Career Preparation Manual

Student Manual
Career Preparation
2016 - 2017
“Open the book”
- Coach CO
Prepare for
CAREER SUCCESS!
Table of Contents
Calendar of Events 2016 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3
Career Resources and Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4
School of Business and Student Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5
EmployUM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6-7
Resume Rubric . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Career Preparation Student Survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9
Oral Presentation Scorecard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Resume Samples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
11-12
Action Verbs and Descriptive Words . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13-15
Quantification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16
Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
17-18
Sample Bullets for Work Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
19-26
Cover Letter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
27-32
Thank You Letter – Sample Scholarship . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Statement of Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
34
References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
35-36
Majors and Business Career . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
37-38
Career Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39-41
Dress for Success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
42
Career Assessment & Occupational Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
43
Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
44-45
Profile Optimization with LinkedIn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
46
Internships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
47
Informational Interviews . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
48-56
Interviews . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
57-66
InterviewStream . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
67
Employ UM Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68-70
Thank You Letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
71-73
Format Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
74-75
Negotiating Job Offers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
76-80
Student Organizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81-84
2
Calendar of Events Fall 2016
August 31, 2016
Wednesday
10:30 AM – 1:30 PM
Arrival Pavilion (between Holman and Conner Halls)
Learn about the School of Business, campus resources, and
student organizations.
Participate – Network – Enter to Win!
______________________________________________________
September 22, 2016
Internship Fair
Thursday
School of Business Administration – Career Preparation
Time: 10:30 AM – 12:30 PM
Arrival Pavilion
Contact: Wesley Dickens, [email protected]
October 4, 2016
Fall 2016 – The All Majors Career Expo
Tuesday
The University of Mississippi Career Center
Time: 1:00 – 4:00 PM
Location: The Inn at Ole Miss (Ballroom)
Contact: 303 Martindale, 662- 915 - 7174
October 4, 2016
Meet the Companies (Networking with Recruiters/Employers)
Tuesday
Time: 9:30 – 11:30 AM
Location: M Club Room
Contact: Lila Neely, [email protected]
3
Career Resources and Contacts:
School of Business
Martha “Meg” Barnes, Ed.S., NCC, BCC
Director of Undergraduate Career Preparation &
Instructor of Business Communication
Holman Hall G6 (1st floor)
[email protected]
662 – 915 – 2406
@bizbarnestoday
www.linkedin.com/in/marthabarnes
Wesley Dickens, M.A.
Coordinator of Career Preparation and Internships
Adjunct Faculty Business Communication
Holman Hall G7 (1st floor)
[email protected]
662 – 915 – 6546
www.linkedin.com/in/wesleydickens
Services for Business majors include:
Resume Review
Networking Events
Career Planning



Interview Tips

Mock Interview

Strengths Assessment
Business Communication
Job Search Strategies
Business Communication Instructors and Adjuncts:
Ms. Meg Barnes
Mr. Wesley Dickens
Mr. Blake Dubinski
Ms. Sarah Gray
Dr. Jonathan Harrington
Dr. Jere Littlejohn
Ms. Teresa McCarver
Dr. Linda Spargo
Dr. Julia Welch
4
School of Business and Student Connections:
Ole Miss Business Careers
Like Us
Ole Miss Business School Undergraduate Program
Like Us
University of Mississippi Career Center
Like Us
Ole Miss Business
@UMBus_undergrad
Follow Us
Student Organizations
Engage & Lead
with Us
UM Career Center Database
Register with Us
Ole Miss Business School Alumni
Career Network
Link with Us
https://help.linkedin.com/app/answers/detail/a_id/530/~/linkedin-learning-webinars
https://university.linkedin.com/linkedin-for-students
Career Center
Mock Interview with Us
5
EmployUM: The First Things to Know about Career Preparation
EmployUM
Schedule and Prepare…
I. LOGIN (Hit the Green Button – not the “Click here to register”! link) on the EmployUM database
through the Career Center. http://career.olemiss.edu/logon.html
Your Username: [email protected]
[example; enter your full Ole Miss E-mail address]
Your Password: ######## (Your password is case-sensitive.)
without the initial “0” is your initial password.]
[example – do not enter the 0; Your Student ID #
Student Login
Welcome to The University of Mississippi Career Services System.


Registered Users: Enter your username and password below and click LOGIN.
New Users: If you have NOT registered with this site before, click the registration link below to create a new account.
Important:



Using a PC? We recommend Internet Explorer version 8.0 or higher. If you need to upgrade or install your browser, click here.
Using a Mac? We recommend Firefox version 1.5 or higher. If you need to upgrade or install your browser, click here.
You should disable any popup blocker when using this site.
For further assistance, please contact our office at (662) 915-7174 or [email protected].
User Name :
Password :
Login
Click here to register!
Forgot your password?
II. Complete your student profile and upload a resume and cover letter through the Database (My
Account – My Documents). A statement of purpose can be substituted for the cover letter.
6
EmployUM
III. After your EmployUM Registration is active, please login and look for the Schedule tab. You will be able to view
on-campus recruitment opportunities through this database.
IV. If you experience difficulty with the EmployUM system or the registration process, you can connect with Meg
Barnes (Holman G6), Wesley Dickens (Holman G7), or the Career Center – 303 Martindale Center, 662-915-7174.
V. After the completion of your EmployUM registration, please login to the EmployUM, go to My Account, My
Documents, and upload your polished resume and set as your default resume.
You are now ready to be a potential candidate for On-Campus Recruitment! Congratulations!
If you have continued problems during the EmployUM registration process or access, please contact Career Services, 662
– 915 – 7174 or [email protected]
If you need assistance with the Career Preparation process, please contact the School of Business Career Preparation,
662 – 915 – 2406 or [email protected] or 662 – 915 – 6546, [email protected]
OR Drop by the Career Preparation Corner – Holman G7 and Holman G6 (1st floor).
(This is not the ground, but the street level on the side of the Lyceum and Library.)
7
Student Name: __________________________________
Date: _______________
Resume Rubric
Business Career Prep Resume Rubric
Stand out!
(3 pts)
Stand up…
(2 pts)
sit down & edit
(1 pt)
Professional Header.
Contact info
Score:
3
2
1
Name font 16 (minimum) ▪ Name
prominent ▪ LinkedIn URL
customized ▪ career portfolio link ▪
social media sites professional
name ▪ City, State ▪ phone
number ▪ email address
picture on a U.S. resume ▪ personal info ▪ clip
art ▪ color text on a traditional resume ▪ an
inappropriate email address ▪ missing key
contact info ▪ non-professional phone
greeting
Objective, Summary,
Highlights or Headline
Score:
3
2
1
targeting toward each job
announcement ▪ guided by the
criteria and key elements of the
job position
omission ▪ loss of opportunity to
impact on the top third for a
specific audience
generic statement of self-assessment and/or
desired position
Format
Score:
3
2
white space ▪ consistent margin ▪
tool is professional in appearance ▪
easy to scan with a glance ▪
conservative & standard font ▪ one
page resume unless second page is
relevant (if needed then give name
header on page 2) ▪ use of one
font only
format choice (trad vs funct vs
hybrid) determined based on
marketability ▪ unique format for
specific field but professional ▪
overuse of lines, borders, boxes,
texts, italics, bold ▪ order of
sections does not optimize
effectiveness
inconsistent format ▪ hard to read and scan ▪
no clear headers ▪ not in reverse chrono
order ▪ too long or too short ▪ references on
resume ▪ salary requirements ▪ uncommon
abbreviations ▪ distracting ▪ multiple fonts
and sizes that are inconsistent in structure
organized and well defined ▪
university, location, grad date,
major, degree, GPA if 3.0 or over,
study abroad exp, relevant course
work ▪ research/projects ▪
concentration & specialty
basic information present but
lacks order and missing elements
missing crucial information, such as
University of Mississippi as an institute on
the resume ▪ major not listed ▪ degree not
listed
powerful action verbs ▪ quantify
with #, $, or % as appropriate in
tasks/roles ▪ titles ▪ dates
coordinate ▪ bullet statements ▪
consider both paid and unpd exp ▪
results vs. duties ▪ in-field
experience ▪ appropriate use of
industry specific language
could be polished for more impact
▪ diversity of action verbs in
tasks/roles ▪ tense of verb is
incorrect ▪ lacks location and
dates ▪ use of "duties included" or
"responsible for" vs. action verbs
and results ▪ out-of-field &
volunteer exp
narrative format; personal pronouns - "I"
"me" "my" ▪ no action results or tasks ▪
provides info on company vs. the individual
illustrated transferable skills with
examples ▪ industry based
certification ▪ licensure reflected
computer ▪ foreign language ▪ lab
procedures ▪ business
communication ▪
▪software/system ▪ mgmt. ▪
▪innovation ▪ presentation
none or limited ▪ unspecific info given
Extracurricular
Activities
Score:
3
2
1
reflected the individual
involvement, contributions,
honors' criteria, dates, skills,
abilities, and results ▪ included
leadership roles
listed the organization
no activities included or described
Written
Communication Skills
Score:
3
2
1
action verbs sprinkled throughout
▪ quantification of results for
impact ▪ strengths interwoven ▪ no
apparent mistakes with grammar
& spelling
action verbs are minimal in
writing ▪ passive words written
such as helped, assisted, worked ▪
passive voice ▪ one grammar error
▪ minimal results or outcomes
lacking action verbs ▪ lacking quantification
of results and accomplishments ▪ multiple
errors with grammar and spelling
21 - 24 pts: exceeds expectations
16 - 20 pts: minimal expectations
15 &↓ or a 1 pt: does not meet expectations
Education
Score:
3
2
Experience
Score:
3
2
Skill sets
Score:
3
2
1
1
1
1
TOTAL: _____
8
Ole Miss Career Preparation Student Survey
School of Business – Communication for Employment
DATE: ______________________
Rate your knowledge of Career Prep before the career preparation activities:
1
2
3
Not knowledgeable
4
5
Very knowledgeable
Rate your knowledge of Career Prep after the career preparation activities:
1
2
3
Not knowledgeable
4
5
Very knowledgeable
Helpfulness of activities:
1
Not helpful
4
5
Very helpful
2
3
I can develop the eight sections of my Resume, meeting the minimal expectations, as assessed by the Rubric:
1
2
3
4
5
Not confident
Very confident
I can deliver an oral presentation, meeting the minimal expectations, as assessed by the Presentation Scorecard:
1
2
3
4
5
Not confident
Very confident
Rate your overall satisfaction with these activities:
1
2
Dissatisfied
3
4
5
Very Satisfied
Please provide feedback, comments, and suggestions for this activity or for your career/ professional development. This aggregated data and
information may be posted for staff/faculty and student review, public viewing results, and used in quality improvement and effectiveness
initiatives.
What did you learn from the Career Preparation activities?
__________________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
Comments/Feedback:
__________________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
9
Oral Presentation Scorecard
Student Name: _________________________________________
3 = Exceeds expectations
2 = Minimal expectations
DATE:
_____________________
1 = Does not meet expectations
Subject/Content (credible and professional language)
3
2
1
3
2
1
3
2
1
2
1
3
2
1
3
2
1
3
2
1
3
2
1
Believable
Enthusiasm for content/topic
Complete
Up-to-date
Familiarity with content - details given
Evidence given
Organization (effective planning of presentation)
Clear - main points given
Seamless flow
Pattern: topical, chronological, problem/solution,
cause/effect…
Transitional statements
Reference and reinforce key elements
Conducted within timeframe and time limit
Body Language (owns the stage)
Appropriate eye contact - shoulders squared - good
posture
Conveys confidence - commands attention
No tapping, hair twirling, fidgeting, swaying, rocking,
hands in pocket
Delivery (connects with audience)
3
Conversational tone
Opening grab (humor, story, startling statistic, make audience think, invite
participation)
Avoids fillers (ah - um - you know - you guys - like…)
Steady pace
Pauses for emphasis (sink in)
Articulate
Fun and responsive for audience
Summary (reinforces and emphasizes purpose and direction)
Keyword reminders
Tell 'em what you told 'em again
Visual aid
(PPT slide, brochure, flyer, infographic, prop,
chart, picture, model, object)
Enhance understanding through simplicity (no more than 1-3
bits of information)
Add variety
Support claims
Lasting impact
Impression and Influence
Appearance matches topic/content
Persuades/Influences
Dresses appropriately and professionally
"Sells" their knowledge, skills, and abilities
"Sells" their experiences, strengths, and softskills
Authenticity
Overall Rating
10
Resume Samples
Your name
Oxford, MS
[email protected] [email protected]
662 – XXX – XXXX
LinkedIn URL
Summary or Headline or Targeted Objective:
Education:
University of Mississippi
University, MS
Expected Graduation: May 2015
Bachelor of Business Administration
Major:
Minor:
Cumulative GPA: 3.28
Major GPA: 3.52
Relevant coursework:
Research or Capstone Project(s):
Senior Management Project: “Communication and management of four generations in today’s
workplace” – A guidebook for direct line managers and supervisors
Experience:
ABC Insurance Company
Oxford, MS
2013 - current
Marketing Developer
 Created a marketing plan for an insurance company with goals, strategies, tactics, and implementation
timeframes
 Developed 2 campaigns for 2 highlighted services with an increase of service sales of 5% and 11%
 Created and generated social media platforms for the company, with a Facebook Fan Page and Twitter,
with 867 Likes/368 visits and 1,126 Tweets/277 Followers/39 Favorites
Rebel Book Mart
Oxford, MS
2011 – 2013
Merchandiser
 Designed 50+ print advertisements for new sales product promotion
 Initiated a program of seasonal product displays with a sales increase of 14% in the targeted products
 Implemented and administered SNAPfulfil, an inventory management software for this bookstore
Honors, Involvement, & Leadership:
Associated Student Body
Ole Miss Business Organization/Club
Dean’s Honor Roll
Service Organization
Student Organization
Skills:
Microsoft Office Suite
Database Administration
University of Mississippi Student Senator
Director of Programming
3.5 GPA
Volunteer
Social Events Coordinator
Philanthropy Chair
Adobe Creative Suite
Social Media Platforms
2014 – current
2014 – current
SP-SU-FALL 2014
2012 – current
2012 – current
2011 – current
Enterprise Mobility Suite
Proficiency in German
11
Resume Sample
Your name
Email Address
123.456.2345
Objective:
To obtain a Marketing Internship position with Trustmark Bank
Education:
University of Mississippi
University, MS
Bachelor of Business Administration
May 2017
Major: Marketing; Minor: Spanish
Overall GPA: 3.0; Major GPA 3.3
Financed 50% of my education through work and scholarships (optional)
Cambridge University
Summer Session
Cambridge, UK
July 2015
Work Experience:
Stuart and Marley
London, UK
June 2015
Marketing Intern
 Increased targeted marking efficiently by reorganizing customer profiles
 Created multimedia interactive presentations for the sales team with the acquisition of 2 new
clients
 Decreased supply costs by 10% by designing online fact sheets
University Hallmark
Anytown, MS
January 2014-Present
Sales Associate
 Collaborated with a team that increased annual sales by 20%
 Decreased employee turnover by 40% through innovative training
 Improved dissemination of weekly sales reports
Volunteer Experience:
Sorority Name
University, MS
Dec 2013-Nov 2014
Event Planning Chair
 Designed over 50 print advertisements and posters promoting sorority events
 Planned and coordinated 62 social events for over 300 women
 Implemented QuickBooks accounting system to budget and track event purchases
Honors and Activities:






Dean’s Honor Roll (3.5 GPA), 3 semesters
Academic Excellence Scholarship recipient
Representative for the Associated Student Body, 2 semesters
The Agency (UM School of Business Student Marketing Organization)
Intramural Basketball team, 3 semesters
Various volunteer activities through sorority/fraternity
Relevant Courses:


Availability:
(write out the full name of the course NOT the course number)
Consumer Behavior
August 2017 (optional)
12
300+
Action Verbs
Build your resume with these action verbs in the field of Business.
