UNDER 19s ACCOUNT
FEARLESS
KNOWING YOUR MONEY IS OFF TO A GREAT START
Growing up means taking
charge. As you get older,
you’ll be doing this more and
more – especially when it
comes to money. Our Under
19s Account will help you get
the right start in life and be
prepared for exciting
times ahead.
Under 19s Account
Contents
Account benefits
1
Banking made easy
3
Cashpoint card or Visa debit card
4
Using your card
5
Remembering your PIN
9
®
Benefits for the over 16s
• An account that grows with you 11
• Keeping track of your money 13
• Money Manager 15
• Making the most of your account 17
• Save the Change 18
®
What happens next?
19
Managing your money
21
Jargon buster
23
I want an account
that’s got a lot to offer
The Under 19s Account
at a glance
Benefits for everyone
Benefits from 16 onwards
–– Lloyds Bank Cashpoint® card – withdraw
cash from ATMs in the UK and abroad or;
–– Save the Change® – the easy way
to save as you spend.
–– Lloyds Bank Visa debit card – pay for things –– 24/7 Telephone Banking.
in shops, online and by phone, and withdraw –– AA Driving School discount
cash at ATMs in the UK and abroad.
(for customers aged 17+).
–– Internet Banking.
–– Everyday Offers – earn up to 15%
cashback at the types of places you
shop (for customers aged 18+ who are
Internet Banking registered). Merchant
offers and cashback amounts vary.
–– Regular statements.
–– Weekly balance text alerts†.
–– Overseas transaction text alerts –
to tell you when your card has
been used abroad.
–– You can also activate It’s On Us when
you view your Everyday Offers. This
gives you a chance to be paid back for
something you’ve bought on your Lloyds
Bank debit card every month up to £500.
Visit lloydsbank.com/everydayoffers to
register (for customers aged 18+).
–– Pay a Contact – send money to friends
and family using just their mobile
number. Available to customers
registered for Internet Banking and have
an eligible current account. Terms &
Conditions apply.
–– Money Manager – our online service
shows where your money goes.
†W
e don’t charge you for text alerts but your mobile operator
may do, so please check.
Not all Telephone Banking services are available
24 hours a day, 7 days a week. Please speak to an adviser
for more information.
1
COMFY
Banking made easy
I need an account
that makes banking easy
Our Under 19s Account is a great
way to look after your money
•• Regular statements.
•• The option to register for weekly balance
With your account you’ll get:
•• Choice of either:
text alerts to help you keep track of
your money.
–– Cashpoint® card for accessing your
money at ATMs only – both in the UK
and abroad.
•• Overseas transaction alerts telling you
when your Visa debit card has been
used abroad.
–– Or a Lloyds Bank Visa debit card
which you can use to pay for things
in shops, on the Internet and to access
your money at ATMs – both in the UK
and abroad.
•• Earn a variable rate of interest, paid
quarterly, of 1.50% AER (1.49% Gross)
on credit balances up to £2,500.1
•• We do not pay credit interest on balances
of £2,500 and over.
1. A
ER stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest
was paid and compounded once each year.
Gross rate means that we will not deduct tax automatically from your interest. You are responsible
for paying any tax due to HM Revenue and Customs.
3
Cashpoint® card or Visa debit card
Choosing the right card
Cashpoint® card or
Visa debit card
Cashpoint® card
won’t charge you and we’ll work with you
to make sure your account is put right.
If you only need a card to access money at
cash machines, our Cashpoint® card gives
you access to our large and accessible ATM
network in the UK and to ATMs abroad.
•• You can take out up to £500 a day from
a Lloyds Bank Cashpoint® machine free
of charge or from over 62,000 LINK cash
machines (a charge may apply). And you
can withdraw up to £300 from Post Office®
branches and up to £50 cashback free of
charge in most supermarkets.
With your Cashpoint® card you can withdraw
up to £200 a day from a Lloyds Bank Cashpoint®
machine free of charge or from over 62,000
LINK cash machines (a charge may apply).
