www.AdvanceCommercial.com Customer User Guide January 2013 January 1, 2013 Page 1 Table of Contents Section Page 1. How to Login…………………………………………………………………….4 2. Navigating the Main Menu…………………………………………………….6 3. Using the Part Catalog………………………………………………………...8 4a. Choosing Parts………………………………………………………….…….9 4b. Choosing Parts: Text Box Search………………………………….…….11 4c. Choosing Parts: Shop Supplies…………………………………………..12 4d. Choosing Parts: Parts Interchange………………………………………13 5. Placing an Order……………………………………………………...……….16 6a. Reviewing and Submitting an Order: Shopping Cart…………...…....17 6b. Reviewing and Submitting an Order: Payment and Order Review...19 6c. Reviewing and Submitting an Order: Order Confirmation………..…21 7a. Saving an Order………………………………………………………...……22 7b. Retrieving a Saved Order……………………………………………..……23 7c: Printing a Saved Order/Quote……………………………………………..25 8. Viewing Order History………………………………………………………..26 9. Viewing Reports ……………………………………………………………....27 10a. How to Create a New Account User ..…………………………………..28 10b. Password Reset…………………………………………………………....29 10c. Account Details………………………………………………………….…30 11a. Features: Hide Cost “Customer Review”………………………..........31 11b. Features: Product Promotions..…………………………………….…..32 January 1, 2013 Page 2 12. Contact Us Page……………………………………………………………..33 January 1, 2013 Page 3 Section 1: How to Login When you login to CWS you will automatically be logged in all day. You will have to explicitly log out by clicking on the “Sign Out” link within CWS if you do not wish to remain logged in all day. You are able to select Spanish from the footer of the Login Page which will activate Google Translate for site wide translation. Your User Name and Password will be provided by your Advance Auto Parts Commercial Account Manager. Step 1: Enter the CWS (Commercial Wed Shop) URL of www.advancecommercial.com and add to �Favorites’ and Desktop for future reference:     Step 2: Right click on screen Add to Favorites Right click on screen again Create Shortcut (adds icon to desktop) Login with your Username and Password (to create a new account user, see Section 10). ADVANCE PROVIDED USERNAME and PASSWORD USERNAME:_____________________________________ PASSWORD: _____________________________________ CUSTOMER GENERATED USERNAME AND PASSWORD USERNAME:______________________ January 1, 2013 PASSWORD: _____________________________________ Page 4 If you have forgotten your password, click on the “Forgot Your Password?” link on the login page (circled below) and you will be led to the screen on the right. Once you hit “Submit Request”, an email will be forwarded to Technical Support for a password reset request and an email will be sent directly to the account holder if an email address is on file. The Password emailed to you or provided by Technical Support is a temporary Password. Once you log in using that temporary Password, you will need to create a permanent one. Below are the requirements regarding creating a Password: Password:       Greater than 6 characters Less than 64 characters At least 2 alphabetical characters At least 2 numerical characters Case sensitive Must not be the same as the Username January 1, 2013 Page 5 Section 2: Navigating the Main Menu Catalog Tab Allows you to browse and shop for parts Shop Supplies Allows you to shop for front room products Allows you to enter vehicle information using a menu or using VIN number look-up that will be used for searching or browsing for a part. Allows you to search for parts by category and subcategory (this button is disabled until you select vehicle year, model, make and engine) Presents the results of your parts search When you enter a part number from one manufacturer, the system will display a list of part numbers from other manufacturers that fit the same application that are available to order. Pick Vehicle Pick Parts Search Results Parts Interchange Orders Tab Saved Quotes Order History Allows you to view previous order detail and process reports During the “Reviewing and Submitting an Order” process, you will have the option to “Save for Later” and name the quote. This is where you will be able to view your Saved Quotes. The Order History tab allows you to view your order history for orders placed using CWS, including order number, account number, order date, current status, and a link to view order details. The Reports tab allows you to view or print out the reports listed below over a specified date range: Reports   January 1, 2013 Report by Orders - Displays order details (Order number, Payment Method, Status) by status over a specified time frame Report by Vehicle - Displays orders by vehicle type over a specified timeframe Page 6 Admin Tab* Users Account Details Allows you to manage CWS users and view payment details Search for existing users, edit details on an existing user, delete an existing user, or create a new user Displays payment type, cardholder name, payment number, payment expiration date, Primary Store, and Network *Note: Only users who have administration privileges will see the “Admin” tab. January 1, 2013 Page 7 Section 3: Using the Part Catalog 1 2a . Pick Parts Search for part by entering keyword, phrase, part number (here) OR search by specific vehicle OR VIN # (see below) 2b . For a VIN # search, type the complete number here. Step 1: Select the Pick Vehicle tab Step 2a: To resume a previous search, select the desired vehicle from the Previous Vehicles column. Saved vehicles will be shared across an account (versus by individual users). Quickly