Bitdefender GravityZone Administrator's Guide - Index of

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BITDEFENDER
GRAVITYZONE
Administrator's Guide вЂєвЂє
ENTERPRISE
BITDEFENDER GRAVITYZONE
Bitdefender GravityZone
Administrator's Guide
Publication date 2014.12.16
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ENTERPRISE
BITDEFENDER GRAVITYZONE
89504E470D0A1A0A0000000D494844520000002000000020010300000049
B4E8B7000000017352474200AECE1CE900000006504C5445FFFFFF000000
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ENTERPRISE
BITDEFENDER GRAVITYZONE
Table of Contents
1. About GravityZone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
2. System Requirements
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2.1. GravityZone Appliance Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.1.1. Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.1.2. Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.1.3. Control Center Web Console Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.2. Security for Endpoints Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2.2.1. Supported Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2.2.2. Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.2.3. Supported Browsers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.3. Security for Virtualized Environments Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.3.1. Supported Virtualization Platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.3.2. Supported Virtualization Management Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.3.3. Security Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.3.4. Supported Guest Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2.3.5. Bitdefender Tools Requirements and Footprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.4. Security for Mobile Devices Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.4.1. Supported Platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.4.2. Connectivity Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.4.3. Push Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.4.4. iOS Management Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.5. GravityZone Communication Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
3. GravityZone Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
3.1. Prepare for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.2. Deploy and Set Up GravityZone Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.3. Control Center Initial Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.4. Configure Control Center Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.4.1. Mail Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.4.2. Proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.4.3. Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.4.4. Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.4.5. Active Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.4.6. Virtualization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.4.7. Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.4.8. Managing GravityZone Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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4. Using GravityZone Appliance Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
4.1. Configure Hostname and Domain Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.2. Configure Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.3. Configure Proxy Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.4. Configure Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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4.5. Install/Modify Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.6. Configure Role Balancers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.7. Configure Communication Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.8. Configure Update Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.9. Configure Database Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.10. Enable Database Replica Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.10.1. Configuring Replica Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.10.2. Removing Replica Set Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5. Getting Started
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5.1. Connecting to Control Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.2. Control Center at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.2.1. Control Center Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.2.2. Table Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.2.3. Action Toolbars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.2.4. Contextual Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.2.5. Service Selector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.3. Managing Your Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.4. Changing Login Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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6. Licensing and Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
6.1. Licensing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.2. Finding a Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.3. Checking Current License Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.4. Entering Your License Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.5. Deleting License Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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7. Managing User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
7.1. User Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.2. User Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.3. Creating User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.4. Editing Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.5. Deleting Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.6. Resetting Login Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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8. Install Security Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
8.1. Installing Security for Endpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.1.1. Preparing for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.1.2. Local Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.1.3. Remote Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.1.4. How Network Discovery Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.2. Installing Security for Virtualized Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.2.1. Connect to vCenter Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.2.2. Install Security Server on Hosts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.2.3. Install Bitdefender Tools on Virtual Machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.3. Installing Security for Mobile Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.3.1. Configure External Address for Communication Server . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.3.2. Create and Organize Custom Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.3.3. Add Devices to Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.3.4. Install GravityZone Mobile Client on Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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9. Managing Network Objects
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9.1. Managing Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
9.1.1. Check the Computer Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
9.1.2. Organizing Computers into Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
9.1.3. Viewing Computer Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
9.1.4. Sorting, Filtering and Searching for Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
9.1.5. Running Tasks on Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
9.1.6. Creating Quick Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
9.1.7. Assigning Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
9.1.8. Synchronizing with Active Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
9.1.9. Deleting Computers from Network Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
9.2. Managing Virtual Machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
9.2.1. Connect to vCenter Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
9.2.2. Managed and Unmanaged Virtual Machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
9.2.3. Online and Offline Virtual Machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
9.2.4. Vulnerable Virtual Machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
9.2.5. Organizing Virtual Machines into Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
9.2.6. Checking Virtual Machine Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
9.2.7. Filtering and Sorting Virtual Machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
9.2.8. Running Tasks on Virtual Machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
9.2.9. Creating Quick Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
9.2.10. Assigning Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
9.3. Managing Mobile Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
9.3.1. Adding Custom Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
9.3.2. Adding Mobile Devices to Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
9.3.3. Organizing Custom Users into Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
9.3.4. Managed and Unmanaged Mobile Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
9.3.5. Compliant and Not Compliant Mobile Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
9.3.6. Checking User and Mobile Devices Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
9.3.7. Filtering and Sorting Mobile Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
9.3.8. Running Tasks on Mobile Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
9.3.9. Creating Quick Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
9.3.10. Assigning Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
9.3.11. Synchronizing with Active Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
9.3.12. Deleting Users and Mobile Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
9.4. Installation Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
9.4.1. Creating Installation Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
9.4.2. Downloading Installation Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
9.4.3. Send Installation Packages Download Links by Email . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
9.5. Viewing and Managing Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
9.5.1. Checking Task Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
9.5.2. Viewing Task Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
9.5.3. Re-running Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
9.5.4. Deleting Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
9.6. Credentials Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
9.6.1. OS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
9.6.2. Virtual Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
9.6.3. Deleting Credentials from Credentials Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
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10. Security Policies
BITDEFENDER GRAVITYZONE
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
10.1. Managing Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.1.1. Creating Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.1.2. Changing Policy Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.1.3. Renaming Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.1.4. Deleting Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.1.5. Assigning Policies to Network Objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.2. Computer Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.2.1. General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.2.2. Antimalware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.2.3. Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.2.4. Content Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.3. Virtual Machine Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.3.1. General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.3.2. Antimalware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.4. Mobile Device Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.4.1. General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.4.2. Device Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
181
181
182
183
183
183
185
186
194
209
218
227
228
234
246
247
247
11. Monitoring Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
11.1. Refreshing Portlet Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
11.2. Editing Portlet Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
11.3. Adding a New Portlet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
11.4. Removing a Portlet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
11.5. Rearranging Portlets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
265
265
265
265
266
12. Using Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
12.1. Available Report Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12.1.1. Computer Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12.1.2. Virtual Machine Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12.1.3. Mobile Devices Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12.2. Creating Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12.3. Viewing and Managing Scheduled Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12.3.1. Viewing Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12.3.2. Editing Scheduled Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12.3.3. Deleting Scheduled Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12.4. Saving Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12.4.1. Exporting Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12.4.2. Downloading Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12.5. Emailing Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12.6. Printing Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13. Quarantine
267
267
270
272
274
276
277
278
279
279
279
280
280
281
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
13.1. Navigation and Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
13.2. Restoring Quarantined Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
13.3. Automatic Deletion of Quarantined Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
13.4. Deleting Quarantined Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
13.5. Downloading Quarantined Files in VMware Environments Integrated with vShield Endpoint
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
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14. User Activity Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
15. Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
15.1.
15.2.
15.3.
15.4.
Notification Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Viewing Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deleting Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring Notification Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
290
292
293
294
16. Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
16.1. Bitdefender Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.2. Asking for Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.3. Using Support Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.4. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.4.1. Web Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.4.2. Local Distributors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.4.3. Bitdefender Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
A. Appendices
296
297
297
298
298
299
299
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
A.1. List of Application File Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
A.2. Using System Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
viii
ENTERPRISE
BITDEFENDER GRAVITYZONE
1. About GravityZone
Bitdefender has applied over a decade of security expertise and innovation for creating a
highly scalable and integrated security management platform based on its new Gravity
Architecture. The new Enterprise Security solutions form a вЂњGravity ZoneвЂќ capable of
protecting from hundreds to millions of endpoints on-demand with a private cloud hosted
within the organizationвЂ™s premises, or in public cloud hosted either by Bitdefender or a
Service Provider.
The solution provides full visibility into organizationвЂ™s overall security posture, global security
threats, and control over its Security services that protect virtual or physical desktops, servers
and mobile devices. All BitdefenderвЂ™s Enterprise Security solutions are managed within the
Gravity Zone and a single console that provides control, reporting, and alerting services for
various roles within the organization.
GravityZone includes the following components:
вЂў
вЂў
вЂў
вЂў
Control Center
Security for Endpoints
Security for Virtualized Environments
Security for Mobile Devices
Control Center
A web-based dashboard and unified management console that provides full visibility into
organizationвЂ™s overall security posture, global security threats, and control over its security
services that protects virtual or physical desktops, servers and mobile devices. Powered by
a Gravity Architecture, Control Center is capable of addressing the needs of even the largest
organizations.
Control Center integrates with the existing system management and monitoring systems to
make it simple to automatically apply protection to unmanaged desktops, servers or mobile
devices that appear on the Microsoft Active Directory, VMware vCenter or Citrix XenServer.
Security for Endpoints
Bitdefender Security for Endpoints unobtrusively protects any number of computers by
using number-one-ranked antimalware technology combined with firewall, intrusion detection,
web access control and filtering, sensitive data protection and application control. Security
for Endpoints offers protection for computers and laptops running on Windows and Mac
OS X operating systems and Windows servers. Employee productivity is ensured with low
About GravityZone
1
ENTERPRISE
BITDEFENDER GRAVITYZONE
resource consumption, optimized system scanning and automated security that requires
no end-user interaction.
Security for Virtualized Environments
Security for Virtualized Environments is the first all-encompassing security solution for
virtualized datacenters, protecting virtualized servers and desktops on Windows and Linux
systems. Powered by cutting edge security technologies from Bitdefender, Security for
Virtualized Environments has been specifically architected to meet the unique requirements
of dynamic virtualized datacenters today.
Security for Mobile Devices
Manages and controls iPhone, iPad and Android devices with a unified enterprise-grade
management that keeps the device safe with real-time scanning and enforces organizationвЂ™s
security policies on any number of devices to lock screen, require authentication, encrypt
removable media, locate lost devices and deny non-compliant or jailbroken devices accessing
corporate services.
About GravityZone
2
ENTERPRISE
BITDEFENDER GRAVITYZONE
2. System Requirements
All of the GravityZone solutions are installed and managed via Control Center.
2.1. GravityZone Appliance Requirements
GravityZone is delivered as a virtual appliance. The GravityZone appliance is available in the
following formats:
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
OVA (compatible with VMware vSphere, View, VMware Player)
XVA (compatible with Citrix XenServer, XenDesktop, VDI-in-a-Box)
VHD (compatible with Microsoft Hyper-V)
OVF (compatible with Red Hat Enterprise Virtualization)*
OVF (compatible with Oracle VM)*
RAW (compatible with Kernel-based Virtual Machine or KVM)*
*OVF and RAW packages are archived in tar.bz2 format.
For Oracle VM VirtualBox platform compatibility, refer to this KB article.
Support for other formats and virtualization platforms may be provided on request.
2.1.1. Hardware Requirements
Deploy the GravityZone appliance with the following minimum hardware configuration:
вЂў CPU: 4 virtual CPUs with 2 GHz each
вЂў RAM memory: 6 GB
вЂў 40 GB of free hard-disk space
The aforementioned hardware configuration is suitable for environments consisting of up to
50 computers, 50 virtual machines running on VMware infrastructure, 50 virtual machines
running on Citrix XenServer infrastructure, 50 Active Directory users, 50 Android devices
and 50 iOS devices.
2.1.2. Internet Connection
The GravityZone appliance requires Internet access.
2.1.3. Control Center Web Console Requirements
To access the Control Center web console, the following are required:
вЂў Internet Explorer 9+, Mozilla Firefox 14+, Google Chrome 15+, Safari 5+
System Requirements
3
ENTERPRISE
BITDEFENDER GRAVITYZONE
вЂў Recommended screen resolution: 1280x800 or higher
вЂў The computer you connect from must have network connectivity to Control Center.
Warning
Control Center will not work / display properly in Internet Explorer 9+ with the Compatibility
View feature enabled, which is equivalent with using an unsupported browser version.
2.2. Security for Endpoints Requirements
2.2.1. Supported Operating Systems
Security for Endpoints currently protects the following operating systems:
Workstation operating systems:
вЂў Windows 8.1
вЂў Windows 8
вЂў Windows 7
вЂў Windows Vista with Service Pack 1
вЂў Windows XP with Service Pack 2 64 bit
вЂў Windows XP with Service Pack 3
вЂў Mac OS X Lion (10.7.x)
вЂў Mac OS X Mountain Lion (10.8.x)
вЂў Mac OS X Mavericks (10.9.x)
Tablet and embedded operating systems:
вЂў Windows Embedded 8.1 Industry
вЂў Windows Embedded 8 Standard
вЂў Windows Embedded Standard 7
вЂў Windows Embedded Compact 7
вЂў Windows Embedded POSReady 7
вЂў Windows Embedded Enterprise 7
вЂў Windows Embedded POSReady 2009
вЂў Windows Embedded Standard 2009
вЂў Windows XP Embedded with Service Pack 2*
вЂў Windows XP Tablet PC Edition*
*Specific operating system modules must be installed for Security for Endpoints to work.
Server operating systems:
вЂў Windows Server 2012 R2
вЂў Windows Server 2012
вЂў Windows Small Business Server (SBS) 2011
вЂў Windows Small Business Server (SBS) 2008
вЂў Windows Server 2008 R2
вЂў Windows Server 2008
вЂў Windows Small Business Server (SBS) 2003
System Requirements
4
ENTERPRISE
вЂў
вЂў
вЂў
BITDEFENDER GRAVITYZONE
Windows Server 2003 R2
Windows Server 2003 with Service Pack 1
Windows Home Server
2.2.2. Hardware Requirements
вЂў IntelВ® Pentium compatible processor:
Workstation Operating Systems
вЂ“ 1 GHz or faster for Microsoft Windows XP SP3, Windows XP SP2 64 bit and Windows
7 Enterprise (32 and 64 bit)
вЂ“ 2 GHz or faster for Microsoft Windows Vista SP1 or higher (32 and 64 bit), Microsoft
Windows 7 (32 and 64 bit), Microsoft Windows 7 SP1 (32 and 64bit), Windows 8
вЂ“ 800 MHZ or faster for Microsoft Windows Embedded Standard 7 SP1, Microsoft
Windows POSReady 7, Microsoft Windows POSReady 2009, Microsoft Windows
Embedded Standard 2009, Microsoft Windows XP Embedded with Service Pack 2,
Microsoft Windows XP Tablet PC Edition
Server Operating Systems
вЂ“ Minimum: 2.4 GHz single-core CPU
вЂ“ Recommended: 1.86 GHz or faster Intel Xeon multi-core CPU
вЂў Free RAM memory:
вЂ“ For Windows: 512 MB minimum, 1 GB recommended
вЂ“ For Mac: 1 GB minimum
вЂў HDD space:
вЂ“
1.5 GB of free hard-disk space
Note
At least 6 GB free disk space is required for entities with Endpoint Security Relay
role, as they will store all updates and installation packages.
2.2.3. Supported Browsers
Endpoint browser security is verified to be working with the following browsers:
вЂў
вЂў
вЂў
вЂў
Internet Explorer 8+
Mozilla Firefox 8+
Google Chrome 15+
Safari 4+
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2.3. Security for Virtualized Environments
Requirements
Security for Virtualized Environments is delivered within a security virtual appliance called
Security Server. Security Server is running on an Ubuntu Server 12.04 LTS (3.2 kernel) and
is managed by Control Center.
2.3.1. Supported Virtualization Platforms
Security for Virtualized Environments provides out-of-the-box support for the following
virtualization platforms:
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
VMware vSphere 5.5, 5.1, 5.0, 4.1 with VMware vCenter Server 5.5, 5.1, 5.0, 4.1
vCNS 5.5
VMware View 5.1, 5.0
Citrix XenServer 6.2, 6.0, 5.6 or 5.5 (including Xen Hypervisor)
Citrix XenDesktop 7.5, 5.5 or 5.0 (including Xen Hypervisor)
Citrix VDI-in-a-Box 5.x
Microsoft Hyper-V Server 2008 R2 or Windows 2008 R2 (including Hyper-V Hypervisor)
Microsoft Hyper-V Server 2012 or Windows 2012 Server (including Hyper-V Hypervisor)
Microsoft Hyper-V Server 2012 R2 or Windows 2012 R2 Server (including Hyper-V
Hypervisor)
вЂў Red Hat Enterprise Virtualization 3.0 (including KVM Hypervisor)
вЂў Oracle VM 3.0
Note
Support for other virtualization platforms may be provided on request.
Integration with VMware vShield Endpoint Requirements
вЂў
вЂў
вЂў
вЂў
ESXi 5.5, 5.1, 5.0 (build 474610 or higher), 4.1 (build 433742 or higher)
vCenter Server 5.5, 5.1, 5.0, 4.1
vShield Manager 5.5, 5.1, 5.0
vShield Endpoint installed by vShield Manager on the host/hosts protected by Security
for Virtualized Environments
вЂў VMware Tools 8.6.0 build 446312 or higher installed on the protected virtual machines
in the complete mode or with the vShield Endpoint driver selected under VMCI in custom
mode.
Important
It is recommended that you keep all VMware products updated with the latest patch.
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вЂў
If you are using ESXi 5.5, to support Windows 2012 R2 and Windows 8.1 guest operating
systems it is required to apply VMware ESXi 5.5, Patch ESXi550-201407401-BG: Updates
esx-base (2077407).
вЂў
If you are using ESXi 5.0, it is highly recommended to apply VMware ESXi 5.0 Patch
ESXi500-201204401-BG: Updates tools-light, which solves critical issues in the vShield
Endpoint guest drivers. The patch updates VMware Tools to version 8.6.5 build 652272.
вЂў
If you are using ESXi 4.1 P3, you must obtain the updated VMware Tools version and
install it in the virtual machines. For more information, refer to this KB article.
2.3.2. Supported Virtualization Management Tools
Control Center currently integrates with the following virtualization management tools:
вЂў VMware vCenter Server
вЂў Citrix XenServer
To set up integration, you must provide the username and password of an administrator.
2.3.3. Security Server Requirements
Security Server is a preconfigured virtual machine running on an Ubuntu Server 12.04 LTS
(3.2 kernel).
Memory and CPU resource allocation for the Security Server depends on the number and
type of VMs running on the host. The following table lists the recommended resources to
be allocated:
Number of protected VMs
RAM
CPUs
1-50 VMs
2 GB
2 CPUs
51-100 VMs
2 GB
4 CPUs
101-200 VMs
4 GB
6 CPUs
Other requirements depend on whether or not the appliance integrates with VMware vShield
Endpoint:
вЂў In VMware environments with vShield Endpoint:
вЂ“
Security Server must be installed on each ESXi host to be protected.
вЂ“
You must provision 80 GB disk space on each host.
вЂў In other environments:
вЂ“
Although not mandatory, Bitdefender recommends installing Security Server on each
physical host for improved performance.
вЂ“
You must provision 8 GB disk space on each Security Server host.
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2.3.4. Supported Guest Operating Systems
Security for Virtualized Environments currently protects the following operating systems:
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
Windows Server 2012* / Windows Server 2012 R2**
Windows Server 2008 / Windows Server 2008 R2
Windows Server 2003 / Windows Server 2003 R2
Windows 8.1**
Windows 8*
Windows 7
Windows Vista***
Windows XP with Service Pack 3 (32-bit) / Service Pack 2 (64-bit)***
Red Hat Enterprise Linux / CentOS 5.6 or higher
Ubuntu 10.04 LTS or higher
SUSE Linux Enterprise Server 11 or higher
OpenSUSE 11 or higher
Fedora 15 or higher
Debian 5.0 or higher
Oracle Solaris 11, 10 (only in VMware vShield environments)
* VMware vShield platform (Agentless version) support for Windows 8 and Windows Server
2012 is available starting with VMware vShield Manager version 5.5.
** VMware vShield platform (Agentless version) support for Windows 8.1 (32/64 bit) and
Windows Server 2012 R2 (64 bit) is available starting with Vmware vSphere 5.5 вЂ“ ESXi build
1892794 and above.
*** VMware vShield Endpoint does not support the 64-bit versions of Windows XP and Vista.
On-access scanning is available for all supported guest operating systems.
On Linux systems, on-access scanning support is provided in the following situations:
Kernel Version
Linux Distribution
On-access scanning support
2.6.38 or higher
All supported
The fanotify kernel option must be
enabled.
2.6.18 - 2.6.37
Debian 5.0, 6.0
Ubuntu 10.04 LTS
CentOS 6.x
Red Hat Enterprise Linux 6.x
Bitdefender provides support via
DazukoFS with prebuilt kernel
modules.
For any other distribution or kernel version you need to manually compile the DazukoFS
module. To view the procedure for manual compilation of DazukoFS, refer to: вЂњSupport for
On-access Scanning on Linux Virtual MachinesвЂќ (p. 81).
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Note
Fanotify and DazukoFS enable third-party applications to control file access on Linux systems.
For more information, refer to:
вЂў
вЂў
Fanotify man pages:
http://www.xypron.de/projects/fanotify-manpages/man7/fanotify.7.html.
Dazuko project website: http://dazuko.dnsalias.org/wiki/index.php/About.
2.3.5. Bitdefender Tools Requirements and Footprint
Bitdefender Tools can be installed on virtual machines running any of the supported operating
systems. No specific hardware or software requirements need to be met. As you can see in
the following tables, Bitdefender Tools uses a minimum of system resources.
In VMware Environments with vShield Endpoint
Platform
RAM
Disk Space
Windows
6-16* MB (~ 10 MB for GUI)
24 MB
Linux
9-10 MB
10-11 MB
*5 MB when the Silent Mode option is enabled and 10 MB when it is disabled. When Silent
Mode is enabled, the Bitdefender Tools graphical user interface (GUI) is not loaded
automatically at system startup, freeing up associated resources.
In Other Environments
OS
RAM
Disk Space
Windows
20/25* MB
60 MB
Linux
50 MB
70 MB
*20 MB when the Silent Mode option is enabled and 25 MB when it is disabled. When Silent
Mode is enabled, the Bitdefender Tools graphical user interface (GUI) is not loaded
automatically at system startup, freeing up associated resources.
2.4. Security for Mobile Devices Requirements
2.4.1. Supported Platforms
Security for Mobile Devices supports the following types of mobile devices and operating
systems:
вЂў Apple iPhones and iPad tablets (iOS 5.1+)
вЂў Google Android smartphones and tablets (2.3+)
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2.4.2. Connectivity Requirements
Mobile devices must have an active cellular data or Wi-Fi connection and connectivity with
the Communication Server.
2.4.3. Push Notifications
Security for Mobile Devices uses push notifications to alert mobile clients when policy
updates and tasks are available. Push notifications are sent by the Communication Server
via the service provided by the operating system manufacturer:
вЂў Google Cloud Messaging (GCM) service for Android devices. For GCM to work, the
following are required:
вЂ“ Google Play Store must be installed.
вЂ“ Devices running a version lower than Android 4.0.4 must also have at least one logged
in Google account.
вЂ“ To send push notifications, a number of ports must be open.
вЂў Apple Push Notifications service (APNs) for iOS devices. For more information, refer to
this Apple KB article.
To learn more about GravityZone Mobile Device Management workflow, please refer to this
KB article.
2.4.4. iOS Management Certificates
To set up the infrastructure for iOS mobile device management, you must provide a number
of security certificates.
For more information, refer to вЂњCertificatesвЂќ (p. 27).
2.5. GravityZone Communication Ports
The following table provides information on the ports used by the GravityZone components:
Port
Usage
80 (HTTP) / 443
(HTTPS)
Port used to access the Control Center web console.
8443 (HTTPS)
Port used by client/agent software to connect to the
Communication Server.
7074 (HTTP)
Update Server port
7075
Handles communication between GravityZone services and the
outside world.
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Port
Usage
4369 / 6150
Ports used to allow communication between Control Center and
Communication Server.
27017
Default port used by the Communication Server and Control Center
to access the Database.
7081 / 7083 (SSL)
Ports used by the Bitdefender Tools agent to connect to Security
Server.
48651
Communication port between the Bitdefender Tools agent for
Linux and Security Server in VMware environments with vShield
Endpoint.
48652
Communication port between the hypervisor (vmkernel) and
Security Server in VMware environments with vShield Endpoint.
5228, 5229, 5230
Google Cloud Messaging (GCM) ports. The Communication Server
uses GCM to send push notifications to managed Android devices.
2195, 2196, 5223
Apple Push Notification service (APNs) ports. Ports 2195 and 2196
are used by the Communication Server to communicate with the
APNs servers. Port 5223 is used by managed iOS devices to
communicate with the APNs servers over Wi-Fi in specific
conditions. For more information, refer to this Apple KB article.
123 (UDP)
User Datagram Protocol (UDP) port used by GravityZone
appliances for time synchronization with the NTP server.
For detailed information regarding GravityZone ports, refer to this KB article.
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3. GravityZone Installation and Setup
To make sure installation goes smoothly, follow these steps:
1. Prepare for installation.
2. Deploy and set up the GravityZone virtual appliance.
3. Connect to Control Center and setup the first user account.
4. Configure Control Center settings.
3.1. Prepare for Installation
For installation, you need a GravityZone virtual appliance image. After you deploy and set
up the GravityZone appliance, you can remotely install the client or download the necessary
installation packages for all other security services components from the Control Center
web interface.
The GravityZone appliance image is available in several different formats, compatible with
the main virtualization platforms. You can obtain the download links by registering for a trial
on the Bitdefender Enterprise website product pages.
For installation and initial setup, you must have the following at hand:
вЂў DNS names or fixed IP addresses (either by static configuration or via a DHCP reservation)
for the GravityZone appliances
вЂў Username and password of a domain administrator
вЂў vCenter Server, vShield Manager, XenServer details (hostname or IP address,
communication port, administrator username and password)
вЂў License key for each GravityZone security service (check the trial registration or purchase
email)
вЂў Outgoing mail server settings
вЂў If needed, proxy server settings
вЂў Security certificates
Additional prerequisites must be met in order to install services.
3.2. Deploy and Set Up GravityZone Appliance
The GravityZone appliance can run one, several or all of the following roles:
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вЂў
вЂў
вЂў
BITDEFENDER GRAVITYZONE
Database Server
Update Server
Web Console
Communication Server
A GravityZone deployment requires running one instance of each role. Consequently,
depending on how you prefer to distribute the GravityZone roles, you will deploy one to four
GravityZone appliances. The Database Server role is the first to be installed. In a scenario
with multiple GravityZone appliances, you will install the Database Server role on the first
appliance and configure all other appliances to connect to the existing database instance.
To deploy and set up the GravityZone appliance:
1. Import the GravityZone virtual appliance image in your virtualized environment.
2. Power on the appliance.
3. From your virtualization management tool, access the console interface of the GravityZone
appliance.
4. Configure the password for the built-in bdadmin system administrator.
Appliance console interface: enter new password
5. Login with the password you have set.
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Appliance console interface: login
6. You will access the appliance configuration interface. Use the arrow keys and the Tab
key to navigate through menus and options. Press Enter to select a specific option.
Appliance console interface: main menu
7. Configure the network settings.
You can configure the appliance to automatically obtain network settings from the DHCP
server or you can manually configure network settings. If you choose to use DHCP, you
must configure the DHCP Server to reserve a specific IP address for the appliance.
a. From the main menu, select Configure Network Settings.
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Appliance console interface: network settings option
b. Select the network interface.
c. Select the configuration method:
вЂў
Configure network settings manually. You must specify the IP address, network
mask, gateway address and DNS server addresses.
вЂў
Obtain network settings automatically via DHCP. Use this option only if you
have configured the DHCP Server to reserve a specific IP address for the appliance.
Appliance console interface: network configuration
d. You can check current IP configuration details or link status by selecting the
corresponding options.
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8. Configure the hostname and domain settings.
Communication with the GravityZone roles is performed using the IP address or DNS
name of the appliance they are installed on. By default, the GravityZone components
communicate using IP addresses. If you want to enable communication via DNS names,
you must configure GravityZone appliances with a DNS name and make sure it correctly
resolves to the configured IP address of the appliance.
Prerequisites:
вЂў
Configure the DNS record in the DNS server.
вЂў
The DNS name must correctly resolve to the configured IP address of the appliance.
Therefore, you must make sure the appliance is configured with the correct IP address.
Besides configuring the hostname of the appliance, you might also need to join it to a
domain.
Important
The hostname setting is to be configured (if needed) only during initial setup. Changing
the hostname afterwards can cause communication errors with previously deployed
clients.
To configure the hostname and domain settings:
a. From the main menu, select Configure Hostname and Domain Settings.
Appliance console interface: hostname and domain configuration
b. Select Configure hostname.
c. Enter the hostname of the appliance and the domain name.
d. Select OK to save the changes.
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e. Select Configure domain.
f. Enter the username and password of a domain administrator.
g. Select OK to save the changes.
9. Configure Proxy Settings.
If the appliance connects to the Internet through a proxy server, you must configure the
proxy settings:
a. From the main menu, select Configure Proxy Settings.
b. Select Configure proxy settings.
Appliance console interface: configure proxy settings
c. Enter the proxy server address. Use the following syntax:
вЂў
If the proxy server does not require authentication:
http(s)://<IP/hostname>:<port>
вЂў
If the proxy server requires authentication:
http(s)://<username>:<password>@<IP/hostname>:<port>
d. Select OK to save the changes.
10. Install GravityZone roles:
a. From the main menu, select Install/Modify Roles.
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Appliance console interface: install roles
b. Select Add or remove roles.
c. Press Enter to continue.
d. Press the space bar and then Enter to install the Database Server role. You must
confirm your choice by pressing Enter again and then wait for the installation to
complete.
e. Install the other roles by choosing Add or remove roles from the Install/Modify
Roles menu and then the roles to install. Press the space bar to select a role and
Enter to proceed. You must confirm your choice by pressing Enter again and then
wait for the installation to complete.
Note
Each role is normally installed within a few minutes. During installation, required files are
downloaded from the Internet. Consequently, the installation takes more time if the
Internet connection is slow. If the installation hangs, redeploy the appliance.
After deploying and setting-up the GravityZone appliance, you can anytime edit the appliance
settings using the configuration interface. For more information regarding the GravityZone
appliance configuration, refer to вЂњUsing GravityZone Appliance ConsoleвЂќ (p. 34).
3.3. Control Center Initial Setup
After deploying and setting up the GravityZone appliance, you must access the Control
Center web interface and configure your company administrator account.
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1. In the address bar of your web browser, enter the IP address or the DNS hostname of
the Control Center appliance (using the https:// prefix). A configuration wizard will
appear.
2. You must first register your GravityZone deployment to a Bitdefender account. Provide
the username and password of your Bitdefender account. If you do not have a Bitdefender
account yet, click the corresponding link to create one.
If an internet connection is not available, select Use offline registration. In this case,
the Bitdefender account is not necessary.
Initial setup - Provide MyBitdefender account
Click Next to continue.
3. Provide the license keys required for validating the purchased GravityZone security
services. Check the trial registration or purchase email to find your license keys. Click
the
Add button at the right side of the table. Enter a license key in the License key
field. For offline registration, you are required to provide also the registration code. Wait
until the license key is validated. You can also view the security service and the expiry
date for each license key in the corresponding columns.
Initial setup - Provide license key
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Note
During the initial setup, at least one valid license key must be provided to start using
GravityZone. You can afterwards add more license keys or modify the existing ones. For
more information, refer to вЂњLicensing and RegistrationвЂќ (p. 49)
Click Next to continue.
4. Specify the required details for your company administrator account: username, email
address and a password. Password must contain at least one upper case character, at
least one lower case character and at least one digit or special character.
Initial setup - Provide license key
5. Click Create Account.
The company administrator account will be created and you will automatically log on with
the new account to Bitdefender Control Center.
3.4. Configure Control Center Settings
After the initial setup, you need to configure Control Center settings. As company
administrator, you can do the following:
вЂў Configure mail, proxy and other general settings.
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вЂў Run or schedule a Control Center database backup.
вЂў Set up integration with Active Directory and virtualization management tools (vCenter
Server, XenServer).
вЂў Install security certificates.
вЂў Manage and install available GravityZone updates.
вЂў View your GravityZone infrastructure.
вЂў Add and manage license keys for the GravityZone security services.
Mail Server settings
3.4.1. Mail Server
Control Center requires an external mail server to send email communications.
Note
It is recommended to create a dedicated mail account to be used by Control Center.
To enable Control Center to send emails:
1. Go to the Configuration page.
2. Select the Mail Server tab.
3. Select Mail Server Settings and configure the required settings:
вЂў
Mail server (SMTP). Enter the IP address or hostname of the mail server that is going
to send the emails.
вЂў
Port. Enter the port used to connect to the mail server.
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вЂў
Encryption type. If the mail server requires an encrypted connection, choose the
appropriate type from the menu (SSL, TLS or STARTTLS).
вЂў
From email. Enter the email address that you want to appear in the From field of the
email (sender's email address).
вЂў
Use authentication. Select this check box if the mail server requires authentication.
You must specify a valid username / email address and password.
4. Click Save.
Control Center automatically validates the mail settings when you save them. If the provided
settings cannot be validated, an error message informs you of the incorrect setting. Correct
the setting and try again.
3.4.2. Proxy
If your company connects to the Internet through a proxy server, you must configure the
proxy settings:
1. Go to the Configuration page.
2. Select the Proxy tab.
3. Select Use Proxy Settings and configure the required settings:
вЂў
Address - type in the IP address of the proxy server.
вЂў
Port - type in the port used to connect to the proxy server.
вЂў
Username - type in a user name recognized by the proxy.
вЂў
Password - type in the valid password of the previously specified user.
4. Click Save.
3.4.3. Miscellaneous
From the Configuration > Miscellaneous page you can configure the following general
preferences:
вЂў When an unavailable Security Server image is needed. The GravityZone appliance
does not include by default the Security Server virtual machine images. If an administrator
tries to download a Security Server image or to run a Security Server installation task,
the action is going to fail. You can configure an automated action for this situation by
choosing one of the following options:
вЂ“
Download the image automatically
вЂ“
Notify the administrator and do not download
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Note
To avoid interference with administrator's work, you can manually download the necessary
Security Server packages from the Update > Product Update page. For more information,
refer to вЂњUpdating GravityZone AppliancesвЂќ (p. 31).
вЂў Concurrent deployments. Administrators can remotely deploy security components
by running installation tasks. Use this option to specify the maximum number of
simultaneous deployments that can be performed at a time.
For example, if the maximum number of concurrent deployments is set to 10 and a
remote client installation task is assigned to 100 computers, Control Center will initially
send 10 installation packages through the network. In this case, the client installation is
performed simultaneously on a maximum number of 10 computers, all the other sub-tasks
being in pending state. As soon as a sub-task is done, another installation package is
sent, and so on.
вЂў NTP Server Settings. The NTP server is used to synchronize time between all GravityZone
appliances. A default NTP server address is provided, which you can change in the NTP
Server Address field.
Note
For the GravityZone appliances to communicate with the NTP Server, 123 (UDP) port
must be open.
вЂў Enable Syslog. By enabling this feature, you allow GravityZone to send notifications to
a logging server that uses the Syslog protocol. This way you have the possibility to better
monitor GravityZone events.
To view or configure the list of notifications sent to the Syslog server, refer to вЂњConfiguring
Notification SettingsвЂќ (p. 294).
To enable logging to a remote Syslog server:
1. Select the Enable Syslog checkbox
2. Enter the server name or IP, the preferred protocol and the port Syslog listens to
3. Click the
Add button from the Action column.
