At a glance complaints data Q2, Apr-Jun 2015
E.ON UK
Figures shown are number
of complaints per 100,000
customers
* These are actual
complaint figures
13.60 967*
Complaints
accepted
Total complaints
accepted
11.41 810*
Complaints
resolved
Total complaints
resolved
Complaints accepted
(By complaint type)
Complaints resolved
(By complaint type)
Average award
(By complaint type)
Top three billing complaints
Billing
Billing
Billing
1 Late billing
11.82
9.84
£97
Transfer
Transfer
Transfer
0.80
0.77
£66
Sales
Sales
Sales
0.49
0.54
£54
Other
Other
0.51
0.27
90%
Financial
0.11
Non-financial
0.52
Both
4.83
No action
1.58
of awards with
a financial
element
2 Disputed charges
3 Inaccurate invoices