access saved vehicles from any machine, regardless of user. Step 2b: For a new search, select the Year, Make, Model and Engine of the vehicle under Vehicle Selection Note: After you have selected the vehicle, you will be automatically directed to the Pick Parts tab. January 1, 2013 Page 8 Section 4a: Choosing Parts a 2 1 3 2 a Step 1: Select part by Category, Project, or Product Line from drop down menu (you will be able to select multiple sub-categories while browsing): January 1, 2013 Page 9 Step 2: Review the list of parts displayed in the Parts Search Results window. On this page, you are able to change the active vehicle if you desire. Step 2a: Click on “Quick View” to view a product picture, along with an Overview, Specs, and Application Data summary. Hover over the image to zoom in on the product picture. You may also print out a paperfriendly formatted version of the Quick View window, containing all pertinent information about that part. Step 3: Review the availability of each part listed, displayed in 3 columns: Primary Store, Network, DC Primary Store: Number of parts available your Primary AAP Store Network: Number of parts available in other nearby AAP Stores DC: Number of parts available at an AAP Warehouse When you hover over any of the three headings in the “Availability” column, you will be able to see which Store name and Store number your parts are coming from (Example: “Servicing Your Part From: Williamson Road 2520”). Note: If pricing is not available due to connectivity issues "N/A" will be displayed under List and Unit Price. Please call your local Store to confirm pricing. This message will only appear if there are connectivity issues to the Primary Store. In addition, from the Pick Parts tab, you can change the active vehicle and search using a new vehicle and view the results regardless of fitment (a). January 1, 2013 Page 10 Section 4b: Choosing Parts: Text Box Search a c b When you conduct a text or keyword search from the Catalog/Pick Vehicle tab (a), you are presented with the search results page pictured above. On the search results page you may refine your results by Category, Subcategory, or Brand (b). In addition, you can change the active vehicle and search using a new vehicle or remove the vehicle altogether and view the results regardless of fitment (c). January 1, 2013 Page 11 Section 4c: Choosing Parts: Shop Supplies Search for products such as oil, batteries and shop rags here. January 1, 2013 Page 12 Section 4d: Choosing Parts: Parts Interchange 1 When you enter a part number from one manufacturer, the system will display a list of part numbers from other manufacturers that fit the same application that are available to order. Step 1: Enter a part number and click SEARCH FOR INTERCHANGE PARTS. 2 Step 2: Select manufacturer from a drop-down box (if multiple manufacturers exist for a given part number) and click SEARCH FOR INTERCHANGE PARTS. January 1, 2013 Page 13 b a View the compatible parts with the entered part number and manufacturer combination. You may add the product(s) directly to your Shopping Cart by clicking on “Add to Cart” (a). Additionally, you may click on the “Start Over” link to begin a new parts interchange lookup (b). c If there is no matching manufacturer found for a part number entered you will see an error message (c). January 1, 2013 Page 14 d If we do have the part number and manufacturer information but Advance does not carry the parts compatible with the given part then the customer will see a different error message (d). January 1, 2013 Page 15 Section 5: Placing an Order 3 4 1 2 Step 1: In the Quantity column, enter the required quantity of the desired part (default number is “1”) Step 2: Select the Add to Cart button to add the parts to your shopping cart (there is an “Add to Cart” button on each line for each product that displays within the Parts Search Results area) Step 3: To view the items in your cart or checkout, select the Shopping Cart icon located in the top right corner of the screen Step 4: If finished shopping and ready to checkout, select the Checkout button located in the top right corner of the screen January 1, 2013 Page 16 Section 6a: Reviewing and Submitting an Order: Shopping Cart 6 2 1 5 4 6 3 Step 1: To remove items from the shopping cart, select the X Remove button Step 2: To change the quantity of an item within the shopping cart, click within the “Qty” box, change the number and select the Update button Step 3: If you are a Core Banking customer, you will see a Core Charge Summary. If you are not a Core Banking customer, the charge is presented in line with the Unit Price. January 1, 2013 Page 17 Step 4: To save the order for later, select the Save for Later button (see Section 7 for details) Step 5: Click on the Continue Shopping button to be redirected to the “Pick Parts” page or whatever page you were on prior to selecting Continue Shopping Step 6: If finished shopping and ready to checkout, select either of the Checkout buttons from the “Shopping Cart” window, this will open the “Payment Selection Order Review” window January 1, 2013 Page 18 Section 6b: Reviewing and Submitting an Order: Payment Selection Order Review When you click the Print Page link, your order details will print exactly as displayed on this page. 2 4 3 6 1 5 Step 1: 6 From the Payment Selection Order Review window, review the order details to ensure all entries are correct January 1, 2013 Page 19 Step 2: Choose your Payment Type* from the drop down menu. Payment options:  COD (Cash on Delivery)  