FFTMonthlySummary:April2015
DRVICTORIAMUIR'SPRACTICE
Code:E87753
SECTION1
CQRSReporting
CQRSReporting
FFT001
FFT002
FFT003
FFT004
FFT005
FFT006
FFT007
FFT008
FFT009
FFT010
FFT011
FFT012
47
10
0
0
0
0
9
0
0
48
0
0
Notes: 1. TheCQRSReportingtablescoresaboveshouldbeentereddirectlyaspresentedintotheCQRSSystem.ForfurtherinformationpleasecontacttheCQRSservice
deskon08004402777oremailthematcqrsservicedesk@gdit.com.Pleaseselectthe'DataSubmission'tabfromthemainmenu.
SECTION2
ReportSummary
147
SurveyedPatients:
57
Responses:
ExtremelyLikely
Likely
Neither
Likelynor
Unlikely
Unlikely
Extremely
Unlikely
Don’tKnow
Total
41
7
0
0
0
0
48
ManualUpload
6
3
0
0
0
0
9
Total
47
10
0
0
0
0
57
82%
18%
0%
0%
0%
0%
100%
SMS-Autopoll
SMS-UserInitiated
Tablet/App
Web/E-mail
Total(%)
SummaryScores
100%
0%
0%
NHSScoringGuidance
RecentguidanceissuedbyNHSEnglandhasconfirmedthemoveawayfromthe‘NetPromoter’scoringmethodologytoasimpler‘PercentageRecommended’and
‘PercentageNotRecommended’method.
Thepercentagemeasuresarecalculatedasfollows:
Recommended(%)=
NotRecommended(%)=
extremelylikely+likely
extremelylikely+likely+neither+unlikely+extremelyunlikely+don'tknow
extremelyunlikely+unlikely
extremelylikely+likely+neither+unlikely+extremelyunlikely+don'tknow
x100
x100
ForfurtherinformationabouttheselectionofthescoringmethodpleaseseetheNHSFFTReviewpublishedinJune2014here:
http://www.england.nhs.uk/ourwork/pe/fft/fft-test-review/
SECTION3
PracticeScoring
PracticeScore:'Recommended'Rank
YourScore:
100%
PercentileRank:
100TH
0%
50%
100%
Lower
Mid
100%
HighScore
58%
LowScore
Notes: 1. Displaythe'Recommended'scoreandpercentileforcurrentreportingmonth.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
3. Percentilerepresentshowyour'recommended'scorecomparestoallotherpracticesmanagedbyiPLATO.Yourscoreof100thpercentilemeansyourpracticescored
above100%ofallpractices.
FriendsandFamilyScore
PracticeScore:'Recommended'Comparison
102%
100%
98%
96%
94%
92%
90%
88%
86%
84%
82%
80%
78%
01/04
04/04
08/04
10/04
AllPractices
15/04
20/04
28/04
DRVICTORIAMUIR'SPRACTICE
Notes: 1. Practicescorecomparisonof'recommended'scoresonly.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
PracticeScore:'Recommended'DemographicAnalysis
Age
Gender
<25
25-65
65+
AllPractices
81%
88%
91%
DRVICTORIAMUIR'S
PRACTICE
100%
100%
100%
AllPractices
89%
DRVICTORIAMUIR'SPRACTICE
87%
100%
100%
Notes: 1. Scoresforcurrentreportingmonth.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
FFTScore%
PracticeScore:DayoftheWeekAnalysis
110%
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Monday
Tuesday
Wednesday
Recommended
Thursday
NotRecommended
Notes: 1. PracticeperformancebyDayoftheweek.Representsactualscoreforall'days'duringreportingperiod.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
Friday
Saturday
SECTION4
PatientResponseAnalysis
Responses
PatientResponses
13
12
11
10
9
8
7
6
5
4
3
2
1
0
01/04
04/04
08/04
10/04
Recommended
15/04
NotRecommended
Notes: 1. Totalresponseshistoricbyday.
2. Representsactualresponsesreceivedfromallmethods.
3. ResponsesclassifiedasperNHSguidelines.Seescoringguidancesection.
20/04
Passive
28/04
SECTION5
PatientFreeTextComments:Summary
Thematic
TagCloud
ReceptionExperience
8
ArrangementofAppointment
6
ReferencetoClinician
23
friendly
also
run
nin
g
luc
ky
Notes: 1. Thematicanalysisforcurrentreporting
month.
2. Thematicanalysiscoversthemost
discussedthemesbyanalysing
sentencefragementsandisnotan
exhaustiveanalysisofalltalkingpoints.
