kako uložiti prituzbu, pohvalu, komentar obrazac za ulaganje

KAKO ULOŽITI
PRITUZBU,
POHVALU,
KOMENTAR
Pozdravljamo vaše povratne informacije, bez obzira radi li se
o pritužbi, pohvali ili komentaru, jer će nam one pomoći da
poboljšamo naše usluge.
Ako nas želite kontaktirati u svezi vašeg iskustva s našim
uslugama, imate pravo da vam osoba po vašem izboru u tome
pomogne ili da vas zastupa.
Svoju pritužbu, pohvalu ili komentar možete poslati direktno,
tako što ćete:
• ispuniti pripojeni obrazac i poslati ga na adresu:
Locked Bag 3001, Hawthorn 3122
emailom:
telefonom:
faxom:
osobno uručiti
Ja sam:
Ove povratne informacije odnose se na:
osoba koja ima demenciju
National Dementia Helpline
obiteljski njegovatelj
član obitelji
savjetovanje
obrazovni tečaj/seminar
zdravstveni djelatnik
Organizacija Alzheimer’s Australia Vic posvećena je pružanju
najboljih mogućih usluga.
student
zastupnik
Vaše pritužbe, pohvale i komentari su nam važni i
pozdravljamo sve vaše odgovore u svezi naše organizacije i
usluga koje pružamo, a oni će se koristiti za poboljšanje naših
usluga.
drugo (molimo navedite)
pritužba
Titula
komentar
pohvala
knjižnicu
događaj koji je organizirala Alzheimer’s
Australia Vic
osoblje
komunikaciju
drugo (molimo navedite)
Vaše povratne informacije
Ime
Prezime
Adresa
ili to učiniti:
•
•
•
•
OBRAZAC ZA ULAGANJE
PRITUŽBI, POHVALA I
KOMENTARA
[email protected]
03 9815 7800
03 9815 7801
bilo kojem članu osoblja organizacije
Alzheimer’s Australia Vic
Ako imate pritužbi, bilo bi dobro da nas o tome obavijestite
što je prije moguće, kako bismo to pitanje mogli brzo istražiti i
na njega što prije odgovoriti. Sve pritužbe biti će procesuirane
brzo, pravedno i povjerljivo.
Predgrađe
Telefon Poštanski broj
Mobitel
E-mail
Podaci o vašem zastupniku
Želite li korisiti zastupnika (zaokružite) DA
NE
Ime i kontakt-pojedinosti zastupnika
Alternativno, možete također kontaktirati i:
Health Services Commissioner
Tel: 1800 136 066
health.vic.gov.au/hsc
The Office of the Public Advocate
Tel: 1300 309 337
publicadvocate.vic.gov.au
fightdementia.org.au
National Dementia Helpline
1800 100 500
kroz Službu za prevođenje i tumačenje
131 450
Što očekujete od ovih povratnih informacija?
Želim ostati anoniman/na
Hvala vam što ste odvojili malo vremena
da biste ispunili ovaj obrazac.
Prije sutrašnjeg kraja radnog vremena dobit ćete
potvrdu da smo vašu žalbu primili, a službeni odgovor
na nju primit ćete unutar sedam (7) radnih dana.
CROATIAN/ENGLISH
58128 Alzheimer's CCC Croatian.indd 1
29/05/14 12:58 PM
HOW TO MAKE A
COMPLAINT,
COMPLIMENT,
COMMENT
We welcome your feedback, whether it is in the form of
a complaint, a compliment or a comment because it will
help us to improve our services.
If you wish to contact us about your experience of our
service, you have a right to have a person of your choice
to assist you in this regard or to act on your behalf.
You can send your complaint, compliment, or comment
directly by:
• completing the attached form and posting to
Locked Bag 3001, Hawthorn 3122
Alzheimer’s Australia Vic is committed to providing the
best service possible.
Your complaints, compliments & comments are
important to us and we welcome your response
regarding our organisation and the services we provide,
this will be used to improve our services.
complaint
Title
comment
compliment
I am a
This feedback relates to
Person with dementia
Family carer
Counselling
Family member
Health worker/professional
Library
National Dementia Helpline
Education workshop/course
Student
Advocate
Staff
Communication
Other please specify
Alzheimer’s Australia Vic event
Other please specify
Your feedback
First name
Surname
Address
or by:
•Email
•Phone
•Fax
• In person
COMPLAINTS,
COMPLIMENTS,
AND COMMENTS FORM
[email protected]
03 9815 7800
03 9815 7801
to any Alzheimer’s Australia Vic
staff member
If you have a complaint it is always a good idea to raise
your concern with us as soon as possible so that we can
investigate and respond quickly. All complaints will be
dealt with promptly, fairly and confidentially.
As an alternative you may also contact the
Suburb
Phone Postcode
Mobile
Email
Advocacy/Support person information
Do you wish to use an advocate/support person in relation to
this matter (circle) YES NO
Advocate/support person name and contact details
Health Services Commissioner
Phone 1800 136 066
health.vic.gov.au/hsc
The Office of the Public Advocate
Phone 1300 309 337
publicadvocate.vic.gov.au
fightdementia.org.au
National Dementia Helpline
1800 100 500
via Translating and Interpreting Service
131 450
58128 Alzheimer's CCC Croatian.indd 2
What is your preferred outcome from this feedback?
I wish to remain anonymous
Thank you for taking the time to complete this form
You will receive an acknowledgment before the close
of the next business day from receipt of your complaint
and a formal response within seven (7) working days.
29/05/14 12:58 PM