ACCENTURE
AND L’ORÉAL
TOPOS
BEAUTY IN
TRANSFORMATION
EXECUTIVE SUMMARY
3
A NOTE
FROM YOUR
ACCENTURE
TEAM
On behalf of Accenture, we would like to
thank L’Oréal for the opportunity to serve you
in delivery of application maintenance and
project services.
services delivered towards the business;
and to optimize your TCO through leverage
of offshore and use of automation and
productivity tools.
We understand that L’Oréal has a fragmented
SAP landscape for Finance and SCM domains
– with 17 different SAP systems across the
world. These systems are managed locally
with a mix of internal and external resources.
Your guiding principles of harmonization,
flexibility and partnership spirit remain at the
heart of our proposal; and guided by your
objectives - our proposition is infused with
the richness of insight from our experience,
and the innovative perspective you would
expect from your team at Accenture.
You have told us that you would like to
consolidate the provision of Application
Support and Enhancement services for
SAP, Microsoft BI and Control M to one
single provider while focusing internal
resources on business relationships and
projects. You would like to drive IT process
harmonization and improve the maturity of
STEPHANIE
JANDARD
L’Oreal Global
Account Lead
MARIEVE
THOUIN
L’Oreal APAC
Account Lead
There is beauty in transformation,
and we are committed to helping you
realise the full potential of this across
your TOPOS journey.
TRACY
ARSENAULT
L’Oreal NA
Account Lead
VIKRANT
SARIN
L’Oreal Application
Services Lead
A PARTNER FOR
YOUR JOURNEY
L’Oréal is looking for an experienced and reliable partner – one who
understands your business and your people; a partner who shares your
vision and who will not hesitate to ‘roll up their sleeves’ to get the job done.
You are seeking a partner who can drive application delivery services in
an integrated operating and technology model, with proven capabilities
on a global scale and a strong local presence; a partner who can
accelerate financial benefits and provide continuous improvement through
innovation, streamlined processes and governance.
OUR VALUE
PROPOSITION
• ACCESS TO SKILLS: We are the leading
systems integrator for all your key
applications. We have the requisite skills in all
of your key locations.
• SMART TRANSITION APPROACH: We are
present in the same locations as L’Oréal. We
are committed to up-skill your teams and
help you overcome challenges as you mature
your internal centre. We have designed a
smart transition approach, which starts
with a pilot country by zone and maximizes
parallel transition for the other hubs. Use of
our transition tools and assets, coupled with
remote knowledge capture will keep this cost
efficient and will minimize service disruption.
• OPTIMIZE TCO: We have designed a solution
that would maximize offshore in a smart way,
doing 24x7 services, while giving you comfort
as regards to support in local languages. We
are very willing to discuss the operational
details of this model and adjust the level of
onshore / offshore depending upon zonal
readiness and trade-off versus cost reduction.
HOW
ACCENTURE
CAN HELP
5
• PARTNERSHIP MINDSET: We work as
one team. We will demonstrate our
partnership mindset through joint
governance, flexibility and a common
vision to achieve success.
• INNOVATION & THOUGHT LEADERSHIP:
Accenture is committed to drive innovation
at L’Oréal. We will invest in bringing the latest
business and technology ideas to L’Oréal
aimed at improving how IT delivers services
towards the business.
• CONTINUOUS IMPROVEMENT: Accenture
commits to 45% productivity over 3 years
through continuous improvement processes
and delivery by leveraging automation and
Accenture assets and tools.
Accenture is strongly positioned as the market leader for Application
Management services. We are widely recognized by analysts such as
Gartner, as a leader in SAP application support. Thanks to our global
scale and presence, we have the skills and the experience in each of
your current or future technology domains and at all L’Oréal locations.
SERVICE DELIVERY MODEL
While this is a consolidated global RFP – we understand that
you start from a position of 17 local support teams. We also
understand that while we need global consistency, efficiency
and cost reduction – there is also a need for local language
support and presence.
We have built a progressive transformation roadmap, leveraging a
three-layer delivery model:
· ZONE FRONT OFFICE LOCATIONS: L’Oréal offices in New Jersey,
Rio de Janeiro, Paris and Shanghai where we have located our
Zonal Service Delivery Managers and a layer of techno-functional
consultants (BI and SAP). Additionally, we would have teams in
your other major locations e.g. Montreal and Mexico in North
America and Madrid for EMEA.
· LOCAL PRESENCE IN THE HUBS ON AN ON-DEMAND BASIS.
We would leverage our local Accenture offices in all your locations
to provide those services.
