™
WeR@Home 
Manager
User Guide
ESUGSL002
Version 2.2
April 2017
Table of Contents
Table of Contents
1.
2.
3.
4.
5.
2
Introduction .......................................................................................................................................... 4
1.1.
WeR@Home™ Manager Implementation ................................................................................... 4
1.2.
Admin User .................................................................................................................................5
1.3.
Login ...........................................................................................................................................5
Main Page ............................................................................................................................................... 7
2.1.
System Status ..............................................................................................................................7
2.2.
Firmware Update........................................................................................................................ 9
2.2.1
Recent Updates ............................................................................................................ 9
2.2.2
Version Management .................................................................................................. 10
2.2.3
RSU in Progress ............................................................................................................ 11
2.3.
Hub Management ..................................................................................................................... 12
2.3.1
Filters........................................................................................................................... 14
2.4. Reports...................................................................................................................................... 16
2.5.
User Admin ............................................................................................................................... 17
2.6. Panels Registration .................................................................................................................... 18
2.7.
System Parameters.................................................................................................................... 18
2.8. View Package Offerings ............................................................................................................ 19
Version Management ...........................................................................................................................20
3.1.
Add Version Release ................................................................................................................ 20
3.2.
Edit Version Release .................................................................................................................. 23
3.3.
Delete Version Release ............................................................................................................ 24
RSU In Progress ..................................................................................................................................... 25
4.1.
Selected Batch Panels Status ..................................................................................................... 25
4.2. Devices In Upgrade ...................................................................................................................26
Hub Management ................................................................................................................................. 28
5.1.
Hub Details ...............................................................................................................................29
5.1.1
Hub Version ............................................................................................................... 30
5.1.2
Set Configuration ........................................................................................................ 31
5.1.2.1
Assigning a Service Level Package ........................................................... 31
5.1.2.2
Assigning an HD Camera Service Level.................................................... 32
5.1.2.3
Enabling Monitoring Status ..................................................................... 32
5.1.3
Hub Management Commands .................................................................................... 33
5.1.4
Change Server Process ................................................................................................36
5.1.4.1
Prerequisites ............................................................................................36
5.1.4.2
Change Server Procedure........................................................................ 37
5.2.
Registered Users ....................................................................................................................... 38
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Table of Contents
5.3.
Installed Devices .......................................................................................................................39
5.3.1
Using CM Support Mode ............................................................................................. 41
5.4. Event History ............................................................................................................................43
5.4.1
History Details ............................................................................................................ 44
5.4.2
Retrieve History Details .............................................................................................. 45
6. Reports Management ........................................................................................................................... 47
6.1.
Report: All WeR@Home Registered Panels .............................................................................. 48
6.2. Report: Panel and Devices Status ............................................................................................. 49
6.3. Report: Users ........................................................................................................................... 50
6.4. Report: Recent Events............................................................................................................... 51
6.5. Report: Recent Commands ....................................................................................................... 52
6.6. Report: User Registration.......................................................................................................... 53
6.7. Report: Suspended Accounts.................................................................................................... 53
6.8. Report: Account Detailed Activity ........................................................................................... 54
6.9. Report: Account Activity Summary ........................................................................................... 55
6.10. Report: Service Level History to Days .......................................................................................56
6.11. Report: Service Level History to Dates ...................................................................................... 57
6.12. Report: HD Camera Service Level History .................................................................................58
7. User Administration .............................................................................................................................. 59
7.1.
Accessible Modules...................................................................................................................59
7.2.
Add User ................................................................................................................................... 61
7.3.
Edit User....................................................................................................................................62
7.4. Delete User ...............................................................................................................................63
8. Panels Registration .............................................................................................................................. 64
9. System Parameters ...............................................................................................................................66
10. View Package Offerings ........................................................................................................................ 67
Appendix A
RSU Status Logging .............................................................................................................71
WeR@Home™ Manager User Guide
3
Introduction
1. Introduction
WeR@Home™ Manager is a web-based application, designed to support you or the service provider
system administrator. WeR@Home™ Manager provides you with the tools to manage and maintain
WeR@Home™ systems belonging to your customer base.
WeR@Home™ Manager enables maintenance, control, and remote software update, transparent to
the WeR@Home™ users. Your system administrators can use the WeR@Home™ Manager to get a
detailed picture of the users’ WeR@Home™ systems, to provide better maintenance and operation
support. WeR@Home™ Manager enables you to manage your customers’ WeR@Home™ service levels
including the service level for HD camera usage and video storage.
The WeR@Home™ Manager includes capabilities such as:

Updating hub firmware and software

Viewing hub statistics such as status and version

Viewing hub event history

Providing command control of all hubs

Managing user profiles

Searching for information using an advanced search engine

Generating customized HTML reports

Allowing for mass registration of multiple hubs in the WeR@Home™ Manager application

Viewing service package offerings including HD camera service packages
NOTE: The terms “hub” and “panel” are interchangeable.
1.1.
WeR@Home™ Manager Implementation
The WeR@Home™ Manager application is an integrative part of the WeR@Home™ server installation.
The data about the hubs in your customer base is available to your system administrators, which
includes the following information:
4

Event history

User profiles

Device configuration
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Introduction

Device firmware statistics

Registration date

Last connect time

The customer group with which the hub is associated

System arming status

GSM reception level

Service level packages by user type

Authorization rules for service level packages

HD camera service level

Third-party event monitoring capability
1.2. Admin User
The Admin user is defined during the WeR@Home™ server installation and is granted total access to
the system. The Admin user manages the WeR@Home™ Manager application, including defining other
users in the system with full or limited access.
User access is defined by granting access to the various modules in the application. For example, a
user with access to the User Admin module is granted privileges to manage users and user profiles.
Refer to 7 User Administration on page 59.
1.3.
Login
Ensure you have the following to use WeR@Home™ Manager:

A personal computer (PC) with Windows 7 or later, with internet access and one of the
following browsers:
 Microsoft™ Internet Explorer® 8 or later
 Firefox® 4 or later
 Google Chrome™, any version

The URL for the WeR@Home™ Manager application

User credentials provided by the system administrator.
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Introduction
NOTE: Contact Essence Professional Support for the URL to access the
WeR@Home™ Manager application.
To login to the WeR@Home™ Manager application:
1. In your web browser, enter the URL to the WeR@Home™ Manager application.
The WeR@Home™ Manager Login page appears.
Figure 1 – Login Page
2. Enter the user credentials, provided by your system administrator.
NOTE: If you forget your password, contact your WeR@Home™ Manager system
administrator to reset your password.
The System Status page of the WeR@Home™ Manager application appears displaying operational
statistics. Refer to 2.1 System Status on page 7.
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Main Page
2. Main Page
The main page of the WeR@Home™ Manager application provides access to the application modules.
The username of the user who is logged-on appears above the quick access bar, next to the Log Out
switch, as shown in Figure 2.
Figure 2 – Quick Access Bar
The application modules are:

System Status: refer to 2.1 System Status on page 7.

Firmware Update: refer to 2.2 Firmware Update on page 9.

Hub Management: refer to 2.3 Hub Management on page 12.

Reports: see section 2.4 Reports on page 16.

User Admin: refer to 2.5 User Admin on page 17.

Panels Registration: refer to 2.6 Panels Registration on page 18.

System Parameters: refer to 2.7 System Parameters on page 18.

View Package Offerings: refer to 2.8 View Package Offerings on page 19.
2.1. System Status
The System Status module provides you with a dashboard-style representation of the information
about each group of hubs.
Figure 3 – System Status Pie Charts
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The System Status displays three pie charts, shown in Figure 3, representing WeR@Home™ statistics in
the Statistics tables, shown in Figure 4.
Figure 4 – System Status Statistics Table
All categories in the System Status Statistics page are hyperlinks to the Hub Management module.
Table 1 describes the information in the System Status Statistics tables.
Table 1: System Status Statistics
Statistics Group
WeR@Home
Statistics
Remote SW Update
(RSU) Statistics
Category
Description
Total Panels
The total number of activated hubs in the customer base,
regardless of status
Registered Panels
All the registered hubs that have completed first-time
registration: Each of these hubs has an owner with contact
information.
Online Registered Panels
All the registered hubs that are currently connected to the
Server
Offline Registered Panels
All the registered hubs that are not currently connected to
the Server
Armed Panels
All the registered hubs whose status is “Armed”
Panels in current batch
All the hubs that are included in the currently batch for
software module upgrade
Pending Panels
All the hubs awaiting software module upgrades
In Process Panels
All the hubs currently undergoing software module upgrades
Completed Panels
All the hubs that have completed their software module
upgrades
Failed Panels
All the hubs whose software module upgrade did not
complete successfully
Click on a category to drill-down to the Hub Management module and display the hubs included in
the category. Refer to 2.3 Hub Management on page 12.
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2.2. Firmware Update
The Firmware Update module includes the following processes:

Recent Updates

Version Management

RSU In Progress
2.2.1 Recent Updates
Click Recent Updates on the Firmware Update dropdown menu to display the Recent Updates table.
The hub software update information listed in the Recent Updates table is retrieved according to the
table filter period.
The filter retrieves and displays the hubs updated within the filter period. The filter period is required.
The default filter period is from the beginning of the current month to the current day.
To the right of each filter date field is
. You can only enter the dates for the filter period using
. Once the Calendar is open, as shown in Figure 5 below, you can either enter the dates manually
or select them from the dropdown calendar. The dates are in mm/dd/yy format.
Figure 5 – Filter Calendar Mechanism
Table 2 describes the information in the Recent Updates table.
Table 2: Recent Updates Information
Field Name
Description
Customer
The group to which the owner belongs
Serial
The hub serial number
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Field Name
Description
Name
The name of the hub owner
Mobile
The cellular phone number of the owner
Status Time
The last time a status notification was sent concerning the update of the
software of the hub and its peripherals, within the filter period.
Enter Date and Time in the following formats respectively:
MM/DD/YYYY
HH:MI AM/PM
Note: Hub sends the status notification for itself and its peripherals.
Status
The description of the Update process:

