How may I help you? Welcome to . Good morning. Hello. (Good afternoon.) Good evening. Thank you very much. Good bye. Good night. Enjoy your stay. / Have a nice trip. / Have a nice day. Yes. No. Certainly. Yes, I know. No, I don’t know. Available. Not available. May I help you? Is there anything wrong? Do you speak English? I’m the person in charge of . Just a moment, please. I’m sorry to have kept you waiting. Let me help you with your baggage. This way, please. I will show you to the room now. I apologize for that. Sir Ma’am Miss hotel hot spring inn bath [bath house] reception desk open-air bath [man and woman] lobby vending machine passport recreation room exchange of money karaoke room emergency exit bar emergency stairs banquet room elevator entrance [exit] bathroom shampoo smoking area hair conditioner smoking seat hair tonic No smoking body soap no smoking seat key a key box coin locker keep out safe deposit safety box public phone delivery reception internet room service restaurant laundry service shop sauna Be sure to take your key with you when you leave the room since the door locks automatically on closing. Please return your room key to the front desk when you check out. There is a charge for each drink in the refrigerator. Please pay for the drinks you had when you check out. Please put your valuables in the safe . This is a no smoking room. There is a smoking room on the floor. is no charge. You can bring with you. You can’t bring with you Have a pleasant stay. The water is suitable for drinking. Please dial ○ to call the front reception. Please dial , followed by the number of the room you want to call. Please dial first for external access. Then dial the number of the party you want to call. Please dial first for external access. Then dial the country code and phone number of the party you want to call. There is a restaurant on the floor. There is a big bath on the floor. [Our big bath is hot spring.] Open-air baths are on the floor. A big bath is open from to There is a shop on the floor. . A vending machine is available on floor. Breakfast is from on the floor. Dinner is from on the in the ○restaurant in the restaurant floor. We have no room service. Please order the room service on extension number available from . The service is to . Please refrain from smoking in bed. If you notice a fire or feel sick, please call the front desk immediately. Emergency exit is located at side out of the door. Do not wear a swimsuit in a bath. Do not put a towel into the bath tub. Please take your shoes off on the tatami floor. Please flush the used toilet paper away in the toilet. Do not disturb. Check in , please. Please fill out this form. [your name, passport number etc.] Could you show me your passport, please? How would you like to pay for your stay? Cash [Japanese yen]/ traveler’s check/ credit card Excuse me, but may I verify your credit card? I’m sorry, this credit card is not accepted. Check-out time is . Would you confirm the emergency exit? We have curfew. hotel by . It is Please back to the that your room is ready Is there anything wrong? Please tell me your room number? Is there anything you need? adhesive bandage, clinical thermometer, needle case, blanket, nail-scissors, hair dryer, line changer Where does it hurt? ( ) / / / / / / / / / / / / [Customer] head/ ear/eye/tooth/throat/back/chest /stomach/waist/hand/arm/knee/leg What are the symptoms? ( ) / / / / / / / / / / / / / / / / / [Customer] Fever/cold/diarrhea/nausea/indigestion / /diabetes/liver disease/allergy/heartburn/ asthma/hives/bruise/burn/injury/sprain/ blister/strained back/pregnancy Where does it hurt? Shall I lead the way to hospital? Check please. Would you return the key? How would you pay for ? Did you use mini-bar or pay-tv? Please check the bill. When you use the card, please sign here. Do you take this credit card? A smoking room, please A non-smoking room, please Can you change the room for me? Can’t I smoke in a room? I have closed a door without having a key. The lock is broken. There's no hot water. My room is too hot. too cold. The water has overflowed. I have forgotten the room number. I feel ill. Is there Medicine? a thermometer? I'm sorry, it is full now. I’ll show you, please wait a minute. (Non-smoking seat or smoking seat) which would like? How many people are there in your party? The party has to be separated. Is it all rights? Are you ready to order? When you’re ready to order, please call out. Is there anything you can't eat? Yes (beef, pork, chicken, sea foods, egg product and dairy products) / No The price is (tax-included/ tax-excluded). 10 0 This dish takes approximately (20 minutes / 30 minutes), is it all right? This is our recommendation. Do you use the seasoning? (salt / soy sauce / source), Please use (soy sauce / source) for this dish. Another bowl of (Rice / Miso soup) is free. The meal is hot, please eat carefully. is charged. Last call is . Check, please. Can we (separate / all together) the check? Please pay by Japanese Yen or the credit card. We don’t accept any credit cards. I am looking forward to your next visit. Please (non-smoking seat / smoking seat). How long do I wait? Show me the menu, please. Which dish can you serve faster? Is this dish (sweet / hot / sour / worm / cold)? Is this dish (raw / grilled / boiled / steamed / stir-fried / deep-fried / smoked)? What do you use this seasoning for? May I have additional order? Can you have another serving of the rice? My dish hasn’t come yet. Please hurry. This dish tastes good. Can I have a cup of (water / tea)? Please pay with (Japanese Yen / credit card). Do you take the Union Pay card? We would like to pay (separate / all together). Where is the restroom? Please call a taxi for me. What are you looking for? (Electrical appliances / clothing / food / daily necessities / liquor / industrial art object / chocolate / natto) Is it for gift? Would you like it in a box? Do you want to wrap them separately? Thank you for waiting. (Try-on / sampling) is possible. It is Japanese yen including tax. Is the payment in cash or, with a credit card? We do not accept this credit card. Please do not open a box (bag). It takes 8% consumption tax in Japan Is there any ? (yes / no / order) What is the famous souvenir? (Mito no Ume / natto / liquor / Dried sweet potato) How much is it? Do you take this credit card? Can you ship it to China? Yes, we can. The postage is Japanese yen. No, we can’t. Please write the recipient’s name and address.