Administrative
and
Organizational
Approve
Arrange
Assemble
Catalogue
Collect
Communicate
Compile
Coordinate
Develop
Disseminate
Distribute
Ensure
Examine
Execute
Explain
File
Formalize
Host
Implement
Increase
Initiate
Install
Log
Maintain
Measure
Monitor
Obtain
Operate
Organize
Perform
Plan
Prepare
Present
Preserve
Process
Record
Register
Reorganize
Review
Route
Schedule
Streamline
Submit
Supply
Update
Proofread
Publicize
Publish
Reconcile
Recruit
Refer
Reinforce
Screen
Speak
Summarize
Translate
Write
Communication
Creative &
Innovative
Answer
Apprise
Author
Brief
Clarify
Collaborate
Compose
Condense
Construct
Contact
Convey
Customize
Demonstrate
Draft
Edit
Educate
Enlist
Familiarize
Influence
Introduce
Listen
Observe
Compose
Conceive
Conceptualize
Create
Design
Devise
Fashion
Formulate
Invent
Launch
Modernize
Originate
Pioneer
Revamp
Revitalize
Revolutionize
Shape
Stimulate
Finance &
Economics
Accumulate
Accrue
Adjust
Allocate
Allot
Apply
Appraise
Assess
Audit
Avert
Balance
Budget
Calculate
Conserve
Control
Correct
Correspond
Counteract
Cut
Decrease
Defray
Detail
Disburse
Divest
Economize
Estimate
Net
Qualify
Quantify
Retrieve
Solve
Source
13
Management
Accelerate
Accomplish
Administer
Advise
Advocate
Analyze
Appoint
Approve
Assign
Attain
Authorize
Boost
Chair
Coach
Compute
Conduct
Consolidate
Contract
Correspond
Counsel
Critique
Delegate
Deliver
Determine
Diagnose
Direct
Discuss
Document
Elect
Eliminate
Encourage
Enhance
Enlist
Establish
Evaluate
Facilitate
Focus
Forecast
Form
Foster
Found
Gather
Govern
Guide
Handle
Head
Hire
Identify
Implement
Improve
Inform
Inspect
Inspire
Instill
Institute
Instruct
Integrate
Interpret
Interview
Investigate
Lead
Manage
Mentor
Merge
Moderate
Modify
Motivate
Navigate
Negotiate
Order
Originate
Overhaul
Oversee
Pilot
Preside
Prioritize
Produce
Project
Promote
Recommend
Recruit
Report
Represent
Research
Respond
Resolve
Retain
Secure
Spearhead
Sponsor
Standardize
State
Start
Strengthen
Supervise
Sustain
Systematize
Teach
Terminate
Testify
Train
Verify
Management
Information
Systems
Adapt
Chart
Classify
Code
Consult
Convert
Debug
Detect
Discover
Expand
Fabricate
Form
Fortify
Generate
Install
Interface
Invent
Map
Program
Repair
Restore
Survey
Test
Transmit
Troubleshoot
Market
Advertise
Attain
Attract
Augment
Broaden
Centralize
Convince
Display
Dissuade
Deliver
Entertain
Exceed
Excel
Expedite
Familiarize
Gain
Generate
Guide
Illustrate
Influence
Leverage
Model
Modify
Orchestrate
Outpace
Penetrate
Persuade
Propose
Prospect
Purchase
Pursue
Shadow
Solicit
Solidify
Supplement
Tap
Transform
Risk Management
& Insurance
Acquire
Arbitrate
Assess
Confer
Expose
Mediate
Mitigate
Moderate
Rectify
Regulate
Request
Retain
Omit these words:
Helped
Assisted
Tried
Loved
Worked
Responsible for
Tasks included
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Descriptive Words
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Accurate
Accurately
Active
Acuity
Adaptable
Adept
Alert
Ambitious
Analytical
Artful
Assertive
Astute
Attentive
Attractive
Aware
Bright
Broad
Broad-based
Broad-minded
Calm
Caring
Challenging
Competent
Conscientious
Consistent
Constructive
Contagious
Contributed greatly
Courageous
Creative
Deep insight
Deft
Dependable
Determined
Diplomatic
Diplomatically
Disciplined
Discrete
Distinctive
Diverse
Diplomatic
Discrete
Distinctive
Diverse
Driving
Dynamic
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Earning Respect
Economical
Efficient
Efficiently
Energetic
Energetically
Enriching
Enterprising
Enthusiastic
Exceptional
Expert
Extensively
Extraverted
Fair
Firm
Forceful
Helpful
Highest
High-level
Highly
Honest
Honestly
Humanizing
Humorous
Imaginative
Increasingly Able
Independent
Innocent
Innovative
Instrumental
Kind
Lead
Leading
Lifelong
Logical
Loyal
Masterful
Mature
Methodical
Natural
Never Forgets
New and Improved
Objective
Observant
Open-minded
Optimistic
Outgoing
Outstanding
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Perceivable
Perceptive
Persistent
Persistently
Personable
Pioneering
Pleasant
Positive
Productive
Proficient
Punctual
Quick
Readily
Realistic
Refined
Reliable
Repeatedly
Resourceful
Responsible
Responsive
Self-reliant
Self-trained
Sensible
Sensitive
Significant
Significantly
Sincere
Sophisticated
Stimulating
Strong
Strongly
Successful
Sympathetic
Systematic
Tactful
Talented
Thoughtful
Trained
Uncommon
Unique
Unusual
Unusual Grasp
Urgently
Versatile
Vigorous
Well-balanced
Well-rounded
When it comes to fine-tuning your interview, a presentation, resume and cover letter, take a look at this list of
descriptive words! You might find the perfect word to describe your soft skills as well as your personality traits! Take a look!
15
Quantification
Action/Accomplishment/Quantification on a Resume
Qualitative/Descriptive
Quantitative (impact & magnitude)
A top performer for division in FY 2014
Strong Communicator
Effective trouble shooter
#2 in sales performance in the Southeastern region for FY 2014
95% customer service satisfacction rating for FY 2014
Prevented a crane shut down for Summer 2014, saving
$20K per day during the turnaround
Best
Grew
The Top
Better
Improved
2nd
23%
Top 3
 13
#7
Job Accomplishment Statements
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Processed 50+ book orders a day…
Cut production time by 25%...
Ensured the safety and well-being of 20 swimmers under the age of 12…
Financed 80% of education through scholarships and summer work…
Prepared and updated over 300 patient files…
Tutored a learning disabled student and helped him raise his grade for a “D” to a “B” in one semester…
Planned and directed annual weekend retreat for over 500…
Founded the Poetry Society and increased membership from 3 to 50 within six months…
Awarded employee of the month four times…
Trained and supervised five employees…
16
Skills
17
Skills Checklist
Employers often grade job candidates on relevant skills before offering a job or determining a salary. Here
we’ve grouped skills into hard (data, things and other practice-based skills) and soft (people, adaptability, and
other personality-based skills). Don’t be fooled by the titles though, soft skills are not always easy to master
and even though many are personality-based, all can be learned.
Rate yourself for each skill:
1 – I have mastered this skill.
2 – I have a good handle on this skill.
3 – I need improvement here.
4 – I need to work much more on this skill. 5 – I don’t have familiarity with this skill.
Hard skills:
• _____Speaking a second language
• _____Recognizing and analyzing problems and
designing solutions
• _____Designing web pages using HTML
• _____Creating still and moving photography using hardware such as digital cameras
• _____Manipulating digital photographs and images using software such as Photoshop
• _____Writing skills
• _____Research skills
• _____Speaking easily before groups of all sizes
• _____Free-hand drawing
• _____Math skills
• _____Observation and memory skills
• _____Using common computer applications: Excel, Outlook, Explorer, etc.
• _____Using the most common hardware and software used in my field
• _____Knowing the procedures, regulations, and laws in my field
• _____Adaptability: I have lived (not just visited) outside my home country
Soft skills:
• _____Meeting new people
• _____Conversing easily with people of all ages and backgrounds
• _____Remembering the names and titles of new people that I meet
• _____Making others feel comfortable in awkward situations
• _____Thinking quickly when presented with sudden challenges
_____I prefer a challenge that teaches me a new skill over taking the easy familiar route
• _____Arriving early and well prepared for appointments, meetings, work, and class
• _____Working well in team situations
• _____Organizing people and delegating tasks
• _____Working for long periods of time without losing my enthusiasm
• _____Committing myself to tasks I don’t particularly enjoy but know must be done well
• _____Not being devastated by criticism and not inflated by praise
• _____Not needing constant feedback to know I am doing a good job
• _____Working well with people even when I do not like them personally
• _____Keeping confidential or sensitive information
• _____Making the best of a less than ideal situation
• _____Understanding the history of my field including important events, trends, products, and
people
• _____Following current events in global business, politics, and popular culture
• _____Knowing who the leading industries and organizations are in my field
18
SAMPLE BULLETS FOR WORK EXPERIENCE
Secretarial or Administrative Duties
 Performed various administrative duties
 Answered and directed telephone calls
 Received and recorded telephone messages
 Scheduled appointments for staff
 Provided hospitality service to clients prior to meetings
 Composed correspondence and edited other mailings
 Organized efficient filing of documents and other reports
 Distributed daily, weekly, and monthly reports
 Evaluated office progress with supervisor
 Demonstrated customer service skills through interaction with clients
 Generated documents using various software programs
 Created innovative forms for tracking budget changes and inventory control
 Handled petty cash transactions
 Achieved “x” words per minute on word processor
 Translated dictation for correspondence and legal documents
 Opened mail and directed it to the proper staff
 Served as a runner to various legal firms (other offices, post office, etc.)
