The National Incident Management System and Incident Command System An Introduction for Public Transit Personnel NIMS and ICS for Public Transit Personnel Ground Rules • Adjust communication devices to silent, meeting or vibrate mode • Return from breaks and lunch on time • Stay on task during class exercises • Ask questions and participate in discussions and activities NIMS and ICS for Public Transit Personnel Goal This course provides training on and resources for public transit personnel who need a basic understanding of the National Incident Management System (NIMS) and its on-scene Incident Command System (ICS) Activity 1 How is Transit Involved? NIMS and ICS for Public Transit Personnel Course Introduction • Public transit agencies have a history of assisting during planned events and crisis situations and of making substantial contributions to local emergency operations by: Maintaining residents’ mobility Providing mobility for responders and recovery workers • This course will familiarize you with both the National Incident Management System and the Incident Command System NIMS and ICS for Public Transit Personnel Course Objectives By the end of this course, you will be able to: • Describe the benefits of NIMS and its on-scene Incident Command System (ICS) • Explain the coordination effort that happens during internal and external events or incidents • List reasons why a transit system needs to adopt NIMS and train employees to appropriate competency levels • Describe the organizational structure of ICS • Summarize the magnitude of NIMS resource management processes and the ways that transit contributes resources NIMS and ICS for Public Transit Personnel Course Outline • Introduction to NIMS • Preparedness • Communications and Information Management • Resource Management • Command and Management • Ongoing Management and Maintenance Module 1 Introduction to NIMS NIMS and ICS for Public Transit Personnel Objectives By the end of this module, you will be able to: • Identify the reasons for using NIMS • Examine the ways transit employees can contribute to incident management • Describe the fundamentals of NIMS NIMS and ICS for Public Transit Personnel National Incident Management System NIMS is a nation-wide, standardized approach for all emergency response agencies and supporting agencies such as transit systems to prepare for, respond to, and recover from domestic incidents regardless of: • Cause • Type • Size • Complexity • Location NIMS and ICS for Public Transit Personnel NIMS: What Isn’t It? NIMS isn’t: • A specific operational incident management plan • A resource allocation plan • A terrorism/WMD-specific Plan • Designed to address international events NIMS and ICS for Public Transit Personnel Mandate for Adopting NIMS The Homeland Security Presidential Directive-5 (HSPD-5) calls for a National Response Framework that: • Requires all federal departments and agencies to adopt and use NIMS • Requires state and local organizations that receive federal preparedness grants to adopt NIMS NIMS and ICS for Public Transit Personnel NRF and NIMS • The National Response Framework (NRF) establishes: Federal coordination structures and mechanisms Direction for incorporating existing plans Consistent incident management approaches • NIMS establishes: Standards for incident management processes, protocols, and procedures The mandate for adopting ICS NIMS and ICS for Public Transit Personnel Why Use NIMS? • Incidents or events that are not managed will grow and spread • Mismanagement will make conditions more dangerous for residents and responders • Streamlining and standardizing multi-agency/multi-jurisdictional efforts improves overall response NIMS and ICS for Public Transit Personnel Why Do You Need NIMS? • During an incident or event, your agency can be: A primary resource Directly affected • As public organizations, transit agencies are expected to assist in resolving incidents • As an employee, your understanding of NIMS will ensure your seamless integration into the incident management process NIMS and ICS for Public Transit Personnel Why Does NIMS Need Transit? • Moves people away from the danger of an incident • Transports emergency personnel to and from an incident • Manages transportation needs to help control traffic flow and congestion NIMS and ICS for Public Transit Personnel Why Does NIMS Need Transit? • Mobilizes people without access to personal vehicles (commuters, tourists, those without cars) • Transports people with specific needs • Performs Emergency Support Function (ESF)-1: Transportation NIMS and ICS for Public Transit Personnel Hurricane Katrina New Orleans Mayor Ray Nagin stated on a radio show that he NEEDS buses to transport the residents out of New Orleans after the devastation of Hurricane Katrina. - When the Levees Broke: A Requiem in Four Acts. Dir. Spike Lee. HBO. 2006. NIMS and ICS for Public Transit Personnel Fundamentals of NIMS NIMS relies on three basic concepts: • Coordination and interoperability • Processes and standards • Flexibility NIMS and ICS for Public Transit Personnel Coordination and Interoperability NIMS establishes guidelines for improving coordination and interoperability • Coordination encompasses teamwork, communication, and accountability • Interoperability is the ability of