November 2015
Energy Ltd, Batchworth Lock House, 99 Church Street, Rickmansworth, Hertfordshire WD3 1JJ
What isLoCO2
a Smart
Meter?
Tel: 0330 124 1500 Fax: 0845 074 3602 Email: [email protected] www.loco2energy .com
Registered Address: Barkhill House, Shire Lane, Chorleywood, Hertfordshire WD3 5NT
Registered in England 6895776 GB VAT No 975 7037 82
Your gas and electricity meters
Your gas and electricity meters record how much energy you’ve used. They tick over very slowly
measuring the units of gas or electricity you use in your home, so that your energy supplier can
accurately bill you for it. If we do not have accurate, up-to-date meter readings then we have to bill
you according to estimates, meaning that your bill may be either too high or too low.
Meters are often hidden in out of the way places, and it can sometimes be difficult to locate them
initially. If you are unsure when you move into a new property where to find your meters, then a
landlord or previous owner/tenant can often help.
Types of meters
Most modern electricity meters are digital display which means they are usually 5 numbers in a line,
however some older properties may have the old dial meters. We’ll explain how to read both types
of meter in this guide.
Electricity Meters
Single rate digital meter
A digital meter has an electronic or digital display. It will normally show 5 numbers in black or white,
and might be followed by 1 or more red numbers.
In reading the meter the red number should be ignored.
So in the example below you would send us the numbers 06110.
Other examples of a Single rate digital meter:
The meter above reads 07220.
Two rate digital meters
If you are an Economy 7 customer you will have a meter that shows 2 readings, one for day and one
for night. You’ll need to give both readings to us.
So in the example shown above the two readings are ‘low’ – 24404, and ‘high’ – 54250. Again, ignore
the numbers shown in red.
Other examples of Economy 7 digital meters:
Dial Meters
Dial meters can be a little bit more tricky to get your head around. They typically contain 5 or 6 dials
for a domestic metering system, which can increase with commercial metering systems.
Each of the dials points to a number between 1 and 9. If the pointer is halfway between 2 numbers,
write down the lower number.
So in the example below, the meter reading is 02896:
Other Dial meter examples
Gas meters
Gas meter reads tend to be either 4 or 5 digits in length, but again may have additional decimal
points, the numbers after which you can ignore. The newer, metric gas meters tend to have a digital
display and show 5 numbers followed by a decimal point, then some more numbers afterwards
Digital metric meter
When reading a digital metric meter you can ignore the numbers after the decimal point.
So in the example above the reading to give to your supplier would be 00254.
Digital imperial meter
These operate in the same way as the digital electricity meters, whereby the red number is ignored.
So in the example below, the reading would be 5218.
Dial meters
As with the electricity dial meters, if the pointer is between two numbers, please give the lower
number. However, if the point is between 9 and 0, write down 0. So imn the example below the
meter reading is 7041.
If you are at all in doubt about your meter reading, please do give us a call. Similarly if you are
having difficulty in accessing your meter(s) to take readings, please let us know and we can
arrange to send someone out to read the meter on your behalf. Remember, we’d rather know if
you’re having difficulties rather than ignoring it as lack of meter readings can result in over or
under payments and ensuing disputes.