Completed

Failed

Not in process
2.2.2 Version Management
The purpose of Version Management is to define the hub software version release and track the
version updates as they occur.
Click Version Management on the Firmware Update dropdown menu to display the Version
Management table.
Table 3 describes the information about the releases listed in the Version Management table.
Table 3: Version Management – Releases
Field Name
Description
Source
The upgradeable hub software versions. All versions are backwards compatible.
If checked, the upgrade is for a GSM module release.
10
GSM
Note: The GSM module upgrade is a firmware over-the-air update. As a result, cellular
charges may apply.
Target
The version presently being upgraded
Notes
The purpose of the upgrade
FTP Path
The FTP address, RSU file name, and RSU file location
User Name
The FTP Server user name
Password
The FTP Server user password
File Size
The FTP file size
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Field Name
Description
Retries
The number of times the hub tries to download the FTP file. User defined
Timeout
The total FTP file download time for all download attempts
Version Update
The date the new hub software version was created, displayed in MM/DD/YY format
If checked, the releases are available (published) for firmware/software update.
Click this icon to edit a row in the table.
Click this icon to delete a row from the table.
Click this button to enter information for a new release.
Refer to 3 Version Management on page 20.
2.2.3 RSU in Progress
The purpose of the RSU (Remote Software Update) In Progress module is to monitor the progress of
the version updates of the selected hubs.
Since the RSU process can upgrade one or more hubs, the RSU process is managed as a “Batch”. Each
batch is assigned an identification number (RSU Batch Id). Figure 6 shows the Firmware Upgrade
Batches table that displays the status of the upgrade process of all the batches.
Figure 6 – RSU in Progress Table
You can drill-down to more detailed information to further explain the status of the RSU upgrade
process per batch.
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Table 4 describes the information reported in the Firmware Upgrade Batches table, including how to
drill-down for more details.
Table 4: RSU In Progress – Batches
Field Name
Description
Attributes
RSU Batch Id
The identification number of the batch of
hubs to upgrade via the RSU process
Integer
No. Panels
The number of hubs included in the batch
Integer
Target Release Version
The published target version defined in the
Version Management module
Format:
GSM
If checked, GSM module upgraded.
Start Date
The date and time the RSU upgrade process
began
[Customer ID].[Release ID]
Format: MM/DD/YYYY HH:MI AM/PM +
SS:SS
Percentage completed
Progress
The status of the RSU upgrade process
Color-coded:
Blue – Successful
Red - Failed
Show Details
Click the arrow icon to drill-down to more
details about the Batch upgrade process.
Hide Details
Click the arrow icon to drill-UP to return to
summary information of the Batch upgrade
process.
Click this button to retrieve renewed status
information
>>
Drill-down to Selected Batch Panels
Status table
<<
Drill-UP to Firmware Upgrade Batches
table
Push Button
Refer to 4 RSU In Progress on page 25.
2.3. Hub Management
The Hub Management module is the central module to the WeR@Home™ Manager application. The
purpose of the module is to:
12

Update hub and device firmware and software

View all hub information, current and history events

Control hub status

Issue special commands to the hubs
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
Set configuration of service level packages for registered hubs

Manage HD camera accounts
Table 5 describes all the columns in the Hub Management table.
Table 5: Hub Management
Name
Description/Instructions
Mark the checkbox for each hub (with its peripherals)
that is to be upgraded.
<Checkbox>
For example, the Update Selected Kits process
upgrades the software for the hubs where this
checkbox is marked. For information about Update
Selected Kits, see page 15.
Attributes
For Upgrade = checked
Not for Upgrade= Unchecked
Default: Not for Upgrade= Unchecked
Customer
The group to which the owner belongs
Character
Account Id
The hub account identification number
Integer (8)
Serial
The hub serial number
Hexadecimal
Version
The internal release number for the software version
upgrade
12-character string in format:
Place Name
The name assigned to the hub, usually describes
where the hub is located such as Home or Office.
A/N
User Name
The hub owner name
Character
Email
The hub owner email address
Mobile
The hub owner cellular phone number
Connection Type
The type of connection used to connect the hub to
WeR@Home™
GSM or Ethernet
Hub Status
The communication status of the hub
Online or Offline
nnn.nnn.nnn.nnn
The following represent the GSM
reception Levels:
GSM Level
The level of GSM communication currently for the
hub, if the hub has a SIM card

- Hub without SIM card

- Hub with SIM card with No
GSM reception

- Hub with varying GSM
communication levels.
Arming Status
The arming status of the hub
Disarmed or Armed
Power Status
Whether or not the hub is plugged into a power
outlet (mains)
Connected or Not connected
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Name
Description/Instructions
Attributes
Last Connect
Time
The last date and time the Hub connected to the
Server
Format: MM/DD/YYYY HH:MI AM/PM +
SS:SS
The date and time when First Time Registration for
Registration Date the hub was completed
Configuration
Show Details
MM/DD/YY HH:MI AM/PM
To assign the WeR@Home™ system service level
package to the hub: Refer to 5.1.2 Set Configuration
on page 31.
Click on
to drill down to the Hub Management
history information and further hub details, such as
registered users and devices.
Refer to 5.4 Event History on page 43.
Refer to 5.1 Hub Details on page 29.
2.3.1 Filters
The Hub Management module provides you with filters to allow you to display only those records that
are of interest.
Figure 7 shows the basic filter with selection criteria and additional functionality.
Figure 7 – Standard Retrieval Filter
Table 6 describes the selection criteria fields and the functions of the push buttons in the Standard
retrieval filter.
Table 6: Filter Criteria and Buttons
Name
Description/Instructions
Attributes
Comments
<search string>
Enter the search string for the
filtered retrieval according to
the selected search criteria.
Character
It is required to select
search criteria. Owner
Name is the default search
criteria.
Search criteria:
Name: Owner name
You are required to
qualify the search by
choosing the search
criteria
Email: Owner email
Mark the button for the
search area required.
Mobile: Owner mobile
Panel Serial: Hub serial number
Account Id: Hub account ID
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Name
Description/Instructions
Attributes
Comments
Click this button to reveal the
retrieval options of the more
complex retrieval filter.
Push Button
The encircled DOWN arrow
on the button signifies how
to switch to the Advanced
Search filter.
Click this button to clear the
selection criteria previously
entered.
Push Button
Click this button to initiate the
search according to the
selection criteria entered.
Push Button
Click this button to execute the
RSU process for the Hubs with a
marked checkbox.
Push Button
Click this button to create a
.htm file of the hubs in the hub
management table.
Push Button
HD Camera MAC Address:
Identification of an HD camera
At least one checkbox for a
selected Hub must be
marked.
In addition to the standard retrieval filter, you have an additional retrieval filter that allows you to
define your search criteria in a more precise manner.
Figure 8 shows the additional criteria fields added when using the Advanced Search option.
Figure 8 – Advanced Search
Table 7 describes the selection criteria fields and the functions of the push buttons in the Advanced
Search option.
Table 7: Advanced Search Criteria and Buttons
Name
Description/Instructions
Attributes
Dropdown
Select the status of the hubs you
want to be part of the selection
criteria:
Panel Status


WeR@Home™ Manager User Guide
The Active and Suspended
values filter based on the
Current status field.
Dropdown list
Values are as in image to the right
The Online and Offline values
filter based on the
Connection status.
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Name
Description/Instructions
Attributes
Arm Status
Select the arming status of a hub
you want to be part of the
selection criteria.
Dropdown list
Panel Version
Mark one or more Hub Software
Versions (not the versions from
the Version Management module)
that you want to be part of the
selection criteria.
ZWaveEnabled
Mark one or more types of ZWave® Extenders that you want
to be part of the selection criteria.
Mark one or more Customer
Groups that you want to be part of
the selection criteria.
Group
Connection Type
Select the type of connection
used for the hub to connect to
WeR@Home™, as part of the
selection criteria.
The Retrieval Period is defined as:
Last Connected From

From date: Chosen date.

To date: Current date
Choose the earliest Last
Connection date as the From
Date, for the Retrieval Period.
The Retrieval Period is defined as:
Registered From

From date: Chosen date.

