Tyme Management Volume XIV, Number 10 Improve Your Output on the Job Working longer hours won’t guarantee productivity. The longer you work, the more your concentration and stamina diminish and the less time you have left for your family and yourself. To maximize the hours you do work: ◆ Plan top-priority work for your peak time. Tackle difficult and important projects during the time of day that you’re the most productive and alert. ◆ Schedule projects in blocks of time. Complete at least one step before moving on to something else. This saves the time it takes to refocus when picking back up where you left off. ◆ Organize your work area. By getting and staying organized, you’ll be able to work more efficiently with less hassle. ◆ Stay focused. Take regular breaks to give your brain a chance to recharge. Avoid excessive socializing and office gossip. It’s a tempting excuse to procrastinate that eats up valuable work time. ◆ Set boundaries. Set yourself a deadline, and honor it. When you’re serious about getting things done, you’ll make better use of the time you have. ™ October 2010 Urgent Tasks: What Do You Do? o do or not to do – that is the question you must answer for the tasks before you each day. While many people may plan and make “to do” lists, their time often remains preoccupied with urgent, but not necessarily important, activities. So how do you avoid falling prey to the urgency trap? By learning to distinguish merely urgent tasks from the important ones. Daily activities can be divided into these categories: ▲ Urgent and Important – valuable, necessary activities that demand your attention now. Crises, deadlines and productive tasks with instant results fall into this category. Responding to them may seem unavoidable, but many are the result of poor planning or procrastination. ▲ Important, Not Urgent – meaningful pastimes that accomplish your ultimate goals and objectives, including planning, preparation, relationships, relaxation, new opportunities and self-development. While these activities are the most worthwhile, they’re seldom urgent. ▲ Urgent, Not Important – tasks that may appear important because they call for an immediate response. Many faxes, Emails, phone calls, letters and drop-in T ▲ ▲ ▲ ▲ visitors are of this type. Catering to them may make you feel productive, but you’re often reacting to other people’s priorities and not your own. Not Urgent or Important – items that are simply a waste of time, such as busywork, excessive socializing, and some mail and phone calls. People do them to avoid the challenge of their important work. Here’s how to focus on important work during your day: ▲ Examine how you currently use your time. For each activity in your day, label it according to its urgency and importance. Do urgent, unimportant items dominate your time? Prioritize the items on your agenda based on importance. Block out substantial time for important, nonurgent activities, and do them before your urgent, unimportant ones. Reduce the necessity for urgency. By devoting time to the important things, you’ll limit the amount that develop into urgent demands. Ask the tough questions. What one activity would produce the most significant results if you stuck with it? If you aren’t doing it, why not? MANAGEMENT Confronting with Class hen people’s performance or conduct isn’t satisfactory, the manager’s job is to call them on it. Although confrontation may be unpleasant, the frustration that erupts from not dealing with the issue can be even more so. Without communicating about it, your employees remain unaware of how to improve their behavior. Confrontation allows you to arrive at a solution rather than stay focused on the problem. To confront your employees with class: ● Initiate a meeting time. Avoid approaching people to discuss a problem without forewarning them. Instead, tell them what you want to talk about, and arrange a meeting time to talk about it later. This gives people a chance to collect their thoughts and prepare. ● Determine your objectives. Before you meet, make a list of your reasons for the meeting and what you want to accomplish. ● Share your concerns without accusation. Describe the specific aspects of people’s performance that you’ve been concerned about rather than attacking the individuals themselves. Explain the exact things you need and expect from them, and ask what they in turn need from you to help make this happen. ● Listen. Allow people to give their side of the story – including excuses – without interrupting. Take notes to show that you’re really listening to what they have to say. Then return to each point, and ask what can be done to make improvements. ● Work toward a solution. When responding to people’s suggested solutions, make sure you express your respect before making your own, and use “and” instead of “but.” To foster a team mentality when offering solutions, say, “What if we...?” or “What do you think about...?” ● Reiterate your agreement. Make sure both parties understand each other and what has been agreed upon. What goals did you set together, and when do you want them accomplished by? What does everyone need to do, and how will each person go about doing this? W Reduce Your Employees’ Stress Levels Whether a result of conditions on or off the job, helping your employees to reduce the