360
international
TRAINING ROI
MASTERCLASS
24 - 25 APRIL 2016
DUBAI
UNITED ARAB EMIRATES
Optimize Training Return on
Investment (ROI) Through
Strategic Evaluations of Training
Effectiveness for Improved
Business Results!
INTRODUCTION
This workshop outlines a step-by-step process you can use to conduct
performance data analysis, evaluate training effectiveness and real impact of
training programs (tangible ROI and intangible) through applying appropriate
level of training evaluation based on organizational objectives and priorities. You
will be led by an expert as you learn and apply ROI concepts to learning and
development. During the workshop, you will develop plans and strategies to
evaluate one of your own programs so you can later execute the Measurement and
ROI Process in your organization. The learning process will also include many useful
case studies and scenarios to facilitate the involvement, collaborative problem
solving and deeper thinking to resolve issues and build confidence to execute. Last
but not least, you will be asked to work in teams to apply the ROI Quality Analysis
Tool to determine the credibility and quality of the ROI in case scenarios.
KEY BENEFITS
•
Learn to apply a credible step-by-step process to conduct post-training analysis
and evaluation of training effectiveness and real impact to the organization
•
Walk away with tools you will know how to use immediately to collect results
data, analyze causal influence and sustained impact, determine tangible and
intangible results and calculate the return on investment (ROI)
•
Learn how to apply the ROI Quality Analysis tool to;
1) Discover how ROI can be deceiving,
2) Identify the evaluation flaws and how to determine the true quality of ROI, and
3) Communicate the real value to executive leaders
EXCLUSIVE TAKEAWAY
ses; tools and
mplete with exerci
A detailed workbook, co
ual alignment
ROI job aid; graphic vis
exh
ex ibits; colour foldout
templates.
d
an
neous hand outs
learning map; miscella
Using Ron’s Measurement and ROI Process, Workshop Graduates Returned to
Their Organization and Evaluated the Business Outcomes and Return on
Investment (ROI) of Specific Training Solutions. Sample Results:
Type of Intervention
Business Outcome
ROI
Leadership development program
for high potential leaders
Reduced employee turnover by 25%
Reduced replacement costs by 15%
67%
Sales training solution
for sales force
Increased new sales by 6%. Revenue
increase of 8% in service department
55%
Customer care training solution
Reduced complaints 30%. Improved
customer satisfaction scores by 4 basis points
39%
Interpersonal skills for call center
12% increase in customer retention
35% reduction in customer complaints
87%
YOUR INTERNATIONAL
COURSE FACILITATOR
Mr. Ron Drew Stone
President
Center for Performance and ROI
Certified Change Consultant
Certified Measurement & ROI Practitioner
(CMRP)
PROFILE
Ron Drew Stone is an author, international consultant &
presenter, coach and one of the world’s most recognized
and accomplished authorities on improving performance
and measuring results. He is President of Center for
Performance and ROI. He has over 25 years of diverse
experience in economic development, training and the
human resource function. Since 1995, Ron has been
involved in perfecting the training measurement and ROI
Process. He has conducted over 200 ROI studies and
directed hundreds more while certifying and coaching
clients on five continents on how to apply his
measurement and ROI methodology. Ron authored and
co-authored numerous published articles and case studies
and five popular books on: Aligning training with the
business; Conducting training needs analysis; and
Measuring business outcomes and ROI of Training.
Ron is currently working with clients in the USA and the
Asia-Pacific region to conduct measurement & ROI studies
in seven countries. He received the Pioneer Award from the
Alabama Healthcare Council for his leadership of a three
year major change initiative. He was Chair of the Edison
Electric Institute’s Executive Leadership Program for senior
officers in the electric utility industry. He has served on the
steering committee and faculty for the University of
Alabama Human Resource Development program and also
designed executive programs for the University of Georgia
and Auburn University. Ron is a certified change consultant
and a certified measurement and ROI practitioner (CMRP).
HR Trade Mark Developments:
• Measurement and ROI Process™
• Performance Alignment and Linkage Process™
• Situational Needs Assessment Process™
Author of
• The Real Value of Training: Measuring and Analyzing
Business Outcomes and the Quality of ROI (5-star rating
on Amazon.com)
• How to Measure Training Results: A Practical Guide to
Tracking the Six Key Indicators
• The ROI Field Book: Strategies for Implementing ROI in
HR and Training
• Aligning Training for Results: A Process and Tools that
Link Training to Business
• The Human Resources Scorecard: Measuring the Return
on Investment (Improving Human Performance)
To receive updates on our upcoming training courses and workshops, kindly register your interest at http://www.360i-group.com
© 360 International Limited. Level 8, Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia. Tel: +603 9205 7770 Fax: +603 9205 7777
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TRAINING ROI MASTERCLASS
COURSE CONTENT
HOW THIS WORKSHOP WILL BE CONDUCTED
to enhance results and improve the ROI of training
DAY1 How
• Top 10 reasons why people do not apply what they learn – even when they
•
know how
Using the performance centered framework to talk performance with clients
Apply appropriate evaluation level based on organization
objectives and priorities
•
•
Four components of evaluation framework to assess training effectiveness
• Level-1 Initial Reaction; Level-2 Readiness (Learning); Level-3 Execution;
Level-4 Business Outcome and ROI
Practical activity: Influencing companion strategies and active management
reinforcement (AMR)
Aim for results
•
•
Linking hard and soft data to the business
Practical activity: Identify how your training links to the business. Teams brief to
class
Best practices in collecting data
•
•
•
•
•
•
The twelve guiding principles of data collection, analysis and reporting
Activity: Eight best practice methods to collect credible data
• Focus groups, Interviews, Observation and Questionnaires
Ten typical data collection sources and the credibility of each
Practical activity: Identify approaches (why, how and when) to collect baseline and
follow-up data
Practical activity: Developing twelve key follow-up questions to collect
performance data
Case scenario: Analyzing data and calculating ROI using an Action Planning
process
WHY THIS EVENT
Increasingly, stakeholders and leaders who fund
training are interested in demonstrated results. The
increasing demand for accountability and prudent
expenditures are necessary so as to succeed in
today’s global competitive environment. Only by
being able to realize the benefit of the training
expense onto the bottomline of the organization,
can the senior managers justify their training
investments and improve their training approach to
bring about the greatest profit from the expense.