To date: Current date
Choose the earliest First time
Registration date as the From
Date, for the Retrieval Period.
Dropdown
Values are as in image to the right
Dropdown list of all released
versions listed in the Hub
Management module. Multiple
selections are allowed.
A sample list of the values is in the
image to the right
Dropdown list of all the types of a
Z-Wave® controller. Multiple
selections are allowed.
Values are as in image to the right.
Dropdown list of all customer
groups. Multiple selections are
allowed.
A sample list of the values is in the
image to the right.
Dropdown list
Values are as in image to the right
Date in MMM DD, YYYY format:
Position the Cursor on the date
field. The Calendar mechanism
appears, as in the image to the
right.
Date in MMM DD, YYYY format:
Position the Cursor on the date
field. Calendar mechanism
appears, as in the image to the
right.
2.4. Reports
The WeR@Home™ Manager allows you to generate HTML reports of hub information and activities.
The reports available are:
16

All WeR@Home Registered Panels – Information on all the registered Hubs

Panel and Device Status – Information about each Hub and all its devices
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
Users – Connection information and other profile information about all users for each Hub

Recent Events – List of activity that occurred for each Hub during the reporting period

Recent Commands - List of commands issued by Hub management for each Hub during the
reporting period

User Registration – List of first time Hub registration that was completed during the reporting
period

Suspended Accounts – List of all currently suspended Hubs

Account Detailed Activity – Detailed information about all Hub account activity during
reporting period

Account Activity Summary – Summary of information about Hub account activity during
reporting period

Service Level History to Days – Number hours the customer used which service level

Service Level History to Dates – Period in which the customer used one or more service
levels

HD Camera Service Level History - The HD camera service level package(s) the customer
used for which time period
Refer to 6 Reports Management on page 47.
2.5. User Admin
The purpose of the User Admin module is to manage user access to the WeR@Home™ Manager
application. The master user has full access to all of the capabilities of the User Admin module. The
User Admin module allows the master user to:

Add a user

Edit a user profile

Delete a user
Table 8 describes all the columns in the main table of the User Admin module.
Table 8: User Admin
Name
Description
Attributes
Id
The number of the row in the table (not part of the data)
Integer
Email
The user’s email for log in purposes
Standard email address format
First Name
The user’s first name
Character
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Name
Description
Attributes
Last Name
The user’s family name
Character
Mobile
The user’s cellular phone number
Integer
Groups
The customer group assigned to the user
Default and other
Click this icon to Edit the user profile information.
Click this icon to Delete the user from the WeR@Home™
Manager application.
Refer to 7 User Administration on page 59.
2.6. Panels Registration
The Panels Registration module allows you to register multiple hubs and associate the hubs with
specific customer groups.
When a hub is associated with a customer group, the hub is subject to all the functionality associated
with the customer group.
Refer to 8 Panels Registration on page 64.
2.7. System Parameters
The System Parameters module allows the definition of global system parameters that are used in
WeR@Home™.
Figure 9 – Instance Information
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Caution: This module is for the use of Essence Professional Services personnel
only.
Refer to 9 System Parameters on page 66.
2.8. View Package Offerings
The View Package Offerings module is a reference for assigning the customer’s service level packages
in the Hub Management
Configuration window. The reference also includes the available
configurations for the HD camera service level packages.
The reference tables are:

Authorization rules by user type and service package

Authorization rules by service type

Default settings by service package

Package Context by HD Camera Package type
Refer to 10 View Package Offerings on page 67.
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Version Management
3. Version Management
The Version Management module allows you to manage software releases for the hub and the
peripheral devices.
The functions allowed in the Version Management module are:
3.1.

Add Version Release: Refer to 3.1 Add Version Release on page 20.

Edit Version Release: Refer to 3.2 Edit Version Release on page 23.

Delete Version Release: Refer to 3.3 Delete Version Release on page 24.
Add Version Release
Use the Firmware Information form to define a new version of a software release for the hub and its
peripheral devices.
Figure 10 – Add Version Release
20
WeR@Home™ Manager User Guide
Version Management
Table 9 provides the instructions for entering the firmware information to add a new version release.
Table 9: Add Release Information
Field Name
Description/Instructions
Attributes
Source Version:
GSM
Mark GSM if the upgrade is a GSM module
release.
Checkbox only
Source Version:
Version
Select one or more of the upgradeable hub
software versions.
Dropdown list:
Values include “ALL”
and all the available
source versions in
format
Note: All versions are backwards compatible.
Notes
Number (7,3).
You can choose
“ALL” or one or more
versions in the list.
Target Version
Enter the software version to be upgraded.
Format:
[Customer
ID].[Release ID]
User Name
Enter your FTP Server user name.
A/N
Password
Enter your FTP Server user password.
A/N
Retries
Enter the number of times the hub can try to
download the FTP file.
Integer: 0 - 9
Required
Published
Release
Note: Not applicable for the GSM module
release:
Checkbox:
Unchecked = Not
Published
Mark the checkbox if the target version is a
Published Release.
Unchecked = Not
Published
Checked = Published
Required
A version that is not “published” is not available
for RSU processing.
Timeout
Enter the total FTP file download
time allocated for all the
download attempts combined.
Seconds
Required
Source
Port
Enter the port used by the FTP
Server.
Integer
Optional
ftp://<ftp
address>/<file
location>/<file name>
Required
Note: The configuration of the
FTP Server determines if a source
port is required.
Release
Location
Enter the FTP address, the RSU file location, and
the RSU file name.
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Version Management
Field Name
Description/Instructions
Attributes
Notes
Seed
Note: Not applicable for the GSM module
release:
Password type
(Hidden value)
Required
Enter the key to the RSU file to enable access for
RSU processing
Note: The key value
is never displayed.
Note: If the key value entered does not match
the RSU file key (Seed key), the hub rejects the
RSU file.
Remarks
Enter comments about the version update.
Free Text
Optional
Release Notes
Note: Not applicable for the GSM module
release:
Free Text
Optional
Note: Not applicable for the GSM module
release:
Checkbox:
Unchecked = No
Mark the checkbox if the target release file is
located on the same server as the WeR@Home™
Manager application.
Unchecked = No
Enter notes about the version being released.
Note: Used by Essence Professional Support
Services to enter the link to the Release Notes
document.
Internal FTP
Notify Via Email
to:
Not in Use
Get Emails
Not in Use
Checked = Yes
Click this button to commit, to the database, the
new version release and the information entered
for the new software version.
Push Button
Click this button to close the Add Release pane.
Push Button
When Save is successful,
the application closes the
window and returns to
the Version list. If Save is
not successful, an error
message window is
displayed
To add a version release:
1. Log in to WeR@Home™ Manager. The WeR@Home™ Manager home page appears.
2. Click Version Management on the Firmware Update dropdown menu. The Version Management
module main page appears.
3. Click Add Release. The Firmware Information form appears.
4. Enter the version release information in the Firmware Information form.
5. Click Save to add the new version release to the Version Management module.
6. Click Close Add Release.
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Version Management
NOTE: If the Firmware Information form is closed without clicking Save, the
version release is not added to the Version Management module.
3.2. Edit Version Release
The Version Management module tracks the upgradeable hub software version releases currently in
WeR@Home™. You can edit the information for any of the versions in the table by clicking
.
Figure 11 – Edit Version Release
The Firmware Information form appears in edit mode. Refer to Table 9 on page 21, for descriptions of
all the data fields in the Firmware Information form, used for the Edit Version Release function.
To edit the information for an existing version release:
1. Log in to WeR@Home™ Manager. The WeR@Home™ Manager home page appears.
2. Click Version Management on the Firmware Update dropdown menu. The Version Management
module main page appears.
3. Click
on the row for the version you want to revise.
4. Revise the version release information in the Firmware Information form, as needed.
5. Click Save.
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23
Version Management
3.3. Delete Version Release
You can delete any of the versions in the Version Management table by clicking
Figure 12.
, as shown in
Figure 12 – Delete Version Release
To delete an existing version release:
1. Log in to WeR@Home™ Manager. The WeR@Home™ Manager home page appears.
2. Click Version Management on the Firmware Update dropdown menu. The Version Management
module main page appears.
3. Click
for the version you want to delete. A delete confirmation message appears, as shown in
Figure 13.
Figure 13 – Confirm Delete Version Release Request
4. Click OK.
24
WeR@Home™ Manager User Guide
RSU In Progress
4. RSU In Progress
The RSU In Progress module reports the status of each of the batches of the hubs submitted for
software updates. The Firmware Upgrade Batches table allows you to view not only the overall status
of a batch update, but also to drill-down to the software update status per hub in a batch.
Figure 14 – Drill Down to Show Details
4.1. Selected Batch Panels Status
Click Show Details to drill-down from the main Firmware Upgrade Batches table to the Selected
Batch Panels Status table. The Selected Batch Panels Status table shows a list of the hubs in the batch.
The list shows the status of the software update for each hub.
A batch status of the 100% in Blue reports that the software updates for all hubs in the batch are
completed and successful. The drill-down to the batch list in the Selected Batch Panels Status table
shows additional details that support this conclusion.
Table 10 lists the descriptions of the information in the Selected Batch Panels Status table and/or
instructions provided about the upgrade process at hub level.
Table 10: Selected Batch Panels Status
Name
Description/Instructions
Attributes
<Checkbox>
Mark the checkbox for each hub that you want to stop the
software upgrade process.
Stop upgrade = checked
Click to stop the software upgrade processing for the hubs
with a marked checkbox.
Note: At least one checkbox for a
selected hub must be marked.
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Do nothing= Unchecked (Default)
25
RSU In Progress
Name
Description/Instructions
Attributes
Panel ID
The account identification assigned to the hub
Integer
Status
The last procedure of the upgrade process performed
when the process terminated.
A/N
Step
The Step in the last procedure of the upgrade process
where the process terminated
A/N
Error
Contact Essence Professional Support Services for
clarification.
“OK”
Progress
The status of the RSU upgrade process
Percentage completed
Color-coded:
Blue – Successful
 Orange - Failed

Show Details
Click the arrow icon to drill-down to details about the
batch upgrade process at peripheral device level.
>>
Drill-down to Devices in Upgrade
table
When the batch status is 100% in Orange, the software update was partially successful. The drill-down
to the batch list shows additional details that explain this conclusion.
For example, Figure 15 below, on page 27, shows a batch which consists of one hub. The details of the
software update show the reason why the software update failed: “File system failed to start”
The batch list in the Selected Batch Panels Status table allows you to drill-down to the Devices In
Upgrade table. The Devices In Upgrade table provides you with additional information per peripheral
associated with each hub.
NOTE: When the batch status is Orange, contact Essence Professional Support
Services if clarification and technical support are required.
4.2. Devices In Upgrade
The Devices In Upgrade table provides further details of the upgrade process at peripheral level. In
the example in Figure 15, only the software update of one peripheral succeeded. The details at this
drill-down level explain the exact step in the update process that failed for each peripheral.
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WeR@Home™ Manager User Guide
RSU In Progress
Figure 15 – Devices In Upgrade
Table 11 describes the information provided in the Devices In Upgrade table about the upgrade
process at peripheral level.
Table 11: Drill Down to Peripheral Level
Name
Device Label
Status
Step
Error
Server Command
to Panel
Progress
Description
Attributes
The name of the device assigned during WeR@Home™ installation
Character
The last procedure of the upgrade process performed when the
process terminated. For information on the status codes, refer
to Appendix A RSU Status Logging on page 71.
The Step of the last procedure of the upgrade process where the
process terminated
Contact Essence Professional Support Services for clarification.
A/N
The last command issued by the Server for execution by the hub
Character
The status of the RSU upgrade process
Percentage completed
Color-coded:
A/N
“OK”
Blue – Successful
 Orange - Failed