Credit cards Step 3: Add the Purchase Order Number Step 4: You may type comments within the Additional Comments text box if applicable. These comments will be routed directly to your Commercial Parts Pro at your Advance Auto Parts Store. Step 5: If you need to return to your Shopping Cart for any reason, select the Return to Cart button Step 6: When ready to place your order, select either of the Submit Order buttons *Note: Payment type can only be by credit card or COD. No partial payments are accepted. January 1, 2013 Page 20 Section 6c: Reviewing and Submitting an Order: Order Confirmation 1 Step 1: Once submitted the Order Confirmation window will appear with all order details 2 Step 2: You may choose to Continue Shopping from the Order Confirmation window. This will lead you back to the Pick Vehicle page. January 1, 2013 Page 21 Section 7a: Saving an Order 2 1 When the Save for Later button is selected a pop-up window will allow you to name the quote by entering a name and description. Step 1: To save an order for a later time without submitting, select the Save for Later button located on the Shopping Cart window Step 2: In the pop up box, enter a Name and Description for the quote and select the Save for Later button in the pop up window when complete 2 January 1, 2013 Page 22 Section 7b: Retrieving a Saved Order 1 2 3 b 3 a 5 Step 1: Select the Orders tab from the main menu Step 2: Select the Saved Quotes tab and choose a saved quote from the list or search for saved quote Step 3a: To open a saved quote, select the View/Edit link next to the desired order (to modify saved quotes: remove parts, change quantity, etc.) Step 3b: To delete a saved quote select the Delete link next to the desired quote  January 1, 2013 Quotes are saved permanently until the order is placed or quote is deleted Page 23 Step 4: To edit a quote (change quantity or delete items) use the controls in the Edit Your Saved Quote window 4 5 5 Step 5: To add saved parts from a quote to the shopping cart, check the desired parts then click Add to Cart or + Add All to Cart January 1, 2013 Page 24 Section 7c: Printing a Saved Order/Quote Under Orders/Saved Quotes, you can print out a paper-friendly formatted version of a saved quote by clicking on the Print Page link as illustrated in the diagram below. The printout will look like the following: January 1, 2013 Page 25 Section 8: Viewing Order History 1 2 3 The Order History tab allows you to view your order history for orders placed using CWS, including order number, account number, order date, current status, and a link to view order details. Step 1: Select the Orders tab from the main menu Step 2: Select the Order History tab and view the list of Saved Quotes below Step 3: Search for orders by:     Order Number Order Status Part number Date range Step 4: View list of orders from search and click on Review Order Details link to see more details about a specific order 4 January 1, 2013 Page 26 Section 9: Viewing Reports The Reports tab allows you to view or print out the reports listed below over a specified date range:  Report by Orders – Displays order details (Order Number, Payment Method, Status) over a specified time frame  Report by Vehicle - Displays orders by vehicle type over a specified time frame January 1, 2013 Page 27 Section 10a: How to Create a New Account User To create a new user, you must login using the administrator Username and Password provided by your Advance Auto Parts Commercial Account Manager. 1 2 Step 1: Click “Users” tab Step 2: Select Create New User button Step 3: Enter data into each field below:   Step 4: Use your administrator’s Login Name and Password and confirm Password. 3 Select “Account User” in the dropdown menu labeled Security Roles Select Save Changes button 4 Please reference Section 1 for Username and Password requirements. January 1, 2013 Page 28 Section 10b: Password Reset You may reset your Password if you log in with the original credentials assigned to you by your Advance Auto Parts Commercial Account Manager. 1 Step 1: Click Edit link 2 Step 2: Edit the new password (please reference Section 1 for Password requirements). January 1, 2013 Page 29 Section 10c: Account Details The Account Details tab displays the primary method of payment: COD, Advance Auto Parts charge account, or VISA. The tab also displays cardholder name, payment number, payment expiration date, Primary Store, and Network. January 1, 2013 Page 30 Section 11a: Features: Hide Cost “Customer Review” The hide cost Customer Review option is located within the footer at the bottom left hand side of the Pick Parts, Shopping Cart, and Payment Selection Order Review screens. Once Customer Review is selected, the Unit Price is hidden from view, leaving only the List Price in view. To display the Unit Price again, simply select Customer Review again. Customer Review will reset once you visit a new page (in other words, the Unit Price will appear again). January 1, 2013 Page 31 Section 11b: Features: Product Promotions Review the site often for product promotion information, in addition to tips on how to navigate CWS. You can find this type of information on the Login Page, along with the top and bottom of most pages once you login. January 1, 2013 Page 32 Section 12: Contact Us Page The Contact Us link is at the bottom right hand corner of each screen and includes the toll-free number and email address for our Customer Service/Technical Support Team. January 1, 2013 Page 33
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