Bright Horizons Day Care Centre
Day Care of Children
RAF Leuchars
Leuchars
St. Andrews
KY16 0JX
Telephone: 01334 838439
Inspected by: Linda Wood
Morag Peggie
Type of inspection: Unannounced
Inspection completed on: 5 June 2013
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Contents
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Summary
About the service we inspected
How we inspected this service
The inspection
Other information
Summary of grades
Inspection and grading history
Service provided by:
RAF Leuchars
Service provider number:
SP2003001599
Care service number:
CS2003006975
Contact details for the inspector who inspected this service:
Linda Wood
Telephone 01383 841100
Email [email protected]
Bright Horizons Day Care Centre, page 2 of 29
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Summary
This report and grades represent our assessment of the quality of the areas of
performance which were examined during this inspection.
Grades for this care service may change after this inspection following other
regulatory activity. For example, if we have to take enforcement action to make the
service improve, or if we investigate and agree with a complaint someone makes
about the service.
We gave the service these grades
Quality of Care and Support 5
Very Good
Quality of Environment 5
Very Good
Quality of Staffing 5
Very Good
Quality of Management and Leadership 5
Very Good
What the service does well
We found staff within the nursery to have experience and conduct themselves in a
professional and friendly manner, making children and their parents feel welcomed
and supported.
There was a very good range of activities on offer to the children which provided them
with good learning opportunities as well as fun. The introduction of a 'smart board'
had given the children opportunities to develop their problem solving, as well as
starting to prepare them for moving on to school.
Clear communication systems between staff contributed to children being well cared
for, and kept safe, whilst in the nursery.
What the service could do better
The manger of the service was committed to continually improving the service and
this had resulted in many developments since the last inspection which helped to
maintain and improve very good outcomes for the children attending.
The manager was receptive to any ideas and suggestions discussed throughout the
inspection, and noted within this report, and was committed to taking these forward.
Bright Horizons Day Care Centre, page 3 of 29
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What the service has done since the last inspection
The manager has completed a Degree in Childhood Services. It was apparent that
this had increased her skills, knowledge and confidence in providing a childcare
service. All staff had qualifications in Childcare and Education, the majority being
qualified to level 3. The manager and staff have used their skills and knowledge to
make improvements within the service. For example they encourage children to
access the outdoor area by providing suitable clothing and making the environment
welcoming and exciting for children. They have installed a 'smart board' to
encourage children's learning and problem solving, and they have introduced hens to
the outdoor area, providing children with learning in caring for other creatures, as well
as learning where some of our food comes from.
Conclusion
The service is continually seeking ways to involve and improve outcomes for people
who use the service. Staff were responsive to meeting the individual needs of
children and worked hard to create a positive learning environment.
Who did this inspection
Linda Wood
Morag Peggie
Bright Horizons Day Care Centre, page 4 of 29
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1 About the service we inspected
The Care Inspectorate regulates care services in Scotland. Information about all care
services is available on our website at www.careinspectorate.com
This service was previously registered with the Care Commission and transferred its
registration to the Care Inspectorate on 1 April 2011.
Requirements and recommendations
If we are concerned about some aspect of a service, or think it could do more to
improve its service, we may make a recommendation or requirement.
• A recommendation is a statement that sets out actions the care service
provider should take to improve or develop the quality of the service but
where failure to do so will not directly result in enforcement.
• A requirement is a statement which sets out what is required of a care service
to comply with the Public Services Reforms (Scotland) Act 2010 and
Regulations or Orders made under the Act, or a condition of registration.
Where there are breaches of the Regulations, Orders or conditions, a
requirement must be made. Requirements are legally enforceable at the
discretion of the Inspectorate.
Bright Hiorizons Day Care Centre may provide a daycare of children service to a
maximum of 120 children under 16 years.
The service may operate from Monday to Friday, 7.30am and 6.00pm.
Some of the key principles of the service are:
'We believe that care and education are integral.
We believe that children need to be respected in order to respect.
