LENOVO DIWALI OFFER Redemption Process SUMMARY Offer Series ( Notebooks) : Z Series ,Y Series, G Series ,Flex, Yoga and LYNX ( applicable on selected Products ) Offer period : 28th Sep, 2014 – 26th Oct 2014 (limited period offer) Registration period : Registration open till 15th Nov, 2014 Offer type : NOTEBOOKS: 1 Year additional warranty worth INR 1999 + power bank –worth INR 4599 ( Pay INR 1999) ( The above offer is applicable to Entry Level Products)* 2 Year additional warranty worth INR 4499 + power bank –worth INR 4599 ( Pay INR 1099) ( The above offer is applicable to Mainstream and Premium Product** All In One - C260 : Additional Two Years Warranty worth Rs. 4499 (Pay Rs. 499) All In One - Others : Power Bank Worth Rs. 4599 (Pay Rs. 699) TDT - All Core I processor based TDT : Power Bank Worth Rs. 4599 (Pay Rs. 699) Offer redemption website : www.lenovopromo.net MTM validity details : Products manufactured on or after 2014 / 01 / 01 (YYYY/MM/DD) ( For Notebooks) MICROSITE OVERVIEW FAQ’s and Terms and Conditions » Online redemption model for customers supported by an offline validation and follow up process » Kestone will design and develop a Microsite, a tool wherein customers can register to redeem the offer » Separate registration links for NB and AIO to feature on the Home Page » T&C’s and Faq’s will be different for both categories and will be linked to the respective registration page Track the Status of your warranty extension Microsite Lenovo Diwali Offer Program Home Page Separate links for : Notebook AIO Thank You (sms / email message to Customer post submission) Register and upload documents Registration Page Registration page to have the below mentioned fields for customer � � � � � � � � � � � � � � � � Name Address City Pin code State Mobile Landline E-mail ID Purchase location (Store Name and city name) Product model number – drop down Serial number Show how it looks as JPEG Invoice date Document upload Invoice scan copy Serial Number Scan Copy Offer Details – Consumer Notebook OFFER OFFER 1 OFFER 2 Category Lenovo Diwali Offer SERIES Mainstream + Premium Pay Rs. 1099 and Get 2 years additional warranty worth Flex 14/Flex 2 14/Flex 2 14D, G400s TOUCH, Rs 4499 and 10000 MAH Lenovo Power Bank worth Rs. G5070, S510p, Y510p, Y5070, Z510, Z5070, 4599 Yoga 2 13 Entry+Budget Pay Rs. 1999 and Get 1 year additional warranty worth Rs 1999 and 10000 MAH Lenovo Power Bank worth Rs. 4599 A10, Flex 10, G4030, G405, G500, G500s, G5030, G5045, G505, G505s, G510, LYNX, S210 TOUCH, Z500 Offer Details – Consumer Desktop OFFER Category Lenovo Diwali Offer SERIES OFFER 1 AIO Pay Rs.499/- and get additional 2 years warranty worth Rs.4499/- C260 Series Pay Rs.699/- and get Power bank 10000 MAH worth Rs.4599/- AIO – C360; C470 ; B350; B40-30 ; A520; A730 ; A740. TDT – Core I Processor based; H520e; H530s and H30-50. OFFER 2 AIO + TDT Series under Lenovo Diwali Offer Notebooks (On select MTM’s Only) Z Series Y Series G Series S Series YOGA FLEX Yoga 2 13 Flex 14 5070 5070 5070 510p 510 510 p 400 s Touch 4030 405 500 / 500s 210 Touch 500 Flex 10 Flex 2 14 Flex 2 14 D 5030 5045 505 / 505s TDT AIO C 260 B 4030 C 360 A 520 C 470 A 730 B 350 A 740 MTM # 57325928 57328206 57238207 57234793 57238204 H 520 E H 530 S H 3050 LYNX Diwali Offer Process Flow Customer to register on www.lenovopromo.net Valid Send SMS / E-mail to customer mentioning payment details Validate Invoice Date (to be within offer period) & Invoice Number Dealer letter head WIP Customer Name Serial Number Invalid MTM Number Dealer Signature Dealer Stamp Customer to send the DD within 7 days of receiving the SMS/ Email stating payment details If Valid Kestone validation Check List Validation Categorization within 2 working days to WIP cases to close within 14 working days invalid On receiving the DD - 2 days for realization in account. Customer will be couriered the warranty Certificate and Goodies within 7 days of payment receipt It takes 30 Days for a customer to receive his warranty certificate ( send via email )& goodies ( Send via Courier ) from the Date of registration . (Valid cases) Payment Process Flow - DD Customers with Validated registration will be prompted to make a payment Customers Should pay through a DD