SMS Engineering Company Profile 2014 Azienda di Eccellenza

SMS140127-SMSengineeringCompanyProfile2014
SMS Engineering
Company Profile 2014
Azienda di Eccellenza
CORPORATE HIGHLIGHTS
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SMS140127-SMSengineeringCompanyProfile2014
SMS Engineering Srl is a System Integrator and a Software House founded in the 1998 with an
ambitious goal: helping and supporting our customers to grow by offering innovative and tailored
ICT solutions. Its mission is focused on improving the vision of integrated information system as a
critical factor for innovation and success. SMS Engineering is headquartered in Naples and has a
commercial branch office in London.
Annual turnover: € 2.600.000
Staff Employed: 28
Management/Officer: 4
Other Staff: 19 full time, 1 part time, 4
limited time, 5 Consultants
SMS Engineering will deliver the
Software
Development
or
Product
Development under Daily Retainer
engagement model. SMS Engineering
will provide dedicated resources on
project need basis. The team structure
and number of people would be decided
upon mutual discussions with SMS
Engineering. This will depend upon
project or product roadmap, timelines to
achieve,
technology
and
SMS
Engineering scope.
SMS Engineering works closely with its customer on all stages of development and implementation
of solutions from organizational and business consulting to planning and the creation and operative
management of applications.
Certifications
SMS Engineering is among the top Italian software house offering a 360 degree integrated services
of consulting, ISO 9000:2008 certified for:
- Software Engineering, Development and maintenance
- Web Site design, Development and maintenance
- LAN and WAN plant design, installing and maintenance
- ICT Body Rental and ICT Consultancy
Certification from Italian Economic Minister for International NATO ICT Tenders
Basic Ordering Agreement NATO for ICT solutions
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SMS Engineering Awards for Innovation and Technology Transfer Activities
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Naples Enterprise Excellence Award 2014 – Valenzi Foundation
European Business Awards 2012/13 National Finalist
European Business Awards 2011 Country Representative
Nomination for Dow Jones Innovation Awards of WSJ 2010
UKTI Market Entrant Awards 2010
Italian Government Recognition 2008
Confederation of Italian Industries Innovation Awards 2008
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SMS140127-SMSengineeringCompanyProfile2014
SERVICE OFFERING PORTFOLIO
Management Consulting
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Application
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Project Management
Technology Consulting
Process Innovation
International Development
Application Migration & Modernization
Software Selection
Warehouse Optimization
Supply Chain Optimization
Anti Contraffazione
WEB Marketing
Business Analytics
Business Process Management
Portal & Collaboration
Gestione Non Conformità (NCMs)
Services
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Software Development
On-Site IT Support
Maintenance
System Management
Controllo di gestione
Sales Force Automation
ERP & CRM
Document Management
Cloud services and applications (Saas) 
Order Management System
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Microsoft Dynamics NAV
Finance & Planning
Microsoft Dynamics CRM
Carrier Costs Management&Optimization
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Zucchetti Ad Hoc
Open Source Solutions
Data Center
Networking
Extended ERP
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Server, desktop and helpdesk management
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Server Virtualization
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Desktop Virtualization
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Unified Storage
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Unified Communication and Collaboration
Warehouse Management
Data Center architectural design and
implementation solutions
Backup and deduplication
Business Continuity e Disaster Recovery 
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Data center facilities
Private Cloud Services (Iaas - Paas)
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Network Management
Switching and Routing
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Enterprise Wireless Network
Data Collection
Tracciabilità e Rintracciabilità
Security
Video and Telepresence solutions
Wan Optimization, Acceleration & bandwidth
 Network Access and Edge Security
Management
 Security assessment and audit
Log Management
 Data Loss Prevenction - DLP
Architectural design and implementation
 Enterprise Antivirus and AntiSpam
LAN and Campus solutions
Asset and Connectivity Management
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Cyber Security
BUSINESS UNITS
BU ERP – Extended ERP
BU Application
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Application & Data Integration
(EAI, EDI)
Business Analytics &