Click Save to apply the changes.
3.4.4. Backup
To make sure all your Control Center data are safe, you may want to backup the GravityZone
database. You can run as many database backups as you want, or you can schedule periodic
backups to run automatically at a specified time interval.
Each database backup command creates a tgz file (GZIP Compressed Tar Archive file) to
the location specified in the backup settings.
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When several administrators have manage privileges over the Control Center settings, you
can also configure the Notification Settings to alert you each time a database backup has
been completed. For more information, refer to вЂњConfiguring Notification SettingsвЂќ (p. 294).
To run a database backup:
1. Go to the Configuration > Backup page in Control Center.
2. Click the
Backup Now button at the right side of the table. A configuration window
will appear.
3. Select the type of location where the backup archive will be saved:
вЂў
Local, for saving the backup archive to the GravityZone appliance. In this case, you
have to specify the path to the specific directory from the GravityZone appliance
where the archive will be saved.
The GravityZone appliance has a Linux directory structure. For example, you can
choose to create the backup to the tmp directory. In this case, enter /tmp in the Path
field.
вЂў
FTP, for saving the backup archive to a FTP server. In this case, enter the FTP details
in the following fields.
вЂў
Network, for saving the backup archive to a network share. In this case, enter the
path to the network location that you want (for example, \\computer\folder), the
domain name and and the domain user credentials.
4. Click the Test Settings button. A text notification will inform you if the specified settings
are valid or invalid.
To create a backup, all the settings have to be valid.
5. Click Generate. The Backup page will be displayed. A new backup entry will be added
to the list. Check the Status of the new backup. When the backup is completed, you will
find the tgz archive at the specified location.
Note
The list available in the Backup page contains the logs of all created backups. These
logs do not provide access to the backup archives; they only display details of the created
backups.
To schedule a database backup:
1. Go to the Configuration > Backup page in Control Center.
2. Click the Backup Settings button at the right side of the table. A configuration window
will appear.
3. Select Scheduled Backup.
4. Configure the backup interval (daily, weekly or monthly) and the start time.
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For example, you can schedule backups to run weekly, every Friday, starting at 22:00.
5. Configure the scheduled backup location.
6. Select the type of location where the backup archive will be saved:
вЂў
Local, for saving the backup archive to the GravityZone appliance. In this case, you
have to specify the path to the specific directory from the GravityZone appliance
where the archive will be saved.
The GravityZone appliance has a Linux directory structure. For example, you can
choose to create the backup to the tmp directory. In this case, enter /tmp in the Path
field.
вЂў
FTP, for saving the backup archive to a FTP server. In this case, enter the FTP details
in the following fields.
вЂў
Network, for saving the backup archive to a network share. In this case, enter the
path to the network location that you want (for example, \\computer\folder), the
domain name and and the domain user credentials.
7. Click the Test Settings button. A text notification will inform you if the specified settings
are valid or invalid.
To create a backup, all the settings have to be valid.
8. Click Save to create the scheduled backup.
3.4.5. Active Directory
Through Active Directory integration, the existing Active Directory inventory is imported into
Control Center, simplifying security deployment, management, monitoring and reporting.
Additionally, Active Directory users can be assigned different user roles in Control Center.
To integrate and synchronize Control Center with an Active Directory domain:
1. Go to the Configuration > Active Directory page in Control Center.
2. Select Synchronize with Active Directory and configure the required settings:
вЂў Synchronization interval (in hours)
вЂў Active Directory domain name (including the domain extension)
вЂў Username and password of a domain administrator
3. Click Save.
Important
Whenever the user password changes, remember to also update it in Control Center.
3.4.6. Virtualization
Control Center can currently integrate with VMware vCenter Server and Citrix XenServer.
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вЂў вЂњIntegrating with vCenter ServerвЂќ (p. 26)
вЂў вЂњIntegrating with XenServerвЂќ (p. 26)
Important
Whenever you set up a new integration with another vCenter Server or XenServer system,
remember to also review and update access privileges for existing users.
Integrating with vCenter Server
You can integrate Control Center with one or multiple vCenter Server systems. vCenter
Server systems in Linked Mode must be added separately to Control Center.
To set up integration with a vCenter Server:
1. Go to the Configuration > Virtualization page in Control Center.
2. Click the
Add button at the right side of the table and choose vCenter Server from
the menu. A configuration window will appear.
3. Specify the vCenter Server details.
вЂў Name of the vCenter Server system in Control Center
вЂў Hostname or IP address of the vCenter Server system
вЂў vCenter Server port (default 443)
4. Specify the details of the vShield Manager system integrated with the vCenter Server (if
any).
вЂў Hostname or IP address of the vShield Manager system
вЂў vShield Manager port (default 443)
Note
If you do not use VMware vShield Endpoint in your environment, leave the corresponding
fields blank.
5. Specify the credentials to be used to authenticate with the vCenter Server. You can
choose to use the credentials provided for integration with Active Directory or a different
set of credentials. The user whose credentials you provide must have root level
administrator permission on the vCenter Server.
6. Click Save.
Integrating with XenServer
You can integrate Control Center with one or multiple XenServer systems.
To set up integration with a XenServer:
1. Go to the Configuration > Virtualization page in Control Center.
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2. Click the
Add button at the right side of the table and choose XenServer from the
menu. A configuration window will appear.
3. Specify the XenServer details.
вЂў Name of the XenServer system in Control Center
вЂў Hostname or IP address of the XenServer system
вЂў XenServer port (default 443)
4. Specify the credentials to be used to authenticate with the XenServer. You can choose
to use the credentials provided for integration with Active Directory or a different set of
credentials.
5. Click Save.
3.4.7. Certificates
For your GravityZone deployment to operate correctly, you must create and add a number
of security certificates in Control Center.
The Certificates page
Control Center supports the following certificate formats:
вЂў PEM (.pem, .crt, .cer, .key)
вЂў DER (.der, .cer)
вЂў PKCS#7 (.p7b, .p7c)
вЂў PKCS#12 (.p12, .pfx)
Note
Except for the Control Center security certificate, all other certificates are needed exclusively
for managing Apple iOS devices. If you do not plan to roll out iOS mobile device management,
you do not need to provide the corresponding certificates.
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Control Center Security Certificate
The Control Center Security certificate is needed to identify the Control Center web console
as a trusted website in the web browser. Control Center uses by default an SSL certificate
signed by Bitdefender. This built-in certificate is not recognized by web browsers and triggers
security warnings. To avoid browser security warnings, add an SSL certificate signed by
your company or by an external Certificate Authority (CA).
To add or replace the Control Center certificate:
1. Go to the Configuration > Certificates page.
2. Click the certificate name.
3. Choose the certificate type (with separate or embedded private key).
4. Click the Add button next to the Certificate field and upload the certificate.
5. For certificates with separate private key, click the Add button next to the Private key
field and upload the private key.
6. If the certificate is password protected, enter the password in the corresponding field.
7. Click Save.
Communication Server Certificate
The Communication Server certificate is used to secure communication between the
Communication Server and iOS mobile devices.
Requirements:
вЂў This SSL certificate can be signed either by your company or by an external Certificate
Authority.
вЂў The certificate common name must match exactly the domain name or IP address used
by mobile clients to connect to the Communication Server. This is configured as the
external MDM address in the configuration interface of the GravityZone appliance console.
вЂў Mobile clients must trust this certificate. For this, you must also add the iOS MDM Trust
Chain.
To add or replace the Communication Server certificate:
1. Go to the Configuration > Certificates page.
2. Click the certificate name.
3. Choose the certificate type (with separate or embedded private key).
4. Click the Add button next to the Certificate field and upload the certificate.
5. For certificates with separate private key, click the Add button next to the Private key
field and upload the private key.
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6. If the certificate is password protected, enter the password in the corresponding field.
7. Click Save.
Apple MDM Push Certificate
Apple requires an MDM Push certificate to ensure secure communication between the
Communication Server and the Apple Push Notifications service (APNs) when sending push
notifications. Push notifications are used to prompt devices to connect to the Communication
Server when new tasks or policy changes are available.
Apple issues this certificate directly to your company, but requires your Certificate Signing
Request (CSR) to be signed by Bitdefender. Control Center provides a wizard to help you
easily obtain your Apple MDM Push certificate.
Important
вЂў
You need an Apple ID to obtain and manage the certificate. If you do not have an Apple
ID, you can create one on My Apple ID webpage. Use a generic and not an employeeвЂ™s
email address to register for the Apple ID, as you will need it later to renew the certificate.
вЂў
Apple website does not work properly on Internet Explorer. We recommend using the
latest versions of Safari or Chrome.
вЂў
The Apple MDM Push certificate is valid for one year only. When the certificate is about
to expire, you must renew it and import the renewed certificate to Control Center. If you
allow the certificate to expire, you must create a new one and reactivate all your devices.
Adding an Apple MDM Push Certificate
To obtain the Apple MDM Push certificate and import it in Control Center:
1. Go to the Configuration > Certificates page.
2. Click the certificate name and follow the wizard as described below:
Step 1 - Obtain a Certificate Signing Request signed by Bitdefender
Select the appropriate option:
вЂў I need to generate a certificate signing request signed by Bitdefender
(Recommended)
a. Enter your company name, your full name and email address in the
corresponding fields.
b. Click Generate to download the CSR file signed by Bitdefender.
вЂў I already have a certificate signing request and I need to get it signed by
Bitdefender
a. Upload your CSR file and the associated private key by clicking the Add
button next to their fields.
The Communication Server needs the private key when authenticating with
the APNs servers.
b. Specify the password protecting the private key, if any.
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c. Click the Sign button to download the CSR file signed by Bitdefender.
Step 2 - Request a push certificate from Apple
a. Click the Apple Push Certificates Portal link and sign in using your Apple ID
and password.
b. Click the Create a Certificate button and accept the Terms of Use.
c. Click Choose file, select the CSR file and then click Upload.
Note
You may find the Choose file button with a different name such as Choose or
Browse, depending on the browser you use.
d. From the confirmation page, click the Download button to receive your MDM
Push certificate.
e. Go back to the wizard from Control Center.
Step 3 - Import the Apple push certificate
Click the Add Certificate button to upload the certificate file from your computer.
You may check the certificate details in the field below.
3. Click Save.
Renewing the Apple MDM Push Certificate
To renew the Apple MDM certificate and update it in Control Center:
1. Go to the Configuration > Certificates page.
2. Click the certificate name to open the import wizard.
3. Obtain a Certificate Signing Request signed by Bitdefender. The procedure is the same
as for obtaining a new certificate.
4. Click the Apple Push Certificates Portal link and sign in with the same Apple ID used
to create the certificate.
5. Locate the MDM Push certificate for Bitdefender and click the corresponding Renew
button.
6. Click Choose file, select the CSR file and then click Upload.
7. Click Download to save the certificate to your computer.
8. Go back to Control Center and import the new Apple push certificate.
9. Click Save.
iOS MDM Identity and Profile Signing Certificate
The iOS MDM Identity and Profile Signing certificate is used by the Communication Server
to sign identity certificates and configuration profiles sent to mobile devices.
Requirements:
вЂў It must be an Intermediate or End-Entity certificate, signed either by your company or
by an external Certificate Authority.
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вЂў Mobile clients must trust this certificate. For this, you must also add the iOS MDM Trust
Chain.
To add or replace the iOS MDM Identity and Profile Signing certificate:
1. Go to the Configuration > Certificates page.
2. Click the certificate name.
3. Choose the certificate type (with separate or embedded private key).
4. Click the Add button next to the Certificate field and upload the certificate.
5. For certificates with separate private key, click the Add button next to the Private key
field and upload the private key.
6. If the certificate is password protected, enter the password in the corresponding field.
7. Click Save.
iOS MDM Trust Chain Certificate
The iOS MDM Trust Chain certificates are required on mobile devices to ensure they trust
the Communication Server certificate and the iOS MDM Identity and Profile Signing certificate.
The Communication Server sends this certificate to mobile devices during activation.
The iOS MDM Trust Chain must include all intermediate certificates up to the root certificate
of your company or to the intermediate certificate issued by the external Certificate Authority.
To add or replace the iOS MDM Trust Chain certificates:
1. Go to the Configuration > Certificates page.
2. Click the certificate name.
3. Click the Add button next to the Certificate field and upload the certificate.
4. Click Save.
3.4.8. Managing GravityZone Updates
GravityZone includes an Update Server role, designed to serve as the centralized update
distribution point for your GravityZone deployment. Update Server checks for and downloads
all available GravityZone updates from the Bitdefender update servers on the Internet, making
them available in the local network. The GravityZone components can be configured to
automatically update from the local update server instead of the Internet.
Updating GravityZone Appliances
To update the GravityZone appliances installed in your environment and the installation
packages of the GravityZone components, login with a company administrator account and
go to the Update > Product Update page.
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GravityZone update page
Before any update, it is recommended that you check the Release Notes of the new version.
Release Notes are published on the Bitdefender Support Center and they contain useful
information, such as known issues or special instructions for performing the update.
You can view information about your GravityZone deployment version and available updates
under GravityZone Update. When an update is available, you can click Update Now to
upgrade the GravityZone appliances to the latest version. The upgrade might take a while.
After the upgrade, make sure to clear the browser cache.
You can view information about the existing GravityZone component packages under
Component Update. Available information includes current version, update version (if any)
and the status for update operations you initiate.
To update a GravityZone component:
1. Select the check box corresponding to the component you want to update.
2. Click the Update button at the right side of the table. The selected component will be
downloaded / updated. Refresh the table contents and check the corresponding status.
Important
The GravityZone appliance does not include the Security Server packages by default. You
must manually download the Security Server packages necessary for your environment.
Configuring Update Server
By default, the Update Server downloads updates from the Internet every hour. It is
recommended not to change the default Update Server settings.
To check and configure the Update Server settings:
1. Go to the Update > Update Server page in the Control Center.
2. Under Configuration, you can check and configure the main settings.
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вЂў
Address. Update Server is configured to check for and download updates from
upgrade.bitdefender.com:80. This is a generic address that is automatically
resolved to the closest server that stores Bitdefender updates in your region.
вЂў
Local directory. Updates are downloaded to the /opt/BitDefender/var/www
directory on the GravityZone appliance running the Update Server role.
вЂў
Port. The default port is 7074. When configuring the various GravityZone components
to update from Update Server, you must provide this port.
вЂў
Update period (hours). If you want to change the update period, type a new value
in this field.
3. Under Advanced Settings, you can configure the gateway roles. Update Server can act
as gateway for data sent by the Bitdefender client products installed in the network to
the Bitdefender servers. This data may include anonymous reports regarding virus activity,
product crash reports and data used for online registration. Enabling the gateway roles
is useful for traffic control and in networks with no Internet access.
Note
You can disable the product modules that send statistical or crash data to Bitdefender
Labs anytime you want. You can use policies to remotely control these options on the
computers and virtual machines managed by Control Center.
4. Click Save.
Infrastructure
A GravityZone deployment can consist of one or several GravityZone appliances, each
appliance running one or several GravityZone roles (Database Server, Communication Server,
Web Console, Update Server).
For a quick overview of the installed GravityZone appliances and the roles they are running,
go to the Infrastructure page.
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4. Using GravityZone Appliance
Console
The GravityZone appliance comes with a basic configuration interface, available from the
management tool used to manage the virtualized environment where you have deployed
the appliance.
The following options are available:
вЂў Configure Hostname and Domain Settings
вЂў Configure Network Settings
вЂў Configure Proxy Settings
вЂў Configure Language
вЂў Install/Modify Roles
вЂў Configure Role Balancers
вЂў Configure Communication Server
вЂў Configure Update Server
вЂў Configure Database Address
вЂў Enable Database Replica Set
Use the arrow keys and the Tab key to navigate through menus and options. Press Enter
to select a specific option.
4.1. Configure Hostname and Domain Settings
Communication with the GravityZone roles is performed using the IP address or DNS name
of the appliance they are installed on. By default, the GravityZone components communicate
using IP addresses. If you want to enable communication via DNS names, you must configure
GravityZone appliances with a DNS name and make sure it correctly resolves to the
configured IP address of the appliance.
Prerequisites:
вЂў Configure the DNS record in the DNS server.
вЂў The DNS name must correctly resolve to the configured IP address of the appliance.
Therefore, you must make sure the appliance is configured with the correct IP address.
Besides configuring the hostname of the appliance, you might also need to join it to a domain.
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Important
The hostname setting is to be configured (if needed) only during initial setup. Changing the
hostname afterwards can cause communication errors with previously deployed clients.
To configure the hostname and domain settings:
1. Access the appliance console from your virtualization management tool (for example,
vSphere Client).
2. From the main menu, select Configure Hostname and Domain Settings.
3. Select Configure hostname.
4. Enter the hostname of the appliance and the domain name.
5. Select OK to save the changes.
6. Select Configure domain.
7. Enter the username and password of a domain administrator.
8. Select OK to save the changes.
4.2. Configure Network Settings
You can configure the appliance to automatically obtain network settings from the DHCP
server or you can manually configure network settings. If you choose to use DHCP, you
must configure the DHCP Server to reserve a specific IP address for the appliance.
To configure the network settings:
1. Access the appliance console from your virtualization management tool (for example,
vSphere Client).
2. From the main menu, select Configure Network Settings.
3. Select the network interface (default eth0).
4. Select the configuration method:
вЂў
Configure network settings manually. You must specify the IP address, network
mask, gateway address and DNS server addresses.
вЂў
Obtain network settings automatically via DHCP. Use this option only if you have
configured the DHCP Server to reserve a specific IP address for the appliance.
5. You can check current IP configuration details or link status by selecting the corresponding
options.
4.3. Configure Proxy Settings
If the appliance connects to the Internet through a proxy server, you must configure the
proxy settings.
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Note
The proxy settings can also be configured from Control Center, Configuration > Proxy
page. Changing the proxy settings in one location automatically updates them in the other
location too.
To configure the proxy settings:
1. Access the appliance console from your virtualization management tool (for example,
vSphere Client).
2. From the main menu, select Configure Proxy Settings.
3. Select Configure proxy settings.
4. Enter the proxy server address. Use the following syntax:
вЂў
If the proxy server does not require authentication:
http(s)://<IP/hostname>:<port>
вЂў
If the proxy server requires authentication:
http(s)://<username>:<password>@<IP/hostname>:<port>
5. Select OK to save the changes.
4.4. Configure Language
To change the Command Line Interface language:
1. From the main menu, select Configure Language.
2. Select a language. A confirmation message will appear.
3. Select OK to save the changes.
4.5. Install/Modify Roles
The GravityZone appliance can run one, several or all of the following roles:
вЂў
вЂў
вЂў
вЂў
Database Server
Update Server
Web Console
Communication Server
A GravityZone deployment requires running one instance of each role. Consequently,
depending on how you prefer to distribute the GravityZone roles, you will deploy one to four
GravityZone appliances. The Database Server role is the first to be installed. In a scenario
with multiple GravityZone appliances, you will install the Database Server role on the first
appliance and configure all other appliances to connect to the existing database instance.
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Note
You can install additional instances of specific roles using role balancers. For more
information, refer to вЂњConfigure Role BalancersвЂќ (p. 37).
To install the GravityZone roles:
1. Access the appliance console from your virtualization management tool (for example,
vSphere Client).
2. From the main menu, select Install/Modify Roles.
3. Select Add or remove roles.
4. Press Enter to continue.
5. Proceed according to the current situation:
вЂў
If this is the initial GravityZone appliance deployment, press the space bar and then
Enter to install the Database Server role. You must confirm your choice by pressing
Enter again and then wait for the installation to complete.
вЂў
If you have already deployed another appliance with the Database Server role, choose
Cancel and return to the main menu. You must then choose Configure Database
Address and enter the address of the database server.
Use the following syntax: http://<IP/Hostname>:<Port>. The default database
port is 27017.
6. Install the other roles by choosing Add or remove roles from the Install/Modify Roles
menu and then the roles to install. Press the space bar to select a role and Enter to
proceed. You must confirm your choice by pressing Enter again and then wait for the
installation to complete.
Note
Each role is normally installed within a few minutes. During installation, required files are
downloaded from the Internet. Consequently, the installation takes more time if the Internet
connection is slow. If the installation hangs, redeploy the appliance.
4.6. Configure Role Balancers
To ensure reliability and scalability, you can install multiple instances of specific roles
(Communication Server, Web Console).
Each role instance is installed on a different appliance.
All instances of a specific role must be connected to the other roles via a role balancer.
The GravityZone appliance includes built-in balancers that you can install and use. If you
already have balancing software or hardware within your network, you can choose to use
them instead of the built-in balancers.
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Built-in role balancers cannot be installed together with roles on a GravityZone appliance.
1. Access the appliance console from your virtualization management tool (for example,
vSphere Client).
2. From the main menu, select Configure Role Balancers.
3. Select the desired option:
вЂў
Use external balancers. Select this option if your network infrastructure already
includes balancing software or hardware that you can use. You must enter the balancer
address for each role that you want to balance. Use the following syntax:
http(s)://<IP/Hostname>:<Port>.
вЂў
Use the built-in balancers. Select this option to install and use the built-in balancer
software.
4. Select OK to save the changes.
4.7. Configure Communication Server
Note
This configuration is only required for mobile device management and available only after
installing the Communication Server role.
In the default GravityZone setup, mobile devices can be managed only when they are directly
connected to the corporate network (via Wi-Fi or VPN). This happens because when enrolling
mobile devices they are configured to connect to the local address of the Communication
Server appliance.
To be able to manage mobile devices over the Internet, no matter where they are located,
you must configure the Communication Server with a publicly reachable address.
To be able to manage mobile devices when they are not connected to the company network,
the following options are available:
вЂў Configure port forwarding on the corporate gateway for the appliance running the
Communication Server role.
вЂў Add an additional network adapter to the appliance running the Communication Server
role and assign it a public IP address.
In both cases, you must configure the Communication Server with the external address to
be used for mobile device management:
1. Access the appliance console from your virtualization management tool (for example,
vSphere Client).
2. From the main menu, select Configure Communication Server.
3. Select Configure MDM Server external address.
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4. Enter the external address.
Use the following syntax: https://<IP/Domain>:<Port>.
вЂў
If you use port forwarding, you must enter the public IP address or domain name and
the port open on the gateway.
вЂў
If you use a public address for the Communication Server, you must enter the public
IP address or domain name and the Communication Server port. The default port is
8443.
5. Select OK to save the changes.
4.8. Configure Update Server
The GravityZone appliance is by default configured to update from the Internet. If you prefer,
you can set your installed appliances to update from the local Bitdefender update server
(the GravityZone appliance with the Update Server role installed).
To set the update server address:
1. Access the appliance console from your virtualization management tool (for example,
vSphere Client).
2. From the main menu, choose Configure Update Server.
3. Choose Configure update address.
4. Enter the IP address or hostname of the appliance running the Update Server role. The
default Update Server port is 7074.
4.9. Configure Database Address
In a scenario with multiple GravityZone appliances, you will install the Database Server role
on the first appliance and configure all other appliances to connect to the existing database
instance.
Note
If your setup consists of a single GravityZone appliance, you do not need to configure this
option.
To configure a GravityZone appliance to connect to an existing database:
1. Access the appliance console from your virtualization management tool (for example,
vSphere Client).
2. From the main menu, select Configure Database Address.
3. Select Configure Database Server address.
4. Enter the database address. Use the following syntax:
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<IP/Hostname>:<Port>
Specifying the port is optional. The default port is 27017.
5. Select OK to save the changes.
6. Select Show Database Server address to make sure the address has been correctly
configured.
4.10. Enable Database Replica Set
With this option you can enable the use of a database replica set instead of a single-server
database instance. This mechanism allows creating multiple database instances across a
distributed GravityZone environment, ensuring the database high-availability in the case of
a failure.
Important
Database replication is available only for fresh installations of GravityZone appliance starting
with the 5.1.17-441 version.
4.10.1. Configuring Replica Set
At first, you have to enable Replica Set on the first installed GravityZone appliance. Then,
you will be able to add replica set members by installing the database role to the other
GravityZone instances in the same environment.
Important
For the Replica Set mechanism to work, you need at least three GravityZone instances
installed in your network.
To enable Database Replica Set:
1. Install the database role on the first GravityZone appliance.
2. Configure the database address of the other appliances to connect to the first database
instance.
3. Go to the first appliance's CLI main menu and select Enable Database Replica Set (the
last menu option).
4. Install the database server role on each of the other GravityZone appliances as follows:
a. Choose from the CLI menu Install / Modify roles > Add or remove roles
b. Select the Database Server role.
c. Click OK to run the database role installation.
As soon as the above steps have been completed, all database instances will start working
as a replica set:
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вЂў A primary instance is elected, being the only one to accept write operations.
вЂў The primary instance writes all changes made to its data set to a log.
вЂў The secondary instances replicate this log and apply the same changes to their data
sets.
вЂў When the primary instance becomes unavailable, the replica set will elect one of the
secondary instances as primary.
вЂў When a primary instance does not communicate with the other members of the set for
more than 10 seconds, the replica set will attempt to select another member to become
the new primary.
Note
You can add up to seven database role instances as replica set members (MongoDB
limitation).
4.10.2. Removing Replica Set Members
To remove replica set members, just choose from their CLI menu Install / Modify Roles >
Add or Remove Roles and deselect Database Server.
Note
You can remove a replica set member only if at least four database instances have been
installed in the network.
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5. Getting Started
GravityZone solutions can be configured and managed via a centralized management platform
named Control Center. Control Center has a web-based interface, which you can access
by means of username and password.
5.1. Connecting to Control Center
Access to Control Center is done via user accounts. You will receive your login information
by email once your account has been created.
Prerequisites:
вЂў Internet Explorer 9+, Mozilla Firefox 14+, Google Chrome 15+, Safari 5+
вЂў Recommended screen resolution: 1024x768 or higher
вЂў The computer you connect from must have network connectivity to Control Center.
To connect to Control Center:
1. In the address bar of your web browser, enter the IP address or the DNS hostname of
the Control Center appliance (using the https:// prefix).
2. Enter your user name and password.
3. Click Login.
Note
If you have forgotten your password, use the password recovery link to receive a new
password. You must provide the email address of your account.
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5.2. Control Center at a Glance
Control Center is organized so as to allow easy access to all the features. Use the menu bar
in the upper area to navigate through the console. Available features depend on the type of
user accessing the console.
The Dashboard
5.2.1. Control Center Overview
Users with company administrator role have full privileges over the Control Center
configuration and network security settings, while users with administrator role have access
to network security features, including users management.
According to their role, GravityZone administrators can access the following sections from
the menu bar:
Dashboard
View easy-to-read charts providing key security information concerning your network.
Network
Install protection, apply policies to manage security settings, run tasks remotely and
create quick reports.
Policies
Create and manage security policies.
Reports
Get security reports concerning the managed clients.
Quarantine
Remotely manage quarantined files.
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Accounts
Manage the access to Control Center for other company employees.
Note
This menu is available only to users with Manage Users right.
Configuration
Configure Control Center settings, such as mail server, integration with Active Directory
or virtualization environments and security certificates.
Note
This menu is available only to users with Manage Solution right.
Additionally, in the upper-right corner of the console, the
Notifications icon provides
easy access to notification messages and also to the Notifications page.
By pointing to the username in the upper-right corner of the console, the following options
are available:
вЂў My Account. Click this option to manage your user account details and preferences.
вЂў Credentials Manager. Click this option to add and manage the authentication credentials
required for remote installation tasks.
вЂў Logout. Click this option to log out of your account.
On the lower-right corner of the console, the following links are available:
вЂў Help and Support. Click this button to find help and support information.
вЂў Help Mode. Click this button to enable a help feature providing expandable tooltips
boxes placed on Control Center items. You will easily find out useful information regarding
the Control Center features.
вЂў Feedback. Click this button to display a form allowing you to edit and send your feedback
messages regarding your experience with GravityZone.
5.2.2. Table Data
Tables are frequently used throughout the console to organize data into an easy-to-use
format.
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The Reports page - Reports Table
Navigating through Pages
Tables with more than 10 entries span on several pages. By default, only 10 entries are
displayed per page. To move through the pages, use the navigation buttons at the bottom
of the table. You can change the number of entries displayed on a page by selecting a
different option from the menu next to the navigation buttons.
Searching for Specific Entries
To easily find specific entries, use the search boxes available below the column headers.
Enter the search term in the corresponding field. Matching items are displayed in the table
as you type. To reset the table contents, clear the search fields.
Sorting Data
To sort data by a specific column, click the column header. Click the column header again
to revert the sorting order.
Refreshing Table Data
To make sure the console displays the latest information, click the
bottom-left corner of the table.
Refresh button in the
5.2.3. Action Toolbars
In Control Center, action toolbars allow you to perform specific operations pertaining to the
section you are in. Each toolbar consists of a set of icons that is usually placed to the right
side of the table. For example, the action toolbar in the Reports section allows you to perform
the following actions:
вЂў Create a new report.
вЂў Download reports generated by a scheduled report.
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вЂў Delete a scheduled report.
The Reports page - Action Toolbars
5.2.4. Contextual Menu
The action toolbar commands are also accessible from the contextual menu. Right-click the
Control Center section you are currently using and select the command that you need from
the available list.
The Reports page - Contextual menu
5.2.5. Service Selector
As administrator or reporter, you can manage the Control Center services one at a time.
Select the service you want to work with from the services menu in the upper-right corner
of the page.
Note
The services menu is available only in the pages where it makes sense to filter data by service
type.
The services menu contains the following options:
вЂў Computers (Security for Endpoints)
вЂў Virtual Machines (Security for Virtualized Environments)
вЂў Mobile Devices (Security for Mobile Devices)
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Note
You will see only the services you have permissions to view, permissions granted to you by
the administrator who added your user to Control Center.
5.3. Managing Your Account
To check or change your account details and settings:
1. Point to your username in the upper-right corner of the console and choose My Account.
The User Account menu
2. Under Account Details, correct or update your account details. If you use an Active
Directory user account, you cannot change account details.
вЂў Username. The username is the unique identifier of a user account and cannot be
changed.
вЂў Full name. Enter your full name.
вЂў Email. This is your login and contact email address. Reports and important security
notifications are sent to this address. Email notifications are sent automatically
whenever important risk conditions are detected in the network.
вЂў Password. A Change password link allows you to change your login password.
3. Under Settings, configure the account settings according to your preferences.
вЂў Timezone. Choose from the menu the timezone of the account. The console will
display time information according to the selected timezone.
вЂў Language. Choose from the menu the console display language.
вЂў Session Timeout. Select the inactivity time interval before your user session will
expire.
4. Click Save to apply the changes.
Note
You cannot delete your own account.
5.4. Changing Login Password
After your account has been created, you will receive an email with the login credentials.
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Unless you use Active Directory credentials to access Control Center, it is recommended
to do the following:
вЂў Change the default login password first time you visit Control Center.
вЂў Change your login password periodically.
To change the login password:
1.
2.
3.
4.
Point to your username in the upper-right corner of the console and choose My Account.
Under Account Details, click Change password.
Enter your current password and the new password in the corresponding fields.
Click Save to apply the changes.
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6. Licensing and Registration
The GravityZone security services are licensed and sold separately. Each GravityZone
security service requires a valid license key. At least one valid license key must be provided
for using GravityZone.
For offline registration, you will also need the offline registration code associated to the
license key.
You can choose to test GravityZone and decide if it is the right solution for your organization.
To activate your evaluation period, you must enter the evaluation license keys from the
registration email in Control Center.
Note
Control Center is provided for free with any GravityZone security service.
To continue using a security service after the trial period expires, you must purchase a license
key and use it to register the service.
To purchase a license, contact a Bitdefender reseller or contact us by email at
[email protected].
GravityZone license keys can be managed from the Configuration > License page in Control
Center. When your current license key is about to expire, a message will appear in the
console informing you that it needs to be renewed. To enter a new license key or view the
current license details, go to the Configuration > License page.
6.1. Licensing Options
Each security service is licensed per number of protected endpoints (computers, virtual
machines and mobile devices).
With Security for Virtualized Environments, you can opt for one of two licensing options: per
virtual machine (suitable for smaller environments) and per CPU (best suited for larger
datacenters). For reference, please consider the following scenarios:
вЂў In server virtualization, one physical CPU is expected to run about 4 virtual server systems.
The number of concurrent virtual machines depends on the resources they require.
вЂў In desktop virtualization, one physical CPU is expected to run about 32 virtual desktops.
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6.2. Finding a Reseller
Our resellers will assist you with all the information you need and help you choose the best
licensing option for you.
To find a Bitdefender reseller in your country:
1. Go to Partner Locator page on Bitdefender website.
2. Select the country you reside in to view contact information of available Bitdefender
partners.
3. If you do not find a Bitdefender reseller in your country, feel free to contact us by email
at [email protected].
6.3. Checking Current License Details
To view your license details:
1. Log in to Control Center using a company administrator account.
2. Go to the Configuration > License page.
The License page
3. In the table, you can view details about the existing license keys.
вЂў
License key
вЂў
Security service the license key applies to
вЂў
License key status
Note
Only one license key can be active at a time for a specific service.
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вЂў
Expiry date and remaining license period
вЂў
License usage count
BITDEFENDER GRAVITYZONE
6.4. Entering Your License Keys
GravityZone license registration can be done online or offline (when internet connection is
not available). In both cases, you need to provide a valid license key for each security service
you want to use.
You can enter several license keys for the same service, but only the last key that you enter
will be active.
For offline registration, you will also need the offline registration code associated to the
license key.
To license your GravityZone security services or to change an existing license key:
1. Log in to Control Center using a company administrator account.
2. Go to the Configuration > License page.
3. Click the
Add button at the right side of the page.
4. Select the registration type:
вЂў
Online. In this case, enter a valid license key for the appropriate security service in
the License key field. The license key will be checked and validated online.
вЂў
Offline, when an internet connection is not available. In this case, you need to provide
the license key and also its registration code.
If the license key is not valid, a validation error is displayed as tooltip over the License
key field.
5. Click Add. The license key will be added to the License page, where you can check its
details.
6.5. Deleting License Keys
You can choose to delete invalid or expired license keys from the License page.
Warning
Deleting a license key will remove the corresponding security service from Control Center.
To delete a license key:
1. Log in to Control Center using a company administrator account.
2. Go to the Configuration > License page.
3. Select the license key you want to remove and click the
Licensing and Registration
Delete button.
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7. Managing User Accounts
You can create the first GravityZone user account during the initial Control Center setup,
after deploying the GravityZone appliance. The initial Control Center user account has
company administrator role, with full rights over Control Center configuration and network
management. From this account you can create all the other user accounts required for the
management of your company's network.
This is what you need to know about GravityZone user accounts:
вЂў To allow other employees of the company to access Control Center, you can create
internal user accounts. You can assign user accounts with different roles, according to
their access level in the company.
вЂў For each user account, you can customize the access to GravityZone features or to
specific parts of the network it belongs to.
вЂў All accounts with the Manage Users right can create, edit and delete other user accounts.
