Open Enrollment Hartford HealthCare 2015 Wellness Credits Frequently Asked Questions Contact RedBrick Health 1-877-207-0136 http://www.myredbrick.com/healthytogether Q: What is the 2015 Wellness Credit program? A: Like last year, HHC would like to help you pay for your health care coverage. To qualify this year you (and your spouse or qualified domestic partner if covered by HHC) will have to take two simple steps: 1. Complete a confidential online health questionnaire, called the Compass health assessment, at our new wellness partner Redbrick, http://www.myredbrick.com/healthytogether 2. Visit your doctor for preventive care Q: How much can I save? A:  Employee-only coverage: $250 as a wellness credit that will be divided into biweekly payments and reflected in your paycheck as a “wellness credit” if you complete the Compass health assessment AND visit your doctor for preventive care by March 31, 2015. NOTE: if you complete these requirements after March 31, 2015 your wellness credit will be prorated accordingly.  Employee + spouse (or qualified domestic partner) and/or children/family: $500 as a wellness credit that will be divided into bi-weekly payments and reflected in your paycheck as a wellness credit if BOTH you and your spouse/partner visit your doctor for preventive care and complete the health assessment by March 31, 2015. Your children are not included in the wellness credit program. NOTE: if both you and your spouse/partner complete these requirements after March 31, 2015 your wellness credit will start as soon as your requirements are processed and will not be retroactive. Q: Who has to do this? A: The employee and spouse or qualified domestic partner, if the spouse or qualified domestic partner is covered by an HHC health plan. While we encourage all family members to have routine well-care visits, covered children are NOT required to complete the health assessment or have a preventive care visit. Q: What if I do not cover a spouse or qualified domestic partner, but cover my children? A: Employees who do not cover a spouse or qualified domestic partner but have family members enrolled in an HHC health plan are eligible for the $500 credit. NOTE: In this case ONLY the employee needs to complete the Compass health assessment and the preventive care visit. Preventive Care Visits Q: What counts as preventive care? A: Annual preventive exam (physical), well-woman visit with your ob/gyn, any follow-up visit with your primary care doctor if your preventive care is up to date (examples: regular visits for blood pressure monitoring or diabetes). Just sign a form attesting to your care and you’re done. 1 Q: How will you know if I have had preventive care within the required time period? A: If you had a preventive care visit with your primary care doctor or ob/gyn between Jan. 1, 2014 and March 31, 2015 you don’t have to do a thing. While none of your confidential medical information or results will be shared, Aetna will provide verification of your preventive care visit (and that of your spouse/partner) directly to our new wellness partner, RedBrick Health. Q: What if I am up to date on preventive care and saw my primary care doctor for a follow-up during the required time period but my information is not transmitted to RedBrick? A: If you saw your primary care doctor for follow-up care, but did not need a complete physical, you can simply sign and submit a form confirming that you are up to date on your preventive care. All you have to do is sign a form attesting that you have had qualifying preventive care during the required time period and you are up to date. The form is available to download on your personal RedBrick Health website account, http://www.myredbrick.com/healthytogether and can be submitted to RedBrick by e-mail, fax or U.S. Mail. Q: Where can I find the form? A: The form is available to download on your personal RedBrick Health website account, http://www.myredbrick.com/healthytogether and can be submitted to RedBrick by e-mail, fax or U.S. Mail. Q: What if I was not covered by an HHC plan last year, but would like to join this year? A: If you have already had the required preventive care, simply complete the Compass health assessment and submit the form attesting that you have had qualifying preventive care during the required time period. This form is available to download on your personal RedBrick Health website account, http://www.myredbrick.com/healthytogether and can be submitted to RedBrick as noted above. Q: What if I have am not up to date on my preventive care? A: Preventive care completed between Jan. 1, 2014 and March 31, 2015 qualifies for the full wellness credit. If you have a primary care provider, but have not been in for a visit, we encourage you to get reacquainted. If you do not have an established relationship, Integrated Care Partners, Hartford Healthcare’s organization of providers committed to delivering quality affordable care, is an excellent place to start. The members include 250 primary care providers. Hartford HealthCare Medical Group is an ICP member, as are many independent doctors in private practice. When you call one of our partner practices for an appointment, be sure to tell the scheduler that you are an HHC employee or spouse in need of a preventive care visit. 2 Q: How do I get a timely appointment? A: Integrated Care Partner providers and other Tier 1 primary care practices can be found on HHC’s Aetna DocFind directory and on the HHC&Me Employee Service Center website. Find Hartford HealthCare Medical Group providers at HartfordHealthCareMedicalGroup.com You also are invited to try the new Hartford HealthCare Health Center, our innovative, new primary care practice opening at Hartford Hospital in January. Visit www.hhchealthcenter.com to learn more. Q: Can I go to any doctor? A: You may visit any primary care provider. For women this includes your obstetriciangynecologist. Q: What happens once I complete my preventive care? A: You and your covered spouse or qualified domestic partner will receive credit if you had a preventive care visit on or after Jan.1, 2014 and before March 31, 2015. If you complete your preventive care and/or Compass health assessment after March 31, 2015 your wellness credit will be prorated. The Health Assessment Q: When and where do I have to take the health