 Prepared daily calendars for all staff
 Secured plane, hotel, and car reservations for staff
 Communicated with customers; aided them in understanding payment process
Assistant Secretary
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Processed correspondence and other mailings
Prepared massive recruiting mail-outs
Scheduled appointments for staff and answered incoming calls
Prepared expense reports on Excel
Demonstrated reliability and dedication procedures for customer service
Provided runner service for efficient movement of inter-departmental correspondence
Established excellent working relationship with other staff
Achieved 80 WPM on computer
Monitored budgetary control with support staff
Accurately maintained personnel files for XXXX employees
Composed and updated conference schedules
19
Sample Bullets for Work Experience
Office Assistant/ Runner and File Clerk
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Scheduled appointments for staff
Served as runner to various administrative offices/ legal firms
Answered and directed incoming calls to the appropriate departments
Organized supplemental documents OR conducted monthly inventory audit
Expanded office services through prompt delivery of documents
Filed civil claims in court for clients represented by attorney
Provided runner services to attorney and staff
Organized employee files and documents
Distributed company newsletter weekly
Contributed with the editing of company handbook
Filed various reports and records
Answered multi-phone line system and transferred calls to appropriate staff members
Performed errands and office duties
Delivered supplies and documents to appropriate departments and authorized staff
Mail Clerk/ Assistant Sales Clerk
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Operated and maintained all mail equipment
Supported open communication between mail division and other departments
Generated and established professional relationships with national mail services
Conducted merchandise inventory processes
Sorted, monitored, and delivered mail to all departments
Completed various store duties assigned by manager
Sales Department Manager
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Generated sales through client contact and customer assistance
Conducted temporary and permanent price changes on merchandise
Created and coordinated merchandise displays
Maintained department organization in keeping with store specifications
Performed inventory control with store manager
Conducted marketing research, analysis, and reports
Provided advertising and promotional leadership
Authorized pricing over-rides
Sales Representatives
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Advertised and promoted “whatever” sales to customers
Generated annual sales of $$$
Organized and maintained product inventory
Evaluated product sales and recommended price changes
Negotiated services based upon company objectives
Trained new sales representatives
Developed expertise in customer service and “closing the sale”
Facilitated skills gained though marketing courses
Greeted customers and determined their specific needs
Established and set new sales records for the “first time ever of past summer workers or whatever”
20
Sample Bullets for Work Experience
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Effectively demonstrated product to customers
Generated and presented narrated PowerPoint presentations
Maintained zero inventory loss through careful monitoring
Customer Service Representative
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Provided professional and cordial environment for customers and co-workers
Developed advanced knowledge of product and its effectiveness
Fostered superior customer relations through diligent attention to customer needs
Diplomatically handled confrontational situations
Efficiently handled customer requests
Effectively demonstrated professional and ethical standards of customer satisfaction
Assistant Customer Service Manager
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Successfully performed sales duties in and out of the office
Prepared nightly sales reports and bank deposits
Recorded large volumes of daily sales
Successfully performed nightly managerial duties
Trained new employees in office and at the register
Maintained positive customer relations through knowledge service
Conducted daily inventory of merchandise
Service and Sales Representative
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Managed efficient site facility through operation and organization
Negotiated and obtained client accounts
Actively participated in product installation
Provided positive customer service
Responded to customer complaints
Maintained high volume of sales with minimal returns
Offered purchase selection options with customers
Telemarketer/Marketing Promotional Coordinator
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Consistently maintained highest average of surveys per hour among 18 employees
Effectively communicated product excellence and market prominence to customers
Created promotional product displays for public recreational events
Marketed various product lines to businesses in assigned territories
Maintained appropriate product inventory necessary to facilitate customer deadlines
Provided professional representation of employer from home based operation
Developed non-assertive approach to cold calling with 95% success rate
Account Executive
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Serviced large corporation with cellular services
Trained new employees on company procedures and use of product
Calculated and transmitted weekly sales commission reports to headquarters
Conducted monthly inventory/audits of company products
Maintained appropriate supply of company products for resale
21
Sample Bullets for Work Experience
Exercise Specialist
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Conducted fitness assessments for diverse clientele
Created exercise pattern and food plans for clients
Designed, marketed, and implemented various fitness classes’ served as class instructor when needed
Provided customer with home exercise prescriptions
Maintained exercise equipment to exceed product minimums
Followed safety procedures and facility policies when working with clients
Evaluated effect of prescription drugs on exercise ability
Surgery Assistant
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Transported patients to and from surgery
Organized surgery suites for various procedures; assisted doctors during surgery
Sterilized surgery room and equipment
Recorded inventory used for each surgery
Provided compassionate patient support and understanding prior to surgery
Established professional working relationship with physicians and nursing staff
Gained greater knowledge of medical terms, patient illness, and medical procedures
Youth Services, Childcare, Counselor
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Transported “x” number of children a week; planned daily activities
Diplomatically handled confrontational situations
Acted as a liaison between camp directors and youths
Taught various camping directors and youths
Provided youth behavioral education by assessment of their interpersonal skills
Reported weekly progress to parents
Co-taught and co-prepared daily projects with # children
Gained hands on experience through day to day interaction with children
Followed safety procedures and facility policies and taught them to children
Counselor/ Camp Worker
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Demonstrated professionalism and kindness in daily activities
Provided leadership in daily activities, scheduling, and planning
Maintained positive attitude and provided professional counseling
Delegated appropriate responsibilities to assistant counselors
Created and supervised daily activities for young children
Served as a mentor to young children; corresponded with parents daily
Accompanied and supervised XXXX youth on weekly outings
Obtained First Aid and CPR certifications
Instructed, guided, and motivated students using various tactics
22
Sample Bullets for Work Experience
Teacher’s Assistant/ Student Teacher
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Planned daily activities for Physical Education classes
Mediated disputes between students
Taught and prepared daily projects
Gained hands on experience through day to day interaction with children
Encouraged students to follow school policy, safety rules and other regulations
Interacted with parents during teacher conference and visitation days
Planned and organized materials for thematic units and portfolio
Used systematic lesson planning while emphasizing long and short term goals for assessments
Implemented positive classroom management strategies
Monitored XXXX children daily; reported weekly progress to parents
Mediated disputes between students
Completed course outlined by administration
Monitored students and closely observed behavior during activities and exams
Head Manager/ Student Worker, Basketball Office, or other Athletic Office
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Supervised staff of three managers to facilitate smooth functions of team management activities
Organized and maintained inventory of equipment, uniforms, and other court supplies
Coordinated movement/ delivery of equipment, uniforms and other supplies to “away game locations”
Developed expertise in dealing with the press, University administrative staff and fans
Monitored team member activities on and off campus
Recorded basketball games for historical archives using professional video equipment
Co-evaluated with coaches’ lead player physical condition
Verified floor analysis of scores with timekeepers records
Co-registered summer camp participants with support staff
Reviewed recruitment files and procedures with guidance by support staff and coaches
Resident Advisor/ Desk Worker
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Complied with university residential polices
Generated enthusiasm among residents to maintain clean public areas
Prepared weekly work schedules and resident hall reports
Conducted regular staff meetings and resident meetings
Maintained excellent relationships with residents and staff
Collected fees for various rental items at residence halls
Provided residents with available housekeeping and entertaining items
Compiled maintenance requests and forwarded them to the appropriate areas
23
Sample Bullets for Work Experience
Part-Time Summer Work
Environmental Engineer Assistant
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Maintained horticultural environment of city property
Repaired and serviced city motorized arteries and walkways
Installed and repair existing city waste lines
Worked with landscape artists to enhance public grounds
Performed weeding, pruning, and irrigation maintenance services
Contributed to beautification of local highway systems
Followed guidelines of city planning commission
Maintained lawns, shrubs, and bedding; assisted full-time crew with various duties
Assembled various equipment for temporary company
Animal Caretaker/ Assistant Veterinarian
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Exercised and groomed XXXX dogs daily
Trained dogs to perform tricks and obey commands
Increased owner knowledge of essential animal care
Provided information about spaying and neutering to new animal owners
Accompanied and assisted veterinarian on house calls
Ensured a disease free and healthy environment
Recreational Manager
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Prepared baseball fields and softball fields for summer activities
Umpired summer baseball fields and softball games
Compiled general statistics for summer league games
Performed pre-season sales with ticket agent
Prospected local businesses for in-kind donations to support sporting events
Lifeguard/ Water Safety Instructor
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Educated citizens about water safety and provided swimming lessons
Provided a safe, clean, and friendly environment for customers
Maintained pool safety and increased knowledge regarding the facility’s policies
Utilized surveillance skills to recognize and prevent injuries
Scheduled staff and pool maintenance tasks with the manager
Cashier/ Store Runner
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Maintained adequate canned goods and produce inventories
Reviewed and corrected pricing of store goods
Delivered produce to customers on regular schedule
Distributed weekly advertisements to various offices and residents
Performed accurate and timely customer transactions
Performed cash transactions at the register
Advertised and promoted incoming products
24
Sample Bullets for Work Experience
Restaurant Worker
Servers
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Provided positive customer service in a high pressure environment
Handled daily cash transactions averaging $$$
Built professional relationships with managers and other co-workers
Recorded food sales, credit card sales, and cash sales
Established loyal customers relationships through friendly and timely service
Handled cash and credit card transactions
Host/Hostess
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Greeted customers at the front entrance
Organized dining areas and table settings
Reconciled daily cash drawer
Maintained customer services with the servers
Answered phoned and handled takeout orders
Provided customer with friendly and professional service
Trained new hostesses in duties
Adhered to restaurant policies and procedures
Management
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Coordinated weekly employee work schedules
Trained/ hired new employees
Built professional relationships with other co-workers
Reinforced positive image through cleanliness, appearance and attitude
Performed food service and hostess duties during high traffic
Established loyal customer relationships through professional and friendly service
Fostered employee loyalty through positive management practices
Prepared serving entrees
Planned weekly menus, made changes when necessary
Prepared budgeting payroll and other services with the supervisor
Supervised banquets and other restaurant group events
Promoted employees through positive reinforcement of their ability
Reconciled cash intake
Organized dining areas and table settings
Open and closed the restaurant
Handled cash and credit card transactions
Consistently met monthly sales objectives
Planned and conducted weekly staff meetings; adhered to open door policy for every employee
Crew Leader
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Recruited and trained new employees
Rewarded for timely and accurate service in all areas of responsibility
Exhibited positive knowledge of consumer product
Created positive work environment
Encouraged employees to accurately and effectively perform duties
Served as liaison between crew and management
25
Sample Bullets for Work Experience
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Obtained an understanding of crew duties and responsibilities; communicate information to crew
Supervised employees throughout day to day operations and implemented internal controls
Fostered teambuilding skills amongst team members
Factory Worker
Arm Frame Builder
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Assembled frames
Developed expertise in team execution
Maintained and cleaned equipment
Established cooperative relationships with other workers
Hardware and Assembly Worker
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Maintained accurate inventory of line materials
Received and recorded merchandise at dock
Established cooperative relationships with other workers
Janitorial
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Maintained cleanliness of building and grounds
Provided efficient and effective service
Maintained supply inventory
Established cooperative relationships with other workers
General Line Worker
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Learned various line work positions
Successfully completed each assembly prior to schedule
Transported work materials to and from workstation
General Laborers
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Maintained cleanliness of building and grounds
Operated and maintained all equipment
Tested equipment and performed analysis to determine problem sources
Participated in construction of new houses
Carried supplies to and from the work site
Developed landscape plan for homes and businesses
Calculated supply quantities needed for individual jobs
Maintained appropriate inventory for construction project
Monitored work efficiency for other laborers
Negotiated services for subcontracts
Farmer/Farm Assistant
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Selected crops for proper soil rotation; operated farm equipment for planting and harvesting of crops
Maintained and repaired farm equipment during slow season
Selected and purchased livestock; achieved advanced knowledge of animal husbandry
Cleaned and restocked animal stalls
Organized seasonal laborers during harvest
26
Cover Letter
Next Step!
Cover Letters
Read through the job or internship description
and use the cover letter to describe how your experiences and skills
relate to that opportunity.
Sell yourself!
The right cover letter will get the reader interested enough to look at
your resume!
www.olemissbusiness.com/career
Cover Letters
• Cover letters should be one page in length and around three to four paragraph
longs.
• The letter should be written in a professional business format and printed on the
same paper as your resume.
• The letter heading should include your return address, the date, the person to
which you are sending the letter, and the business address.
• In the first paragraph of the letter, you should clearly identify the position for which
you are applying.
• The second and third paragraphs of the letter serve as your outlet to explain your
qualifications and why you are interested in the position and the company.
• The concluding paragraph is an opportunity for you to ask the employer to follow
up by contacting you to schedule an interview or for you to state that you will
contact the employer to request an interview.
• Be sure to sign the letter before it is faxed or mailed.
• Proof read, proof read, proof read! A letter with grammatical errors will make an
instantly bad first impression.
• Do your homework on the company, and be sure to include in the letter why you
will be an asset for it.
• Take advantage of this opportunity to advertise for yourself!
http://olemissbusiness.com/career/resumes.html
27
Cover Letter
Sample Cover Letter
Do Not Copy. Use Your Own Words!
102 South Lamar
Oxford, MS 38655
662.815.2324
August 24, 2012
Mr. Charles Boswell
Sales Manager
C. Boswell and Company
245 Hampton Road
Jackson, MS 39202
Dear Mr. Boswell:
I am writing to you at the suggestion of John Smith of Sales, Inc., who mentioned you currently had a
position open for a Junior Marketing Associate. I am seeking an entry-level marketing position and am
very interested in this opportunity. In researching your company, I noticed that you recently launched a
new product; I am sure that these are exciting times to be a part of C. Boswell and Company.
As you will see on my enclosed resume, I graduate in May with a BBA in Marketing from the University
of Mississippi. My education, coupled with my related experience, would make me a strong candidate for
your position. For example, during the past two summers, I worked full-time for Smith, Inc., where I was
a marketing intern. There, I learned how to write press releases, develop print collateral, and create an emarketing campaign. I also interned last semester at Marketing Inc. where I helped develop a new
consumer product launch strategy that resulted in a record-breaking number of sales leads. In both
positions, I was able to work in a team environment with marketing professionals, and my enjoyment of
creative and print communications grew. With my strong work ethic and enthusiasm, I am confident my
experience and skills can benefit your current sales strategy and ultimately your year-end numbers.
I would appreciate the opportunity to meet with you and discuss my potential contribution
to the C. Boswell and Company team. I will contact you during the week of November 20 to
discuss employment possibilities. If you require additional information, please call me at
662.815.2324 or email me at [email protected]. Thank you for your consideration.
