CUSTOMER CONNECTION KEEPING YOU SAFE AND WARM December 2014 Forecasters are predicting a return of polar weather patterns this winter. Dear Dominion East Ohio Customer, With many winter forecasts expecting a return of the “polar vortex,” I want to assure you that the men and women of Dominion East Ohio are working hard to once again provide safe, reliable service. We recognize the special challenges that extreme cold weather can bring to our customers. The good news is that we have ample supplies of natural gas, much of it produced right here in Ohio. That helps Scott C. Miller to moderate natural gas prices and promote Vice President and General Manager your thermostat with confidence. reliability. This winter you can continue to set SAFETY REMAINS TOP PRIORITY As I wrote last year, safety is our key priority. To ensure your safety, Dominion East Ohio provides 24-hour emergency service 365 days a year. We consider it an emergency if you smell a natural gas odor or if none of your gas Keep your family warm and safe this winter by making sure your natural gas appliances are in top working order. appliances are working. If you smell that telltale “rotten egg” natural gas odor, leave the building immediately. From a safe distance, call Dominion East Ohio’s 24-hour Dominion East Ohio Customer service inquiries: www.dom.com or 1-800-362-7557 emergency line at 1-877-542-2630 and stay on the line until emergency personnel pick up your call. We will send a representative to investigate. the philanthropic arm of our parent company, invested $1.8 million in Ohio educational, community development, arts and culture, human and social services and environmental projects. These investments include a combined $280,000 in Higher Education and K-12 Educational Partnership Grants. HEATING BILL HELP FOR THOSE IN NEED We know that in this tough economy some customers will need help paying their winter heating bills. Dominion strongly urges customers who know they will Work continues to replace older pipelines in many Ohio towns and cities. not be able to maintain regular payments to contact us at 1-800-362-7557, between 7 a.m. and 7 p.m. weekdays. You also can visit our web- PROVIDING SAFE, RELIABLE SERVICE site 24 hours a day, This year our company is investing another $160 million at www.dom.com, for in our ongoing Pipeline Infrastructure Replacement details on company program to improve the safety and reliability of our payment plan options system. This $4 billion, 25-year project will involve the and government energy eventual replacement of more than 5,500 miles of the assistance programs. company’s 22,000-mile pipeline system. To make sure your gas appliances provide maximum EnergyShare program safety, comfort and efficiency, schedule an annual returns for its 14th inspection by a qualified contractor. For a listing of year, helping custom- local contractors, you can call the Comfort Line at ers in need after all 1-800-427-1471 weekdays between 9 a.m. and 6 p.m. other energy assistance To prevent any accidental dig-ins to natural gas lines, resources have been When you contribute to EnergyShare, you’re warming more than just hearts. dom.com Dominion’s EnergyShare program helps customers in need stay warm with heating assistance. we remind you that Ohio law requires property owners exhausted. Donations and contractors to contact the Ohio Utilities Protection from Dominion, our employees and our customers combine Service, toll-free, at 8-1-1, at least two business days to fund EnergyShare. The program is administered through before any excavation begins. local offices of the Salvation Army. Our safety professionals also meet annually with ©Dominion/2014–271/DEO Dominion’s On behalf of our more than 1,500 employees, I thank you emergency responders, local public officials, and exca- for the continuous trust and confidence you have placed in excavators to educate them on pipeline safety and our company over the years. We techniques for working safely with natural gas. These look forward to providing you safety education efforts have reduced third-party and your families with safe, dig-ins, the leading cause of pipeline damage, by 50 reliable and efficient natural percent over the past five years. For details, visit gas service throughout 2015 www.safegasohio.org. and beyond. COMMUNITY COMMITMENT Sincerely, Ever since the founding of the original East Ohio Gas in grow. To further that, in 2014 the Dominion Foundation, Comments or questions about this publication can be sent to: Cora Argotti, editor Customer Connection Dominion East Ohio P.O. Box 26666 Richmond, VA 23261 Or send us an email at: [email protected] 1898, we have understood that we can thrive and grow only when our customers and service areas thrive and For more information about Dominion, visit www.dom.com. Scott C. Miller Vice President and General Manager
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