assessment? A: You may complete the brief, confidential Compass health assessment at our new wellness partner website, RedBrick Health. Simply log into your personal RedBrick Health website at http://www.myredbrick.com/healthytogether, follow the prompts to register if you have not done so already, and you will be directed to complete your Compass health assessment. Please note, if you completed a health questionnaire last year, you still must complete the Compass health assessment through RedBrick Health to qualify for the 2015 wellness credit. Q: Does my covered spouse/qualified domestic partner have to register separately? A: Yes, your covered spouse/qualified domestic partner will also have access to a personal website through RedBrick Health. They too can register/log in at http://www.myredbrick.com/healthytogether. Q: Can per diem employees and others who are not eligible for HHC benefits become members in RedBrick? A: Although HHC encourages every employee to participate in healthy activities, only benefits-eligible employees may register at RedBrick. What happens to the information I provide in the questionnaire? A: When you complete your online Compass health assessment through RedBrick Health, your answers will remain completely confidential. The information you provide will be used 3 to help make program recommendations that are personalized and relevant to you. You will be able to participate in these programs and healthy activities to earn additional incentives and rewards. Watch for more exciting information coming soon. Q: Will any of my confidential health information be shared with my employer? A: No. Please be assured that the security of your information is of the utmost importance to RedBrick Health, as well as HHC. We’ve taken steps to protect the data within and outside of the RedBrick Health network. This private information is not shared with anyone, including HHC, and is provided to RedBrick Health for the sole purpose of developing your personal HealthMap. In addition, your personal health information is protected by law under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). HIPAA limits how health care and benefit providers, including RedBrick Health, may use individually identifiable health information. For more information about your privacy, please see our privacy policy at http://www.myredbrick.com/healthytogether. The Wellness Credit Q: When will I see the wellness credit in my paycheck? A: If you complete your requirements by Oct. 31, 2014, your wellness credit will be reflected in your first paycheck of 2015. For individual coverage you can expect to see equal credits of about $9.60 per pay period. For family coverage, you can expect equal credits of about $19.20 per pay period. Requirements completed after Oct. 31, 2014 and before March 31, 2015 will be processed as quickly as possible and the credit will be reflected in your paycheck retroactively later in the year. Q: What if I miss the March 31, 2015 deadline? A: Prorated credit will be given if preventive care and Compass health assessments are completed after March 31, 2015. Prorated credits will show up in your paycheck only after both requirements are completed and processed. For example, if an employee with single coverage completes the requirements on April 1, 2015, that person might see a $9.60 credit on the paycheck starting in June and continuing for the rest of the year. Q: How can I find out if I have completed the requirements to earn my wellness credit? A: You will be able to check your status of your credit at the RedBrick Health website, http://www.myredbrick.com/healthytogether. Sign in or register, then click “Rewards.” Preventive care completed from Jan. 1, 2014 to Aug. 31, 2014 will be reflected on the RedBrick portal by November. If you visit the doctor after Sept. 1, 2014 you should allow up to two months for the data to be uploaded before your confirmation is posted on the RedBrick site. Background What is RedBrick Health and why is HHC partnering with them? A: Hartford HealthCare’s mission is to “improve the health and healing of the people and communities we serve.” That mission starts with us – HHC’s employees. Your health and wellness are important. That’s why we have partnered with RedBrick Health. RedBrick Health’s mission is to help people be healthy. RedBrick Health offers tools, resources and motivation to help you understand, maintain and improve your health to reduce your risk of future illness. And, it’s provided free, as a bonus with your other benefits. 4 Q: Why are we doing this? A: Last year’s screening showed that HHC has an opportunity to help employees improve their health. As we strive to be the region’s leading provider of high-quality, compassionate and coordinated care we want to be sure that our employees have access to programs and services that allow us to be as healthy as we can be. By asking employees to visit the doctor for preventive care and complete a health assessment, it is possible that some of those with identified health risks will be able to participate in programs and receive treatment to help them feel better and live healthier lives. Q: Why does HHC care about my health? A: One of our core values is Integrity— we do the right thing. Helping you get and stay healthy is the right thing to do. In addition, we are proud that our employees can set an example for how excellent and supportive primary and preventive care and a focus on health promotion can help people control or avoid many chronic conditions that can cause so much suffering and unnecessarily inflate HHC’s and our nation’s health care costs. Q: After I complete my preventive care visit and health assessment, how is Hartford HealthCare going to help me to be healthier? A: Having a preventive care visit and completing the online Compass health assessment through RedBrick Health are the first steps toward better health. Once you have a better understanding of your current health, you will receive personalized program recommendations that will help you get and stay motivated on your journey. You will be able to participate in wellness programs and other healthy activities to earn rewards and incentives throughout the year. Watch for more information coming soon. Revised 10/16-2014 5
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