We want to give every child and young person the best possible start in life.'
Based on the findings of this inspection this service has been awarded the following
grades:
Quality of Care and Support - Grade 5 - Very Good
Quality of Environment - Grade 5 - Very Good
Quality of Staffing - Grade 5 - Very Good
Quality of Management and Leadership - Grade 5 - Very Good
This report and grades represent our assessment of the quality of the areas of
performance which were examined during this inspection.
Bright Horizons Day Care Centre, page 5 of 29
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Grades for this care service may change following other regulatory activity. You can
find the most up-to-date grades for this service by visiting our website
www.careinspectorate.com or by calling us on 0845 600 9527 or visiting one of our
offices.
Bright Horizons Day Care Centre, page 6 of 29
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2 How we inspected this service
The level of inspection we carried out
In this service we carried out a low intensity inspection. We carry out these
inspections when we are satisfied that services are working hard to provide
consistently high standards of care.
What we did during the inspection
This report was written following an unannounced inspection visit on 5 June 2013 The
inspection visit was carried out by Inspectors, Linda Wood and Morag Peggie.
During this inspection, evidence was gathered from a number of sources including:
An Annual Return completed as requested.
A Self Evaluation document completed as requested.
Discussion with staff members.
Observation of practice.
Observation of the environment and equipment.
Observation of the children at play.
Discussion with children.
Examination of policies, procedures, records and other documentation, including the
following:
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the self-assessment form
supporting evidence sampled relating to the quality statements inspected
staff files
records of staff training and the training programme
records of staff meetings
records of parent group meetings
personal learning plans
observation folders
information sheets for parents
services questionnaires
photographs
notice boards
parents'/carers information booklet
newsletters
information and other items on display
Bright Horizons Day Care Centre, page 7 of 29
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Grading the service against quality themes and statements
We inspect and grade elements of care that we call 'quality themes'. For example,
one of the quality themes we might look at is 'Quality of care and support'. Under
each quality theme are 'quality statements' which describe what a service should be
doing well for that theme. We grade how the service performs against the quality
themes and statements.
Details of what we found are in Section 3: The inspection
Inspection Focus Areas (IFAs)
In any year we may decide on specific aspects of care to focus on during our
inspections. These are extra checks we make on top of all the normal ones we make
during inspection. We do this to gather information about the quality of these aspects
of care on a national basis. Where we have examined an inspection focus area we will
clearly identify it under the relevant quality statement.
Fire safety issues
We do not regulate fire safety. Local fire and rescue services are responsible for
checking services. However, where significant fire safety issues become apparent, we
will alert the relevant fire and rescue services so they may consider what action to
take. You can find out more about care services' responsibilities for fire safety at
www.firelawscotland.org
Bright Horizons Day Care Centre, page 8 of 29
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The annual return
Every year all care services must complete an 'annual return' form to make sure the
information we hold is up to date. We also use annual returns to decide how we will
inspect the service.
Annual Return Received: Yes - Electronic
Comments on Self Assessment
Every year all care services must complete a 'self assessment' form telling us how
their service is performing. We check to make sure this assessment is accurate.
The service had completed a self evaluation and this document was submitted to the
Care Inspectorate on line. This was examined as part of this inspection. The self
evaluation considered a range of evidence relating to the strengths of the service
whilst also identifying areas for improvement.
Taking the views of people using the care service into account
We observed and spoke with children throughout the nursery.
Children from the majority of the playrooms spent most of the sessions in the garden
area. They appeared very happy and settled within this environment and welcomed
the opportunity to explore the garden, play with the equipment, and for some of them
to help care for the nursery chickens. We watched them feed the chickens and look
for eggs. One child was extremely excited to find an egg and gently brought it to us
sharing her experience of finding it and telling us how it should be held gently.
We spoke to some of the older children who told us what they enjoyed about the
nursery. They appeared confident in their surroundings and happy with the activities
they could access.