· OFFSHORE LOCATION: Philippines is our chosen offshore location
from where we will deliver a majority of our services on a 24x7
model. We will leverage our Consumer Goods Service Factory for
SAP application support services and has more than 650 people.
Montreal
Team in L’Oréal office (onsite)
Madrid
New Jersey
Accenture nearshore location
Accenture offshore main location
Mexico City
Paris
Dalian
Shanghai
Manila
Recife
Rio de Janeiro
Accenture has a very a strong SAP practice. We have a dedicated
multi-client SAP factory for Consumer Goods and local-language
capabilities in English, Spanish, Chinese, Japanese and Korean.
All of our delivery centres work seamlessly together as part of one
Global Delivery Network. They share the same tools, methodologies
and are all equipped with modern communication tools (Skype
for video, telephone and screen sharing – already federated with
L’Oréal, Telepresence, Virtual classrooms).
SAP CG&S
SOLUTION
FACTORY
QUICK FACTS
SKILLS
DELIVERED BENEFITS
Size
4%
FTE
Location
Science Hub 1 (Manila)
e-Bloc (Cebu)
Clients/Projects
Clients
4%
Provision of partial FTE leading to
optimised staffing and cost reduction
2%
5%
29%
5%
5%
10%
21%
12%
Application development
From planning, analysis
and design to deployment
SAP Technical & Functional
Lower cost to serve based on higher
productivity, leverages pyramid,
shared management and governance
Increased client satisfaction by effective
utilisation and reusable assets
Services offered
Technology scope
Access to deep experts and SME’s
in niche skill set
Faster staffing ramp-up than
traditional model
Projects
Application maintenance
Level 1, 2, 3
Standard methods and processes
CLIENTS
A British technology company
A branded Italian beverage company
A large Spanish brewery
A leading global beverage company
A large company in the
processed meat sector
A global cocoa producer/
grinder company
A global sugar provider
0
%
An American multinational
food and beverage corporation
SAP - SD
SAP - SCM/PLM
SAP - FI
MGT
SAP - MM
SAP - WM
SAP - Basis
Others
SAP - Portal/PI
SAP - ABAP
BODS/Data
A Spanish pharmaceutical company
Largest privatly-held and family
owned spirits company
A French global beauty
products manufacturer
A Japanese noodles manufacturer
An Irish public food company
A Spanish construction
contracting firm
OPERATING
MODEL
PROGRAMME LEADERSHIP
AND GOVERNANCE
The governance structure we plan to implement is illustrated
below. The key roles are the Global and Zonal Service
Delivery Managers and the Offshore Delivery Manager.
Our operating model is designed to fit each zone’s requirement
while leveraging efficiencies and consistency of a global model.
Our teams, in all locations, will be organized by zone and by
functional domain (except in cases of Control-M and SAP Basis).
LATAM SDM
EMEA SAP Team
N. America SAP Team
ASEAN/
Aus/NZ
Global Client Account
Lead (acting EMEA)
Global Service
Delivery Manager
L’Oréal Onsite
ASEAN/Aus/NZ
India
India
Korea
Korea
Japan
Japan
China
China
Argent.
Argent.
Mexico
Brazil
APAC
Americas SDM
Hub Front
Office
Group and EMEA MS BI Team
Mexico
USA
Europa Service Delivery Manager
Brazil
USA
Canada
Canada
Poland
Poland
Russia
Americas
Russia
Spain
Spain
Italy
Italy
UK
UK
North Eur.
France
France
Hub Front
Office
North Eur.
EMEA
Contacts
Empl.