Ways you can use your cards
Visa debit card
Cashpoint®
card
•• You can use your Visa debit card in the UK
Visa debit
card
In shops
and abroad to make purchases. Fees apply
if using your debit card abroad, see the
Banking Charges guide for more details.
Online
At an ATM
•• If there isn’t enough money in your
To get
cashback
account to buy something, the
transaction shouldn’t go through, as this
Visa debit card is designed to make sure
you can’t spend money you don’t have.
If something does go wrong and your
account goes overdrawn by mistake, we
Over the
phone
Abroad
†
*
†A
t ATM’s only
* Charges apply – please see our Banking Charges Guide for more
information
4
Using your card
It’s easy to use my new card
Discover everyday banking that’s simple –
at home and abroad
What’s shown on your card
Lloyds Bank Visa debit card
1. Valid from – this is the date you can
start using your card.
2. Expires end – you won’t be able to use
your card after this date – but we’ll
automatically send you a new one
before then.
4
1
3. Cardholder’s name – your name will
appear here.
3
2
If you have a Visa debit card on the back
you’ll find seven numbers on the white
signature strip where you sign your name.
The last three digits of this code are usually
needed when you shop online or over the
phone. This code is sometimes described
as your security code or CVV2 code.
4. Card number – this is the unique long
number across the front of your card.
Lloyds Bank Cashpoint® card
4
1
5
3
2
 card
Using your
Visa debit card
Chip and PIN
It’s easy to make your everyday purchases,
whether it’s cinema tickets or stationery
supplies.
Chip and PIN is when you enter your PIN
into a keypad to buy something. Using it
is simple:
•• Insert your Visa debit card into a card
However, some transactions, like gambling,
may be inappropriate for your age group, so
your card will block your purchases in some
shops or on some websites that it
recognises as being potentially unsuitable.
reader or PIN pad and check the amount.
•• Enter your PIN and the machine will
check it’s correct and print you a receipt.
•• On some occasions you’ll still need to sign
If you want to change your card to one that
doesn’t have this added protection you can
ask for a replacement card in branch when
you turn 16.
for some of your purchases instead of
using chip and PIN. For example when
you’re travelling abroad.
6
 card
Using your
I’m sorted if I travel
Using your Visa debit card abroad
•• Visa debit and Cashpoint card
customers are able to use ATMs abroad
to withdraw cash up to the equivalent
of their UK withdrawal limit (£200 for
Cashpoint cardholders, £500 for
Visa debit cardholders).
You might want to let us know your travel
dates and where you are going so that
we know to expect overseas transactions
on your account. Visit a branch or call us
on 0345 300 0000 or online if you are
registered for Internet Banking.
to pay for things anywhere you see the
Visa sign.
Charges apply to use your Visa debit card
abroad, please see our Banking Charges
guide for full information.
•• Visa debit card customers are also able
•• Using your card abroad is more
convenient and safer than carrying lots
of cash around, plus you can withdraw
local currency from any cash machine
that displays the Visa sign.
7
GO
8
Remembering your PIN
I know all my numbers
Remembering your Personal
Identification Number (PIN)
If your card is lost or stolen
With your card comes a PIN. When you pay
for something in a shop or take out money
from a Cashpoint®, you will need to type in
your PIN. If you find it hard to remember the
one we’ve given you, then you can change
it to one that’s more memorable.
Your Visa debit card or Cashpoint® card is
much safer to carry around than cash. But
you must report any theft or loss of your
card as soon as possible so that we can stop
other people from using it.
To change your PIN visit any Lloyds Bank
Cashpoint® and insert your card and current
PIN. Then select ‘PIN services’ and follow
the on-screen instructions.
•• Call into any Lloyds Bank branch, or call
the Lloyds Bank 24 hour Lost & Stolen
Cards service on 0800 096 9779 in the
UK, or +44 1702 278 270 from abroad.
We will usually send you another card within
seven working days.
TOP TIP
Choose a number that’s
special to you. It’s a good
idea to avoid birthdays and
repeating the same number.
Remember, your PIN
is secret.