Performance Management
Business Process Management
Application Renewal
Application Lifecycle
Management
Agile Project Management
Cloud Services and Applications
(Saas)
Gestione Non Conformità
(NCMs)
Portal & Collaboration
CMS
Sales Force Automation
Mobility
Document Management
Application Outsourcing
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Microsoft Dynamics NAV
Zucchetti Ad Hoc
Soluzioni per Controllo di gestione
Warehouse Management Systems
Open Source Solutions
Data Collection
Order Management System
CRM Solution
Traceability Solutions
Industry & Process Focus
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Manufacturing
Retail & Distribution
Public Sector
Supply Chain
Services & Utilities
Automotive
BU Infrastructure
Data Center
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Architectures
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Server, desktop and helpdesk
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Optimization & Virtualization
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Unified Storage
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Backup and deduplication
Networking
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Cloud Platforms
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Unified Communication and Collaboration
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Enterprise Indoor & Outdoor Wireless
Network
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Wan Optimization, Acceleration & bandwidth
Management
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Log Management
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Asset and Connectivity Management
Security & Cyber Security
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Network Access and Edge Security
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Security assessment and audit
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Data Loss Prevenction - DLP
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Enterprise Antivirus and AntiSpam
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TECHNOLOGIES - CERTIFICATIONS
OUR CLIENTS
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From NATO NCI website - SMS Engineering certified as a current supplier - with Basic Ordering
Agrement
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SMS Engineering
Products and Solutions 2014
…The ICT Innovation Tailors…
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“Il BCM (Business Continuity Management”, come previsto nella norma ISO/IEC 17799, è il processo i cui
obiettivi primari sono quelli di contrastare gli eventi che possono ledere la continuità delle attività di business
aziendale e di proteggere i processi critici dagli effetti derivanti da situazioni potenzialmente dannose”. In altre e
più semplici parole con il termine BCM s'intende la realizzazione di un'infrastruttura di rete altamente affidabile,
resiliente, scalabile, ridondante concepita per non fermarsi mai!!!
myBCM è la soluzione di Business Contuinity Management di SMS Engineering che si basa su tecnologia
Cisco, leader mondiale ed indiscusso di piattaforma per il networking e su tecnologia EMC per lo storage e la
virtualizzazone.I benefici generati dal mancato fermo dell'infrastruttura sono molteplici, si riportano di seguito i
più significativi:
LAN & Campus:
 Infrastruttura di rete IP ad altissima ridondanza e resilienza; Asset and Connectivity Management
 Interconnessioni con il Data Center ad alte prestazioni, bassa latenza e sistemi intelligenti di repository
basati su storage area network (SAN)
WAN & Internet Access:
 Rete geografica/Internet/Intranet ad altissima resilienza e sicurezza; WAN Acceleration and Optimization
 Connettività ISP ridondata e con avanzate tecnologie di routing; Terminazioni VPN flessibili e scalabili
 Componenti ridondanti modulari per switches e routers;
 Links ridondanti tra switches, routers, e servers;
 Alta disponibilità e intelligenza per failover trasparenti nei confronti di componenti di backup, dispositivi e
collegamenti.
Tecnologia di myBCM
 Cisco TwinGig converter module for 10 Gigabit Ethernet; Cisco StackWisePlus technology
 Modular power supply with externally available backup; Layer3 (IPv4, IPv6) Routing
 High Availability Features; Cross-Stack EtherChannel.
 Flexlink for link redundancy with convergence time less than 100 ms
 Per-VLAN Rapid Spanning Tree (PVRST+); Hot Standby Router Protocol (HSRP).
CONSOLIDAMENTO DEI DATACENTER
Le soluzioni EMC per il consolidamento di data center consentono di allineare l'infrastruttura del data center ai
requisiti di business. Grazie alle tecnologie e ai servizi per il consolidamento di data center è possibile ridurre al
minimo i rischi, controllare i costi associati alle operazioni a livello di data center e semplificare i trasferimenti.
CONSOLIDAMENTO DELLO STORAGE E DEI DATABASE
EMC consente di superare le problematiche legate al consolidamento fornendo tutte le funzionalità avanzate
necessarie, tra cui lo storage su più livelli e la virtualizzazione dei server e dei sistemi di storage.