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27
Hub Management
5. Hub Management
The Hub Management module provides you with the tools to manage each hub belonging to your
customer base.
Refer to Table 5 on page 13 for definitions about the information in the Hub Management table.
The tools provide you with the following additional capabilities:

View information about each hub

Update hub and device firmware and software

Control hub status

Issue special commands to the hubs

Manage HD camera accounts
You can drill-down to further details about your WeR@Home™ configuration and history, using the
>>
Show Details feature. Click the
of the hub you want to investigate or manage, as illustrated in
Figure 16. The application “drills-down” to more detailed information about the hub, as shown in
Figure 17.
Figure 16 – Select Hub for Show Details
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Hub Management
Figure 17 – Hub Details
5.1.
Hub Details
The top part of the Hub Details drill-down level is similar to the table on the Hub Management main
page.
Table 12 lists the information displayed in the top part of the Hub Details drill-down level, including
the commands and the hub status.
Table 12: Hub Details and Commands
Name
Description/Instructions
Attributes
Customer
The group to which the owner belongs
Character
Account Id
The hub account identification number
Integer (8)
Serial
The hub serial number
Hexadecimal
Version
The internal release number for the hub software version
upgrade
12-character string in Hyperlink
format:
Refer to 5.1.1 Hub Version on page 30.
nnn.nnn.nnn.nnn
Place Name
The name assigned to the hub, usually describes where the
hub is located such as Home or Office.
A/N
User Name
The hub owner name
Character
Connection Type
The type of connection used to connect the hub to
WeR@Home™
GSM or Ethernet
GSM Level
The current level of the GSM communications for the hub
For GSM icons, see page 14.
Note: Only for a hub with a SIM card.
Arming Status
The arming status of the hub
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Disarmed or Armed
29
Hub Management
Name
Description/Instructions
Attributes
Power Status
Whether or not the hub is plugged into a power outlet
(mains)
Connected or Not connected
Last Connect Time
The last date and time the Hub was connected to the server
mm/dd/yy hh:mi AM/PM
Registration Date
The date and time when the Hub completed its First Time
Registration
mm/dd/yy hh:mi AM/PM
Configuration
To assign the WeR@Home™ system service level package to
the hub: Refer to 5.1.2 Set Configuration on page 31.
Command
Select the command to issue to manage the Hub.
- appears only when command is selected
Hub Management
Push Button
Click this button to execute the Hub Management command
selected.
Progress icon
The progress bar that represents the running of a process
initiated by a Hub Management command
Account Status
Character
The Hub status:
Active
 Suspended

Hide Details
5.1.1
Click the arrow icon to drill-UP to return to summary
information of the Hub Management module.
<<
Hub Version
The version displayed on the Hub Details table is the version of the hub software and GSM module.
The window displayed by the hyperlink is the description of the version of the operating system
(ESOS) running on the hub.
There is a correlation between the version of the hub software and the version of the operating system
(ESOS).
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Hub Management
Figure 18 – Panel Version Window
NOTE: Hub version details are used only by Essence Professional Services
personnel.
5.1.2 Set Configuration
The Set Configuration functionality allows you to:

Assign a service level package: Service levels are assigned per hub. Users with multiple hubs
can have a different service level for each hub.

Assign an HD camera service level package per hub with an HD camera

Enable or disable monitoring status capability: Monitoring status capability allows you to
control whether or not the hub sends messages to the Event Uploader.
The service level packages are listed in the View Package Offerings module. Refer to 10 View Package
Offerings on page 67.
5.1.2.1
Assigning a Service Level Package
To assign a service level to a hub:
1. Open the Hub Management module.
2. Locate the hub for which you want to assign a service level package.
3. Click
in the Configuration column. The Configuration window appears, as shown in Figure 19,
displaying the current service levels.
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31
Hub Management
Figure 19 – Configuration Window
4. Click Service Level. The Set Service Level window appears.
5. Select the service level you want to assign to the hub and click Set.
5.1.2.2
Assigning an HD Camera Service Level
To assign an HD camera service level to a hub:
1. Open the Hub Management module.
2. Locate the hub for which you want to assign an HD camera service level package, using the filter.
3. Click
in the Configuration column. The Configuration window appears, as shown in Figure 19,
displaying the current service levels.
4. Click HD Camera Service Level. The Set HD Camera Service Level window appears.
5. Select the HD camera service level you want to assign to the hub and click Set.
NOTE: A service level for a hub can be changed using the WeR@Home™ API.
5.1.2.3
Enabling Monitoring Status
To enable or disable sending messages to the Event Uploader:
1. Open the Hub Management module.
2. Locate the hub for which you want to assign a service level package, using the filter.
3. Click
in the Configuration column. The Configuration window appears.
4. Click Monitoring Status. The Update Monitoring Status window appears.
5. Mark the checkbox to enable the hub’s monitoring capability and click Set.
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Hub Management
5.1.3 Hub Management Commands
The top part of the Hub Details drill-down level provides you with the commands to manage the hubs
belonging to your customer base. Figure 20 shows the commands that you can use to manage the
hubs.
Figure 20 – Hub Management Commands
Table 13 describes the information and instructions need to use the Hub Management commands.
Table 13: Hub Management Commands
Command
Suspend
Description
Suspends user access to
the mobile application:
The only access to
WeR@Home™ is via
Arming and Disarming
the system using the
Remote Control (Key
Fob).
Instructions
Click
to execute
the command.
Purpose
Withholding access to
applications is the
prerogative of the
Service Provider.
Results
Following completion
of the Suspend
process, the hub
status is updated to
“Suspended”.
Note: Following
completion of the
Suspend process, the hub
status is updated to
“Suspended”.
Unsuspend
Resumes user access to
mobile applications
Note: Following
completion of the
Unsuspend process, the
Hub status is updated to
“Active”.
WeR@Home™ Manager User Guide
Click
to execute
the command.
Following completion
of the Unsuspend
process, the Hub
status is updated to
“Active”.
33
Hub Management
Command
Description
Deactivate
Hub
Deletes the hub account
ID. No data is lost. The
server automatically
assigns the hub another
account ID.
Send APN
over
Ethernet
Updates the service
provider cellular
communications
information used by the
hub, when the hub has a
SIM-card installed.
Send APN
over GSM
Change DNS
Updates the Service
Provider cellular
communications
information used by the
hub, when the hub has a
SIM-card installed.
Changes the Web site
address to connect to the
Server of the
WeR@Home™
Refer to 5.1.4 Change
Server Procedure on page
36.
Reboot
34
Resets the hub by
“restarting” (Power Up)
the hub
Instructions
Click
to execute
the command.
Enter the following
information and click
to execute the
command
Send APN over Ethernet:

APN address

User name

Password
Enter the following
information and click
to execute the
command
Send APN over GSM:

Number of SIM in
hub

APN address

User name

Password
Enter the following
information and click
to execute the
command:

Purpose
Results
Renews (resets)
communications
between the Server
and the hub
Although the preprogramming of a
hub includes all
mobile
communications
methods, there may
be missing or out-ofdate information for
the GSM cellular
service provider in
use. This command
updates the GSM
cellular service
provider information.
Although the preprogramming of a
hub includes all
mobile
communications
methods, there may
be missing or out-ofdate information for
the GSM cellular
service provider in
use. This command
updates the GSM
cellular service
provider information.
To transfer the
WeR@Home™ Hub to
another Server
Connects the Hub,
automatically, to the
other Server using the
changed DNS
New DNS
Click
to execute
the command.
To refresh the
connection of the hub
with WeR@Home™
and its application
WeR@Home™ Manager User Guide
Hub Management
Command
Reboot via
SMS
Description
Sends Reboot command
by SMS to reset the hub
by “restarting” (Power
Up) the hub
Note: When hub is
connected to the
Ethernet, send the
Reboot command by the
internet.
Reset to
factory
Deletes all the data in the
Hub relating to the
current WeR@Home™
System configuration,
such as

Rules

Users

Devices
Instructions
Enter the following
information and click
to execute the
command:

Purpose
Results
To refresh the
connection of the hub
with WeR@Home™
and its applications
Number of SIM in
hub
Click
to execute
the command.
To re-initialize the
hub inventory and
other data, in
preparation for reassignment to
another customer –
requires file transfer
The APN and DNS data
remains unchanged.
Erase all
Data from
DB
Deletes all the data in the
server DB associated with
the WeR@Home™ hub, by
account identification
number or serial number.
Click
to execute
the command.
Note: The hub status
must be “Offline” to allow
exclusive access for the
DB to delete data.
Set WoR
Set Access
Code
Send Logger
Command
Disable or enable sending
a command to the tag
reader to trigger the tag
reader to emit a
countdown warning
buzzer
Enter the following
information and click
Disable or enable using
tag access code. If
enabled, enter access
code length.
Enter the following
information and click
For Essence Technical
Support only
WeR@Home™ Manager User Guide
To remove all the data
in the server DB
associated with a hub
that is no longer
working with the
server.
to execute the
command:

Disable/Enable
to execute the
command:

Disable/Enable

Access Code Length
(values 4-10)
Click
to execute
the command.
35
Hub Management
Command
Description
Delete HD
Camera
account
The camera account is
deleted along with all the
HD cameras on the
WeR@Home™ network.
Send Sirens
Volume &
Duration
Adjust the volume of the
sirens and/or the time
duration the sirens are
sounded, for all the sirens
connected to the hub.
Instructions
Purpose
Results
Click
to execute
the command.
Enter the following
information and click
to execute the
command:

Siren volume:
Low, Medium, High,
Progressive, and
Mute

Siren duration:
values 5-180 seconds
Adjusts the volume
and/or the duration
of the siren so that
the changes are in
effect the next time
the siren is sounded
5.1.4 Change Server Process
The process for moving a hub to a different server requires:

Resetting the hub information

Reconnecting the hub with its users and peripherals

Deleting data
5.1.4.1
Prerequisites
To transfer a WeR@Home™ hub to another server, you need to prepare the following:

DNS for the server currently running the WeR@Home™ Manager for the hub (Current
Server/DNS)

DNS for the other server to which you want to transfer the hub (New Server/DNS)

Hub serial number

Current hub account identification number
Note the following before transferring a hub to another server:
36

A hub must be “Online” for all the data for that hub to be deleted from a server DB.