Sincerely yours,
Your Name Typed Here
28
Cover Letter
Requesting an Internship Letter
P.O. Box 2242
University, MS 38677
August 25, 2011
Ms. Jennifer Hendricks
Internship Coordinator
Central News Network
750 State Street
Atlanta, GA 39031
Dear Ms. Hendricks:
Heather Brumfield, a reporter in your Macon office, informed me of the energizing work
environment and team atmosphere offered by your organization. I am writing to inquire about
possible internships with your office’s news department. The fact that Central News Network is
known throughout the region for its challenging intern training program appeals to me.
Last summer while working as a public relations assistant for News One Media in New Orleans, I
experienced a fast-paced news environments. In this position, I compiled press releases and
partnered with representatives from the local Chamber of Commerce to plan noteworthy
events in the community. As News Editor of my college newspaper The Daily Mississippian, I
am gaining extensive experience in editing copy and supervising others in a collaborative effort
to meet deadlines. By learning to layout several special interest sections, my skills now also
extend into graphic design.
During the week of December 15, 2011, I will visit in Atlanta and would like to meet with you to
discuss internship possibilities with Central News Network. You may contact me by phone at
662/236-2222 or by email at [email protected].
Sincerely,
Thomas B. Jefferson
29
Cover Letter
Sample Entry Level Cover Letter
Sample entry level cover letter for a recent college graduate.
Street
City, State Zip
cell: 555-555-5555
Date
Name
Job Title
Company
Street
City, State Zip
Dear Mr. Name:
A proven track record of successfully performing complex analyses on various corporations
makes me an ideal candidate for the analyst opportunity that you listed through the University
Career Services Office.
You specify that you are looking for someone with leadership, quantitative, analytical and
communication skills. Last summer, as an intern at First Real Estate Corporation, I worked
within the Real Estate Finance Group, and assisted staff with problems arising from the
misinterpretation of leases to miscalculation of rent schedules. As a result, I played an active
role within the group and helped them to solve these issues. This process involved using the
quantitative and analytical skills acquired through actively participating in coursework for my
Business-Economics major.
My ability to work well as part of team also related to success within this group. These
attributes, combined with an enthusiasm to learn, were essential to my contributions and
success during this internship.
These internship experiences should help me contribute to the company. I look forward to
discussing the position with you in more detail. Please contact me for an interview at your
earliest convenience. I can be reached by phone at 555-555-5555 or email at
[email protected].
Sincerely,
Signature
First Name Last Name
30
Cover Letter
Sample Cover Letter for an Analyst / Entry-Level
Your Contact Information
Address
City, State, Zip Code
Phone Number
Cell Phone Number
Email
Employer Contact Information
Name
Title
Company
Address
City, State, Zip Code
Date
Dear Mr./Ms. LastName,
Throughout my job search and conversations with investment advisors, I have come to respect
the professionalism that characterizes your firm and its employees. I am confident that the
Company team’s values and objectives would highly complement my own strengths and
enthusiasm. I would like to be considered for your Investment Banking Analyst Program, or a
similar position that requires refined analytical and communication skills.
I was impressed to learn of Company’s recent acquisition of Hambrecht Group, a tactic which I
see as indicative of Company’s commitment to achieving growth and success in the future.
Innovative and exciting approaches such as this, coupled with Company’s highly regarded
Analyst Program, convinced me that Company is the ideal environment to begin my business
career.
Evidence of my leadership and analytical skills can be seen in my responsibilities as analyst
intern at Company, and my commitment to my academics. My educational background in
government and business, combined with my internship experiences, has been excellent
preparation for a career with Company.
Please review the enclosed resume and references and consider my application for your
Investment Banking Analyst program. I would appreciate the opportunity to come to New York
to meet with you and explore the company environment, as well as possible job opportunities
at Company. I look forward to exchanging ideas with you concerning a career at Company and
the positive contributions I would offer as a member of your organization. If you need any other
information, please contact me at 555-555-5555 or email me at [email protected].
Signature
31
Cover Letter
Your Name
City • Cell Phone • email address
Today’s Date
Addressee’s name
Company name
Street Address
City, State 12345
Dear Mr./Ms. Smith,
I am writing to express my interest in the Facility Operations position with the UM Campus Recreation department.
Currently I am a sophomore at the University of Mississippi majoring in Marketing and Corporate Relations. I am very
enthusiastic about customer service and believe I would be a perfect fit for your position.
My experience with customer service first blossomed in high school when I started working at a local restaurant called
Newk’s. I believe that all of the responsibilities and experience I acquired while working there would be beneficial in
your customer service position. For example, I understand that it is important to greet customers as they arrive and
make sure they feel welcomed. I gained valuable experience interacting with customers over the phone. Other tasks I
was given responsibility for were opening and closing the restaurant, handling money and closing out the register at the
end of the day, and maintaining cleanliness in the restaurant. This experience also taught me the value of working well
with other employees. And most importantly, I saw first-hand how treating every person with kindness and respect goes
a long way toward growing a business. For all of these reasons, I believe I would be a perfect fit for your position.
Thank you for taking the time to review my resume. If you are interested in additional information, please feel free to
contact me at my cell phone number (123-456-2345) or send me an email at [email protected]. I hope to hear from you
soon.
Sincerely,
Your name
(sent via email)
32
Thank You Letter - Sample Scholarship
[Date]
Dear [Donor Name of Scholarship] for example, H-E-B Scholarship Endowment Donor(s),
Introductory paragraph: (Purpose of Thank You letter)
I was very happy to learn that I was a recipient of the [Name of scholarship]. I am writing to
thank you for your generous, financial support towards my academic and career plan.
Second paragraph: [Share information and insight about yourself, your background, goals, and
indicate why the scholarship is important to you].
I am a General Business major who plans to pursue a start-up healthcare company with a line
of medical devices. I am currently a junior, active with the Center for Innovation and
Entrepreneurship. I also serve with the Mississippi Jump$tart to promote personal financial
literacy. I plan to graduate in the fall of 2017. After graduation, I will seek support through the
entrepreneurship hub, develop skills, gain experience, build partnerships in a network, and
then work toward launching my own company.
Third paragraph: [Close by thanking the donor again and make a commitment to do well with
the donor investment].
By awarding me the [Name of scholarship], I am able to concentrate on what is important for
me, education and student service. Your financial generosity has allowed me to be one step
closer to my goal and has inspired me to help others by giving back to the community. I hope
one day I will be able to help other students achieve their professional goals just as you have
helped me.
Sincerely,
Name
Specify Business Major
Expected Graduation Year
33
Statement of Purpose
The University of Mississippi’s MBA Statement of Purpose is a short essay in which an applicant reflects on the
contribution the MBA degree will make to the applicant’s future success and the special characteristics that the
applicant brings to the MBA program.
The typed Statement of Purpose (about 400 words) should address the following questions:
(1) Why have you chosen to pursue the MBA?
(2) How will these studies help you attain your career goals?
(3) Is there anything you wish for us to know that is not reflected in the other application materials?
** Please ensure that your name is included on your statement of purpose.
http://www.olemissbusiness.com/mba/campusmba/admission.html
Writing the Statement of Purpose for a Graduate School or Professional Program
What are they really asking anyway?
Different schools will give you different prompts for the statement of purpose. Nonetheless, they're all asking
for the same four pieces of information:




What you want to study at graduate school?
Why you want to study it?
What experience you have in your field?
What you plan to do with your degree once you have it?
Admissions committees look for candidates with clear, well-defined research interests that arise from
experience. With that in mind, your statement should reveal that you care deeply about your chosen
discipline and that you have the background to support your ideas and sentiments. It should also demonstrate
that you're a diligent student who will remain committed for the long haul.
However you approach these points, it's imperative that you answer the questions asked in the essay prompt.
Being substantive and direct is much better than being creative or flashy.
From http://www.princetonreview.com/grad/statement-of-purpose.aspx
34
References
What? You need it tomorrow?
Give them time to do a written reference!
Use employers, faculty members, or professionals you have worked with in
student groups!
Use the same heading as your resume for your sheet of references!
www.olemissbusiness.com/career
• References should not appear on your resume, nor should
the phrase “references upon request.”
• Your potential employers will ask for references when they
need them.
• For your references, ideally the people should have
supervised you or rated your performance in some
capacity, such as a former boss/supervisor or a professor
you know well.
• You should always ask ahead of time if someone will serve
as a reference, and gather their contact information.
• You should also provide your reference with a resume so
he/she can speak intelligently about your background and
other experiences.
• Make sure to notify your references about each position
you apply for, that way they can give their best “pitch” for
you in a certain role.
Also, be sure to THANK your references.
35
Tips for References
• List references on a separate page and make sure to save the reference page in your computer.
• Make sure to include reference’s name, title, employer, work address, phone number and email address.
• Pick 3-5 references from personal, professional, and academic sources; good possibilities would include a professor, a community
leader, someone you have interned under or an employer or business owner.
• Always obtain permission from individuals before listing them as references.
• Give references ample time if a letter of reference is required.
• ALWAYS follow up with a thank you note.
Sample Reference Page
Preferably a header that matches your resume
Jane E. Doe
youremail@address
10567 Molly Bar Road · Oxford, MS · 38655
Home: 662/234-1234 · Cell: 662/123-1234
REFERENCES
Ms. Gale Jones
District Manager
Barnes & Noble College Division
123 Smith Lane
Oxford, MS 38655
(662) 234-1234
[email protected]
Coach Evan Smith
Head Basketball Coach
State Public University
123 Athletic Lane
Peoria, IL 90871
(409) 231-4561
[email protected]
Ms. Jane Starr
Human Resources Manager
Most States Insurance
231 Capitol Road
Jackson, MS 39245
(662) 542-9875
[email protected]
Tip:
•
Your name format is a suggestion only, but your name should be on this page.
36
Majors &
Business
Careers
Banking & Finance
Account Executive
Appraiser
Bank Manager
Bank Officer
Bank Regulator
Branch Manager
Bursar
Commercial Banker
Commercial Lender
Correspondent Lender
Financial Analyst
Financial Examiner
Financial Planner
Investment Banker
Loan Officer
Market Research Analyst
Personal Financial Advisor
Real Estate Lender
Sales Representative
Writer/Editor
Economics
Acquisition Analyst
Community Affairs Advisor
Data Analyst
Economic Development Coordinator
Environmental Economist
Export Representative
Financial Analyst
Foreign Exchange Trader
Governmental Relations Advisor
International Sales
Policy Coordinator
Public Finance Specialist
Research Analyst
Shipping/Transport Specialist
Statistician
Risk Management &
Insurance
Adjuster/Examiner/Investigator
Appraiser
Brokerage Manager
Claims Specialist
Commercial Lines
Estate & Financial Planner
Financial Consultant
Hospital Insurance Representative
Independent Insurance Broker
Insurance Sales Agent
Loss Control Representative
Risk Analyst
Risk & Insurance Manager
Safety Inspector
Special Agent, Group
Insurance Underwriter
Management
Administrative Services Manager
Budget Manager
Business Manager
Buyer Agent
Compensation & Benefits Manager
Compliance Officer
Cost Accountant & Estimator
General & Operations Manager
Human Resource Manager
Job Analysis Specialist
Industrial Relations Manager
Labor Relations Specialist
Lodging Manager
Management Consultant
Marketing Manager
Office Manager
Production Manager
Purchasing Manager
Retail Manager
Social & Community Service Manager
Training & Development Specialist
Management Information
Systems
Application Developer
Database Administrator
Database Programmer
Director of Information Systems
End-user Support Manager
Help Desk Support Manager
Information Security Analyst
Logistician
Management Analyst
Network Administrator
Operations Research Analyst
Programmer
Software Engineer
Support Specialist
Systems Analyst
Systems Integrator
Webmaster
Commodity Specialist
Corporate Planner
Credit Analyst
Credit Counselor
Financial Manager
Financial Officer
Market Analyst
Marketing
Advertising Executive
Advertising Representative
Brand Manager
Business Service Sales Agent
Buyer
Commission Agent
Communications Consultant
Customer Service Representative
Fundraiser Manager
Logistic Manager/Analyst
Manager/Consultant
Market Research Analyst
Marketing Consultant
Promotions
Public Relations Manager
Retail Manager
Securities Sales Agent
Marketing & Corporate
Relations
Advertising Agency Representative
Advertising Executive
Business News Correspondent
Business Writer
Communications Manager
Copywriter/Editor
Marketing Executive
Mass Media Producer
Program Assistant
Public Relations Manager
Publications Director
Sales Representative
Real Estate
Appraiser
Assessor
Building Consultant
Community Association Manager
Construction Owner
Leasing Agent
Property Manager
Real Estate Agent
Real Estate Broker
Sales Representative
Managerial Finance
Budget Analyst
Broker
Revised Spring 2015 37
Majors and Business Career
http://whatcanidowiththismajor.com/major/
38
Career Steps
-
“The road to success runs uphill.”
- Willie Davis
Career Steps
39
Start - Self Awareness
You may be a first year student:
 Visit the Career Center and meet the Staff
 Discover your personality preferences, skills, interests, and values: Myers Briggs Type
Indicator & Strong Interest Inventory
 Learn about your field
 Explore classes that excite you
 Attend a Career Fair, Expo, or Networking event
 Build your Resume
 Register your profile on EmployUM and upload your Resume document
 Attend career and professional events
 Complete an Information Interview
 Connect and get involved with a student and/or community organization
 Volunteer or work part-time over the summer
 Talk and engage with your Professors and Instructors outside of the classroom.