Le soluzioni EMC per il consolidamento delle applicazioni e dei database consentono alle aziende di allineare i
requisiti di consolidamento delle applicazioni e dei database all'infrastruttura informativa sottostante.
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myWMs is the SMS Engineering’s warehouse management system. myWMs is a key part of the supply
chain and primarily aims to control the movement and storage of materials within a warehouse and process the
associated transactions, including shipping, receiving, putaway and picking. The systems also direct and
optimize stock putaway based on real-time information about the status of bin utilization.
myWMs monitors the progress of products through the warehouse. It involves the physical warehouse
infrastructure, tracking systems, and communication between product stations.
Attraverso l'analisi dei processi, la pianificazione e la valutazione degli impianti, e con l’ausilio dei dispositivi
portatili, dei codici a barre e dei sistemi RF e RFID, myWMs (frutto di competenza e decennale esperienza nel
mondo della gestione dei magazzini per impianti di distribuzione e di produzione) garantisce una gestione più
efficiente e razionale degli spazi, il totale controllo di tutte le attività di magazzino, la verifica in tempo reale delle
merci movimentate, la completa tracciabilità dei prodotti e l’ottimizzazione dell’impiego delle risorse insieme ad
una distribuzione coerente dei carichi di lavoro.
myWMs si integra e si interfaccia con i principali sistemi ERP; il sistema gestionale aziendale provvede a
processare le anagrafiche di base e gli ordini clienti/fornitori e invia le informazioni al sistema dipartimentale di
logistica; myWMs restituisce tutte le movimentazioni di magazzino effettuate al fine di garantire un perfetto
allineamento contabile delle giacenze.
Benefici di myWMs
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Rapido ROI (Return of investment)
Riduzione dei costi
Tempi di avviamento estremamente brevi
Facilità di integrazione con i principali sistemi ERP
Impiego ottimale degli spazi e delle risorse
disponibili
Riduzione degli errori
Incremento di produttività
Assenza di supporto cartaceo (sistema paperless)
Caratteristiche tecniche
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Sistema operativo: Windows
Database: MSSQL
Linguaggi: Microsoft .NET
Architettura: Client Server, Web Oriented
myWMs utilizza un’infrastruttura wireless e
terminali RF ed è indipendente dalla piattaforma
hardware essendo un’applicazione web oriented.
Principali moduli
Layout Impianto: mappatura dei magazzini e delle aree WIP (work in progress), logiche customizzabili in
funzione della tipologia dei prodotti, definizione delle risorse.
Ricevimento merci: gestione ordini fornitori, composizione UDC, gestione differenti contenitori UDC, messa a
dimora con allocazione dinamica dell’ubicazione di stock per ottimizzare i rifornimenti agli slot di picking.
Prelievi: gestione ordini clienti, Kanban elettronico, ottimizzazione percorsi picking (trasversal – return),
generazione missioni di picking in funzione della politica di gestione (lifo, fifo,...),della tipologia di prelievo
(picking o pallet interi), della volumetria e del peso dei contenitori di spedizione, composizione UDS e stampa
etichette.
Spedizione: gestione e stampa documenti di spedizione. Processo di carico automezzo. Spunta UDS.
Cruscotto supervisore: monitor di stato dell'impianto logistico, per l'impiego delle risorse e le attività in corso ed
il loro stato. Gestione resi: mappature aree resi, gestione resi da clienti, gestione resi a fornitore.
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Oggi anche aziende di piccole e medie dimensioni possono avvalersi di comunicazioni estremamente avanzate
grazie ad una soluzione “all-in-one” studiata per risolvere le problematiche che devono affrontare.
myUC si basa sulla piattaforma Cisco® Smart Business Communications System che raggruppa voce, dati,
video, sicurezza e connessione wireless in una singola piattaforma a basso costo che interagisce con le
applicazioni di gestione più diffuse come agenda, e-mail e customer relationship management (CRM).