When there has been no communication with a hub for at least 20 minutes, the server
automatically sets the status of the hub on the Server to “Offline”.

The server of the DNS where the WeR@Home™ Manager is running determines where the
commands are executed.
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Hub Management
For example, the command Erase All Data From DB deletes all the information in the server
DB relating to an “Offline” hub, where the WeR@Home™ Manager application is currently
running.

The hub account identification number is re-assigned when the hub is “deactivated”.

To transfer a hub to another server, the data that associates the hub with the previous server
must be removed from both the hub and the previous server.

Use commands Reset to Factory and Change DNS for data removal.

To perform First Time Registration for a hub, the hub should be cleared of all user definitions.
5.1.4.2
Change Server Procedure
The Change Server procedure requires concurrent running of the WeR@Home™ Manager on both the
Current Server and the New Server, in separate tabs in your web browser.
To change the Server to which the WeR@Home™ hub is connected, perform the following procedure:
1. Log in to the WeR@Home™ Manager application on the Current DNS.
2. Click the Hub Management tab.
3. Click >> for Show Details on the row for the hub for which you want to change the Server
connection.
4. Issue the Reset To Factory command to remove data in the hub associated with the Current
Server. For information about the Reset To Factory command, see Table 13 above.
The hub remains registered on the Current Server.
5. Issue the Change DNS command and enter the New DNS address as per the instructions in Table
13 above.
The hub is automatically connected to the New Server via the New DNS.
The hub is “deactivated” automatically, assigning a new Account Identification number to the hub,
on the New Server.
6. In a separate Web browser tab, log in to the WeR@Home™ Manager application on the New DNS.
 Click the Hub Management tab.
 Click >> for Show Details on the row for the hub you transferred to the New DNS, by the
Hub Serial number.
 Verify that the hub is recognized by the WeR@Home™ Manager application on the New
DNS.
7. Log in to the WeR@Home™ Manager application on the New DNS and configure the hub on the
New Server:
 Perform First Time Registration for the hub, using the hub serial number.
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37
Hub Management
 Redefine all the users for WeR@Home™, using the Users Admin module.
 Redefine all the devices for WeR@Home™, using the hub device pairing process.
The hub is no longer registered on the Current Server.
5.2. Registered Users
Figure 21 – Registered Users for the Hub
Table 14 describes the information in the Registered Users table, shown in Figure 21, which lists all the
users defined in WeR@Home™.
Table 14: Hub Management Users List
Name
Description
Name
The user’s first name and family name
Email
The user’s email address for login purposes
The type of user, such as:
User Type

Master

Standard

Guard

Installer
Mobile
The user’s cellular phone number
Can View Comfort Video
If the user profile allows access to comfort videos.
Click
to enable the helpdesk user to access the end-user's system and account
for technical assistance.
Support Mode
Click
account.
Click
to terminate the helpdesk user access to the end-user's system and
to allow the helpdesk user more time for technical assistance.
Click this button to re-initialize the user password to the Service Provider-defined default
password.
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Hub Management
Click this button to enter the email address to receive the Reset Password link.
Click this button to delete either a Guard user or an Installer user, for the professional
service package only.
Note: This Delete User function is separate from the Delete User function in the User
Admin module.
5.3. Installed Devices
Figure 22 – Installed Devices Table
Table 15 shows the information in the Installed Devices table, which lists all the devices installed in
WeR@Home™, managed by the WeR@Home™ hub, identified by the device serial number.
Table 15: Hub Management Devices List
Name
Description
Attributes/Values
Serial #
The internal identification number of the device, extracted by the hub
during the pairing process
Character
Type
The description of the device type
Character
Detection behaviors
such as:
Status
The current detection behavior of the device, when the device is armed
WeR@Home™ Manager User Guide

Idle

Entry/Exit

Walk Through

Connection loss
39
Hub Management
Name
Description
Attributes/Values
CM Support
Mode
Manage the user access to the HD camera account using the
Cameramanager app. Refer to 5.3.1 Using CM Support Mode on page 41.
Name/Location The name and/or location entered for the device
Alphanumeric Text
This refers only to Z-Wave multi-channel devices. The main switch of the
device is the parent of the endpoint switches.
Parent Name
/Location
Multichannel
Main Switch
Multichannel
Endpoints
The main
switch is the
parent for the
endpoints
Additional Info
Other information such as association with arming scenarios like Day or
Night Arm
RF Signal
The strength of the Radio Frequency (RF) level of the device
Battery Level
The battery level for the batteries in the device
Version
A hyperlink that displays a window with the software upgrade version of
the device
Character
The Device Version, displayed in the Installed Devices table, is the version of the device software. The
page displayed by the Hyperlink is the description of the version of the operating system (ESOS)
running the hub.
The ESOS operating system in this page is represented by:

RF Major

RF Minor

RF Hardware
There is a correlation between the version of the device software and the version of the operating
system (ESOS).
40
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Hub Management
Figure 23 – Device Version Window
NOTE: Device version details are used only by Essence Professional Services
personnel.
5.3.1 Using CM Support Mode
The CM Support Mode grants the user access to the HD camera account by providing user credentials
for the Cameramanager app.
NOTE: Download the Cameramanager app to manage the HD camera accounts.
The CM support mode session duration is a pre-defined configurable time of 30 minutes. This duration
can be extended or ended early.
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41
Hub Management
Figure 24 – CM Support Mode
To initiate CM Support Mode:
1. Log in to the WeR@Home™ Manager application.
1. Drill down to the Installed Devices table for the hub you want.
2. Locate the entry for the HD camera you want to access.
3. Click Start in the CM Support Mode column. A CM access confirmation window appears.
4. Click Yes to start the CM support mode session. The following session information appears:

Expiration date and time of the current session.

The username to login to the Cameramanager app, valid only for the current session.
NOTE: The password is not displayed. The password is configurable per server.
The default password is 123456.
Figure 25 – Manage CM Support Mode Session
5. Click End to end the session before the pre-set duration expires.
6. Click Extend to extend the session for another 30 minutes from the current time.
NOTE: During the CM support mode session, live or stored videos for the HD
camera cannot be viewed.
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Hub Management
5.4. Event History
The Event History page allows you to view all notification messages issued by the hub.
Figure 26 – History Hyperlink
The history message list includes types of technical message not reported in the WeR@Home™ mobile
app, in either the Recent Events pane or the History module. The messages reported in the
WeR@Home™ mobile application are filtered to include only those messages of interest to the end
user. These message lists are limited to prevent overwhelming the network with unnecessary message
traffic.
The following is a sample of the additional message types reported in the WeR@Home™ Manager
History window:

Device temperature

Percentage of Battery level remaining

Rule Status

GSM reception level

Device RF strength

Z-Wave maintenance event and status

Hub capabilities, firmware version, and power status update

SIM card availability

Network status
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43
Hub Management
5.4.1 History Details
Figure 27 shows the notification message list of the History window.
Figure 27 – History Window
Table 16 describes all the information reported in the History window.
Table 16: History Information
Name
Title Line
“History of Kit”
Description/Instructions
Attributes
The hub serial number
A/N
The owner name
Character
The owner email
Standard email address
The owner mobile number
Integer
Select From date using the calendar mechanism
Default: Current date
Select To date using Calendar mechanism
Default: Last – last message issued
Refer to 5.4.2 Retrieve History Details on page 45
Calendar mechanism
Date in MM/DD/YYYY format
Calendar mechanism
Date in MM/DD/YYYY format
Push Button
Date Time format:
Time
44
The issue date and time of the notification message
MM/DD/YYYY hh:mi:ss
AM/PM
WeR@Home™ Manager User Guide
Hub Management
Name
Description/Instructions
Attributes
Event
The description of the event
Free text
Type
The device type
A/N
Name/Location The device name, assigned during system configuration
A/N
The user who either:
Performed the action
 Used the remote control
 Used the tag
 Created a rule

