Frequently Asked Questions Search For AnswersВ В·В OptiShot Help & Support How do I update video drivers? HOME SEARCH FOR ANSWERS SUBMIT A REQUEST CHECK YOUR EXISTING REQUESTS One of the most common reasons a computer will have difficulties running OptiShot is because it does not have the most recent video drivers. Computer manufacturers do not continually update the video drivers for the computers they sell. Because of this, it is not uncommon for a two year old computer to be unable to run the latest graphics intensive software such as video games and the OptiShot Simulator. For this reason, it is important to get video drivers from the actual graphics card manufacturer. The problem with this is that graphics card manufacturers try to detect the driver currently installed on computers. If they find a driver from the computer manufacturer installed, they will deny you their latest version. The directions below get around these checks and will help you the latest version possible for your video card. В STEP 1: FIND THE NAME AND THE MANUFACTURER OF THE VIDEO CARD В WindowsВ® Vista or WindowsВ® 7 1. ClickВ Start 2. Click in theВ SearchВ box found at the bottom of the Start menu and typeВ dxdiagВ and hitВ Enter. 3. On theВ DirectX Diagnostic ToolВ click the tab labeledВ Display. 4. From theВ DeviceВ section make a note of theВ NameВ andВ Manufacturer. WindowsВ® XP 1. ClickВ Start 2. ClickВ RunВ and typeВ dxdiagВ and hitВ Enter. 3. On theВ DirectX Diagnostic ToolВ click the tab labeledВ Display. 4. From theВ DeviceВ section make a note of theВ NameВ andВ Manufacturer. В STEP 2: UNINSTALL THE CURRENT DISPLAY ADAPTER FROM DEVICE MANAGER В Click the Start button. Right click on Computer (or My Computer) and choose Manage to open the Computer Management window. On the left hand side click Device Manager. Double-clickВ Display adaptersВ to expand the list. Right-click the display device in the expanded list and then clickВ Uninstall. On theВ Confirm Device UninstallВ window place a check in the box next to "Delete the driver software for this device." ClickВ OKВ to complete the uninstall process. Restart the computer and then move on to Step 3. В STEP 3: GET THE LATEST DRIVERS FOR YOUR VIDEO CARD В NVIDIA CARDS NVidia Driver Site SelectВ Option 1В orВ Option 2В and follow the instructions. В ATI CARDS ATI Driver Site Follow the 5 steps and any further instructions. В INTEL CARDS Intel Driver Site Use theВ Find Downloads by Product NameВ section to locate, download and install your driver. В В HOME SEARCH FOR ANSWERS SUBMIT A REQUEST Frequently Asked Questions CHECK YOUR EXISTING REQUESTS Search For AnswersВ В·В OptiShot Help & Support Will OptiShot work on a Mac? We have no immediate plans to develop a Mac compatible version of our software. That said, a number of OptiShot users have been successfully running the software on a Windows installation on their MacвЂ™s that have been set up to dual boot to either Windows or Mac. Please visit your local Mac provider or visit the link below for more information on how to set up your Mac to dual boot using Boot Camp. Mac 101: Using Windows on your Mac via Boot Camp В В HOME SEARCH FOR ANSWERS SUBMIT A REQUEST Frequently Asked Questions CHECK YOUR EXISTING REQUESTS Search For AnswersВ В·В OptiShot Help & Support I'm missing a course; how do I get it? Occasionally a course may become corrupted during its download due to some hiccup in an Internet connection. Please follow the steps below to correct a corrupted or missing course. 1. Make sure OptiShot is not running. 2. Show Hidden Files and Folders: WindowsВ® 7: i. Click Start В» Control Panel ii. In the upper right View By select Large or Small Icons iii. Double-click the Folder Options icon. iv. In the Folder Options window, click the View tab. v. Select Show hidden files and folders then click OK. WindowsВ® Vista: i. Click В Start В» Control Panel ii. On the left click Classic View iii. Double-click the Folder Options icon. iv. In the Folder Options window, click the View tab. v. Select Show hidden files and folders then click OK. WindowsВ® XP: i. Click В Start В» Control Panel ii. If it says Pick a category at the top, then on the left click Switch to Classic View iii. Double-click the Folder Options icon. iv. In the Folder Options window, click the View tab. v. Select Show hidden files and folders then click OK. В 3. Locate and open the updatemanager.iniВ file. WindowsВ® Vista & WindowsВ® 7: C:\ProgramData\DancinDogg Golf\OptiShot\updatemanager\updatemanager.ini WindowsВ® XP: C:\Documents and Settings\All Users\Application