amount of stress in their lives is one of the most effective things you can do for them. Here are some tips: • Allow flexible work options. • Promote a “family friendly” atmosphere. • Feature a stress-reduction seminar for your employees. • Keep communication lines open. Host lunches for employees to talk with upper management, and walk around your department regularly to chat informally with your staff. • Prevent potential conflicts. To avoid misunderstandings, ensure that expectations and job descriptions are clearly spelled out to employees. • Pamper them with perks. In addition to encouraging people to take regular vacations, give them mini-breaks within the work week. 2 Pat Answers Dear Pat: I would like to get suggestions on how to address a co-worker who shares too much personal information. He shares details about his ex-wife and their marriage. He’s constantly saying negative things about her and calls her names. I don’t want to be rude to him, but I really don’t care and don’t want to know about his personal issues. He begins telling his “stuff” whether you want to hear it or not, and it doesn’t matter who is around. It’s getting to a point that I just want to get up and leave the minute he starts. What can I do? Pat Answers: Many of us are subjected to more personal information about our co-workers’ lives than is necessary or comfortable. And it’s a problem for organizations when it interferes with harmonious working relationships, as it seems to be doing in your case. Your coworker is doing what's called “venting”. He’s apparently feeling a lot of strong emotions regarding his marriage and divorce. If he were writing me, I’d suggest that he talk to a trained counselor who might actually help him move on. But as it is, he’s trying to get support by talking to anyone who will listen. You don’t have to be one of those people. But you will need to tell him that. He’s probably so caught up in his own drama that he has no idea of how his “sharing” is affecting others. Talk to him privately. Tell him you’re sorry for his troubles, but that it makes you uncomfortable hearing so much personal information. Tell him you’d prefer to keep the conversation more professional. Then, if he starts discussing his personal life again, simply say “Excuse me,” and politely walk away. Letting him know that his behavior is alienating his co-workers isn’t being rude; it’s doing him a favor. Are co-workers driving you crazy? Is your boss out of touch? Complex personnel problems demand Pat Answers! Send questions to: [email protected]. Pat Grigadean is a professional mediator, trainer, and employee-relations specialist. She writes Pat Answers in consultation with Haven Street-Allen, SPHR. © 2007 Pat Grigadean. FAMILY TIME Making the Right Move lthough you probably can’t take all the stress out of moving, there are several practical things you can do to simplify the process. Here’s how to make an efficient move: ▲ Shop around. If you plan on renting a moving truck, call for the price and mileage offered for the size truck and car trailer you’ll need to travel to your destination. Many companies will match competitors’ prices, and some dios to communicate. The vehicle rates may be cheaper during the week driver can stay in back to report any or on the Internet. traffic buildup behind the van or can ▲ Do follow-up work ahead of time. go up ahead to tell what the road Arrange for your utilities to be both conditions are like. disconnected and hooked up. Notify ▲ Stop overnight if you have a long the post office to forward your mail to drive. You’ll eventually be too worn your new address. out from packing to concentrate on ▲ Schedule time for clean-up. Rememdriving. Check ahead of time to make ber that you may need time to clean sure the hotel has a place for you to appliances, floors and fixtures in the safely park your belongings. place you’re leaving. ▲ Get shifts of helpers. If possible, set ▲ Check your truck first. Before you up one group of people to help you start loading, make sure the brakes, pack and a different group to help you lights and horn work and that there’s unload. Call your second crew at some enough oil and gas. Ask the rental point along the way to update them on company if they provide emergency your arrival time. roadside service, and get a copy of the ▲ Keep a record of your expenses. Save company’s packing guidelines. all of your receipts. If you’re moving ▲ Keep in touch. If one person will be because your job has been relocated, driving a vehicle and another the your moving expenses will be tax moving truck, consider using CB radeductible. A Helping Kids Adjust to Change Moving can be traumatic for little ones. Here are some suggestions for helping children adjust to a move: • Involve them in the process. Let kids do little things to help pack and prepare for the move. Talk to them about what will happen on moving day, and describe to them what the new place will be like. • Pack toys last. Make sure to put toy boxes in a place that you can get to as soon as you arrive. Let them keep one special toy with them during the move. • Place familiar items in the new environment. Before your kids see their new rooms, put their favorite toys inside to welcome them as they walk in. Boxes, Boxes and More Boxes! You don’t have to go at the pace of