Username
A/N
5.4.2 Retrieve History Details
To retrieve history events using the filter:
1. Click the History hyperlink, as shown in Figure 26 on page 43. The History window appears, as
shown in Figure 27.
2. The application automatically retrieves and displays the notification messages issued during the
current day. The current day is the default retrieval period.
3. Position the cursor on the From field. The calendar mechanism appears.
4. Figure 28 below illustrates the calendar mechanism to use to define the filter retrieval period.
Figure 28 – History Window Filter
 Scroll through the Month Year using the forward (right) arrow and the backward (left)
arrow to locate the From month and year required.
 Select the From day in the month year selected.
5. Position the cursor on the To field. The calendar mechanism appears.
 Scroll through the Month Year using the Forward (right) arrow and the Backward (left)
arrow to locate the To month and year required.
WeR@Home™ Manager User Guide
45
Hub Management
 Select the To day in the month year selected.
6. Click
. The retrieval and display of the contents in the History window, for the new
retrieval period, takes about a minute.
7. If you choose an invalid retrieval period, the application displays an error message, as shown in
Figure 29:
Figure 29 – History Window Filter Error
46
WeR@Home™ Manager User Guide
Reports Management
6. Reports Management
The WeR@Home™ Manager reports allow you to retrieve information from WeR@Home™ and display
this information in a convenient and user-friendly format.
WeR@Home™ Manager reports are generated as HTML files, allowing you to use the data for analysis
and other purposes.
The available reports are:
Table 17: Reports
Report Name
Refer to:
All WeR@Home Registered Panels
6.1 Report: All WeR@Home Registered Panels on page 48
Panel and Device Status
6.2 Report: Panel and Devices Status on page 49
Users
6.3 Report: Users on page 50
Recent Events
6.4 Report: Recent Events on page 51
Recent Commands
6.5 Report: Recent Commands on page 52
User Registration
6.6 Report: User Registration on page 53
Suspended Accounts
6.7 Report: Suspended Accounts on page 53
Account Detailed Activity
6.8 Report: Account Detailed Activity on page 54
Account Activity Summary
6.9 Report: Account Activity Summary on page 55
Service Level History to Days
6.10 Report: Service Level History to Days on page 56
Service Level History to Dates
6.11 Report: Service Level History to Dates on page 57
HD Camera Service Level History
6.12 Report: Service Level History to Dates on page 58
WeR@Home™ Manager User Guide
47
Reports Management
6.1. Report: All WeR@Home Registered Panels
Figure 30 – All Hubs Report Request
The All WeR@Home Registered Panels report provides you with a full list of all registered hubs and
information about each hub.
Table 18 describes all the information reported in the All WeR@Home Registered Panels report.
Table 18: All WeR@Home Registered Panels Data
Name
Description
Group
The customer group assigned to the hub owner
Panel_ID
The account ID assigned to the hub
Serial_Number
The hub serial number
Name
The owner first and last name, along with the owner’s email address
Mobile
The owner’s cellular phone number
Arm_State
The arming status of the hub at report time
Arm_State_Changing_Device_Type
The type of device that armed WeR@Home™, such as “RFOutputDevice”
Arm_State_Changed_By
The assigned name of the device that armed WeR@Home™
Has_Security_Arm
Is WeR@Home™ in an alarm state?
Security_Alarm_Changing_Device_Type
The type of the device that triggered the alarm or disarmed WeR@Home™, the
last time the system was in an alarm state.
Security_Alarm_Changed_By
The assigned name of the device that triggered the alarm or disarmed
WeR@Home™
Is_Siren_Sounding
Is the WeR@Home™ siren currently sounding an alarm?
Last_Communication
Not in Use
BlackList
Not in Use
FirmwareVersion
The hub software version
Panel_Update_Time
The last date and time the hub connected to the server
Panel_Type_Code
The hub communications channel type
Role_Id
The role assigned to the hub owner
Panel_User_id
The internal identification assigned to the hub owner.
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WeR@Home™ Manager User Guide
Reports Management
6.2. Report: Panel and Devices Status
Figure 31 – Hub and Devices Status Report Request
The Panel and Devices Status report provides you with a list of the status of all hubs and their
peripheral devices.
Figure 31 illustrates how you request a Hub and Devices Status report.
Table 19 describes all the information reported in the Hub and Devices Status report.
Table 19: Hub and Devices Status Data
Name
Description
Group
The customer group assigned to the hub owner
Panel_ID
The hub account number
Name
The owner first and last name, along with the owner’s email address
DeviceType
The type of device
HardwareDeviceType
The device code
Device Name
The name given to the device during the registration of the device in WeR@Home™
Pet Immune
Is a pet immune lens installed?
Is Tampered
Is the device in a tampered state?
Has Low Battery
Is the battery charge of the device low?
Day Partition
Is the device assigned to the Day Arming scenario?
Night Partition
Is the device assigned to the Night Arming scenario?
Chime
Is the MGL configured to act as a Door Chime?
Is Open
Is the MGL open?
FirmwareVersion
The software version of the device
Last_Communication
Not in Use
WeR@Home™ Manager User Guide
49
Reports Management
6.3. Report: Users
Figure 32 – Users Report Request
The Users report provides you with a list of all the users for all the hubs in your customer base.
Figure 32 illustrates how you request a Users report.
Table 19 describes all the information reported in the Users report.
Table 20: Users Data
Name
Description
Group
The customer group assigned to the hub owner
Panel_ID
Hub serial number
WeR_UserID
The internal identification number assigned to the user by the hub
Name
The owner first and last name
Email
The owner email address
Role
The user type assigned to the user:

Master

Standard

Guard

Installer
Mobile
The owner cellular phone number
Mobile Interface
iOS or Android mobile and model identification
Mobile Version
Version of the WeR@Home™ mobile app
Asset Version
WeR@Home™ server version
Is SMS Only
Not In Use
Create_Time
The date and time the user was defined in WeR@Home™
Update_Time
The date and time the user was revised in WeR@Home™
Deleted_Time
The date and time the user was deleted from WeR@Home™
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WeR@Home™ Manager User Guide
Reports Management
6.4. Report: Recent Events
Figure 33 – Recent Events Report Request
The Recent Events report provides you with a list of all the event notifications sent to the hubs in your
customer base, during the reporting period.
Figure 33 illustrates how you request a Recent Events report. You can enter a reporting period to
retrieve events that occurred during a specific time frame.
Table 21 describes all the information reported in the Recent Events report.
Table 21: Recent Events Data
Name
Description
Event_Id
The internal identification number of the event, assigned by the hub
Panel_ID
The account ID assigned to the hub
Name
The owner first and last name and the owner email address
Event_Code
The event type code of the event reported by the hub
Event Description
The description of the event type code
Device_Type
Type of hardware device involved in the event
Device_Name
The assigned name of the device involved in the event
Update_Time
The date and time the notification of the event was sent to the hub
WeR@Home™ Manager User Guide
51
Reports Management
6.5. Report: Recent Commands
Figure 34 – Recent Commands Report Request
The Recent Commands report provides you with a list of all the Hub Management commands issued
to the hubs in your customer base, during the reporting period.
Figure 34 illustrates how you request a Recent Commands report. You can enter a reporting period to
retrieve commands issued during a specific timeframe.
Table 22 describes all the information reported in the Recent Commands report.
Table 22: Recent Commands Data
Name
Description
Panel_ID
The account ID assigned to the hub
Name
The owner first and last name and the owner email address
Client_Type
The client from which the command was issued:

Web

Mobile

Other (The device that triggered/issued the command)
Server_Date_Time
The date and time the command was received by the server
WeRCommand_Code
The internal code representation of the command issued
Command_Name
The name of the command issued, such as:

ModifySecurityVideo

StopVideo

Arm

Modify User

StartVideo
Performed By
The user name of the user who was logged on to the client when the command was
issued
UserId
The internal identification of the user who was logged on to the client when the
command was issued
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WeR@Home™ Manager User Guide
Reports Management
6.6. Report: User Registration
Figure 35 – User Registration Report Request
The User Registration reports detailed information per hub in your customer base that was registered
during the reporting period.
Figure 35 illustrates how you request a User Registration report. You can enter a reporting period to
retrieve information about the hubs registered during a specific timeframe.
Table 23 describes all the information reported in the User Registration report.
Table 23: User Registration Data
Name
Description
Panel_ID
The account ID assigned to the hub
GroupName
The name of the customer group assigned to the hub owner
Name
The owner first and last name and the owner email address
PanelRegistrationDate
The date and time that the hub completed the First Time Registration process
LastConnected
The last date and time that the hub connected to the server
6.7. Report: Suspended Accounts
Figure 36 – Suspended Accounts Report Request
The Suspended Accounts reports detailed information per hub in your customer base that was
suspended during the reporting period.
WeR@Home™ Manager User Guide
53
Reports Management
Figure 36 illustrates how you request a Suspended Accounts report.
Table 24 describes all the information reported in the Suspended Accounts report.
Table 24: Suspended Accounts Data
Name
Description
Account_ID
Hub account identification number
Panel Serial Number
Hub serial number
Master User Name
Owner first and last name
Master User Email
Owner email address
Master User Phone Number
Owner telephone number
Suspended From
The date and time from which access was suspended to the WeR@Home™ mobile
application
6.8. Report: Account Detailed Activity
Figure 37 – Account Detailed Activity Report Request
The Account Detailed Activity reports detailed information per hub in your customer base that was
either active or suspended during the reporting month.
Figure 37 illustrates how you request an Account Detailed Activity report. You can enter a reporting
month/year to retrieve information about the hubs registered during that timeframe.
Table 25 describes all the information reported in the Account Detailed Activity report.
54
WeR@Home™ Manager User Guide
Reports Management
Table 25: Account Detailed Activity Data
Name
Description
Account ID
Hub account identification number
Group Name
Owner (customer) group
Panel Serial Number
Hub serial number
Plan
Service contract with your service provider: Basic or Premium
Master User Name
Owner first and last name
Master User Email
Owner email address
Master User Phone Number
Owner telephone number
Days In Month
Total number of days in the reporting month
Days Suspended
Number of days in the reporting month that the hub was suspended or inactive
Days Active
Number of days in the reporting month that the hub was active
Registration Date
Date and time that the hub completed the First Time Registration process
Notes
Free Text
6.9. Report: Account Activity Summary
Figure 38 – Account Activity Summary Report Request
The Account Activity Summary reports summary information about hubs in your customer base that
were either active or suspended during the reporting month.
Figure 38 illustrates how you request an Account Activity Summary report. You can enter a reporting
month/year to retrieve information about the hubs registered during that time frame.
Table 26 describes all the information reported in the Account Activity Summary report. Note that an
activated hub is a hub that is connected to the server and not necessarily registered with
WeR@Home™.
WeR@Home™ Manager User Guide
55
Reports Management
Table 26: Account Activity Summary Data
Name
Description
Group Name
Owner (customer) group
NumberOfPanels
Total number of active hubs at the time of the reporting month
SuspendDays
Total number of days active hubs were suspended in the reporting month
SuspendedPanels Number of active hubs that were suspended in the reporting month
6.10. Report: Service Level History to Days
Figure 39 – Service Level History to Days Report Request
The Service Level History to Days report displays the number hours the customer used each of the
service levels within a given timeframe. The selection criteria include a date range that defines the
given timeframe, as shown in Figure 39.
A Service Level History to Days report is displayed as an HTML report based on a .csv file.
Table 27: Service Level History to Days Data
56
Name
Description
Account ID
Hub account identification number
Serial
Hub serial number
Registration Time
Date and time the hub was registered with WeR@Home™
Current Package
Current assigned service level
Days In Free Package
The number of days the customer used the basic service level
Days In Premium Package
The number of days the customer used the premium service level
WeR@Home™ Manager User Guide
Reports Management
Name
Description
Days Suspended
The number of days the customer was suspended from service
Hub Group
The assigned distribution group
6.11. Report: Service Level History to Dates
Figure 40 – Service Level History to Dates Report Request
The Service Level History to Dates report displays the period in which the customer used one or more
service levels. The selection criteria include a date range that defines the given timeframe, as shown in
Figure 40.
A Service Level History to Dates report is displayed as an HTML report based on a .csv file.
Table 28: Service Level History to Dates Data
Name
Description
Account ID
Hub account identification number
Package
Assigned service level
Start Date
Date and time the hub began working within the assigned service level
End Date
Date and time the hub stopped working within the assigned service level
WeR@Home™ Manager User Guide
57
Reports Management
6.12. Report: HD Camera Service Level History
Figure 41 – HD Camera Service Level History Report Request
The HD Camera Service Level History report displays the period in which the customer used one or
more HD camera service levels. The selection criteria include a date range that defines the given
timeframe, as shown in Figure 41.
A HD Camera Service Level History report is displayed as an HTML report based on a .csv file.
Table 29: HD Camera Service Level History Data
58
Name
Description
Account ID
Hub account identification number
Package
Assigned HD camera service level
Start Date
Date and time the HD camera began operating within the assigned service level
End Date
Date and time the HD camera stopped operating within the assigned service level
WeR@Home™ Manager User Guide
User Administration
7. User Administration
The User Administration (User Admin) module allows you to manage the users of the WeR@Home™
Manager application. The module provides you with the following functionality:

Add User

Edit User

Delete User
7.1.
Accessible Modules
Figure 42 – Accessible Modules
Managing the users includes defining each user’s access to the WeR@Home™ Manager application.
Each user should be granted “access” to the various modules in the application, according to the
capabilities the user requires to manage WeR@Home™ installations of their customer base.
Each user is granted access to all or part of the WeR@Home™ Manager application. In general, full
(Read/Write) access is granted at module level within the application.
Since the Hub Management module includes issuing commands and running processes that affect the
data in the hubs and in the servers, access to the Hub Management module is limited. For example,
for a user to have full access to the Hub Management module, the following Accessible Modules
must be marked:

Hub Management – Access without capability to issue Suspend Panels and Remote
commands

Suspend Panels – Suspend panels capability

Remote Commands – Remote commands capability
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59
User Administration
Table 30 below lists the options available to define access to the WeR@Home™ Manager functionality.
Table 30: Accessible Modules
Name
Capabilities
Reports
Run all reports, generating Excel files
Hub Management
Update kits, export data to Excel files,
assign service level packages, and
manage the hubs
Important Notes
Access to this module does not include the
privilege to suspend/unsuspend hubs.
Firmware Update
Update hub and peripheral software
modules
User Administration
Add, edit, and delete users
Panels Registration
Run batch processes to register hubs
and associate them with customer
(owner) groups
Suspend Panels
Suspend or unsuspend access to the
WeR@Home™ application
This option grants the user the privilege to
suspend/unsuspend hubs in the Hub
Management module.
Remote Commands
Manage hubs via remote access to
WeR@Home™
This option allows the user to issue
commands, in the Hub Management module,
from a remote location. The hub is not
connected via a USB to the user’s computer.
System Parameters
Update global system parameters that
control and manage WeR@Home™
operations
This module is for Essence
Professional Services personnel only.
View Package Offerings
This references the View Package
Offerings tab, which is a read-only
page that displays the authorization
rules for the service level packages by
user type.
60
Grants the users full or partial access to the
WeR@Home™ Manager application
WeR@Home™ Manager User Guide
User Administration
7.2. Add User
This Add New User link displays the User Information page that allows you to enter a user’s personal
information required for the WeR@Home™ Manager application.
Figure 43 – Add User
Table 31 describes the information required to add a user to the WeR@Home™ Manager.
Table 31: Add User Information
Name
Description
Email
Enter the user’s email address that is used as the user identification during log in.
Password
Enter the user’s password.
Confirm Password
Enter the user’s password again for confirmation purposes.
First Name
Enter the user’s first name.
Last Name
Enter the user’s family name.
Mobile Phone
Enter the user’s cellular phone number
Select the date format preferred by the user for the dropdown list:
Date Format
Groups
WeR@Home™ Manager User Guide
Select the customer group, Default or another group, to which the user will belong.
61
User Administration
Name
Description
Select one or more modules to which the user will have FULL ACCESS:
Accessible Modules
For more information about module access, see section 7.1 Accessible Modules on
page 59.
Click this button to add the user to the WeR@Home™ Manager application, saving the
user’s personal information and access definitions.
Click this button to stop the addition of a user to the WeR@Home™ Manager application.
To add a new user:
1. Log in to WeR@Home™ Manager. The WeR@Home™ Manager home page appears.
2. Click User Admin module. The User Administration module main page appears.
3. Click Add New User. The User Information page appears
4. Enter the user personal information, including configuring the user’s access to the WeR@Home™
Manager modules.
5. Click Save.
7.3. Edit User
The Edit User functionality allows you to edit the personal information for an existing WeR@Home™
Manager user. Figure 44 shows the page for editing an existing user.
You can edit the information for any of the users in the table, including altering access to the
WeR@Home™ Manager modules.
For descriptions of all the data fields in the Edit User page, see Table 31 on page 61.
Figure 44 – Edit User
To edit the personal information for an existing user:
1. Log in to WeR@Home™ Manager. The WeR@Home™ Manager home page appears.
2. Click User Admin. The User Admin module main page appears.
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WeR@Home™ Manager User Guide
User Administration
3. Click
for the user you want to edit. The User Information page appears.
4. Edit the user information as needed.
5. Click Save.
7.4. Delete User
The Delete User functionality allows you to remove an existing user from the WeR@Home™ Manager
application. Guard and Installer users per hub can be deleted only in the Registered Users matrix in
the Hub Management module. Refer to section 5.2 Registered Users on page 38.
Figure 45 shows the User Admin table displaying the list of the existing users.
Figure 45 – Delete User
NOTE: The administrator user (admin) cannot be deleted.
To delete an existing user:
1. Log in to WeR@Home™ Manager. The WeR@Home™ Manager home page appears.
2. Click User Admin. The User Admin module main page appears.
3. Click the
delete icon for the user you want to delete. The Delete User functionality DOES
NOT include confirmation of the delete user request.
Caution: When you click Delete User, the user is immediately deleted.
WeR@Home™ Manager User Guide
63
Panels Registration
8. Panels Registration
The Panels Registration module allows you to define a list of hubs that require group association.
The purpose of the Panels Registration module is to allow you to manage your hub inventory, by
assigning the hubs to groups and then managing the groups of hubs.
For example, you can define customer groups that represent the distribution of the hubs for sale
through numerous retail outlets.
Each outlet is assigned a group number. When a number of hubs are selected to be distributed to a
specific retail outlet, you can use the Panels Registration module to “register” the hubs as “associated”
with the specific retail outlet. In this way, you can track the hubs as they are sold by the retail outlet.
NOTE: This functionality is available only to hubs that have not yet been
registered.
Figure 46 shows the Panels Registration page. You are prompted to choose a file with the list of hubs
for registration.
Figure 46 – Panel Registration
By clicking
64
, each hub listed in the file is:

Assigned to a customer group, by hub serial number.

Given an account number when the hub connects (even briefly) with the server.