Taking carers' views into account
Parent/carer questionnaires were sent to the service for distribution prior to this
inspection. Twenty two were returned by parents to the Care Inspectorate for
consideration in this inspection.
Bright Horizons Day Care Centre, page 9 of 29
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Throughout the questionnaires, responses from the parents/carers were positive. All
parents indicated that they 'agreed' or 'strongly agreed' with the statement "Overall, I
am happy with the quality of care my child received in this service".
Parents comments included:
"The staff have supported my family in a professional manner especially whilst going
through a particularly hard time. They are all very pleasant and professional. My child
has been attending for nearly two years and thoroughly enjoys attending. It's a lovely
place to go."
"Professional, friendly and a lovely nursery."
"Bright Horizons is a safe, stimulating, friendly environment for both of my children.
BH has an excellent outdoor area and the children are encouraged to use it. The
nursery is clean, staff are friendly and helpful and I have full confidence leaving
(them) in their care. Good behaviour and respect are promoted which has greatly
benefited my challenging (child). Well done to the staff at Bright Horizons."
"The services we use have absolutely lived up to our expectations. The staff are
always welcoming and make you feel so comfortable. Our (child's) development is so
amazing to see going well. She has become a very confident individual due to the
provision of services at Bright Horizons Nursery. We are very satisfied and would
thank everyone for their dedication."
"It's not easy being a full time working mother but I find that I never worry about my
(child) whilst under the care of staff at Bright Horizon's. The staff are warm friendly
and extremely helpful. My (child) has developed in so many ways since attending
Bright Horizon's. My husband and I couldn't be happier."
"The staff in the baby room are outstanding. They have persevered with my child in
getting them to eat and listen to requests I make. Equally the staff in the other
rooms where my other child is, are also good."
"Both of my children love going to nursery and come home full of stories of things
they have done and learnt, which I think is the best testament to the staff and their
skills possible. Listening to my 3 year old count in German is just one of some
impressive memories of things we know can only have come from Bright Horizon's.
Mrs Copeland is a fabulous asset, always happy to go the extra mile."
Bright Horizons Day Care Centre, page 10 of 29
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"My child has a severe allergy. The staff have been brilliant at adapting to (their)
needs, appropriate use of (their) medicine and at minimising the risk of contact with
(particular) products. They have put procedures in place to ensure anyone working
within the room have to read (their) medical alert prior to working in the room. I was
anxious about leaving my (child) but I know that they are providing a safe
environment with very competent staff."
"(Child) has been with Bright Horizons for past three years. Absolutely cannot fault
this establishment or the staff. I feel that my (child) has grown and developed into a
bright young (person) and know that the majority of it is down to this nursery. Staff
and management are always helpful, enthusiastic and easy to approach."
"I am extremely happy with the care my (child) receives at Bright Horizons. I feel
happy in the knowledge that (they) are safe and well cared for. I think Bright Horizons
is a first class nursery."
"Fantastic nursery, thank you."
We also had the opportunity to speak with parents who were collecting their
children. The told us they staff were always professional and friendly. One told us
their child particularly enjoyed that the nursery had animals, telling us their child
enjoyed caring for the chickens, and had enjoyed growing and releasing butterflies.
Some parents we spoke to also said that they occasionally attended the evening
parents meeting. They told us this gave them a good opportunity to speak with the
manager and staff, giving them opportunities to share ideas and suggestions, as well
as fund raising for the nursery. They told us the management were always receptive
to any ideas and suggestions made by parents and children.
Bright Horizons Day Care Centre, page 11 of 29
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3 The inspection
We looked at how the service performs against the following quality themes and
statements. Here are the details of what we found.
Quality Theme 1: Quality of Care and Support
Grade awarded for this theme: 5 - Very Good
Statement 1
We ensure that service users and carers participate in assessing and improving the
quality of the care and support provided by the service.