a box turtle when packing. The following are tips for packing boxes: ◆ Use boxes of the same size. Uniform boxes are usually easier to pack and stack on top of each other than boxes of different sizes. ◆ Protect breakables with other items that go in the same room. Wrap bedroom items in clothes and dishes in dishtowels. This not only makes them easy to find, but also eliminates waste from extra packing materials. ◆ Label clearly. Put items that belong in the same room inside the same box. Label the box with the name of the room it goes to in large letters on each side of the box. ◆ Identify necessary items. For each room, pack a box of the things you’ll need as soon as you arrive. Put a special sticker on these boxes so you can find them. ◆ Avoid overdoing it. Putting more things in larger boxes may cut down on the number of boxes you have, but they may be so heavy that no one can carry them. Enjoy Messy Time The next time you have to cook, why not allow your kids to make something fun at the same time? The kitchen will already be a mess, so you may as well give them the opportunity to enjoy it! Choose a craft or activity requiring food ingredients, and let them work while you do. Try making homemade finger paints or homemade Playdough, or make stamps from potato wedges. 3 PERSONAL TIME Go with the Flow of Good Stress energy toward something useful inelieve it or not, stress isn’t necesstead of draining it. sarily bad for you. In fact, good stress, known as eustress, can be ● Breathe deeply. When you’re anxa positive factor in your personal develious or agitated, your breathing tends opment. Stressful situations challenge to be shallow. Lie down, place your you to grow and keep life interesting. hands on your stomach, and feel how The following are tips for maximizing the muscles in your diaphragm move the positive benefits of stress: up and down deeply. Practice breath● Know your limit. Stress is only good ing this way when standing, keeping when it doesn’t last indefinitely. Learn your upper body to recognize when and shoulders stayou’re crossing the tionary. line from eustress ● Focus your into distress. Ask mental energies. If yourself whether you start to panic you’re being or feel overhealthily chalwhelmed, calm lenged or whether down and shift you’re beginning to your thoughts overextend yourback into focus. self into exhausVisualize yourself tion. confidently handling the situation. ● Go with the flow. People experience Realize that your feelings don’t have the same stress reaction to good to make you out of control. changes and situations as they do to bad or difficult ones. When you learn ● Listen to yourself. Go to a quiet place away from the chattering sounds of to adapt to changes, you’re more likely the TV, radio, or traffic. Sit still, and to come out a winner regardless of the listen to the underlying thoughts makcircumstances. ing you feel stressed. Identify which ● Reprogram to a positive approach. thoughts are true and which ones Aim to cope with stressful situations aren’t. Decide what you can do to rather than try to eliminate them. Demake a change for the better. Then, velop a “can do” attitude. Put things make that change. in perspective. Channel your mental B What Stress Stage Are You At? People generally go through the following stages when faced with a stressful situation: • Optimal performance – At first, you’re at your peak in creative energies, problem-solving skills and productivity level. This is eustress. • Danger zone – Eustress is good because the stress doesn’t continue indefinitely. When you keep pushing yourself, however, you overextend your energy and become irritable, losing the positive effects of stress. • Breakdown – When pushed too far, eventually everyone reaches a point of emotional exhaustion. At this point, people experience listlessness, depression, hallucinations, or even psychosis and are more vulnerable to sickness and heart disease. 4 Seeking Solitude Once sought as a means of finding wisdom and serenity, solitude is today usually considered something only for monks and shipwrecked travelers. However, spending time alone with yourself may be the key to being able to handle a hectic schedule. Recent research indicates that being alone is an important human need at almost every stage of life and has restorative benefits. You may not have time for countless hours of quiet contemplation, but there are several little things you can do to wedge a moment of solitude into your day: ◆ Reflect with music. Listen to something soft and instrumental. Spend some time reflecting on all the good things in your life. ◆ Go on a walk. Take your dog, or put your child in a stroller during naptime. Tune into the sights, smells and sounds of nature. ◆ Make a secret garden. Try growing your own tomatoes or planting your favorite flowers. ◆ Designate a story time. Keep handy a book that inspires your musings. Look at a picture book, or read a collection of stories. ◆ Express yourself with a musical instrument. Play in your spare moments. ◆ Write in a journal. Keep a notebook with you for writing down passing thoughts and observations. FAMILY TIME Let Deadlines Work for You eadlines were once a matter of life or death. If a military prisoner stepped across the boundary line on the prison floor called the “deadline,” he was