CBL Lite user guide How to bid If you need help understanding the information in this document, please contact us on 0300 365 1111. How to bid About Home Search We believe you should be able to choose a home that best suits your needs. That is why One Vision Housing has a choice based lettings system. This leaflet provides registered users information on how to use our choice based letting systems and bid for a new home. 2 - How to bid - CBL Lite user guide Where are properties advertised? You can find out about available properties in the following ways: yy Via �Search for a home’ on our website yy In a newsletter available from our neighbourhood offices, the Housing Options Team or Sefton Equalities Partnership. Contact details are at the back of this leaflet Ways to bid yy You can bid for up to three properties each week in the following ways: yy On our website www.ovh.org.uk yy By telephone - call 0300 365 1111 yy By text - send to 07786 205 103 yy Through our neighbourhood offices Don’t be worried about the word �bid’, as you won’t be parting with any money. All this means is that you wish to be considered for the property or properties you are applying for. Your unique bidding reference number In order to view properties on the website or make bids by text you will need your unique bidding reference number. This was issued to you at registration and could be a three, four, five or seven digit number. To make bids you will need to enter a seven digit number. yy If you have a three digit number add 1000 to the beginning of your bidding reference number yy If you have a four digit number add 100 to the beginning of your bidding reference number yy If you have a five digit number add 10 to the beginning of your bidding reference number yy If you have a seven digit number, add nothing 3 - How to bid - CBL Lite user guide Which properties can I bid for? You are only able to bid on properties that you are eligible for, e.g. if you only need one bedroom you will not be able to bid for a two bedroom property, unless stated. Some properties may be age restricted or only available to those with support needs. The symbols that appear on the adverts will indicate any restrictions about who is able to bid for a property. When are properties available? All new properties are available to view every Wednesday to Sunday (inclusive). This is known as the bidding cycle. 4 - How to bid - CBL Lite user guide How to bid via the website To view properties and make bids online visit www.ovh.org.uk You will need to login with the following details: yy Your unique bidding reference number yy Your memorable date password initially this will be the date of birth of the main applicant e.g. 10th December 1978 should be entered as 10/12/1978 Once logged in click on the property search option. You can look at properties in different ways; all properties you are eligible for, all properties currently advertised or custom searches, e.g. all three bedroom properties. If you are eligible for a property, an �apply now’ button will be displayed. Click to bid for that property. It will show you your current queue position - however this may change as other people bid. You will be shown the property details and asked to confirm your bid. When you confirm your bid you will be told that your bid has been successfully placed. If you are not eligible then the reason will be displayed. How to bid by phone The number to call when placing a bid is 0300 365 1111. Bidding lines are open Wednesday to Sunday. Our Customer Service Centre is open from 8am to 6pm Monday to Friday. In order to bid you will need: yy Your unique reference number yy Your memorable date password yy The property reference number(s) that you want to bid for Our Customer Service Advisors will be able to provide further information or advise you on your eligibility. 5 - How to bid - CBL Lite user guide How to bid by text message Steps to text bidding You can bid for properties using text (SMS) messages using a mobile phone at any time during the bidding cycle. 1. Type your unique bidding reference number (followed by a space) You can bid for up to two properties per text message. If you wish to bid for a third property this will need to go in a separate text message. In order to bid you will need: yy Your unique reference number yy Your memorable date password (usually your date of birth) yy The property reference number(s) that you want to bid for. Step 1 1012345 Step 2 1012345 01/09/ 1988 2. Type your memorable date (eight numbers) e.g. 01/09/1988 (followed by a space) 3. Type the bid number of the first property you want to bid for (followed by a space) 4. Type the bid number of the second property you want to bid for. Then send your text to 07786 205 103. You will receive a text confirming that your bid(s) are eligible or not. If you are not eligible then the reason will be displayed. Step 3 1012345 01/09/ 1988 251 Step 4 1012345 01/09/ 1988 251 252 Your text should look like this example: 1012345 01/09/1988 251 252 6 - How to bid - CBL Lite user guide What do the symbols mean? Bedrooms - The number of bedrooms in this property Mobility need - The property is suitable for people with a mobility need Mobility need - The property is suitable for people with various levels of mobility need Key worker - This property is only available to key workers Minimum age - At least one household member must be the age shown Sheltered - This is a sheltered property Parking - This property has parking Has garden - This property has a garden No garden - This property does not have a garden Pets permitted - This property allows pets 7 - How to bid - CBL Lite user guide Energy efficiency rating Property energy rating No pets - This property does not allow pets. Need more help? If you need more assistance you can contact us by phone on 0300 365 1111 or by email at [email protected] Additional contacts Housing Options Team Merton House, Stanley Road, Bootle, Merseyside L20 3DL Telephone: 0151 934 3541 Sefton Equalities Partnership 16 Crosby Road North Waterloo, Merseyside L22 0NY Telephone: 0151 928 2233 ext 307 8 - How to bid - CBL Lite user guide Contact us One Vision Housing Atlantic House, Dunnings Bridge Road, Bootle, Merseyside L30 4TH Telephone: 0300 365 1111 Fax: 0151 530 5620 Minicom: 0151 530 5619 Email: [email protected] Web: www.ovh.org.uk 0300 365 1111 Customer Access Centre Coral Drive, Bootle, Merseyside L20 3UG Email: [email protected] Open: Mon to Fri - 9am to 5pm (Office closes at 4pm every Wed) Greenfields Place Information Centre St James Drive, Bootle, Merseyside L20 4EL Email: [email protected] Open: Tues and Thurs - 10am to 1pm www.ovh.org.uk Please consider the environment and recycle this document. with the Social Landlords Crime and Nuisance Group with the Housing Ombudsman Service 10 - How to bid - CBL Lite user guide
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