9
Benefits for the over 16s
I want an account
that grows with me
When you turn 16 there are other
benefits and services you can register
for as part of your Under 19s Account.
10
An account that grows with you
I feel relaxed
about the future
Your Under 19s 16+ benefits
•• Access to Telephone Banking.
•• Continue to use Internet Banking.
•• Text alerts which are part of our Mobile
TOP-UP YOUR
MOBILE
You can use our free top-up
service for ‘pay-as-you-go’
mobile phones at Lloyds
Bank Cashpoint® machines.
Available for the following
networks: Orange, Vodafone,
O2, Virgin Mobile, Tesco Mobile
and T-Mobile.*
Banking service.
•• AA Driving School discounts worth
over £75.
•• Save the Change
saving easy.
®
– which makes
•• Unrestricted Visa debit card – when you
turn 16 you can ask us for a replacement
Visa debit card that won’t prevent age
restricted purchases.
•• Everyday Offers – when you reach 18
you can receive up to 15% cashback at
the types of places you shop if you
bank online. Merchant offers and
cashback amounts vary.
*Your bank account will be debited in the same way as a cash withdrawal. Successful top-up transactions will reduce your £500 daily withdrawal limit.
11
An account that grows with you
As I get older
How your account might change
•• In the year of your 19th birthday,
we will change your account to a Classic
Account or similar account if we no longer
offer a Classic Account.
•• We will always write to you at least
two months before to let you know
what’s changing.
Everyday Offers
When you reach your 18th birthday,
you can benefit from Everyday Offers*.
Everyday Offers is an online service where
you can earn up to 15% cashback using
offers at the types of places you shop.
It’s On Us
With It’s On Us, we reward your loyalty by
giving you the chance to be paid back for
something you’ve bought every month, up
to £500 with your Lloyds Bank debit card.
To register and see if any offers are waiting
for you, log onto Internet Banking and select You can activate It’s On Us when you view
‘Everyday Offers’ in the ‘get free add ons’
your Everyday Offers.
section of ‘Your accounts’.
*To be eligible for Everyday Offers you will need to be over 18, have a Lloyds Bank UK personal current account, a Lloyds Bank debit and/or credit
card and be registered for Internet Banking. To enter the It’s On Us free draw, you will need to be a UK resident (excluding NI) registered for
Everyday Offers for up to one week and to have activated the It’s On Us offer. Merchant offers and cashback amounts vary. T&C apply
12
Keeping track of your money
I can view my
spending 24/7
Keeping track of your money
Telephone, Internet and Mobile Banking
are great for sorting out your everyday
banking when you’re on the move any
time of the day.
Internet Banking
(available from 11 years)
Get instant access to your account with
Internet Banking, and with just a few clicks
you can:
•• Check your up-to-the-minute balance.
•• Pay your bills.
•• Transfer funds between your Lloyds
PhoneBank®
(available from 16 years)
A fast and simple way to get in touch,
with PhoneBank you can:
•• Check your current balance.
•• Pay your bills.
•• Transfer money between your own
accounts or to another person.
•• Set up standing orders and check
Direct Debits.
Call us on 0345 300 0000 to
register and an adviser will send
you a Security Number to help
you get to your account faster.
Bank accounts.
•• Set up, view and cancel standing orders.
•• Order your travel money.
Register for Internet Banking
at lloydsbank.com or visit any
Lloyds Bank branch.
Please note that although you can give us instructions 24 hours a day, seven days a week through Internet Banking, Mobile Banking and PhoneBank
some of those instructions cannot be processed until the next working day. For example if the instruction is given after 10pm or at weekends or
Bank Holidays. Not all PhoneBank services are available 24/7, please speak to an adviser for more information.
13
Keeping track of your money
Mobile Banking
Text alerts
You’re always close to your bank with our
Mobile Banking app. It’s fast, convenient
and more secure than ever. It’s the easiest
way to stay on top of your money:
Limit alerts – We’ll send you a text message
to let you know when you’re getting close
to or over your account limit – helping you
avoid any Unplanned Overdraft fees.