shot immediately. Although deadlines marked on your planner may not be as extreme, they can provide the sobering motivation necessary for you to act. To be more effective, use deadlines to: ▲ Add immediacy to a request. Without a deadline, people will give little thought to your request to do something for you. When you give a fixed time, they begin to think in terms of time and what they must do. ▲ Improve employee performance. Teaching those you supervise to note and meet deadlines is an important part of measuring their progress and of encouraging them to improve their results. ▲ Challenge yourself when given a deadline. Assigned deadlines may not motivate you as much. To spur yourself on, set your own deadline for a date that’s before the one given. ▲ Give urgency to your important, but not urgent goals. Often, you know what the important goals for your life are, but you never do anything about them because there’s always something urgent that needs to be done. By setting deadlines for your important goals, you give them the sense of urgency they deserve. D Mastering List-Making Mayhem The Right Vocation “What do you want to do with the rest of your life?” can be a daunting question. Finding an occupation that’s right for you doesn’t have to be intimidating, but can instead be an exciting adventure in self-discovery. Questions for helping you discover your vocation may include: ◆ What excites and motivates me? ◆ What dream can I not give up on no matter what? ◆ What gives me lasting pleasure and satisfaction? ◆ What do I find purpose in? ◆ What things do I do well and produce good results in? ◆ What things seem to come naturally to me? ◆ What qualities and abilities do others see in me? ◆ What do others want to join in on helping me to do? ◆ What do I want to give all of myself to for the rest of my life? ◆ What is the deepest desire of my heart? Do you have so many “to do” lists scattered around that you don’t know what to do? One simple solution to list overload is to make a single “master list” Decide what to do with each new that contains everything to be done. A paper that crosses your desk. Either master list stays with you at all times and write it down on your list and file it, changes to reflect the new tasks that pass it on, or throw it away. come your way. The following are tips ❖ Put the date at the top of your list. This for creating your own master list: is a simple method for keeping record ❖ Use a full-sized pad of paper. If you of how long an item on your list has it. Drawing a line through a project is use small pieces or scraps of paper, remained unfinished. a great way to reward yourself for you’ll run out of room and end up ❖ Avoid rewriting your list every day. putting it behind you. making a pile of lists. Your list may Lists are a means to help you work be more than one page, but at least the ❖ Update your list periodically. When more efficiently and shouldn’t take pages will stay intact. half of the items on the page have away from doing the work itself. been completed, transfer the rest of ❖ Write down each item on a separate ❖ Keep your list visible. Place it somethem onto the next page. Cross the line. You don’t have to put them in where that you can refer to throughtransferred items off, and double order of priority. The goal is to get out the day. Examine it at the begincheck to make sure you didn’t miss everything on paper, so you won’t ning and end of each day to remind any. have to juggle it all in your memory. you of both your progress and of the ❖ Cross out each item as you complete ❖ Add items to your list as they arrive. work ahead. 5 PERSONAL DEVELOPMENT Recognize Faulty Reasoning hether it’s a business proposal, sales presentation, or an informal conversation, people are always trying to persuade you. Being able to discern faulty logic in people’s statements can give you a distinct advantage when doing business with them. Common errors in reasoning include: ◆ Vague terminology. When arguments are shrouded in poorly defined terms and ambiguous phrases, they can cloud sound judgement and create multiple interpretations. To clarify what’s being said, ask the person to define the terms used. ◆ Limited cases. Sometimes people focus on a few examples that support their argument and fail to mention the cases that don’t. Always seek to base your decision on a broad foundation of facts that will substantiate it. ◆ Reiteration. When a statement is repeated over and over by several people at different times and places, it gives it a sense of credibility even if it’s untrue. Be aware of this effect, and examine whether or not the statement itself is true. ◆ Loaded words. Some words can trigger a strong emotional reaction and sway a person without satisfactory reasons to back it up. Detach these emotional words from the statement to identify weak areas of the argument that lack substance. ◆ Generalization. Sweeping all-inclusive statements using words like “always,” “never,” “all,” or “none” may be appealing, but they often ignore significant exceptions. Examine these claims for any exceptions that would contradict their assumptions. ◆ Irrelevant information. Points that are unrelated to the topic can be used W ◆ ◆ ◆ ◆ to distract the listener from thinking clearly. Stay focused on the real issues involved, and bring