I NV500 FAQs
General Information
What is the Shark® Rotator™ advantage?
Clean your whole house faster with the power of the Shark Rotator vacuum. Deep clean carpets without
losing suction and clean bare floors and hard-to-reach areas with ease. Lightweight and with Rotator’s
enhanced swivel steering, these uprights move effortlessly around obstacles and under furniture. And
Shark’s Complete Seal Technology™ helps to trap dust and allergens inside the vacuum, keeping them
out of the air you breathe. Premium features like ultra-quiet technology, powerful headlights,
ergonomic handles and buttons and a full assortment of cleaning accessories, cleaning is now faster and
easier than ever before. With several versatile models, there’s a Shark Rotator vacuum to meet every
floor cleaning need.
What is the story and technology behind "Never Loses Suction"?
Never Loses Suction is an advanced cyclonic technology that separates fine dirt from the air, preventing
dirt from clogging the filters and keeping suction power strong over time. The Shark® Rotator™
Professional Lift-Away® vacuum maintains its suction power so you never lose cleaning power.
What is Complete Seal Technology™?
If your vacuum is an unsealed vacuum, dirt and allergens that you vacuum up can escape back into the
air that you breathe before they even reach the filter. With Shark’s Complete Seal Technology
incorporated with the HEPA filter, the vacuum captures up to 99.9% of dust and allergens inside the
vacuum, so that it is not released back into the air you breathe.
Who is Euro-Pro?
Euro-Pro, an innovative leader in the housewares industry creates products that make consumers’ lives
easier and markets them under the Euro-Pro, Shark, Ninja, and Bravetti brand names. Euro-Pro provides
the latest in easy-to-use technology with a growing line of products that consists of corded and cordless
vacuums, steam mops and cleaners, irons and garment steamers, and a variety of small kitchen
appliances. All Euro-Pro products are designed to fulfill multiple consumer needs, eliminating the need
for extra appliances that add clutter to a home. Products are sold at major retailers throughout the U.S.
and Canada, as well as directly to consumers.
Technical Information
What is the total cord length?
30' power cord
What is the weight of the vacuum?
Weighs 16 lbs
What are the dimensions of the vacuum?
Measures approximately 46"H x 12"D x 12"W; Cord 30’L
What is the vacuum made of?
The Shark Rotator Professional Lift-Away® is produced with a combination of durable ABS and PP
plastics, along with some metal and rubber components.
What color does the Shark® Rotator™ Professional Lift-Away® come in?
It comes in Shark Professional’s signature white coloration with premium red accents.
Where is the product manufactured?
The Shark Rotator Professional Lift-Away is manufactured by our high-quality vacuum manufacturing
partners in China.
What is maximum dirt capacity for the dust cup container?
The dust cup holds 1.3 dry quarts to the fill line and 3.1 dry quarts of real usable capacity. It has an easy,
bottom-empty design for quick removal of debris, plus top empty access for removal of more stubborn
debris.
Using the Vacuum
How do I begin cleaning floors?
The Shark® Rotator™ Lift-Away vacuum® has two powerful settings for cleaning - a brushroll for deep
cleaning carpets, and suction only for cleaning bare floor or areas "above-floors". Note that the
headlights will illuminate any time the power is on.
•Bare floors: Simply press the power button on the top of the canister to turn on the suction. Then tilt
the handle back while you gently step on the floor nozzle. Note that the brushroll will not spin in this
mode.
•Hose and accessories: First press the wand release on the top of the canister or the handle button at
the back of the top handle depending on the amount of reach you require. Then lift the handle up,
insert an accessory onto the end of the handle, press the power button and begin cleaning.
•Carpets: Press the brushroll button while the power is on and tilt the handle back while you gently step
on the floor nozzle in order to start the brushroll spinning. The brushroll indicator light underneath the
button will illuminate when the button is engaged.
How do I turn the vacuum off?
To turn the vacuum off, you can either press brushroll first and then power OR simply just press the
power button. The next time you turn the vacuum on; it will start in the mode you last left it in.
How do I remove the handle to clean "above floors"?
Press the red handle release button on the backside of the handle with one hand. Gently pull up with
the other hand to remove the handle from wand. Then, add desired accessory and begin cleaning.
How do I remove the handle with extension wand to clean "above floors"?
Remove cord from cord clip first, then press the Wand release button located on the top of the canister,
gently pull up on top handle to remove wand, add desired accessory to end of wand and begin cleaning.
To replace, simply guide it behind the canister and press down until you hear an audible click.
How do I detach the canister for portable cleaning?