Data\DancinDogg Golf\OptiShot\updatemanager\updatemanager.ini В Note: There are four numbers after the equals sign for each course. TheseВ are for the softwareвЂ™s internal use. Below we show these as 0000В however, in your updatemanager.ini these will be numbers, such asВ 1982В orВ 2200. Course Name Line to Delete Core Library of Free Courses Driving Range dd_range=0000 Г–sterГҐkers Golf Club osteraker=0000 Either Palm Desert course bighorn=0000 Either Torrey course torreypines=0000 The Canadian Club stgeorge=0000 Masters Course at BarsebГ¤ck barseback=0000 Long Island - Black bethpage=0000 The Golf Club Scottsdale scottsdale=0000 Black Mountain GC Hua Hin bm=0000 Premium Library of Courses* Monterey Classic monterey=0000 The Old Scot dd_sal=0000 Georgia Peach ** augusta=0000 Whispering Dunes whistling=0000 Ponte Vedra sawgrass=0000 Capitol Club capitol=0000 Royal St. Marks royalstmarks=0000 Atlanta Highlands atlanta_ac=0000 Cogs Corner coghill=0000 Jones Lake eastlake=0000 * Premium Courses must be purchased. To purchase Premium Courses, follow this link to theВ OpitShot Store. ** Georgia Peach is no longer available for purchase. 4. Once you have deleted the appropriate line, save theВ updatemanger.iniВ file. 5. Make the sure computer is connected to the Internet (ideally through a wired connection rather than through a wireless connection. 6. Start OptiShot and, when prompted, click onВ Update OptiShot. 7. When the update is complete click onВ Close. The next time you start OptiShot, the issue should be resolved and the missing course returned to your list of courses. В В HOME SEARCH FOR ANSWERS SUBMIT A REQUEST Frequently Asked Questions CHECK YOUR EXISTING REQUESTS Search For AnswersВ В·В OptiShot Help & Support My Swing Pad is not recognized by Windows. How do I fix this? If your computer is not recognizing the Swing Pad then follow the steps below. 1. Click the Start button. 2. Right click on Computer (or My Computer) and choose Manage to open the Computer Management window. 3. On the left hand side click Device Manager. 4. Double-clickВ Universal Serial Bus controllersВ to expand the list. 5. Right-click the device withВ EnhancedВ in its name, and then clickВ Uninstall. 6. ClickВ OKВ to complete the uninstall process. 7. Do this withВ allВ of the items withВ EnhancedВ in their names. 8. Restart the computer. After Windows starts, it will re-install the necessary files for the USB 2.0 ports automatically after which OptiShot should work normally. В В Frequently Asked Questions Search For AnswersВ В·В OptiShot Help & Support Will my computer run OptiShot? There are a wide variety of computerВ configurations successfully running OptiShot.В To ensure that it will run on your computer, you need to meet certain minimum requirements. MINIMUM SYSTEM REQUIREMENTS In order to run OptiShot your computer must meet these minimum requirements. If your computer meets the requirements, you should have no problem running OptiShot.В WindowsВ® XP, WindowsВ® Vista or WindowsВ® 7 Graphics Card: 256MB Adapter RAM with OpenGL 2.0 support and the latest Video Drivers (see below) 3GB Hard Disk Drive Storage 2GB RAM USB 2.0 port DVD Drive or Internet connection for software installation В VIDEO DRIVERS We are constantly improving the visual experience of OptiShot. As such, we take advantage of the latest advances in graphics technology. To have the best experience, you should ensure that your computer has the latest video drivers. Video Drivers are files that tell the computer how to talk to your graphics card. Please follow this link to learn How toВ Update Video Drivers. В FINDING YOUR COMPUTERS SPECS To determine if your computer meets these minimum requirements, follow the steps below. HOME SEARCH FOR ANSWERS WindowsВ® XP Click SUBMIT A REQUEST В StartВ В»В Run Type in msinfo32.exe and hit ENTER WindowsВ® Vista and WindowsВ® 7 Click Start Type in System Information and hit ENTER CHECK YOUR EXISTING REQUESTS Here you can see exactly which version of Windows you are running. Also, down the list on the right, it will tell the amount of RAM you computer has. Remember, you need a minimum of 2 GB. В Double-click on Components on the left to open that list, then click on Display. You can now see details about your video card. In the list on the right it will show you the amount of Adapter RAM your video card has. You need a minimum of 256 MB. В When you click on USB on the left, you can see all of the USB ports your computer has. If any of them have the word EnhancedВ in their name then you meet the requirement of USB 2.0 В OpenGL VERSION Finding the OpenGL capabilities of your video card is a little more difficult.