yes No
If not, explain what was the nature of the problem:____________________________
Overall experience registering for classes 1 2 3 4 5
Any comments? _________________________________________________________
Section 6: Comptroller’s Office
The procedure for the payment of fees was clear. 1 2 3 4 5
The procedure for the payment of fees was easy. 1 2 3 4 5
The staff was welcoming and helpful 1 2 3 4 5
Did the staff give you clear answers to your questions? Yes No
If the staff could not help you, did they refer you to other resources? Yes No
If yes, who did they refer you to? ______________________________
Any comments? __________________________________________________________
Section 7: ID Card & Renewal of Stickers (ID Center)
The process of validating your AUB ID was easy 1 2 3 4 5
The staff was welcoming and helpful 1 2 3 4 5
Did the staff give you clear answers to your questions? Yes No
Any comments? __________________________________________________________
Section 8: AUBnet Account (CNS)
It was easy to activate your AUB net account. 1 2 3 4 5
The instructions to activate your AUB net account were clear. 1 2 3 4 5
Any comments? __________________________________________________________
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Financial Aid (if applicable) (Financial Aid Office)
Did you apply for financial aid? Yes No
If No, go to **
The application procedure was clear 1 2 3 4 5
The staff was welcoming and helpful 1 2 3 4 5
Did the staff give you clear answers to your questions? Yes No
Was the financial aid decision timely? Yes No
Any comments? _______________________________________________________________
Dormitories (complete only if applicable)
**. Did you apply for placement in a dorm? Yes No
If No, go to question 71
The application procedure was clear 1 2 3 4 5
Did you find a place in the dorms? Yes No
You are satisfied with the placement decision 1 2 3 4 5
If no, what is the nature of your problem? _________________________
The staff was helpful 1 2 3 4 5
Did the staff give you clear answers to your questions? Yes No
Any comments? _______________________________________________________________
Impressions about AUB
Indicate your level of agreement with each statement about AUB.
It has high-quality academic programs 1 2 3 4 5
It has high-quality classroom & laboratory facilities 1 2 3 4 5
Registration
Overall process
1
2
3
4
5
Instructions provided
1
2
3
4
5
Ambiance
1
2
3
4
5
AUB Student Guide Service
1
2
3
4
5
Time Taken
1
2
3
4
5
Maps & Handouts
1
2
3
4
5
Efficiency
1
2
3
4
5
Campus Security Staff
1
2
3
4
5
Bureaucracy
1
2
3
4
5
Orientation (for new students)
1
2
3
4
5
Courtesy
1
2
3
4
5
Advising Process
1
2
3
4
5
72. Other Comments / Suggestions
____________________________________________________________________________
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Please tell us about yourself:
What is your Nationality? Please indicate if you have more than one nationality.
Lebanese Other, please specify: ______________
Gender
Female Male
What faculty are you in?
Arts and Sciences Suliman S. Olayan School of Business Health Sciences Medicine
Engineering and Architecture Agricultural and Food Sciences ariri School of Nursing
What is your status? Check all boxes that apply.
New Current Old Returning Cross Registering Special (not expecting an AUB degree) UPP Graduate
Other
What year are you in?
Freshman Sophomore Graduate Special (not expecting an AUB degree) Junior Senior Year 4 Year 5
Dear student: The below information is for strategic planning purposes only and please remember you cannot be
identified through this survey.
Socio-Economic Background
What is the approximate monthly income of your parents? (Check one)
Less than $1,000 $1,001 - $3,000 3,001 - $5,000
$5,001 - $7,000 $7,001 - $9,000 Above $9,000
What type of residence does your family live in? (Check one)
Villa House Apartment less than 10 years old
Apartment over 10 years old Compound Other, specify _______________________
Is your family’s residence rented or owned? (Check one)
Rented Owned
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