Service strengths
Overall we found the management and staff of the nursery to be extremely motivated
in providing the best care for children. They used many methods to ensure that
parents and children could contribute to the development of the service. These
included:
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Questionnaires
Meeting with parents to discuss personal learning plans
Parents group meetings
Informal contact with parents
Open door policy - encouraging parents to get involved.
Mind mapping with the children
Discussion with children
Observation
Circle time with children
These resulted in the manager and staff having clear visions for the direction of the
service as a whole, and enhancing what they did to maintain and improve the
outcomes for the children.
Bright Horizons Day Care Centre, page 12 of 29
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Parents who spoke with us confirmed their views were regularly sought and ideas
taken account of. Many parents told us if they had any ideas or suggestions they
could approach staff and were always listened to. They told us "staff are always
open, friendly and approachable". They also told us the parent's meetings gave them
further opportunities to make comment to management and staff and help with the
development of the service. This contributed to parents feeling valued and listened
too and helped the service to develop to meet the needs of the children and the
parents using it.
Parents/carers told us they found the personal learning plan (PLP) meetings and
discussions with staff, helpful.
Meeting with staff happened regularly throughout their child's time at the nursery.
This offered opportunities for parents/carers to be involved in assessing the quality of
the support provided through sharing information about their children's progress.
We found many examples of how staff were developing children's interest, resulting
in very good outcomes for individuals as well as benefiting the other children. One
example being the development of the garden area. Following discussion with
the children staff developed the garden area to include chickens and a sensory garden
area. Children enjoyed caring for the areas and exploring what was living and
growing there.
Throughout the inspection we observed staff to be consulting with children regarding
activities, and following up ideas and suggestions they had put forward. There were
also excellent opportunities for children to choose and be self directing in their
learning. This led to children being confident in the nursery environment and
contributing to their own learning, as well as developing activities they had an
interest in.
In response to the statement 'The service has involved me and my child in developing
the service, for example, asking for ideas and feedback', parents agreed. This
suggested that they felt able to influence the care their children received.
Based on the findings of this inspection the service has been awarded the following
grade:
Quality Theme 1, Statement.1 - Very Good
Areas for improvement
The nursery should continue to build on and sustain the methods they use for parents
and children to participate in improving the quality of the service. We discussed
developing a programme of self assessment and in seeking involvement in evaluation
of their service from stakeholders. We support this as it provides another dimension
to the process.
Bright Horizons Day Care Centre, page 13 of 29
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Grade awarded for this statement: 5 - Very Good
Number of requirements: 0
Number of recommendations: 0
Bright Horizons Day Care Centre, page 14 of 29
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Statement 3
We ensure that service users' health and wellbeing needs are met.
Service strengths
The service gave high priority to ensuring that children's needs were being met in
relation to health and welfare needs. Close partnership with parents ensured
continuity of care and support between home and nursery. Regular two way
communication between staff and parents effectively supported children's care needs
and ensured each child's ever changing circumstances were known and shared
between staff members.
Written personal files were kept noting necessary information such as emergency
contacts, medical needs, dietary requirements, likes and dislikes. Records of accidents
and incidents and administration of medication, were well maintained and shared
with parents. We found Personal Learning Plans (PLP) and development folders
ensured that the recognised needs of the children were met. We saw that staff and
management were very good at identifying additional support and care needs. They
then put processes into place to ensure excellent outcomes for the children involved.
We spoke with parents who told us the excellent work done by the staff to support
and encourage their child's development and keep them safe whilst in the nursery.
Staff interaction with the children supported their needs, and their knowledge of the
children helped them to develop activities, therefore developing children's interests
and learning. We found staff to be extremely observant and good at listening to
children. They ensured that the programme within the nursery incorporated
children's views and ideas which meant the children enjoyed a variety of activities
they had an interest in.
The staff were observed to have a very high standard of hygiene and safety practice.
We observed the younger children washing their hands and faces following snack.