 Connect and engage with Ole Miss Business Careers Facebook page
 Form a habit of sending Thank You notes to professionals, faculty/staff, and alumni who
connect, talk, mentor, guide, or recruit you!!!
Pursue – Exploration and Planning
You may be a second year student:
 Complete a second Information Interview
 Discover your strengths
 Consider a job shadow experience
 Meet with the Career Counselor regarding career prep and your career plan
 Meet with your Academic Advisor regarding your major and degree program
 Connect with the LinkedIn Ole Miss Business School Alumni Career Network
 Keep attending Career Fairs, Expos, or Networking events during your college years
 Update your EmployUM profile, each semester, e.g. GPA, skill sets, graduation date,
major, contact info, and your current default Resume
 Keep attending career and professional events
 Explore, search, and seek a Summer Internship
 Take leadership roles in student and community organizations
 Talk with your Professors and Instructors about your interests and career goals
 Schedule a Mock Interview (trial run practice) with the Career Coach
 Search for on-campus recruitment events through the EmployUM
 Search for opportunities through the Ole Miss Business Careers Facebook page
 Polish your Resume
 Write a cover letter, customized to your desired position
40
Career Steps
Up & Coming - Application, Learning, and Branding
You may be a third year student:
 Secure an internship, summer, or part-time job related to your interests and major
 Begin the search for an Internship in the early Fall
 Join professional associations as a student member and start contributing and
networking
 Research various graduate/professional school options
 Develop a study plan for the appropriate graduate admission test, if pursuing a graduate
or professional school
 Do a video online Mock InterviewStream – Hit the Get Started Now button and practice
 Meet with the Career Counselor to continue building your brand and career plan
 Build a LinkedIn profile and increase your digital visibility on social media platforms
 Meet with your Academic Advisor to confirm degree requirements
 Conduct several Information Interviews
 Consider Study Abroad
 Talk and explore with Professors and Instructors about serving as a Reference
 Run for an officer position with your student organization
 Present in your field with a poster sessions or another student, professional, or
community forum
Reflect - Decision
You may be a fourth year student:
 Focus, target, and customize your resume and cover letter for each position
 Polish your interview skills with InterviewStream and mock sessions
 Gather and brand your career portfolio with projects, research, and examples of your
work
 Network with professionals in your field of interest
 Meet with your Career Counselor regarding job search strategies and postings
 Meet with your Academic Advisor regarding your course of study and degree
completion requirements, noting timeframes and graduation deadlines
 Critique, receive feedback, and finalize applications for employment and/or to graduate
or professional schools
 Increase your connection and participation with on-campus recruitment through the
University’s Career Center
 Connect and follow-up with recruiters, hiring managers, and alumni at events
 Keep your References updated regarding your career planning and job search
 Apply for jobs early
 Continue to build your professional online presence and monitor for “employer friendly”
 Seek support, pursue, and reflect relentlessly on your professional goals.
41
Dress for Success Guidelines
Men's Interview Attire – Business Professional
• Suit (charcoal, navy or gray)
• Long sleeve shirt (white or coordinated with the suit)
• Leather Belt
• Tie
• Dark socks, conservative leather shoes
• Little or no jewelry
• Neat, professional hairstyle and shave
• No strong aftershave
• Neatly trimmed nails
• Portfolio or briefcase
Women's Interview Attire – Business Professional
• Suit (navy, black or dark grey)
• The suit skirt should be knee length or pants
• Solid color blouse – white or off-white preferable, no revealing necklines!
• Closed-toe pumps or sling-backs – not strappy
• Limited jewelry
• Neat hairstyle – pulled back if long
• Neutral pantyhose
• Light make-up and perfume
• Neatly manicured clean nails
• Portfolio or briefcase
Business Casual
• Sports Coat with Khakis or dark pants
• Button-Down, Oxford Cloth Shirts
• Loafers or Oxfords in Brown or Black
• Skirts or Slacks similar to suit pieces – Knee Length Skirt
• Blazers
• Sweater Set – Not too tight
• Dress Shirt or Blouse
• Low-heeled shoes or boots
Professional Tips for Career Related Events & Interviews
• Wear professional business attire.
• Take several copies of resumes.
• Get business cards from recruiters.
• Clean up Facebook, Twitter, and My Space.
• No Chewing Gum.
• Turn your cell phone off.
• Do not walk in with a beverage.
• Do not wear a Cap.
• Know the culture of the company for your interview and dress accordingly.
42
Career Assessment and Occupational Outlook
It is not always easy to choose a major or determine what career you might like to pursue! The Career Center
is 303 Martindale offers a number of career assessments to students such as the Myers Briggs (MBTI, $20) or
the Strong Interest Inventory (SII, $30). These are designed assessments to help you know yourself and
thereby make more informed decisions! Go to www.career.olemiss.edu and look under the “Helpful Links”
tab. Make an appointment with a Career Counselor, if you want to take advantage of these tools!
StrengthsQuest is part of Gallup’s Education Practice. The SQ tool is a 30-minute online assessment. SQ has
helped millions of people around the world discover, explore, and tap their talents to achieve academic,
career, leadership, and personal success. To Take the StrengthsQuest Assessment visit
www.strengthsquest.com and purchase a single access code.
Occupational Outlook Information
43
Networking
NETWORK YOUR WAY TO A JOB
Statistics show that only a limited amount of jobs are ever published— that means that the bulk of jobs remain
hidden in the job market. For this reason, networking remains the #1 job search strategy.
What is networking?
Networking is a reciprocal relationship where common interests are developed. In simple terms, networking is “making
professional friends.” A few potential benefits of networking include increased visibility within your field,
propelling your professional development, finding suitable mentors, increasing your chances of promotion and
perhaps finding your next job.
Eight Keys to Networking
1. Be Prepared. It is important to both know yourself and to define what information you need and what you are trying
to accomplish by networking. Your networking meeting should include the following elements: introduction, selfoverview, Q&A, obtaining referrals and closing.
2. Be Targeted. List potential networking prospects: family members, friends, faculty, n, classmates, alumni, bosses, coworkers and community associates.
3. Be Professional. Your networking meetings should be a source of career information, advice and contacts. Focus on
asking for one thing at a time.
4. Be Patient. It may take time and effort for the networking process to payoff.
5. Be Focused on Quality—Not Quantity. In a large group setting, circulate and meet people, but don’t try to talk to
everyone. If you are at a reception, be sure to wear a nametag and collect or exchange business cards so you can
later contact the people you meet.
6. Be Referral-Centered. Exchange information and expand your network by obtaining additional referrals each time you
meet someone new. Be sure to mention the person who referred you.
7. Be Proactive. Stay organized, track your meetings, and send a thank-you note if appropriate.
8. Be Dedicated to Networking. Make networking part of your long-term career plan.
Questions to Ask During Networking
• What do you like most (least) about your work?
• Can you describe a typical workday or week?
• What type of education and experience do you need to remain successful in this field?
• What are the future career opportunities in this field?
• What are the challenges in balancing work and personal life?
• Why do people enter/leave this field or company?
• What advice would you give to someone trying to break into this field?
• With whom would you recommend I speak? When I call, may I use your name?
44
Networking
Top Hot Spots for Networking
1. Family and Friends
2. Web-Based Networks (for example, LinkedIn)
3. Professional and Volunteer Organizations
4. Charity/Fundraising Events
5. Civic and Community Groups
6. Religious Community
7. Golf Course
8. Tennis/Racquetball/Basketball Court
9. Health Club
10. Political Campaigns
11. Chamber of Commerce
12. Nail salon/beauty shop
13. Graduation Ceremonies
14. Travel
15. Alumni Clubs
16. On-line Discussion Groups
17. Sports Teams/Leagues
18. Clubs (General)
19. Art Exhibition/Gallery Openings
20. Coffee Shops
Join the Rebel Network/Ole Miss Alumni Association
Ole Miss Business has two Facebook “Fan” pages that will keep you in the loop!
“Like”
Ole Miss Business Careers
and
“Like”
Ole Miss Business School-Undergraduate Program
Ole Miss Business has a group just for you!
45
Profile Optimization with LinkedIn
Join LinkedIn!
Hit these links for helpful resources and tips to strengthen and build your profile and network:
https://help.linkedin.com/app/answers/detail/a_id/530/~/linkedin-learning-webinars
https://university.linkedin.com/linkedin-for-students
Consider ways to optimize your
LinkedIn Profile:
















Include a professional headshot photograph
Create a headline
List your jobs
List your job position(s)/description(s)
Develop your skill sets & include a minimum of five on your profile
Develop a summary
Tap into your industry for connections
Include locations
List your education
+ 50 professional connections
Update settings
Join groups
Research companies
Endorse skills sets of your connections
Seek recommendations
Add career portfolio documents to your profile for visual impact
LinkedIn and the LinkedIn logo are trademarks and registered trademarks of LinkedIn Corporation and
affiliates. Used with permission.
46
Internships
12 Steps to Landing the Internship
1. Develop a list of your most job-transferable skills and assets that you could bring to the workplace.
2. Research and develop a list of your top ten companies based on your skills and interests.
3. Meet with career center staff to have your resume and cover letter critiqued. Visit the Career Center.
4. Reach out to three professionals in your areas of interests and ask them for an Informational
Interview. Networking is critical.
5. Attend career fairs and professional career panels for networking opportunities.
6. Join a campus organization that relates to your interest areas.
7. Meet with your professors to discuss your plans and seek advice.
8. Search EmployUM and online for internship opportunities. (www.internships.com Password: "Rebels")
Also attend campus interview sessions via EmployUM!
9. Apply, apply, apply! You may have to apply to multiple internship sites before you land one.
10. Be sure to have the proper business attire for interviewing.
11. Practice interviewing before the real deal. Schedule a mock interview at the Career Center.
12. Do you want to receive academic credit for your internship? If so, explore with your School/
Department/Advisor regarding instructions and steps before you begin your Internship.
The Internship Overview Handout is available on the Business School website:
http://olemissbusiness.com/career/documents/InternshipOverview_002.pdf
Academic Credit for an Internship
The School of Business Administration offers a 3 credit hour course - BUS 500 - for internships. During your
internship you will need to keep a daily log. At the end of the semester you will write a 16-20 page paper
describing your experiences in the internship. Contact the Instructor or Professor assigned to the course
regarding specific requirements and details, prior to accepting an Internship.
47
Informational Interviews
Even in the age of technology, most jobs are still attained via networking. Informational interviews, a form of
networking, are key components of any successful job search.
An Informational Interview is a conversation you have with a professional who can provide information and
expertise about career options, industries, employment conditions, employers/ professional organizations, or
their personal experience.
Informational interviews can help direct your job search and establish rapport with alumni in your prospective
field. While the contacts you make from these interviews may help you find a job down the road, the purpose
of the interview is to gather advice and information – and not to ask for a job outright.
POTENTIAL OUTCOMES OF INFORMATIONAL INTERVIEWS:
•
•
•
•
Gain insight that will help you to decide whether a particular career is for you.
Learn valuable, candid, and up-to-date information about a particular career or industry from a person in
that field.
Find out more about the culture of a company.
Begin to develop a network of contacts within a particular career field.
PREPARATION:
•
•
•
Identify people you would like to meet who are working in a career field that interests you.
Research the career field and the company’s website of the person whom you are interviewing and
prepare a list of questions you want to ask.
Contact the person and set up an appointment in-person, over the phone or via email.
REQUESTING AN INFORMATIONAL INTERVIEW:
•
•
•
•
•
•
•
•
Writing an email to prospective contacts is often the best approach. Even if they already know you, it is
courteous and lets them prepare for your request.
Identify yourself as an Ole Miss student and explain where you found their name and why you are writing.
I recommend that you attach a resume to provide more information about your background.
Mention that you are broadly interested in their field and that you would like to schedule a visit in their
office to get some advice and information about their career field. A 30 minute face-to-face informational
interview is recommended; however, when schedules or geographical location preclude the possibility of
this, a telephone interview can also be effective.
You may want to indicate some days and times that work for you as a place to start, but let them know
that you are flexible would like to work around their schedule.
When emailing, remember to be professional. First impressions are crucial!
Confirm the date, time, and location of the meeting. Follow through if you book a time.
Keep in mind that you do not want to ask directly for a job. This is an opportunity to gather information
and get advice from an experienced person working in a field of interest to you.
The Informational Interview is a professional appointment: Arrive on-time, and dress and act
professionally. If you must cancel, call the contact with days of advance notice.
48
Informational Interviews
SAMPLE QUESTIONS THAT YOU MIGHT ASK:
The following questions are intended as a guide. Your questions should be customized to suit the individual
and industry. You will probably only get through a handful of questions and the meeting might change
directions depending upon the contact, but you should be prepared.
• What is a typical day like in your current job?
• What drew you into this line of work?
• How did you break into this field/industry?
• Can you describe your career path?
• What skills have been most important in your field?
• What skills do you look for in a hire?
• What do you like most about your job?
• What are the most difficult challenges in your position?
• What kind of experience would employers in this field look for in a job applicant?
• What is the market like? What areas do you feel promise the most growth?
• What are the opportunities for advancement within the field?
• What is the best advice you received regarding your career?
• To what professional organizations do you belong?
• Who else would you suggest I speak with to learn more about this field? May I use your name when I contact
them?
• Would you be willing to look over my resume and to provide advice on how to market my skills?