•• Bank where you want – at home or abroad,
at work or college, or just out and about
•• Be secure – the latest built-in security
technology keeps your details safe
and private
•• Keep control – check balances, pay your
friends and transfer money quickly when
you need to.
You can also access your Lloyds Bank
accounts through Internet Banking on
your mobile browser – it looks great on
internet-enabled mobiles.
Call PhoneBank
on 0345 300 0000, visit
a branch or go to Internet
Banking (if you are
registered) to register for
text alerts.
Weekly balance alerts – Once a week we’ll
send you a text message with your balance
and your last six transactions. Simply choose
the weekday and time you’d like us to send it
(also available to those aged 11–15).
High or low balance alerts – You can
set your own high and low balance limits
so you know how much money you have
in your account. We’ll send you a text to
let you know when you’ve reached either
of your limits.
Overseas transaction alerts – We’ll text
you when your Visa debit card is used
abroad to make a withdrawal or a purchase.
This should make it easier for you to spot
any fraudulent transactions on your account
(also available to those aged 11–15).
Available to UK personal Internet Banking customers. Our app currently requires iOS 7.0 or above, or Android 4.1 or above, but the minimum operating
system requirements may change in the future and does not work on jailbroken or rooted devices. Text Alerts (other than Overseas Transaction Alerts
and Weekly Balance Alerts) are sent before 10am UK time, Monday – Friday, excluding Bank Holidays. Terms and conditions apply.
14
Money Manager
I can easily keep track
of my money
Money Manager is a free and easy-to-use Internet
Banking service for keeping track of your money
Money Manager automatically breaks down
most of your spending into meaningful
categories (like entertainment, groceries
and travel) to give you a better picture of
your spending.
Once you have registered for Internet
Banking you can use the service free
of charge.
•• Create monthly budgets and track
your progress.
Money Manager can be used with all
your Lloyds Bank personal current and
credit card accounts together.
To register and start using
this free service, visit
lloydsbank.com/moneymanager
Money Manager can help you:
•• Understand how much you are
spending and where.
•• Set up a savings goal and save for
Spending analysis
Categories %
the things that you want.
•• Keep track of your regular bills
or payments.
Entertainment & Leisure28%
Groceries25%
Cash Withdrawals24%
Transportation18%
Clothing & Personal Care3%
Savings & Financial2%
In order to set up a savings goal you must have a Lloyds Bank savings account. Money Manager is provided free to help you manage your
personal finances and is not intended to provide legal, tax or financial advice. There may be differences between descriptions shown
on printed or online statements and Money Manager. Your printed and online statements remain the definitive record of your account.
Transactions may appear earlier or later on your statements. You must be registered for Internet Banking. Further terms and conditions apply.
15
Student
Account
Money Manager
Get a clearer view of what
you’ve been spending
Entertainment
& Leisure
28%
16
Making the most of your account
Making the most
of your account
Whether you’re at school or college, our Under 19s
Account comes with a few extras thrown in too
As an Under 19s Account customer you’ll
be able to take advantage of these driving
discounts once you turn 17:
•• Money off ‘Pass Plus’ – After you pass,
you can go on and save £20 on the
cost of Pass Plus – the DSA recognised
qualification for practical skills of a more
advanced level, such as motorway and
night driving.
•• Money off driving lessons – You can save
£36 on AA driving lessons when you book
your first block of 12 lessons – that’s £3 off
each lesson.
•• Free AA ‘Pass your Test’ CD-ROM – Just
get your driving lessons booked and you’ll
receive a CD-ROM to help you learn,
worth £19.99.
With the AA Driving School
you could save up to
£75.99
Call the AA Driving School
on 0800 975 3679 quoting ‘LU192’
to redeem these offers. Lines
open 8.30am to 8pm Monday to Friday
and 9am to 5pm at weekends.
AA learning to drive offer.
This offer and any driving lessons purchased are provided by Automobile Association Developments Limited. Registered Office: Fanum
House, Basing View, Basingstoke RG21 4EA. Registered in England and Wales No. 1878835. We do not accept liability for the provision of any
services by the AA. We may change or withdraw these offers at any time, please check in branch to see what is currently available.