They were each provided with their own face cloth which was put in the laundry
immediately afterwards, reducing any risk of cross contamination. The staff
discussed health and safety issues regularly with the children. Hand washing routines
were in place through out the nursery, drinking water available and healthy snacks
were provided. Children helped to care for the nursery chickens, they fed them and
collected the eggs which were then sold on to parents. Throughout this process
children were learning about their own health as well as caring for others.
Bright Horizons Day Care Centre, page 15 of 29
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Daily access to the outdoors and active play opportunities were provided and
encouraged, contributing to children's physical wellbeing . Children's independence
was promoted at all times. When going outdoors children, if able, were observed to
put on and fasten their own jackets and shoes, receiving assistance when necessary.
Children's health was further promoted as they were encouraged to wear hats and
had sun cream applied. The staff told us they liked to get the children out every day.
We could see that the children really enjoyed their time in the garden and they told us
going outside was one of their favourite activities.
All of the above told us that health and wellbeing needs of the children was of
paramount importance to the staff and they worked well to ensure they provided a
service which met these.
Based on the findings of this inspection the service has been awarded the following
grade:
QualityTheme 1, Statment 3 - Excellent
Areas for improvement
The service had identified clear areas for improvement within their self assessment
document. These included continuing to ensure staff kept up to date with training in
current legislation and good practice.
Grade awarded for this statement: 6 - Excellent
Number of requirements: 0
Number of recommendations: 0
Bright Horizons Day Care Centre, page 16 of 29
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Quality Theme 2: Quality of Environment
Grade awarded for this theme: 5 - Very Good
Statement 1
We ensure that service users and carers participate in assessing and improving the
quality of the environment within the service.
Service strengths
The evidence for the grade awarded for this statement is included under Quality
Theme 1, Statement 1.
Areas for improvement
See Quality Theme 1, Statement 1, areas for improvement.
Grade awarded for this statement: 5 - Very Good
Number of requirements: 0
Number of recommendations: 0
Bright Horizons Day Care Centre, page 17 of 29
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Statement 2
We make sure that the environment is safe and service users are protected.
Service strengths
The nursery is situated in purpose built accommodation within Leuchars. The nursery
had a number of playrooms, each provided care for children of a similar age and stage
of development. Each room had direct access to the outdoor area, ensuring that all
children had easy access to physical play and fresh air.
We found the nursery to be bright and safe throughout. We also found that daily risk
assessments and checklists completed ensured hazards were identified and risks to
children minimised.
The secure entry system ensured that arrivals at the main entrance were monitored.
Visitors to the nursery were required to sign in and out.
The layout and resources within each room of the nursery took account of good
practice guidance, as well as the development and care needs of children. There was
adequate space in each room and the garden allowing children to play and move
freely between different areas.
We found the outdoor area ensured that children could benefit from fresh air and
exercise, developing physical skills and providing opportunities to explore the outdoor
environment. The staff did risk assessments each day to ensure the area was suitable
for use and only allowed children access to it once they were satisfied any risks had
been minimised.
There was a separate sleep room within the baby room which ensured that resting
children had peace and quiet.
Staff could monitor sleeping children through the windows facing into main playroom.
Accidents and incidents were seen to be recorded appropriately by staff with parents/
carers signing to confirm that they had been made aware of any occurrences.
All parents/carers responding through the Care Inspectorate questionnaires indicated
that they 'strongly agreed' with the statements that the service is a safe, secure,
hygienic, smoke free, pleasant and stimulating environment.
Based on the findings of this inspection the service has been awarded the following
grade:
Quality Theme 2, Statement 2 - Very Good
Bright Horizons Day Care Centre, page 18 of 29
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Areas for improvement
The providers should review the use of toilets as storage areas. If toilet areas were to
be used for storage, toilets should be drained to ensure there is no stagnant water
remaining.
Grade awarded for this statement: 5 - Very Good
Number of requirements: 0
Number of recommendations: 0
Bright Horizons Day Care Centre, page 19 of 29
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Quality Theme 3: Quality of Staffing
Grade awarded for this theme: 5 - Very Good
Statement 1
We ensure that service users and carers participate in assessing and improving the
quality of staffing in the service.
