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How to bid - Contact us

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CBL Lite user guide
How to bid
If you need help understanding the information in
this document, please contact us on 0300 365 1111.
How to bid
About Home Search
We believe you should be
able to choose a home that
best suits your needs. That is
why One Vision Housing has
a choice based lettings system.
This leaflet provides registered
users information on how to
use our choice based letting
systems and bid for a new home.
2 - How to bid - CBL Lite user guide
Where are properties advertised?
You can find out about available
properties in the following ways:
yy
Via
�Search for a home’ on our website
yy
In
a newsletter available from
our neighbourhood offices, the
Housing Options Team or Sefton
Equalities Partnership. Contact
details are at the back of this leaflet
Ways to bid
yy
You
can bid for up to three
properties each week in the
following ways:
yy
On
our website www.ovh.org.uk
yy
By
telephone - call 0300 365 1111
yy
By
text - send to 07786 205 103
yy
Through
our neighbourhood
offices
Don’t be worried about the word
�bid’, as you won’t be parting with
any money. All this means is that
you wish to be considered for the
property or properties you are
applying for.
Your unique bidding reference
number
In order to view properties on
the website or make bids by text
you will need your unique bidding
reference number. This was issued
to you at registration and could be a three, four, five or seven digit number.
To make bids you will need to
enter a seven digit number.
yy
If
you have a three digit number
add 1000 to the beginning of your
bidding reference number
yy
If
you have a four digit number
add 100 to the beginning of your
bidding reference number
yy
If
you have a five digit number add
10 to the beginning of your bidding
reference number
yy
If
you have a seven digit number,
add nothing
3 - How to bid - CBL Lite user guide
Which properties can
I bid for?
You are only able to bid on
properties that you are eligible
for, e.g. if you only need one
bedroom you will not be able to
bid for a two bedroom property,
unless stated.
Some properties may be age
restricted or only available to
those with support needs.
The symbols that appear on
the adverts will indicate any
restrictions about who is able
to bid for a property.
When are properties
available?
All new properties are available
to view every Wednesday to
Sunday (inclusive). This is
known as the bidding cycle.
4 - How to bid - CBL Lite user guide
How to bid via the website
To view properties and make bids
online visit www.ovh.org.uk
You will need to login with the
following details:
yy
Your
unique bidding reference number
yy
Your
memorable date password initially this will be the date of birth
of the main applicant e.g. 10th
December 1978 should be entered
as 10/12/1978
Once logged in click on the
property search option. You can
look at properties in different ways;
all properties you are eligible for,
all properties currently advertised
or custom searches, e.g. all three
bedroom properties.
If you are eligible for a property,
an �apply now’ button will be
displayed. Click to bid for that
property. It will show you your
current queue position - however
this may change as other people bid.
You will be shown the property
details and asked to confirm your
bid. When you confirm your bid
you will be told that your bid has
been successfully placed.
If you are not eligible then the
reason will be displayed.
How to bid by phone
The number to call when placing
a bid is 0300 365 1111.
Bidding lines are open Wednesday
to Sunday. Our Customer Service
Centre is open from 8am to 6pm
Monday to Friday.
In order to bid you will need:
yy
Your
unique reference number
yy
Your
memorable date password
yy
The
property reference number(s)
that you want to bid for
Our Customer Service Advisors
will be able to provide further
information or advise you on
your eligibility.
5 - How to bid - CBL Lite user guide
How to bid by text message
Steps to text bidding
You can bid for properties using
text (SMS) messages using a mobile
phone at any time during
the bidding cycle.
1. Type your unique bidding
reference number (followed by
a space)
You can bid for up to two
properties per text message.
If you wish to bid for a third
property this will need to go
in a separate text message.
In order to bid you will need:
yy
Your
unique reference number
yy
Your
memorable date password
(usually your date of birth)
yy
The
property reference number(s)
that you want to bid for.
Step 1
1012345
Step 2
1012345
01/09/
1988
2. Type your memorable date (eight numbers) e.g. 01/09/1988
(followed by a space)
3. Type the bid number of the
first property you want to bid for
(followed by a space)
4. Type the bid number of the second
property you want to bid for. Then
send your text to 07786 205 103.
You will receive a text confirming
that your bid(s) are eligible or
not. If you are not eligible then
the reason will be displayed.
Step 3
1012345
01/09/
1988
251
Step 4
1012345
01/09/
1988
251 252
Your text should look like this example: 1012345 01/09/1988 251 252
6 - How to bid - CBL Lite user guide
What do the symbols mean?
Bedrooms - The number of
bedrooms in this property
Mobility need - The property
is suitable for people with a
mobility need
Mobility need - The property is suitable for
people with various levels of mobility need
Key worker - This property is
only available to key workers
Minimum age - At least one
household member must be
the age shown
Sheltered - This is a
sheltered property
Parking - This property has parking
Has garden - This property
has a garden
No garden - This property
does not have a garden
Pets permitted - This
property allows pets
7 - How to bid - CBL Lite user guide
Energy efficiency rating Property energy rating
No pets - This property
does not allow pets.
Need more help?
If you need more assistance
you can contact us by phone on
0300 365 1111 or by email at
[email protected]
Additional contacts
Housing Options Team
Merton House, Stanley Road,
Bootle, Merseyside L20 3DL
Telephone: 0151 934 3541
Sefton Equalities Partnership
16 Crosby Road North
Waterloo, Merseyside L22 0NY
Telephone: 0151 928 2233 ext 307
8 - How to bid - CBL Lite user guide
Contact us
One Vision Housing
Atlantic House,
Dunnings Bridge Road,
Bootle, Merseyside L30 4TH
Telephone: 0300 365 1111
Fax: 0151 530 5620
Minicom: 0151 530 5619
Email: [email protected]
Web: www.ovh.org.uk
0300 365 1111
Customer Access Centre
Coral Drive, Bootle, Merseyside L20 3UG
Email: [email protected]
Open: Mon to Fri - 9am to 5pm
(Office closes at 4pm every Wed)
Greenfields Place Information Centre
St James Drive, Bootle,
Merseyside L20 4EL
Email: [email protected]
Open: Tues and Thurs - 10am to 1pm
www.ovh.org.uk
Please consider the environment and recycle this document.
with the Social Landlords
Crime and Nuisance Group
with the Housing
Ombudsman Service
10 - How to bid - CBL Lite user guide
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