systems, personnel, and equipment to operate effectively together NIMS and ICS for Public Transit Personnel Processes and Standards NIMS reduces confusion in terminology, resource descriptions, and position titles through consistency in: • Training programs • Command and management systems • Resource management processes • Communication and information management procedures NIMS and ICS for Public Transit Personnel Flexibility By nature of its flexibility, NIMS can be used at incidents or events of any size. Small Large NIMS and ICS for Public Transit Personnel MN Bridge Collapse Video NIMS and ICS for Public Transit Personnel Lessons from the Bridge Collapse • Metro Transit was integrated immediately into ICS • Transit was represented in the Emergency Operations Center • The Plan included Metro Transit • Prior training allowed Metro employees to work quickly within NIMS NIMS and ICS for Public Transit Personnel What This Means To You… • NIMS benefits you and your transit agency • Transit agencies will continue to play a key role in emergency response efforts as well as in planned events • As a transit employee, learning about NIMS will improve your readiness to respond and serve Module 2 Preparedness NIMS and ICS for Public Transit Personnel Objectives By the end of this module, you will be able to: • Describe the importance of transit preparedness to successful incident management • Identify steps you and your transit agency can take to become prepared NIMS and ICS for Public Transit Personnel Preparedness: A Continual Cycle Planning Taking Corrective Action Organizing Preparedness Cycle Evaluating Training Exercising Equipping NIMS and ICS for Public Transit Personnel Getting and Staying Prepared • Is a constant and dynamic process • Requires considerable planning, time, and cooperation with internal departments and external agencies • Depends on plans being reviewed frequently, updated, and communicated • Relies on mitigation (good planning) to reduce future risks NIMS and ICS for Public Transit Personnel California Wildfires 2007 • In 2007, wildfires affected southern California and forced the evacuation of thousands of residents • Residents received “reverse 9-1-1” calls urging immediate evacuation • Residents were notified about available shelters, schools and community centers • Several public transit systems collaborated according to existing plans and transported residents to shelters NIMS and ICS for Public Transit Personnel Transit Preparedness Transit agencies can work towards preparedness by coordinating, cooperating, and communicating through a number of initiatives: • Planning • Procedures and protocols • Training and exercises • Personnel qualification and certification • Equipment certification NIMS and ICS for Public Transit Personnel Planning • Plans should be realistic, scalable, and applicable to all types of incidents • Plans should integrate all relevant departments, agencies, and organizations • Types of plans might include: Mitigation plans Preparedness plans Emergency operations plans (EOPs) Recovery plans NIMS and ICS for Public Transit Personnel Mutual Aid and Assistance Agreements • Written or oral agreement between agencies, organizations and jurisdictions that allow resources to be obtained quickly • Possible partners include: Other transit agencies Agencies within your jurisdiction Private-sector and non-governmental organizations (NGOs) NIMS and ICS for Public Transit Personnel Elected and Appointed Officials To better serve their constituents, elected and appointed should: • Help to establish with other jurisdictions, NGOs and the private sector • Provide guidance to their jurisdictions, departments, and/or agencies, with clearly stated policies for implementing NIMS • Understand laws and regulations in their jurisdictions that pertain to emergency management and incident response NIMS and ICS for Public Transit Personnel Procedures There are four standard kinds of procedural documents: • Standard Operating Procedures or Operations Manual • Field Operations Guides (FOGs) or Incident Management Handbook • Mobilization Guide • Job Aids NIMS and ICS for Public Transit Personnel Protocols • Sets of established guidelines for actions under specified conditions • Allow a task, a function, or interrelated functions to be performed quickly without having to seek permission NIMS and ICS for Public Transit Personnel Training and Exercises • Training New employee training Safety and security training Special training initiatives Refresher training • Practice Table top scenarios Drills and exercises Inter-agency exercises • Awareness reminders NIMS and ICS for Public Transit Personnel Training Exercises Should… • Include multi-disciplinary, multi-jurisdictional incidents • Require interactions with the private sector and NGOs • Cover all aspects of preparedness plans, particularly the processes and procedures for activating mutual aid and assistance agreements • Contain a mechanism for incorporating corrective actions and lessons learned from incidents into future plans NIMS and ICS for Public Transit Personnel Qualifying and Certifying Personnel Qualification and certification standards: • Help ensure that personnel have the knowledge, skills and experience needed to respond safely and effectively • Usually include