Progettato per soddisfare le esigenze specifiche delle piccole e medie aziende, Cisco Smart Business
Communications System supporta sistemi fino a 1.000 telefoni e consente ai dipendenti di potersi mettere in
contatto con clienti, fornitori e collaboratori esterni, dall'ufficio, dall'auto, da casa e svolgere il proprio lavoro da
qualsiasi luogo e in qualunque momento.
myUC è la soluzione di Unified Communications di SMS Engineering che gestisce in modo efficiente e
integrato le comunicazioni all'interno ed all'esterno dell'azienda, la piattaforma utilizza una tecnologia poco
dispendiosa, il VoIP (voice-over-IP) che abilita il trasporto delle telefonate lungo una rete dati IP, che sia
Internet o la rete aziendale interna. Inoltre, a parte il VoIP, che può trasportare solo chiamate vocali, myUC
integra il sistema telefonico con le applicazioni di gestione e con le soluzioni di mobilità, che aumentano
l'efficienza dell'attività operativa.
myUC rende più efficace la collaborazione tra dipendenti, clienti, fornitori e partner.
L'azienda segue l'utente, la sicurezza è presente in qualsiasi punto e le informazioni sono sempre disponibili quando e dove servono. myUC è una soluzione completa che va a sostituirsi al sistema telefonico tradizionale
e che fornisce capacità Internet sicure con una rete dati e connettività wireless per supportare applicazioni di
gestione avanzate.
myUC può svolgere un ruolo fondamentale qualunque sia l'obiettivo dell'azienda: ottimizzazione dell'attività
operativa, miglioramento dell'assistenza clienti, incremento della redditività, crescita dell'azienda, aumento della
sicurezza e affidabilità della rete voce e dati. In particolare, i principali benefici sono di seguito riportati:
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Collaborare meglio con i partner commerciali: Un accesso sicuro a Internet è un elemento chiave per
partner commerciali come fornitori e contractor nonché per i clienti. Con myUC è possibile offrire ad un
ospite un accesso alla rete sicuro permettendo ai visitatori di accedere alle proprie risorse di business
senza compromettere la sicurezza e l'integrità della rete aziendale che li ospita.
Comunicare nel modo, nel momento e nel luogo desiderato: Grazie alle funzionalità wireless è possibile
raggiungere la risorsa giusta da qualsiasi punto, dalla propria scrivania come da una sala convegni. I
dipendenti restano sempre in contatto grazie all'uso di applicazioni di gestione e di tool di
comunicazione come instant messaging e possono scambiarsi rapidamente informazioni ad esempio
con l'uso di conferenze “point and click”.
Concentrasi sul proprio business e non sugli aspetti tecnologici: L'uso di un'unica soluzione
completamente integrata consente ad SMS engineering di fornire un supporto migliore alle esigenze di
comunicazione dell'azienda. Una soluzione “all-in-one” diminuisce i costi di gestione, il total cost of
ownership (TCO) e la complessità della componente informatica innalzando contemporaneamente il
livello di sicurezza.
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La Business Intelligence ha un semplice obiettivo: migliorare le prestazioni del business rendendo più
efficienti ed efficaci i processi decisionali a tutti i livelli dell'organizzazione. Solo quando si ha una conoscenza
chiara e completa dei dati aziendali è possibile investire il proprio tempo nel prendere decisioni e non nel
cercare i dati.
Con la Business Intelligence le prestazioni del business si incrementano perché migliorano i processi
decisionali.
In poche parole la Business Intelligence permette di concentrare gli sforzi dei manager ad analizzare le
informazione per prendere decisioni in tempi rapidi, senza perder tempo a recuperarle.
La Soluzione
myBi è la soluzione di Business Intelligence creata da SMS Engineering basata interamente sulle funzionalità
offerte da Microsoft SQL Server 2012, SharePoint 2013 ed Excel Web Services 2013 e Power View.
Essa estende la Business Intelligence a ogni livello dell'organizzazione, offrendo una visione integrata dei dati
di business come base per report tradizionali, analisi mediante scorecard degli indicatori di prestazioni chiave
(KPI) e data mining rendendo fruibile la tecnologia anche a chi non è on-line.