the discussion back to relevant information. Unconfirmed sources. The speaker may make references to sources of information that sound impressive, but that can’t be verified. Make sure that the facts and statistics used can be corroborated before you become thoroughly convinced. Name dropping. Mentioning that a certain expert, celebrity, or person of influence endorses a particular stance doesn’t automatically prove that it’s correct. Decide whether or not the argument would still stand regardless of this person’s opinion. Slandering rivals. Putting down people who hold the opposing viewpoint is one way to dismiss their arguments, but it doesn’t prove that their reasoning is incorrect. Put the person presenting the position aside, and investigate the argument itself. Erroneous insertions. The presenter may begin with several statements that you agree with and then follow them with a false statement to accept along with all the rest. Test each part of the argument before you agree with the conclusion. If you think you can or you think you can’t, you will be right.” – Henry Ford 6 Life Questions Life’s most important answers can be found in asking the right questions. Ask yourself the following: ▲ Do you tackle problems bigger than you? ▲ Do you leave others better than you found them? ▲ Is your favorite letter “I”? ▲ Do you believe your doubts and doubt your beliefs? ▲ What would happen if you changed the words you spoke about your biggest problem? Your biggest opportunity? ▲ Are you becoming ordinary? ▲ How much of you does your dream have? ▲ Is it a long way from your words to your deeds? ▲ If you try to be like someone else, who will be like you? ▲ Do you give up control of your life to something other than what you believe? ▲ If you don’t take action now, what will this ultimately cost you? ▲ Are you a person who says, “My decision is maybe – and that’s final!”? ▲ Are you making dust or eating dust? (Bill Grant) ▲ Do you count your blessings or think your blessings don’t count? ▲ Do you need a good swift kick in the seat of your “can’ts”? ▲ Would the boy or girl you were be proud of the man or woman you’ve become? ▲ Are you already disappointed with the future? John Mason, author and speaker, is the founder and president of Insight International. For more information, contact him at: John Mason, Insight International, P.O. Box 54996, Tulsa, OK 74155. COMMUNICATION Dealing with Disruptive Audience Members o matter how eloquent your delivery or how riveting your content, from time to time you will have to deal with disruptive audience members – those who arrive late, leave early, carry on side conversations with their teammates, or disagree wholeheartedly and loudly. When that’s the case, try these tips and techniques for crowd control: N Side Conversations ● Call for more audience involvement. If you suspect that your talkers have lost interest in your presentation, change your game plan and call for more audience involvement. Take an opinion poll on your current point and reflect on the results. A moment for input and open discussion from everyone will generally break up the small pockets of side conversations as people tune in to see what they’re missing. Members of your audience may talk to each other for any Latecomers number of reasons. Someone arrives late and asks a colleague Never hold or stop your presentation to accommodate for an update. Perhaps the customer’s technical latecomers, or you’ll lose the rest of your group. representative wants to know where to find your Always start on time, letting them ask others what diagrams in the printout. Or, someone complains they missed later. Otherwise, you’ll teach attendees to a colleague that the room is too hot or cold. If that you don’t mean what you say about the stop and you can determine the reason for a side converstart times. In fact, some organizations have “trained” sation, you can handle it more appropriately. their entire employee population not to take meet● Ignore helpful distractions. If someone is ing or training class times seriously. explaining something to a peer or “catch● Use a buffer if you must. On certain occaing up” a late arriver and the conversation sions, you may decide to deviate from the startgives signs of coming to an end, try to on-time rule so that a key decision-maker who is ignore the distraction. In fact, the person still out of the room won’t miss an important engaged may be saving the larger group point. A good technique for “having it both the distraction of a “replay” should the ways” is to begin on time but start with a buffer, confused person ask you questions personally. such as a cartoon or humorous anecdote related to your ● Acknowledge the body language of those who disagree. point, so the latecomer arrives in time to hear your “real” Many side conversations erupt from disagreement left topic opening. to smolder under the surface. If audience members make it ● Refer to a common clock. When announcing a break, a point with their body language to tell you that clearly state the restart time and point to the wall clock; this they disagree – such as obvious head wagging, disgusted helps attendees remember the time better. Or, rather than shuffling in their seats, glancing around the room trying to giving an exact time to return and confusing everyone