training, experience, credentialing, validation, and physical and medical fitness NIMS and ICS for Public Transit Personnel Certifying Equipment • Helps ensure that equipment will perform to certain standards • Supports planning and the ability to fill needs quickly based on a common understanding of the abilities of distinct types of equipment Activity 2 Managing The Unexpected NIMS and ICS for Public Transit Personnel What This Means To You… • Preparedness takes continuous effort and planning • Some of the ways to prepare include: Developing plans, procedures and protocols Conducting training and exercises Certifying personnel and equipment Module 3 Communications and Information Management NIMS and ICS for Public Transit Personnel Objectives By the end of this module, you will be able to: • Explain communications and information management concepts • Identify factors that cause miscommunication • Describe interoperability and its importance to effective communication • Explain the purpose of communications and information management standards, procedures, and protocols Activity 3 Avoiding Miscommunications NIMS and ICS for Public Transit Personnel NJ Collision and Derailment • Two NJ Transit commuter trains collided in a remote area between Secaucus and Jersey City • NJ Transit provided a train for triage and multiple buses for passenger transport • The fire chief experienced trouble communicating with various departments because: Their radios were incompatible with the Hudson County radio system The radios used were found to be using different frequencies NIMS and ICS for Public Transit Personnel Communications • Responding agencies need to communicate with each other using common terminology • Information sharing allows consistent data to be generated during an incident NIMS and ICS for Public Transit Personnel Policy and Planning Communications plans should identify: • What information is essential and can be shared • Who needs the information and who has it • How information will flow and be coordinated for public and media release and how communications systems will be used NIMS and ICS for Public Transit Personnel Communication Systems Need to be… • Interoperable • Reliable • Resilient • Redundant NIMS and ICS for Public Transit Personnel Plain Language & Common Terminology • Communications should be in plain language or clear text • Agency-specific jargon can be confusing and unclear • Avoid radio codes for the same reason Question: How many meanings of EMT are there? NIMS and ICS for Public Transit Personnel Why Plain Language? • EMT = Emergency Medical Treatment • EMT = Emergency Medical Technician • EMT = Emergency Medical Team • EMT = Eastern Mediterranean Time (GMT +0200) • EMT = Effective Methods Team • EMT = Effects Management Tool • EMT = El Monte, CA (airport code) • EMT = Electron Microscope Tomography • EMT = Email Money Transfer NIMS and ICS for Public Transit Personnel What This Means To You… • Communications must be consistent • Organizations must use common terminology and plain language • Miscommunications can be minimized with advanced planning and pre-established policies that support effective communication Module 4 Resource Management NIMS and ICS for Public Transit Personnel Objectives By the end of this module, you will be able to: • Explain the importance of resource management • Define the concepts and principles of effective resource management • Identify the steps for managing resources • Examine how resources are acquired when they are not available locally NIMS and ICS for Public Transit Personnel Resources Include, but are not limited to: • Personnel • Teams • Facilities • Equipment • Supplies • Plans • Procedures NIMS and ICS for Public Transit Personnel Resource Classifications • Assigned resources are working on an assignment under the direction of a supervisor • Available resources are assembled, have all needed equipment, and are ready for immediate assignment • Out-of-Service resources are not ready for available or assigned status (e.g., maintenance issues, rest periods) NIMS and ICS for Public Transit Personnel Resource Management Processes to ensure that there is accurate and up to date tracking of resources so that they are available when needed during an incident or event NIMS and ICS for Public Transit Personnel Phases of Resource Management • Preparedness • Response Recovery Activity 4 What Resources Does Transit Have? NIMS and ICS for Public Transit Personnel Preparedness • Requires advance planning • To ensure resources are managed effectively, organizations should do the following before an incident takes place: Certify personnel Identify kinds and types of resources NIMS and ICS for Public Transit Personnel Planning An effective resource management plan will lead to: • Identifying resource needs • Developing alternative strategies to obtain needed resources • Creating policies to encourage advanced positioning of resources • Identifying conditions that trigger specific actions NIMS and ICS for Public Transit Personnel Certifying Personnel Personnel are certified through a credentialing process that involves an objective evaluation and documentation of an individual's: • Current professional certification, license, or degree • Training and experience • Competence or proficiency NIMS and ICS