drawn in Favor of “ Kestone Integrated Marketing Services Pvt. Ltd ’’ Payment should be made by customer within 7 days of receiving payment details Invalid Post payment confirmation (finance team’s approval) Customer will be emailed the warranty Certificate (within 14 days) and couriered the Goodies (within 7 days) of payment receipt. SMS/ Email Stating Courier status to be sent to customer Payment Process Flow - Online Customers with Validated registration will be prompted to make an online payment . Customers Should make the payment online through Debit Card / Credit Card / Net banking Payment should be made by customer within 7 days of receiving payment details via email which will also comprise of the payment link. Invalid Post payment confirmation Customer will be emailed the warranty Certificate (within 14 days) and couriered the Goodies (within 7 days) of payment receipt. SMS/ Email Stating Payment received to be sent to customer TAT for Validation Process  The customer receives his warranty Extension Certificate Within 30 days of his registration ( Valid Registrations )  Kestone to Validate the registration and update the customers about the status of the registration ( Valid / Invalid / WIP ) within 2 working days of registration.  The warranty extension certificate is emailed to the customer within 14 working days of receiving the payment and the goodies are couriered to him within 7 working days of successful payment receipt.  After receiving the communication stating payment details, ( for valid registrations) the customer has to send the DD/ make the Online payment within the next 7 days.  If the DD is not received within 7 days the case is moved to WIP . The customer is given a maximum period of another 7 days to send the DD failing which he registration is cancelled.  Once the above case is moved from WIP to valid, the customer receives his warranty extension within 2 weeks from the date the payment is received. Lenovo – Valid Invoice 3 1 1. An Invoice must have Dealer name (header). 2 2. An Invoice must contain Individual BUYER name. 3. The Purchase date is mandatory. 4 4. An Invoice needs to have Machine Series, Serial Number, & MTM Number, which should match with machine Barcode details. 5. The dealer seal (stamp) & signature is mandatory to consider invoice as an valid document. 5 Lenovo Diwali Offer Serial Number Copy – Option 1 A Customer can share the Barcode and sticker which will be available on Laptop base as a proof document of machine serial # copy. Barcode as an Option -1 1. Machine Serial Number 2. Machine MTM Number 1 The dealer need to ensure that Invoice must have the same Machine Series, MTM Number, & Machine serial Number which is present on machine barcode of laptop base. 3 2 Lenovo Diwali Offer Serial Number Copy – Option 2 If customer has lost or disposed the barcode sticker then he can also upload the Laptop base sticker image as a proof of machine serial number copy. Laptop Base sticker as Option -2 1. Machine series should be present 2. Machine Serial Number The dealer need to ensure that Invoice must have the same Machine Series, MTM Number, & Machine Serial Number which is present on laptop base. 1 2 Validation for Special GTM’s Flipkart Purchase 1. W S Retail 2. The BUYER Name 3. Purchase Date 4. Order Number 5. Machine Serial Number Rocket Retail The BUYER Name Purchase Date Order Number Machine Serial Number Lenovo Documents Verification Team will verify the Invoice with order number • If a customer purchases machine from WS Flipkart Retail “only” then will he be eligible for Lenovo Diwali Offer • Online purchases only from website www.thedostore.com ,www.flipkart.com , www. Amazon.in & www.Chromaretail.com are eligible under the offer • Flipkart Purchases from seller/s other than “WS Retail” do not qualify under the offer 1 4 2 3 Amazon Purchase 1. 2. 3. 4. 5. • 5 Sample Invoice Call To Action For any customer related queries please contact – TOLL FREE : 1800 3000 9990, eMail : [email protected] For any partner related queries please contact – Partner Help Desk Number : 080-32467455 – Email : [email protected] – SLA • All partners queries to be responded within 24 working hours
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