Exp
Excel Fl
L’Oréal
Tiger
Group B1
QA Director
Security Officer
Contract Manager
Controlling Finance Manager
Accenure Offshore Location (Manila)
Paris
Finance Experts
EMEA Service
Delivery Manager
APAC SDM
APAC SAP Team
Offshore Delivery Manager
Sales Experts
Supply Chain Experts
Team Lead SAP
BI Lead
S. America SAP Team
Team Lead BI
Lead FI/CO
Lead SD
Lead MM & WM
EMEA SAP Support Team
Americas SAP Support Team
Team Lead Control-M
Local Spain lead
APAC SAP Support Team
Lead SAP Auth & Basis
On-demand
Team Lead ABAP
SAP Delivery Team (Major enhancements, projects)
MS BI Support and Delivery Team
CTRLM Support Team
EMEA POC
New Jersey
SAP Basis
Global Service Delivery Manager
North American
Client Account Lead
Authorisations, ABAP Factory, Testing Factory, PMO & Tools, Translation Pool
Sales Experts
NA Service
Delivery Manager
APAC POC
Supply Chain Experts
North America POC
BI Lead
South America POC
Local Canada lead
PMO & SNOW reports
& ticket management
Lead & Translators
On-demand
Local front office, with local Accenture consultants,
working on-demand according to Hub readiness
and L’Oréal local team availability
Local Mexico lead
On-demand
Back office co-located in our
Manila delivery centre
Brazil Client
Account Lead
Zone front office in charge of both support and
project deliveries - from 4 - 10 people in each zone
APAC Client
Account Lead
L’Oréal
Back Office
Rio de Janiero
Shanghai
Brazil DC
SA Service
Delivery Manager
Sales Experts
Dalian DC
APAC Service
Delivery Manager
Finance Experts
Finance Experts
Sales Experts
SMART
TRANSITIONS
ACCENTURE
YOUR PARTNER
FOR INNOVATION
Accenture’s transition methodology is based on over 20 years of
reliable transition delivery, tools dedicated to mitigating risks and
expertise developed through more than 1,500 transition projects
successfully in the world.
Transition is more than knowledge transfer. It consists of 9 main
workstreams which address the real risks which should never be
neglected on such programs (e.g. management and control of
the transition, knowledge transfer).
A method which answers to key concerns:
Manage Mobilisation
How to avoid bad surprises?
How to manage risks?
Service Readiness
As your global SAP partner, we will collaborate with you to drive innovation in the way
you deliver services towards the business. We will institute a twice-yearly Business &
Technology Monitoring Workshop – which will combine an Inside-Out (from L’Oréal)
and an Outside-In (from Accenture) view.
L’Oréal (including representation from the business) would present the business
challenges and latest developments, while Accenture will present the technology
innovations and industry trends that we see on the market. Ideas will be screened
to shortlist suitable potential candidates – for which we will perform a high level
business case and implementation plan for review by the Zonal Innovation Council.
All of this effort will be Accenture’s investment. Approved ideas will be followed up
with POCs or implementation projects.
Recurrent Business & Technology
monitoring workshop
Present business
challenges
SME Presentations
How to know if we are ready to go-live?
HL Business case and
Implementation plan
Technology innovations
Plan
Develop
Exit
Delivery
Programme Operations Manager
Service Management
Enanblement
Application / Services / Delivery / Operations
Industry trends
Is Governance important?
Do we need to transform before transition?
How we will measure the service performance?
How to ensure Service continuity?
Which applications should be transformed in priority?
Knowledge Transfer
How to avoid the loss of knowledge?
Enable People and Communications
How much time to manage Visa’s and work permits?
How to know if we have the required knowledge?
How to find the right competencies/skills?
How to communicate about the program?
Technology
Facilities
ADM for Change Enablement
10+ ideas
Do we need to deploy specific tools?
How to interact with the retained organisation?
Will the connectivity, access and PC be ready on time?
Will the office access security be ensured?
L’Oréal
Accenture
4-5 ideas
2-3 ideas
Implement idea
7
WHY
ACCENTURE
AMS CLIENTS
RELIABILITY & QUALITY
1000+ clients
90% + on-time and on-budget deliveries
We help to deliver 90 million packages
around the World each day
Every 18 minutes a release is launched
Accenture processes more than 11
million credit card transactions daily
500,000+ applications are managed
on custom systems and every leading
technology platform
Every day, Accenture supports brewing
of 50% of the beer sold on the planet
Drive up to 40% + increase in
productivity using technology
We help someone book a hotel room
every second
INDUSTRY EXPERIENCE
Deep experience in more than 40
industries across 200 cities in 55
countries
Comprehensive industry proficiency
program with biannual testing
INDUSTRIALISATION
1: many solution factories for 15% +
savings over standard models
99% compliance to service level
agreements
Measurable, repeatable and predictable
delivery with Accenture Delivery Suite
GLOBAL REACH & SCALE
70,000 AO professionals
25 years experience
Global Delivery Network with 50+
locations around the globe
50,000+ clients employees transitioned
to Accenture
1,200+ transitions
ABOUT
ACCENTURE
Accenture is a leading global professional services company,
providing a broad range of services and solutions in strategy,
consulting, digital, technology and operations. Combining
unmatched experience and specialized skills across more than 40
industries and all business functions – underpinned by the world’s
largest delivery network – Accenture works at the intersection
of business and technology to help clients improve their
performance and create sustainable value for their stakeholders.
With approximately 373,000 people serving clients in more than
120 countries, Accenture drives innovation to improve the way the
world works and lives.