вЂў You can only manage accounts with equal privileges as your account, or lesser.
вЂў You can create and manage user accounts in the Accounts page.
The Accounts page
Existing accounts are displayed in the table. For each user account, you can view:
вЂ“
The username of the account (used to log in to Control Center).
вЂ“
Email address of the account (used as a contact address). Reports and important
security notifications are sent to this address. Email notifications are sent automatically
whenever important risk conditions are detected in the network.
вЂ“
User role (partner / company administrator / network administrator / reporter / custom).
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GravityZone security services the user is allowed to manage (Computers, Virtual
Machines, Mobile Devices).
7.1. User Roles
A user role consists in a specific combination of user rights. When creating a user account,
you can choose one of the predefined roles or you can create a custom role, by selecting
certain user rights only.
Note
You can grant user accounts the same privileges as your account, or lesser.
The following user roles are available:
1. Company Administrator - Usually, a unique user account with Company Administrator
role is created for each company, with full access to all management features of the
GravityZone solutions. A company administrator configures the Control Center settings,
manages the security services license keys, manages user accounts while also having
administrative privileges over the company's network security settings. Company
administrators can share or delegate their operational responsibilities to subordinate
administrator and reporter user accounts.
2. Network Administrator - Several accounts with Network Administrator role can be
created for a company, with administrative privileges over the company's entire Security
for Endpoints deployment or over a specific group of computers, including user
management. Network Administrators are responsible for actively managing the network
security settings.
3. Reporter - Reporter accounts are internal read-only accounts. They only allow access
to reports and logs. Such accounts can be allocated to personnel with monitoring
responsibilities or to other employees who must be kept up-to-date with security status.
4. Custom - Predefined user roles include a certain combination of user rights. If a
predefined user role does not fit your needs, you can create a custom account by selecting
only the rights that you are interested in.
The following table summarizes the relationships between different account roles and their
rights. For detailed information, refer to вЂњUser RightsвЂќ (p. 54).
Account Role
Allowed Child Accounts
User Rights
Company Administrator
Company Administrators, Network Manage Solution
Administrators, Reporters
Manage Company
Manage Users
Manage Networks
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Allowed Child Accounts
User Rights
Manage Reports
Network Administrator
Network Administrators, Reporters Manage Users
Manage Networks
Manage Reports
Reporter
-
Manage Reports
7.2. User Rights
You can assign the following user rights to GravityZone user accounts:
вЂў Manage Solution. Allows to configure Control Center settings (mail server and proxy
settings, integration with Active Directory and virtualization platforms, security certificates
and GravityZone updates). This privilege is specific to company administrator accounts.
вЂў Manage Users. Create, edit or delete user accounts.
вЂў Manage Company. Users can manage their own GravityZone license key and edit their
company profile settings. This privilege is specific to company administrator accounts.
вЂў Manage Networks. Provides administrative privileges over the network security settings
(network inventory, policies, tasks, installation packages, quarantine). This privilege is
specific to network administrator accounts.
вЂў Manage Reports. Create, edit, delete reports and manage dashboard.
7.3. Creating User Accounts
Before creating a non-Active Directory user account, make sure you have the required email
address at hand. The user will receive the GravityZone login details at the supplied email
address.
To create a user account:
1. Go to the Accounts page.
2. Click the Add button at the right side of the table. A configuration window is displayed.
3. Under the Details section, fill in the account details.
вЂў
You can either add a user from Active Directory (provided Active Directory integration
is configured), or create a custom user.
вЂ“
To add a user from Active Directory, select Import from Active Directory option.
You can then specify the user account in the Username field.
When adding a user from Active Directory, user details are imported from Active
Directory. The user will log in to Control Center using the Active Directory user
password.
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Note
вЂ“
вЂў
By default, Control Center is automatically synchronized with Active Directory
by a specified interval. To make sure the latest Active Directory changes are
imported in Control Center, click the Synchronize button.
вЂў
Users with Manage Solution right can configure the Active Directory
synchronization interval. For more details, refer to вЂњActive DirectoryвЂќ (p. 25)
To create a custom user, disable the Import from Active Directory option and
fill in the user's username, email address, full name and password.
Note
вЂў
The password must contain at least one upper case character, at least one
lower case character and at least one digit or special character.
вЂў
The email address must be unique. You cannot create another user account
with the same email address.
4. Under the Settings and Privileges section, configure the following settings:
вЂў
Timezone. Choose from the menu the timezone of the account. The console will
display time information according to the selected timezone.
вЂў
Language. Choose from the menu the console display language.
вЂў
Role. Select the user's role. For details regarding the user roles, refer to вЂњUser RolesвЂќ
(p. 53).
вЂў
Rights. Each predefined user role has a certain configuration of rights. However, you
can select only the rights that you need. In this case, the user role changes to Custom.
For details regarding the user rights, refer to вЂњUser RightsвЂќ (p. 54).
вЂў
Select Targets. Scroll down the configuration window to display the targets section.
Select the network groups the user will have access to for each available security
service. You can restrict the user access to a certain GravityZone security service or
to specific areas of the network.
Note
The target selection options will not be displayed for users with Manage Solution
right, which, by default, have privileges over the entire network and security services.
Important
Whenever you make changes to your network structure, or when setting up a new
integration with another vCenter Server or XenServer system, remember to also
review and update access privileges for existing users.
5. Click Save to add the user. The new account will appear in the user accounts list.
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Control Center automatically sends the user an email with the login details, provided the
mail server settings have been properly configured.
7.4. Editing Accounts
Edit accounts to keep account details up to date or to change account settings.
To edit a user account:
1.
2.
3.
4.
5.
Log in to Control Center.
Go to the Accounts page.
Click the user's name.
Change account details and settings as needed.
Click Save to apply the changes.
Note
All accounts with the Manage Users right can create, edit and delete other user accounts.
You can only manage accounts with equal privileges as your own account, or lesser.
7.5. Deleting Accounts
Delete accounts when they are no longer needed. For example, if the account owner is no
longer with the company.
To delete an account:
1.
2.
3.
4.
Log in to Control Center.
Go to the Accounts page.
Select the account from the list.
Click the
Delete button at the right side of the table.
7.6. Resetting Login Passwords
Accounts owners who forget their password can reset it by using the password recovery
link on the login page. You can also reset a forgotten login password by editing the
corresponding account from the console.
To reset the login password for a user:
1.
2.
3.
4.
5.
Log in to Control Center.
Go to the Accounts page.
Click the user's name.
Type a new password in the corresponding fields (under Details).
Click Save to apply the changes. The account owner will receive an email with the new
password.
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8. Install Security Services
To protect your network with Bitdefender, you must install the GravityZone security services.
To install the GravityZone security services, you need a Control Center user with administrator
privileges over the services you need to install and over the network under your management.
You also need administrator access to the network objects (computers, virtual machines,
mobile devices).
The following table shows the type of network objects each service is designed to protect:
Service
Network Objects
Security for Endpoints
Computers (workstations, laptops and servers) running
on Microsoft Windows and Mac OS X
Security for Virtualized
Environments
Virtual machines running on Microsoft Windows or
Linux, under any virtualization platform
Security for Mobile Devices
iPhone, iPad and Android devices
8.1. Installing Security for Endpoints
Security for Endpoints is intended for computers and laptops running on Windows and Mac
OS X operating systems and Windows servers. To protect your physical computers with
Security for Endpoints, you must install Endpoint Security (the client software) on each of
them. Endpoint Security manages protection on the local computer. It also communicates
with Control Center to receive the administrator's commands and to send the results of its
actions.
You can install Endpoint Security with one of the following roles (available in the installation
wizard):
1. Endpoint, when the corresponding computer is a regular endpoint in the network.
2. Endpoint Security Relay, when the corresponding computer is used by other endpoints
in the network to communicate with Control Center. Endpoint Security Relay role installs
Endpoint Security together with an update server, which can be used to update all the
other clients in the network. Endpoints in the same network can be configured via policy
to communicate with Control Center through one or several computers with Endpoint
Security Relay role. Thus, when an Endpoint Security Relay is unavailable, the next one
is taken into account to assure the computer's communication with Control Center.
You can install Endpoint Security on computers by running installation packages locally or
by running installation tasks remotely from Control Center.
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It is very important to carefully read and follow the instructions to prepare for installation.
Endpoint Security has a minimal user interface. It only allows users to check protection
status and run basic security tasks (updates and scans), without providing access to settings.
By default, the display language of the user interface on protected computers is set at
installation time based on the language of your account.
To install the user interface in another language on certain computers, you can create an
installation package and set the preferred language in the package configuration options.
For more information on creating installation packages, refer to вЂњCreating Endpoint Security
Installation PackagesвЂќ (p. 59).
8.1.1. Preparing for Installation
Before installation, follow these preparatory steps to make sure it goes smoothly:
1. Make sure the computers meet the minimum system requirements. For some computers,
you may need to install the latest operating system service pack available or free up disk
space. Compile a list of computers that do not meet the necessary requirements so that
you can exclude them from management.
2. Uninstall (not just disable) any existing antimalware, firewall or Internet security software
from computers. Running Endpoint Security simultaneously with other security software
on a computer may affect their operation and cause major problems with the system.
Many of the security programs that are incompatible with Endpoint Security are
automatically detected and removed at installation time. To learn more and to check the
list of detected security software, refer to this KB article.
Important
No need to worry about Windows security features (Windows Defender, Windows Firewall),
as they will be turned off automatically before installation is initiated.
3. The installation requires administrative privileges and Internet access. Make sure you
have the necessary credentials at hand for all computers.
4. Computers must have network connectivity to the Control Center appliance.
8.1.2. Local Installation
One way to install Endpoint Security on a computer is to locally run an installation package.
You can create and manage installation packages according to your needs in the Network
> Packages page.
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The Network > Packages menu
Once the first client has been installed, it will be used to detect other computers in the same
network, based on the Network Discovery mechanism. For detailed information on network
discovery, refer to вЂњHow Network Discovery WorksвЂќ (p. 67).
To locally install Endpoint Security on a computer, follow the next steps:
1. Create an installation package according to your needs.
Note
This step is not mandatory if an installation package has already been created for the
network under your account.
2. Download the installation package on the computer.
3. Run the installation package on the computer.
Creating Endpoint Security Installation Packages
To create an Endpoint Security installation package:
1. Connect and log in to Control Center using your account.
2. Go to the Network > Packages page.
The Packages page
3. Click the Add button at the right side of the table and choose Endpoint Security from
the menu. A configuration window will appear.
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Create Endpoint Security Packages - Options
4. Enter a suggestive name and description for the installation package you want to create.
5. Select the target computer role:
вЂў
Endpoint. Select this option to create the package for a regular endpoint.
вЂў
Endpoint Security Relay. Select this option to create the package for an endpoint
with Endpoint Security Relay role. Endpoint Security Relay is a special role which
installs an update server on the target machine along with Endpoint Security, which
can be used to update all the other clients in the network, lowering the bandwidth
usage between the client machines and the GravityZone appliance.
6. Select the protection modules you want to install.
7. From the Language field, select the desired language for the client's interface.
8. Select Scan before installation if you want to make sure the computers are clean before
installing the Endpoint Security on them. An on-the cloud quick scan will be performed
on the corresponding computers before starting the installation.
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9. Endpoint Security is installed in the default installation directory on the selected
computers. Select Use custom installation path if you want to install the Endpoint
Security in a different location. In this case, enter the desired path in the corresponding
field. Use Windows conventions when entering the path (for example, D:\folder). If
the specified folder does not exist, it will be created during the installation.
10. If you want to, you can set a password to prevent users from removing protection. Select
Set uninstall password and enter the desired password in the corresponding fields.
11. Click Next.
12. Depending on the installation package role (Endpoint or Endpoint Security Relay), choose
the entity to which the target computers will periodically connect to update the client:
вЂў
GravityZone Appliance, available for both roles. You can also configure the
Communication Server and local update addresses in the following fields, if required.
To change the local update address, use one of these syntaxes:
Note
The update address configured here is used temporarily after installation. As soon
as a policy is applied to the client, the update location is changed according to policy
settings. To make sure the client continues to update from the same update address,
configure it accordingly in the policy settings.
вЂ“
вЂ“
вЂў
update_server_ip:port
update_server_name:port
Endpoint Security Relay, if you want to connect the endpoints to an Endpoint Security
Relay installed in your network. All computers with Endpoint Security Relay role
detected in your network will show-up in the table displayed below. Select the Endpoint
Security Relay that you want. Connected endpoints will communicate with Control
Center only via the specified Endpoint Security Relay.
Important
Port 7074 must be open for the deployment through Endpoint Security Relay to work.
13. Click Save.
You can find the new installation package in the list of packages.
Downloading Installation Packages
To download Endpoint Security installation packages:
1. Log in to Control Center from the computer on which you want to install protection.
2. Go to the Network > Packages page.
3. Select the Endpoint Security installation package you want to download.
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4. Click the Download button at the right side of the table and select the type of installer
you want to use. Two types of installation files are available:
вЂў
Downloader. The downloader first downloads the full installation kit from the Control
Center appliance and then starts the installation. It is small in size and it can be run
both on 32-bit and 64-bit systems (which makes it easy to distribute).
вЂў
Full Kit. The full installation kits are bigger in size and they have to be run on the
corresponding operating system type.
Note
Available full kit versions:
вЂ“
Windows OS: 32-bit and 64-bit systems
вЂ“ Mac OS X: only 64-bit systems
Make sure to use the correct version for the computer you install on.
5. Save the file to the computer.
Running Installation Packages
For installation to work, the installation package must be run using administrator privileges
or under an administrator account.
1. Connect and log in to Control Center.
2. Download or copy the installation file to the target computer or to a network share
accessible from that computer.
3. Run the installation package.
4. Follow the on-screen instructions.
Once Endpoint Security has been installed, the computer will show up as managed in Control
Center (Network page) within a few minutes.
8.1.3. Remote Installation
Control Center allows you to remotely install Endpoint Security on Active Directory computers
and on other computers detected in the network by using installation tasks.
Once Endpoint Security is installed on a computer, it may take a few minutes for the rest of
the network computers to become visible in Control Center.
Endpoint Security includes an automatic network discovery mechanism that allows detecting
computers that are not in Active Directory. Detected computers are displayed as unmanaged
computers in the Network page, Computers section, under Custom Groups. Control
Center automatically removes Active Directory computers from the detected computers list.
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To enable network discovery, you must have Endpoint Security already installed on at least
one computer in the network. This computer will be used to scan the network and install
Endpoint Security on unprotected computers.
For detailed information on network discovery, refer to вЂњHow Network Discovery WorksвЂќ (p.
67).
Remote Endpoint Security Installation Requirements
For remote installation to work:
вЂў Each target computer must have the admin$ administrative share enabled. Configure
each target workstation to use advanced file sharing.
вЂў Temporarily turn off User Account Control on all computers running Windows operating
systems that include this security feature (Windows Vista, Windows 7, Windows Server
2008 etc.). If the computers are in a domain, you can use a group policy to turn off User
Account Control remotely.
вЂў Disable or shutdown firewall protection on computers. If the computers are in a domain,
you can use a group policy to turn off Windows Firewall remotely.
Running Remote Endpoint Security Installation Tasks
To run a remote installation task:
1.
2.
3.
4.
Connect and log in to Control Center.
Go to the Network page.
Choose Computers from the service selector.
Select the desired network group from the left-side pane. The entities contained in the
selected group are displayed in the right-side pane table.
Note
Optionally, you can apply filters to display unmanaged computers only. Click the Filters
button and select the following options: Unmanaged from the Security category and
All items recursively from the Depth category.
5. Select the entities (computers or groups of computers) on which you want to install
protection.
6. Click the
Tasks button at the right-side of the table and choose Install client. The
Install Client wizard is displayed.
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Installing Endpoint Security from the Tasks menu
7. Configure the installation options:
вЂў
Schedule the installation time:
вЂ“
Now, to launch the deployment immediately.
вЂ“
Scheduled, to set up the deployment recurrence interval. In this case, select the
time interval that you want (hourly, daily or weekly) and configure it according to
your needs.
Note
For example, when certain operations are required on the target machine before
installing the client (such as uninstalling other software and restarting the OS),
you can schedule the deployment task to run every 2 hours. The task will start
on each target machine every 2 hours until the deployment is successful.
вЂў
Select the role you want the client to have:
вЂ“
Endpoint. Select this option if you want to install the client on a regular endpoint.
вЂ“
Endpoint Security Relay. Select this option to install the client with Endpoint
Security Relay role on the target computer. Endpoint Security Relay is a special
role which installs an update server on the target machine along with Endpoint
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Security, which can be used to update all the other clients in the network, lowering
the bandwidth usage between the client machines and the GravityZone appliance.
вЂў
Select the protection modules you want to install. Please note that only antimalware
protection is available for server operating systems.
вЂў
From the Language field, select the desired language for the client's interface.
вЂў
Select Scan before installation if you want to make sure the computers are clean
before installing the Endpoint Security on them. An on-the cloud quick scan will be
performed on the corresponding computers before starting the installation.
вЂў
Endpoint Security is installed in the default installation directory on the selected
computers. Select Use custom installation path if you want to install the Endpoint
Security in a different location. In this case, enter the desired path in the corresponding
field. Use Windows conventions when entering the path (for example, D:\folder).
If the specified folder does not exist, it will be created during the installation.
вЂў
During the silent installation, the computer is scanned for malware. Sometimes, a
system restart may be needed to complete malware removal.
Select Automatically reboot (if needed) to make sure detected malware is completely
removed before installation. Otherwise, installation may fail.
вЂў
If you want to, you can set a password to prevent users from removing protection.
Select Set uninstall password and enter the desired password in the corresponding
fields.
вЂў
Select Additional targets if you want to deploy the client to specific machines from
your network that are not shown in the network inventory. Enter the IP addresses or
the hostnames of those machines in the dedicated field, separated by a comma. You
can add as many IPs as you need.
вЂў
Click Next.
вЂў
In the Connection tab, choose the entity through which the clients will communicate:
вЂ“
GravityZone Appliance. You can also configure the Communication Server and
local update addresses in the following fields, if required.
To change the local update address, use one of these syntaxes:
Note
The update address configured here is used temporarily after installation. As
soon as a policy is applied to the client, the update location is changed according
to policy settings. To make sure the client continues to update from the same
update address, configure it accordingly in the policy settings.
вЂў
вЂў
update_server_ip:port
update_server_name:port
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Endpoint Security Relay, if you want to connect the endpoints to an Endpoint
Security Relay installed in your network. All computers with Endpoint Security
Relay role detected in your network will show-up in the table displayed below.
Select the Endpoint Security Relay that you want. Connected endpoints will
communicate with Control Center only via the specified Endpoint Security Relay.
Important
Port 7074 must be open for the deployment through Endpoint Security Relay to
work.
8. Click Next.
9. Under the Credentials Manager section, specify the administrative credentials required
for remote authentication on selected endpoints. You can add the required credentials
by entering the user and password of each target operating system.
Important
For Windows 8.1 stations, you need to provide the credentials of the built-in administrator
account or a domain administrator account. To learn more, refer to this KB article.
Note
A warning message is displayed as long as you have not selected any credentials. This
step is mandatory to remotely install the Endpoint Security on computers.
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To add the required OS credentials:
a. Enter the user name and password of an administrator account for each target
operating system in the corresponding fields. Optionally, you can add a description
that will help you identify each account more easily. If computers are in a domain, it
suffices to enter the credentials of the domain administrator.
Use Windows conventions when entering the name of a domain user account, for
example, [email protected] or domain\user. To make sure that entered credentials
will work, add them in both forms ([email protected] and domain\user).
Note
Specified credentials are automatically saved to your Credentials Manager so that
you do not have to enter them the next time.
b. Click the
Add button. The account is added to the list of credentials.
c. Select the check box corresponding to the account you want to use.
10. Click Save. A confirmation message will appear.
You can view and manage the task in the Network > Tasks page.
8.1.4. How Network Discovery Works
Besides integration with Active Directory, Security for Endpoints also includes an automatic
network discovery mechanism intended to detect workgroup computers.
Security for Endpoints relies on the Microsoft Computer Browser service to perform
network discovery. The Computer Browser service is a networking technology used by
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Windows-based computers to maintain updated lists of domains, workgroups, and the
computers within them and to supply these lists to client computers upon request. Computers
detected in the network by the Computer Browser service can be viewed by running the net
view command in a command prompt window.
The Net view command
To enable network discovery, you must have Endpoint Security already installed on at least
one computer in the network. This computer will be used to scan the network.
Important
Control Center does not use network information from Active Directory or from the network
map feature available in Windows Vista and later. Network map relies on a different network
discovery technology: the Link Layer Topology Discovery (LLTD) protocol.
Control Center is not actively involved in the Computer Browser service operation. Endpoint
Security only queries the Computer Browser service for the list of workstations and servers
currently visible in the network (known as the browse list) and then sends it to Control Center.
Control Center processes the browse list, appending newly detected computers to its
Unmanaged Computers list. Previously detected computers are not deleted after a new
network discovery query, so you must manually exclude & delete computers that are no
longer on the network.
The initial query for the browse list is carried out by the first Endpoint Security installed in
the network.
вЂў If Endpoint Security is installed on a workgroup computer, only computers from that
workgroup will be visible in Control Center.
вЂў If Endpoint Security is installed on a domain computer, only computers from that domain
will be visible in Control Center. Computers from other domains can be detected if there
is a trust relationship with the domain where Endpoint Security is installed.
Subsequent network discovery queries are performed regularly every hour. For each new
query, Control Center divides the managed computers space into visibility areas and then
designates one Endpoint Security in each area to perform the task. A visibility area is a group
of computers that detect each other. Usually, a visibility area is defined by a workgroup or
domain, but this depends on the network topology and configuration. In some cases, a
visibility area might consist of multiple domains and workgroups.
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If a selected Endpoint Security fails to perform the query, Control Center waits for the next
scheduled query, without choosing another Endpoint Security to try again.
For full network visibility, Endpoint Security must be installed on at least one computer in
each workgroup or domain in your network. Ideally, Endpoint Security should be installed
on at least one computer in each subnetwork.
More about the Microsoft Computer Browser Service
Quick facts about the Computer Browser service:
вЂў Works independent of Active Directory.
вЂў Runs exclusively over IPv4 networks and operates independently within the boundaries
of a LAN group (workgroup or domain). A browse list is compiled and maintained for
each LAN group.
вЂў Typically uses connectionless server broadcasts to communicate between nodes.
вЂў Uses NetBIOS over TCP/IP (NetBT).
вЂў Requires NetBIOS name resolution. It is recommended to have a Windows Internet Name
Service (WINS) infrastructure up and running in the network.
вЂў Is not enabled by default in Windows Server 2008 and 2008 R2.
For detailed information on the Computer Browser service, check the Computer Browser
Service Technical Reference on Microsoft Technet.
Network Discovery Requirements
In order to successfully discover all the computers (servers and workstations) that will be
managed from Control Center, the following are required:
вЂў Computers must be joined in a workgroup or domain and connected via an IPv4 local
network. Computer Browser service does not work over IPv6 networks.
вЂў Several computers in each LAN group (workgroup or domain) must be running the
Computer Browser service. Primary Domain Controllers must also run the service.
вЂў NetBIOS over TCP/IP (NetBT) must be enabled on computers. Local firewall must allow
NetBT traffic.
вЂў File sharing must be enabled on computers. Local firewall must allow file sharing.
вЂў A Windows Internet Name Service (WINS) infrastructure must be set up and working
properly.
вЂў For Windows Vista and later, network discovery must be turned on (Control Panel >
Network and Sharing Center > Change Advanced Sharing Settings).
To be able to turn on this feature, the following services must first be started:
вЂ“ DNS Client
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вЂ“
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Function Discovery Resource Publication
SSDP Discovery
UPnP Device Host
вЂў In environments with multiple domains, it is recommended to set up trust relationships
between domains so that computers can access browse lists from other domains.
Computers from which Endpoint Security queries the Computer Browser service must be
able to resolve NetBIOS names.
Note
The network discovery mechanism works for all supported operating systems, including
Windows Embedded versions, provided the requirements are met.
8.2. Installing Security for Virtualized Environments
Security for Virtualized Environments helps you protect Windows and Linux virtual machines,
running under any virtualization platform, using technologies designed specifically for
virtualized environments. For comprehensive information on supported infrastructures and
requirements, refer to вЂњSecurity for Virtualized Environments RequirementsвЂќ (p. 6).
Before you start, you must provide the credentials to connect to the existing vCenter Server
infrastructure.
To install Security for Virtualized Environments:
1. Install Security Server on hosts.
2. Install Bitdefender Tools on virtual machines.
8.2.1. Connect to vCenter Server
In order to have access to the virtualized infrastructure integrated with Control Center, you
must provide your user credentials for each vCenter Server system available. Control Center
uses your credentials to connect to the virtualized infrastructure, displaying only resources
you have access to (as defined in vCenter Server).
To specify the credentials to connect to the vCenter Server systems:
1. Point to your username in the upper-right corner of the page and choose Credentials
Manager.
The Network > Packages menu
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2. Go to the Virtual Environment tab.
3. Specify the necessary authentication credentials.
a. Select a server from the corresponding menu.
Note
If the menu is unavailable, either no integration has been configured yet or all
necessary credentials have already been configured.
b. Enter your username and password and a suggestive description.
c. Click the
Add button. The new set of credentials is displayed in the table.
Note
If you have not specified your authentication credentials, you will be required to enter them
when you try to browse the inventory of any vCenter Server system. Once you enter your
credentials, they are saved to your Credentials Manager so that you do not need to enter
them the next time.
8.2.2. Install Security Server on Hosts
Security Server is a dedicated virtual machine that deduplicates and centralizes most of the
antimalware functionality of antimalware clients, acting as a scan server.
You must install Security Server on hosts as follows:
вЂў In VMware environments with vShield Endpoint, you must install the purpose-built
appliance on each host to be protected. All virtual machines on a host are automatically
connected via vShield Endpoint to the Security Server instance installed on that host.
вЂў In all other environments, you must install Security Server on one or more hosts so as
to accommodate the number of virtual machines to be protected. You must consider
the number of protected virtual machines, resources available for Security Server on
hosts, as well as network connectivity between Security Server and protected virtual
machines. The Bitdefender Tools installed on virtual machines connects to Security
Server over TCP/IP, using details configured at installation or via a policy.
If Control Center is integrated with vCenter Server and XenServer, you can automatically
deploy Security Server on hosts from Control Center. You can also download Security Server
packages for standalone installation from Control Center.
Note
For VMware environments with vShield Endpoint, you can deploy Security Server on hosts
exclusively via installation tasks.
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Using Remote Installation Tasks
Control Center allows you to remotely install Security Server on visible hosts by using
installation tasks.
To install Security Server remotely on one or several hosts:
1. Go to the Network page.
2. From the menu in the upper-right corner of the page, select Virtual Machines.
3. Browse the VMware or Citrix inventory and select the check boxes corresponding to the
desired hosts or containers (vCenter Server, XenServer or datacenter). For a fast selection,
you can directly select the root container (VMware Inventory or Citrix Inventory). You will
be able to select hosts individually from the installation wizard.
Note
You cannot select hosts from different folders.
4. Click the Tasks button at the right side of the table and choose Install Security Server
from the menu. The Security Server Installation window is displayed.
Installing Security Server the from Tasks menu
5. Select the hosts on which you want to install the Security Server instances.
6. Choose the configuration settings you want to use.
Important
Using common settings while deploying multiple Security Server instances simultaneously
requires the hosts to share the same storage, have their IP addresses assigned by a
DHCP server and be part of the same network.
7. Click Next.
8. Enter a suggestive name for the Security Server.
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9. Select the container in which you want to include the Security Server from the Deploy
Container menu.
10. Select the destination storage.
11. Choose the disk provisioning type. It is recommended to deploy the appliance using
thick disk provisioning.
Important
If you use thin disk provisioning and the disk space in the datastore runs out, the Security
Server will freeze and, consequently, the host will remain unprotected.
12. Configure the memory and CPU resource allocation based on the VM consolidation ratio
on the host. Choose Low, Medium or High to load the recommended resource allocation
settings or Manual to configure resource allocation manually.
13. Optionally, you can choose to set an administrative password for the Security Server
console. Setting an administrative password overrides the default root password ("sve").
14. Set the timezone of the appliance.
15. Select the network configuration type for the Bitdefender network. The IP address of the
Security Server must not change in time, as it is used by Linux agents for communication.
If you choose DHCP, make sure to configure the DHCP server to reserve an IP address
for the appliance.
If you choose static, you must enter the IP address, subnet mask, gateway and DNS
information.
16. Select the vShield network and enter the vShield credentials. Default label for the vShield
network is vmservice-vshield-pg.
17. Click Save.
You can view and manage the task in the Network > Tasks page.
Using Installation Packages
In all virtualized environments that are not integrated with Control Center, you must install
Security Server on hosts manually, using an installation package. The Security Server package
is available for download from Control Center in several different formats, compatible with
the main virtualization platforms.
Downloading Installation Packages
To download Security Server installation packages:
1. Go to the Network > Packages page.
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The Packages page
2. Select the Security Server package.
3. Click the Download button at the right side of the table and choose the package type
from the menu.
4. Save the selected package to the desired location.
Deploying Installation Packages
Once you have the installation package, deploy it to the host using your preferred virtual
machine deployment tool.
After deployment, set up the Security Server as follows:
1. Access the appliance console from your virtualization management tool (for example,
vSphere Client). Alternatively, you can connect to the appliance via SSH.
2. Log in using the default credentials.
вЂў User name: root
вЂў Password: sve
3. Run the sva-setup command.
4. Configure the appliance with DHCP/static network settings.
If you have created an IP reservation for the appliance on the DHCP server, skip this
configuration by pressing Enter. If you configure with static network settings follow these
steps:
a. Type Y and press Enter to continue.
b. Enter the network settings: IP address, network mask, gateway, DNS servers.
c. Type Y and press Enter to save the changes.
5. Configure the Security Console IP: enter the Control Center IP address.
6. Configure the Communication Server IP address. Since the communication server role
runs on Control Center virtual machine, you must enter the following:
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вЂў
The IP address or hostname Control Center virtual machine.
вЂў
Port number 8443, using the following format: https://GravityZone-IP:8443.
7. Configure Update Server address. Since the local update server runs on the Control
Center machine, you must enter the IP address or hostname of that machine.
8. Configure the Update Server port: 7074.
Note
If you are connected to the appliance via a SSH client, changing the network settings will
immediately terminate your session.
8.2.3. Install Bitdefender Tools on Virtual Machines
Bitdefender Tools is the component to be installed on the virtual machines you want to
protect.
In VMware vSphere environments, Security for Virtualized Environments can integrate with
VMware vShield Endpoint to provide agentless protection for Windows virtual machines. All
virtual machines on a host are automatically connected via vShield Endpoint to the Security
Server instance installed on that host. Optionally, you can deploy the Bitdefender Tools on
Windows virtual machines to take advantage of the additional functionality it provides.
вЂў Allows you to run Memory and Process Scan tasks on the machine.
вЂў Informs the user about the detected infections and actions taken on them.
Remote Installation
In environments integrated with Control Center, you can remotely install Bitdefender Tools
on virtual machines by using installation tasks. Remote installation relies on VMware Tools
in VMware environments and, respectively, on Windows administrative shares and SSH in
Citrix XenServer environments.
Remote Bitdefender Tools Installation Requirements
For remote installation to work:
1. Make sure the virtual machines run a supported guest operating system. For some virtual
machines, you may need to install the latest operating system service pack available.
2. Uninstall (not just disable) any existing antimalware software from the virtual machines.
Running other security software simultaneously with Security for Virtualized Environments
may affect their operation and cause major problems with the system.
3. The installation requires administrative privileges. Make sure you have the necessary
credentials at hand for all virtual machines.
4. Virtual machines must have network connectivity to the Control Center appliance.
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Running Remote Bitdefender Tools Installation
To run a remote installation task:
1. Go to the Network page.
2. Choose Virtual Machines from the service selector.
3. Select the desired group from the left-side pane. All virtual machines contained in the
selected group are displayed in the right-side pane table.
Note
Optionally, you can apply filters to display unmanaged virtual machines only. Click the
Filters button and select the following options: Unmanaged from the Security category
and All items recursively from the Depth category.
4. Select the virtual machines on which you want to install protection.
5. Click the
Tasks button at the right-side of the table and choose Install client. The
Bitdefender Tools Installation wizard is displayed.
Installing Bitdefender Tools from Tasks menu
6. Schedule the installation time:
вЂў
Now, to launch the deployment immediately.
вЂў
Scheduled, to set up the deployment recurrence interval. In this case, select the time
interval that you want (hourly, daily or weekly) and configure it according to your
needs.
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Note
For example, when certain operations are required on the target machine before
installing the client (such as uninstalling other software and restarting the OS), you
can schedule the deployment task to run every 2 hours. The task will start on each
target machine every 2 hours until the deployment is successful.
7. Configure the appropriate settings for your environment.
8. Under Security Server Assignation, select the Security Server that will manage the
selected virtual machines. Choose the Security Server from the Security Server list, then
click the
Add button at the right side of the table.
When several Security Server machines are available, you can set their priority using the
arrow buttons available at the right side of the table.
9. Click Next.
10. Under the Credentials Manager section, specify the administrative credentials required
for remote authentication on selected virtual machines.
Important
For Windows 8.1 stations, you need to provide the credentials of the built-in administrator
account or a domain administrator account. To learn more, refer to this KB article.
Note
A warning message is displayed as long as you have not selected an administrator
account yet. This step is mandatory to remotely install the Bitdefender Tools on virtual
machines.
If you have not already defined the credentials in the Credentials manager, add the
required administrator accounts as follows:
a. Enter the user name and password of an administrator account for each of the selected
virtual machines in the corresponding fields. Optionally, you can add a description
that will help you identify each account more easily.
вЂў
If virtual machines are in a domain, it suffices to enter the credentials of the domain
administrator.
Use Windows conventions when entering the name of a domain user account, for
example, [email protected] or domain\user. To make sure that entered
credentials will work, add them in both forms ([email protected] and
domain\user).
вЂў
For Linux virtual machines, you must provide the credentials of either the root
account or another user with administrative access. For more information, refer
to this KB article.
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Note
Specified credentials are automatically saved to your Credentials Manager so that
you do not have to enter them the next time.
b. Click the
Add button. The new account credentials are added.
c. Select the check box corresponding to the accounts you want to use.
11. Click Save. A confirmation message will appear.
You can view and manage the task in the Network > Tasks page.
Local Installation
In all virtualized environments that are not integrated with Control Center, you must install
Bitdefender Tools on virtual machines manually, using an installation package.
You can create and manage installation packages according to your needs in the Network
> Packages page.
The Network > Packages menu
To locally install Bitdefender Tools on a virtual machine, follow the next steps:
1. Create an installation package according to your needs.
Note
This step is not mandatory if an installation package has already been created for the
network under your account.
