The Hedges Medical Centre
Patient Survey
We value the views of all our patients and are pleased to announce the launch of the
Hedges Medical Centre Patient Experience Survey.
We would like to invite you to take part in the survey so that you can help us to
continue to provide you with quality health services. The survey only takes a short
time to complete.
For each question in the survey, please select one option that most closely
represents your views.
Q1. Can you normally see a GP on the day that you want to?
 Yes
 No
 Never needed to
If no, why not?
 Fully booked
 Cannot attend at times offered
Q2. Are you usually able to see the doctor you prefer?
 Most of the time
 Some of the time
 Rarely
Q3. How satisfied are you with the hours that your GP surgery is open (8.30am
– 6.30pm Mon-Fri)?
Please rate from 1 to 5, where 1 equals Very Satisfied and 5 equals Very Unsatisfied
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2
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3
4
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5
Q4. How easy usually do you find getting through on the phone?
Please rate from 1 to 5, where 1 equals Very Easy and 5 equals Very Difficult
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2
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3
4
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5
Q5. How easy do you find the following?
a). Speaking to a doctor or nurse on the phone?
 Easy
 Difficult
 Never tried
 Didn’t know that I could
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b). Getting test results on the phone?
 Easy
 Difficult
 Never tried
 Didn’t know that I could
Q6. How do you rate the way that you are treated by the receptionists at the
surgery?
Please rate from 1 to 5, where 1 equals Excellent and 5 equals Very Poor
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5
Q7. When you are at the surgery, how satisfied are you usually with how long
you wait for your consultation with the doctor?
Please rate from 1 to 5, where 1 equals Very Satisfied and 5 equals Very Unsatisfied
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2
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3
4
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5
Q8. After seeing the doctor, do you usually feel that:
a). You are able to understand your problems or illness?
 Better than before the visit
 The same as before the visit
 Less than before the visit
b). You are able to cope with your illness?
 Better than before the visit
 The same as before the visit
 Less than before the visit
c). Able to keep yourself healthy?
 Better than before the visit
 The same as before the visit
 Less than before the visit
Q9. How confident are you in the care that you receive from the nursing
services?
Please rate from 1 to 5 , where 1 equals Very Confident and 5 equals Very
Unconfident
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Q10. How comfortable do you feel the general waiting areas are?
Please rate from 1 to 5, where 1 equals Very Comfortable and 5 equals Very
Uncomfortable
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2
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3
4
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5
Q11. In general, how satisfied are you with the care that you get at your GP
surgery?
Please rate from 1 to 5, where 1 equals Very Satisfied and 5 equals Very Unsatisfied
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2
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3
4
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5
Q12. Would you recommend your GP surgery to someone who has just moved
to your local area?
Please rate from 1 to 5, where 1 equals Very Definitely and 5 equals Definitely Not
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Q13. Any other comments you would like to add regarding the services
offered? Please expand on your answers above if needed:
We collect and monitor the following information to ensure we are treating all
people fairly and to help us identify any barriers that may need to be
addressed.
Q1. Are you male or female?
 Male
 Female
Q2. How old are you?
 18-24
 25-34
 35-44
 45-54
 55-64
 65-74
 75-84
 85 or over
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Q3. Which of these best describes what you are doing at present?
 Full-time work
 Part-time work
 Full-time education
 Unemployed
 Permanently sick or disabled
 Fully retired from work
 Looking after the home
 Doing something else
Q4. In general, would you say your health is?
 Excellent
 Very good
 Good
 Fair
 Poor
Q5. What is your ethnic group? (Please choose one section from A to E below,
then select the appropriate option to indicate your ethnic group)
A. White
 British
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Irish
Any other white background
B. Mixed
 White & Black Caribbean 
 Any other Mixed background
White & Black African

White & Asian
C. Asian or Asian British
 Indian 
Pakistani

Bangladeshi

Any other Asian background
D. Black or Black British
 Caribbean


African
Any other Black background
E. Chinese or other ethnic group
 Chinese
Any other ethnic group, please specify: __________________________
Thank you for completing the Hedges Medical Centre Patient Survey
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