Service strengths
The evidence for the grade awarded for this statement is included under Quality
Theme 1, Sstatement 1.
Areas for improvement
See Quality Theme 1, Statement 1, areas for improvement.
Grade awarded for this statement: 5 - Very Good
Number of requirements: 0
Number of recommendations: 0
Bright Horizons Day Care Centre, page 20 of 29
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Statement 3
We have a professional, trained and motivated workforce which operates to National
Care Standards, legislation and best practice.
Service strengths
We found staff to be qualified, enthusiastic and experienced. All staff were registered
or in the process of registering with the Scottish Social Services Council (SSSC).
The manager and staff had a robust programme of development and training. Staff
have up-to-date training which covers aspects such as developing creative activities
or meeting specific needs of those attending such as training identified within their
appraisals. Good use was made of outside trainers and sharing of training within the
service. Staff told us they had many opportunities to attend training and this was
then cascaded effectively to all staff in the setting, improving effectiveness and
consistency of provision for children.
Staff were aware of and worked with best practice guidance and had copies of the
SSSC Codes of Practice, National Care Standards and appropriate regulations. Staff
met regularly to support each other and also received support from the management
team. Formal appraisal for staff were undertaken annually with the Manager and
training needs were identified. Staff spoken with during the inspection were
enthusiastic, well motivated and knowledgeable about the operation of the service
and the children in their care.
We found staff communicated effectively formally, and informally with colleagues and
management, and worked well as a team. Parents told us that they were extremely
happy with the continuity of the staff group, some of the staff having worked there
for many years. They believed this meant that the staff knew the families and the
children attending very well.
We found the commitment of the nursery team to continually improve outcomes for
children attending admirable.
They had a clear vision for the future of the setting, as identified within the self
assessment documents. This was supported by clear plans for its development and
improvement for children. The nursery team were committed to continuous
improvement, by further developing their knowledge and skills, reflecting on their
practice, and enhancing what they do to promote the best outcomes for children.
Based on the findings of this inspection the service has been awarded the following
grade:
Quality Theme 3, Statement 3 - Excellent
Bright Horizons Day Care Centre, page 21 of 29
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Areas for improvement
The service identified the support of staff's personal development by continuing to
provide resources and learning opportunities for all staff as areas for improvement.
They also are considering providing practitioners with learning opportunities out with
the nursery. They may wish to consider giving staff the opportunities to visit other
childcare provisions. This assists with individual learning, as well as the sharing of
good practices within nurseries.
Grade awarded for this statement: 6 - Excellent
Number of requirements: 0
Number of recommendations: 0
Bright Horizons Day Care Centre, page 22 of 29
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Quality Theme 4: Quality of Management and Leadership
Grade awarded for this theme: 5 - Very Good
Statement 1
We ensure that service users and carers participate in assessing and improving the
quality of the management and leadership of the service.
Service strengths
The evidence for the grade awarded for this statement is included under Quality
Theme 1, Statement 1.
Areas for improvement
See Quality Theme 1, Statement 1, areas for improvement.
Grade awarded for this statement: 5 - Very Good
Number of requirements: 0
Number of recommendations: 0
Bright Horizons Day Care Centre, page 23 of 29
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Statement 4
We use quality assurance systems and processes which involve service users, carers,
staff and stakeholders to assess the quality of service we provide
Service strengths
The manager and staff of Bright Horizons daycare centre were committed to
providing a high quality service for children and their families. Self assessment and
quality assurance systems were well established and found to be thorough and of a
very good standard. The importance of training and continual reviews as a means of
maintaining and improving the service was recognised and encouraged, and staff
spoke enthusiastically about their training and how it impacted on the service they
provided.
We found that the manager and staff reflect on the quality of their practice, assess
what difference it makes to children's welfare, learning and development, and plan
accordingly. They know their strengths and build on what works well. System of
review help them recognise areas which could be improved and adapt what can be
better. These steps ensure continual improvement in the effectiveness of provision
and outcomes for children.
