Visual guidelines for student charges
The following information will be used as guidelines when looking at a re-charge for ‘End of
Tenancy’ and ‘Inspections’ for all Damage and Deep Cleaning of accommodation.
All Students are responsible for cleaning their own accommodation for the duration of the
tenancy. You are responsible for keeping your room (private bathroom and private kitchen if you
live in a studio) in a well maintained state throughout your stay and you are required to remove all
rubbish. If any mess causes a safety, environmental or health risk then we will take appropriate
action to resolve these issues.
If you have a shared kitchen we will provide a ‘top up’ clean once a term. You are responsible for
keeping all shared areas (including any shared bathrooms or corridors) clean, tidy and wellmaintained and remove all rubbish on a day to day basis.
Please refer to the local cleaning guide if you need assistance.
Your accommodation will be checked regularly; monthly checks in communal shared areas and
studios. Full flat checks are carried out annually and this will include your bedroom, bathrooms,
corridors, kitchen and dining areas. If the area is found unacceptable; you will be advised of the
problem and asked to improve the area within suitable timescales. It may be appropriate to carry
out further checks up to the end of tenancy.
We will notify you of any access requirements through your University email.
We do not charge for general wear and tear and we would not automatically change a product if
damage charges have been applied. This is in line with our replacement plan. If there is existing
damage then the next tenant will be advised.
If extra cleaning is required in communal areas, we will advise you by email and will give you an
opportunity to clean the space. If no action has taken place, then we will charge the flat and all
costs will be split evenly with all tenants. For all bedrooms individuals will be charged as
appropriate. In some cases Disciplinary action may also be initiated. All cleaning and damages will
include a £20.00 administrative charge to the final bill.
Other communal areas, such as entrances, receptions, study space, recreation areas, lifts and lift
lobbies, stairs and corridors will also be included in the disciplinary process and damage costs will
be redirected to those involved.
Visual Guidelines for Student Charges
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Bedrooms – Inspection
Dirty rooms should be identified during the inspections and residents should be given the
opportunity to clean them prior to being charged.
Acceptable standards
Not acceptable and chargeable
Bedrooms – End of Tenancy
Acceptable standards
Not acceptable and chargeable
Visual Guidelines for Student Charges
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End of Tenancy - Student Belongings and rubbish
Areas not clear on the communal monthly check or rooms not clear or cleaned at the end of
tenancy will incur charges for removal of belongings and cleaning of area.
Communal areas charges will be split equally among all students who share that area.
Minimum charge is £20 per hour
Keys not returned (and includes a lock change) start from £100 per residence.
Where fobs are provided instead of keys, fobs that are not returned at the end of contract will be
cancelled and new ones will be allocated to the room from £10.00
Post box key replacement £10.00
Students are not permitted to smoke in any University accommodation. Where we find evidence of
smoking and where we need to resolve any issues as a result as smoking in rooms, actual costs will
be requested and redirected back to those involved. This will include the Disciplinary process and
outcomes may involve cleaning or replacement of carpets, mattresses, chairs, sofas and curtains
and the repainting of rooms.
Bedroom costs;



Single mattresses start from £65.00 and doubles start from £90.00
Mattresses protectors are provided at the start of the year replacement costs are £5.00
Bed base replacement start from £70.00 for single and £90.00 for doubles.
Mattress
Bobbled
Ripped or badly stained
Acceptable standards
Not acceptable and chargeable
Visual Guidelines for Student Charges
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Furniture replacement costs consist of;
Bedside drawers from £60.00
Bookcase, under bed storage units and coffee tables from £50.00
Notice board from £40.00
Desk from £140.00
Wardrobe £180.00
Kitchen cupboards and drawers from £40.00
Kitchen tables start at £130.00
Acceptable standards
Not acceptable and chargeable
Seating is charged at;
Desk chair from £65.00
Easy chair from £90.00
Sofa start from £140.00
Dining chairs from £30.00
Bench stools from £90.00
Acceptable standards
Not acceptable and chargeable
Bobbled chairs
Badly stained or damaged or ripped chairs
Visual Guidelines for Student Charges
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Kitchen / Studios
Acceptable standards
Not acceptable and chargeable
Additional cleaning charges
White goods replacement costs start from;
Fridge £140.00
Freezers £140.00
Fridge-freezer range from £320.00 to £600 (American fridge / freezers)
Cooker range from £320 to £800
Microwave start from £55.00
Small flat provisions;
Mop and bucket,
Dust pan and brush,
Broom,
Waste bins,
Mirror,
Chopping board and sink strainers;
Costs range from £5.00 to £25.00 per item.
Old cooker
Acceptable standards
Dirty cooker in need of clean
Not acceptable and chargeable
Visual Guidelines for Student Charges
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Fridges /freezers that are excessively dirty or frosted over will incur a charge of £20.00 per hour.
