Newick, East Sussex, Code for Sustainable Homes level 4
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Hastoe Group
Hastoe’s vision is ‘sustainable homes
in sustainable communities’ and we
pride ourselves on applying fresh
and innovative thinking to problems
old and new.
Established by the Sutton
Dwellings Trust in 1962, Hastoe
now owns and manages over
7,000 homes in over 70 local
authority areas across the south
of England.
We are a rural specialist housing
association with a strong
commitment to environmental
sustainability. During 2015 we will
complete affordable homes in
our 250th village. The scheme
shown on the right is at Marsh
Gibbon, Bucks, our 200th village.
The Hastoe Group
Hastoe Housing Association is
the non-charitable parent of
four subsidiaries: Hastoe Wyvern
is a charitable housing
association; Hastoe Homes is a
development company; Hastoe
Capital issues public bonds to
raise funds for our rural
development and
Marsh Gibbon, Buckinghamshire, Code for Sustainable Homes level 4
Sustainable Homes Ltd is a
trading social enterprise that
provides training, consultancy
and other services to the sector.
Hastoe also provides
development services to other
organisations.
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Working with
communities
Our development led model is very
different to the norm. Local
communities request assistance in
providing affordable homes for
people with a connection to the
village. We work hand in hand with
local communities throughout the
process.
Wivelsfield, East Sussex
Hastoe established the Rural Housing
Alliance. As a member of the
Alliance we led in the development
of and are fully signed up to the Rural
Pledge, which is explained above
right.
Burnham Overy Staithe, Norfolk
We have built our reputation on
providing sensitively designed, high
quality homes to high environmental
standards, that are affordable to run.
Crawley Down, West Sussex, Code for Sustainable Homes level 4
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Hastoe Group
Rural Pledge. Hastoe will:
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Work closely with the local community and Parish Council to find the right site
Always give qualifying local people in housing need first priority for every home
Ensure that affordable homes always remain affordable
Build sensitively designed, high quality homes to high environmental standards
Provide good quality and locally sensitive management services to our residents
Always respond positively to the local community.
Mursley, Buckinghamshire, Code for Sustainable Homes level 4
Every scheme that Hastoe builds is
unique and custom designed with
the community. We are proud that
our homes fit into the village setting
and are of such a quality design that
they enhance to the area.
Holne, Devon, Code for Sustainable Homes level 4
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Ditchingham Passivhaus, Norfolk
Environmental
sustainability
We have adopted the Hastoe
Green Homes Standard as a
measure for all existing and new
homes. All of our new
developments meet the Code for
Sustainable Homes Level 4
standard or its equivalent.
As well as from protecting the
climate, this means that our
residents can live in homes that
are affordable to run as well as
affordable to buy or rent. This is
especially important in rural
communities that are off gas and
dependent on electricity or oil for
heating.
We have a programme of
Passivhaus homes and 20% of our
new build programme is built to
this standard. By the end of the
2011-2015 programme we will
have 11 Passivhaus schemes. This
includes three schemes at
Wimbish in Essex and Ditchingham
and Burnham Overy Staithe, both
in Norfolk. Passivhaus homes
have no traditional heating
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High Ongar, Essex, straw bale homes, Code for Sustainable Homes level 4
system. The design features
minimal thermal loss through
super insulation and air tightness
combined with mechanical
ventilation and heat recovery.
The benefits to the resident are
evident, with heating costs
reduced by up to 90%.
Independent studies by the
University of East Anglia have
verified this. There have also been
noticeable health improvements
for some residents, such as those
with asthma. Our aim is to keep
developing to this standard until
we can bring the build costs
down and make it a truly viable
affordable housing option for all
developers.
For Hastoe, as a rural specialist,
highly energy efficient homes are
a powerful solution to the
problems with high fuel costs in
areas where the only energy
source is electricity or oil.