E' un set completo e perfettamente integrato di tecnologie che riducono la complessità nell'organizzare,
recuperare e distribuire le informazioni, portando vantaggi competitivi, consentendo decisioni rapide. La sua
struttura è fondata su tre livelli: data warehousing, reportistica e analisi.
Con le informazioni sono disponibili in qualunque luogo, in qualsiasi momento e su qualsiasi dispositivo
(palmari, smartphone, desktop, etc). Gli utenti hanno a disposizione strumenti affidabili e dinamici per la
creazione di scorecard, analisi e report. Inoltre è perfettamente integrato con Microsoft Office 365.
I report possono essere creati, pubblicati e distribuiti attraverso e-mail e/o portali sharepoint.
Sono disponibili funzionalità avanzate per la creazione di scorecard, grafici, diagrammi, analisi e KPI. Infine,
grazie all'utilizzo di strumenti familiari (Internet Explorer e Excel), accessibili e ampiamente supportati, si
limitano i costi di formazione e si riduce significativamente la curva di apprendimento.
myBi was among the nominees to Microsoft WPC Awards 2007
myBi received a nomination in the “Business Intelligence” Category, during the
Partner Celebration ceremony that closed the event on 2007 July 12 2. The SMS
Engineering has been the only Italian companypresent at the awards ceremony
held in Denver (Colorado). MicrosoftWPC Awards have involved 8.000 Microsoft
partner on 600,000 total. Every year, through the Worldwide Partner Conference
Award Program, Microsoft rewards the partners who have used Microsoft
technologies for the implementation of a viable and meaningful solutions.
The SMS Engineering Srl has received congratulations for the nomination, by the Vice President of
Microsoft International, Allison Watson. Ms Watsonhas accepted the T-Shirt of Eldo Napoli Basket,
customized by TLC SpA,and had delivered to Bill Gates.
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SMS Engineering Cyber Security Advisors have been formed to provide ICT Services for industry working in “high threat” areas including
defence, national security and the protection of critical infrastructures. The Staff provides a channel for Defence, Industry, University and the
wide stakeholder community to discuss policy, strategy and implementation issue in event and conference. Cyb isn’t only About the Network!
NATO
Communication and
Information Systems
Services Agency
CSC² CYBER SECURITY
Conference & Challenge
march 12th -13th 2012
AFCEA The Armed Forces Communications and Electronics
Association, established in 1946, is a non-profit membership
association serving the military, government, industry, and
academia as an ethical forum for advancing professional
knowledge and relationships in the fields of communications, IT,
intelligence, and global security.
CYBER SECURITY SOLUTIONS AND CONSULTANCY SERVICES
Specialist Certified
Partner Certified
More than a connectivity
management
system,
CableSolve is a complete IT
Infrastructure
management
solution for your office and data
center, with the ability to
manage the entire physical
layer, including all assets,
connectivity and live data from
SNMP and WMI devices. It
includes data and power
connectivity
documentation,
real-time and historical records
of
critical
data
center
information like power, energy
and temperature as well as
customizable information of
your assets.
Riverbed Partner Network
Partner Certified
A
customer’s
Wide-Area
Network
(WAN)
is
the
foundation of their globally
connected enterprise, enabling
collaboration, communication,
business productivity, and risk
mitigation. The performance of
their WAN is critical to
everything customers do. With
Riverbed WAN Optimization
solutions, their business runs
faster and more efficiently,
delivering consistent service
levels and cutting the costs of
their IT infrastructure
the
Best
Information
Technology for IDentification.
Bit4id activities range from the
development
of
systems
through the design and market
of secure personal devices
such as smartcards, readers,
tokens, to the deployment of
managed services for the
customers. Defence: Smart
cards, readers and Security
tokens for strong authentication
and
digital
identity
management.
Certification
Authority: Devices and solution
for digital signature and digital
identity
Palo Alto Networks' Approach
to Application Visibility and
Application Control
By "fixing the firewall," Palo
Alto
Networks’
enterprise
firewalls solve a variety of
customer problems – while
often simplifying enterprise
security infrastructures. With
the
ability
to
control
applications,
users,
and
content at the enterprise
firewall,
customers
realize
improvements
in
security,
performance, and cost.
