Role Title
Peer Development Manager
Salary
£28,000 - £40,000 (depending on current salary and
experience)
Contract
18 month Fixed Term Contract, with possibility of
extension. Secondments will be considered.
Location
Office space at Cavendish Square, W1 and Waterloo.
Travel is required across Lambeth, Southwark and
Lewisham
Responsible to
Head of Programme
Overview of service
Resolving Chaos is an independent organisation dedicated to saving lives and money by
identifying people with multiple needs, including homelessness, mental health issues,
substance misuse and offending and making an economic case for commissioning the right
support services to help them.
It has secured a £9.7 million grant from the National Lottery through the Big Lottery Fund.
This will be used to test new ways of working with people who have multiple and complex
needs in three South London Boroughs- Lewisham, Southwark and Lambeth.
Peer support and Service User involvement is one of the key elements of the LSL Fulfilling
Lives Programme, including peer advisors, expert by experience panel, service user network
and service user pathways into employment.
Working with the Head of Programme, service delivery Team Manager, peer advisors
volunteers and service users you will promote a strong culture of peer and service user
involvement and inclusion across the programme and the three boroughs, and develop
pathways into employment and meaningful activity.
Job Purpose
1. To recruit, train and motivate a group of peer advisors (a maximum of 12 at any one
time) to work alongside the You First Team to deliver frontline service
2. To recruit, train and motivate a group of experts with lived experience (a maximum of
12 at any one time) to be involved in co-production, governance and reflective practice
3. Organise and manage the inductions, supervision and ongoing management of the
above staff.
4. To develop a network and database of service user support groups and forums to
promote to service users and service users involvement across Lambeth, Southwark
and Lewisham
5. To develop and maintain individual support plans for peer advisors and experts with
lived experience
6. To assist in developing pathways for peer advisor volunteers into paid employment
7. To support partner agencies to embed peer support systems within their services
8. To oversee the impact of service user involvement through regular monitoring and
evaluation exercises
9. To actively seek to engage with under-represented and hard to reach service users
10. To play a lead role in creating new opportunities for people to participate and learn
skills, through the development of new initiatives across the sectors.
11. To facilitate service user forums within partner agencies
12. To act as a conduit for service user views
13. To develop the role of volunteers in delivering services to service users throughout the
programme
14. To regularly produce monitoring and evaluation information for the local and national
evaluation programmes.
15. To assist the Head of Programme and Team Manager to involve peers and service
users in all elements of the programme
16. To support the organisation of the programmes shared learning activity including
events, workshops and training opportunities
17. To identify appropriate support and training for both staff and service users to enable
effective service user involvement
18. To ensure that the programmes publicity and evaluation materials reflect the needs
and contributions of service users
19. To support service users and peers to share their experiences via a range of social
media including Twitter, Facebook and a project specific blog
20. To develop policy and procedure relating to service user involvement and peers
21. To promote the project to external bodies and activities on a local, regional and
national basis
Team working
22. Participate in team meetings and work with other members of the Multi-Agency Expert
Team and Operational Group
23. To contribute to a mutually supportive team, covering other’s work, undertaking joint
support sessions and supporting colleague’s clients when lead worker is not available
Evaluation and shared learning
24. Responsible for collecting outcomes data on prescribed system to be available as
required
25. Contribute to the meeting of the targets set by the programme
26. To share learning from the programme on a local and national basis, through
engagement with peer learning events and regional seminars/conferences
27. To assist the Team Manager in reporting to the Operational and Core Strategic Group
on a regular basis, highlighting the work of the peer element of the programme and
identifying barriers that require change
General
28. Recognising and work within the diversity of the LSL populations, regarding staff,
service users and volunteers
29. Ensure effective risk management is embedded in peer and service user work and all
aspects of working practice for the life of the programme
30. Manage a budget of £20,000 and record all petty cash and other expenditure of
monies in line with Resolving Chaos policy
31. Work within the Lone Working Policy and other Health and Safety Policies as
appropriate at all times
32. Produce reports and provide information as required by the Team or Head of
Programme, or relevant other manager
33. Maintain and keep up to date records and files and any other records required by RC
34. Ensuring that the required paperwork and monitoring is completed including the
updating of case files to the standards set out by the Head of Programme
35. Contribute to the regular review of the effectiveness of service delivery, involving
service users and other stakeholders in this process
36. Work with Expert Service User Reference Group (ESURG) and other applicable
service user groups to ensure best practice from service user viewpoint is embedded
in service
37. Represent Resolving Chaos and the LSL Core Strategic partnership at external
meetings as required
NB. No role profile can cover every issue which may arise within the post and the post-holder
is expected to carry out other duties from time to time, broadly consistent with those
described.