FOLLOW-UP:
Send a thank-you note to every person who grants you an Informational interview. Not only will this express
your appreciation for their assistance, it will also help to establish you in their minds as a courteous,
professional person. You may email a thank you letter, but it should be formal. Hand written notes
provide a nice touch.
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Informational Interviews
Wondering which direction to
take in your career path?
Try INFORMATIONAL INTERVIEWING!
If you are choosing a major or entering the workforce, informational interviewing can help you find the right
career. It can help you discover the “hot” issues in your chosen field, learn the lingo, and find out what people
value in job applicants. If you are changing careers, the skills you learn and use in one field of work may apply
to other career areas as well. Your personal, interpersonal, and technical skills may make it possible for you to
choose from several job opportunities. Use informational interviewing to narrow the possibilities. Armed with
information gained from your interview(s), you can polish your resume to highlight your competence in areas
prospective employers find most valuable.
Finding the right person to interview can be challenging. Here are some suggestions to help you get started:
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Contact friends and family who work in the type of job you think you might like and ask for a brief meeting.
Or, ask them to help you set up an interview with a colleague.
Find out if your co-workers know anyone you can contact.
Ask professors or advisors to help you get in touch with professionals in your field.
Search the internet, phone books, or area newspapers for names and contact information of companies
that do the type of work you want to do. Then, call the organizations to request an informational interview.
When asking for an informational interview, explain that you are gathering information about a career. Most
people like to talk about their work, and will welcome informational interviews as soon as you assure them you
are not looking for a job. It is best to schedule a brief face-to-face meeting at the interviewee’s place of
employment. It is also a good idea to find out all you can about the company before you go to the interview.
When you call, find out if the company has a website where you can get information or if someone can send
you information brochures. On interview day, be on time and dress as you would for an employment interview.
You want to make a really good impression. The person you are interviewing may be able to help you when
you are ready to look for employment. If you impress your interviewee with your interview skills and interest in
the field, he or she may offer help in your job search later. To ensure a successful interview:
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Limit the interview time to 20-30 minutes.
Ask if the person could recommend others to talk to in the same field. Do this only if you feel the person will
not be offended. After all, you did ask to talk to the person because of his/her experience in the field.
Thank the person for the opportunity to talk to him or her.
The next day, send a letter thanking the person for taking the time to help you prepare for your future.
Do’s and Don’ts of Networking through Informational Interviewing
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Do research on the organization, career path, job title, etc. so that you can talk intelligently with your
contact.
50
Informational Interviews
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When you speak to the person, do ask IS THIS A GOOD TIME? Give a quick summary of who you are and
what you want. Focus on what you have in common. Have a goal. State your purpose. Be flexible in
scheduling.
Do ask for information and advice, NOT A JOB. Be prepared with a short list of questions or topics to
discuss.
Don’t push yourself on someone who isn’t interested or who is unable to speak with you.
Don’t ask personal questions or specific questions about money.
Don’t ask for a job! You are there to obtain information only, not to gain employment.
Don’t overstep your time limits.
The following questions could be used during your informational interview.
Questions for Classmates
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What classes have you enjoyed? What classes have you liked least?
Do you participate in any clubs or organizations related to this major/career? Are they helpful?
Have you had any part-time, internship, or co-op experience related to this major?
What occupations can you obtain with this degree? What occupations are you seeking? Why?
What personal advice would you give to a person entering this field?
How or why did you decide to choose this major?
Where, in your opinion, is the best place to look for a job in this field?
What other courses not listed in the core curriculum should I take? Why?
Can you recommend any other person who might provide me with additional information?
Questions for Professors
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What can I do with a degree in this major?
What jobs are recent graduates getting? What is the placement rate of recent graduates?
Can you give me the name and phone number of a junior or senior in this major, who is a good student,
whom I may contact?
To what professional organizations or student groups should I belong if interested in this major?
Can you recommend any journals or books I should read related to this major?
Tell me about the backgrounds of the teaching staff in this department.
What skills are needed of a student in this field?
Can you tell me the specifics about the courses offered in this major?
What personal advice would you give to a student entering this field?
Do you foresee developments in this major/career/department that will affect my future opportunities?
Questions for Practicing Professionals
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On a typical day in this position, what do you do?
Has the work changed recently due to technology, marketplace, competition, etc.?
How did you find your job?
How do you see jobs in this field changing in the future?
How does your work contribute to the organization’s overall goals or mission?
Is there a "career path" in your field?
Is there a demand for people in this occupation?
What are the basic prerequisites for jobs in this field?
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Informational Interviews
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What do you like least/most about your job?
What entry-level jobs are best for learning as much as possible?
What is the salary for entry-level and more advanced positions in the field?
What is your level of freedom to solve problems and take action on the job?
What opportunities for advancement are there in this field?
What personal qualities or abilities are important to being successful in this job?
What potential downside do you see for this field in the future?
From your perspective, what are the problems you see working in this field?
What special advice would you give a person entering this field?
What special knowledge, skills or experience did you have or need for this job?
What training or education is required for this type of work?
What types of training do companies offer persons entering this field?
Which professional journals and organizations would help me learn more about this field?
Who do you know that I should talk to next? When I call him/her, may I use your name?
With the information you have about my education, skills and experience, what other fields or jobs would
you suggest I research further before I make a final decision?
How to Reach Out for an Informational Interview
“1 out of every 200 resumes…results in a job offer. 1 out of every 12 informational
interviews, however, results in a job offer,” from A Foot in the Door, by Katharine,
Ph.D.
A Sample Phone Script Requesting an Informational Interview
I recommend using the telephone to arrange interviews as it is often the most persuasive and time-efficient
method of contacting an individual. It is easier to delete an e-mail than to say "no" to a pleasant, friendly
professional who wants to know more about your career.
If shyness is an issue, I use a written phone script. There are many excellent phone scripts available in
employment books and websites, such as:
"Hello, my name is (NAME). I am a student at the University of Mississippi majoring in Biology and looking to
enter (FIELD). Your company really stands out in the industry because (REASON) and I'm looking for
information on this field. So I'm wondering if you would have 20 minutes to meet with me to talk about your
career?"
52
Informational Interviews
A Sample Email Requesting an Informational Interview
Dear Mr. Gonzales,
Wesley Dickens, Career Planning Specialist at the University of Mississippi Career Center provided me with
your email address. As a college senior studying photography and digital art seeking to learn more about
careers in this field, she thought you might be able to provide me with useful information. If you are able to
find time, I would like to meet with you in person for 20 minutes to interview you about your career.
Thank you for considering my request. I look forward to your reply.
Sincerely,
Javier Romano
A Sample Letter Requesting an Informational Interview
These are letters addressed to individuals you would like to meet with to explore career options. Make it clear you want
only 30 minutes of their time and that you are not asking for employment, only an informational interview that will help
guide your job search.
Sample 1
2838 Camphor Lane
Oxford, MS 38655
Ms. Kathy Brown
Harbor Federal Bank
4035 Nova Road
Oxford, MS 38655
Dear Ms. Brown:
I am currently a student at the University of Mississippi majoring in banking and finance. A family friend, Dr. Randall
Hansen of Ole Miss, suggested that you might be willing to meet with me so that I can learn more about banking.
I understand your time is valuable, but I would be extremely grateful if you allowed me 30 minutes of your time to meet
with you at your convenience. During this meeting I would love to get your input on the banking industry to help guide
my career decisions.
Thank you so much for considering my request. I will call you the week of October 10 to see about scheduling the
informational interview. If you need to reach me before that time, please feel free to contact me via phone (662-5552922) or via email [email protected].
Thank you for your time and consideration.
Sincerely,
An Ole Miss Student
53
Informational Interviews
Sample 2
Your Address
City, State Zip
Current Date
Laura Arnold
Jackson Speech and Hearing Clinic
100 South Third Avenue
Jackson, MS 39456
Dear Ms. Arnold:
Linda Jones, Director of Career Services at the University of Mississippi suggested I contact you given my
interest in exploring a career in Speech Language Pathology. I would appreciate the opportunity to spend 30
minutes with you for an informational interview to help guide my curricular and career decisions. Enclosed is
a resume to give you a sense of my background.
Thank you for your consideration. You have done what I hope to do: graduate from the University of
Mississippi Master’s program and develop a successful and rewarding practice. Any guidance you may provide
would be most appreciated.
Sincerely,
Elizabeth Taylor
Enclosure
54
Informational Interviews
Sample 3
Your Address
City, State Zip
Current Date
Ernie Zimmerman
Littler Mendelson
21 East State Street
Charlottesville, VA 85000
Dear Mr. Zimmerman:
In my research of companies which have exemplary reputations in marketing research, I discovered Littler
Mendelson. I am very interested in pursuing a career in marketing and would love to speak with you about
your career and any tips you might have as I choose courses and make summer internship decisions.
I am requesting an informational interview and would only take about 30 minutes of your time. I hope to get
a sense for what your company is like and what a typical day entails. I am attaching my resume so you have
context on my background.
I can be very flexible with my schedule to match your availability. My contact information is 662-555-5555
and [email protected] in case you have any questions. I look forward to hearing from you and to meeting
in person soon.
Sincerely,
Beth Brown
Attachment
55
Informational Interviews
Sample 4
Your Address
City, State Zip
Current Date
Harriet Jones
Dallas Star Newspaper
123 North Dearborn
Dallas, Texas 02108
Dear Ms. Jones:
I am a junior at the University of Mississippi majoring in Journalism. I plan to move to Dallas upon graduation
to begin my career as a journalist. As an Ole Miss alumna working in Dallas, I was hoping to talk with you
about the job market and opportunities in the area.
I will be coming home over the upcoming holiday break from December 5 through January 25, and would
appreciate the opportunity to spend 30 minutes with you for an informational interview. Enclosed is my
resume to give you a sense of my experience.
Thank you for your consideration. I look forward to hearing from you, and hope to meet you in person soon.
Sincerely,
Sally Student
Enclosure
Informational Interviewing Packet: a resource provided by the University of Mississippi Career Center
56
The Interview
Finally…it’s show time!
An interview is an opportunity to showcase your skills and accomplishments, and show the
employer you are the best candidate for the job or internship. Essentially you want to explain
why you want to work there, why they should hire you and that you possess the personal
qualities they need (motivation, drive, strengths, etc.)!
Tips to consider before interviewing for a job or internship
•
Learn Behavioral Interviewing, which focuses on specific examples of past behavior as a means of
predicting future behavior.
•
Investigate the employer.
•
Prepare follow up questions for the end of the interview in advance.
•
Practice with mock interviews.
•
Make sure you shoes are polished and attire is well pressed with no stains.
•
Keep jewelry/perfume/cologne to a minimum.
•
Arrive early.
•
Introduce yourself to the receptionist and indicate who you are there to see.
•
Use proper grammar, and pause for a moment before answering questions.
•
Shake hands firmly with everyone to which you are introduced.
•
Make eye contact when speaking.
•
Always wait until you have been offered a seat, or until the interviewer sits.
•
Be aware of your posture the entire interview.
•
Ask for a business card at the close of the interview.
57
Interviews
58
Interviews
59
Interviews
60
Interviews
61
Interviews
BEFORE THE INTERVIEW:
• Research the employer.
• Identify your strengths and skills for the specific position.
• Compile examples of accomplishments and scenarios that showcase your skills.
• Prepare questions for them.
• Practice with a mock interviews.
How to Dress
• If you have a suit, wear it, even if the employer is in a casual industry.
• If you don’t have a suit, dress in professional work attire that is clean and pressed.
• Keep jewelry/perfume/cologne to a minimum.
Making the first impression
• Plan to arrive at least fifteen minutes early. If you are late, call to let them know.
• Introduce yourself to the receptionist and indicate who you are there to see. Remember the interview starts the
moment that you hit the door and does not end until you drive away.
• Know how to pronounce the interviewer’s name.
• Shake hands firmly.
• Maintain eye contact with your interviewer.
Your attitude
• Show confidence, interest, assertiveness, and enthusiasm.
• Be yourself. Smile, relax, and be friendly.
• Be honest.
• Be courteous, polite, and respectful at all times.
• Allow the interviewer to lead the interview.
Verbal Communication
• Pause for a moment before answering questions. Take time to formulate a well thought out, organized response.
• Answer questions thoroughly by stating results and using examples.
• Do not monopolize the conversation or ramble on. Answer questions succinctly.
• Make sure to answer each part of the question asked
Nonverbal Communication
• Make eye contact when speaking.
• Always wait until you have been offered a seat, or until the interviewer sits.
• Be aware of your posture the entire interview.
• Do not talk with your hands too much.
62
Interviews
Phone/Video Interviews
More and more companies begin the interview process with a phone or video interview in
an effort to streamline costs and narrow the candidate pool. Be prepared! A good
phone interview will get you to the next step!
Tips for Phone Interviews and Video Interviews
• Treat your phone interview as an “in-person” interview.
• Always answer the phone in a courteous manner. Smile when you speak.
• Instruct anyone else who answers the phone to do so politely and professionally.
• Never talk with food or gum in your mouth.
• Post a resume and a copy of your cover letter to the interviewer on the wall near the phone,
eye level.
• Dress for the interview and stand up while talking.
• Make sure to check your voicemail message to assure that it is not rude or inappropriate
should the interviewer get it.
• Turn off your call waiting so that you are not interrupted while being interviewed.
• Speak up so that your confidence will be evident.
• If you are taking the interview call at home, put a sign on the door so that you will not be
interrupted.
• Do not rush; answer your questions concisely.