for Public Transit Personnel Categorizing Resources Kinds: What the resource is Types: Size, capability, and staffing qualifications of a resource NIMS and ICS for Public Transit Personnel Effective Resource Management • Establishes procedures for acquiring resources in advance of an incident and “just in time” • Uses information management systems to collect, update, and process resource data and track the status and location of resources • Has standard protocols for requesting resource, prioritizing requests, activating and mobilizing resources, and for demobilizing resources NIMS and ICS for Public Transit Personnel Response Incident Identify requirements Inventory Order and acquire Reimburse Recover/ Mobilize Demobilize Track and report NIMS and ICS for Public Transit Personnel Identify Requirements • Based on: What and how much is needed? Where and when it is needed? Who will be receiving or using it? • Availability and requirements change constantly NIMS and ICS for Public Transit Personnel Order and Acquire • Requests for resources that are not available at the local level are forwarded to the Emergency Operations Center (EOC) • If the EOC is unable to fulfill a request, it is sent up to the next level (state, regional, national) • Resources should never be acquired outside the official resource coordination process NIMS and ICS for Public Transit Personnel Mobilize At any incident or event: • Effective resource management is an important consideration • The situation must be assessed and the response planned • Personnel should be briefed • Personnel and equipment should respond only when requested or when dispatched by an appropriate authority • Demobilization planning should start as soon as possible after mobilizing NIMS and ICS for Public Transit Personnel Track & Report Resource tracking is a standardized, integrated process that takes place prior to, during, and after an incident to: • Ensure resources can be easily located • Help staff prepare to receive resources • Protect the safety and security of personnel, equipment, and supplies • Enable resource coordination and movement NIMS and ICS for Public Transit Personnel Incident Check-In Procedure When you get to the place you’ve been assigned, check in only once at a pre-designated incident facility NIMS and ICS for Public Transit Personnel Why Check-In? • Ensures personnel accountability • Tracks resources • Prepares personnel for assignments and reassignments • Allows personnel to receive incident briefing • Establishes personnel time records and payroll documentation NIMS and ICS for Public Transit Personnel Recovery • Involves disposing of or returning all resources • Resources are classified as either expendable (water, fuel) or non-expendable (personnel, equipment) NIMS and ICS for Public Transit Personnel Demobilization Planning • Starts at the same time as mobilization • Facilitates accountability and efficient logistical management of resources • The Demobilization Unit in the Planning Section plans for demobilization NIMS and ICS for Public Transit Personnel Demobilize and Reimburse • Before leaving an incident assignment, personnel should: Complete all tasks and required forms/reports Brief replacements, subordinates, and supervisor Return any incident-issued equipment or other non- expendable supplies Complete all time records or other accounting forms • Doing so helps ensure that your agency is reimbursed for the funds spent on the incident NIMS and ICS for Public Transit Personnel Inventory • Resource inventory systems are used to assess the availability of assets • Organizations should inventory and maintain current data on their available resources and share this information with response partners • Even if a resource is identified, the jurisdiction and/or owner has the final say on how (or if) their resources are used NIMS and ICS for Public Transit Personnel What This Means To You… • Resources must be managed before, during, and after any incident for an effective response • NIMS resource management is based on a seven-step process • Public, private, and non-governmental organizations may all be able to contribute resources during an incident Module 5 Command and Management NIMS and ICS for Public Transit Personnel Objectives By the end of this module, you will be able to define the concepts and principles related to each of the three command and management elements: • Incident Command System (ICS) • Multiagency Coordination Systems • Public Information NIMS and ICS for Public Transit Personnel Command and Coordination Command • The act of directing, ordering, or controlling by virtue of explicit statutory, regulatory, or delegated authority Coordination • The process of providing support to the command structure • May include incident prioritization, critical resource allocation, communications systems integration, and information exchange NIMS and ICS for Public Transit Personnel The Incident Command System (ICS) Is a standardized, on-scene, all-hazards incident management approach used throughout the lifecycle of an incident that: • Integrates facilities, equipment, personnel, procedures, and communications within a common organizational structure • Enables coordination among response partners from all jurisdictions • Can be used for incidents of any