2017 Firefly Car Rental Conditions SPAIN
Included in rental:
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Unlimited-Mileage
Breakdown assistance 24 hours
Third Party Insurance
All local taxes and supplements
Collision damage waiver
Theft Protection
Super cover
CAR COVERAGE AND EXTENSIONS
General
Car insurance includes:
- Third party liability: coverage on bodily injury to persons other than the driver and
on property damage to anything other than the vehicle;
- Collision Damage Waiver (CDW): reduces your financial liability for damage to, or
loss of the vehicle, its parts and accessories, except for theft or attempted theft or
vandalism in excess indicated in the Rental Agreement; and
- Theft Protection (TP): reduces your financial liability for loss of, or damage to the
firefly vehicle, its parts and accessories, due to theft, attempted theft or vandalism in
excess indicated in the Rental Agreement.
You may extend car insurance contracting following options:
- Personal Insurance: covers the authorized drivers, passengers and personal effects;
and
- Super Cover waives your limited liability which would be applicable to CDW and TP
insurances otherwise and the mileage limit in locations where applicable.
Third Party Liability
Car rental rate automatically includes third party liability insurance which provides
driver with coverage on:
 Bodily injury to persons other than the driver; and
 On property damage to anything other than the FireFly vehicle.
Collision Damage Waiver (CDW)
Collision Damage Waiver is included into car rental rate and reduces your
financial liability for damage to the FireFly vehicle, its parts and accessories,
except for theft, attempted theft or vandalism, provided the vehicle is used in
accordance with the terms and conditions of the rental agreement up to the amount
of an non waivable excess, in accordance with the following:
Super Cover
SuperCover reduces your liability to us to €0 (zero) for the excess which otherwise
applies if you take Collision Damage Waiver (CDW) and Theft Protection (TP).
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2017 Firefly Car Rental Conditions SPAIN
Exceptions
SuperCover covers any loss of or damage to the Firefly vehicle except where the loss
or damage was caused intentionally or by the gross negligence of the driver (e.g.
acting in a way they know or should know is likely to cause harm or damage) or by
breach of your obligations under the Rental Agreement.
Examples include: damage caused by driving on non-authorized roads (outside road
network) or on restricted zones (such as airport service zones), driving under the influence
of alcohol or drugs, filling the vehicle up with the wrong fuel, or theft caused as a result of
losing the keys or leaving the vehicle open/engine started unattended, damage originated
from its use to tow or push any vehicle without Firefly´s authorization, damaged incurred by
the vehicle´s use on animal/cattle/explosives/corrosive substances transportation, damage
incurred by a violation of a traffic law, damage caused as consequence of participating in
rallies or any other racing competition, and any damage caused by using the vehicle in any
illegal activity. SuperCover does not limit your liability to us for damage of optional items
such as GPS, child seats or any other additional equipment. Please be advised, these
examples are not exhaustive but expository.
Personal Insurance (PI)
Per day
SPAIN 4,40 €
Personal Insurance is an optional service which covers the authorized drivers,
passengers and personal effects.
Additional Drivers
Additional drivers can be added to the rental agreement when you collect your vehicle. As
with your own vehicle insurance policy, additional driver insurance has higher fee. This will
be included into Additional Driver Fee as follows below:
SPAIN
PER DRIVER PER DAY
MAXIMUM PER DRIVER PER RENT
6,00.-€ (Min. 12,00.-€)
84,00.-€
Maximum of four additional drivers may be permitted per one vehicle per rent.
Renter Not Driving
Firefly may authorize a driver who is not the person on booking (the renter), subject to the
purchase an additional admin fee below:
Minimum
1-14 days
15-21 days
22-30 days
31 days
Car Group
per rental
per day
per day
per day
+ per day
All Car Groups
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60.98.-€
8.71.-€
7.02.-€
4.84.-€
3.39.-€
Date: 12-Jan-17
2017 Firefly Car Rental Conditions SPAIN
Child Seats / Booster Seats
Child safety seats are mandatory in the following cases:
IN SPAIN: for children under 1,35 meters tall
Please request for child seat at the moment of vehicle reservation placement. You will be
responsible for child seat installation in accordance with the instructions provided. Toddler
(suitable for 9 months – 6 years old children) and Booster (suitable for 6 – 11 years old
children) child seats are available for an additional charge as follows:
SPAIN
PER DAY
MAXIMUM PER RENT
6,00€ (Min. 24,00€)
72,00€
In case of child seat damage you will be charged a replacement fee in amount of 75.-€ (in
addition to child seat rental fee).
GPS
Please note GPS are offered over the counter, they are subject to availability and cannot be
pre-booked.
GPS damages are not covered by SuperCover. Customer is liable up to 150€ for damage or
loss.
SPAIN
PER DAY
MAXIMUM PER RENT
9,10.-€ (Min. 18,15.-€)
108,90.-€
Documents Required
At the rental counter you will need to present your passport or ID card (with Roman script)
as a proof of identity plus a valid European driver's license (Roman script) which has been
held for at least 1 year.
If you do not present a European driving license in Roman script we will require an
international driving license. If you fail to provide an international driving license you will
not be provided with a vehicle.
Firefly refuses all responsibility towards traffic fines imposed to the customer for not having
valid license or licenses required for driving in Spain. Please consult current regulations.
Out of Hours Pick-Up
If your flight arrives late, out of hours pick-up is available if you show at the counter no later
than 90 minutes after Rental Office closing hours and have provided your flight details. An
additional service fee will apply as follows:
OUT OF HOURS PICK-UP FEE
SPAIN
40.00-€
If you show at the counter later than 90 minutes after Rental Office closing hours and have
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2017 Firefly Car Rental Conditions SPAIN
not provided your flight details, your vehicle will be available for collection during Rental
Office opening hours next day.