Hastoe Group
Crawley Down, West Sussex, Code for Sustainable Homes level 4
(Below) Wimbish Passivhaus, Essex, Code for Sustainable Homes level 4
We have carried out a carbon
assessment of all our rented
homes and have a plan for
bringing them all to our Hastoe
Green Homes Standard. We
prioritise using a retrofit hierarchy
(see next page) which starts with
measures that provide the very
best cost benefit to Hastoe and
our residents.
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Hastoe's hierarchy of
green investment
Air source heat pumps
Solid wall insulation
Ground source heat pumps
Connect to gas network
Loft and cavity wall insultation
Over the past two years we have retrofitted approximately 400 homes with a mix
of technologies including Solar Photovoltaic Panels and Ground and Air Source
Heat Pumps as well as improved insulation. So far, our retrofit programme is
saving residents on average £200 per year on energy bills. The Hastoe Green
Homes Standard measures water use, recycling, waste and the provision
of advice and support.
Hastoe Orchard
So far we have gifted 1,000 indigenous fruit trees to residents to plant in their
gardens or communal spaces and also included a requirement for them to be
planted on our new developments. This ongoing project also involves local
schools and community groups and encourages communities to come together
to share the various fruits in the Autumn.
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Hastoe Group
Tailored services
Our rural management model
works well across a dispersed area
and is based on a publicised
routine of site visits. Our
management costs compare well
against the wider housing
association sector.
Over 91% of our tenants have told
us that they prefer to contact us
by telephone so Hastoe Hub, our
central customer service team, is a
vital element of our service. It
provides a telephone service that
can deal with a wide and varied
range of tenant enquiries. This
allows our management staff to
visit schemes and provide the face
to face contact that our residents
value.
The Hastoe Bus provides surgeries
to rural schemesto address issues,
often in partnership with local
agencies such as the CAB.
Community strategy reviews are
developed with communities to
agree priorities and help direct our
use of funds. We have around 150
of these locally drawn up
strategies in place. This approach
delivers a satisfaction rating of
around 85%, which is above
average but we are still working to
improve this.
Hastoe staff
High quality service could not be
achieved without high quality
staff. The expertise and passion of
our staff has been recognised with
the Leaders in Diversity
accreditation, Investors in People
Gold award and the
independently accredited
‘Enhanced Certification’ (the
highest rating) under the Quality
Housing Services Criteria for
Excellence scheme. This scheme
sets out standards for customer
service in housing.
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Hastoe – at a glance
Registered office:
Marina House, 17 Marina Place,
Hampton Wick, Kingston upon Thames, KT1 4BH
Tel: 0208 943 4433
Web: www.hastoe.com
Homes & Communities Agency registration: L0018
Industrial & Provident Society registration no: IP16243R
Group Stock profile (as at 30 June 2014):
Rent
3801
Shared ownership
1058
Market rent
Service charge only
Ground rent only
TOTAL
12
670
1866
7146
Accreditations:
Leaders in Diversity
Homes and Communities Agency Lead Investment Partner
Investors in People Gold
Positive about Disabled People Status
Stonewall Diversity Champion
Sustainable Homes Index For Tomorrow (SHIFT) Silver
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Mursley, Buckinghamshire, Code for Sustainable Homes level 4
Upottery, Devon, Code for Sustainable Homes level 4
(Above) Widegates, Cornwall, Code for Sustainable Homes level 4
Hemyock Community Land Trust scheme, Devon, Code for Sustainable Homes level 4
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Front cover image: Holne, Devon, Code for Sustainable Homes level 4
Our regions
West | South | East
Hastoe Housing Association Limited
Registered office:
Marina House, 17 Marina Place
Hampton Wick, Kingston upon Thames
Surrey KT1 4BH
Tel: 0800 783 3097
Fax: 020 8943 2163
Web: www.hastoe.com
Please contact our Business Development Director, Kevin Hartnett at [email protected] if
you would be interested in exploring working together