2. Download the installation package on the machine.
3. Run the installation package on the machine.
Creating Bitdefender Tools Installation Packages
To create a Bitdefender Tools installation package:
1. Connect and log in to Control Center using your administrator account.
2. Go to the Network > Packages page.
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The Packages page
3. Click the Add button at the right side of the table and choose Bitdefender Tools from
the menu. A configuration window will appear.
Create Bitdefender Tools Packages
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4. Enter a suggestive name and description for the installation package you want to create.
5. Configure settings as needed.
6. Select the Security Server that will be used for scanning the virtual machines:
a. Click the Security Server field. The list of detected Security Servers is displayed.
b. Select an entity.
c. Click the
Add button at the right side of the table.
The Security Server is added to the list. All target virtual machines will be scanned
by the specified Security Server.
d. Follow the same steps to add several Security Servers, if available. In this case, you
can configure their priority using the up and down arrows available at the right side
of each entity.
e. To delete one entity from the list, click the corresponding
side of the table.
Delete button at the right
7. Click Save.
You can find the new custom installation package in the list of packages.
Downloading Installation Packages
You can connect to Control Center to download installation packages to the virtual machine
on which you want to install protection. Alternately, you can download the installation
packages to a network share available to all virtual machines on which you want to install
protection.
To download Bitdefender Tools installation packages:
1. Connect and log in to Control Center.
2. Go to the Network > Packages page.
3. Select the Bitdefender Tools installation package you want to download.
4. Click the
Download button at the right side of the table and select the appropriate
virtualization platform.
5. Save the file locally or to a network share available to all virtual machines on which you
want to install protection.
Running Installation Packages
For installation to work, the installation package must be run using administrator privileges
or under an administrator account.
вЂў To manually install Bitdefender Tools on a Windows virtual machine:
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1. Download or copy the installation file to the target virtual machine or to a network
share accessible from that machine.
2. Run the installation package.
3. Follow the on-screen instructions.
вЂў To manually install Bitdefender Tools on a Linux virtual machine:
1. Download or copy the installation file to the target virtual machine or to a network
share accessible from that machine. The downloaded file is named installer.
2. Grant execute permission to current user on the installer file.
$ chmod u+x installer
3. Run installer as root. The script downloads the full installation package from the
Control Center appliance and then starts the installation.
$ sudo ./installer
Installation will normally complete in less than a minute. Once Bitdefender Tools has been
installed, the virtual machine will show up as managed in Control Center (Network page)
within a few minutes.
Support for On-access Scanning on Linux Virtual Machines
The Linux version of Bitdefender Tools includes on-access scanning module that works with
specific Linux distributions and kernel versions. Please check the system requirements to
verify how on-access scanning will function on your Linux machine(s). Next you will learn
how to manually compile the DazukoFS module.
Manually compile the DazukoFS module
Follow the steps below to compile DazukoFS for the system's kernel version and then load
the module:
1. Download the proper kernel headers.
вЂў
On Ubuntu systems, run this command:
# sudo apt-get install linux-headers-'uname -r'
вЂў
On RHEL/CentOS systems, run this command:
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# sudo yum install kernel-devel kernel-headers
2. On Ubuntu systems, you need build-essential:
# sudo apt-get install build-essential
3. Copy and extract the DazukoFS source code in a preferred directory:
#
#
#
#
#
mkdir temp
cd temp
cp /opt/BitDefender/share/src/dazukofs-source.tar.gz
tar -xzvf dazukofs-source.tar.gz
cd dazukofs-3.1.4
4. Compile the module:
# make
5. Install and load the module:
# make dazukofs_install
Limitations
For DazukoFS and on-access scanning to work together, a series of conditions must be
met. Please check if any of the statements below apply to your Linux system and follow the
guidelines to avoid issues.
вЂў The SELinux policy must be either disabled or set to permissive. To check and adjust
the SELinux policy setting, edit the /etc/selinux/config file.
вЂў Bitdefender Tools is exclusively compatible with the DazukoFS version included in the
installation package. If DazukoFS is already installed on the system, remove it prior to
installing Bitdefender Tools.
вЂў DazukoFS supports certain kernel versions. If the DazukoFS package shipped with
Bitdefender Tools is not compatible with the system's kernel version, the module will fail
to load. In such case, you can either update the kernel to the supported version or
recompile the DazukoFS module for your kernel version. You can find the DazukoFS
package in the Bitdefender Tools installation directory:
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/opt/BitDefender/share/modules/dazukofs/dazukofs-modules.tar.gz
вЂў When sharing files using dedicated servers such as NFS, UNFSv3 or Samba, you have
to start the services in the following order:
1. Enable on-access scanning from Control Center.
For more information, refer to On-Access policy settings.
2. Start the network sharing service.
For NFS:
# service nfs start
For UNFSv3:
# service unfs3 start
For Samba:
# service smbd start
Important
For the NFS service, DazukoFS is compatible only with NFS User Server.
8.3. Installing Security for Mobile Devices
Security for Mobile Devices is a mobile device management solution designed for iPhone,
iPad and Android devices. For a complete list of supported operating system versions, check
the system requirements.
To manage Security for Mobile Devices from Control Center, you have to add mobile devices
to Active Directory or custom users, then install the GravityZone Mobile Client application
on devices. After setting up the service, you can run administrative tasks on mobile devices.
Before you start, make sure to configure a public (external) address for the Communication
Server.
To install Security for Mobile Devices:
1. If you do not have integration with Active Directory, you must create users for mobile
device owners.
2. Add devices to users.
3. Install GravityZone Mobile Client on devices and activate it.
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8.3.1. Configure External Address for Communication Server
In the default GravityZone setup, mobile devices can be managed only when they are directly
connected to the corporate network (via Wi-Fi or VPN). This happens because when enrolling
mobile devices they are configured to connect to the local address of the Communication
Server appliance.
To be able to manage mobile devices over the Internet, no matter where they are located,
you must configure the Communication Server with a publicly reachable address.
To be able to manage mobile devices when they are not connected to the company network,
the following options are available:
вЂў Configure port forwarding on the corporate gateway for the appliance running the
Communication Server role.
вЂў Add an additional network adapter to the appliance running the Communication Server
role and assign it a public IP address.
In both cases, you must configure the Communication Server with the external address to
be used for mobile device management:
1. Access the appliance console from your virtualization management tool (for example,
vSphere Client).
2. From the main menu, select Configure Communication Server.
Application Options window
3. Select Configure MDM Server external address.
Configure Communication Server window
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4. Enter the external address.
Use the following syntax: https://<IP/Domain>:<Port>.
MDM Server external address input window
вЂў
If you use port forwarding, you must enter the public IP address or domain name and
the port open on the gateway.
вЂў
If you use a public address for the Communication Server, you must enter the public
IP address or domain name and the Communication Server port. The default port is
8443.
5. Select OK to save the changes.
8.3.2. Create and Organize Custom Users
In non-Active Directory situations, you must first create custom users in order to have a
mean to identify the owners of mobile devices. Specified mobile device users are not linked
in any way with Active Directory or with other users defined in Control Center.
Creating Custom Users
To create a custom user:
1. Go to the Network page.
2. From the menu in the upper-right corner of the page, choose Mobile Devices.
3. In the left-side pane, select Custom Groups.
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Network - Mobile devices page - Users view
4. Click the
Add User icon on the action toolbar. A configuration window will appear.
5. Specify the required user details:
вЂў A suggestive username (for example, the user's full name)
вЂў User's email address
Important
вЂў
Make sure to provide a valid email address. The user will be sent the installation
instructions by email when you add a device.
вЂў
Each email address can only be associated with one user.
6. Click OK.
Organizing Custom Users
To organize custom users:
1. Create custom groups.
a. Select Custom Groups in the left-side pane and click the Add Group icon on the
action toolbar (above the pane).
b. Enter a suggestive name for the group and click OK. The new group is displayed
under Custom Groups.
2. Move custom users into appropriate custom groups.
a. Select users in the right-side pane.
b. Drag and drop the selection over the desired group in the left-side pane.
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8.3.3. Add Devices to Users
To add a device to a user:
1. Go to the Network page.
2. From the menu in the upper-right corner of the page, choose Mobile Devices.
3. Search the user in the Active Directory folders or in Custom Groups.
4. Click the
Add Device icon on the action toolbar. A configuration window will appear.
Add mobile device to a user
5. Enter a suggestive name for the device.
6. Use the Auto-configure name option if you want the device name to be automatically
generated. When added, the device has a generic name. Once the device is activated,
it is automatically renamed with the corresponding manufacturer and model information.
7. Select the device ownership type (Enterprise or Personal).
8. Select the Show activation credentials option after clicking the OK button if you are
going to install the GravityZone Mobile Client on the user's device.
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Mobile devices activation details
9. Click OK. The user is immediately sent an email with the installation instructions and the
activation details to be configured on the device. The activation details include the
activation token and the communication server address (and corresponding QR code).
Note
You can view the activation details of a device at any time by clicking its name in Control
Center.
Note
You can also add mobile devices to a selection of users and groups. In this case, the
configuration window will allow defining the devices ownership only. Mobile devices
created by multiple selection will be given by default a generic name. As soon as a device
is enrolled, its name will automatically change, including the corresponding manufacturer
and model labels.
8.3.4. Install GravityZone Mobile Client on Devices
The GravityZone Mobile Client application is exclusively distributed via Apple App Store and
Google Play.
To install GravityZone Mobile Client on a device:
1. Search for the application on the official app store.
вЂў Google Play link
вЂў Apple App Store link
2. Download and install the application on the device.
3. Start the application and make the required configuration:
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a. On Android devices, tap Activate to enable GravityZone Mobile Client as device
administrator. Read carefully the provided information.
b. Enter the activation token and the communication server address or, alternatively,
scan the QR code received by email.
c. Tap Activate.
d. On iOS devices, you are prompted to install the MDM profile. If your device is password
protected, you will be asked to provide it. Follow the on-screen instructions to
complete profile installation.
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9. Managing Network Objects
The Network page provides several features for exploring and managing the entities available
for each service (computers, virtual machines and mobile devices). The Network view
consists of a two-pane interface displaying the real-time status of all network objects available
for the selected service:
The Network Page
1. The left-side pane displays the available network tree structure. You can view in this
pane the Active Directory network objects. For more information, refer to вЂњActive
DirectoryвЂќ (p. 25).
You can organize non-Active Directory network objects under Custom Groups.
Note
You can view and manage only the groups on which you have administrator rights.
2. The right-side pane displays the contents of the group that you have selected in the
network tree. This pane consists of a grid, where the rows contain network objects and
the columns display specific information for each type of object.
From this pane, you can do the following:
вЂў
View detailed information about each network object under your account. You can
view the status of each object by checking the icon next to its name. Click the object's
name to display a window containing more specific details.
вЂў
Use the Action Toolbar at the right-side of the table to carry out specific operations
for each network object (such as run tasks, create reports, assign policies and delete).
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Refresh table data.
From the Network section you can also manage the installation packages and the list of
tasks for each type of network object.
For detailed information, refer to:
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂњManaging ComputersвЂќ (p. 91)
вЂњManaging Virtual MachinesвЂќ (p. 120)
вЂњManaging Mobile DevicesвЂќ (p. 145)
вЂњViewing and Managing TasksвЂќ (p. 174)
вЂњInstallation PackagesвЂќ (p. 169)
вЂњCredentials ManagerвЂќ (p. 177)
9.1. Managing Computers
To view the computers under your account, go to the Network page and choose Computers
from the service selector.
You can view the available computer network in the left-side pane and details about each
computer in the right-side pane.
To customize the computer details displayed in the table:
1. Click the
Columns button at the right-side of the table header.
2. Select the column names you want to view.
3. Click the Reset button to return to the default columns view.
From the Network section, you can manage computers as follows:
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
Check the computer status.
Organize computers into groups.
View computer details.
Sort, filter and search for computers.
Run tasks on computers.
Create quick reports.
Assign policies.
Synchronize with Active Directory.
Delete computers from network inventory.
9.1.1. Check the Computer Status
Each computer is represented in the network page by an icon specific to the computer's
status. View the computer statuses and the corresponding icons in the following table:
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Status
Computer, Managed, No issues, Online
Computer, Managed, With security issues, Online,
Computer, Managed, No issues, Offline
Computer, Managed, With security issues, Offline
Unmanaged
Deleted
For detailed information, refer to:
вЂў вЂњManaged, Unmanaged and Deleted ComputersвЂќ (p. 92)
вЂў вЂњOnline and Offline ComputersвЂќ (p. 92)
вЂў вЂњComputers with security issuesвЂќ (p. 93)
Managed, Unmanaged and Deleted Computers
Computers can have different management statuses:
вЂў
Managed - computers on which the Endpoint Security protection is installed.
вЂў
Unmanaged - detected computers on which the Endpoint Security protection has
not been installed yet.
вЂў
Deleted - computers that you have deleted from Control Center. For more information,
refer to вЂњDeleting Computers from Network InventoryвЂќ (p. 118).
Online and Offline Computers
The connectivity status concerns only the managed computers. From this point of view,
managed computers can be:
вЂў
Online. A blue icon indicates that the computer is online.
вЂў
Offline. A grey icon indicates that the computer is offline.
A computer is offline if Endpoint Security is inactive for more than 5 minutes. Possible reasons
why computers appear offline:
вЂў Computer is shut down, sleeping or hibernating.
Note
Computers normally appear online even when they are locked or the user is logged off.
вЂў Endpoint Security does not have connectivity with the Communication Server:
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вЂ“
Computer might be disconnected from the network.
вЂ“
A network firewall or router might block the communication between Endpoint Security
and the Communication Server.
вЂў Endpoint Security has been manually uninstalled from the computer, while the computer
did not have connectivity with the Communication Server.
вЂў Endpoint Security might not be working properly.
To find out for how long computers have been inactive:
1. Display only the managed computers. Click the Filters menu located above the table,
select Managed (Endpoints) and Managed (Endpoint Security Relay) in the Security
category and click Save.
2. Click the Last Seen column header to sort computers by inactivity period.
You can ignore shorter periods of inactivity (minutes, hours) as they are likely the result of
a temporary condition. For example, the computer is currently shut down.
Longer inactivity periods (days, weeks) usually indicate a problem with the computer.
Computers with security issues
The security status concerns only the managed computers. Check the status icon displaying
a warning symbol to identify computers with security issues:
вЂў
Computer managed, with issues, online.
вЂў
Computer managed, with issues, offline.
A computer has security issues provided at least one of the following situations applies:
вЂў Antimalware protection is disabled.
вЂў The license of Endpoint Security has expired.
вЂў Endpoint Security is outdated.
вЂў Signatures are outdated.
вЂў Malware is detected.
If you notice a computer with security issues, click its name to display the Computer Details
page. You can identify the security issues by
icon. Check the icon's tooltip to find out
more details. Further local investigations may be needed.
9.1.2. Organizing Computers into Groups
You can manage computer groups in the left-side pane of the Network page.
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Computers imported from Active Directory are grouped under Active Directory folder. You
cannot edit the Active Directory groups. You can only view and manage the corresponding
computers.
All non-Active Directory computers detected by Network Discovery are placed under Custom
Groups, where you are can organize them into groups as you want. For more information
regarding network discovery, refer to вЂњHow Network Discovery WorksвЂќ (p. 67)
A major benefit is that you can use group policies to meet different security requirements.
Under Custom Groups you can create, delete, rename and move computer groups within
a custom-defined tree structure.
Important
Please note the following:
вЂў
A group can contain both computers and other groups.
вЂў
When selecting a group in the left-side pane, you can view all computers except those
placed into its sub-groups. To view all computers included in the group and in its
sub-groups, click the Filters menu located above the table and select All items
recursively in the Depth section.
Creating Groups
Before you start creating groups, think of the reasons why you need them and come up with
a grouping scheme. For example, you can group computers based on one or a mix of the
following criteria:
вЂў Organization structure (Sales, Marketing, Quality Assurance, Software Development,
Management etc.).
вЂў Security needs (Desktops, Laptops, Servers, etc.).
вЂў Location (Headquarter, Local Offices, Remote Workers, Home Offices etc.).
To organize your network into groups:
1. Select Custom Groups in the left-side pane.
2. Click the
Add group button at the top of the left-side pane.
3. Enter a suggestive name for the group and click OK. The new group is displayed under
Custom Groups.
Renaming Groups
To rename a group:
1. Select the group in the left-side pane.
2. Click the
Edit group button at the top of the left-side pane.
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3. Enter the new name in the corresponding field.
4. Click OK to confirm.
Moving Groups and Computers
You can move groups and users anywhere in the Custom Groups inside the group hierarchy.
To move a group or a user, drag and drop it from the current location to the new one.
Note
The entity that is moved will inherit the policy settings of the new parent group, unless a
different policy has been assigned to it. For more information about policy inheritance, refer
to вЂњAssigning Policies to Network ObjectsвЂќ (p. 183).
Deleting Groups
A group cannot be deleted if it contains at least one computer. Move all computers from
the group you want to delete to another group. If the group includes sub-groups, you can
choose to move all sub-groups rather than individual computers.
To delete a group:
1. Select the empty group in the right side pane of the Network page.
2. Click the
Remove group button at the top of the left-side pane. You will have to
confirm your action by clicking Yes.
9.1.3. Viewing Computer Details
You can obtain detailed information about each computer from the Network page, including
OS, IP, last seen date and time, etc.
To find out details about a computer:
1. Go to the Network page.
2. Choose Computers from the service selector.
3. Select the desired group from the left-side pane.
All computers from the selected group are displayed in the right-side pane table.
4. You can easily identify the computer status by checking the corresponding icon. For
detailed information, refer to вЂњCheck the Computer StatusвЂќ (p. 91).
5. Check the information displayed on columns for each computer:
вЂў
Name: computer name.
вЂў
FQDN: fully qualified domain name that includes the hostname and domain name.
вЂў
OS: operating system installed on the computer.
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IP: computer's IP address.
вЂў
Last Seen: details about the computer's connectivity status.
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Note
It is important to monitor the Last Seen field as long inactivity periods might indicate
a communication issue or a disconnected computer.
вЂў
Label: the label added to the computer in the Computer Details window.
6. Click the name of the managed computer you are interested in. The Computer Details
window is displayed.
вЂў
Go to Overview tab to find the following details:
вЂ“
General computer information, such as name, IP address, operating system, parent
group and current status. You can also assign the computer with a label. You can
therefore search and filter computers by label using the Label column search field
from right-side table of the Network page.
вЂ“
Security details related to the Endpoint Security installed on the selected computer,
such as installed modules, assigned policy, antimalware status, license status,
last update, product and signature versions and detected malware in the last 24
hours. You can also obtain a quick overview regarding the number of malware
detections on computer in the current day.
вЂ“
Click Generate malware status report to access the malware report options for
the selected computer.
For more information, refer to вЂњCreating ReportsвЂќ (p. 274)
Note
Each property generating security issues is marked with
icon. Check the icon's
tooltip to find out more details. Further local investigations may be needed.
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Computer Details - Overview
вЂ“
вЂў
The Endpoint Security Relay section (available for regular endpoint clients)
displays information about the Endpoint Security Relay to which the current
computer is connected.
Click the Scan logs tab to view detailed information about all scan tasks performed
on the computer. Click the scan report you are interested in to open it in a new page
of the browser.
To move through the pages, use the navigation options at the bottom of the table. If
there are too many entries, you can use the filter options available at the top of the
table.
Click the
logs list.
Refresh button in the bottom-left corner of the table to update the scan
Computer Details - Scan Logs
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For computers with Endpoint Security Relay role, the Connected Clients tab is also
available, where you can view the list of connected endpoints.
Computer Details - Connected Clients
9.1.4. Sorting, Filtering and Searching for Computers
Depending on the number of computers, the computers table can span several pages (only
10 entries are displayed per page by default). To move through the pages, use the navigation
buttons at the bottom of the table. To change the number of entries displayed on a page,
select an option from the menu next to the navigation buttons.
If there are too many entries, you can use the search boxes under the column headers or
the Filters menu at the top of the table to filter displayed data. For example, you can search
for a specific computer or choose to view only the managed computers.
Sorting Computers
To sort data by a specific column, click the column headers. For example, if you want to
order computers by name, click the Name heading. If you click the heading again, the
computers will be displayed in reverse order.
Sorting Computers
Filtering Computers
1. Select the desired group in the left-side pane.
2. Click the Filters menu located above the table.
3. Select the filter criteria as follows:
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Type. Select the type of entities you want to display (computers, folders or both).
Computers - Filter by Type
вЂў
Security. Choose to display computers by management and security status.
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Computers - Filter by Security
вЂў
Policy. Select the policy template you want to filter the computers by, the policy
assignment type (Direct or Inherited), as well as the policy assignment status (Assigned
or Pending).
Computers - Filter by Policy
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Depth. When managing a tree-structure computer network, computers placed in
sub-groups are not displayed when selecting the root group. Select All items
recursively to view all computers included in the current group and in its sub-groups.
Computers - Filter by Depth
Note
You can view all selected filter criteria in the lower part of the Filters window.
If you want to clear all filters, click the Reset button.
4. Click Save to filter the computers by the selected criteria. The filter remains active in the
Network page until you log out or reset the filter.
Searching for Computers
1. Select the desired group in the left-side pane.
2. Enter the search term in the corresponding box under the column headers (Name, OS
or IP) from the right-side pane. For example, enter the IP of the computer you are looking
for in the IP field. Only the matching computer will appear in the table.
Clear the search box to display the full list of computers.
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Search for computers
9.1.5. Running Tasks on Computers
From the Network page, you can remotely run a number of administrative tasks on
computers.
This is what you can do:
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂњScanвЂќ (p. 102)
вЂњInstall ClientвЂќ (p. 109)
вЂњModify InstallerвЂќ (p. 113)
вЂњUninstall ClientвЂќ (p. 114)
вЂњUpdateвЂќ (p. 114)
вЂњRestart ComputerвЂќ (p. 115)
вЂњNetwork DiscoveryвЂќ (p. 115)
You can choose to create tasks individually for each computer or for groups of computers.
For example, you can remotely install the Endpoint Security on a group of unmanaged
computers. At a later time, you can create a scan task for a certain computer from the same
group.
For each computer, you can only run compatible tasks. For example, if you select an
unmanaged computer, you can only choose to Install client, all the other tasks being
disabled.
For a group, the selected task will be created only for compatible computers. If none of the
computers in the group is compatible with the selected task, you will be notified that the
task could not be created.
Once created, the task will start running immediately on online computers. If a computer is
offline, the task will run as soon as it gets back online.
You can view and manage the task in the Network > Tasks page. For more information,
refer to вЂњViewing and Managing TasksвЂќ (p. 174).
Scan
To remotely run a scan task on one or several computers:
1. Go to the Network page.
2. Choose Computers from the service selector.
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3. Select the desired group from the left-side pane. All computers from the selected group
are displayed in the right-side pane table.
4. Select the check boxes corresponding to the computers you want to scan.
5. Click the
Task button at the right-side of the table and choose Scan.
Computers Scan Task
A configuration window will appear.
6. Configure the scan options:
вЂў
In the General tab, you can choose the type of scan and you can enter a name for
the scan task. The scan task name is intended to help you easily identify the current
scan in the Tasks page.
Computers Scan task - Configuring general settings
Select the type of scan from the Type menu:
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Quick Scan uses in-the-cloud scanning to detect malware running in the system.
Running a Quick Scan usually takes less than a minute and uses a fraction of the
system resources needed by a regular virus scan.
Note
Quick Scan only detects existing malware, without taking any action. If malware
is found during a Quick Scan, you must run a Full System Scan task to remove
detected malware.
вЂ“
Full Scan checks the entire computer for all types of malware threatening its
security, such as viruses, spyware, adware, rootkits and others.
вЂ“
Custom Scan allows you to choose the locations to be scanned and to configure
the scan options. To define a custom scan:
вЂў
Go to Options tab to set the scan options. Click the security level that best
suits your needs (Aggressive, Normal or Permissive). Use the description on
the right-side of the scale to guide your choice.
Based on the selected profile, the scan options in the Settings section are
automatically configured. However, if you want to, you can configure them in
detail. To do that, select the Custom check box and then go to the Settings
section.
Computers Scan Task
The following options are available:
вЂ“
File Types. Use these options to specify which types of files you want to
be scanned. You can set Endpoint Security to scan all files (regardless of
their file extension), application files only or specific file extensions you
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consider to be dangerous. Scanning all files provides best protection, while
scanning applications only can be used to perform a quicker scan.
Note
Application files are far more vulnerable to malware attacks than other
types of files. For more information, refer to вЂњList of Application File TypesвЂќ
(p. 302).
If you want only specific extensions to be scanned, choose Custom
extensions from the menu and then enter the extensions in the edit field,
pressing Enter after each extension.
Computers scan task options - Adding custom extensions
вЂ“
Archives. Archives containing infected files are not an immediate threat
to system security. The malware can affect the system only if the infected
file is extracted from the archive and executed without having real-time
protection enabled. However, it is recommended to use this option in order
to detect and remove any potential threat, even if it is not an immediate
threat.
Note
Scanning archived files increases the overall scanning time and requires
more system resources.
вЂў
Scan inside archives. Select this option if you want to check archived
files for malware. If you decide on using this option, you can configure
the following optimization options:
вЂ“
Limit archive size to (MB). You can set a maximum accepted size
limit of archives to be scanned. Select the corresponding check box
and type the maximum archive size (in MB).
вЂ“
Maximum archive depth (levels). Select the corresponding check
box and choose the maximum archive depth from the menu. For
best performance choose the lowest value, for maximum protection
choose the highest value.
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Scan email archives. Select this option if you want to enable scanning
of email message files and email databases, including file formats such
as .eml, .msg, .pst, .dbx, .mbx, .tbb and others.
Note
Email archive scanning is resource intensive and can impact system
performance.
вЂ“
вЂ“
Miscellaneous. Select the corresponding check boxes to enable the
desired scan options.
вЂў
Scan boot sectors. Scans the systemвЂ™s boot sector. This sector of the
hard disk contains the necessary computer code to start the boot
process. When a virus infects the boot sector, the drive may become
inaccessible and you may not be able to start your system and access
your data.
вЂў
Scan registry. Select this option to scan registry keys. Windows
Registry is a database that stores configuration settings and options
for the Windows operating system components, as well as for installed
applications.
вЂў
Scan for rootkits. Select this option to scan for rootkits and objects
hidden using such software.
вЂў
Scan for keyloggers. Select this option to scan for keylogger software.
вЂў
Scan memory. Select this option to scan programs running in the
system's memory.
вЂў
Scan cookies. Select this option to scan the cookies stored by
browsers on the computer.
вЂў
Scan only new and changed files. By scanning only new and changed
files, you may greatly improve overall system responsiveness with a
minimum trade-off in security.
вЂў
Scan for Potentially Unwanted Applications (PUA). A Potentially
Unwanted Application (PUA) is a program that may be unwanted on the
PC and sometimes comes bundled with freeware software. Such
programs can be installed without the user's consent (also called adware)
or will be included by default in the express installation kit
(ad-supported). Potential effects of these programs include the display
of pop-ups, installing unwanted toolbars in the default browser or running
several processes in the background and slowing down the PC
performance.
Actions. Depending on the type of detected file, the following actions are
taken automatically:
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When an infected file is found. Files detected as infected match a
malware signature in the Bitdefender Malware Signature Database.
Endpoint Security can normally remove the malware code from an
infected file and reconstruct the original file. This operation is known as
disinfection.
If an infected file is detected, Endpoint Security will automatically attempt
to disinfect it. If disinfection fails, the file is moved to quarantine in order
to contain the infection.
Important
For particular types of malware, disinfection is not possible because
the detected file is entirely malicious. In such cases, the infected file
is deleted from the disk.
вЂў
When a suspect file is found. Files are detected as suspicious by the
heuristic analysis. Because B-HAVE is a heuristic analysis technology,
Endpoint Security cannot be sure that the file is actually infected with
malware. Suspect files cannot be disinfected, because no disinfection
routine is available.
Scan tasks are configured by default to ignore suspect files. You may
want to change the default action in order to move suspect files to
quarantine. Quarantined files are sent for analysis to Bitdefender Labs
on a regular basis. If malware presence is confirmed, a signature is
released to allow removing the malware.
вЂў
When a rootkit is found. Rootkits represent specialized software used
to hide files from the operating system. Though not malicious in nature,
rootkits are often used to hide malware or to conceal the presence of
an intruder into the system.
Detected rootkits and hidden files are ignored by default.
Though not recommended, you can change the default actions. You can
specify a second action to be taken if the first one fails and different actions
for each category. Choose from the corresponding menus the first and the
second action to be taken on each type of detected file. The following
actions are available:
Disinfect
Remove the malware code from infected files. It is recommended to
always keep this as the first action to be taken on infected files.
Move to quarantine
Move detected files from their current location to the quarantine folder.
Quarantined files cannot be executed or opened; therefore, the risk of
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getting infected disappears. You can manage quarantine files from the
Quarantine page of the console.
Delete
Delete detected files from the disk, without any warning. It is advisable
to avoid using this action.
Ignore
No action will be taken on detected files. These files will only appear
in the scan log.
вЂў
Go to Target tab to add the locations you want to be scanned on the target
computers.
In the Scan target section you can add a new file or folder to be scanned:
a. Choose a predefined location from the drop-down menu or enter the
Specific paths you want to scan.
b. Specify the path to the object to be scanned in the edit field.
вЂ“
If you have chosen a predefined location, complete the path as needed.
For example, to scan the entire Program Files folder, it suffices to
select the corresponding predefined location from the drop-down menu.
To scan a specific folder from Program Files, you must complete
the path by adding a backslash (\) and the folder name.
вЂ“
If you have chosen Specific paths, enter the full path to the object to
be scanned. It is advisable to use system variables (where appropriate)
to make sure the path is valid on all target computers. For more
information regarding system variables, refer to вЂњUsing System VariablesвЂќ
(p. 302)
c. Click the corresponding
Add button.
To edit an existing location, click it. To remove a location from the list, move
the cursor over it and click the corresponding
Delete button.
Click the Exclusions sections if you want to define target exclusions.
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Computers Scan Task - Defining Exclusions
You can either use the exclusions defined by policy or define explicit exclusions
for the current scan task. For more details regarding exclusions, refer to
вЂњExclusionsвЂќ (p. 206).
7. Click Save to create the scan task. A confirmation message will appear.
8. You can view and manage the task on the Network > Tasks page. For more information,
refer to вЂњViewing and Managing TasksвЂќ (p. 174).
Install Client
To protect your computers with Security for Endpoints, you must install Endpoint Security
on each of them.
Important
In isolated networks that do not have direct connectivity with the GravityZone appliance,
you can install Endpoint Security with Endpoint Security Relay role. In this case, the
communication between the GravityZone appliance and the other Endpoint Security clients
will be done through the Endpoint Security client with Endpoint Security Relay role, which
will also act as a local update server for the Endpoint Security clients protecting the isolated
network.
Once you have installed an Endpoint Security client with Endpoint Security Relay role in a
network, it will automatically detect unprotected computers in that network.
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Note
It is recommended that the computer on which you install Endpoint Security with Endpoint
Security Relay role to be always on.
Note
If no Endpoint Security with Endpoint Security Relay role is installed in the network, the
detection of unprotected computers must be done manually by sending a Network Discovery
task to an Endpoint Security client.
The Security for Endpoints protection can then be installed on those computers remotely
from Control Center.
Remote installation is performed in the background, without the user knowing about it.
Warning
Before installation, be sure to uninstall existing antimalware and firewall software from
computers. Installing Security for Endpoints over existing security software may affect their
operation and cause major problems with the system. Windows Defender and Windows
Firewall will be turned off automatically when installation starts.
To remotely install the Security for Endpoints protection on one or several computers:
1. Go to the Network page.
2. Choose Computers from the service selector.
3. Select the desired network group from the left-side pane. The entities contained in the
selected group are displayed in the right-side pane table.
Note
Optionally, you can apply filters to display unmanaged computers only. Click the Filters
button and select the following options: Unmanaged from the Security category and
All items recursively from the Depth category.
4. Select the entities (computers or groups of computers) on which you want to install
protection.
5. Click the
Tasks button at the right-side of the table and choose Install client. The
Install Client wizard is displayed.
6. Configure the installation options:
вЂў
Schedule the installation time:
вЂ“
Now, to launch the deployment immediately.
вЂ“
Scheduled, to set up the deployment recurrence interval. In this case, select the
time interval that you want (hourly, daily or weekly) and configure it according to
your needs.
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Note
For example, when certain operations are required on the target machine before
installing the client (such as uninstalling other software and restarting the OS),
you can schedule the deployment task to run every 2 hours. The task will start
on each target machine every 2 hours until the deployment is successful.
вЂў
Select the role you want the client to have:
вЂ“
Endpoint. Select this option if you want to install the client on a regular endpoint.
вЂ“
Endpoint Security Relay. Select this option to install the client with Endpoint
Security Relay role on the target computer. Endpoint Security Relay is a special
role which installs an update server on the target machine along with Endpoint
Security, which can be used to update all the other clients in the network, lowering
the bandwidth usage between the client machines and the GravityZone appliance.
вЂў
Select the protection modules you want to install. Please note that only antimalware
protection is available for server operating systems.
вЂў
From the Language field, select the desired language for the client's interface.
вЂў
Select Scan before installation if you want to make sure the computers are clean
before installing the Endpoint Security on them. An on-the cloud quick scan will be
performed on the corresponding computers before starting the installation.
вЂў
Endpoint Security is installed in the default installation directory on the selected
computers. Select Use custom installation path if you want to install the Endpoint
Security in a different location. In this case, enter the desired path in the corresponding
field. Use Windows conventions when entering the path (for example, D:\folder).
If the specified folder does not exist, it will be created during the installation.
вЂў
During the silent installation, the computer is scanned for malware. Sometimes, a
system restart may be needed to complete malware removal.
Select Automatically reboot (if needed) to make sure detected malware is completely
removed before installation. Otherwise, installation may fail.
вЂў
If you want to, you can set a password to prevent users from removing protection.
Select Set uninstall password and enter the desired password in the corresponding
fields.
вЂў
Select Additional targets if you want to deploy the client to specific machines from
your network that are not shown in the network inventory. Enter the IP addresses or
the hostnames of those machines in the dedicated field, separated by a comma. You
can add as many IPs as you need.
вЂў
Click Next.
вЂў
Depending on the client role (Endpoint or Endpoint Security Relay), choose the entity
through which the clients will communicate:
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GravityZone Appliance, available for both roles. You can also configure the
Communication Server and local update addresses in the following fields, if
required.
To change the local update address, use one of these syntaxes:
вЂў update_server_ip:port
вЂў update_server_name:port
Note
The update address configured here is used temporarily after installation. As
soon as a policy is applied to the client, the update location is changed according
to policy settings. To make sure the client continues to update from the same
update address, configure it accordingly in the policy settings.
вЂ“
Bitdefender Cloud, if you want to update the clients directly from the Internet.
вЂ“
Endpoint Security Relay, if you want to connect the endpoints to an Endpoint
Security Relay installed in your network. All computers with Endpoint Security
Relay role detected in your network will show-up in the table displayed below.