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Quality Certification demonstrates to the commitment of the entrepreneur, to the customers interests in its needs
and in all areas in which it is sensitive, the compliance of the product compared to expectations, environment and
to safeguard human rights. For Industry the application of Quality Certification is optional and regulated by the
laws of competition, in Aviation is mandatory.
Benefits of NCMs:
1.
2.
3.
4.
Improves the information quality
Eliminates the use of paper documents
Optimezes and standardizes the processes
Improving the monitoring of the processes
The non-conformity management system is a Web Application based on a model "Group Work Site", completely
based on Microsoft Technology. Framekork Net Foundation 4.0 and Windows Sharepoint 4.0 (WSF), this model
offers a solution that allows groupware teams to create, organize and share information quickly and easily. The
Not Conformities handled by the system are:Material NC, Process Technology and Organizational NC, System
NC. The business areas involved, both in design and in using the system are: Quality,Engineering, Programming,
Production.
Because the system is completely customizable add / remove areas, CN, users, workflows, etc. is extremely
simple and enforceable by the user. Its main features, which are a response to specific needs of the users type,
are: Base data report for data storage, Web-based software system type, Multiuser system, Managing multi
establishment, Interfacing to and from major ERP (SAP / Navision / ADHOC / JD Edwards), Integrated alert
system, Woklist management company and user, Managing distribution lists. The analysis module allows you to
monitor the progress and the correct assignment of the phases: Detection, Possible commissioning quarentena,
Notification to the actors, Treatment of Not-Conformity (Technical Rules and RAC), Closing
The Not-Conformity Report (NCR) is drawn up each time it detects a NC, once created, it is subject to its own
lifecycle: from creation to closure undergoes a series of changes made by the actors of the system, according to
respective powers.
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BUSINESS PROCESS MANAGEMENT (BPM) is a set of methods, tools and technologies used to design,
enact, analyze and control operational business processes. BPM is a process-centric approach for improving
performance that combines IT with process and governance methodologies.
Cosa è il Business Process Management ? Il Business Process Management è uno strumento per gestire e
monitorare i processi aziendali. Accompagna l’azienda nelle fasi di:
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Identificazione, visualizzazione, documentazione e rappresentazione
dei processi
Esecuzione attraverso un motore di workflow
Monitoraggio e misurazione
SMS Engineering - IBM Business Partner
SMS Engineering vanta una esperienza decennale nell’analisi e nel disegno dei processi aziendali, con un focus
particolare su quelli inerenti alla produzione, alla logistica e finanziari. Una politica di investimenti continui sia in
risorse umane che in sviluppo ed integrazione di applicazioni tecnologiche, è la strategia che la SMS Engineering
ha adottato per competere sul mercato dell’ICT, focalizzando l'attenzione sull'eccellenza del livello di servizio
offerto: per questo motivo ha scelto la piattaforma IBM BPM (Lombardi): Lombardi si posiziona come leader nel
mercato BPM nel Magico Quadrante di Gartner.
SMS Engineering integra IBM BPM nella infrastruttura
esistente. IBM BPM è una suite di prodotti sviluppata per
migliorare i processi di business e semplificare la
collaborazione degli utenti di business, del settore IT e
dei proprietari dei processi. E’ un ambiente unico per
progettazione, esecuzione, monitoraggio e ottimizzazione dei
processi che SMS Engineering integra direttamente con le
soluzioni pre-esistenti (ERP, Paghe, WMS, MES etc)
realizzando di fatto uno strato per il controllo, la visibilità e
l’audit dei processi. E’ possibile gestire i processi
direttamente da Microsoft Outlook, Sharepoint o dal browser
Web. L’obiettivo perseguito è sempre quello di sfruttare i
sistemi e i dati esistenti in azienda.
Risk
attitude:
in
BPM,
risk
comes
from
poor
preparation.
