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December 29, 2015
Shipper 1A3F36
Page 1 of 1
ATTN : MIKE COOK
PHONE : (607)535-2134
SHIPMENT FROM:
SHIPMENT TO:
MICHAEL COOK
THE CLEANING FACTORY
103 W MAIN ST
MONTOUR FALLS NY 14865
SHARON
THE WESTERVELTS
2743 WATERBURY WAY
CARLSBAD CA 920101370
Shipper Number............................ 1A3F36
Pickup Date....................................12/14/15
Number of Parcels........................ 1
Weight............................................. 25 LBS
Tracking Identification Number... 1Z1A3F360394674551
Merchandise.................................. 1 OF 1 HANDMADE ITEM WOODEN HORSE
The contents contained in the package described above were damaged. We regret any inconvenience
this may have caused you or your consignee.
The complete contents have been delivered.
When damage occurs, UPS inspects the package and evaluates the packaging according to our
packaging guidelines which include the International Safe Transit Association (ISTA) 3A Test
Procedures for small parcel delivery shipments, published by the ISTA. Your packaging did not meet
these guidelines. UPS is not liable or responsible for loss or damage to any package from improper
packaging.
The evaluation revealed the following deficiencies in the packaging that was for this shipment.
· The new, single-wall, corrugated shipping container with no visible box maker's certificate was not
sufficient to protect the merchandise. Based on the dimensions of your packaged product, the shipping
container needs to be of sufficient strength to support the size. Consideration needs to be given to not
just the weight of the contents, but to the overall size of the shipping container used.
· Recommendation: Use a new, single-wall, corrugated shipping container with a 275-lbs-per-square-inch
burst strength or non-U.S. equivalent.
· The merchandise was not properly placed within the packaging to sufficiently protect it.
· Recommendation: Separate the products from the walls of the container with a minimum of 2 inches
(5.08cm) of appropriate materials.
To help avoid this problem in the future, we would be pleased to offer additional suggestions for
improved packaging.
Please visit us at http://www.ups.com/packaging?loc=en_US for additional information, or contact us at
1-800-PICK-UPS.
T890NTFM:000A0000
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cookmike446
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