Monitoring of the nursery provision as a whole was well in-bedded within the
service. Changes to nursery provision were made following feedback and discussion
arising from stakeholders. Parents, children and the wider community received
feedback on how they could contribute and how their contributions were used to
assess and improve all aspects of the nursery, ensuring very good outcomes for the
children.
All of these processes ensured that everyone within the service worked towards
improvements within the service thus ensuring outcomes for children continue to be
of a high standard.
Based on the findings of this inspection the service has been awarded the following
grade:
Quality Theme 4, Statement 4 - Very Good
Areas for improvement
The service should continue to develop systems, which measure the quality of the
service ensuring that they continue to involve children, parents, staff and stakeholders
in the processes.
They should give consideration to providing regular individual time for support/
supervision and team meeting sessions with staff. We discussed with the manager
the benefits of providing planned allocated time to meet.
Bright Horizons Day Care Centre, page 24 of 29
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The service should also consider providing a clear action plan of development similar
to that which they have regarding the education side of the service. This would help
keep management and staff focused and on track with developments planned. It
would also assist others to take ownership of areas of development, ensuring it
remained the focus of all staff members.
Grade awarded for this statement: 5 - Very Good
Number of requirements: 0
Number of recommendations: 0
Bright Horizons Day Care Centre, page 25 of 29
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4 Other information
Complaints
No complaints have been upheld, or partially upheld, since the last inspection.
Enforcements
We have taken no enforcement action against this care service since the last
inspection.
Additional Information
Action Plan
Failure to submit an appropriate action plan within the required timescale, including
any agreed extension, where requirements and recommendations have been made,
will result in the Care Inspectorate re-grading a Quality Statement within the Quality
of Management and Leadership Theme (or for childminders, Quality of Staffing
Theme) as unsatisfactory (1). This will result in the Quality Theme being re-graded as
unsatisfactory (1).
Bright Horizons Day Care Centre, page 26 of 29
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5 Summary of grades
Quality of Care and Support - 5 - Very Good
Statement 1
5 - Very Good
Statement 3
6 - Excellent
Quality of Environment - 5 - Very Good
Statement 1
5 - Very Good
Statement 2
5 - Very Good
Quality of Staffing - 5 - Very Good
Statement 1
5 - Very Good
Statement 3
6 - Excellent
Quality of Management and Leadership - 5 - Very Good
Statement 1
5 - Very Good
Statement 4
5 - Very Good
6 Inspection and grading history
Date
Type
Gradings
11 Nov 2011
Unannounced
Care and support
Environment
Staffing
Management and Leadership
5 - Very Good
5 - Very Good
Not Assessed
Not Assessed
1 Sep 2010
Unannounced
Care and support
Environment
Staffing
Management and Leadership
5 - Very Good
Not Assessed
5 - Very Good
Not Assessed
15 Jul 2009
Unannounced
Care and support
Environment
Staffing
Management and Leadership
5 - Very Good
5 - Very Good
4 - Good
5 - Very Good
Bright Horizons Day Care Centre, page 27 of 29
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30 Oct 2008
Unannounced
Care and support
Environment
Staffing
Management and Leadership
5 - Very Good
5 - Very Good
5 - Very Good
5 - Very Good
All inspections and grades before 1 April 2011 are those reported by the former
regulator of care services, the Care Commission.
Bright Horizons Day Care Centre, page 28 of 29
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To find out more about our inspections and inspection reports
Read our leaflet 'How we inspect'. You can download it from our website or ask us to
send you a copy by telephoning us on 0845 600 9527.
This inspection report is published by the Care Inspectorate. You can get more copies
of this report and others by downloading it from our website:
www.careinspectorate.com or by telephoning 0845 600 9527.
Translations and alternative formats
This inspection report is available in other languages and formats on request.
Telephone: 0845 600 9527
Email: [email protected]
Web: www.careinspectorate.com
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