17
Save the Change®
I want to save every
time I spend
Save the Change®
Register for Save the Change® and each
time you buy something with your Lloyds
Bank Visa debit card, and your account
is in credit, the amount you spend will be
rounded up to the nearest pound. The
difference will then be transferred from
your current account to an eligible Lloyds
Bank savings account. You can use your
own savings account or choose a friend’s
or family member’s.
You need to be aged over 16 to register
for Save the Change. If you’re under 16 it’s
really easy for a parent or family member to
register their eligible Lloyds Bank account
for Save the Change and nominate their
extra change into your savings account.
Register or get more details in
branch, at lloydsbank.com or call us
on 0345 300 0000.
Save the Change® does not apply to over-the-counter cash advances, ATM withdrawals or fees charged for non-Lloyds Bank ATM transactions.
18
What happens next?
I want to open
an account
You only need £1 to open an Under 19s Account and
we’ll help you complete your application in any branch
You’ll need to bring proof of your ID and
address when you come to open an
account. In most cases you will only need
one of the documents below.
If you’re under 16 you’ll need to be
accompanied by a parent or guardian,
and they’ll need to bring ID and proof of
their address too. If you’re over 16 you
don’t need to be accompanied.
Which documents can you bring?
•• Valid photo driving licence or signed
passport from the United Kingdom, or
one of the following countries: Austria,
Belgium, Denmark, Finland, France,
Germany, Greece, Iceland, Ireland, Italy,
Netherlands, Norway, Poland, Portugal,
Spain, Sweden.
•• Valid passport with valid UK Visa issued
by Australia, Canada, United States of
America, New Zealand, South Africa
or Japan.
If you’re under 18 we can accept other forms
of ID, you will need to bring one document
from each of the following lists:
•• Proof of Identity – UK Birth Certificate,
your Medical Card/certificate, National
Insurance card/letter or Young Scots card.
•• Proof of Address – a letter from your
school or an introduction from an existing
customer, for example, a parent or adult
family member who has an account
with us.
Please don’t worry if you don’t have any
of these items, we may be able to accept
other documents instead. Please check the
following two lists.
19
What happens next?
Proof of identity
•• All other valid signed passports with valid
UK Visa.
•• Valid UK non-photo driving licence.
•• Benefits or pensions notification letter
confirming your right to benefit.
•• Blue Disabled Driver’s Pass.
Proof of address
•• Bank or building society statement (we
don’t accept Internet statements).
•• Utility bill (such as a gas, electricity or
landline phone bill) dated within the last
three months.
Statements
We will send you regular statements
through the post, but if you prefer to
bank online you can have paperless,
online statements sent directly to your
inbox instead.
What to do once your account
is open
If you ask for a Visa debit or Cashpoint® card,
you’ll receive this within five to seven working
days after you’ve opened the account, along
with a separate letter detailing your four-digit
PIN (Personal Identification Number).
•• Local authority tax bill for current year.
•• Benefits or pensions notification letter
If you don’t have any
of the items opposite,
we may be able to
accept other items. For
more information ask
in any branch or call us
on 0345 300 0000.
confirming your right to benefit (if not
already used as proof of ID).
•• Tenancy agreement issued by solicitor,
housing association, local council or
reputable letting agency.
20
Managing your money
I’m in control of
my account
Managing your money
Paying in money at
any Lloyds Bank branch
Please remember, weekends and Bank
Holidays are not counted as working days.
Lots of people pay in over the counter,
but to save time, you can use one of our
depositpointsTM . Just use the special
paying-in envelope and paying-in slip
situated near the depositpointTM . We can
even send you a personalised paying-in
book with all your details to save you
more time – just ask a member of staff
for more information.
Cheques can take up to six working days
after we receive them for you to be sure
the money will be available for you to use.
•• All deposits at the counter will be
When do I earn interest
on the cheques I pay in?
Interest is paid on the 2nd working day
after the cheque is deposited regardless
of amount.
processed immediately.
•• All deposits made in depositpoint
TM
before the cut-off time shown at the
depositpointTM used will be processed
the same working day.
