Leverage the Power of Salesforce®
BACKGROUND
There’s no doubt that Salesforce® is a powerful platform containing many cloud-based products, but the benefit
gained by using it depends greatly on the know-how of those implementing it.
Artisan Consulting is a Salesforce® Partner that specialises in optimising your customer systems by helping you
with the groundwork to get the most out of your Salesforce® implementation from Day 1.
For those who have already introduced Salesforce®, but are experiencing challenges, Artisan Consulting also offers
customised solutions to address issues and improve business outcomes.
WHY ‘ARTISAN CONSULTING’?
HOW WE DO IT
An Artisan possesses both creativity and skill. In avidly
practicing their craft, they obtain the experience and
aptitude to reach the expressive levels of an artist.
Artisan Consulting was founded on a philosophy of
delivering Salesforce® solutions that are handcrafted
with care, an approach that has ensured the delivery
of highly-customised and comprehensive systems with
ongoing support.
Our head office in Melbourne is home to a team of
professionals with extensive experience spanning a
range of industries. We are a Salesforce® Marketing
Cloud Partner as well as a System Implementation
Consulting Partner for the core Salesforce® Sales/
Service/Community/App Clouds.
Unlike hobbyists who lack enterprise experience and
global management consulting services which operate
inefficient resourcing models, Artisan Consulting has
focused solely on nurturing their engineering “craft”
to master a niche and address the increasing market
demand for complex quality solutions.
Our company culture encourages and rewards
exceptional Salesforce® proficiency. Why is this
important for you? We optimise your business
outcomes by deploying small teams of highly skilled
Salesforce® experts (“Artisans”). Upon thorough
analysis of your business needs, these Artisans deliver
disciplined software engineering services to optimise
your Salesforce® products.
SERVICES
Artisan Consulting has developed an efficient and disciplined approach to delivering optimised programs for mid
to large sized corporations for whom Salesforce® is a mission critical system. Our portfolio of services includes:
Salesforce® Initial Implementation
Salesforce® Architecture Health Check/Audit
If your organisation has decided to deploy Salesforce®
for the first time, we can assist you in establishing an
optimised system that will nurture long term results.
A “Minimum Viable Product” approach ensures you will
benefit from enough necessary features from Day 1, and
gain sufficient feedback upon which to further evolve
your system. The Implementation delivery phases are:
For companies that have already implemented
Salesforce®, it is wise to periodically assess the condition
of your system. Artisan Consulting is trained to examine
your overall Salesforce® health with recommendations
for improvement that are adapted to your business
needs and future strategy. Our Salesforce® Audit takes
two to three weeks (possibly longer for complex
implementations such as those with global scale)
and includes:
•Strategy, Requirements, Design, Development, Testing, Deployment, Training and Support
Salesforce® Program Delivery
By embedding a team of our highly experienced and
skilled Artisans inside your organisation, we are able to
begin working through backlog items in priority order.
Our program delivery is based on a capacity funded
engagement model that is agile and able to meet
evolving requirements and overcome challenges as
they develop over time.
Salesforce® Project Delivery
Our project delivery service is based around an agreed
statement of work that is defined during an initial phase.
This team composition is determined by considering
your business needs, timelines and material conditions.
By applying a capital funded engagement model, Artisan
Consulting is able to target your specific requirements
and requests with the necessary resources.
• Assessment of the current state of your Salesforce® implementation, your desired future state and a roadmap specifying the necessary plan of action to get you there.
Salesforce® Rescue Mission
In some cases, your Salesforce® is being underused or
is being challenged by an overwhelming number of
issues that inhibit your business performance. Artisan
Consulting will assess the root of your problems, rather
than trying to eradicate individual symptoms. We can
assist with setting up best practice governance by
establishing a Centre of Excellence. Ultimately,
the rescue mission will resolve instability, improve
performance and repair project delivery momentum.
SPECIALTIES
Artisan Consulting is armed with an abundance of industry experience in real estate, travel, education and more.
Although we provide an extensive range of services to mid-large enterprises, as well as supporting smaller
implementations, there are two service categories that fall within our particularly specialised area of expertise:
Implementation and Auditing.
SALESFORCE ® IMPLEMENTATION
Artisan Consulting is a Salesforce.com Partner specialising in implementations which are complex due to:
• The degree of custom development: In some cases, your business may require extensive customisation to deliver aspects such as specialised user interfaces, data processing and system integrations.
• The number of inter-dependent Salesforce® Clouds: Businesses can benefit from implementing multiple Salesforce® clouds for areas such as sales, service and marketing.
• The number of system integrations: Extensive integration affects the complexity of a system, however it offers impressive results when implemented strategically to deliver outcomes like a single customer view.
• The number of users/communities/business units: This can vary greatly depending on your business and/or industry. It is also possible to consider potential growth and the use of your Salesforce® implementation by your customers and business partners.
• The number of program roadmap delivery phases: In certain instances, the process of achieving objectives
is significantly more complex and lengthy, especially when multiple work streams need to run concurrently.
ARCHITECTURE HEALTH CHECK / AUDIT
Existing Salesforce® implementations can benefit immensely from an Artisan Consulting audit. By assessing
your current system, our team of Artisans is able to align the evolution of your Salesforce® products to your
Strategic Business Outcomes. In order to do this, we:
1
Consult stakeholders and review your Salesforce® implementation to gain a profound understanding of
your existing system, how it functions and what you are striving to achieve with it.
2
Identify variances to best practice and obstacles to achieving value. With extensive skill and enterprise experience, we have mastered the craft of creating best practice models and pinpointing the obstacles
that stop you from following them.
3
Document discovery findings with recommendations for action. We don’t just tell you what the problem is, we will dig deeper to the root of it and define the best action to solve it.
4
Define a roadmap outlining the actions and steps that need to be taken in order to reach the goals set
by your business. This is a roadmap designed to optimise the performance of your Salesforce® over time
and allow for changes when new growth potential arises.
Finally, Artisan Consulting will establish an effective and agile Delivery Team that has the knowledge and
“craftsmanship” to tailor a system specifically suited to your business and capable of delivering business value.
Customers are the roof sustaining your business. By using Salesforce® to support all key customer facing functions the
customer receives a consistent high quality experience where what is known about the customer is shared.
CUSTOM
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CLOUD
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BOARD
SHAREHOLDERS
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If your business is planning to implement
Salesforce® or is faced with an implementation
that could use some expertise to remove
challenges and improve outcomes, contact
Artisan Consulting.
Richard Clarke
MANAGING DIRECTOR & SALESFORCE TECHNICAL ARCHITECT
EMAIL [email protected]
MOBILE +61 410 804 829
ARTISAN CONSULTING
Level 8, 350 Collins St
Melbourne VIC 3000
Australia
PHONE +61 (3) 8601 1177
FAX +61 (3) 8601 1180
EMAIL [email protected]
WEB about.artisans.com.au
/artisanconsulting
/artisanforce
@artisanforce
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and are used here with permission.