Select the Endpoint Security Relay that you want. Connected endpoints will
communicate with Control Center only via the specified Endpoint Security Relay.
Important
Port 7074 must be open for the deployment through Endpoint Security Relay to
work.
7. Click Next.
8. Under the Credentials Manager section, specify the administrative credentials required
for remote authentication on selected endpoints.
You can add the required credentials by entering the user and password of each target
operating system.
Note
A warning message is displayed as long as you have not selected any credentials. This
step is mandatory to remotely install the Endpoint Security on computers.
To add the required OS credentials:
a. Enter the user name and password of an administrator account for each target
operating system in the corresponding fields. Optionally, you can add a description
that will help you identify each account more easily. If computers are in a domain, it
suffices to enter the credentials of the domain administrator.
Use Windows conventions when entering the name of a domain user account, for
example, [email protected] or domain\user. To make sure that entered credentials
will work, add them in both forms ([email protected] and domain\user).
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Note
Specified credentials are automatically saved to your Credentials Manager so that
you do not have to enter them the next time.
b. Click the
Add button. The account is added to the list of credentials.
c. Select the check box corresponding to the account you want to use.
9. Click Save. A confirmation message will appear.
You can view and manage the task in the Network > Tasks page. For more information,
refer to вЂњViewing and Managing TasksвЂќ (p. 174).
Modify Installer
To change the protection modules installed on one or several computers:
1. Go to the Network page.
2. Choose Computers from the service selector.
3. Select the desired group from the left-side pane. All computers from the selected group
are displayed in the right-side pane table.
4. Select the check boxes corresponding to the managed computers on which you want
to change the installed protection modules.
5. Click the
Task button at the right-side of the table and choose Modify installer.
6. Select in the Modules section only the protection modules you want to be installed:
Antimalware
The Antimalware module protects the system against all kinds of malware threats
(viruses, Trojans, spyware, rootkits, adware and so on).
Firewall
The Firewall protects the computer from inbound and outbound unauthorized
connection attempts.
Content Control
The Content Control module helps you control users' access to Internet and to
applications. Please note that the configured Content Control settings will apply to
all users who log on to the target computers.
Note
Please note that only antimalware protection is available for server operating systems.
7. Check Reboot if needed option to allow the computer to automatically reboot to complete
the installation.
8. Click Save. A confirmation message will appear.
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You can view and manage the task in the Network > Tasks page. For more information,
refer to вЂњViewing and Managing TasksвЂќ (p. 174).
Uninstall Client
To remotely uninstall the Security for Endpoints protection from one or several computers:
1. Go to the Network page.
2. Choose Computers from the service selector.
3. Select the desired group from the left-side pane. All computers from the selected group
are displayed in the right-side pane table.
4. Select the check boxes corresponding to the computers from which you want uninstall
Security for Endpoints protection.
5. Click the
Task button at the right-side of the table and choose Uninstall client.
6. A configuration window is displayed, allowing you to opt for keeping the quarantined
items on the client machine.
7. Click Save to create the task. A confirmation message will appear.
You can view and manage the task in the Network > Tasks page. For more information,
refer to вЂњViewing and Managing TasksвЂќ (p. 174).
Note
If you want to reinstall protection, be sure to restart the computer first.
Update
Check the status of managed computers periodically. If you notice a computer with security
issues, click its name to display the Computer Details page. For more information, refer to
вЂњComputers with security issuesвЂќ (p. 93).
Outdated clients or outdated signatures represent a security issues. In these cases, you
should run an update for the corresponding computer. This task can be done locally from
the computer, or remotely from Control Center.
To remotely update the client and the signatures on managed computers:
1. Go to the Network page.
2. Choose Computers from the service selector.
3. Select the desired group from the left-side pane. All computers from the selected group
are displayed in the right-side pane table.
4. Select the check boxes of computers where you want to run a client update.
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5. Click the Task button at the right-side of the table and choose Update. A configuration
window will appear.
6. You can choose to update only the product, only the virus signatures or both.
7. Click Update to run the task. A confirmation message will appear.
You can view and manage the task on the Network > Tasks page. For more information,
refer to вЂњViewing and Managing TasksвЂќ (p. 174).
Restart Computer
You can choose to remotely restart managed computers.
Note
Check the Network > Tasks page before restarting certain computers. Previously created
tasks may still be processing on target computers.
1. Go to the Network page.
2. Choose Computers from the service selector.
3. Select the desired group from the left-side pane. All computers from the selected group
are displayed in the right-side pane table.
4. Select the check boxes corresponding to the computers you want to restart.
5. Click the
Task button at the right-side of the table and choose Restart computer.
6. Choose the restart schedule option:
вЂў
Select Restart now to restart computers immediately.
вЂў
Select Restart on and use the fields below to schedule the restart at the desired date
and time.
7. Click Save. A confirmation message will appear.
You can view and manage the task in the Network > Tasks page. For more information,
refer to вЂњViewing and Managing TasksвЂќ (p. 174).
Network Discovery
Network discovery is done automatically only by Endpoint Security with Endpoint Security
Relay role. If you do not have an Endpoint Security with Endpoint Security Relay role installed
in your network, you have to manually send a network discovery task to a machine protected
by Endpoint Security.
To run a network discovery task in your network:
1. Go to the Network page.
2. Choose Computers from the service selector.
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3. Select the desired computer group from the left-side pane. All computers from the
selected group are displayed in the right-side pane table.
4. Select the check boxes corresponding to the computers you want to perform network
discovery with.
5. Click the
Task button at the right-side of the table and choose Network Discovery.
6. A confirmation message will appear. Click Yes.
You can view and manage the task in the Network > Tasks page. For more information,
refer to вЂњViewing and Managing TasksвЂќ (p. 174).
9.1.6. Creating Quick Reports
You can choose to create instant reports on managed computers starting from the Network
page:
1. Go to the Network page.
2. Choose Computers from the service selector.
3. Select the desired group from the left-side pane. All computers from the selected group
are displayed in the right-side pane table.
Optionally, you can filter the contents of the selected group only by managed computers.
4. Select the check boxes corresponding to the computers to be included in the report.
5. Click the Report button at the right-side of the table and choose the report type from
the menu. Activity reports will only include data from the last week. For more information,
refer to вЂњComputer ReportsвЂќ (p. 267).
6. Configure the report options. For more information, refer to вЂњCreating ReportsвЂќ (p. 274)
7. Click Generate. The report is immediately displayed. The time required for reports to be
created may vary depending on the number of selected computers.
9.1.7. Assigning Policies
Security settings on computers are managed using policies.
From the Network section you can view, change and assign policies for each computer or
group of computers.
Note
You can view or change the security settings for managed computers or for groups. To make
this task easier, you can filter the table contents only by managed computers.
To view the policy assigned to a particular computer:
1. Go to the Network page.
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2. Choose Computers from the service selector.
3. Select the desired group from the left-side pane. All computers from the selected group
are displayed in the right-side pane table.
4. Click the name of the managed computer you are interested in. A details window will
appear.
5. In the Security section, click the name of the current policy to view its settings.
6. You can change security settings as needed, provided the policy owner has allowed
other users to make changes to that policy. Please note that any change you make will
affect all the other computers assigned with the same policy.
For more information about changing computer policies, refer to вЂњComputer PoliciesвЂќ
(p. 185).
To assign a policy to a computer or group:
1. Go to the Network page.
2. Choose Computers from the service selector.
3. Select the desired group from the left-side pane. All computers from the selected group
are displayed in the right-side pane table.
4. Select the check box of the desired computer or group. You can select one or several
objects of the same type only from the same level.
5. Click the
Policy button at the right side of the table.
6. Make the necessary settings in the Policy assignment window. For more information,
refer to вЂњAssigning Policies to Network ObjectsвЂќ (p. 183).
9.1.8. Synchronizing with Active Directory
The network inventory is automatically synchronized with Active Directory at a time interval
specified in the root configuration. For more information, refer to вЂњActive DirectoryвЂќ (p. 25).
To manually synchronize the currently displayed computers list with Active Directory:
1. Go to the Network page.
2. Choose Computers from the service selector.
3. Click the
Synchronize with Active Directory button at the right side of the table.
4. You will have to confirm your action by clicking Yes.
Note
For large Active Directory networks, the synchronization may take a longer time to
complete.
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9.1.9. Deleting Computers from Network Inventory
Non-Active Directory computers detected by Network Discovery are displayed in Control
Center under Custom Groups as unmanaged so that you can remotely install protection
on them.
If you do not plan to manage some of the detected computers, you can choose to exclude
them from the network inventory. Furthermore, you can permanently delete excluded
computers from the network inventory.
Note
You cannot delete computers from Active Directory.
Excluding Computers from the Network Inventory
To exclude computers from the network inventory:
1. Go to the Network page.
2. Choose Computers from the service selector.
3. Select the desired group from the left-side pane. All computers from the selected group
are displayed in the right-side pane table.
4. Select the check box corresponding to the computer you want to exclude.
5. Click the
Delete button at the right-side of the table. You will have to confirm your
action by clicking Yes.
Note
If you delete a managed computer, the Endpoint Security will be automatically uninstalled
from it.
Once you have deleted a computer, you can no longer view it in the table. Deleted
computers still exist in the GravityZone database, but they are no longer visible.
You may want to manage again some of the deleted computers. In this case, you have
to display the deleted computers and install the Endpoint Security on the ones you are
interested in. To display deleted computers, click the Filters menu located above the
table, go to the Security tab, check the option Deleted then click Save.
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Computers - Filter by Deleted Endpoints
Note
If you reinstall protection on an excluded computer, it will be detected as managed and
restored in the table.
Deleting Computers Permanently
To permanently delete computers from network inventory:
1. Go to the Network page.
2. Choose Computers from the service selector.
3. Select the desired group from the left-side pane. All computers from the selected group
are displayed in the right-side pane table.
4. Filter the table contents by Deleted computers.
5. Select the check box corresponding to the computers you want to delete.
6. Click the
Delete button at the right-side of the table. You will have to confirm your
action by clicking Yes.
The corresponding computers are permanently deleted from the GravityZone database.
Warning
You cannot restore a permanently deleted computer in the GravityZone database.
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9.2. Managing Virtual Machines
To view the virtual machines under your account, go to the Network page and choose
Virtual Machines from the service selector.
The Network - Virtual Machines page
You can view the available virtual machine networks in the left-side pane and details about
each virtual machine in the right-side pane.
To customize the virtual machine details displayed in the right-pane table:
1. Click the
Columns button at the right-side of the table header.
2. Select the column names you want to view.
3. Click the Reset button to return to the default columns view.
The left-side pane displays a tree-like view of the virtual infrastructure. The root of the tree
is called Virtual Machines and the virtual machines are grouped beneath the root, under
the following categories based on the virtualization technology provider:
вЂў VMware Inventory. Contains the list of vCenter servers you have access to.
вЂў Citrix Inventory. Contains the list of XenServer systems you have access to.
вЂў Custom Groups. Contains the list of virtual machines detected by the network discovery
mechanism. The virtual machines displayed here are not managed by a vCenter Server
or a XenServer system.
The left-side pane also contains a menu called Views from which the user can select the
view type for each virtualization technology provider.
From the Network section, you can manage virtual machines as follows:
вЂў
вЂў
вЂў
вЂў
Organize virtual machines into groups.
Check virtual machine details.
Filter and search virtual machines.
Run virtual machine tasks.
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вЂў Create quick reports.
вЂў Check and change security settings.
9.2.1. Connect to vCenter Server
In order to have access to the virtualized infrastructure integrated with Control Center, you
must provide your user credentials for each vCenter Server system available. Control Center
uses your credentials to connect to the virtualized infrastructure, displaying only resources
you have access to (as defined in vCenter Server).
If you have not specified your authentication credentials, you will be required to enter them
when you try to browse the inventory of any vCenter Server system. Once you enter your
credentials, they are saved to your Credentials Manager so that you do not need to enter
them the next time. For more information, refer to вЂњCredentials ManagerвЂќ (p. 177).
To specify the credentials to connect to the vCenter Server systems:
1. Point to your username in the upper-right corner of the page and choose Credentials
Manager.
The Credentials Manager menu
2. Go to the Virtual Environment tab.
3. Specify the necessary authentication credentials.
a. Select a server from the corresponding menu.
Note
If the menu is unavailable, either no integration has been configured yet or all
necessary credentials have already been configured.
b. Enter your username and password and a suggestive description.
c. Click the
Add button. The new set of credentials is displayed in the table.
9.2.2. Managed and Unmanaged Virtual Machines
According to the management status, virtual machines can be:
вЂў
Managed - virtual machines on which Bitdefender Tools is installed.
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Unmanaged - detected virtual machines on which the Bitdefender Tools protection
has not been installed yet.
You can easily identify the virtual machine status by checking the corresponding icon.
9.2.3. Online and Offline Virtual Machines
The connectivity status concerns both managed and unmanaged virtual machines. From
this point of view, virtual machines can be:
вЂў
Online. A blue icon indicates that the virtual machine is online.
вЂў
Offline. A grey icon indicates that the virtual machine is offline.
Virtual machines are considered offline if Bitdefender Tools is inactive for more than 5
minutes. Possible reasons why virtual machines appear offline:
вЂў Virtual machine is shut down, sleeping or hibernating.
Note
Virtual machines normally appear online even when they are locked or the user is logged
off.
вЂў Bitdefender Tools has been manually uninstalled from the virtual machine.
вЂў Bitdefender Tools does not have connectivity with the Communication Server:
вЂ“
Virtual machine might be disconnected from the network.
вЂ“
A network firewall or router might block the communication between Bitdefender
Tools and the communication server.
вЂў Bitdefender Tools might not be working properly.
To find out for how long virtual machines have been inactive:
1. Display only the managed virtual machines. Click the Filters menu located above the
table, select the Managed and All VMs filters in the Show section and click Apply.
2. Click the Last Seen column header to sort virtual machines by inactivity period.
You can ignore shorter periods of inactivity (minutes, hours) as they are likely the result of
a temporary condition. For example, the virtual machine is currently shut down.
Longer inactivity periods (days, weeks) usually indicate a problem with the virtual machine.
9.2.4. Vulnerable Virtual Machines
The security status concerns only the managed virtual machines. You can identify vulnerable
virtual machines by status icon displaying a warning symbol:
вЂў
Online, managed, vulnerable.
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Offline, managed, vulnerable.
A virtual machine is vulnerable provided at least one of the following situations applies:
вЂў Bitdefender Tools is disabled.
вЂў The license of Bitdefender Tools has expired.
вЂў Bitdefender Tools is outdated.
вЂў Signatures are outdated.
вЂў Malware is detected.
If you notice a vulnerable virtual machine, click its name to display the Virtual Machine
Details page. You can identify the security issues by
icon. Check the icon's tooltip to
find out more details. Further local investigations may be needed.
9.2.5. Organizing Virtual Machines into Groups
You can view virtual machines groups in the left-side pane of the Network page under the
Custom Groups folder.
Virtual machines imported from VMware vCenter are grouped under the VMware Inventory
folder. Virtual machines imported from XenServer are grouped under the Citrix Inventory
folder. You cannot edit the VMware Inventory or the Citrix Inventory. You can only view and
manage the corresponding virtual machines.
All virtual machines that are not managed by vCenter or XenServer systems are detected
by Network Discovery and placed under Custom Groups, where you can organize them
into groups as you want. A major benefit is that you can use group policies to meet different
security requirements.
Under Custom Groups you can create, delete, rename and move virtual machine groups
within a custom-defined tree structure.
Important
Please note the following:
вЂў
A group can contain both virtual machines and other groups.
вЂў
When selecting a group in the left-side pane, you can view all virtual machines except
those placed into its sub-groups. To view all virtual machines included in the group and
in its sub-groups, click the Filters menu located above the table and select Show all
VMs recursively in the Depth section.
Creating Groups
Before you start creating groups, think of the reasons why you need them and come up with
a grouping scheme. For example, you can group virtual machines based on one or a mix of
the following criteria:
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вЂў Organization structure (Sales, Marketing, Quality Assurance, Software Development,
Management etc.).
вЂў Security needs (Desktops, Laptops, Servers, etc.).
вЂў Location (Headquarter, Local Offices, Remote Workers, Home Offices etc.).
To organize your network into groups:
1. Select Custom Groups in the left-side pane.
2. Click the
Add group button at the top of the left-side pane.
3. Enter a suggestive name for the group and click OK. The new group is displayed under
Custom Groups .
Renaming Groups
To rename a group:
1. Select the group in the left-side pane.
2. Click the
Edit group button at the top of the left-side pane.
3. Enter the new name in the corresponding field.
4. Click OK to confirm.
Moving Groups and Virtual Machines
You can move entities anywhere inside the Custom Groups hierarchy. To move an entity,
drag and drop it from the current location to the new one.
Note
The entity that is moved will inherit the policy settings of the new parent group, unless the
policy inheritance has been disabled and a different policy has been assigned to it. For more
information about policy inheritance, refer to вЂњAssigning Policies to Network ObjectsвЂќ (p.
183).
Deleting Groups
A group cannot be deleted if it contains at least one virtual machine. Move all the virtual
machines from the group you want to delete to other groups. If the group includes
sub-groups, you can choose to move entire sub-groups rather than individual virtual
machines.
To delete a group:
1. Select the empty group.
2. Click the
Remove group button at the top of the left-side pane. You will have to
confirm your action by clicking Yes.
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9.2.6. Checking Virtual Machine Details
You can obtain detailed information about each managed and unmanaged virtual machine
from the Network page, including IP, OS, connection status, security details, etc.
1. Go to the Network page.
2. Choose Virtual Machines from the service selector.
3. Select the desired group from the left-side pane. All virtual machines from the selected
group are displayed in the right-side pane table.
4. You can easily identify the virtual machine status by checking the corresponding icon.
The status icons inform you that the virtual machine is:
вЂў
Online and managed.
вЂў
Online, managed, vulnerable.
вЂў
Offline and managed.
вЂў
Offline, managed, vulnerable.
вЂў
Offline and unmanaged.
For detailed information, refer to:
вЂњManaged and Unmanaged Virtual MachinesвЂќ (p. 121)
вЂњOnline and Offline Virtual MachinesвЂќ (p. 122)
вЂњVulnerable Virtual MachinesвЂќ (p. 122)
5. Check the information displayed on table columns for each virtual machine:
вЂў
Name: virtual machine name.
вЂў
FQDN: fully qualified domain name that includes the hostname and domain name.
вЂў
OS: operating system installed on the virtual machine.
вЂў
IP: virtual machine's IP address.
вЂў
Last Seen: date and time when the virtual machine has last been seen online.
Note
It is important to monitor the Last Seen field as long inactivity periods might indicate
a communication issue or a disconnected virtual machine.
6. Click the name of the virtual machine you are interested in. The Virtual Machine Details
page is displayed, providing detailed information:
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Virtual Machine Details window
вЂў
Summary tab, where you can:
вЂ“
View general virtual machine information as name, hostname, IP address, location
in the virtual infrastructure, operating system, parent group, host address, online
state.
вЂ“
View security details for the selected virtual machine: security server address,
Bitdefender Tools version, assigned policy, antimalware status, license status,
last update and detected malware in the last 24 hours.
Note
Each property generating security issues is marked with
icon. Check the icon's
tooltip to find out more details. Further local investigations may be needed.
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Click the Scan logs tab to view detailed information about all scan tasks performed
on the corresponding virtual machine.
To move through the pages, use the navigation options at the bottom of the table. If
there are too many entries, you can use the filter options available at the top of the
scan logs table:
вЂ“
Select a category from the Type menu to filter the scan logs by type (Quick Scan,
Full Scan, Custom Scan).
вЂ“
You can also enter the start / end time in the corresponding fields to filter the scan
logs by date.
Click the
list.
Refresh button at the bottom-left of the table to update the scan logs
9.2.7. Filtering and Sorting Virtual Machines
Depending on the number of virtual machines, the virtual machines table can span several
pages (only 10 entries are displayed per page by default). To move through the pages, use
the navigation buttons at the bottom of the table. To change the number of entries displayed
on a page, select an option from the menu next to the navigation buttons.
If there are too many entries, you can use the search boxes under the column headers or
the Filters menu at the top of the table to filter displayed data. For example, you can search
for a specific virtual machine or choose to view only the managed virtual machines.
Searching for Virtual Machines
1. Select the desired group in the left-side pane.
2. Enter the search term in the corresponding box under the column headers (Name, OS
or IP) from the right-side pane. For example, enter the IP of the virtual machine you are
looking for in the IP field. Only the matching virtual machine will appear in the table.
Clear the search box to display the full list of virtual machines.
Filtering Virtual Machines
1. Select the desired group in the left-side pane.
2. Click the Filters menu located above the table in the right-side pane.
3. Select the desired filter criteria:
вЂў
Type. Select the type of virtual entities to be displayed.
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Virtual Machines - Filter by Type
вЂў
Security. Select the virtual machine security level to filter by (managed with Bitdefender
Tools, managed with VMware vShield, unmanaged or deleted). You can also choose
to show only the Security Server machines.
Virtual Machines - Filter by Security
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Policy. Select the policy template you want to filter the virtual machines by as well
as the policy assignment status (Assigned or Pending).
Virtual Machines - Filter by Policy
вЂў
Power. You can choose to show only the virtual machines that are powered on, only
the ones that are powered off or both.
Virtual Machines - Filter by Power
вЂў
Tags. You can choose to filter the virtual machines by tags and attributes you have
defined in your virtualization environment.
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Virtual Machines - Filter by Tags
вЂў
Depth. When managing a tree-structure virtual machines network, virtual machines
placed in sub-groups are not displayed by default. Select All items recursively to
view all virtual machines included in the current group and in its sub-groups.
Virtual Machines - Filter by Depth
Note
Click Reset to clear the filter and display all virtual machines.
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4. Click Save to filter the virtual machines by the selected criteria.
Sorting Virtual Machines
To sort data by a specific column, click column headers. For example, if you want to order
virtual machines by name, click the Name heading. If you click the heading again, the virtual
machines will be displayed in reverse order.
9.2.8. Running Tasks on Virtual Machines
From the Network page, you can remotely run a number of administrative tasks on virtual
machines.
This is what you can do:
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂњScanвЂќ (p. 131)
вЂњInstall clientвЂќ (p. 137)
вЂњUninstall clientвЂќ (p. 139)
вЂњUpdateвЂќ (p. 140)
вЂњNetwork DiscoveryвЂќ (p. 140)
вЂњInstall Security ServerвЂќ (p. 141)
вЂњUninstall Security ServerвЂќ (p. 143)
вЂњUpdate Security ServerвЂќ (p. 143)
You can choose to create tasks individually for each virtual machine or for groups of virtual
machines. For example, you can remotely install the Bitdefender Tools on a group of
unmanaged virtual machines. At a later time, you can create a scan task for a certain virtual
machine from the same group.
For each virtual machine, you can only run compatible tasks. For example, if you select an
unmanaged virtual machine, you can only choose to Install client, all the other tasks being
disabled.
For a group, the selected task will be created only for compatible virtual machines. If none
of the virtual machines in the group is compatible with the selected task, you will be notified
that the task could not be created.
Once created, the task will start running immediately on online virtual machines. If a virtual
machine is offline, the task will run as soon as it gets back online.
You can view and manage the task in the Network > Tasks page. For more information,
refer to вЂњViewing and Managing TasksвЂќ (p. 174).
Scan
To remotely run a scan task on one or several virtual machines:
1. Go to the Network page.
2. Choose Virtual Machines from the service selector.
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3. Select the desired group from the left-side pane. All machines from the selected group
are displayed in the right-side pane table.
4. Select the check boxes corresponding to the objects you want to scan.
5. Click the
Tasks button at the right-side of the table and choose Scan
Scan Virtual Machines task
6. Configure the scan options:
вЂў
In the General tab, you can choose the type of scan and you can enter a name for
the scan task. The scan task name is intended to help you easily identify the current
scan in the Tasks page.
Select the type of scan from the Type menu:
вЂ“
Quick Scan is preconfigured to allow scanning only critical Windows and Linux
system locations. Running a Quick Scan usually takes a few minutes.
вЂ“
Full Scan checks the entire system for all types of malware threatening its security,
such as viruses, spyware, adware, rootkits and others.
вЂ“
Memory Scan checks the programs running in the virtual machine's memory.
вЂ“
Custom Scan allows you to choose the locations to be scanned and to configure
the scan options. To define a custom scan:
вЂў
Go to Options tab to set the scan options. Click the security level that best
suits your needs (Aggressive, Normal or Permissive). Use the description on
the right-side of the scale to guide your choice.
Based on the selected profile, the scan options in the Settings section are
automatically configured. However, if you want to, you can configure them in
detail. To do that, select the Custom option and then go to the Settings
section.
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Scan options and settings
The following options are available:
вЂ“
File Types. Use these options to specify which types of files you want to
be scanned. You can set Bitdefender Tools to scan all files (regardless of
their file extension), application files only or specific file extensions you
consider to be dangerous. Scanning all files provides best protection, while
scanning applications only can be used to perform a quicker scan.
Note
Application files are far more vulnerable to malware attacks than other
types of files. For more information, refer to вЂњList of Application File TypesвЂќ
(p. 302).
If you want only specific extensions to be scanned, choose Custom
extensions from the menu and then enter the extensions in the edit field,
pressing Enter after each extension.
Computers scan task options - Adding custom extensions
вЂ“
Archives. Archives containing infected files are not an immediate threat
to system security. The malware can affect the system only if the infected
file is extracted from the archive and executed without having real-time
protection enabled. However, it is recommended to use this option in order
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to detect and remove any potential threat, even if it is not an immediate
threat.
Note
Scanning archived files increases the overall scanning time and requires
more system resources.
вЂў
вЂў
Scan inside archives. Select this option if you want to check archived
files for malware. If you decide on using this option, you can configure
the following optimization options:
вЂ“
Limit archive size to (MB). You can set a maximum accepted size
limit of archives to be scanned. Select the corresponding check box
and type the maximum archive size (in MB).
вЂ“
Maximum archive depth (levels). Select the corresponding check
box and choose the maximum archive depth from the menu. For
best performance choose the lowest value, for maximum protection
choose the highest value.
Scan email archives. Select this option if you want to enable scanning
of email message files and email databases, including file formats such
as .eml, .msg, .pst, .dbx, .mbx, .tbb and others.
Note
Email archive scanning is resource intensive and can impact system
performance.
вЂ“
вЂ“
Options. Select the corresponding check boxes to enable the desired
scan options.
вЂў
Scan memory. Select this option to scan programs running in the
system's memory.
вЂў
Scan for rootkits. Select this option to scan for rootkits and objects
hidden using such software.
вЂў
Scan detachable volumes. Select this option to scan any removable
storage drive attached to the virtual machine.
Scan Actions. Depending on the type of detected file, the following actions
are taken automatically:
вЂў
When an infected file is found. Files detected as infected match a
malware signature in the Bitdefender Malware Signature Database.
Security for Virtualized Environments can normally remove the malware
code from an infected file and reconstruct the original file. This operation
is known as disinfection.
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If an infected file is detected, Endpoint Security will automatically attempt
to disinfect it. If disinfection fails, the file is moved to quarantine in order
to contain the infection.
Important
For particular types of malware, disinfection is not possible because
the detected file is entirely malicious. In such cases, the infected file
is deleted from the disk.
вЂў
When a suspect file is found. Files are detected as suspicious by the
heuristic analysis. Because B-HAVE is a heuristic analysis technology,
Security for Virtualized Environments cannot be sure that the file is
actually infected with malware. Suspect files cannot be disinfected,
because no disinfection routine is available.
Scan tasks are configured by default to ignore suspect files. You may
want to change the default action in order to move suspect files to
quarantine. Quarantined files are sent for analysis to Bitdefender Labs
on a regular basis. If malware presence is confirmed, a signature is
released to allow removing the malware.
вЂў
When a rootkit is found. Rootkits represent specialized software used
to hide files from the operating system. Though not malicious in nature,
rootkits are often used to hide malware or to conceal the presence of
an intruder into the system.
Detected rootkits and hidden files are ignored by default.
Though not recommended, you can change the default actions. You can
specify a second action to be taken if the first one fails and different actions
for each category. Choose from the corresponding menus the first and the
second action to be taken on each type of detected file. The following
actions are available:
Disinfect
Remove the malware code from infected files. It is recommended to
always keep this as the first action to be taken on infected files.
Move to quarantine
Move detected files from their current location to the quarantine folder.
Quarantined files cannot be executed or opened; therefore, the risk of
getting infected disappears. You can manage quarantine files from the
Quarantine page of the console.
Delete
Delete detected files from the disk, without any warning. It is advisable
to avoid using this action.
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Ignore
No action will be taken on detected files. These files will only appear
in the scan log.
вЂў
Go to Target tab to add the locations you want to be scanned on the target
virtual machines.
In the Scan target section you can add a new file or folder to be scanned:
a. Choose a predefined location from the drop-down menu or enter the
Specific paths you want to scan.
b. Specify the path to the object to be scanned in the edit field.
вЂ“
If you have chosen a predefined location, complete the path as needed.
For example, to scan the entire Program Files folder, it suffices to
select the corresponding predefined location from the drop-down menu.
To scan a specific folder from Program Files, you must complete
the path by adding a backslash (\) and the folder name.
вЂ“
If you have chosen Specific paths, enter the full path to the object to
be scanned. It is advisable to use system variables (where appropriate)
to make sure the path is valid on all target virtual machines.
c. Click the corresponding
Add button.
To edit an existing location, click it. To remove a location from the list, move
the cursor over it and click the corresponding
Delete button.
Click the Exclusions sections if you want to define target exclusions.
Virtual Machines Scan Task - Defining Exclusions
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You can either use the exclusions defined by policy or define explicit exclusions
for the current scan task. For more details regarding exclusions, refer to
вЂњExclusionsвЂќ (p. 243).
7. Click Save to create the scan task. A confirmation message will appear.
8. You can view and manage the task in the Network > Tasks page. For more information,
refer to вЂњViewing and Managing TasksвЂќ (p. 174).
Install client
To protect your virtual machines with Security for Virtualized Environments, you must install
Bitdefender Tools (the client software) on each of them. Bitdefender Tools manages protection
on the virtual machines. It also communicates with Control Center to receive the
administrator's commands and to send the results of its actions. Once you have installed a
Security for Virtualized Environments client in a network, it will automatically detect
unprotected virtual machines in that network. The Security for Virtualized Environments
protection can then be installed on those virtual machines remotely from Control Center.
Remote installation is performed in the background, without the user knowing about it.
Warning
Before installation, be sure to uninstall existing antimalware and firewall software from virtual
machines. Installing Security for Virtualized Environments over existing security software
may affect their operation and cause major problems with the system. Windows Defender
and Windows Firewall will be turned off automatically when installation starts.
To remotely install the Security for Virtualized Environments protection on one or several
detected virtual machines:
1. Go to the Network page.
2. Choose Virtual Machines from the service selector.
3. Select the desired group from the left-side pane. All virtual machines from the selected
group are displayed in the right-side pane table.
4. Apply filters to display unmanaged virtual machines only. Click the Filters button and
select the following options: Unmanaged from the Security category and All items
recursively from the Depth category.
5. Select the check boxes corresponding to the virtual machines on which you want to
install protection.
6. Click the
Tasks button at the right-side of the table and choose Install client. The
Bitdefender Tools Installation wizard is displayed.
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Installing Bitdefender Tools from Tasks menu
7. Schedule the installation time:
вЂў
Now, to launch the deployment immediately.
вЂў
Scheduled, to set up the deployment recurrence interval. In this case, select the time
interval that you want (hourly, daily or weekly) and configure it according to your
needs.
Note
For example, when certain operations are required on the target machine before
installing the client (such as uninstalling other software and restarting the OS), you
can schedule the deployment task to run every 2 hours. The task will start on each
target machine every 2 hours until the deployment is successful.
8. Configure the appropriate settings for your environment.
9. Under Security Server Assignation, select the Security Server that will manage the
selected virtual machines. Choose the Security Server from the Security Server list, then
click the
Add button at the right side of the table.
When several Security Server machines are available, you can set their priority using the
arrow buttons available at the right side of the table.
10. Click Next.
11. Under the Credentials Manager section, specify the administrative credentials required
for remote authentication on selected virtual machines.
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Note
A warning message is displayed as long as you have not selected an administrator
account yet. This step is mandatory to remotely install the Bitdefender Tools on virtual
machines.
If you have not already defined the credentials in the Credentials manager, add the
required administrator accounts as follows:
a. Enter the user name and password of an administrator account for each of the selected
virtual machines in the corresponding fields. Optionally, you can add a description
that will help you identify each account more easily.
вЂў
If virtual machines are in a domain, it suffices to enter the credentials of the domain
administrator.
Use Windows conventions when entering the name of a domain user account, for
example, [email protected] or domain\user. To make sure that entered
credentials will work, add them in both forms ([email protected] and
domain\user).
вЂў
For Linux virtual machines, you must provide the credentials of the root account.
Note
Specified credentials are automatically saved to your Credentials Manager so that
you do not have to enter them the next time. For more information, refer to
вЂњCredentials ManagerвЂќ (p. 177).
b. Click the
Add button. The new account credentials are added.
c. Select the check box corresponding to the accounts you want to use.
12. Click Save. A confirmation message will appear.
13. You can view and manage the task in the Network > Tasks page. For more information,
refer to вЂњViewing and Managing TasksвЂќ (p. 174).
Uninstall client
To remotely uninstall Bitdefender Tools on one or several managed virtual machines:
1. Go to the Network page.
2. Choose Virtual Machines from the service selector.
3. Select the desired group from the left-side pane. All virtual machines from the selected
group are displayed in the right-side pane table.
4. Apply filters to display managed virtual machines only. Click the Filters button and select
the following options: Managed and Managed with Bitdefender Tools from the Security
category and All items recursively from the Depth category.
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5. Select the check boxes corresponding to the virtual machines on which you want to
remove protection from.
6. Click the
Tasks button at the right-side of the table and choose Uninstall client. A
confirmation message will appear.
7. You can view and manage the task in the Network > Tasks page. For more information,
refer to вЂњViewing and Managing TasksвЂќ (p. 174).
Update
To remotely update Bitdefender Tools and the virus signature on one or several managed
virtual machines:
1. Go to the Network page.
2. Choose Virtual Machines from the service selector.
3. Select the desired group from the left-side pane. All virtual machines from the selected
group are displayed in the right-side pane table.
4. Apply filters to display managed virtual machines only. Click the Filters button and select
the following options: Managed and Managed with Bitdefender Tools from the Security
category and All items recursively from the Depth category.
5. Select the check boxes corresponding to the virtual machines on which you want to
update the client.
6. Click the
Tasks button at the right-side of the table and choose Update. The
Credentials Manager window is displayed. Select the administrator accounts
corresponding to the virtual machines you want to update the client on.