• Don’t forget to close. It is a crucial step in making any sell…even selling yourself!
• Don’t forget the thank you note after the interview.
Behavioral Interview Questions: focuses on specific examples of past
behavior as a means of predicting future behavior.
The best way to answer a behavioral interview question is to utilize the
STAR method.
1. Situation: Discuss a specific situation or problem that you encountered.
2. Task: Explain the task goal.
3. Action: Tell specific actions which you took, steps you followed, obstacles
you had to overcome, etc.
4. Results: Highlight outcomes, goals achieved, and accomplishments.
63
Interviews
Questions Frequently Asked by Employers
1. What are your long-range and short-range goals and objectives, when and why did you establish these goals and how
are you preparing yourself to achieve them?
2. What specific goals, other than those related to your occupation, have you established for yourself for the next 10
years?
3. What do you see yourself doing five years from now?
4. What do you REALLY want to do in life?
5. What are your long-range career objectives?
6. How do you plan to achieve your career goals?
7. What are the most important rewards you expect in your business career?
8. What do you expect to be earning in five years?
9. Why did you choose the career for which you are preparing?
10. Which is more important to you, the money or the type of job?
11. What do you consider to be your greatest strengths and weaknesses?
12. How would you describe yourself?
13. How do you think a friend or professor who knows you well would describe you?
14. What motivates you to put forth the greatest effort?
15. How has your college career prepared you for a business career?
16. Why should I hire you?
17. What qualifications do you have that make you think that you will be successful in business?
18. How do you determine or evaluate success?
19. What do you think it takes to be successful in a company like ours?
20. In what ways do you think you can make a contribution to our company?
21. What qualities should a successful manager possess?
22. Describe the relationship that should exist between a supervisor and those reporting to him or her.
23. What two or three accomplishments have given you the most satisfaction? Why?
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Interviews
24. Describe your most rewarding college experience.
25. If you were hiring a graduate for this position, what qualities would you look for?
26. Why did you select your college or university?
27. What led you to choose your field of major study?
28. What college subjects did you like best? Why?
29. What college subjects did you like least? Why?
30. If you could do so, how would you plan your academic study differently? Why?
31. What changes would you make in your college or university? Why?
32. Do you have plans for continued study? An advanced degree?
33. Do you think good grades are a good indication of your academic achievement?
34. What have you learned from participation in extracurricular activities?
35. In what kind of work environment are you most comfortable?
36. How do you work under pressure?
37. In what part-time or summer jobs have you been most interested? Why?
38. How would you describe the ideal job for you following graduation?
39. Why did you decide to seek a position with this company?
40. What do you know about our company?
41. What are two or three things that are most important to you in your job?
42. Are you seeking employment in a company of a certain size? Why?
43. What criteria are you using to evaluate the company for which you hope to work?
44. Do you have a geographical preference? Why?
65
Interviews
45. Will you relocate? Does relocation bother you?
46. Are you willing to travel?
47. Are you willing to spend at least six months as a trainee?
48. Why do you think you might like to live in the community in which our company is located?
49. What major problem have you encountered and how did you deal with it?
50. What have you learned from your mistakes?
There are many different formats for interviews, but the
most important step is PREPARATION!
Research the company and practice with Mock Interviews!
You get better with each interview you do!
Schedule a Mock Interview with the School of Business
Career Prep, the Career Center, and InterviewStream!
Now…
Are you ready???
66
https://olemiss.interviewstream.com/Account/Login?ReturnUrl=%2f
Mock Interview with us…
Reflection paper and some areas that you may explore:
 Specific questions that you nailed
 Specific questions that were a struggle
 What did you do well in, during the interview
 What areas can you improve
 Were you able to interweave your skills, knowledge, experiences, and strengths throughout
the interview
 Were you able to give an example, using the STAR method – set the situation – the task –
action/steps – results (the most important aspect)
 How would you describe your delivery
 What did you learn from this experience
 How would you rate yourself: Exceptional – a top 5 candidate; Good – steady and learning
how to express my value and unique selling proposition as a worker/professional; Improvement
needed – work on my communication & delivery, identification of strengths & values, and
comfort level.
 Specific plans to improve your job interview skills for the future.
67
EmployUM Tips
The EmployUM Database posts the spectrum of positions for you to search for positions. Register with the
Career Center and receive access to explore and search for opportunities and events. Please keep you profile
current to optimize opportunities and connections with employers, including your address, phone number,
Major, GPA, Classification in School, Work Authorization, default resume, and other data elements.
Please Login today to access the EmployUM.
https://www.myinterfase.com/olemiss/Account/LogOn
Call 662 – 915 – 7174 if you have any trouble registering for EmployUM. For further assistance, please send an
e-mail to [email protected]
The Career Center (http://career.olemiss.edu/students.html) is located at 303 Martindale. This is a campuswide student service offering:
 Career testing and counseling
 Career Resource Library
 Outreach and recruitment activities
 Connection and networking with recruiters and employers
 Job search tips and postings
 Career and Life Planning course for Junior and Senior-level students.
68
EmployUM Tips
EmployUM – for students
www.career.olemiss.edu
The University of Mississippi
1. To login into EmployUM visit, www.HireOleMissRebs.com and click on the Student Login link
2. NEW USERS: If you are not a current user, click on “Click here to register” and follow the directions
on that page
 Complete all sections and click on the Register button. All required fields are marked with
an (*)
 When you have filled out all required (*) fields, click the submit profile button
 If you get a message that says invalid student ID, then email both your full name and
student ID number to: [email protected]
 Once you have submitted your profile, and if it is approved, will send you an email
notification
 Once you have submitted your profile, your account will be in pending status and an
administrator will review/approve your profile
 You will receive an email notification when your account is approved
***If you do not receive your email notification within 48 hours, please contact our Office at
(662)915-7174
3. EXISTING USERS: Log into system by visiting www.HireOleMissRebs.com using your Username
and Password
To update your profile put your cursor over my account and select my profile
***You must update your email address to reflect the new go.olemiss.edu email address
- Login to your account (use your full old email address)
- Go to My Account, and a drop down to my profile
- Under Personal Information, hit the edit button and change your email
address to the new @go.olemiss.edu
- You may also change your username to their new email address so that it
is easier for you to remember
 Sections listed under the profile tab will include personal information, demographic
information, skills, and additional information
 Remember you will need to enter a GPA and your major(s) and/or minor(s) for the job
opportunities to populate correctly when you conduct your searches
 You may edit sections by clicking the edit link
 Carefully go through each section and complete all the fields making sure to click the save
button
***The more detailed your profile is, the better we can assist you!
To upload your documents put your cursor over My Accounts and click My Documents
 Next click on the upload file link, then click the browse button to locate your file
 Select the correct file, name it, and click the upload button
***You may upload several resumes to your EmployUM account; be sure to name them
each differently
***You must have a resume on profile to apply for any position within the EmployUM
system
69
EmployUM Tips
To search for jobs, internships or co-ops put your cursor over Jobs tab, and click job
search
 Fill in any search criteria you have to narrow down your job search, or simply click search
 Click on Job ID to see specifics about the position and how to apply
 To save your search and choose to be emailed about new jobs click save search
Types of Interview Schedules
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Resume Drops- simply click on schedule id number and apply (it will ask you to choose
your resume document that you wish to upload)
Schedules that are open, you may simply select an interview time
Schedules that are preselects, you must click on the schedule id number and then the apply
button which will upload your resume that is on file in EmployUM
To search On-campus Interviewing Schedules

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Scroll over the On Campus Recruiting tab and select All Upcoming Interviews I qualify for.
Select the schedule id number you wish to apply to and click the apply button
You will be asked to select which resume you have on file in order to apply
Once you apply, you may check your status by going to My Profile tab, and selecting My
Activity , then select the Schedule’s tab, then select Preselect Tab
You will see a displayed list of the companies you have requested to consider you for an
interview and a status of each request
To Sign Up for an Interview once Preselected
 Login to your EmployUM account
 Scroll over to My Profile tab (it will drop down) and select My Activity tab
 Then select the Schedules Tab and lastly select the Preselect Tab
 The jobs you have applied for will be displayed and you will look in the status column for
your status of the request
 For the ones that say Accepted, click the schedule ID number to sign up for an interview
time
 If it says Requested, the employer has not made a decision yet
 If it says Not Accepted, then the employer has decided not to interview the student

Need to Prepare for an Interview?

Tryout InterviewStream, an online mock interview program at
https://olemiss.interviewstream.com/default.aspx
Questions???
Email: [email protected]
Call: 662-915-5984
Follow Us on Twitter @HireOleMissRebs
Like Us on Facebook at University of Mississippi Career Center
70
Thank You Letters
• A thank you letter should always be sent to individuals who
have provided assistance to you during the job process.
• Sending a thank you letter within twenty four hours via email
will set you apart from the candidates who fail to do so.
• It will also give you the opportunity to reiterate any of your
qualifications or provide additional information.
• If you meet with a group of people, you can just write a letter
to your host and have them extend your gratitude.
• A follow-up hand written letter is a nice touch.
• Make sure to mention the date of the interview and
reference something that was mentioned during the
interview process.
• Make sure to ask for the business cards of those conducting
the interview so that you will have their mailing and email
addresses.
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After any job interview, do not forget to write a Thank You note to the person who interviewed
you. Your Thank You note can be either handwritten on a note card or a formal letter, as below.
Sample Thank-You Letter
Your Street Address
City, State, Zip
Date
Individual’s Name
Title
Organization
Address
City, State, Zip
Dear________:
Thank you for meeting with me yesterday to discuss the position of Social Media Assistant at
National Bank. I was impressed with the company’s ability to maintain such a high standard in
such a competitive market.
The opportunity to learn more about your company further convinced me that I am a good fit
for the position. My past experience as an intern at Bank and Trust Company prepared me to
fulfill the requirements you outlined for this position. My internship in a very similar role
enabled me to assume the responsibilities associated with meeting deadlines, communicating
with fellow employees and working under pressure. As I stated at our meeting, I enjoy the
challenge of a competitive environment in which success is based on achievement.
I want to reiterate my strong interest in the position and in working with you and your staff.
National Bank offers the kind of opportunity I seek. If I can provide you with any additional
information, please call me at 662.941.4444 or email me [email protected] .
Once again, thank you for the opportunity to interview with you and for your consideration. I
look forward to hearing from you.
Sincerely,
(handwritten signature)
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THANK YOU LETTER GUIDELINES
(Use 11 or 12 point type and make sure copy fits in the center of the page)
Your Street Address
City, State, Zip Code
Today’s Date
Employer’s Name
Title
Company
Street Address
City, State, Zip Code
Dear________________:
Your opening paragraph should:
 Thank the interviewer for meeting with you without apologizing for taking the time.
 Mention the interview date and the specific job for which you interviewed
 Refer to something that made the meeting especially valuable for you (e.g., meeting
other people, a specific description of some aspect of the job that impressed you, new
knowledge that you learned about the company, etc.)
In the second paragraph:
Reaffirm your interest in the position and restate one or more of the reasons why you are a top
candidate for the position. This is your last opportunity to emphasize one or two of your
qualifications to remind the employer of why you are an asset (could be something you talked
about in the interview).
You may ask a question about something that was not covered during the interview.
You may say that you are returning some documents or information that the interviewer asked
you to complete or provide.
Closing
Restate your interest in the company. This lets the interviewer know that you are genuinely
interested in a position with his/her firm. Be sure to name the company.
You can include your name and e-mail again in case the interviewer has any additional
questions.
Sincerely,
Sign your name
Type your name under your signature
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Format Tips
Microsoft Word
How to fix the line spacing that is the default in Word:




Control A will highlight your entire document
Click on the little arrow in the bottom right corner of the paragraph tab
Make sure the “before” and “after” boxes in Spacing are set to “0” and the Line Spacing is set to
“Single.”
Click “Okay” and you will return to your document that now has single spacing.
How to move a bulleted list by placing the cursor at the beginning of the list and then clicking the “decrease
indent” or “increase indent” arrows at the top of the page.
How to make a line across a document – hit 3-4 dashes and then “enter” and it will make the line.
Resume Editing Step Guide
Name and Contact information
* Name should be larger than 12-point font
* Include address, phone, and e-mail
* E-mail should not be juvenile or sexy
Objective
* Should be for a specific title within a specific industry or company
* Mention and list employee skills, but save the descriptive words, such as “enthusiasm” and “work ethic” for
the cover letter.
Education
* Only list higher educational institutions that issued a certificate or degree
* No high school, no partially completed programs (unless still enrolled)
* Should list global education or opportunities
* List degree, major, minor, GPA, funding (if relevant)
Skills
* List skills
* Especially list skills that would be essential to the job you want (such as MIS)
Work Experience
* Put most recent first
* Include job title, location, and dates of employment
* Include contributions, responsibilities, and tasks in a bullet format and start the sentence stem with an
action verb
* Highlight accomplishments and back these up with numbers
Unpaid relevant experience
* May include this with Work Experience, if relevant and adds value
* Put most relevant first
* Do not list more than 6
* Reflect your skills and experiences
Honors and Activities
* A few good ones are much more effective than many common ones
* Dean’s Honor Roll and scholarships should list GPA requirements and other criteria
* Emphasize leadership, initiative, variety, skill
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Format Tips
Heading Notes:
* If you use an initial for your middle name, it is customary to place a period after the initial.
* All fonts, sizes, and formats above are suggestions only and may be tailored to your specific resume.