В If you are purchasing a new computer it will have OpenGL 2.0 capability. However, if you want to check if your existing computer does, there are two ways to do this. In the first method, follow the first step in the Update Your Drivers instructions to get the Manufacturer and Name of your video card. Then use the links at the bottom of that page to go to the manufacturer's website and look up that card. In the specifications it should tell you what version of OpenGL it supports. The second method is to download the OpenGL Extensions Viewer. This is a third party application. Although we believe this application to be trustworthy, Dancin' Dogg cannot be held liable for your usage. Go to the Realtech Website, be sure to select Windows as your operating system, then click the Download button and Save the file to your computer. Once the download is complete run the installation program. After installation, when you run the program it will clearly show you exactly what version of OpenGL your graphics card can support. Remember, the minimum is Version 2.0 В В HOME SEARCH FOR ANSWERS SUBMIT A REQUEST Frequently Asked Questions CHECK YOUR EXISTING REQUESTS Search For AnswersВ В·В OptiShot Help & Support Am I eligible to upgrade to OptiShot 2.4? OptiShot 2.4 Upgrade Eligibility Check В The upgrade to OptiShot 2.4 В is available free to all current OptiShot customers.В If you own the Shotmaking Simulator you mustВ purchase this upgrade. В HOW TO CHECK YOUR ELIGIBILITY Open theВ Practice Zone. On the menu selectВ About OptiShot. This will allow you to view your Product Registration Key. If your product key starts withВ OPT6В orВ PRO6В then you may go to the Software Downloads page for the latest 2.4 version. If your product key doesВ notВ start with OPT6 or PRO6 then you may purchase the upgrade from our Online Store . В В OPTISHOT SHOP Frequently Asked Questions HOME Search For AnswersВ В·В OptiShot Help & Support How do I update OptiShot? SEARCH FOR ANSWERS SUBMIT A REQUEST CHECK YOUR EXISTING REQUESTS OptiShot is designed to automatically update itself when new releases are available. These may be for the OptiShot program itself, updates for existing courses or for new courses being made available to our users. During the start up process, if updates are available, you will be presented with a window offering you the choice toВ Update OptiShotВ orВ Ask Later. If you chooseВ Ask Later, OptiShot will open, the next time you run it you will again be prompted to update. Note:В This update process requires an internet connection. If you do not have an internet connection you will not be prompted. To receive the updates, you can either connect the machine to the Internet just for the update, or purchase a replacement disk. To purchase a replacement disk visit ourВ Online Store. Should you choose toВ Update OptiShot, OptiShot will close down and our Updater window will appear. This will list exactly what is being downloaded and show you the progress. It is best to allow the updater to complete its downloads before starting OptiShot again. Once all downloads have completed you may restart OptiShot. Should any Updates fail you may opt to click theВ RetryВ button and OptiShot will try again to download the updates. If you do not click Retry, then the next time you start OptiShot you will be prompted to download those Updates that did not succeed. If for any reason, usually slow internet connections, you are unable to successfully download any updates, please Submit a Request to arrange for a disc with updates to be sent to you. В В HOME SEARCH FOR ANSWERS SUBMIT A REQUEST Frequently Asked Questions CHECK YOUR EXISTING REQUESTS Search For AnswersВ В·В OptiShot Help & Support How do I register OptiShot and what does that mean? Registration is not required to use your OptiShot. However, if you wish to receive product Updates or install Premium Courses youВ mustВ register. During the OptiShot software installation you will be prompted to register. Please see theВ Quick Start GuideВ for details. If your OptiShot has already been installed and you now wish to Register, please go to the onlineВ Registration Page. Make sure you have your Product Key as you will need it in the Registration process. OPTISHOT | POLICIES | SHOP | (866) 941-3644 В© 2005-2011 Dancin' Dogg Golf All rights reserved. Dancin' Dogg Golf and OptiShot logo are registered trademarks of Dancin' Dogg Golf and its subsidiaries worldwide. В В HOME SEARCH FOR ANSWERS SUBMIT A REQUEST Frequently