7. Click Save to create the update task. A confirmation message will appear.
8. You can view and manage the task in the Network > Tasks page. For more information,
refer to вЂњViewing and Managing TasksвЂќ (p. 174).
Network Discovery
Network discovery is done automatically only by Endpoint Security with Endpoint Security
Relay role. If you do not have an Endpoint Security with Endpoint Security Relay role installed
in your network, you have to manually send a network discovery task to a machine protected
by Endpoint Security.
To run a network discovery task in your network:
1. Go to the Network page.
2. Choose Virtual Machines from the service selector.
3. Select the desired group from the left-side pane. All the entities from the selected group
are displayed in the right-side pane table.
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4. Select the check boxes corresponding to the entity you want to perform network discovery
with.
5. Click the
Task button at the right-side of the table and choose Network Discovery.
6. A confirmation message will appear. Click Yes.
7. You can view and manage the task in the Network > Tasks page. For more information,
refer to вЂњViewing and Managing TasksвЂќ (p. 174).
Install Security Server
To install a Security Server in your virtual environment:
1. Go to the Network page.
2. Choose Virtual Machines from the service selector.
3. Browse the VMware or Citrix inventory and select the check boxes corresponding to the
desired hosts or containers (vCenter Server, XenServer or datacenter). For a fast selection,
you can directly select the root container (VMware Inventory or Citrix Inventory). You will
be able to select hosts individually from the installation wizard.
Note
You cannot select hosts from different folders.
4. Click the Tasks button at the right side of the table and choose Install Security Server
from the menu. The Security Server Installation window is displayed.
Installing Security Server from Tasks menu
5. Select the hosts on which you want to install the Security Server instances.
6. Choose the configuration settings you want to use.
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Important
Using common settings while deploying multiple Security Server instances simultaneously
requires the hosts to share the same storage, have their IP addresses assigned by a
DHCP server and be part of the same network.
7. Click Next.
8. Enter a suggestive name for the Security Server.
9. Select the container in which you want to include the Security Server from the Deploy
Container menu.
10. Select the destination storage.
11. Choose the disk provisioning type. It is recommended to deploy the appliance using
thick disk provisioning.
Important
If you use thin disk provisioning and the disk space in the datastore runs out, the Security
Server will freeze and, consequently, the host will remain unprotected.
12. Configure the memory and CPU resource allocation based on the VM consolidation ratio
on the host. Choose Low, Medium or High to load the recommended resource allocation
settings or Manual to configure resource allocation manually.
13. Optionally, you can choose to set an administrative password for the Security Server
console. Setting an administrative password overrides the default root password ("sve").
14. Set the timezone of the appliance.
15. Select the network configuration type for the Bitdefender network. The IP address of the
Security Server must not change in time, as it is used by Linux agents for communication.
If you choose DHCP, make sure to configure the DHCP server to reserve an IP address
for the appliance.
If you choose static, you must enter the IP address, subnet mask, gateway and DNS
information.
16. Select the vShield network and enter the vShield credentials. Default label for the vShield
network is vmservice-vshield-pg.
17. Click Save to create the task. A confirmation message will appear.
Important
The Security Server packages are not included by default in the GravityZone appliance.
Depending on the settings made by the root administrator, the Security Server package
necessary for your environment will either be downloaded when a Security Server install
task is launched or the administrator will be notified about the missing image and the
installation will not proceed. If the package is missing, the root administrator will have
to manually download it before the installation is possible.
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18. You can view and manage the task in the Network > Tasks page. For more information,
refer to вЂњViewing and Managing TasksвЂќ (p. 174).
Uninstall Security Server
To uninstall a Security Server:
1. Go to the Network page.
2. Choose Virtual Machines from the service selector.
3. Select the datacenter or folder containing the host on which the Security Server is
installed.
4. Select the check box corresponding to the host on which the Security Server is installed.
5. Click the
Server.
Tasks button at the right-side of the table and choose Uninstall Security
6. Enter the vShield credentials and click Save to create the task.
7. You can view and manage the task in the Network > Tasks page. For more information,
refer to вЂњViewing and Managing TasksвЂќ (p. 174).
Update Security Server
To update a Security Server:
1. Go to the Network page.
2. Choose Virtual Machines from the service selector.
3. Select the host on which the Security Server is installed.
To easily locate the Security Server, you can use the Filters menu as follows:
вЂў
Go to Security tab and select Security Servers only.
вЂў
Go to Depth tab and select All items recursively.
4. Click the
Server.
Tasks button at the right-side of the table and choose Update Security
5. Click OK to create the task.
6. You can view and manage the task in the Network > Tasks page. For more information,
refer to вЂњViewing and Managing TasksвЂќ (p. 174).
9.2.9. Creating Quick Reports
You can choose to create instant reports on managed virtual machines starting from the
Network page:
1. Go to the Network page.
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2. Choose Virtual Machines from the service selector.
3. Select the desired group from the left-side pane. All virtual machines from the selected
group are displayed in the right-side pane table.
4. Filter the contents of the selected group only by managed virtual machines.
5. Select the check boxes corresponding to the virtual machines to be included in the report.
6. Click the Report button at the right-side of the table and choose the report type from
the menu. Activity reports will only include data from the last week. For more information,
refer to вЂњVirtual Machine ReportsвЂќ (p. 270)
7. Configure the report options. For more information, refer to вЂњCreating ReportsвЂќ (p. 274)
8. Click Generate. The report is immediately displayed. The time required for reports to be
created may vary depending on the number of managed virtual machines.
9.2.10. Assigning Policies
Security settings on virtual machines are managed using policies.
From the Network section you can view, change and assign policies for each virtual machine
or group of virtual machines.
Note
You can view or change the security settings only for managed virtual machines or for groups.
To make this task easier, filter the table contents only by managed virtual machines.
To view the security settings applied on a particular virtual machine:
1. Go to the Network page.
2. Choose Virtual Machines from the service selector.
3. Select the desired group from the left-side pane. All virtual machines from the selected
group are displayed in the right-side pane table.
4. Click the name of the managed virtual machine you are interested in. A details window
will appear.
5. In the Security section, click the name of the current policy to view its settings.
6. You can change security settings as needed. Please note that any change you make will
also apply to all other virtual machines on which the policy is active.
For more information about changing virtual machine policies, refer to вЂњVirtual Machine
PoliciesвЂќ (p. 227)
To assign a policy to a virtual machine or a group:
1. Go to the Network page.
2. Choose Virtual Machines from the service selector.
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3. Select the desired group from the left-side pane. All virtual machines from the selected
group are displayed in the right-side pane table.
4. Select the check box of the desired virtual machine or group. You can select one or
several objects of the same type only from the same level.
5. Click the
Policy button at the right side of the table.
6. Make the necessary settings in the Policy assignment window. For more information,
refer to вЂњAssigning Policies to Network ObjectsвЂќ (p. 183).
9.3. Managing Mobile Devices
To manage the security of mobile devices used in your company, first you have to associate
them to specific users in Control Center, then install and activate the GravityZone Mobile
Client application on each of them.
Mobile devices can be enterprise-owned or personally-owned. You can install and activate
GravityZone Mobile Client on each mobile device, then hand it to the corresponding user.
Users can also install and activate GravityZone Mobile Client by themselves, following the
instructions received by email. For more information, refer to вЂњInstall GravityZone Mobile
Client on DevicesвЂќ (p. 88).
To view the mobile devices of users under your account, go to the Network section and
choose Mobile Devices from the service selector. The Network page displays the available
user groups in the left-side pane and the corresponding users and devices in the right-side
pane.
If integration with Active Directory has been configured, you can add mobile devices to
existing Active Directory users. You can also create users under Custom Groups and add
mobile devices to them.
You can switch the right-side pane view to Users or to Devices using the Filters menu
located above the table. The Users view allows you to manage users in Control Center (add
users and mobile devices, check the number of devices for each user, etc.). Use the Devices
view to easily manage and check the details of each mobile device in the Control Center.
You can manage users and mobile devices in the Control Center as follows:
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
Add custom users.
Add mobile devices to users.
Organize custom users into groups.
Filter and search users and devices.
Check user or device status and details.
Run tasks on mobile devices.
Create quick reports about mobile devices.
Check and change device security settings.
Synchronize the Control Center inventory with Active Directory.
Delete users and mobile devices.
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9.3.1. Adding Custom Users
If integration with Active Directory has been configured, you can add mobile devices to
existing Active Directory users.
In non-Active Directory situations, you must first create custom users in order to have a
mean to identify the owners of mobile devices.
To add a custom user:
1. Go to the Network page.
2. Choose Mobile Devices from the service selector.
3. In the left-side pane, select Custom Groups.
4. Click the
appear.
Add user button at the right-side of the table. A configuration window will
5. Specify the required user details:
вЂў A suggestive username (for example, the user's full name)
вЂў User's email address
Important
вЂў
Make sure to provide a valid email address. The user will be sent the installation
instructions by email when you add a device.
вЂў
Each email address can only be associated with one user.
6. Click OK.
You can afterwards create user groups under Custom Groups.
The policy and tasks assigned to a user will apply to all devices owned by the corresponding
user.
9.3.2. Adding Mobile Devices to Users
A user may have an unlimited number of mobile devices. You can add devices to one or
multiple users, but only one device per user at a time.
Adding a device to a single user
To add a device to a specific user:
1. Go to the Network page.
2. Choose Mobile Devices from the service selector.
3. Locate the user in the Active Directory folders or in Custom Groups and select the
corresponding check box in the right-side pane.
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Note
The Filters must be set on Users in the View tab.
4. Click the
appear.
Add device button at the right-side of the table. A configuration window will
Add mobile device to a user
5. Configure the mobile device details:
a. Enter a suggestive name for the device.
b. Use the Auto-configure name option if you want the device name to be automatically
generated. When added, the device has a generic name. Once the device is activated,
it is automatically renamed with the corresponding manufacturer and model
information.
c. Select the device ownership type (enterprise or personal). You can anytime filter
mobile devices by ownership and manage them according to your needs.
d. Select the Show activation credentials option if you are going to install the
GravityZone Mobile Client on the user's device.
6. Click OK to add the device. The user is immediately sent an email with the installation
instructions and the activation details to be configured on the device. The activation
details include the activation token and the communication server address (and
corresponding QR code).
7. If you have selected the Show activation credentials option, the Activation Details
window appears, displaying the unique activation token, the communication server
address and corresponding QR code for the new device.
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Mobile devices activation details
After installing the GravityZone Mobile Client, when prompted to activate the device,
enter the activation token and the communication server address or scan the provided
QR code.
Adding devices to multiple users
To add mobile devices to a selection of users and groups:
1. Go to the Network page.
2. Choose Mobile Devices from the service selector.
3. Locate the users or groups in the Active Directory folders or in Custom Groups and
select the corresponding check boxes in the right-side pane.
Note
The Filters must be set on Users in the View tab.
4. Click the Add device button at the right-side of the table. In this case, the configuration
window that appears, allows you to define the device ownership only.
If there are users with unspecified email address, you are immediately notified with a
message. The list of corresponding users will be available in the Notification area of
Control Center.
Mobile devices created by multiple selection have by default a generic name in Control
Center. Once a device is activated, it is automatically renamed with the corresponding
manufacturer and model information.
5. Click OK to add the devices. The users are immediately sent an email with the installation
instructions and the activation details to be configured on their devices. The activation
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details include the activation token and the communication server address (and
corresponding QR code).
You can check the number of devices assigned to each user in the right-side pane, under
Devices column.
9.3.3. Organizing Custom Users into Groups
You can view the available user groups in the left-side pane of the Network page.
Active Directory users are grouped under Active Directory. You cannot edit the Active
Directory groups. You can only view and add devices to the corresponding users.
You can place all non-Active Directory users under Custom Groups, where you can create
and organize groups as you want. A major benefit is that you can use group policies to meet
different security requirements.
Under Custom Groups you can create, delete, rename and move user groups within a
custom-defined tree structure.
Important
Please note the following:
вЂў
A group can contain both users and other groups.
вЂў
When selecting a group in the left-side pane, you can view all users except those placed
into its sub-groups. To view all users included in the group and in its sub-groups, click
the Filters menu located above the table and select Show all users (including
subfolders) in the Depth section.
Creating Groups
To create a custom group:
1. Select Custom Groups in the left-side pane.
2. Click the
Add group button at the top of the left-side pane.
3. Enter a suggestive name for the group and click OK. The new group is displayed under
Custom Groups.
Renaming Groups
To rename a custom group:
1. Select the group in the left-side pane.
2. Click the
Edit group button at the top of the left-side pane.
3. Enter the new name in the corresponding field.
4. Click OK to confirm.
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Moving Groups and Users
You can move groups and users anywhere inside the Custom Groups hierarchy. To move
a group or a user, drag and drop it from the current location to the new one.
Note
The entity that is moved will inherit the policy settings of the new parent group, unless the
policy inheritance has been disabled and a different policy has been assigned to it. For more
information about policy inheritance, refer to вЂњAssigning Policies to Network ObjectsвЂќ (p.
183).
Deleting Groups
A group cannot be deleted if it contains at least one user. Move all users from the group you
want to delete to another group. If the group includes sub-groups, you can choose to move
all sub-groups rather than individual users.
To delete a group:
1. Select the empty group.
2. Click the
Remove group button at the top of the left-side pane. You will have to
confirm your action by clicking Yes.
9.3.4. Managed and Unmanaged Mobile Devices
You can easily identify the mobile devices status by checking the corresponding icon.
Mobile devices can have the following management statuses:
вЂў
Managed (Active), when all the following conditions are satisfied:
вЂ“
The GravityZone Mobile Client is activated on the device.
вЂ“
The GravityZone Mobile Client has synchronized with the Control Center within the
last 48 hours.
вЂў
Managed (Idle), when all the following conditions are satisfied:
вЂ“
The GravityZone Mobile Client is activated on the device.
вЂ“
The GravityZone Mobile Client has not synchronized with the Control Center for more
than 48 hours.
вЂў
Unmanaged, in the following situations:
вЂ“
The GravityZone Mobile Client has not yet been installed and activated on the mobile
device.
вЂ“
The GravityZone Mobile Client has been uninstalled from the mobile device (for Android
devices only).
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The Bitdefender MDM profile has been removed from the device (for iOS devices
only).
To check the devices management status:
1. Go to the Network page.
2. Choose Mobile Devices from the service selector.
3. In the left-side pane, select the group you are interested in.
4. Click the Filters menu located above the table and make the following settings:
a. Go to View tab and select Devices.
b. Go to Security tab and select the status you are interested in under Management
section. You can select one or several filter criteria at the same time.
c. You can also choose to view all devices recursively, by selecting the corresponding
option in the Depth tab.
d. Click Save.
All the mobile devices corresponding to the selected criteria are displayed in the table.
You can also generate a Device Synchronization status report on one or several mobile
devices. This report provides detailed information regarding the synchronization status of
each selected device, including the date and time of the last synchronization. For more
information, refer to вЂњCreating Quick ReportsвЂќ (p. 166)
9.3.5. Compliant and Not Compliant Mobile Devices
Once the GravityZone Mobile Client application has been activated on a mobile device, the
Control Center checks if the corresponding device meets all the compliance requirements.
Mobile devices can have the following security statuses:
вЂў Without Security Issues, when all compliance requirements are satisfied.
вЂў With Security Issues, when at least one of the compliance requirements is not satisfied.
When a device is declared non-compliant, the user is prompted to fix the non-compliance
issue. The user must make the required changes within a certain time period, otherwise
the action for non-compliant devices defined in the policy will be applied.
For more information regarding the non-compliance actions and criteria, refer to
вЂњComplianceвЂќ (p. 251).
To check the devices compliance status:
1. Go to the Network page.
2. Choose Mobile Devices from the service selector.
3. In the left-side pane, select the group you are interested in.
4. Click the Filters menu located above the table and make the following settings:
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a. Go to View tab and select Devices.
b. Go to Security tab and select the status you are interested in under Security Issues
section. You can select one or several filter criteria at the same time.
c. You can also choose to view all devices recursively, by selecting the corresponding
option in the Depth tab.
d. Click Save.
All the mobile devices corresponding to the selected criteria are displayed in the table.
5. You can view the device compliance ratio for each user:
a. Click the Filters menu located above the table and select Users from the View
category. All the users in the selected group are displayed in the table.
b. Check the Compliance column to view how many devices are compliant from the
total number of devices owned by the user.
You can also generate a Device Compliance report on one or several mobile devices. This
report provides detailed information regarding the compliance status of each selected device,
including the non-compliance reason. For more information, refer to вЂњCreating Quick ReportsвЂќ
(p. 166)
9.3.6. Checking User and Mobile Devices Details
You can obtain detailed information about each user and mobile device from the Network
page.
Checking User Details
1. Go to the Network page.
2. Choose Mobile Devices from the service selector.
3. Select the desired group in the left-side pane.
4. Click the Filters menu located above the table and select Users from the View category.
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Mobile devices - Filter by View
Click Save. All users in the selected group are displayed in the table.
Network - Mobile devices page - Users view
5. Check the information displayed in the table columns for each user:
вЂў
Name. The user name.
вЂў
Devices. The number of devices attached to user. Click the number to switch to the
Devices view and display the corresponding devices only.
вЂў
Compliance. The ratio of compliant devices to total devices attached to user. Click
the first value to switch to the Devices view and display the compliant devices only.
6. Click the name of the user you are interested in. A configuration window appears, where
you can view and edit the user's name and email address.
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Checking Device Details
1. Go to the Network page.
2. Choose Mobile Devices from the service selector.
3. Select the desired group in the left-side pane.
4. Click the Filters menu located above the table and select Devices from the View category.
Click Save. All devices belonging to users in the selected group are displayed in the
table.
Mobile devices - Devices view
5. Check the information displayed in the table columns for each device:
вЂў
Name. The device name.
вЂў
User. The name of the user owning the corresponding device.
вЂў
OS. The operating system of the corresponding device.
6. Click the name of a device for more details. The Mobile Device Details window appears,
where you can check the following information grouped under Overview and Details
tabs:
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Mobile device details
вЂў
вЂў
General.
вЂ“
Name. The name specified when adding the device in Control Center.
вЂ“
User. The device owner's name.
вЂ“
Group. The mobile device's parent group in the network inventory.
вЂ“
OS. The mobile device's operating system.
вЂ“
Ownership. The mobile device ownership type (enterprise or personal).
Security.
вЂ“
Client Version. The version of GravityZone Mobile Client application installed on
the device, only detected after enrollment.
вЂ“
Policy. The policy currently assigned to the mobile device. Click the policy name
to go to the corresponding Policy page and check the security settings.
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Important
By default, only the user who created the policy can modify it. To change that,
the policy owner must check the option Allow other users to change this policy
from the policyвЂ™s Details page. The changes made to a policy will affect all devices
assigned with the corresponding policy. For more information, refer to вЂњAssigning
PoliciesвЂќ (p. 166).
вЂ“
License status. View license information for the corresponding device.
вЂ“
Compliance status. The compliance status is available for managed mobile
devices. A mobile device can be Compliant or Not compliant.
Note
For not compliant mobile devices, a notification icon
is displayed. Check the
icon's tooltip to view the non-compliance reason.
For more details regarding mobile devices compliance, refer to вЂњComplianceвЂќ (p.
251).
вЂў
вЂ“
Malware Activity for today. A quick overview regarding the number of malware
detections for the corresponding device in the current day.
вЂ“
Lock Password. A unique password automatically generated at device enrollment,
which is used for remotely locking the device (for Android devices only).
вЂ“
Encryption status. Some of 3.0 Android devices or newer support the device
encryption feature. Check the encryption status in the device details page to find
out if the corresponding device supports the encryption feature. If the encryption
has been required by policy on the device, you can also view the encryption
activation status.
Activation Details
вЂ“
Activation Code. The unique activation token assigned to the device.
вЂ“
The communication server address.
вЂ“
QR Code. The unique QR Code containing the activation token and the
communication server address.
вЂў
Hardware. You can view here the device hardware information, available only for
managed (activated) devices. Hardware information is checked every 12 hours and
updated if changes occur.
вЂў
Network. You can view here network connectivity information, available only for
managed (activated) devices.
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9.3.7. Filtering and Sorting Mobile Devices
The Mobile Devices inventory table can span several pages, depending on the number of
users or devices (only 10 entries are displayed per page by default). To move through the
pages, use the navigation buttons at the bottom of the table. To change the number of
entries displayed on a page, select an option from the menu next to the navigation buttons.
If there are too many entries, you can use the filter options to display only the entities you
are interested in.
Filtering Users and Mobile Devices using the Filters Menu
1. Go to the Network page.
2. Choose Mobile Devices from the service selector.
3. In the left-side pane, select the group you are interested in.
4. Click the Filters menu located above the table in the right-side pane.
5. Select the desired filter criteria:
вЂў
Type. Select the type of entities to filter by (Users/Devices or Folders).
Mobile devices - Filter by Type
вЂў
Security. Select the type of mobile devices you want to be displayed (managed,
unmanaged, vulnerable or secured devices).
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Mobile devices - Filter by Security
вЂў
Policy. Select the policy template you want to filter the mobile devices by as well as
the policy assignment status (Assigned or Pending).
Mobile devices - Filter by Policy
вЂў
View. Select Users to display only users in the selected group. Select Devices to
display only devices in the selected group.
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Mobile devices - Filter by View
вЂў
Ownership. You can filter mobile devices by ownership, choosing to show Enterprise
devices or Personal.
Mobile devices - Filter by Ownership
вЂў
Depth. When managing a tree-structure mobile devices network, mobile devices
placed in sub-groups are not displayed by default. Select All items recursively to
view all mobile devices included in the current group and in its sub-groups.
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Mobile devices - Filter by Depth
6. Click Save to filter the mobile devices by the selected criteria.
Filtering Users and Mobile Devices using the Table Columns
The right-side pane table provides specific information on users and mobile devices. You
can use the categories available on each column to filter the table contents.
1. Go to the Network page.
2. Choose Mobile Devices from the service selector.
3. In the left-side pane, select the group you are interested in.
4. Switch to the desired view (Users or Mobile Devices) using the Filters menu located
above the table in the right-side pane.
5. Filter the contents of the right-side pane table using the categories available on each
column:
вЂў
Enter the search term in the corresponding search boxes under the column headers.
For example, in the Devices view, enter the name of the user you are looking for in
the User field. Only the matching mobile devices will appear in the table.
вЂў
Select the desired criteria in the corresponding drop-down list boxes under the column
headers.
For example, in the Devices view, click the Synchronization list box and select
Unlinked to view only the unlinked mobile devices in the selected group.
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Note
To clear the search term and show all entities, place the mouse cursor over the
corresponding box and click the icon.
Sorting the Mobile Devices Inventory
To sort data by a specific column, click the column headers. For example, if you want to
order users by name, click the Name heading. If you click the heading again, the users will
be displayed in reverse order.
9.3.8. Running Tasks on Mobile Devices
From the Network page, you can remotely run several administrative tasks on mobile devices.
This is what you can do:
вЂў
вЂў
вЂў
вЂў
вЂў
вЂњLockвЂќ (p. 162)
вЂњUnlockвЂќ (p. 163)
вЂњWipeвЂќ (p. 163)
вЂњScanвЂќ (p. 164)
вЂњLocateвЂќ (p. 165)
Mobile devices tasks
In order to run remote tasks on mobile devices, certain prerequisites must be met. For more
information, refer to вЂњSecurity for Mobile Devices RequirementsвЂќ (p. 9).
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You can choose to create tasks individually for each mobile device, for each user or for
groups of users. For example, you can remotely scan for malware the mobile devices of a
group of users. You can also run a locate task for a specific mobile device.
The network inventory can contain active, idle or unmanaged mobile devices. Once created,
tasks will start running immediately on active mobile devices. For Idle devices, the tasks will
start as soon as they get back online. Tasks will not be created for unmanaged mobile
devices. A notification stating that the task could not be created will be displayed in this
case.
You can view and manage tasks in the Network > Tasks page. For more information, refer
to вЂњViewing and Managing TasksвЂќ (p. 174).
Lock
The Lock task immediately locks the screen of target mobile devices. The Lock task behavior
is operating system dependent:
вЂў On Android, the screen is locked with a password generated by Control Center. If the
user already has a lock screen password, this will be automatically changed. The device
can be unlocked only by an Unlock task sent from the Control Center.
Note
The lock screen password generated by Control Center is displayed in the Mobile Device
Details window.
вЂў On iOS, if the device has a lock screen password, it is asked in order to unlock.
To remotely lock mobile devices:
1. Go to the Network page.
2. Choose Mobile Devices from the service selector.
3. Select the desired group from the left-side pane.
4. Click the Filters menu located above the table and select Users from the View category.
Click Save. All users in the selected group are displayed in the table.
5. Select the check boxes corresponding to users you are interested in. You can select one
or several users at the same time.
6. Click the
Task button at the right-side of the table and choose Lock.
7. You will have to confirm your action by clicking Yes. A message will inform you whether
the task was created or not.
8. You can view and manage the task in the Network > Tasks page. For more information,
refer to вЂњViewing and Managing TasksвЂќ (p. 174).
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Unlock
The Unlock task resets the screen locking with password and unlocks the screen on the
target mobile devices.
Note
When unlocking a mobile device that is required to have a lock screen password via the
policy, GravityZone Mobile Client will notify the user to set a new lock screen password
according to policy settings.
To remotely unlock mobile devices:
1. Go to the Network page.
2. Choose Mobile Devices from the service selector.
3. Select the desired group from the left-side pane.
4. Click the Filters menu located above the table and select Users from the View category.
Click Save. All users in the selected group are displayed in the table.
5. Select the check boxes corresponding to users you are interested in. You can select one
or several users at the same time.
6. Click the
Task button at the right-side of the table and choose Unlock.
7. You will have to confirm your action by clicking Yes. A message will inform you whether
the task was created or not.
8. You can view and manage the task in the Network > Tasks page. For more information,
refer to вЂњViewing and Managing TasksвЂќ (p. 174).
Note
After applying the Unlock task to encrypted Android devices, the user is still prompted to
provide a blank password.
Wipe
The Wipe task restores the target mobile devices to factory settings. Run this task to remotely
erase all sensitive information and applications stored on target mobile devices.
Warning
Use the Wipe task carefully. Check the ownership of target devices (if you want to avoid
wiping personally-owned mobile devices) and make sure that you really want to wipe the
selected devices. Once sent, the Wipe task cannot be undone.
To remotely wipe a mobile device:
1. Go to the Network page.
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2. Choose Mobile Devices from the service selector.
3. Select the desired group from the left-side pane.
4. Click the Filters menu located above the table and select Devices from the View category.
Click Save. All devices in the selected group are displayed in the table.
Note
You can also select Show all devices (including subfolders) under Depth section to
view recursively all devices in the current group.
5. Select the check box corresponding to the device you want to wipe.
6. Click the
Task button at the right-side of the table and choose Wipe.
7. You will have to confirm your action by clicking Yes. A message will inform you whether
the task was created or not.
8. You can view and manage the task in the Network > Tasks page. For more information,
refer to вЂњViewing and Managing TasksвЂќ (p. 174).
Scan
The Scan task allows you to check selected mobile devices for malware. The device user
is notified about any detected malware and prompted to remove it. The scan is performed
in the cloud, therefore the device must have Internet access.
Note
The remote scan does not work on iOS devices (platform limitation).
To remotely scan mobile devices:
1. Go to the Network page.
2. Choose Mobile Devices from the service selector.
3. Select the desired group from the left-side pane.
4. Click the Filters menu located above the table and select Devices from the View category.
Click Save. All devices in the selected group are displayed in the table.
Note
You can also select Show all devices (including subfolders) under Depth section to
view recursively all devices in the current group.
To display only Android devices in the selected group, go to the OS column header in
the right-side pane and choose Android from the corresponding list box.
5. Select the check boxes corresponding to devices you want to scan.
6. Click the
Task button at the right-side of the table and choose Scan.
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7. You will have to confirm your action by clicking Yes. A message will inform you whether
the task was created or not.
8. You can view and manage the task in the Network > Tasks page. A scan report is
available when the task completes. Click the corresponding
to generate an instant report.
icon in the Reports column
For more information, refer to вЂњViewing and Managing TasksвЂќ (p. 174).
Locate
The Locate task opens a map showing the location of selected devices. You can locate one
or several devices at the same time.
For the Locate task to work, the location services must be enabled on the mobile devices.
To locate mobile devices:
1. Go to the Network page.
2. Choose Mobile Devices from the service selector.
3. Select the desired group from the left-side pane.
4. Click the Filters menu located above the table and select Devices from the View category.
Click Save. All devices in the selected group are displayed in the table.
Note
You can also select Show all devices (including subfolders) under Depth section to
view recursively all devices in the current group.
5. Select the check box corresponding to the device you want to locate.
6. Click the
Task button at the right-side of the table and choose Locate.
7. The Location window opens, displaying the following information:
вЂў
A map showing the position of the selected mobile devices. If a device is not
synchronized, the map will display its last known location.
вЂў
A table displaying the details of selected devices (name, user, last synchronization
date and time). To view the map location of a certain device listed in the table, just
select its check box. The map will instantly switch to the corresponding device's
location.
вЂў
The Autorefresh option automatically updates the selected mobile devices locations
after each 10 seconds.
8. You can view and manage the task in the Network > Tasks page. For more information,
refer to вЂњViewing and Managing TasksвЂќ (p. 174).
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9.3.9. Creating Quick Reports
You can choose to create instant reports on mobile devices under your account from the
Network page:
1. Go to the Network page.
2. Choose Mobile Devices from the service selector.
3. Select the desired group from the left-side pane.
4. Click the Filters menu located above the table and select Users from the View category.
Click Save. All users in the selected group are displayed in the table.
5. Select the check boxes corresponding to users you are interested in. You can select one
or several users at the same time.
6. Click the Report button at the right-side of the table and choose the report type from
the menu. Activity reports will only include data from the last week. For more information,
refer to вЂњMobile Devices ReportsвЂќ (p. 272)
7. Configure the report options. For more information, refer to вЂњCreating ReportsвЂќ (p. 274)
8. Click Generate. The report is immediately displayed. The time required for reports to be
created may vary depending on the number of selected mobile devices.
9.3.10. Assigning Policies
Security settings on mobile devices are managed using policies.
From the Network section you can view, change and assign policies for mobile devices
under your account.
You can assign policies to groups, users or specific mobile devices.
Note
A policy assigned to a user affects all devices owned by the user. For more information,
refer to вЂњAssigning Policies to Network ObjectsвЂќ (p. 183).
You can anytime view the mobile devices security settings. Switch to the corresponding
network view using the Filters menu located above the right-side pane table.
To view the security settings assigned to a mobile device:
1. Go to the Network page.
2. Choose Mobile Devices from the service selector.
3. Click the Filters menu located above the table and select Devices from the View category.
Click Save. All devices belonging to users in the selected group are displayed in the
table.
4. Click the name of the mobile device you are interested in. A details window will appear.
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5. In the Security section, click the name of the current policy to view its settings.
6. You can change security settings as needed. Please note that any change you make will
also apply to all other devices on which the policy is active.
For more information, refer to вЂњMobile Device PoliciesвЂќ (p. 246)
To assign a policy to a mobile device:
1. Go to the Network page.
2. Choose Mobile Devices from the service selector.
3. In the left-side pane, select the group you are interested in.
4. Click the Filters menu located above the table and select Devices from the View category.
Click Save. All devices belonging to users in the selected group are displayed in the
table.
5. In the right-side pane, select the check box of the mobile device you are interested in.
6. Click the
Policy button at the right side of the table.
7. Make the necessary settings in the Policy assignment window. For more information,
refer to вЂњAssigning Policies to Network ObjectsвЂќ (p. 183).
9.3.11. Synchronizing with Active Directory
The network inventory is automatically synchronized with Active Directory at a time interval
specified in the root configuration. For more information, refer to вЂњActive DirectoryвЂќ (p. 25).
To manually synchronize the currently displayed users list with Active Directory:
1. Go to the Network page.
2. Choose Mobile Devices from the service selector.
3. Click the
Synchronize with Active Directory button at the right side of the table.
4. You will have to confirm your action by clicking Yes.
Note
For large Active Directory networks, the synchronization may take a longer time to
complete.
9.3.12. Deleting Users and Mobile Devices
When the network inventory contains obsolete users or mobile devices, it is recommended
to delete them.
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Deleting Mobile Devices from the Network Inventory
When you delete a device from Control Center:
вЂў GravityZone Mobile Client is unlinked, but not removed from the device.
вЂў All logs related to the deleted device are still available.
вЂў Your personal information and applications are not affected.
вЂў For iOS devices, the MDM Profile remains installed.
Warning
вЂў
You cannot restore deleted mobile devices.
вЂў
Before deletion, perform an Unlock task to make sure the device is not locked. If you
accidentally delete a locked device, you need to reset the device to the factory settings
to unlock it.
To delete a mobile device:
1. Go to the Network page.
2. Choose Mobile Devices from the service selector.
3. In the left-side pane, select the group you are interested in.
4. Click the Filters menu located above the table and select Devices from the View category.
5. Click Save.
6. Select the check box corresponding to the mobile devices you want to delete.
7. Click the
Delete button at the right-side of the table. You will have to confirm your
action by clicking Yes.
Deleting Users from the Network Inventory
Users currently associated with mobile devices cannot be deleted. You will have to delete
the corresponding mobile devices first.
Note
You can delete users from the Custom Groups only.
To delete a user:
1. Go to the Network page.
2. Choose Mobile Devices from the service selector.
3. In the left-side pane, select the group you are interested in.
4. Click the Filters menu located above the table and select Users from the View category.
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5. Click Save.
6. Select the check box corresponding to the user you want to delete.
7. Click the
Delete button at the right-side of the table. You will have to confirm your
action by clicking Yes.
9.4. Installation Packages
The GravityZone protection components can be installed on the target network objects
either by deploying them from Control Center or by downloading the needed installation
package and running it manually on the target network objects.
You can manage installation packages from the Network > Packages page.
9.4.1. Creating Installation Packages
Depending on the protected environment, you might need to make certain customizations
to the installation packages, to better fit the security needs.
Creating Endpoint Security Installation Packages
To create an Endpoint Security installation package:
1. Connect and log in to Control Center using your account.
2. Go to the Network > Packages page.
The Packages page
3. Click the Add button at the right side of the table and choose Endpoint Security from
the menu. A configuration window will appear.
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Create Endpoint Security Packages - Options
4. Enter a suggestive name and description for the installation package you want to create.
5. Select the target computer role:
вЂў
Endpoint. Select this option to create the package for a regular endpoint.
вЂў
Endpoint Security Relay. Select this option to create the package for an endpoint
with Endpoint Security Relay role. Endpoint Security Relay is a special role which
installs an update server on the target machine along with Endpoint Security, which
can be used to update all the other clients in the network, lowering the bandwidth
usage between the client machines and the GravityZone appliance.
6. Select the protection modules you want to install.
7. From the Language field, select the desired language for the client's interface.
8. Select Scan before installation if you want to make sure the computers are clean before
installing the Endpoint Security on them. An on-the cloud quick scan will be performed
on the corresponding computers before starting the installation.