WHAT
IF
ANALYSIS…
Customer first: You’d better the customer first, because if you don’t, you can be crtain taht they won’t put you
first or second. Customer have more choices and freedoms, BPM aim you to be the first
Globalization: Successful business now requires seamless intergration of processes and the instant exchange
of information on a planetary scale. Continuos Process Improvement (CPI) methodologies like Six Sigma and
Lean are naturally part of BPM. BPM provides the most comprehensive and flexible process-centric approach to
operational business infrastructure ever devised. The technology architecture compliments the business, process
and management architectures to meet business needs and goals.
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SMS Engineering
ICT Skills 2014
…The ICT Innovation Tailors…
ENGAGEMENT MODEL
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HRD PRACTICES & ENGAGEMENT MODEL
SMS Engineering will deliver the Software Development or Product Development under Daily Retainer
engagement model. SMS Engineering will provide dedicated resources on project need basis. The team structure
and number of people would be decided upon mutual discussions with SMS Engineering. This will depend upon
project or product roadmap, timelines to achieve, technology and SMS Engineering scope.
Quality @ SMS Engineering is the function of 4 major components:
1)People: Experience & Committed
3)Process: Mature & Adherent
2)Technology: Innovative & Contemporary
4)Project Management: Dynamics & Trasparente
SKILLS
(PM) PROJECT MANAGER
(4-8 Years of Experience)
Summary statement Manages projects to achieve optimal
performance conforming to original specifications.
Mission Defines, implements and manages projects from
conception to final delivery. Responsible for achieving optimal
results, conforming to standards for quality, safety and sustainability
and complying with defined scope, performance, costs, and
schedule.
Main task/s
• Organize, coordinate and lead the project team
• Supervise project progress
• Coordinate, record and ensure quality compliance
• Circulate and distribute information from the project owner
• Implement the new application or service
• Plan maintenance and user support
• Ensure specification compliance
• Comply with budgets and delivery times
• Update the project according to changing circumstances
Education University Degree
(AE) BUSINESS ANALYST
(4-8 Years of Experience)
summary statement Analyses Information System for improving
business performance. Designs, implements, or monitors and
maintains Software and Databases
Mission Identifies areas where information system changes are
needed to support business plans and monitors the impact in terms
of change management. Contributes to the general functional
requirements of the business organization in the area of ICT
solutions. Analyses business needs and translates them into ICT
solutions. Verifies the development and design of database
strategies, monitoring and improving database performance and
capacity, and planning for future expansion requirements. Plans, coordinates and implements security measures to safeguard the
database Manages Programmers.
Main task/s
• Contribute to the preparation of the business plan of the
organization
• Identify areas for improvement in business processes providing
possible ICT solutions compliant With the ICT strategy
• Build requirements, specifications, business processes and the
business case related to the proposed solutions
• Analyze required information and documents
• Produce database procedures and instructions for other analysts or
administrators
Education University Degree
(AS) SENIOR PROGRAMMER
(4-6 Years of Experience)
Summary statement Designs, implements, or monitors and
maintains Software and Databases.
Mission Ensures the design and the implementation (Developer), or
ensures the maintenance and repair of an organization's database
(Administrator) to support information system solutions that meet
business information needs. Verifies the development and design of
Database and Software strategies, monitoring and improving
database performance and capacity, and planning for future
expansion requirements. Plans, co-ordinates and implements
security measures to safeguard the database..
Main task/s
• Define/ build/optimize database models and schemas
• Apply standards methods and tools for measuring and reporting on
wide set of relevant performance indicators (response time,
availability, safety, integrity …)
• Produce database procedures and instructions for other analysts or
administrators
• Monitor and maintain databases
• Identify, investigate and correct problems or incidents related to
databases
• Provide training, support, advice and guidance on database issues
to other information system practitioners
• Coordinate and manage staff
Education University Degree/Technical High School
(AP) PROGRAMMER
(2-4 Years of Experience)
Summary statement Proposes plans and manages functional and
technical evolutions of the Information System within the relevant
business domain.
Mission Manages and implements updates to existing applications
and maintenance activities guided by the needs, costs and plans
agreed with internal users. Ensures quality of service and internal
user satisfaction.