Asked Questions CHECK YOUR EXISTING REQUESTS Search For AnswersВ В·В OptiShot Help & Support Where can I find my OptiShot product key? Your OptiShot Product Key uniquely identifies your copy of the application. You need your Product Key in order toВ Register OptiShot. Depending on where and when OptiShot was purchased, the key may be found in one or more of the locations listed below. Printed on theВ Setup InstructionsВ found inside of the DVD case. On a sticker adhered to theВ CD sleeve. It may also be found on a sticker on theВ underside of the Swing Pad. Displayed in theВ bottom right corner of the Main MenuВ screen inside of OptiShot. The Product Key will be in the formВ OPT6-1234-5678-90AB-CDEF. В В OPTISHOT HOME SEARCH FOR ANSWERS SUBMIT A REQUEST Frequently Asked Questions CHECK YOUR EXISTING REQUESTS Search For AnswersВ В·В OptiShot Help & Support Why are there no lights on the Swing Pad? Ensure the USB cable is firmly and fully inserted into both the USB 2.0 port on the computer and the USB port on the Swing Pad. The Swing Pad is powered by the computer through the connected USB cable. When properly connected to the computer's USB 2.0 port, power is sent to the Swing Pad after the OptiShot software starts. As soon as the Main Menu is open, the single green Device Connected/Hit When Ready light will illuminate. If the green Device Connected/Hit When Ready light is not lit then insure the USB cable is firmly and fully inserted into both the USB 2.0 port on the computer and the USB port on the Swing Pad. В В В OPTISHOT Frequently Asked Questions Search For AnswersВ В·В OptiShot Help & Support How do I completely remove the software from my system? Below are instructions on how to perform a clean install of OptiShot. A clean install means that you completely remove all traces of OptiShot from your computer and then perform a fresh installation of the latest version. 1. Uninstall OptiShot by clickingВ Start В» All Programs В» Dancin' Dogg Golf В» OptiShot В» Uninstall. 2. Show Hidden Files and Folders: WindowsВ® 7: i. Click Start В» Control Panel ii. In the upper right View By select Large or Small Icons iii. Double-click the Folder Options icon. iv. In the Folder Options window, click the View tab. v. Select Show hidden files and folders then click OK. WindowsВ® Vista: i. Click В Start В» Control Panel ii. On the left click Classic View iii. Double-click the Folder Options icon. iv. In the Folder Options window, click the View tab. HOME SEARCH FORv.ANSWERS SUBMIT A REQUEST CHECK Select Show hidden files and folders then click YOUR OK. EXISTING REQUESTS WindowsВ® XP: i. Click В Start В» Control Panel ii. If it says Pick a category at the top, then on the left click Switch to Classic View iii. Double-click the Folder Options icon. iv. In the Folder Options window, click the View tab. v. Select Show hidden files and folders then click OK. В 3. Locate and delete theВ Dancin' Dogg GolfВ folder and all of its contents by following one of the two paths below. WindowsВ® Vista or WindowsВ® 7:В C:\ProgramData\ WindowsВ® XP:В C:\Documents and Settings\All Users\ApplicationData\ Note: Older versions of OptiShot may be in anВ OptiShot 2010В folder rather than justВ OptiShot. The OptiShot software has now been completely removed from this computer. Follow this link for instructions on how toВ Download and InstallВ the latest version of OptiShot. В В HOME SEARCH FOR ANSWERS SUBMIT A REQUEST Frequently Asked Questions CHECK YOUR EXISTING REQUESTS Search For AnswersВ В·В OptiShot Help & Support Can OptiShot be used outside? OptiShot cannot be used in direct sunlight. OptiShot is designed to be used indoors and must have the proper lighting conditions for its infrared sensors to function accurately. If your simulator is reporting inaccurate or nonsensical swing results, the most likely cause is your lighting environment. В ACCURACY DEPENDS ON PROPER LIGHTING. AVOID SUNLIGHT AND ALL OTHER SOURCES OF INFRARED LIGHT. Because OptiShot uses infrared sensors to provide key shot data and swing analysis, it should only be used indoors as the light from the sun causes inaccurate results. Below are some lighting guidelines. OptiShot works best when used in a room with fluorescent lighting. Warehouse lighting such as Sodium Vapor or Metal Halide also work very well. Overhead light is generally better than light from the side of the room. Avoid Incandescent, halogen, and daylight as even small indirect amounts will affect performance. Shadows from objects such as the club shaft and that of the golfer also may affect performance. В OP В