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9. Endpoint Security is installed in the default installation directory on the selected
computers. Select Use custom installation path if you want to install the Endpoint
Security in a different location. In this case, enter the desired path in the corresponding
field. Use Windows conventions when entering the path (for example, D:\folder). If
the specified folder does not exist, it will be created during the installation.
10. If you want to, you can set a password to prevent users from removing protection. Select
Set uninstall password and enter the desired password in the corresponding fields.
11. Click Next.
12. Depending on the installation package role (Endpoint or Endpoint Security Relay), choose
the entity to which the target computers will periodically connect to update the client:
вЂў
GravityZone Appliance, available for both roles. You can also configure the
Communication Server and local update addresses in the following fields, if required.
To change the local update address, use one of these syntaxes:
Note
The update address configured here is used temporarily after installation. As soon
as a policy is applied to the client, the update location is changed according to policy
settings. To make sure the client continues to update from the same update address,
configure it accordingly in the policy settings.
вЂ“
вЂ“
вЂў
update_server_ip:port
update_server_name:port
Endpoint Security Relay, if you want to connect the endpoints to an Endpoint Security
Relay installed in your network. All computers with Endpoint Security Relay role
detected in your network will show-up in the table displayed below. Select the Endpoint
Security Relay that you want. Connected endpoints will communicate with Control
Center only via the specified Endpoint Security Relay.
Important
Port 7074 must be open for the deployment through Endpoint Security Relay to work.
13. Click Save.
You can find the new installation package in the list of packages.
Creating Bitdefender Tools Installation Packages
To create a Bitdefender Tools installation package:
1. Connect and log in to Control Center using your administrator account.
2. Go to the Network > Packages page.
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The Packages page
3. Click the Add button at the right side of the table and choose Bitdefender Tools from
the menu. A configuration window will appear.
Create Bitdefender Tools Packages
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4. Enter a suggestive name and description for the installation package you want to create.
5. Configure settings as needed.
6. Select the Security Server that will be used for scanning the virtual machines:
a. Click the Security Server field. The list of detected Security Servers is displayed.
b. Select an entity.
c. Click the
Add button at the right side of the table.
The Security Server is added to the list. All target virtual machines will be scanned
by the specified Security Server.
d. Follow the same steps to add several Security Servers, if available. In this case, you
can configure their priority using the up and down arrows available at the right side
of each entity.
e. To delete one entity from the list, click the corresponding
side of the table.
Delete button at the right
7. Click Save.
You can find the new custom installation package in the list of packages.
9.4.2. Downloading Installation Packages
To download Endpoint Security installation packages:
1. Log in to Control Center from the computer on which you want to install protection.
2. Go to the Network > Packages page.
3. Select the Endpoint Security installation package you want to download.
4. Click the Download button at the right side of the table and select the type of installer
you want to use. Two types of installation files are available:
вЂў
Downloader. The downloader first downloads the full installation kit from the Control
Center appliance and then starts the installation. It is small in size and it can be run
both on 32-bit and 64-bit systems (which makes it easy to distribute).
вЂў
Full Kit. The full installation kits are bigger in size and they have to be run on the
corresponding operating system type.
Note
Available full kit versions:
вЂ“
Windows OS: 32-bit and 64-bit systems
вЂ“ Mac OS X: only 64-bit systems
Make sure to use the correct version for the computer you install on.
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5. Save the file to the computer.
9.4.3. Send Installation Packages Download Links by Email
1. Go to the Network > Packages page.
2. Select the installation package that you want.
3. Click the
Send download links button at the right-side of the table. A configuration
window will appear.
4. Enter the email of each user you want to receive the installation package download link.
Press Enter after each email.
Please make sure that each entered email address is valid.
5. If you want to view the download links before sending them by email, click the View
installation links button.
6. Click Send. An email containing the installation link is sent to each specified email address.
9.5. Viewing and Managing Tasks
The Network > Tasks page allows you to view and manage all the tasks you have created.
Once you have created a task for one of several network objects, you can view it in the tasks
table.
You can do the following from the Network > Tasks page:
вЂў
вЂў
вЂў
вЂў
Check the task status
View task reports
Re-run tasks
Delete tasks
9.5.1. Checking Task Status
Each time you create a task for one or several network objects, you will want to check its
progress and get notified when errors occur.
Go to the Network > Tasks page and check the Status column for each task you are
interested in. You can check the status of the main task, and you can also obtain detailed
information about each sub-task.
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The Tasks page
вЂў Checking the main task status.
The main task concerns the action launched on network objects (such as install client
or scan) and contains a certain number of sub-tasks, one for each selected network
object. For example, a main installation task created for eight computers contains eight
sub-tasks. The numbers between brackets represent the sub-tasks completion ratio. For
example, (2/8) means that two out of eight sub-tasks are finished.
The main task status may be:
вЂ“ Pending, when none of the sub-tasks is started yet, or when the number of concurrent
deployments is exceeded. The maximum number of concurrent deployments can be
set from the Configuration menu. For more information, refer to вЂњMiscellaneousвЂќ (p.
22).
вЂ“ In Progress, when all sub-tasks are running. The main task status remains In Progress
until the last sub-task is done.
вЂ“ Finished, when all sub-tasks are (successfully or unsuccessfully) finished. In case of
unsuccessful sub-tasks, a warning symbol is displayed.
вЂў Checking the sub-tasks status.
Go to the task you are interested in and click the link available in the Status column to
open the Status window. You can view the list of network objects assigned with the
main task and the status of the corresponding sub-task. The sub-tasks status can be:
вЂ“
In Progress, when the sub-task is still running.
вЂ“
Finished, when the sub-task has finished successfully.
вЂ“
Pending, when the sub-task has not started yet. This can happen in the following
situations:
вЂ“
вЂў
The sub-task is waiting in a queue.
вЂў
There are connectivity issues between Control Center and the target network
object.
вЂў
The target device is Idle (offline), in the case of mobile devices. The task will run
on target device as soon as it gets back online.
Failed, when the sub-task could not start or it had stopped due to errors, such as
incorrect authentication credentials and low memory space.
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To view the details of each sub-task, select it and check the Details section at the bottom
of the table.
Tasks Status Details
You will obtain information regarding:
вЂ“
Date and time when the task started.
вЂ“
Date and time when the task ended.
вЂ“
Description of encountered errors.
9.5.2. Viewing Task Reports
From the Network > Tasks page you have the option to view quick scan tasks reports.
1. Go to the Network > Tasks page.
2. Choose the desired network object from the service selector.
3. Select the check box corresponding to the scan task you are interested in.
4. Click the corresponding
button from the Reports column. Wait until the report is
displayed. For more information, refer to вЂњUsing ReportsвЂќ (p. 267).
9.5.3. Re-running Tasks
For various reasons, the client installation, uninstallation or update tasks may fail to complete.
You can choose to re-run such failed tasks instead of creating new ones, following the next
steps:
1. Go to the Network > Tasks page.
2. Choose the desired network object from the service selector.
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3. Select the check boxes corresponding to the failed tasks.
4. Click the Run again button at the right side of the table. The selected tasks will restart
and the tasks status will change to Retrying.
Note
For tasks with multiple sub-tasks, Run again option is available only when all sub-tasks
have finished and it will execute only the failed sub-tasks.
9.5.4. Deleting Tasks
To prevent the tasks list from getting cluttered, it is recommended to delete the tasks that
you no longer need.
1. Go to the Network > Tasks page.
2. Choose the desired network object from the service selector.
3. Select the check box corresponding to the task you want to delete.
4. Click the
Delete button at the right side of the table. You will have to confirm your
action by clicking Yes.
Warning
Deleting a pending task will also cancel the task.
If a task in progress is being deleted, any pending sub-tasks will be cancelled. In this
case, all finished sub-tasks cannot be undone.
9.6. Credentials Manager
The Credentials Manager helps you manage the credentials required for accessing the
available vCenter Server inventories and also for remote authentication on different operating
systems in your network.
To open the Credentials Manager, point to your username in the upper-right corner of the
page and choose Credentials Manager.
The Credentials Manager menu
The Credentials Manager window contains two tabs:
вЂў OS
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вЂў Virtual Environment
9.6.1. OS
From the OS tab, you can manage the administrator credentials required for remote
authentication when running installation tasks on computers and virtual machines in your
network.
Credentials Manager
1. Enter the user name and password of an administrator account for each target operating
system in the corresponding fields. Optionally, you can add a description that will help
you identify each account more easily. If computers are in a domain, it suffices to enter
the credentials of the domain administrator.
Use Windows conventions when entering the name of a domain user account, for example,
[email protected] or domain\user. To make sure that entered credentials will work,
add them in both forms ([email protected] and domain\user).
2. Click the
Add button. The new set of credentials is added to the table.
Note
If you have not specified the authentication credentials, you will be required to enter
them when you run installation tasks. Specified credentials are automatically saved to
your Credentials Manager so that you do not have to enter them the next time.
9.6.2. Virtual Environment
From the Virtual Environment tab, you can manage the authentication credentials for the
available vCenter Server systems.
In order to have access to the virtualized infrastructure integrated with Control Center, you
must provide your user credentials for each vCenter Server system available. Control Center
uses your credentials to connect to the virtualized infrastructure, displaying only resources
you have access to (as defined in vCenter Server).
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To specify the credentials to connect to the vCenter Server systems:
1. Select a server from the corresponding menu.
Note
If the menu is unavailable, either no integration has been configured yet or all necessary
credentials have already been configured.
2. Enter your username and password and a suggestive description.
3. Click the
Add button. The new set of credentials is added to the table.
Note
If you do not configure your authentication credentials in Credentials Manager, you will
be required to enter them when you try to browse the inventory of any vCenter Server
system. Once you enter your credentials, they are saved to your Credentials Manager
so that you do not need to enter them the next time.
Important
Whenever you change your vCenter Server user password, remember to also update it
in Credentials Manager.
9.6.3. Deleting Credentials from Credentials Manager
To delete obsolete credentials from the Credentials Manager:
1. Point to the row in the table containing the credentials you want to delete.
2. Click the Delete button at the right side of the corresponding table row. The selected
account will be deleted.
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10. Security Policies
Once installed, the Bitdefender protection can be configured and managed from Control
Center using security policies. A policy specifies the security settings to be applied on target
network inventory objects (computers, virtual machines or mobile devices).
Immediately after installation, network inventory objects are assigned the default policy,
which is preconfigured with the recommended protection settings. You cannot modify or
delete the default policy. You can only use it as a template for creating new policies.
You can create as many policies as you need based on security requirements, for each type
of managed network object.
This is what you need to know about policies:
вЂў Policies are created in the Policies page and assigned to network objects from the
Network page.
вЂў Network objects can have only one active policy at a time.
вЂў Policies are pushed to target network objects immediately after creating or modifying
them. Settings should be applied on network objects in less than a minute (provided they
are online). If a network object is not online, settings will be applied as soon as it gets
back online.
вЂў The policy applies only to the installed protection modules. Please note that only
antimalware protection is available for server operating systems.
вЂў You cannot edit policies created by other users (unless the policy owners allow it from
the policy settings), but you can override them by assigning the target objects a different
policy.
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10.1. Managing Policies
You can view and manage policies in the Policies page.
The Policies page
Each type of network object has specific policy settings. To manage policies, you must first
select the type of network object (Computers, Virtual Machines or Mobile Devices) from
the service selector.
Existing policies are displayed in the table. For each policy, you can see:
вЂў Policy name.
вЂў User who created the policy.
вЂў Date and time when the policy was last modified.
вЂў The number of targets to which the policy was sent. Click the number to display in the
network inventory the corresponding targets.
вЂў The number of targets for which the policy was applied / is pending. Click the number
that you want to display in the network inventory the corresponding targets.
You can sort the available policies and also search for certain policies using the available
criteria.
10.1.1. Creating Policies
You can create policies by two methods: add a new one or duplicate (clone) an existing
policy.
To create a new policy:
1. Go to the Policies page.
2. Choose the type of network objects from the service selector.
3. Choose the policy creation method:
вЂў
Add a new policy.
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Click the Add button at the right side of the table. This command creates a new
policy starting from the default policy template.
Clone an existing policy.
a. Select the check box of the policy you want to duplicate.
b. Click the
Clone button at the right side of the table.
4. Configure the policy settings. For detailed information, refer to:
вЂў
вЂњComputer PoliciesвЂќ (p. 185)
вЂў
вЂњVirtual Machine PoliciesвЂќ (p. 227)
вЂў
вЂњMobile Device PoliciesвЂќ (p. 246)
5. Click Save to create the policy and return to the policies list.
10.1.2. Changing Policy Settings
Policy settings can be initially configured when creating the policy. Later on, you can change
them as needed anytime you want.
Note
By default, only the user who created the policy can modify it. To change that, the policy
owner must check the option Allow other users to change this policy from the policyвЂ™s
Details page.
To change the settings of an existing policy:
1. Go to the Policies page.
2. Choose the type of network objects from the service selector.
3. Find the policy you are looking for in the list and click its name to edit it.
4. Configure the policy settings as needed. For detailed information, refer to:
вЂў
вЂњComputer PoliciesвЂќ (p. 185)
вЂў
вЂњVirtual Machine PoliciesвЂќ (p. 227)
вЂў
вЂњMobile Device PoliciesвЂќ (p. 246)
5. Click Save.
Policies are pushed to target network objects immediately after changing the policy
assignments or after modifying the policy settings. Settings should be applied on network
objects in less than a minute (provided they are online). If a network object is not online,
settings will be applied as soon as it gets back online.
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10.1.3. Renaming Policies
Policies should have suggestive names so that you or other administrator can quickly identify
them.
To rename a policy:
1. Go to the Policies page.
2. Choose the type of network objects from the service selector.
3. Click the policy name. This will open the policy page.
4. Enter a new name for the policy.
5. Click Save.
Note
The policy name is unique. You must enter a different name for each new policy.
10.1.4. Deleting Policies
If you no longer need a policy, delete it. Once the policy is deleted, the network objects to
which it used to apply will be assigned the policy of the parent group. If no other policy
applies, the default policy will be enforced eventually.
Note
By default, only the user who created the policy can delete it. To change that, the policy
owner must check the option Allow other users to change this policy from the policyвЂ™s
Details page.
To delete a policy:
1. Go to the Policies page.
2. Choose the type of network objects from the service selector.
3. Select the corresponding check box.
4. Click the
Delete button at the right side of the table. You will have to confirm your
action by clicking Yes.
10.1.5. Assigning Policies to Network Objects
Once you have defined the necessary policies in the Policies section, you can assign them
to the network objects in the Network section.
All network objects are initially assigned with the default policy.
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Note
You can assign only policies created by you. To assign a policy created by another user,
you have to clone it first in the Policies page.
To assign a policy:
1. Go to the Network page.
2. Choose the type of network objects from the service selector.
3. Select the check box of the desired network object. You can select one or several objects
only from the same level.
4. Click the
Assign Policy button at the right side of the table.
Note
You can also right-click on a network tree group and choose Assign Policy from the
context menu.
The Policy assignment window is displayed:
Policy Assignment Settings
5. Configure the policy assignment settings for the selected objects:
вЂў
View the current policy assignments for the selected objects in the table under the
Targets section.
вЂў
Assign the following policy template. Select this option to assign the target objects
with one policy from the menu displayed at the right. Only the policies created from
your user account are available in the menu.
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вЂў
Inherit from above. Select the Inherit from above option to assign the selected
network objects with the parent group's policy.
вЂў
Force policy inheritance for objects. By default, each network object inherits the
policy of the parent group. If you change the group policy, all the group's children
will be affected, excepting the group's members for which you have specifically
assigned another policy.
Select Force policy inheritance for objects option to apply the chosen policy to a
group, including to the group's children assigned with a different policy. In this case,
the table placed below will display the selected group's children that do not inherit
the group policy.
6. Click Finish to save and apply changes.
Policies are pushed to target network objects immediately after changing the policy
assignments or after modifying the policy settings. Settings should be applied on network
objects in less than a minute (provided they are online). If a network objects is not online,
settings will be applied as soon as it gets back online.
To check if the policy has been successfully assigned, go to the Network page and click
the name of the object you are interested in to display the Details window. Check the Policy
section to view the status of the current policy. If in pending state, the policy has not been
applied yet to the target object.
You can also easily check the policies assignment status in the Policies, under the Applied
/ Pending column. Click the applied or pending number from the policy you are interested
in to display in the Network page all the network entities with the selected status.
10.2. Computer Policies
Policy settings can be initially configured when creating the policy. Later on, you can change
them as needed anytime you want.
To configure the settings of a policy:
1. Go to the Policies page.
2. Choose Computers from the service selector.
3. Click the policy name. This will open the policy settings page.
4. Configure the policy settings as needed. Settings are organized under the following
categories:
вЂў General
вЂў Antimalware
вЂў Firewall
вЂў Content Control
You can select the settings category using the menu on the left-side of the page.
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5. Click Save to save changes and apply them to the target computers. To leave the policy
page without saving changes, click Cancel.
Note
To learn how to work with policies, refer to вЂњManaging PoliciesвЂќ (p. 181).
10.2.1. General
General settings help you manage user interface display options, communication options,
update preferences, password protection and other settings of Endpoint Security.
The settings are organized into the following sections:
вЂў
вЂў
вЂў
вЂў
вЂў
Details
Display
Communication
Advanced
Update
Details
The Details page shows general policy details:
вЂў Policy name
вЂў User who created the policy
вЂў Date and time when the policy was created
вЂў Date and time when the policy was last modified
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You can rename the policy by entering the new name in the corresponding field and clicking
Save. Policies should have suggestive names so that you or other administrator can quickly
identify them.
Note
By default, only the user who created the policy can modify it. To change that, the policy
owner must check the option Allow other users to change this policy from the policyвЂ™s
Details page.
Display
In this section you can configure the user interface display options.
Computer Policies - Display settings
вЂў Enable Silent Mode. Use the checkbox to turn Silent Mode on or off. Silent Mode is
designed to help you easily disable user interaction in Endpoint Security. When turning
on Silent Mode, the following changes are made to the policy configuration:
вЂ“
The Show icon in notification area, Display notification pop-ups and Display alert
pop-ups options in this section will be disabled.
вЂ“
If the firewall protection level was set to Ruleset and ask or Ruleset, known files
and ask it will be changed to Ruleset, known files and allow. Otherwise, the
protection level setting will remain unchanged.
вЂў Show icon in notification area. Select this option to show the
Bitdefender icon in
the notification area (also known as the system tray). The icon informs users on their
protection status by changing its appearance and displaying a corresponding notification
pop-up. Additionally, users can right-click it to quickly open the Endpoint Security main
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window or About window. Opening the About window automatically initiates an
on-demand update.
вЂў Display notification pop-ups. Select this option to inform users about important security
events such as the detection of malware and the action taken through small notification
pop-ups. The pop-ups disappear automatically within a few seconds without user
intervention.
вЂў Display alert pop-ups. Different from notification pop-ups, alert pop-ups prompt users
for action. If you choose not to display alert pop-ups, Endpoint Security automatically
takes the recommended action. Alert pop-ups are generated in the following situations:
вЂ“
If the firewall is set to prompt the user for action whenever unknown applications
request network or Internet access.
вЂ“
If Active Virus Control / Intrusion Detection System is enabled, whenever a potentially
dangerous application is detected.
вЂ“
If device scanning is enabled, whenever an external storage device is connected to
the computer. You can configure this setting in the Antimalware > On-demand
section.
вЂў Status Alerts. Users determine when their endpoint has security configuration issues
or other security risks, based on status alerts. For example, users can view whenever
there is a problem related to their antimalware protection, such as: On-Access scanning
module is disabled or a full system scan is overdue.
Users are informed about their protection status in two ways:
вЂ“
By the notification area of the main window, which displays an appropriate status
message and changes its color depending on the severity of the security issues.
Users have the possibility to view issues details as well, by clicking the available
button.
Endpoint Security notification area
вЂ“
By the
Bitdefender icon in the system tray, which changes its appearance when
issues are detected.
Endpoint Security uses the following color scheme for notification area:
вЂ“
Green: No issues are detected.
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вЂ“
Orange: The endpoint has non-critical issues that affect its security. Users donвЂ™t have
to interrupt their current work for resolving these issues.
вЂ“
Red: The endpoint has critical issues that require userвЂ™s immediate action.
To configure the status alerts, select the alerting level that best suits your needs (Enable
All, Custom, Disable All). Use the description on the right side of the scale to guide your
choice.
If you want to customize alerts:
1. Select the Custom level of the scale.
2. Click the Settings link to open the configuration window.
3. Select the security aspects that you want to be monitored. The options are described
herein:
вЂ“
General. The status alert is generated whenever a system restart is required during
or after a product maintenance operation. You may choose to show the alert as
a warning or a critical issue.
вЂ“
Antimalware. Status alerts are generated in the following situations:
вЂў
On-Access scanning is enabled but many local files are skipped.
вЂў
A certain number of days have passed since the last full system scan has been
performed on the machine.
You may select how to show the alerts and define the number of days from the
last full system scan.
вЂ“
Firewall. This status alert is generated when the Firewall module is disabled.
вЂ“
Content Control. This status alert is generated when the Content Control module
is disabled.
вЂ“
Update. The status alert is generated whenever a system restart is required to
complete an update operation. You may select to show the alert as a warning or
a critical issue.
вЂў Technical Support Information. You can customize the technical support and contact
information available in Endpoint Security by filling in the corresponding fields. Users
can access this information from the Endpoint Security window by clicking the
in the lower-right corner or, alternatively, by right-clicking the
system tray and selecting About.
icon
Bitdefender icon in the
Communication
When multiple communication servers are available on the GravityZone appliance, you can
assign the target computers with one or several communication servers via policy. Available
Endpoint Security Relays, which serve as communication servers, are also taken into account.
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To assign communication servers to target computers:
1. In the Endpoint Communication Assignment table, click the Name field. The list of
detected communication servers is displayed.
2. Select an entity.
Computer Polices - Communication settings
3. Click the
Add button at the right side of the table.
The communication server is added to the list. All target computers will communicate
with Control Center via the specified communication server.
4. Follow the same steps to add several communication servers, if available.
5. You can configure the communication servers priority using the up and down arrows
available at the right side of each entity. The communication with target computers will
be carried out through the entity placed on top of the list. When the communication with
this entity cannot be done, the next one will be taken into account.
6. To delete one entity from the list, click the corresponding
side of the table.
Delete button at the right
Advanced
In this section you can configure general settings and the uninstall password.
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Computer Policies - Advanced settings
вЂў Remove events older than (days). Endpoint Security keeps a detailed log of events
concerning its activity on the computer (also including computer activities monitored by
Content Control). By default, events are deleted from the log after 30 days. If you want
to change this interval, choose a different option from the menu.
вЂў Submit crash reports to Bitdefender. Select this option so that reports will be sent to
Bitdefender Labs for analysis if Endpoint Security crashes. The reports will help our
engineers find out what caused the problem and prevent it from occurring again. No
personal information will be sent.
вЂў Password configuration. To prevent users with administrative rights from uninstalling
protection, you must set a password.
The uninstall password can be configured before installation by customizing the installation
package. If you have done so, select Keep current settings to keep the current password.
To set the password, or to change the current password, select Enable password and
enter the desired password. To remove password protection, select Disable password.
Update
In this section you can configure the Endpoint Security and virus signature update settings.
Updates are very important as they allow countering the latest threats.
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Computer Policies - Update options
вЂў Product Update. Endpoint Security automatically checks for, downloads and installs
updates every hour (default setting). Automatic updates are performed silently in the
background.
вЂ“
Recurrence. To change the automatic update recurrence, choose a different option
from the menu and configure it according to your needs in the subsequent fields.
вЂ“
Postpone reboot. Some updates require a system restart to install and work properly.
By selecting this option, the program will keep working with the old files until the
computer is restarted, without informing the user. Otherwise, a notification in the user
interface will prompt the user to restart the system whenever an update requires it.
вЂ“
If you choose to postpone reboot, you can set a convenient time when computers
will reboot automatically if (still) needed. This can be very useful for servers. Select If
needed, reboot after installing updates and specify when it is convenient to reboot
(daily or weekly on a certain day, at a certain time of day).
вЂў Signature Update. Endpoint Security automatically checks for signature update every
hour (default setting). Automatic updates are performed silently in the background. To
change the automatic update recurrence, choose a different option from the menu and
configure it according to your needs in the subsequent fields.
вЂў Proxy Settings. Select this option if computers connect to the Internet (or to the local
update server) through a proxy server. There are three options to set the proxy settings:
вЂ“
Import proxy settings from default browser. Endpoint Security can import proxy
settings from the most popular browsers, including the latest versions of Internet
Explorer, Mozilla Firefox and Opera.
вЂ“
Auto-detect network proxy. Endpoint Security uses the Web Proxy Auto-Discovery
(WPAD) protocol included in Windows to automatically retrieve proxy settings from
a Proxy Auto-Configuration (PAC) file published on the local network. If no PAC file
is available, updates will fail.
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Use custom proxy settings. If you know the proxy settings, select this option and
then specify them:
вЂў Server - type in the IP of the proxy server.
вЂў Port - type in the port used to connect to the proxy server.
вЂў Username - type in a user name recognized by the proxy.
вЂў Password - type in the valid password of the previously specified user.
Note
Changing the proxy configuration option will overwrite existing proxy settings in Endpoint
Security.
Additionally, you must select the Use Proxy check box corresponding to the update
location to which the settings apply (the Internet or local update server address).
вЂў Update Locations. To avoid overloading the outside network traffic, Endpoint Security
is configured to update from the local GravityZone update server. You can also add other
update server addresses to the list and configure their priority using the up and down
buttons displayed on mouse-over. If the first update location is unavailable, the next one
is checked and so on.
Computer Policies - Update Locations
To set the local update address:
1. Enter the address of the local update server in the Add location field. Use one of
these syntaxes:
вЂ“ update_server_ip:port
вЂ“ update_server_name:port
The default port is 7074.
2. If client computers connect to the local update server through a proxy server, select
Use Proxy.
3. Click the
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4. Use the Up / Down arrows in the Action column to set the local update address
the first one in the list. Place the mouse cursor over the corresponding row in order
for the arrows to become visible.
To remove a location from the list, move the cursor over it and click the corresponding
Delete button. Although you can remove the default update location, this is not
recommended.
10.2.2. Antimalware
The Antimalware module protects the system against all kinds of malware threats (viruses,
Trojans, spyware, rootkits, adware and so on). The protection is divided in two categories:
вЂў On-access scanning: prevents new malware threats from entering the system.
вЂў On-demand scanning: allows detecting and removing malware already residing in the
system.
When it detects a virus or other malware, Endpoint Security will automatically attempt to
remove the malware code from the infected file and reconstruct the original file. This operation
is referred to as disinfection. Files that cannot be disinfected are moved to quarantine in
order to isolate the infection. When a virus is in quarantine, it cannot do any harm because
it cannot be executed or read.
Advanced users can configure scan exclusions if they do not want specific files or file types
to be scanned.
The settings are organized into the following sections:
вЂў
вЂў
вЂў
вЂў
On-Access
On-Demand
Exclusions
Quarantine
On-Access
In this section you can configure the two real-time antimalware protection components:
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Computer Policies - On Access Settings
вЂў On-access scanning
вЂў Active Virus Control
On-access Scanning Settings
On-access scanning prevents new malware threats from entering the system by scanning
local and network files when they are accessed (opened, moved, copied or executed), boot
sectors and potentially unwanted applications (PUA).
To configure on-access scanning:
1. Use the checkbox to turn on-access scanning on or off. If you turn off on-access scanning,
computers will be vulnerable to malware.
2. For a quick configuration, click the security level that best suits your needs (Aggressive,
Normal or Permissive). Use the description on the right side of the scale to guide your
choice.
3. You can configure the scan settings in detail by selecting the Custom protection level
and clicking the Settings link. The On-access Scanning Settings window will appear,
containing the several options organized under two tabs, General and Advanced. Options
are described hereinafter from the first tab to the last:
вЂў
Scan local files. Use these options to specify which types of files you want to be
scanned. Scan preferences can be configured separately for local files (stored on the
local computer) or network files (stored on network shares). If antimalware protection
is installed on all computers in the network, you may disable the network files scan
to allow for a faster network access.
You can set Endpoint Security to scan all accessed files (regardless of their file
extension), application files only or specific file extensions you consider to be
dangerous. Scanning all accessed files provides best protection, while scanning
applications only can be used for better system performance.
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Note
Application files are far more vulnerable to malware attacks than other types of files.
For more information, refer to вЂњList of Application File TypesвЂќ (p. 302).
If you want only specific extensions to be scanned, choose User defined extensions
from the menu and then enter the extensions in the edit field, pressing Enter after
each extension.
For system performance reasons, you can also exclude large files from scanning.
Select Maximum size (MB) checkbox and specify the size limit of the files which will
be scanned. Use this option wisely because malware can affect larger files too.
вЂў
Archives Select Scan inside archives if you want to enable on-access scanning of
archived files. Scanning inside archives is a slow and resource-intensive process,
which is therefore not recommended for real-time protection. Archives containing
infected files are not an immediate threat to system security. The malware can affect
the system only if the infected file is extracted from the archive and executed without
having on-access scanning enabled.
If you decide on using this option, you can configure the following optimization options:
вЂў
вЂ“
Archive maximum size (MB). You can set a maximum accepted size limit of
archives to be scanned on-access. Select the corresponding check box and type
the maximum archive size (in MB).
вЂ“
Archive maximum depth (levels). Select the corresponding check box and
choose the maximum archive depth from the menu. For best performance choose
the lowest value, for maximum protection choose the highest value.
Miscellaneous. Select the corresponding check boxes to enable the desired scan
options.
вЂ“
Scan boot sectors. Scans the systemвЂ™s boot sector. This sector of the hard disk
contains the necessary computer code to start the boot process. When a virus
infects the boot sector, the drive may become inaccessible and you may not be
able to start your system and access your data.
вЂ“
Scan only new or changed files. By scanning only new and changed files, you
may greatly improve overall system responsiveness with a minimum trade-off in
security.
вЂ“
Scan for keyloggers. Keyloggers record what you type on your keyboard and
send reports over the Internet to a malicious person (hacker). The hacker can find
out sensitive information from the stolen data, such as bank account numbers
and passwords, and use it to gain personal benefits.
вЂ“
Scan for Potentially Unwanted Applications (PUA). A Potentially Unwanted
Application (PUA) is a program that may be unwanted on the PC and sometimes
comes bundled with freeware software. Such programs can be installed without
the user's consent (also called adware) or will be included by default in the express
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installation kit (ad-supported). Potential effects of these programs include the
display of pop-ups, installing unwanted toolbars in the default browser or running
several processes in the background and slowing down the PC performance.
вЂў
Scan Actions. Depending on the type of detected file, the following actions are taken
automatically:
вЂ“
Default action for infected files. Files detected as infected match a malware
signature in the Bitdefender Malware Signature Database. Endpoint Security can
normally remove the malware code from an infected file and reconstruct the original
file. This operation is known as disinfection.
If an infected file is detected, Endpoint Security will automatically attempt to
disinfect it. If disinfection fails, the file is moved to quarantine in order to contain
the infection.
Important
For particular types of malware, disinfection is not possible because the detected
file is entirely malicious. In such cases, the infected file is deleted from the disk.
вЂ“
Default action for suspect files. Files are detected as suspicious by the heuristic
analysis. Because B-HAVE is a heuristic analysis technology, Endpoint Security
cannot be sure that the file is actually infected with malware. Suspect files cannot
be disinfected, because no disinfection routine is available.
When a suspect file is detected, users will be denied access to that file in order
to prevent a potential infection.
Though not recommended, you can change the default actions. You can define two
actions for each type of file. The following actions are available:
Deny access
Deny access to detected files.
Disinfect
Remove the malware code from infected files. It is recommended to always keep
this as the first action to be taken on infected files.
Delete
Delete detected files from the disk, without any warning. It is advisable to avoid
using this action.
Move to quarantine
Move detected files from their current location to the quarantine folder.
Quarantined files cannot be executed or opened; therefore, the risk of getting
infected disappears. You can manage quarantine files from the Quarantine page
of the console.
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Active Virus Control Settings
Bitdefender Active Virus Control is an innovative proactive detection technology which uses
advanced heuristic methods to detect new potential threats in real time.
Active Virus Control continuously monitors the applications running on the computer, looking
for malware-like actions. Each of these actions is scored and an overall score is computed
for each process. When the overall score for a process reaches a given threshold, the process
is considered to be harmful. Active Virus Control will automatically try to disinfect the detected
file. If the disinfection routine fails, Active Virus Control will delete the file.
Note
Before applying the disinfect action, a copy of the file is sent to quarantine so as you can
restore the file later, in the case of a false positive. This action can be configured using the
Copy files to quarantine before applying the disinfect action option available in the
Quarantine tab of the policy settings. This option is enabled by default in the policy templates.
Note
For more information, go to our web site and check out the whitepaper on Active Virus
Control.
To configure Active Virus Control:
1. Use the checkbox to turn Active Virus Control on or off. If you turn off Active Virus Control,
computers will be vulnerable to unknown malware.
2. The default action for infected applications detected by Active Virus Control is disinfect.
To set another default action, use the available menu.
3. Click the security level that best suits your needs (Aggressive, Normal or Permissive).
Use the description on the right side of the scale to guide your choice.
Note
As you set the protection level higher, Active Virus Control will require fewer signs of
malware-like behavior to report a process. This will lead to a higher number of applications
being reported and, at the same time, to an increased likelihood of false positives (clean
applications detected as malicious).
4. You should create exclusion rules for commonly used or known applications to prevent
false positives (incorrect detection of legitimate applications). Go to the Exclusions tab
and configure AVC/IDS process exclusion rules for trusted applications.
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Computer policy - AVC/IDS process exclusion
On-Demand
In this section you can configure antimalware scan tasks that will run regularly on the target
computers, according to the schedule you specify.
Computer Policies - On Demand Scan Tasks
The scanning is performed silently in the background. The user is informed that a scanning
process is running only through an icon that appears in the system tray.
Though not mandatory, it is recommended to schedule a comprehensive system scan to
run weekly on all computers. Scanning computers regularly is a proactive security measure
that can help detect and block malware that might evade real-time protection features.
Besides regular scans, you can also configure the automatic detection and scanning of
external storage media.
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Managing Scan Tasks
The Scan Tasks table informs you of the existing scan tasks, providing important information
on each of them:
вЂў Task name and type.
вЂў Schedule based on which the task runs regularly (recurrence).
вЂў Time when the task was first run.
There are two default system scan tasks which you can configure to run as needed:
вЂў Quick Scan uses in-the-cloud scanning to detect malware running in the system. Running
a Quick Scan usually takes less than a minute and uses a fraction of the system resources
needed by a regular virus scan.
вЂў Full Scan checks the entire computer for all types of malware threatening its security,
such as viruses, spyware, adware, rootkits and others.