The Lift-Away cleaning mode allows you to use your vacuum anywhere. To convert to a Lift-Away from
upright vacuum mode, quickly release the cord by turning the top cord wrap. Then press the Lift-Away
and Wand release buttons on the top of the canister. This will unlock the handle with wand and will
detach the pod from the floor nozzle. These buttons can be pushed together for quick release or
separately if you want to just release the canister or just release the cleaning wand. Next, pull the
canister up by the handle while gently stepping on the floor nozzle, grab the top handle with your other
hand and you are ready to go clean stairs, your car, or any other hard to reach areas. You can attach the
cord to the cord hook just below the handle to keep the cord out of your way while vacuuming.
How do I use the caddy as a canister vacuum?
The portable Lift-Away can be converted into a convenient canister To begin, press the Lift-Away button
and release the floor nozzle from the canister. Then place the pod directly on to the canister caddy.
Press the wand release button, and then lift the handle with wand up. Next, attach the straight suction
floor nozzle or other accessory to the end of the wand and begin cleaning. The caddy will follow along
behind you as you clean. You can also store extra accessories on the caddy so they are there when you
need them. When you are ready to release the pod from the caddy, simply press the Lift-Away button
and either continue to use as a portable or replace back on to the floor nozzle.
What is variable suction and when should it be used?
Due to the tremendous suction of the Shark Rotator Professional Lift-Away vacuum, the variable suction
feature has been added to allow you to release some suction to optimize cleaning on certain surfaces.
This feature should be used for cleaning certain high pile carpets and area rugs, rugs with fringe, or
when cleaning delicate fabrics such as curtains with your accessories. To release the suction, simply turn
the collar around the handle counterclockwise to open and release just enough suction to do the task at
hand while still getting your home clean. To close again for maximum suction, simply turn the collar
clockwise.
Which tools store on board the Shark® Rotator™ Professional Lift-Away® vacuum?
The Shark® Rotator™ Professional Lift-Away® was designed to hold a crevice tool and dusting brush on
board the vacuum so you have quick access to these at your fingertips. A specially designed accessory
tool holder on the back of the vacuum keeps these within quick reach.
How do I remove the on-board tools to begin cleaning?
To release, insert wand or handle directly into desired accessory on back of vacuum. Pivot handle back
to release the accessory from clip. To replace the accessories back on to the vacuum, position bottom of
accessory back into place then push forward lining up the red clip areas, then pull straight up on handle
or wand to release the accessory. Note: The crevice tool and dusting brushes have designated clips
these store on.
Where do I store the other tools?
Additional accessories can be stored in the accessory bag which may be included with this unit. They
may also store on the canister caddy, included with certain models.
Can I turn the headlights off?
The powerful LED headlights are designed to illuminate debris in dark spaces to make cleaning more
efficient. The headlights will go on and stay on whenever the power is on. The headlights are longlasting and designed to last the life of the vacuum so they never need replacing.
Care Instructions
How do I remove the dust cup?
Pinch the dust cup release latches on the rear of the dust cup handle and lift the dust cup up and away
from the vacuum body. Note: The dust cup should be emptied each time you vacuum and periodically
during cleaning, when the dust cup appears full.
How do I empty the dust cup?
Hold the dust cup over the trash and press the bottom door release button on the front of the unit. Tap
gently to empty contents. Press the door shut again until it clicks. If needed, turn the dust cup upside
down over the trash and press the top door release button. Tap gently to remove contents or wipe clean
with a soft cloth.
How often do I empty the dust cup?
For optimal performance, empty the dust cup when the dirt reaches the MAX FILL line.
How often should I wash the filters?
For optimal performance, it is recommended to clean filters regularly. Between washings, your filter can
be tapped clean to remove any excess dust and other particles into the trash.
•Pre-Motor Foam Filter: Under normal usage, rinse and let air dry completely (for 24 hours) every 3
months.
•Pre-Motor Felt Filter: Under normal usage rinse and let air dry completely (for 24 hours) every 3
months.
•Post-Motor HEPA filter: Under normal usage, rinse and air dry once every 12 months or as needed.
How do I wash the pre-motor filters?
Remove the dust cup and pull the donut-shaped filter assembly out from the top of the motor housing.
Slide the foam filter off the assembly and remove the felt filter from just below the assembly. The felt
filter comes with a small ribbon pull tab to make it easier to remove. Rinse the filters thoroughly in
lukewarm water until the water runs clear. Squeeze out excess water and let air-dry completely for at
least 24 hours before replacing. Do not place filters in the dishwasher or washing machine. To replace
back in the vacuum once dry, put the felt filter in first, then add the foam filter.
How do I clean the post-motor HEPA filters?
Remove the filter cover from the front of the vacuum by pulling open to one side. Remove the HEPA
filter cartridge and rinse under lukewarm water with the dirty side face down until the water runs clear.
Allow the filter to air dry completely for 24 hours. Once the HEPA filter is dry, replace it back into the
vacuum, and then replace the cover by lining up the tabs on one side and swinging the door securely
closed until it clicks into place.
Information provided by Shark.