Supplement for Young Drivers
We admit young drivers who fulfill our minimal age requirements mandatory for driving
Firefly vehicles. A Young Driver Fee may be applied in some countries to cover higher
insurance cost for this category of drivers.
MINIMAL
AGE
SPAIN 21
ADDITIONAL FEE FOR YOUNG
DRIVER
FEE PER
DAY
MAX. FEE PER
RENT
21-24 years old (inclusive)
5.-€
60.-€
FUEL
a) Full-Full
We apply a Full-Full fuel policy, which means that we will only charge you for the amount of
fuel missing from the tank when you return the vehicle to us. The price of this fuel will be in
accordance with official pump rates.
Driving abroad
Travelling abroad is not permitted.
Exceptionally, Firefly will authorize your travel to Portugal, Andorra, France and Gibraltar.
An additional charge will be applied:
PER DRIVER
PER DAY
MIN.
MAX.
9,08.-€
27,23.-€
99,83.-€
It is absolutely forbidden to drive the vehicle out of Spain (peninsular territory, so as the
removal to Balearic Islands and Canary Islands, Ceuta, Melilla) without Firefly authorization.
In the contrary case your rental agreement shall be null. The driver will be held fully
responsible of all the expenses and will bear all consequences, including the cost of
repatriation of the vehicle.
We also inform you that should these restrictions be ignored all insurance (including those
that have been pre-paid), if accepted, shall be deemed, null and void.
Roadside Assistance
At the moment of vehicle pick-up you will be given a contact of Roadside Assistance service
available for our clients 24 hours a day during all the period of Rental Agreement.
In case of breakdown or accident that involves the Firefly vehicle (for example: breakdown,
natural catastrophe, vandalism or theft)*, you should contact as soon as possible with our
Roadside Assistance service. We will evaluate your situation and, if necessary, your vehicle
shall be either repaired by Firefly mechanic or towed to garage closest to your location.
Should vehicle repair be impossible, a substitution vehicle shall be provided**.
*If you have become a victim of vehicle theft or vandalism, you must immediately inform respective
authorities about this incident (for example, local police). You must also deliver us a signed copy of the
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2017 Firefly Car Rental Conditions SPAIN
incident report within 48 hours.
**In some cases we will recommend you to drive to the closest official garage of Firefly or Hertz in order to
proceed with vehicle replacement at your own expense. We will always refund you these expenses given that
the car incident is not a result of negligence of the Rental Agreement. Please be advised, in case of not
purchasing SuperCover, you will be liable for the costs of the road assistance service. Please note that due to
the limited number of Firefly commercial offices it may take you long time to effectuate vehicle replacement
and cause inconvenience.
***Please note that vehicle repair is strictly forbidden. Should you effectuate vehicle repair at your own
expense, Firefly shall not refund you any repair cost.
RETURN
Instructions for return
You must return the rental vehicle during normal opening hours of rental location. If you
return the vehicle outside business hours, you must comply with our instructions for
returning out of hours and you will remain fully responsible for the vehicle the rental
location reopens. In case you fail to follow these instructions you will remain responsible for
the vehicle until we can have access to it.
Early return
No refunds for early returns will be applicable.
Late Return Fee
Our rental rates are calculated based on 24-hour periods from the beginning of the rental.
We allow you to return your vehicle up to 30 minutes (our “grace period”) after the agreed
time specified in your rental contract without incurring a fee. Any time after that you will be
charged an extra day´s rental at the current daily rate for each day or portion of the day that
the vehicle has been returned late. If you fail to inform and agree with the renting location
that you intend to extend your rental term you will be charged an additional late returns fee
of 40.00€ on top of the daily rate. This is to recover our costs of trying to contact you and
arranging for a replacement vehicle to be provided for the next customer who has booked
to user your vehicle.
FEES AND CHARGES
Reserve
At the time you pick up your rental car, we will reserve an amount to cover the excess
applicable (if applicable) to Collision Damage Waiver (CDW), Theft Protection an amount to
cover a full tank of fuel and additional 40 € . This amount will be reserved on a valid credit
card issued in the name of the main driver.
Fines and Penalties
You are responsible for paying the penalty for circulation, improper parking, or other
penalties you may have incurred during the rental. Relevant charges will be passed on to
the customer, along with administrative expenses, as follows:
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2017 Firefly Car Rental Conditions SPAIN
- Administrative expenses for damages. 60 - €
- Administrative expenses for fines. 40 - €
Payment
Upon pick up of your vehicle, you must present a valid credit card (*) used to make the
booking and which must be in the driver´s name.
If you do not have a valid credit card we will accept your debit card when you pick up your
vehicle. However, as we cannot reserve credit to cover the potential damage or refueling
costs, you will need to take SuperCover and a fuel tank of fuel at the start of the rental. We
will refund the value of the unused fuel at the end of the rental unless otherwise agreed
with you.
(*) VISA, MasterCard and American Express are accepted.
Firefly does not accept cash as payment under any circumstances.
Credit card fee
If the credit card is not issued by Spanish banking institution, a charge of €4 will apply to
cover the cost of the processing the payment.
You can use a valid debit card (*) to return the vehicle in which case no additional charge
will apply.
(*) Electron cards or those with the words “electronic use only” are not accepted.
Taxation
The rent is subject to local taxes. All our rates include VAT.
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Date: 12-Jan-17