December 29, 2015 Shipper 1A3F36 Page 1 of 1 ATTN : MIKE COOK PHONE : (607)535-2134 SHIPMENT FROM: SHIPMENT TO: MICHAEL COOK THE CLEANING FACTORY 103 W MAIN ST MONTOUR FALLS NY 14865 SHARON THE WESTERVELTS 2743 WATERBURY WAY CARLSBAD CA 920101370 Shipper Number............................ 1A3F36 Pickup Date....................................12/14/15 Number of Parcels........................ 1 Weight............................................. 25 LBS Tracking Identification Number... 1Z1A3F360394674551 Merchandise.................................. 1 OF 1 HANDMADE ITEM WOODEN HORSE The contents contained in the package described above were damaged. We regret any inconvenience this may have caused you or your consignee. The complete contents have been delivered. When damage occurs, UPS inspects the package and evaluates the packaging according to our packaging guidelines which include the International Safe Transit Association (ISTA) 3A Test Procedures for small parcel delivery shipments, published by the ISTA. Your packaging did not meet these guidelines. UPS is not liable or responsible for loss or damage to any package from improper packaging. The evaluation revealed the following deficiencies in the packaging that was for this shipment. · The new, single-wall, corrugated shipping container with no visible box maker's certificate was not sufficient to protect the merchandise. Based on the dimensions of your packaged product, the shipping container needs to be of sufficient strength to support the size. Consideration needs to be given to not just the weight of the contents, but to the overall size of the shipping container used. · Recommendation: Use a new, single-wall, corrugated shipping container with a 275-lbs-per-square-inch burst strength or non-U.S. equivalent. · The merchandise was not properly placed within the packaging to sufficiently protect it. · Recommendation: Separate the products from the walls of the container with a minimum of 2 inches (5.08cm) of appropriate materials. To help avoid this problem in the future, we would be pleased to offer additional suggestions for improved packaging. Please visit us at http://www.ups.com/packaging?loc=en_US for additional information, or contact us at 1-800-PICK-UPS. T890NTFM:000A0000