* You do not have to indicate “current address” or “permanent address”… It is understood that the address
with the town in close proximity to the University of Mississippi is your current address.
* If you are emailing your resume, it is optional to leave the hyperlink e-mail address active. If you are printing
your resume on paper, it is recommended that you remove the hyperlink.
* If you have a nickname or use your middle name, it should be included in quotation marks, for example,
Joseph “Edward” Nielsen.
Headline vs Objectives:
Industry or job type specific
* Include the specific skills
* Be aspirational – how you want to be perceived
* Do not tell them what you hope to learn
Following is a sample of Headlines sometimes used in lieu of the Objective:
Finance Driven Professional
Top Analytical Skills  MBA  Fortune 500 Internship Experience
Manufacturing Operations
Quality Engineer Experience  MBA  3.8 GPA
Marketing and Public Relations Professional
Agency Experience  Social Media Marketing Specialist  MBA
Student Involvement and Leadership highlights
Volunteer Intramural Soccer Coach  Marketing Ambassador  Philanthropy Chair
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Negotiating Job Offers
You have survived months of job searching—targeting the type of position you wanted to look
for, writing the resumes and cover letters, networking, applying, interviewing—and then
repeating all of the above several times.
When you receive a job offer, the hard work doesn't end. Making the best decision is not easy.
It is a challenge that you have been working for—so you need to prepare for the final step of
the challenge: negotiating the offer.
Steps To Negotiation
1. KNOW YOURSELF
Depending on the market, negotiating can be risky. Before you start any type of negotiation, be
sure to clearly define your own personal goals. Remember that salary is not the only thing to
consider. Think also of the following:
* Job Security
* Salary
* Benefits
* Coworkers
* Advancement Opportunities
* Reputation of the
company
* Size
* Growth Potential
* Product diversification
* Location
2. KNOW THE COMPANY AND ITS INDUSTRY
Do more research to find out:
* Current demand on job market—supply &
demand
* Urgency to fill the position
* Size and financial strength of the company
* Who “pulls the strings”
(makes the decisions)?
* Can the company negotiate?
3. KNOW YOUR MARKET VALUE
What is the market currently worth? What are others in the field being paid? How do salaries
compare in different cities?
* Bureau of Labor Statistics
This site includes wages, productivity,
unemployment rates, information on the US
economy, and more.
* Occupational Outlook Handbook (by
occupation)
* Occupational Outlook Handbook (by
industry)
* Salary.com
Salary wizard plus negotiating salaries,
understanding benefits, and more.
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Negotiating Job Offers
4. EXAMINE YOUR PRIORITIES
What things are most important to you? Money may not be a driving force. Being close to family, a satisfactory
relationship with supervisor or co-workers, or having a good health plan may be more important to you.
* Salary
* Promised Increases
* Yearly Bonuses
* Signing Bonuses
* Profit Sharing
* Stock Options/ESOPs
* Benefits
* Overtime/Comp Time
* Company Car
* Travel Awards
* Relocation Assistance
* Expense Coverage
* Location
* Opportunities for Advancement
* Other
5. NEGOTIATE
You've been offered a job—and now it's time to negotiate. How do you get started?
There are two reasons why you would want to negotiate:
You have received an unacceptable offer but you are still interested in working for the company
OR
You have received an acceptable offer but want to see if there is a way to get a desired benefit or
salary increase.
Don't know if the offer is acceptable or unacceptable? Get more information about the job if that will help you
decide. Questions may include:
* What is the salary range?
* What is the hiring salary range?
* Do you ever pay higher than that range?
* What is the average increase?
* How often are employees reviewed?
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Negotiating Job Offers
Unacceptable Offer:
If your offer is truly unacceptable, you must communicate this fact in no uncertain terms to the decision maker
while keeping the outlook for resolution positive.
Key elements of this approach:
•You must communicate specifically what is lacking in the initial offer
* You must provide a proposed solution and reassure the employer that if your stipulations are met you will
definitively accept
* “If it is within your power” appeals to the position and their power
* Be ready to consider alternatives if necessary, i.e... Hiring bonus or relocation assistance in lieu of higher pay
* Indicate when you will make your decision and stick to it.
Avoid commitment words such as: always, must have, deal breaker, never, won't consider.
Acceptable Offer:
When starting negotiations on an acceptable offer it's important to do two things:
1) Formally accept the position
2) Approach your future supervisor by asking him/her for his assistance in meeting your further needs, giving
him/her an opportunity to show his power within the company.
* This locks in your acceptance and takes that acceptance out of the negotiations.
* Works because it is a Win / Win situation
* Give reasons why you want something. These do not include: I just bought a new boat, house, etc.
6. DECIDE
You have negotiated and decided to accept the offer. There are some things to keep in mind at this stage.
Job Offer Guidelines & Ethics:
* Acknowledge the offer with appreciation immediately.
* Is there a contract to sign?
* Do you need to submit a formal acceptance letter?
* Clarify all aspects before accepting. Keep careful notes.
* Remember that an employer has the right to withdraw the offer any time prior to its acceptance.
* Obtain everything in writing.
REMEMBER! After Accepting an Offer:
* Let all other organizations know of your acceptance. Do not continue to search!
* Write thank you to everyone, including references and anyone else who helped.
* Keep track of career search expenses. Many are tax deductible.
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Negotiating Job Offers
BENEFIT QUESTIONS
Before you accept a new job, ask about BENEFITS! Benefits can add another 25-40% to your
salary when you consider how much your employer has to pay for these benefits. It’s a
“hidden” cost, just like training a new employee is a “hidden” cost. The Human Resources
Department in any company will be happy to answer these questions for you so don’t be afraid
to ask. However, DO NOT ask before you are offered a job. If an interviewer voluntarily tells
you about benefit information during an interview, then it is okay to ask any additional
questions. But let them bring it up first. Otherwise wait until you have been offered a position
with the company, but before you accept the job.
Also note: Not every company will offer all of the benefits listed below. That said, Health
Insurance is the #1 most expensive benefit – make sure you are covered!
Health Insurance –
When does it go into effect? Is there a waiting period?
How much are the premiums? Does the company pay the entire premium?
i.
For yourself?
ii.
For dependents (spouse a/o child)
Dental Insurance –
Same questions as above for Health Insurance
Vision Insurance –
Not all companies will offer this but it’s nice to have
Group Term Life Insurance –
How much coverage – typical would be 1 or 2 times salary
Accidental Death and Disability Insurance (AD&D) –
Typical coverage is the same as life insurance amount
Long Term Disability Insurance –
Will the company pay for this coverage? And when does it go into effect?
401k Plan or 403b –
Is there a company match when you contribute? Typical would be 2-5%, if there is a
company match.
Note: Most companies do NOT offer a defined benefit (“pension”) plan. Instead they expect
YOU to start saving for your retirement through a 401K plan. Star saving early. Public entities,
such as the Federal, State, or Local government, use 403b accounts instead of 401K accounts.
They are virtually the same thing.
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Negotiating Job Offers
Benefit Questions (con’t)
Vacation Time –
How many days/weeks per year (paid)? Will unused vacation time roll over to the next
year and how much can you accrue?
Sick Time –
How many weeks/days per year and does unused sick time accrue from year to year?
Flexible Spending Account –
You contribute pre-tax dollars and use this account for unreimbursed medical expenses.
The only caveat is that if you contribute, say, $400 per year, you need to submit
unreimbursed expenses for $500 in order to get all of your money back. So it takes a bit
of estimating and a crystal ball to come up with the $$ amount that you want to put into
this each year.
Moving Expenses –
Some employers will help with moving expenses but may not volunteer this
reimbursement. Before you inquire you will need to do some research to figure out
how much it will cost you to move your personal belongings by either hiring a moving
company or renting a moving truck. Remember, the worst they can say is “no, we don’t
reimburse for moving expenses.” So don’t be afraid to ask! Be prepared to negotiate
this amount and keep your moving receipts to submit for reimbursement.
Cost of Living Calculator –
If you Google “cost of living calculator” there are several very good calculators online
which will help you compare how much it costs to live in a new location compared to
your current location. This is very helpful if you are moving to another state or larger
city.
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Student Organizations
The University of Mississippi has more than 250 student organizations for students to get involved. There
is something for everyone. We encourage our students to be intentional about what they do with their “cocurricular” activities. “Co-curricular” means outside the classroom activities that complement but are not
part of the regular curriculum. Being intentional about what you do with those activities can be very
important. Take advantage of the opportunities outside the classroom to gain experience and build your
resume.
STUDENT GOVERNMENT
The Associated Student Body
The ASB Minority Affairs Committee
The Graduate Student Council
The Law School Student Body
Student Programming Board
Residence Hall Association
HONORARY
Chi Epsilon: Civil Engineering Honorary
Eta Kappa Nu: Electrical Engineering Honorary
Tau Beta Pi: An Engineering Honor Society
Kappa Kappa Psi: Honorary Fraternity for Band Members
Gamma Beta Phi: An Honorary Service Society
Golden Key: Honorary
Lambda Sigma: Honorary Society
Phi Alpha Theta: International History Honor Society
Phi Beta Kappa: Undergraduate Honors Organization
The Honors College
Sigma Tau Delta: International English Honor Society
Nat'l Society of Collegiate Scholars
INTERNATIONAL
African Caribbean Association
Friendship Association of Chinese Students
India Association
International Students Organization
Korean Student Association
Malaysian Student Association (MSA)
Taiwanese Student Association
Thai Student Organization
RECREATION
Badminton Club
Ballroom Dancing
Bridge Club
Chess Club
Cricket Club
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Student Organizations
Fencing Club
Iaido Club
Karate Club
Tip Off Club
Ultimate Frisbee Club
Volleyball Club
RELIGIOUS
Baptist Student Union
Campus Crusade for Christ
Catholic Campus Ministry
Chi Alpha
Chinese Christian Fellowship
Episcopal Church
Fellowship of Christian Athletes
Muslim Student Association
Rebels for Christ
Reformed University Fellowship
Westminster Fellowship
Young Life
SPECIAL INTEREST
Anime Club
Black Graduate and Professional Student Association
Black Student Union
College Democrats
College Republicans
Financier's Club
Feral University Rebel Rescuers
Gamers Association
Gay Straight Alliance
Habitat for Humanity
Hyperbole - Literary Magazine
Mississippi-Alabama Sea Grant Legal Program
Mississippi Alliance for Minority Participation
Model United Nations
NAACP
Ole Miss Ambassadors
Ole Miss Cheerleading
Ole Miss Percussion Studio
Ole Miss Society for Human Resource Management
Omega Phi Alpha
Rebel Radio - WUMS
The Society for Creative Anachronism
Sigma Alpha Iota
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Student Organizations
Silver Wings
Society of Student Anthropologists
Student Alumni Council
Students Envisioning Equality through Diversity (SEED)
Student Media
UM Fashion Board
UM Mac User Group
The University of Mississippi Marching Band
The University of Mississippi Gospel Choir
Go to the following link to search for information on student organizations:
http://dos.orgsync.com/stuorgssearch
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School of Business Student Organizations
Alpha Kappa Psi focuses on leadership and the professional development of its members.
Contact: Dr. Hugh Sloan, 662.801.4532, [email protected]
Association for Information Technology Professionals
Contact: Dr. Brian Reithel, [email protected]
Beta Gamma Sigma is the premier national scholastic honorary society for business and accounting
students. Since its founding in 1913, the International Honor Society has recognized academic achievements
of collegiate business scholars. The Alpha Chapter at the University of Mississippi initiates junior and senior
students in the spring of the academic year.
Contact Ms. Susie Potts, Administrative Assistant, 662-915-5820, [email protected].
Chief Emissary Officers
CEOs hold ambassadorial positions at academic, professional and recruiting events.
Contact: Kim Phillips, [email protected]
Financiers Club is an organization for all students, especially the ones interested in finance related majors.
Contact: Dr. Bonnie Van Ness, [email protected]
The MBA Association is for all MBA students who wish to take an active role in shaping the MBA Program.
Contact: Ms. Ashley Jones, 662.915.5483, [email protected]
Student Marketing Association (SMA)
A student led group offering you the chance to develop your leadership, marketing, creative, sales, and
entrepreneurial talents. The association allows you the opportunity to learn through experience and
networking opportunities with professionals. Past activities have included creating commercials, executing
marketing campaigns, conducting market research for Domino's, learning interviewing etiquette, as well as
working with the Boys and Girls Club, and local businesses.
Contact: Kathy Wachter, [email protected]
The Risk Management and Insurance Society
Gamma Iota Sigma is an organization for students majoring in Risk Management and Insurance. The Ole Miss
(Mu) chapter of this international RMI fraternity provides students with career development and networking
opportunities.
Contact: Dr. Stephen Fier, [email protected]
Ole Miss Real Estate Finance Association (REFA) is an organization that encourages interest in real
estate, promotes interaction between real estate professionals and students, and informs students and
professionals on current issues. REFA is open to real estate finance majors and to any student interested in
real estate
Contact: Dr. Lloyd “Chip” Wade, [email protected]
The Student Advisory Board is made up of two representatives from each Business organization, the
Business School President and Vice-President, and the Dean and Associate Dean for Undergraduate Programs.
Contact: Dean’s Office, 253 Holman
Entrepreneurship Club
A club for students interested in entrepreneurship to connect with the startup community, learn about
developing businesses and expanding their business acumen and skill set.
Contact: Michael Davis, [email protected], or [email protected]
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My Career Notes
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