CUSTOMER CONNECTION
KEEPING YOU
SAFE
AND
WARM
December 2014
Forecasters are
predicting a
return of polar
weather patterns
this winter.
Dear Dominion East Ohio Customer,
With many winter forecasts expecting a return of the
“polar vortex,” I want to assure you that the men and
women of Dominion East Ohio are working hard to
once again provide safe, reliable service.
We recognize the special challenges that extreme cold weather can
bring to our customers. The good news is that
we have ample supplies of natural gas, much
of it produced right here in Ohio. That helps
Scott C. Miller
to moderate natural gas prices and promote
Vice President and
General Manager
your thermostat with confidence.
reliability. This winter you can continue to set
SAFETY REMAINS TOP PRIORITY
As I wrote last year, safety is our key priority.
To ensure your safety, Dominion East Ohio
provides 24-hour emergency service 365 days
a year. We consider it an emergency if you
smell a natural gas odor or if none of your gas
Keep your family warm and safe this
winter by making sure your natural gas
appliances are in top working order.
appliances are working.
If you smell that telltale “rotten egg” natural gas odor, leave the building immediately. From a safe distance, call Dominion East Ohio’s 24-hour
Dominion East Ohio
Customer service inquiries:
www.dom.com or 1-800-362-7557
emergency line at 1-877-542-2630 and stay on the line until emergency
personnel pick up your call. We will send a representative to investigate.
the philanthropic arm of our parent company, invested $1.8
million in Ohio educational, community development, arts
and culture, human and social services and environmental
projects. These investments include a combined $280,000 in
Higher Education and K-12 Educational Partnership Grants.
HEATING BILL HELP FOR THOSE IN NEED
We know that in this tough economy some customers will
need help paying their winter heating bills.
Dominion strongly urges customers who know they will
Work continues to replace older pipelines in many
Ohio towns and cities.
not be able to maintain regular payments to contact us at
1-800-362-7557, between 7 a.m. and 7 p.m. weekdays. You
also can visit our web-
PROVIDING SAFE, RELIABLE SERVICE
site 24 hours a day,
This year our company is investing another $160 million
at www.dom.com, for
in our ongoing Pipeline Infrastructure Replacement
details on company
program to improve the safety and reliability of our
payment plan options
system. This $4 billion, 25-year project will involve the
and government energy
eventual replacement of more than 5,500 miles of the
assistance programs.
company’s 22,000-mile pipeline system.
To make sure your gas appliances provide maximum
EnergyShare program
safety, comfort and efficiency, schedule an annual
returns for its 14th
inspection by a qualified contractor. For a listing of
year, helping custom-
local contractors, you can call the Comfort Line at
ers in need after all
1-800-427-1471 weekdays between 9 a.m. and 6 p.m.
other energy assistance
To prevent any accidental dig-ins to natural gas lines,
resources have been
When you contribute to EnergyShare,
you’re warming more than just hearts.
dom.com
Dominion’s EnergyShare program helps
customers in need stay warm with
heating assistance.
we remind you that Ohio law requires property owners
exhausted. Donations
and contractors to contact the Ohio Utilities Protection
from Dominion, our employees and our customers combine
Service, toll-free, at 8-1-1, at least two business days
to fund EnergyShare. The program is administered through
before any excavation begins.
local offices of the Salvation Army.
Our safety professionals also meet annually with
©Dominion/2014–271/DEO
Dominion’s
On behalf of our more than 1,500 employees, I thank you
emergency responders, local public officials, and exca-
for the continuous trust and confidence you have placed in
excavators to educate them on pipeline safety and
our company over the years. We
techniques for working safely with natural gas. These
look forward to providing you
safety education efforts have reduced third-party
and your families with safe,
dig-ins, the leading cause of pipeline damage, by 50
reliable and efficient natural
percent over the past five years. For details, visit
gas service throughout 2015
www.safegasohio.org.
and beyond.
COMMUNITY COMMITMENT
Sincerely,
Ever since the founding of the original East Ohio Gas in
grow. To further that, in 2014 the Dominion Foundation,
Comments or questions about
this publication can be sent to:
Cora Argotti, editor
Customer Connection
Dominion East Ohio
P.O. Box 26666
Richmond, VA 23261
Or send us an email at:
[email protected]
1898, we have understood that we can thrive and grow
only when our customers and service areas thrive and
For more information
about Dominion, visit
www.dom.com.
Scott C. Miller
Vice President and
General Manager