type, scope, and complexity NIMS and ICS for Public Transit Personnel ICS Organization Differs from everyday organizational structures and position titles by: • Using ICS-specific position titles and structures • Assigning incident management roles based on expertise, not rank NIMS and ICS for Public Transit Personnel Transit vs. ICS Organizations NIMS and ICS for Public Transit Personnel Manageable Span of Control • Pertains to the number of individuals one supervisor can effectively manage • The effective range for managing subordinates is three to seven, optimum being five Supervisor NIMS and ICS for Public Transit Personnel Unity of Command Every individual has one, and only one, supervisor at the scene of the incident NO! Can you get me …? Logistics Chief Operations Chief Subordinate of Operations Chief NIMS and ICS for Public Transit Personnel Chain of Command A clear line of authority within the structure of the ICS organization with lower levels subordinate to, and connected to, higher levels NIMS and ICS for Public Transit Personnel Be Accountable for Your Actions • Maintain chain of command and unity of command, take direction from a single supervisor • Communicate potential hazards and changing conditions using clear text and plain language • Act professionally • No freelancing or self-deployment NIMS and ICS for Public Transit Personnel Incident Command Structure The IC can choose to delegate any or all of the following roles. NIMS and ICS for Public Transit Personnel Incident Commander (IC) • Provides overall leadership for incident response • Is responsible for establishing command, incident objectives, and communicating directives • Has ultimate authority and responsibility for the incident • Is the only position that must always be filled NIMS and ICS for Public Transit Personnel IC Specific Responsibilities • Provides overall direction for all incident activities • Develops strategies and tactics • Orders and releases resources • Manages all functions until delegated and assigned to staff NIMS and ICS for Public Transit Personnel Types of Command Structures • Single Command • Unified Command • Area Command NIMS and ICS for Public Transit Personnel Changing Command Structures Command structures may change to meet the needs of the situation when incidents: • Expand or contract • Change in jurisdiction or discipline • Become more or less complex NIMS and ICS for Public Transit Personnel Transfer of Command Is the process of moving the responsibility for incident command from one IC to another. It occurs when: • A more qualified person assumes command • A jurisdiction or agency is legally required to take command • The incident focus changes, resulting in respective changes in command • There is normal turnover of personnel on extended incidents Activity 5 Who Is In Charge? NIMS and ICS for Public Transit Personnel Command Staff • Focus on information, safety, and liaison functions for the entire organization • Report directly to the Incident Commander NIMS and ICS for Public Transit Personnel Public Information Officer Advises Incident Commander on information dissemination and media relations. Incident Commander approves information that the PIO releases. Public Information Officer Obtains information from and provides information to Planning Section. Incident Commander Planning Section Chief Obtains information from and provides information to community and media. Community and Media NIMS and ICS for Public Transit Personnel Safety Officer Advises Incident Commander on issues regarding incident safety. Safety Officer Works with Operations to ensure safety of field personnel. Incident Commander Operations Section Chief Ensures safety of all incident personnel. Incident Personnel NIMS and ICS for Public Transit Personnel Liaison Officer Assists the Incident Commander by serving as a point of contact for representatives from other response organizations Incident Commander Liaison Officer Provides briefings to and answers questions from supporting agencies. Agency Representative NIMS and ICS for Public Transit Personnel General Staff Focus on operations, planning, logistics, and finance/administration functions for the entire incident NIMS and ICS for Public Transit Personnel Operations Section Chief • Implements the tactics within the Incident Action Plan • Organizes, assigns, and supervises all the tactical or response resources assigned to the incident • Manages the Staging Area (if established) Operations Section Chief NIMS and ICS for Public Transit Personnel Planning Section Chief • Produces the Incident Action Plan (IAP) for each operational period • Gathers, analyzes, and disseminates information for the incident and assigned resources • Maintains incident documentation • Conducts long-range planning Planning Section Chief NIMS and ICS for Public Transit Personnel Logistics Section Chief • Provides resources and services required to support incident activities Logistics Section Chief • Acquires goods, services, and agencies needed at the incident NIMS and ICS for Public Transit Personnel Finance/Administration Chief • Is responsible for financial and cost monitoring analysis • Documents time and cost information Finance/Administration Section Chief • Processes claims for accidents and injuries • Works with Logistics to