Timely training and the latest practical tools and
techniques to design and execute training
measurement and evaluation at all levels and link
your soft-skill and hard-skill training programs to
the business.
Take a dramatic leap forward in demonstrating the
contribution of your training programs, and achieve
a new level of accountability. Walk away from this
workshop with proven and practical real-world
tools, worksheets and processes to evaluate actual
training results and gain increased management
co-operation, support and respect.
practices to analyze and adjust results for causal influence
DAY2 Best
• Practical activity: Case scenarios of three credible methods to determine causal
•
influences
• Comparison groups, Conditional trend analysis and Credible source estimates
Practical activity: Utilize job aid to make causal influence decision
Analyze and adjust results for sustained impact
•
•
How and why three sustaining adjustments influence the credibility of any ROI
evaluation
Practical activity: Case scenarios identifying/discussing how to determine
sustained impact
• One-time impact, Recurring impact and Turnover loss adjustment
Assign monetary values to data
•
•
Three credible approaches to assign monetary value to business outcome data
• Known values, Value by association and Credible source estimates
Case scenario: Determining the value of a unit of performance
Analyze tangible and intangible (non-ROI) results
•
Practical activities:
• Calculating the required improvement factor
• Assigning monetary values to intangible performance data
Identify fully loaded costs of the training solution
•
•
Differentiating direct costs and pro-rated costs
Practical activities: Identifying fully loaded costs and direct and pro-rated costs
The deceiving nature of ROI and how to perform ROI quality
analysis – The Acid Test
•
•
•
•
Analyzing the seven key variables that influence the quality and magnitude of
ROI calculations
Practical activity: ROI Quality Analysis – Teams apply tool to analyze credibility &
quality of ROI in case scenarios
The dos and don’ts of calculating and reporting ROI
Practical activity: Teams finalize and present their learning map
WHO SHOULD ATTEND
GMs, Heads, VPs, Directors, Managers of:
§ Training and Development
§ Learning and Development
§ Organizational Development
§ Human Resource / Human Capital
§ Performance Management
§ Measurement and Evaluation
§ Talent Development
COURSE SCHEDULE
8.00
8.30
10.00 - 10.20
12.30 - 13.30
14.40 - 15.00
16.30
Registration & Coffee / Tea
Workshop commences
Morning coffee / tea
Lunch
Afternoon coffee / tea
End of day
To receive updates on our upcoming training courses and workshops, kindly register your interest at http://www.360i-group.com
© 360 International Limited. Level 8, Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia. Tel: +603 9205 7770 Fax: +603 9205 7777
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TRAINING
ROI MASTERCLASS
REGISTRATION FORM
(ROI-WEB)
* Email : [email protected]
( Mobile : +6016 2212 360
( Office : +603 9205 7770
24 - 25 APRIL 2016
DUBAI
UNITED ARAB EMIRATES
6 Fax
DELEGATES
1 Name
IN-HOUSE TRAINING
360 International is able to customise cost-effective Training
ROI in-house trainings to your organisation's requirements,
for your preferred dates and location. Kindly contact the
above for further information.
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Document & Data Management For Oil & Gas and Petrochemicals
Financial Analysis & Modelling Using Excel
Professional Investigation & Covert Surveillance
Root Cause Analysis
The Art of Negotiating Under Pressure + Mediation
The Craft of Technical & Scientific Writing & Presentation
Using SLAs For Effective Services Management
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A five star venue to be announced.
General Information:
1 The fees cover lunch, tea breaks, materials and certificate.
2 Official confirmation will be sent, once registration has been
received.
3 Participants will need to arrange their own accommodation.
4 Attire: Smart Casual
AUTHORIZATION
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Substitutions are welcome at any time. Please notify us at least 2
working days prior to the event. All cancellations will carry a 10%
cancellation fee, once a registration form is received. All
cancellations must be in writing by fax or email at least 2 weeks
before the event date. Cancellations with less than 2 weeks prior to
the event date carry a 100% liability. However, course materials will
still be couriered to you.
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Thank you for your registration!
PAYMENT DETAILS
Payment is required within 5 days upon receipt of the invoice.
DUBAI, UAE
USD 1,895 per delegate
USD 4,995 SPECIAL FOR GROUP OF 3
The fee does not include any taxes (withholding or otherwise). In case of any taxes applicable
the client has to ensure that the taxes are paid on top of the investment fee paid for the course.
Compliance with the local tax laws is the responsibility of the client.
* Save up to 50% for In-house Training program
Bank transfer:
360 INTERNATIONAL LIMITED
Emirates NBD Bank PJSC
P.O. Box 777, Baniyas Road,
Dubai, United Arab Emirates.
Account No: 0514951292202 USD
Swift No: EBILAEAD
IBAN No: AE690260000514951292202
All payments must be received prior to the event date
To receive updates on our upcoming training courses and workshops, kindly register your interest at http://www.360i-group.com
© 360 International Limited. Level 8, Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia. Tel: +603 9205 7770 Fax: +603 9205 7777
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