WINTEG CONSULTANCY SERVICES (P) LTD.
Presents
A two day workshop
On
Workplace Communication Skills
“Business Communication”
Date: 21st & 22nd March 2014
At
The Savera, Chennai
www.winteggroup.com
Business Communication
Studies say that 70% of the problems happen at the workplace because of poor
communication. In this fast paced world of business, organizations have to ensure
that their employees are competent in workplace communication skills.
We are pleased to present “Business Communication” – a two day workshop meant
to fine tune the communication skills to cope up with the business challenges of
today.
One of the key features of this workshop is that the participants would be inducted
as life members in the WINTEG United - a forum of continuous improvement and
growth. This forum provides an excellent platform for the participants to work on
themselves and keep learning for the rest of their lives.
Workshop Objectives:1.
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Understand effective communication and take steps towards it
Understand the different styles of communication and work on assertiveness
Understand interpersonal skills and take steps towards developing them
Work on writing skills and become better at structuring written documents
Have a better understanding of email, telephone & corporate etiquette
Program Modules
1. Communication Basics
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Understanding communication
Basic communication principles
Being receiver oriented
Barriers of communication
Plugging the communication gap
Effective communication
Developing confidence & overcoming fear
2. Communication Styles
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Different styles in communication
Difference between assertive, aggressive & submissive styles
Developing assertiveness
Assertive language
Handling different styles of communicators
3. Interpersonal Communication
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Johari windows
The art of giving & receiving feedback
Giving positive & negative feedback
Feedback as a developmental tool
Understanding perceptiveness
Personal effectiveness – a self assessment
Developing people skills
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4. Influencing Skills
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Discussion vs. argument
Making people think in your way
Bringing around people without giving offence
The art of questioning
Listening skills
5. Written Communication
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Structuring different types of documents
Being crisp & concise
Chunking & its importance
Minutes of meeting
The art of summarizing
General tips
6. Email Etiquette
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Some common mistakes
Drafting an email
Basic guidelines
Salutations & signatures
Subject lines, replying & forwarding
Netiquette guidelines
Writing drills
7. Telephone Etiquette
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Basic telephone tips
The rate of delivery & voice tone
Cultural sensitivity
Handling teleconference calls
Some common mistakes
Mock calls & feedback
8. General Etiquette
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Body language & grooming
Introductions & greeting people
The art of small talk
Conversational skills
Office etiquette
Social graces
Methodology
The learning event will be facilitated as a Moderated Learning Process involving
highly participatory and interactive learning methods comprising of:
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Presentations & Seminars
Self assessments and reflections
Simulation Exercises & Discussions
www.winteggroup.com
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Moderation methods for debriefing and reviewing.
The participants will be enabled to:
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Look within themselves in the situational context
Reflect upon their experiences
Arrive at significant learning
Develop action pointers for use in day-to-day situations
Who should attend:This workshop is designed for a broad brand of individuals from entry level to mid
level executives, entrepreneurs and anybody who wants to work on their
communication skills.
Workshop details:
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Dates: 21st & 22nd March 2014
Timings: 09.00 am to 05.00 pm
Venue: The Savera, Chennai.
Registration details:
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Investment - Rs. 5,000/- plus service tax @ 12.36% per nomination
Inclusive of refreshments, lunch, course material and certificate
Payment – 100% in advance payable to WINTEG CONSULTANCY SERVICES
(P) LTD.
Early bird discount of 10% for nominations made before 5th of March 2014
Registration fee is non refundable and non adjustable against any other
training programs of WINTEG. However change in nomination(s) is accepted
For nominations please contact:o
o
Basheer @ 9444411317(email:[email protected])
Jahaan @ 9444950317 (email:[email protected] )
About the Facilitator
Laura Raj is passionate about working with people and organizations in the area of
communication skills and team effectiveness using experiential learning methods and
www.winteggroup.com
class room training methodologies. She is a language and communication skills
expert, having more than twelve years of training experience.
She has a good grasp of work related challenges in communication and is extensively
involved in planning and conducting business communication workshops for a
number of well established corporate houses. She is a high energy speaker and
trainer with a proven track record of nurturing client’s interest and fostering learning.
She has gained an international exposure during her tenure in Australia of 3 years.
She is widely travelled, and this enables her to imbibe the best of many cultures. Her
global confident style of communicating is both impressive and inspirational. She is
also a gracious hostess herself to many corporate and social functions, which gives
her practical know how of the ins and outs of protocol.
Professional Work Experience
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2001 – till date: working as a senior facilitator, training people in developing
communication skills
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Has been conducting training in business communication for various corporate
organizations and recently trained companies are DNB TransUnion, TVS
Infotech, Murugappa Group and MRF Tyres
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Has designed the curriculum and been conducting classes for the BEC
examination held by the British Council for 6 years
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Has designed and implemented a curriculum for IELTS training program,
which she conducts.
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Conducts programs in several educational institutions like MOP Vaishnav
College, CA Institute, Frankfin Airhostess Training Academy, Sriram
Engineering College
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She is also a licensed administrator of the Thomas Profiling Tools
About WINTEG
WINTEG Consultancy Services Pvt. Ltd. is an organization based in Chennai with
service offerings of training, HR & OD consulting. Some of our flagship training
programs are in the domain of human behavior and focus on both self development
and organizational effectiveness.
With our team’s diverse background and experience we have been delighting our
clients across the industries. Some of our recent clients include MRF Ltd., Renault
Nissan, Crompton Greaves, BNP Paribas, SAP India Ltd., DNB TransUnion and Sify
Technologies. For more information on WINTEG, we invite you to visit our website
www.winteggroup.com
www.winteggroup.com