ensure resources are procured properly NIMS and ICS for Public Transit Personnel Incident Action Plan (IAP) • An IAP is an oral or written plan of action for an incident • Every IAP must answer these 4 questions: What do we want to do? Who is responsible for doing it? How do we communicate with each other? What is the procedure if someone is injured? • Covers a specified timeframe, called an operational period NIMS and ICS for Public Transit Personnel Incident Facilities Established by the Incident Commander depending on the requirements and complexity of the incident, and activated only when needed NIMS and ICS for Public Transit Personnel Incident Facilities Incident Command Post Base Staging Area Camp NIMS and ICS for Public Transit Personnel Multiagency Coordination System (MACS) A system that provides the architecture to support: • Incident prioritization • Critical resource allocation • Communications systems integration • Information coordination NIMS and ICS for Public Transit Personnel Emergency Operations Center (EOC) • A physical location where information and resources are coordinated to support incident management • May be a temporary or permanent facility • May be organized by major functional disciplines, by jurisdiction, or both NIMS and ICS for Public Transit Personnel Multiagency Coordination (MAC) Groups A MAC Group is a group of administrators or executives who authorized to commit agency resources and funds. They provide coordinate decision-making and allocate resources among cooperating agencies, and may: • Establish priorities among incidents • Harmonize agency policies • Provide strategic guidance and direction to support incident management activities NIMS and ICS for Public Transit Personnel Joint Information System (JIS) • Helps organize, integrate, and coordinate information across multiple jurisdictions and/or disciplines • Ensures timely, accurate, accessible, and consistent messaging • Includes the plans, protocols, procedures, and structures used to provide public information NIMS and ICS for Public Transit Personnel Joint Information Center (JIC) • May be established to coordinate public information • Is the focal point for releasing coordinated and timely incident or event-related information to the public and media • Operates as part of the Joint Information System NIMS and ICS for Public Transit Personnel JIC vs. JIS Joint Information System Local JIC Regional JIC State JIC Activity 6 Using ICS for Planned Events NIMS and ICS for Public Transit Personnel What This Means to You… • Command and management is most successful when there is cooperation and control of public information dissemination • ICS is effective because it is flexible, provides consistency, and can span all jurisdictions and agencies • Transit employees may be asked to play a role in ICS and must understand its organization and functionality Module 6 Ongoing Management and Maintenance NIMS and ICS for Public Transit Personnel Objectives By the end of this module, you will be able to: • Describe the function of the National Integration Center (NIC) • Identify the role of supporting technologies in implementing NIMS NIMS and ICS for Public Transit Personnel Maintaining NIMS • Managing and maintaining NIMS ensures that all users and stakeholders are able to participate in National Integration Center (NIC) activities • Routine maintenance and continued refinement are required for continued and improved success NIMS and ICS for Public Transit Personnel National Integration Center (NIC) • Ensures the ongoing management and maintenance of NIMS • Provides strategic direction for and oversight of NIMS • Supports both routine maintenance and continuous improvement of NIMS and its components over the long term • Is a resource for government agencies, the private sector, and non-governmental organizations that are implementing NIMS NIMS and ICS for Public Transit Personnel NIC Responsibilities National responsibilities include: • Administration and Compliance • Standards and Credentialing • Training and Exercise Support • Publication Management NIMS and ICS for Public Transit Personnel NIMS Resource Center http://www.fema.gov/emergency/nims/ NIMS and ICS for Public Transit Personnel Supporting Technologies • Any technology that may be used to support NIMS, such as remote automatic weather stations, infrared technology, or communications equipment is a supporting technology • NIMS uses science and technology to improve capabilities and lower costs through all phases of an incident NIMS and ICS for Public Transit Personnel What This Means to You • NIMS continues to evolve and improve based on lessons learned from those implementing it • National Integration Center exists to aid in the progress of NIMS development, implementation, and information dissemination NIMS and ICS for Public Transit Personnel Course Wrap-up • • It is important for transit employees to be familiar with the incident command and management function and organizational structure of NIMS Resource management and the ways in which you can contribute resources are key aspects of NIMS and responding effectively to emergency situations NIMS and ICS for Public Transit Personnel Course Wrap-Up When Transit is allocated as a resource:
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