Main task/s
• Responsible for managing the information technology development
within the business domain
• Anticipate changes to the Information System and the business
impact and vice versa
• Formalize, consolidate and drive the development of the
configuration
of the information system
• Evaluate the relevance of the Information systems to the business
domain
• Build a knowledge base through understanding the organization’s
information system
• Team Coordinator
Education University Degree/Technical High School
16
SMS140127-SMSengineeringCompanyProfile2014
(PR) JUNIOR PROGRAMMER
(6 Months - 2 Years of Experience)
Summary statement Builds/codes ICT solutions and specifies ICT
products according to customer needs.
Mission Ensures building and implementing of ICT applications.
Contributes to planning, low level design. Compiles diagnostic
programs and designs and writes code for operating systems and
software to ensure optimum efficiency and functionality.
Main task/s
• Develop component
• Engineer component
• Shape documentation
Education University Degree/Technical High School
(SE) ENTERPRISE ARCHITECT
(4-8 Years of Experience)
Summary statement Manages operations, people and overall
resources for the ICT activity. Designs and maintains the Enterprise
Architecture. Ensures the implementation of the organizations
security policy.
Mission Implements and maintains a designated part of the ICT
infrastructure. Ensures that activities are conducted in accordance
with organizational rules, processes and standards. Anticipates
necessary changes according to company strategy and cost
controls. Evaluates and recommends investments based on new
technologies. Ensures the effectiveness of the ICT and associated
risk management.
Main task/s
• Devise business improvement opportunities and create proposals
• Align IT strategy and planning with the organisation’s business
goals
• Streamline business processes, functions, procedures and
workflows
• Coordinate and manage staff
• Direct, organize, plan and monitor activities
• Negotiate the objectives and resources
• Manage the departmental budget
• Establish and monitor management information
• Analyse and propose solutions for the continuous productivity
improvement
• Manage the implementation and monitoring of IS quality assurance
and security
• Communicate with internal business departments and project
owners
Education University Degree
(SI) SYSTEM ENGINEER
(2-4 Years of Experience)
Summary statement Administers ICT System components to meet
service requirements. Ensures the alignment of the network,
including telecommunication and/or computer infrastructure to meet
the organization’s communication needs.
Mission Installs software, configures and upgrades ICT systems.
Administers day-today operations to satisfy continuity of service,
recovery, security and performance needs.
Main task/s
• Investigate, diagnose and solve system related problems
• Install and upgrades software
• Schedule installation work, liaising with all concerned to ensure
that installation priorities are met and disruption to the organization
is minimized.
• Diagnose and solve problems and faults occurring in the operation
of hardware and software
• Comply with organization procedures to ensure integrity of the
system
• Investigate, diagnose and solve network problems
• Use network management system tools to determine network load
and model performance statistics.
• Team coordinator
Education University Degree/Technical High School
(SJ) JUNIOR SYSTEM ENGINEER
(6 Months - 2 Years of Experience)
Summary statement Maintains and repairs hardware and software
on client premises.
Mission To effectively maintain customer hardware/software.
Responsible for delivering timely and effective repairs to ensure
optimal system performance and superior customer satisfaction.
Main task/s
• Identify software and hardware problems and repair
• Perform regular maintenance on hardware and software
components
• Install cables and configures hardware and software
• Document system addresses and configurations
• Run diagnostic programs or use test equipment to locate source of
problems
• Communicate effectively with end users and customer
management
• Maintain security and functionality through application of program
temporary fixes
Education University Degree/Technical High School
(SS) SENIOR SYSTEM ENGINEER
(4-6 Years of Experience)
Summary statement Analyses requirements and specifies software
and systems.
Mission Ensures the technical design and contributes to
implementation of new software and/or enhancements. Proposes
and implements necessary security updates. Advises, supports,
informs and provides training and security awareness.
Main task/s
• Recommend resolutions and improvements
• Provide integrated solutions
• Provide consolidate findings on components or processes
• Contribute to define network design policies, philosophies and
criteria.
• Contribute to definition of security standards
• Audit security vulnerability
• Team leader
Education University Degree/Technical High School
17

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