Tenants are required to clean their fridges regularly and defrost their freezer at the end of their
tenancy agreement.
Fridge-freezer
Acceptable standards
Excessively dirty – additional cleaning required
Not acceptable and chargeable
Small white goods;
Replacement costs start from;
Toaster £25.00
Kettle £20.00
Vacuum cleaner £90.00
Iron £20.00
Ironing board £20.00
Bathrooms / en-suite
Acceptable standards
Not acceptable and chargeable
No attempt to clean will leave a build-up of body
fat and silicon will change colour in the shower.
Visual Guidelines for Student Charges
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Excessively dirty bathrooms should be identified during the inspections and end of tenancy checks;
residents should be given the opportunity to clean them prior to being charged.
Residents in shared facilities should clean their bathroom at regular intervals and use extractors
appropriately. This will reduce mould growth.
An hourly rate of £20 per hour should be applied for any additional cleaning.
Replacement costs for bathroom fittings;
Replacement shower doors from £150.00
Extractor fan (and electrical work) from £400.00
Toilet roll holder, toilet seats, towel rail and shelf range from £5.00 - £25.00 per item.
Surfaces
Walls
These images provide examples of ‘when to’ and ‘when not to’ apply charges and should be used
to ensure consistency throughout the residences.
General wear and tear on walls should not be chargeable. If charges do apply and remedial work is
considered then to keep cost low look at per wall or part room.
Redecoration costs will vary from room to room, a general guide will be;
£30.00 per wall for covering up marks.
£120.00 for full bedroom re-paint.
£280.00 for painting of communal areas.
Actual costs will be obtained before costs are redirected to those involved.
Visual Guidelines for Student Charges
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Acceptable standards
Not acceptable and chargeable
Scuff marks
Blue tac and paint removal, holes and
damage
Bench tops & work surfaces
When charging for a kitchen worktop, the area will be assessed to confirm if the damage can be
repaired instead of being replaced i.e. missing strips etc. Worktops which include the kitchen sink
will cost a lot more to replace than a worktop without it.
Surface replacement costs;
Work top replacement with sink start from £300.
Other work tops will start from £150.00
Visual Guidelines for Student Charges
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Chipped worktops / missing strips
Acceptable
standards
Burn to bench.
Not acceptable and chargeable
Other damage repairs and charges:
We will always look to repair any damage items before we replace them. We will ask for approx.
costs before costs are passed on to students
Door (bathroom)
Door (bedroom & communal areas)
Door frame
Locks
Sockets
Wall panel (8x4) plaster and skimming
Work tops
from £200
from £300
from £200
from £100
from £50
from £400
Floors
Repairs to kitchen corridors and bathrooms floors will not take place while the accommodation is in
use. It is not practical to move appliances and fixtures. Area will be reviewed to consider if the floor can
be left and the next tenant advised.
Kitchen hard flooring starts from £170.00
Visual Guidelines for Student Charges
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Acceptable standards
Not acceptable and chargeable
Burn marks
Carpets
Every effort will be made to keep the costs low, where possible we will clean the carpet, however if the
carpet can’t be cleaned then we may look to replace the carpet where appropriate, need to determine if
carpets may be left marked and the next tenant advised.
Carpet cleaning starts at £60 per room
Carpet replacement (sizes will vary) start from £350 per room.
Acceptable standards
Not acceptable and chargeable
Cleaning charge
Visual Guidelines for Student Charges
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Cleaning safety and top up cleans
Acceptable standards
Not acceptable and chargeable
Floor stained – replacement cost (no
amount of scrubbing will clean it)
Additional cleaning costs
Additional cleaning costs
Visual Guidelines for Student Charges
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Windows
Tenants are expected to ventilate their rooms on a daily basis to prevent the build-up of
condensation and mould. This mould will spread around the room, if left. Tenants should advise of
faulty windows ASAP.
Window replacement and curtains costs consist of;
Window repairs (also includes replacement glass) from £100.00
Replacement curtain rail and net curtain from £25.00, replacement curtain from £80.00, window
restrictor from £20.00.
Acceptable standards
`
Not acceptable and chargeable
Pest Infection
Any pest that can cause disease will be attracted to waste food and rubbish if rooms are not kept
clean. Tenants are required to notify their manager ASAP. Once identified a pest control
professional will survey and assess the problem within 2 to 3 days, after which a programme will be
put in place to eradicate and monitor. Residents need to be advised that some treatments may
take some week, dependant on the species.
Tenants who fail to notify of an infestation may incur charges and the disciplinary process. These
charges start from £45 per hour.
The costs in this guide are approximate figures and actual costs will need to be obtained before
charging students for replacements.
Visual Guidelines for Student Charges
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