3. Tagcloudisrenderedusingthemost
usedpresentparticipleverbs,gerund
verb,adverbsandadjectiveswherethe
wordfrequencyisreflectedintextsize.
pa
st
reliable
hu
ge
ha
rd
yo
ready l ung
extremely ikely
en
orm
ou
sly
genuine
consistently
ma
inly
good
always
ma
m k
looking
clean
alm ed ing
warm
os
ica
t
en
completely lo lively
tire
kindly
l
ve
caring
on
welcoming
ba
line
much
great
a
s
w
ck
cco ee
just ly
o
mming
littl
n
e
de odatin
qu
easy
equally
i
t
e
cle
rfu g
ar
l
excellentha able
f
t
competentco ppy ollopwing comverinhow pstroa lit reallycoolwice
ord
ig e
rom e g e
dic
mo ev htfo
ina
p
t
a
rw
l
t
e
tin
y
ion
lly
ard
g
ally r
new
ever
actually
waiting
nic
e
helpful
PatientFreeTextComments:Detail
Notes: 1. FreeTextCommentreceivedforcurrentreportingmonth.
2. ClassificationbasedoninitialresponsetoQ1ratherthancontentofmessage.
3. Legend: Consenttopublishcomment/ Noconsenttopublishcomment
Recommended
Extremelylikelyfirstthestaffinformationishelpfulanditsagoodfeelingthatyouseehappysmileyface..Andthestaffnursewhodonemycheckupshescoolgoodandshe
explaineverythingveryclearandmostcleanareamedicalclinic...
Helpfulandfriendlyandefficientservice
Friendlypractice
Alwayshelpfulstaffanddrs.Quitereadytogetappointmentandabletogetrepeatprescriptiononline
Gpwasabletoassistmewithmyneeds
DrAlbanyisprofessional,approachable,kindandcaring.
CanalwaysgetappointmentreceptionstaffreallylovelycleanwaitingroomdoctorsallwonderfulVimiisgreat.
DrmuirisanexcellentGPandworkshardtoensurebestcareforherpts.Drmuirsawmyyoungbabydaughtertwicethisweekandmanagedtogetadermatologistatthe
hospitaltoreviewahugerashcoveringhalfherbodyfollowing2phonecallstothedermatologist.Asaresultofherpersistenceforourdaughtertobeassessedbya
dermatologist,shehasbeengiventreatmentforherrashbutalsoanappttohaveanallergytestin2weekstimebackatthehospital.Drmuiralsokindlylentusthetaxifaretotravel
homeas,havingwalkedtosurgerytoday-weneededtogettothehospitalpromptlytoseethedermatologistbutdidn'thavemoneyitOystercardswithus.WonderfulGPandlively
friendlyreceptionstafftoo!
Gooddoctors.
Amveryhappywithmygptheytakecareofmymedicalneeds
Reliable,likeablestaffandeasyaccesstoappointments.
Consistentlygood,politeandexperiencedprofessionals.
Politenessandprofessional
Youcanalwaysgetanappointmentandtheteamgoaboveandbeyondtoknowyoumorethanjustbeinganotherpatient.IhavereceivedexcellentcarefromDrLazari,DrOley
andVimiDeakin.Ifeelveryluckytobepartofthepractice.
Friendly,caring,competentdoctor.
Warmfriendlyreception(whenIregisteredandwhenIcamefortheappt).DrMuirlovely,straightforwardandveryaccommodating.
Wasrunningalmostontimeandansweredallmyquestionstothepoint.Howevercouldhavehelpedmealittlemoreononeofmyqueriesandendeduphavingtocomehome
anddoallthecoordinatingwiththehospitalmyself.
DrMuirwasthemostgenuine,friendlyandhelpfuldoctorI'veeverhadthepleasureofseeing.
ThebestcareinLondon
Friendlyandcompetentservice.
Friendlystaffatreception,notroublebooking,alwayshappywithadviceandcarereceivedfromGPsandnurses.
Ican'tfaulttheservice,,andthedoctorIsaw,howeverthesurgeryislookingveryrundownandcoulddowithbeingcompletelyrenovated
Veryefficient,friendlyserviceandmydoctorisalwayssowelcoming,knowledgableandactuallycares
Goodafternoon!Myreasonsformyfeedback:Iwastreatedwithsomuchcareandinaverypoliteway!Plusveryprofessional!Ilikedandapreciatedalsothenewwayofmaking
testblood,thetechnologyformakingthetestforcholesterol..justinfewseconds....?
Vefficientandfriendlyreception,Drmuirveryverygood,likeherenormouslyandtrusther..
BecauseallpeopleistreatedwithrespectandequallytheGPsaregood
Promptappointments Knowledgeabledoctors
Goodservice
Doctorsareveryknowledgeableandapproachable.
MyentirefamilyhasalwayshadthebestofcarefromDrMuirforthepast25years
Alwaysapproachable
Verygoodservice-nicedoctors!
ThecareIhavereceivedfromtheDr's(IhavemainlyseenDrMuir)hasbeengood.Availabilityofappointmentsisgood.
FamilyGPbutalsoshehassupportedusmedicallybutalsoemotionally.Ararity.
Not Recommended & Passive - no comments made this month