•• Any deposits made after that time or
at weekends will be processed the next
working day.
•• All cash will be immediately available
when processed and cheques will follow
normal clearance timelines.
21
Managing your money
Setting up a standing order
You could ask your parents to set up a
standing order from their bank account for
your pocket money/allowance. This means
that the money will be paid directly into your
account and you’ll be able to take it out with
your Visa debit card or Cashpoint® card. Just
give your parents your account number and
sort code and they can arrange it for you.
Keeping your account
safe against theft and fraud
Always be sure before you give your
bank details to anyone else that you
know who they are and why they need
this information.
22
Jargon buster
Jargon buster
Understand all the words and phrases used
when talking about your Under 19s Account
LINK cash machines
LINK is a UK network of cash machines. You
can use your Visa debit or Cashpoint® card
to take out money from cash machines
where you see the LINK sign.
Credit
If your account is in credit, it means that
you have money available to spend. When
money goes into your account this is known
as being ‘credited’.
Interest
If you save money, you can often receive
interest from the bank on the money
you save.
ATM
An Automated Teller Machine (ATM) is a
cash dispensing machine (or ‘hole in the
wall’), which you find in many places
including banks, shopping centres and
railway stations. In order to be able to use
an ATM you need a Cashpoint® or Visa
debit card and a Personal Identification
Number (PIN).
There is often a limit per day on your
withdrawals. And some ATMs both in the
UK and abroad may charge you for
withdrawing money – see our Banking
Charges guide for more information on
our fees.
Debit
Money which is taken out of an account
is ‘debited from’ that account. When your
account goes into debit it means you do not
have money available to spend.
Balance
Is the amount of money you have in your
bank or other account at any time (or the
amount you owe on your credit or store
card). It will be shown on your statement.
‘Balance brought forward’ is the balance
that was left at the end of last month.
23
Our promise
Important information
Our promise is to do our best to resolve any problem you
have immediately. Where we can’t, we’ll ensure you know
who is dealing with your complaint.
Calls may be monitored or recorded in case we need to
check we have carried out your instructions correctly and to
help improve our quality of service.
Not all Telephone Banking services are available
24 hours a day, 7 days a week. Please speak to an
adviser for more information.
To complain:
–– Visit a branch and speak to any member of the team.
–– Call us on 0800 072 3572 or 01733 462 267.
(Textphone 0800 056 7614 or 01733 347 500,
if you have a hearing impairment).
–– Write to us at Lloyds Bank, Customer Services, BX1 1LT.
If you’re still not happy and we can’t put things right to your
satisfaction, you can ask the Financial Ombudsman Service
to look at your complaint – provided you have tried to
resolve the matter directly with us first. We hope you won’t
need to contact the Financial Ombudsman Service but if
you do, we’ll tell you how to do this.
Lloyds Bank plc. Registered Office: 25 Gresham Street,
London EC2V 7HN. Registered in England and Wales
No. 2065. Lloyds Bank plc is authorised by the Prudential
Regulation Authority and regulated by the Financial Conduct
Authority and the Prudential Regulation Authority under
registration number 119278.
We also subscribe to The Lending Code. Details can be
obtained from www.lendingstandardsboard.org.uk
Call us, go online or visit one of our branches for more
information on all fees and interest rates.
Eligible deposits with us are protected by the Financial
Services Compensation Scheme. We are covered by the
Financial Ombudsman Service.
Cashpoint®, PhoneBank® and Save the Change®
are registered trademarks of Lloyds Bank plc,
depositpoint™ is a trademark of Lloyds Bank plc.
Information correct as of September 2016.
24
Open an Under 19s Account
u
Visit your local branch
If you’d like this in another format such as
large print, Braille or audio please ask in branch.
If you have a hearing or speech impairment
you can contact us using Text Relay or Textphone on 0345 300 2281
(lines are open 24 hours a day, 7 days a week).
If you are Deaf you can use BSL and the SignVideo service available at
lloydsbank.com/accessibility/signvideo.asp
M53619 (09/16)