Paired with one or more devices, adding the device information to the hub peripheral device
inventory.
WeR@Home™ Manager User Guide
Panels Registration
Table 32 describes the input file structure required for the Panel Registration process.
Table 32: Panel File Structure
Name
Description
Serial
The hub serial number
Group
Identification number for the customer group to which the hub will belong
NOTE: Contact your WeR@Home™ Manager administrator to get the customer
group identification numbers.
To run the Panel Registration process:
1. Log in to WeR@Home™ Manager. The WeR@Home™ Manager home page appears.
2. Click Panels Registration. The Panels Registration module main page appears.
3. Click Choose File. Your browser window appears.
4. Select the Excel (.csv) file which contains the list of hubs for registration, required for the Panel
Registration process.
5. Click Import to DB. The Panel Registration process is executed using the file chosen in the
previous step.
The results of the Panels Registration process are displayed on the Panels Registration page, as
illustrated in Figure 47.
For example, in Figure 47, one hub in the list, in the panel registration file.csv, did not register
successfully because the serial number for the hub was already registered.
Figure 47 – Results of Panel Registration Process
WeR@Home™ Manager User Guide
65
System Parameters
9. System Parameters
The global system parameters are used in many aspects of the infrastructure and configuration of
WeR@Home™. These parameters are crucial to maintaining optimum WeR@Home™ system operations.
Caution: It is not recommended for customers to have access to this module.
Incorrect use of these parameters can have a negative effect on system
operations and jeopardize data integrity.
To prevent customer Admin users from modifying system parameters: Do not mark the System
Parameters checkbox in the Accessible Modules option, when adding or editing the Admin user
profile, in the User Admin User Information form. Refer to 7.2 Add User on page 61.
Table 33 includes a list of the system parameters.
Table 33: System Parameters
Category
WeR@Home™ system parameters
Parameter
Ag Server Parameters
Arming Exit Delay
August Lock Parameters
Cache Configuration Settings
Cameramanager
default
EUP
EUP Ifttt Filter
EUP Ifttt Transmitter
EUP subscriber
Event Uploader
IFTTT
IFTTT Bulb Color
IFTTT Set Z-Wave Switch
IP Camera
Mail Configuration Settings
Nest Parameters
Password Policy
Configuration files parameters
66
Password policy validation
Password Reset
TR5 Access Code
WeR Manager (Back Office)
WeR@Home™ Manager User Guide
View Package Offerings
10. View Package Offerings
In the Hub Management module, you can configure the service level packages for your customer
hubs, using the
configuration functionality. Refer to section 5.1.2 Set Configuration on page 31.
To understand the settings for each of the different service level packages, the View Package
Offerings module provides you with the information you need to assign the appropriate service level
to each customer.
The tables below constitute the rules and context reference information provided by the View
Package Offerings module.
Table 34: Authorization Rules by User Type and Service Package
Authorization Rule
Description
Notes
Manage Security Tag Devices
Adding tags to tag readers including assigning
the owner to each tag
Without an access code per
tag
Manage Security Devices, except
Tag
Adding a security device except for a tag reader
Any security device such as a
camera detector, motion
detector, or door/window
sensor
Pair / change Guard Tags with
Access Code
Adding a tag with an access code for a guard
user
Manage Z-Wave Devices
Adding, update, and removing Z-Wave devices
Only for master users
Control Z-Wave Devices
Controlling Z-Wave devices
For all users
Arm/Disarm
Allowing to arm or disarm any device
Arming includes full, night,
day, and force arming
Comfort Video
Allowing to initiate and view comfort videos
Recorded by either camera
detectors or HD cameras
Security Video
Allowing to view security videos recorded by
camera detectors
Max Days View Log
Number of days back allowed to view history
events
Manage Rules, except Schedule
Trigger
WeR@Home™ Manager User Guide
Adding, editing, and removing all rules except
rules with scheduling triggers
If an existing rule has both a
scheduling trigger and a
device trigger, the scheduling
trigger must be removed to
manage the rule
67
View Package Offerings
Authorization Rule
Description
Notes
Manage Rules, only with Schedule
Trigger
Adding, editing, and removing rules with only
scheduling triggers
If an existing rule has both a
scheduling trigger and a
device trigger, the device
trigger must be removed to
manage the rule
Manage Shortcuts
Adding, deleting, or moving shortcuts
Manage Users
Adding, deleting, or editing user profiles
Standard users have view
access only
Remove 1st Master
Removing the master user used for first-time
registration
Only if there is more than one
master user defined
Other Master Actions
Privileged actions granted to master users; Refer
to the user level comparison table in the
Managing Users section in the WeR@Home™
User Guide.
Comparison between master
and standard user levels only
View Any Video
Allow viewing videos in the Video gallery
Show or hide videos
Manage Emergency Contact
Adding, deleting, or editing Emergency Contact
information
For master user with
professional monitoring
package
View Emergency Contact
Allow read-only access to the Emergency
Contact information
For user with professional
monitoring package
Allow 'Safety' e-mail Notifications
Allow 'Safety' SMS Notifications
Allow 'Safety' Push Notifications
Allow 'System' e-mail Notifications
Allow 'System' SMS Notifications
Allow 'System' Push Notifications
Allow 'Comfort' e-mail Notifications
Enable or disable the option in the Users profile
for sending notifications to users via the
following media:



E-mail
SMS
Push
If enabled, option appears in
Users profile screen.
If disabled, option does not
appear in Users profile
screen.
Allow 'Comfort' SMS Notifications
Allow 'Comfort' Push Notifications
Smoke Cannon
Allowing the master to grant permission to
other users to fire the smoke cannon.
If disabled, appears Grey.
Pet Immune
Allowing the installer to confirm if a pet immune
lens was installed in a motion detector or a
camera detector.
If disabled, appears Grey.
Manage Nest Devices
Adding, controlling, and removing only Nest
devices
Control Nest Devices
Controlling Nest devices
Manage HD Camera Devices
Adding, controlling, and removing only HD
cameras
Control HD Camera Devices
Controlling HD Cameras
68
WeR@Home™ Manager User Guide
View Package Offerings
Authorization Rule
Manage August Devices
Control August Devices
Description
Notes
Not in use
Future feature
Table 35: Authorization Rule Limits by Service Type
Authorization Rule
Description
Notes
Max Master Users
The maximum number of master users allowed
Default: 3
Max Standard Users
The maximum number of standard users allowed
Default: 32
Max IPD Devices
The maximum number of cameras detectors allowed
Default: 8
Allow Installer Role
Service types allowed to assign the installer role
Allow Guard Role
Service types allowed to assign the installer role
YesProfessional
No - DIY
YesProfessional
No - DIY
Allow Only Non Schedule Rules
Not in use
Max Emergency Contact
The maximum number of emergency contacts allowed
The following table defines the settings for the toggle switch
Default: 4
YesProfessional
No - DIY
in the mobile app:
Table 36: Default Toggle Settings
Settings
Description
Default Master Notification Settings
Defines default settings, in the Users profile, for sending
notifications to users via the following media:
Default Standard Notification Settings
Default Installer Notification Settings
Default Guard Notification Settings
Notifications Filters Moved To Cellular Backup Channel
Notifications Filters No Sim Inserted Or Sim Not Ready
Smart Rules End Date
Smart Rules End Time
Smart Rules Full Day
WeR@Home™ Manager User Guide



E-mail
SMS
Push
Default setting for the System Information filters
Default setting for schedule rules’ definitions
Default setting for arm rules with schedule rule definitions
69
View Package Offerings
Settings
Description
Smart Rules Trigger Temperature Detected By
Default setting for higher or lower temperature for PIR or IPD
devices in the event rules
Smart Rules Trigger UTS
Only for a universal transmitter connected to a security device.
Smart Rules Trigger Switch
Default setting for a smart switch selected as an event trigger
Smart Rules Action Record Video
Default setting for a camera detector selected as an action
Smart Rules Action Siren
Default setting for a siren selected as an action
Smart Rules Action LED Bulb
Default setting for a RGBW LED Bulb selected as an action
Smart Rules Action Switch Dimmer
Default setting for a dimmer, acting as a switch, selected as an
action
History Filters
Default settings for the filters to include or not include history
events in the initial display
User Can View Comfort Video
Default setting to allow or not allow users to view comfort
videos.
Emergency Contacts Call Before Making 911 Call
Default setting to allow or not allow users to list contacts to call
before calling 911.
HD Camera Video Transmission
Default setting of Custom (On) or Private (Off) for running and
capturing live videos
User Can Access Smoke Cannon
Default setting to allow or not allow the Master to grant
permission to fire the smoke cannon.
MIMO Input Output Endpoints
Default thresholds for the MIMO input endpoints
Default settings for the MIMO output switches
For the Installer user only:
Pet Immune
Default setting to confirm if a pet immune lens is installed in a
motion detector or a camera detector
August Lock Notifications
Not in use – Future feature
Table 37: Package Context by HD Camera Package Type
Context
Description
Account ID
The Cameramanager account ID assigned to a service package
Maximum Cameras
The number of HD cameras allowed for the Cameramanager account ID
Storage Hours
The number of video storage hours allocated per camera for the Cameramanager account ID
70
WeR@Home™ Manager User Guide
RSU Status Logging
Appendix A
RSU Status Logging
The hub version may be upgraded via an administered RSU process, invoked via the WeR@Home™
Manager application. During the process, the RSU status is written to the main Everguard database. To
identify the RSU tables, the table names in the database are prefixed with "RSU_".
RSU events sent from a hub to the server are parsed and stored in the RSU_Log_Events table. The
following is a list of RSU status codes:

RSU_STATE_ERASE_SECTORS

RSU_STATE_GET_RSU_FILE

RSU_STATE_CHECK_RSU_FILE_CRC

RSU_STATE_START_RSU

RSU_STATE_GET_MODULE_FILE_HEADER

RSU_STATE_UPDATE_EXT_CONTENT_TABLE

RSU_STATE_UPDATE_RSU_PARAMS

RSU_STATE_READ_EXT_CONTENT_TABLE_AFTER_RESET

RSU_STATE_INIT_TASK_AFTER_RESET

RSU_STATE_UPDATE_MEM_MAP_PARAMS

RSU_STATE_UPDATE_FAT_TABLE

RSU_STATE_READ_FAT_TABLE

RSU_STATE_MODULE_UPGRADE_PROCESS

RSU_STATE_MODULE_FIRST_READ

RSU_STATE_WAIT_FOR_MODULE_PROCESS

RSU_STATE_CLEAR_DEVICE_MANAGER_BITS

RSU_STATE_WAIT_FOR_READY_SYSTEM_CONDITIONS

RSU_STATE_UPDATE_END_PROCESS
WeR@Home™ Manager User Guide
71
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WeR@Home™ Manager User Guide