catch others’ eyes – they’re dangerously close to exploding whose watch isn’t in sync with yours, say, “Please look at verbally. your watches. We’ll start again in 12 minutes.” If the talker wants to express an opposing view, offer the ● Remove the dropout zone. Having extra empty chairs at the opportunity or at least acknowledge that position. For back of the room for latecomers solves the distraction example, say, “I know that some of you have experiences problem for the short term, but prolongs it for the long term. and ideas to the contrary, and you’ll be welcome to express Those who arrive late at the beginning or after breaks can those at the end of the presentation.” Such comments sit there and not traipse down front, distracting everyone in remove the urge for naysayers to begin their comments too the middle of your presentation. On the other hand, in the early to those seated nearby. long run, others observe that latecomers are accommodated ● Stroll closer to the talkers without looking at them. If you – that these extra chairs allow attendees to arrive late and can tell that two people are simply catching up on corporate leave early with minimal (they think) distraction. So as the gossip or are chatting about personal issues, stroll in their session drags on, more people do just that – arrive late and direction as you speak, but without looking at them specifitake a seat in the dropout zone. cally. As all eyes follow your movement and your voice By Dianna Booher, author, speaker, and CEO of Booher Consultants, a Dallas-based communications training firm. Her programs grows louder and louder in their ears, the talkers will soon include communication and life balance/productivity. She has feel all attention focused on them – a pressure tactic that published more than 40 books, including Communicate with Conusually stops such conversations. fidence®, Speak with Confidence®, and Your Signature Work®. Call (817) 868-1200 or visit www.booher.com. 7 Tyme Management® is published by Rutherford Communications, 7570 FM 1123 #19B, Belton, Texas, 1-800-815-2323, www.rutherfordcommunications.com. Copyright © 2010 Rutherford Communications. All rights reserved. Material may not be reproduced in whole or part in any form without the written permission of the publisher. Printed subscription price (12 issues), $49.95 per year in U.S. Electronic subscription price (12 issues), $24.95 per year in U.S. Publisher: Ronnie Marroquin Managing Editor: Kimberly Denman Illustrations by RMS Graphics ISSN 1074-3006 Expedite Your Banking Routine To have the checks you deposit clear as quickly as possible: ◆ Verify that all information on the check is accurate. Make sure that the written dollar amount matches the numerical amount. ◆ Double-check that the back of the check is endorsed. If it’s not, it will be held up a couple of days. ◆ Avoid receiving postdated checks. This can further hold up how long it will take for you to be able to access the money. ◆ Deposit checks before 2 p.m. Otherwise, they won’t be posted until the next business day. ◆ Bypass the ATM. ATMs require an extra day or two to clear or even longer if the machine isn’t owned by the bank. ◆ Investigate direct deposit options. Paychecks deposited this way are often available the same day. The person who removes a mountain begins by carrying away small stones.” – Chinese proverb 8 TIMESAVERS Maintain a Long-term “To Do” List any times, “to do” lists are a short-term compilation of all the things you must accomplish in a day. While they’re an invaluable tool for keeping track of priorities and details, they can also leave you somewhat nearsighted when it comes to your overall workload. A comprehensive “to do” list, on the other hand, maintains a record of all your tasks so that you can stay aware of both your short- and long-term priorities. To create a “to do” list that incorporates both short- and long-term tasks: ● Write down absolutely everything you want and need to do. Include every task, goal and project you want to complete both now and in the future. Your list may be several pages long, but it will give you a better picture of the work ahead of you. ● Categorize your list according to your priorities. Rank items based on their level of importance and when they must be completed. Some items may be activities that you do on a regular basis every day, week, month, or year. ● Move today’s tasks to the front of your list. These are the short-term items that you will want to tackle first. No matter how long your entire list may be, this is the only page that you’ll have to refer to on a given day. ● Update your list continually. Move items to the front page when the time comes to do them. You may want to update your list using a computer, so you can print out fresh copies of it and search for items more easily. M Legitimate Reasons to Put Off Work The following are legitimate reasons to put off doing a job: • When you could be working on a more challenging task. Difficult and complex tasks require more time to complete. Put off easy and simple tasks to get started on them instead. • When you can delegate parts of the job to others. Have others begin working on the most important parts of the task first and then do the less productive parts later.
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