The scan options of the default scan tasks are preconfigured and you cannot change them.
Besides the default scan tasks (which you cannot delete or duplicate), you can create as
many custom scan tasks as you want. A custom scan task allows you to choose the specific
locations to be scanned and to configure the scan options.
To create and configure a new custom scan task, click the
Add button at the right side
of the table. To change the settings of an existing scan task, click the name of that task.
Refer to the following topic to learn how to configure the task settings.
To remove a task from the list, select the task and click the
side of the table.
Delete button at the right
Configuring Scan Tasks
The scan task settings are organized under three tabs:
вЂў General: set task name and execution schedule.
вЂў Options: choose a scan profile for quick configuration of the scan settings and define
scan settings for a custom scan.
вЂў Target: select the files and folders to be scanned.
Options are described hereinafter from the first tab to the last:
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Computer Policies - Configuring On Demand Scan Tasks General Settings
вЂў Details. Choose a suggestive name for the task to help easily identify what it is about.
When choosing a name, consider the scan task target and possibly the scan settings.
вЂў Scheduler. Use the scheduling options to configure the scan schedule. You can set the
scan to run every few hours, days or weeks, starting with a specified date and time.
Please consider that computers must be on when the schedule is due. A scheduled scan
will not run when due if the computer is turned off, hibernating or in sleep mode, or if no
user is logged on. In such situations, the scan will be postponed until next time.
Note
The scheduled scan will run at the target endpoint local time. For example, if the
scheduled scan is set to start at 6:00 PM and the endpoint is in a different timezone than
Control Center, the scanning will start at 6:00 PM (endpoint time).
вЂў Scan Options. Click the security level that best suits your needs (Aggressive, Normal
or Permissive). Use the description on the right side of the scale to guide your choice.
Based on the selected profile, the scan options in the Settings section are automatically
configured. However, if you want to, you can configure them in detail. To do that, select
the Custom check box and then go to the Settings section.
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Computers Scan Task
вЂў File Types. Use these options to specify which types of files you want to be scanned.
You can set Endpoint Security to scan all files (regardless of their file extension),
application files only or specific file extensions you consider to be dangerous. Scanning
all files provides best protection, while scanning applications only can be used to perform
a quicker scan.
Note
Application files are far more vulnerable to malware attacks than other types of files. For
more information, refer to вЂњList of Application File TypesвЂќ (p. 302).
If you want only specific extensions to be scanned, choose User Defined Extensions
from the menu and then enter the extensions in the edit field, pressing Enter after each
extension.
вЂў Archives. Archives containing infected files are not an immediate threat to system
security. The malware can affect the system only if the infected file is extracted from the
archive and executed without having real-time protection enabled. However, it is
recommended to use this option in order to detect and remove any potential threat, even
if it is not an immediate threat.
Note
Scanning archived files increases the overall scanning time and requires more system
resources.
вЂ“
Scan inside archives. Select this option if you want to check archived files for
malware. If you decide on using this option, you can configure the following
optimization options:
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вЂў
Limit archive size to (MB). You can set a maximum accepted size limit of archives
to be scanned. Select the corresponding check box and type the maximum archive
size (in MB).
вЂў
Maximum archive depth (levels). Select the corresponding check box and
choose the maximum archive depth from the menu. For best performance choose
the lowest value, for maximum protection choose the highest value.
Scan email archives. Select this option if you want to enable scanning of email
message files and email databases, including file formats such as .eml, .msg, .pst,
.dbx, .mbx, .tbb and others.
Note
Email archive scanning is resource intensive and can impact system performance.
вЂў Miscellaneous. Select the corresponding check boxes to enable the desired scan
options.
вЂ“
Scan boot sectors. Scans the systemвЂ™s boot sector. This sector of the hard disk
contains the necessary computer code to start the boot process. When a virus infects
the boot sector, the drive may become inaccessible and you may not be able to start
your system and access your data.
вЂ“
Scan registry. Select this option to scan registry keys. Windows Registry is a
database that stores configuration settings and options for the Windows operating
system components, as well as for installed applications.
вЂ“
Scan for rootkits. Select this option to scan for rootkits and objects hidden using
such software.
вЂ“
Scan for keyloggers. Select this option to scan for keylogger software.
вЂ“
Scan memory. Select this option to scan programs running in the system's memory.
вЂ“
Scan cookies. Select this option to scan the cookies stored by browsers on the
computer.
вЂ“
Scan only new and changed files. By scanning only new and changed files, you
may greatly improve overall system responsiveness with a minimum trade-off in
security.
вЂ“
Scan for Potentially Unwanted Applications (PUA). A Potentially Unwanted
Application (PUA) is a program that may be unwanted on the PC and sometimes
comes bundled with freeware software. Such programs can be installed without the
user's consent (also called adware) or will be included by default in the express
installation kit (ad-supported). Potential effects of these programs include the display
of pop-ups, installing unwanted toolbars in the default browser or running several
processes in the background and slowing down the PC performance.
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вЂў Actions. Depending on the type of detected file, the following actions are taken
automatically:
вЂ“
Default action for infected files. Files detected as infected match a malware
signature in the Bitdefender Malware Signature Database. Endpoint Security can
normally remove the malware code from an infected file and reconstruct the original
file. This operation is known as disinfection.
If an infected file is detected, Endpoint Security will automatically attempt to disinfect
it. If disinfection fails, the file is moved to quarantine in order to contain the infection.
Important
For particular types of malware, disinfection is not possible because the detected
file is entirely malicious. In such cases, the infected file is deleted from the disk.
вЂ“
Default action for suspect files. Files are detected as suspicious by the heuristic
analysis. Because B-HAVE is a heuristic analysis technology, Endpoint Security cannot
be sure that the file is actually infected with malware. Suspect files cannot be
disinfected, because no disinfection routine is available.
Scan tasks are configured by default to ignore suspect files. You may want to change
the default action in order to move suspect files to quarantine. Quarantined files are
sent for analysis to Bitdefender Labs on a regular basis. If malware presence is
confirmed, a signature is released to allow removing the malware.
вЂ“
Default action for rootkits. Rootkits represent specialized software used to hide
files from the operating system. Though not malicious in nature, rootkits are often
used to hide malware or to conceal the presence of an intruder into the system.
Detected rootkits and hidden files are ignored by default.
Though not recommended, you can change the default actions. You can specify a second
action to be taken if the first one fails and different actions for each category. Choose
from the corresponding menus the first and the second action to be taken on each type
of detected file. The following actions are available:
Take no action
No action will be taken on detected files. These files will only appear in the scan log.
Disinfect
Remove the malware code from infected files. It is recommended to always keep
this as the first action to be taken on infected files.
Delete
Delete detected files from the disk, without any warning. It is advisable to avoid
using this action.
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Move to quarantine
Move detected files from their current location to the quarantine folder. Quarantined
files cannot be executed or opened; therefore, the risk of getting infected disappears.
You can manage quarantine files from the Quarantine page of the console.
вЂў Scan Target. Add to the list all the locations you want to be scanned on the target
computers.
To add a new file or folder to be scanned:
1. Choose a predefined location from the drop-down menu or enter the Specific paths
you want to scan.
2. Specify the path to the object to be scanned in the edit field.
вЂ“
If you have chosen a predefined location, complete the path as needed. For
example, to scan the entire Program Files folder, it suffices to select the
corresponding predefined location from the drop-down menu. To scan a specific
folder from Program Files, you must complete the path by adding a backslash
(\) and the folder name.
вЂ“
If you have chosen Specific paths, enter the full path to the object to be scanned.
It is advisable to use system variables (where appropriate) to make sure the path
is valid on all target computers.
3. Click the corresponding
Add button.
To edit an existing location, click it. To remove a location from the list, move the cursor
over it and click the corresponding
Delete button.
вЂў Exclusions. You can either use the exclusions defined in the Antimalware > Exclusions
section of the current policy, or you can define custom exclusions for the current scan
task. For more details regarding exclusions, refer to вЂњExclusionsвЂќ (p. 206).
Device Scanning
You can configure Endpoint Security to automatically detect and scan external storage
devices when they are connected to the computer. Detected devices fall into one of these
categories:
вЂў CDs/DVDs
вЂў USB storage devices, such as flash pens and external hard-drives
вЂў Mapped network drives
вЂў Devices with more than a specified amount of stored data.
Device scans automatically attempt to disinfect files detected as infected or to move them
to quarantine if disinfection is not possible. Take into account that no action can be taken
on infected files detected on CDs/DVDs or on mapped network drives that allow read-only
access.
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Note
During a device scan, the user can access any data from the device.
If alert pop-ups are enabled in the General > Display section, the user is prompted whether
or not to scan the detected device instead of the scan starting automatically.
When a device scan is started:
вЂў A notification pop-up informs the user about the device scan, provided that notification
pop-ups are enabled in the General > Display section.
вЂў A scan icon
appears in the system tray. The user can double-click this icon to open
the scan window and check the scan progress.
Once the scan is completed, the user must check detected threats, if any.
Select Device Scanning option to enable the automatic detection and scanning of storage
devices. To configure device scanning individually for each type of device, use the following
options:
вЂў CD/DVD media
вЂў USB storage devices
вЂў Mapped network drives
вЂў Do not scan devices with stored data more than (MB). Use this option to automatically
skip scanning of a detected device if the amount of stored data exceeds the specified
size. Type the size limit (in megabytes) in the corresponding field. Zero means that no
size restriction is imposed.
Note
This option applies only to CDs/DVDs and USB storage devices.
Exclusions
In this section you can configure scan exclusion rules. Exclusions can apply to on-access
scanning or on-demand scanning, or to both. Based on the object of the exclusion, there
are four types of exclusions:
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Computer Policies - Antimalware Exclusions
вЂў File exclusions: the specified file only is excluded from scanning.
вЂў Folder exclusions: all files inside the specified folder and all of its subfolders are excluded
from scanning.
вЂў Extension exclusions: all files having the specified extension are excluded from scanning.
вЂў Process exclusions: any object accessed by the excluded process is also excluded
from scanning. You can also configure process exclusions for the Active Virus Control
and Intrusion Detection System technologies.
Important
Scan exclusions are to be used in special circumstances or following Microsoft or Bitdefender
recommendations. For an updated list of exclusions recommended by Microsoft, please
refer to this article. If you have an EICAR test file that you use periodically to test antimalware
protection, you should exclude it from on-access scanning.
Use the check box Activate exclusions to turn exclusions on or off.
To configure an exclusion rule:
1. Select the exclusion type from the menu.
2. Depending on the exclusion type, specify the object to be excluded as follows:
вЂў
Extension exclusions. Specify one or more file extensions to be excluded from
scanning, separating them with a semicolon ";". You can enter extensions with or
without the preceding dot. For example, enter txt to exclude text files.
Note
Before you exclude extensions, document yourself to see which are commonly
targeted by malware and which are not.
вЂў
File, folder and process exclusions. You must specify the path to the excluded
object on the target computers.
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a. Choose from the menu either a predefined location or the Specific paths option.
b. If you have chosen a predefined location, complete the path as needed. For
example, to exclude the entire Program Files folder, it suffices to select the
corresponding predefined location from the menu. To exclude a specific folder
from Program Files, you must complete the path by adding a backslash (\) and
the folder name. For process exclusions, you must also add the name of the
application's executable file.
c. If you have chosen Specific paths, enter the full path to the object to be excluded.
It is advisable to use system variables (where appropriate) to make sure the path
is valid on all target computers.
3. Select the types of scanning the rule will apply to. Some exclusions may be relevant for
on-access scanning only, some for on-demand scanning only, while others may be
recommended for both. Process exclusions can be configured for on-access scanning
and for the Active Virus Control and Intrusion Detection System technologies.
Note
Please note that on-demand scanning exclusions will NOT apply to contextual scanning.
Contextual scanning is initiated by right-clicking a file or folder and selecting Scan with
Endpoint Security by Bitdefender.
4. Click the
Add button. The new rule will be added to the list.
To remove a rule from the list, click the corresponding
Delete button.
Quarantine
In this section you can configure the quarantine settings.
Computer Policies - Quarantine
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You can set Endpoint Security to automatically perform the following actions:
вЂў Delete files older than (days). By default, quarantined files older than 30 days are
automatically deleted. If you want to change this interval, choose a different option from
the menu.
вЂў Submit quarantined files to Bitdefender Labs every (hours). Keep this option selected
to automatically send quarantined files to Bitdefender Labs. You can edit the time interval
between quarantined files are being sent (one hour by default). The sample files will be
analyzed by the Bitdefender malware researchers. If malware presence is confirmed, a
signature is released to allow removing the malware.
By default, quarantined files are automatically sent to Bitdefender Labs every hour. If
you want to change this interval, choose a different option from the menu.
вЂў Rescan quarantine after malware signatures updates. Keep this option selected to
automatically scan quarantined files after each malware signatures update. Cleaned files
are automatically moved back to their original location.
вЂў Copy files to quarantine before applying the disinfect action. Select this option to
prevent data loss in case of false positives and copy each file detected as infected to
quarantine before applying the disinfect action. You can afterwards restore legitimate
files from the Quarantine page.
10.2.3. Firewall
The Firewall protects the computer from inbound and outbound unauthorized connection
attempts.
The Firewall's functionality relies on network profiles. The profiles are based on trust levels,
which have to be defined for each network.
Each time a new connection is created, the Firewall detects it and compares the connection's
adapter information with the information from the existing profiles, applying the correct
profile. For detailed information on how the profiles are applied, see networks settings.
The settings are organized into the following sections:
вЂў General
вЂў Settings
вЂў Rules
General
In this section you can enable or disable the Bitdefender Firewall and configure the general
settings.
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Computer Policies - Firewall General Settings
вЂў Firewall. Use the checkbox to turn Firewall on or off. If you turn off firewall protection,
computers will be vulnerable to network and Internet attacks.
вЂў Block port scans. Port scans are frequently used by hackers to find out which ports
are open on a computer. They might then break into the computer if they find a less
secure or vulnerable port.
вЂў Allow Internet Connection Sharing (ICS). Select this option to set the firewall to allow
Internet Connection Sharing traffic.
Note
This option does not automatically enable ICS on the user's system.
вЂў Monitor Wi-Fi connections. Endpoint Security can inform users connected to a Wi-Fi
network when a new computer joins the network. To display such notifications on the
user's screen, select this option.
вЂў Log verbosity level. Endpoint Security maintains a log of events regarding the Firewall
module usage (enabling/disabling firewall, traffic blocking, modifying settings) or generated
by the activities detected by this module (scanning ports, blocking connection attempts
or traffic according to the rules). Choose an option from the Log verbosity level to specify
how much information the log should include.
вЂў Intrusion Detection System. Intrusion Detection System monitors the system for
suspicious activities (for example, unauthorized attempts to alter the Bitdefender files,
DLL injections, keylogging attempts etc.).
To configure Intrusion Detection System:
1. Use the checkbox to turn Intrusion Detection System on or off.
2. Click the security level that best suits your needs (Aggressive, Normal or Permissive).
Use the description on the right side of the scale to guide your choice.
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To prevent a legitimate application from being detected by Intrusion Detection System,
add an AVC/IDS process exclusion rule for that application in the Antimalware >
Exclusions section.
Settings
The firewall automatically applies a profile based on the network type. You can specify the
generic profiles to be applied depending on the adapter type and also specify profiles
individually for your company's networks. The settings are organized under the following
tables:
вЂў Networks
вЂў Adapters
Computer Policies - Firewall Settings
Networks Settings
For the firewall to function properly, the administrator has to define the networks that will
be managed in the Networks table. The fields from the Networks table are described as
follows:
вЂў Name. A name by which the administrator can recognize the network in the list.
вЂў Type. Select from the menu the profile type assigned to the network.
Endpoint Security automatically applies one of four firewall profiles to each detected
network connection to define the basic traffic filtering options. The firewall profiles are:
вЂ“
Trusted network. Disable the firewall for the respective adapter.
вЂ“
Home/Office network. Allow all traffic to and from computers in the local network.
вЂ“
Public network. All traffic is filtered.
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Untrusted network. Completely block network and Internet traffic through the
respective adapter.
вЂў Identification. Select from the menu the method through which the network will be
identified by Endpoint Security. The networks can be identified by three methods: DNS,
Gateway and Network.
вЂў MAC. Use this field to specify the MAC address of a specific DNS server.
Note
This field is mandatory if the DNS identification method is selected.
вЂў IP. Use this field to define specific IP addresses in a network. You can also use a mask
to define an entire sub-network.
After you defined a network, click the Add button at the right side of the table to add it to
the list.
Adapters Settings
If a network that is not defined in the Networks table is detected, Endpoint Security detects
the type of the network adapter and applies a corresponding profile to the connection. The
fields from the Adapters table are described as follows:
вЂў Type. Displays the type of the network adapters. Endpoint Security can detect three
predefined adapter types: Wired, Wireless and Virtual (Virtual Private Network).
вЂў Network Type. Describes the network profile assigned to a specific adapter type. The
network types are described in the network settings section. Clicking the network type
field allows you to change the setting. If you select Let Windows decide, for any new
network connection detected after the policy is applied, Endpoint Security applies a
firewall profile based on the network classification in Windows, ignoring the settings from
the Adapters table.
If the detection based on Windows Network Manager fails, a basic detection is attempted.
A generic profile is used in which the network type is considered Public and the stealth
settings are set to On. If the IP address of the domain the computer is found in is in one
of the networks associated with the adapter, then the trust level is considered
Home/Office and the stealth settings are set to Remote On. If the computer is not in a
domain, this condition is not applicable.
вЂў Stealth Mode. Hides the computer from malicious software and hackers in the network
or the Internet. Configure Stealth Mode as needed for each adapter type by selecting
one of the following options:
вЂ“
On. The computer is invisible from both the local network and the Internet.
вЂ“
Off. Anyone from the local network or the Internet can ping and detect the computer.
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Remote. The computer cannot be detected from the Internet. Anyone from the local
network can ping and detect the computer.
Rules
In this section you can configure the application network access and data traffic rules
enforced by the firewall. Note that available settings apply only to the Home/Office and
Public firewall profiles.
Computers policies - Firewall rules settings
Settings
You can configure the following settings:
вЂў Protection level. The selected protection level defines the firewall decision-making logic
used when applications request access to network and Internet services. The following
options are available:
Ruleset and allow
Apply existing firewall rules and automatically allow all other connection attempts.
For each new connection attempt, a rule is created and added to the ruleset.
Ruleset and ask
Apply existing firewall rules and prompt the user for action for all other connection
attempts. An alert window with detailed information about the unknown connection
attempt is displayed on the user's screen. For each new connection attempt, a rule
is created and added to the ruleset.
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Ruleset and deny
Apply existing firewall rules and automatically deny all other connection attempts.
For each new connection attempt, a rule is created and added to the ruleset.
Ruleset, known files and allow
Apply existing firewall rules, automatically allow connection attempts made by known
applications and automatically allow all other unknown connection attempts. For
each new connection attempt, a rule is created and added to the ruleset.
Ruleset, known files and ask
Apply existing firewall rules, automatically allow connection attempts made by known
applications and prompt the user for action for all other unknown connection
attempts. An alert window with detailed information about the unknown connection
attempt is displayed on the user's screen. For each new connection attempt, a rule
is created and added to the ruleset.
Ruleset, known files and deny
Apply existing firewall rules, automatically allow connection attempts made by known
applications and automatically deny all other unknown connection attempts. For
each new connection attempt, a rule is created and added to the ruleset.
Note
Known files represent a large collection of safe, trustworthy applications, which is
compiled and continuously maintained by Bitdefender.
вЂў Create aggressive rules. With this option selected, the firewall will create rules for each
different process that opens the application requesting network or Internet access.
вЂў Create rules for applications blocked by IDS. With this option selected, the firewall
will automatically create a Deny rule each time the Intrusion Detection System blocks
an application.
вЂў Monitor process changes. Select this option if you want each application attempting
to connect to the Internet to be checked whether it has been changed since the addition
of the rule controlling its Internet access. If the application has been changed, a new rule
will be created according to the existing protection level.
Note
Usually, applications are changed by updates. But there is a risk that they might be
changed by malware applications, with the purpose of infecting the local computer and
other computers in the network.
Signed applications are supposed to be trusted and have a higher degree of security.
You can select Ignore signed processes to automatically allow changed signed
applications to connect to the Internet.
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Rules
The Rules table lists the existing firewall rules, providing important information on each of
them:
вЂў Rule name or application it refers to.
вЂў Protocol the rule applies to.
вЂў Rule action (allow or deny packets).
вЂў Actions you can take on the rule.
вЂў Rule priority.
Note
These are the firewall rules explicitly enforced by the policy. Additional rules may be
configured on computers as a result of applying firewall settings.
A number of default firewall rules help you easily allow or deny popular traffic types. Choose
the desired option from the Permission menu.
Incoming ICMP / ICMPv6
Allow or deny ICMP / ICMPv6 messages. ICMP messages are often used by hackers
to carry out attacks against computer networks. By default, this type of traffic is denied.
Incoming Remote Desktop Connections
Allow or deny other computers' access over Remote Desktop Connections. By default,
this type of traffic is allowed.
Sending Emails
Allow or deny sending emails over SMTP. By default, this type of traffic is allowed.
Web Browsing HTTP
Allow or deny HTTP web browsing. By default, this type of traffic is allowed.
Printing in Another Network
Allow or deny access to printers in another local area network. By default, this type of
traffic is denied.
Windows Explorer traffic on HTTP / FTP
Allow or deny HTTP and FTP traffic from Windows Explorer. By default, this type of
traffic is denied.
Besides the default rules, you can create additional firewall rules for other applications
installed on computers. This configuration however is reserved for administrators with strong
networking skills.
To create and configure a new rule, click the
Add button at the right side of the table.
Refer to the following topic for more information.
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To remove a rule from the list, click the corresponding
the table.
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Delete button at the right side of
Note
You can neither delete nor modify the default firewall rules.
Configuring Custom Rules
You can configure two types of firewall rules:
вЂў Application-based rules. Such rules apply to specific software found on the client
computers.
вЂў Connection-based rules. Such rules apply to any application or service that uses a
specific connection.
To create and configure a new rule, click the Add button at the right side of the table and
select the desired rule type from the menu. To edit an existing rule, click the rule name.
The following settings can be configured:
вЂў Rule name. Enter the name under which the rule will be listed in the rules table ( for
example, the name of the application the rule applies to ).
вЂў Application path (only for application-based rules). You must specify the path to the
application executable file on the target computers.
вЂ“
Choose from the menu a predefined location and complete the path as needed. For
example, for an application installed in the Program Files folder, select
%ProgramFiles% and complete the path by adding a backslash (\) and the name
of the application folder.
вЂ“
Enter the full path in the edit field. It is advisable to use system variables (where
appropriate) to make sure the path is valid on all target computers.
вЂў Command line (only for application-based rules). If you want the rule to apply only when
the specified application is opened with a specific command in the Windows command
line interface, type the respective command in the edit field. Otherwise, leave it blank.
вЂў Application MD5 (only for application-based rules). If you want the rule to check the
application's file data integrity based on its MD5 hash code, enter it in the edit field.
Otherwise, leave the field blank.
вЂў Local Address. Specify the local IP address and port the rule applies to. If you have
more than one network adapter, you can clear the Any check box and type a specific IP
address. Likewise, to filter connections on a specific port or port range, clear the Any
check box and enter the desired port or port range in the corresponding field.
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вЂў Remote Address. Specify the remote IP address and port the rule applies to. To filter
the traffic to and from a specific computer, clear the Any check box and type its IP
address.
вЂў Apply rule only for directly connected computers. You can filter access based on
Mac address.
вЂў Protocol. Select the IP protocol the rule applies to.
вЂ“
If you want the rule to apply to all protocols, select Any.
вЂ“
If you want the rule to apply to TCP, select TCP.
вЂ“
If you want the rule to apply to UDP, select UDP.
вЂ“
If you want the rule to apply to a specific protocol, select that protocol from the Other
menu.
Note
IP protocol numbers are assigned by the Internet Assigned Numbers Authority (IANA).
You can find the complete list of assigned IP protocol numbers at
http://www.iana.org/assignments/protocol-numbers.
вЂў Direction. Select the traffic direction the rule applies to.
Direction
Description
Outbound
The rule applies only for the outgoing traffic.
Inbound
The rule applies only for the incoming traffic.
Both
The rule applies in both directions.
вЂў IP version. Select the IP version (IPv4, IPv6 or any) the rule applies to.
вЂў Network. Select the type of network the rule applies to.
вЂў Permission. Select one of the available permissions:
Permission Description
Allow
The specified application will be allowed network / Internet access under
the specified circumstances.
Deny
The specified application will be denied network / Internet access under
the specified circumstances.
Click Save to add the rule.
For the rules you created, use the arrows at the right side of the table to set each rule priority.
The rule with higher priority is closer to the top of the list.
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10.2.4. Content Control
Use the Content Control module to configure your preferences regarding content filtering
and data protection for user activity including web browsing, email and software applications.
You can restrict or allow web access and application usage, configure traffic scan,
antiphishing and data protection rules. Please note that the configured Content Control
settings will apply to all users who log on to the target computers.
The settings are organized into the following sections:
вЂў
вЂў
вЂў
вЂў
Traffic
Web
Data Protection
Applications
Traffic
Configure the traffic security preferences using the settings under the following sections:
вЂў Options
вЂў Traffic Scan
вЂў Traffic Scan Exclusions
Computer Policies - Content Control - Traffic
Options
вЂў Scan SSL. Select this option if you want the Secure Sockets Layer (SSL) web traffic to
be inspected by the Endpoint Security protection modules.
вЂў Show browser toolbar. The Bitdefender toolbar informs users about the rating of the
web pages they are viewing. The Bitdefender toolbar is not your typical browser toolbar.
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The only thing it ads to the browser is a small dragger
page. Clicking the dragger opens the toolbar.
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at the top of every web
Depending on how Bitdefender classifies the web page, one of the following ratings is
displayed on the left side of the toolbar:
вЂ“
The message "This page is not safe" appears on a red background.
вЂ“
The message "Caution is advised" appears on an orange background.
вЂ“
The message "This page is safe" appears on a green background.
вЂў Browser Search Advisor. Search advisor rates the results of Google, Bing and Yahoo!
searches, as well as links from Facebook and Twitter, by placing an icon in front of every
result. Icons used and their meaning:
You should not visit this web page.
This web page may contain dangerous content. Exercise caution if you decide to visit
it.
This is a safe page to visit.
Traffic Scan
Incoming emails and web traffic are scanned in real time to prevent malware from being
downloaded to the computer. Outgoing emails are scanned to prevent malware from infecting
other computers. Scanning the web traffic may slow down web browsing a little, but it will
block malware coming from the Internet, including drive-by downloads.
When an email is found infected, it is replaced automatically with a standard email informing
the receiver of the original infected email. If a web page contains or distributes malware, it
is automatically blocked. A special warning page is displayed instead to inform the user that
the requested web page is dangerous.
Though not recommended, you can disable email and web traffic scan to increase system
performance. This is not a major threat as long as on-access scanning of local files remains
enabled.
Traffic Scan Exclusions
You can choose to skip certain traffic of being scanned for malware while the traffic scan
options are enabled.
To define a traffic scan exclusion:
1. Select the exclusion type from the menu.
2. Depending on the exclusion type, define the traffic entity to be excluded from scanning
as follows:
вЂў
IP. Enter the IP address for which you do not want to scan the incoming and outgoing
traffic.
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URL. Excludes from scanning the specified web addresses. To define an URL scan
exclusion:
вЂ“ Enter a specific URL, such as www.example.com/example.html
вЂ“ Use wildcards to define web address patterns:
вЂў
Asterisk (*) substitutes for zero or more characters.
вЂў
Question mark (?) substitutes for exactly one character. You can use several
question marks to define any combination of a specific number of characters.
For example, ??? substitutes for any combination of exactly three characters.
In the following table, you can find several sample syntaxes for specifying web
addresses.
Syntax
Exception Applicability
www.example*
Any website or web page starting with www.example
(regardless of the domain extension).
The exclusion will not apply to the subdomains of the
specified website, such as subdomain.example.com.
*example.com
Any website ending in example.com, including pages
and subdomains thereof.
*string*
Any website or web page whose address contains the
specified string.
*.com
Any website having the .com domain extension, including
pages and subdomains thereof. Use this syntax to exclude
from scanning the entire top-level domains.
www.example?.com Any web address starting with www.example?.com,
where ? can be replaced with any single character. Such
websites might include: www.example1.com or
www.exampleA.com.
вЂў
Application. Excludes from scanning the specified process or application. To define
an application scan exclusion:
вЂ“ Enter the full application path. For example, C:\Program Files\Internet
Explorer\iexplore.exe
вЂ“ Use environment variables to specify the application path. For example:
%programfiles%\Internet Explorer\iexplore.exe
вЂ“ Use wildcards to specify any applications matching a certain name pattern. For
example:
вЂў c*.exe matches all applications starting with "c" (chrome.exe).
вЂў ??????.exe matches all applications with a name that contains six characters
(chrome.exe, safari.exe, etc.).
вЂў [^c]*.exe matches all application except for those starting with "c".
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вЂў
3. Click the
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[^ci]*.exe matches all application except for those starting with "c" or "i".
Add button at the right side of the table.
To remove an entity from the list, click the corresponding
Delete button.
Web
In this section you can configure the web browsing security preferences.
The settings are organized under the following sections:
вЂў Web Control
вЂў Antiphishing
Web Control
Web Control helps you allow or block web access for users or applications during specified
time intervals.
The web pages blocked by Web Control are not displayed in the browser. Instead, a default
web page is displayed informing the user that the requested web page has been blocked
by Web Control.
Computer Policies - Content Control - Web
Use the switch to turn Web Control on or off.
You have three configuration options:
вЂў Select Allow to always grant web access.
вЂў Select Block to always deny web access.
вЂў Select Schedule to enable time restrictions on web access upon a detailed schedule.
Either if you choose to allow or block the web access, you can define exceptions to these
actions for entire web categories or only for specific web addresses. Click Settings to
configure your web access schedule and exceptions as follows:
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Scheduler
To restrict Internet access to certain times of day on a weekly basis:
1. Select from the grid the time intervals during which you want Internet access to be
blocked.
You can click individual cells, or you can click and drag to cover longer periods.
Click again in the cell to reverse the selection.
To start a new selection, click Allow All or Block all, depending on the type of
restriction you wish to implement.
2. Click Save.
Note
Endpoint Security will perform updates every hour no matter if web access is blocked.
Categories
Web Categories Filter dynamically filters access to websites based on their content.
You can use the Web Categories Filter for defining exceptions to the selected Web
Control action (Allow or Block) for entire web categories (such as Games, Mature Content
or Online Networks).
To configure Web Categories Filter:
1. Select Web Categories Filter.
2. For a quick configuration, click one of the predefined profiles (Aggressive, Normal
or Permissive). Use the description on the right side of the scale to guide your
choice. You can view the predefined actions for available web categories by clicking
the Categories button placed below.
3. If you are not satisfied with the default settings, you can define a custom filter:
a. Select Custom.
b. Click the Categories button to expand the corresponding section.
c. Find the category that you want in the list and choose the desired action from
the menu.
4. You can also choose to Treat Web Categories as exceptions for Web Access if
you want to ignore the existing web access settings and apply only the Web
Categories Filter.
5. Click Save.
Note
вЂў
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Allow permission for specific web categories is also taken into account during time
intervals when web access is blocked by Web Control.
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вЂў
Allow permissions work only when web access is blocked by Web Control, while
Block permissions work only when web access is allowed by Web Control.
вЂў
You can override the category permission for individual web addresses by adding
them with opposite permission in Web Control > Settings > Exclusions. For
example, if a web address is blocked by Web Categories Filter, add a web rule for
that address with permission set to Allow.
Exclusions
You can also define web rules to explicitly block or allow certain web addresses,
overriding the existing Web Control settings. Users will be able, for example, to access
a specific webpage also when the web browsing is blocked by Web Control.
To create a web rule:
1. Select Use Exceptions to enable web exceptions.
2. Enter the address you want to allow or block in the Web Address field.
3. Select Allow or Block from the Permission menu.
4. Click the
Add button at the right side of the table to add the address to the
exceptions list.
5. Click Save.
To edit a web rule:
1. Click the web address you want to edit.
2. Modify the existing URL.
3. Click Save.
To remove a web rule:
1. Move the cursor over the web address you want to remove.
2. Click the
Delete button.
3. Click Save.
Antiphishing
Antiphishing protection automatically blocks known phishing web pages to prevent users
from inadvertently disclosing private or confidential information to online fraudsters. Instead
of the phishing web page, a special warning page is displayed in the browser to inform the
user that the requested web page is dangerous.
Select Antiphishing to activate antiphishing protection. You can further tune Antiphishing
by configuring the following settings:
вЂў Protection against fraud. Select this option if you want to extend protection to other
types of scams besides phishing. For example, websites representing fake companies,
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which do not directly request private information, but instead try to pose as legitimate
businesses and make a profit by tricking people into doing business with them.
вЂў Protection against phishing. Keep this option selected to protect users against phishing
attempts.
If a legitimate web page is incorrectly detected as phishing and blocked, you can add it to
the whitelist to allow users to access it. The list should contain only websites you fully trust.
To manage antiphishing exceptions:
1. Click Exclusions.
2. Enter the web address and click the
Add button.
To remove an exception from the list, move the cursor over it and click the
button.
Delete
3. Click Save.
Data Protection
Data Protection prevents unauthorized disclosure of sensitive data based on
administrator-defined rules.
Computer Policies - Content Control - Data Protection
You can create rules to protect any piece of personal or confidential information, such as:
вЂў Customer personal information
вЂў Names and key details of in-development products and technologies
вЂў Contact information of company executives
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Protected information might include names, phone numbers, credit card and bank account
information, email addresses and so on.
Based on the data protection rules you create, Endpoint Security scans the web and email
traffic leaving the computer for specific character strings (for example, a credit card number).
If there is a match, the respective web page or email message is blocked in order to prevent
protected data from being sent. The user is immediately informed about the action taken
by Endpoint Security through an alert web page or email.
To configure Data Protection:
1. Use the checkbox to turn on Data Protection.
2. Create data protection rules for all of the sensitive data you want to protect. To create
a rule:
a. Click the
displayed.
Add button at the right side of the table. A configuration window is
b. Enter the name under which the rule will be listed in the rules table. Choose a
suggestive name so that you or other administrator can easily identify what the rule
is about.
c. Enter the data you want to protect (for example, the phone number of a company
executive or the internal name of a new product the company is working on). Any
combination of words, numbers or strings consisting of alphanumerical and special
characters (such as @, # or $) is accepted.
Make sure to enter at least five characters in order to avoid the mistaken blocking of
email messages and web pages.
Important
Provided data is stored in encrypted form on protected computers, but it can be
seen on your Control Center account. For extra safety, do not enter all of the data
you want to protect. In this case, you must clear the Match whole words option.
d. Configure the traffic scan options as needed.
вЂў
Scan web (HTTP traffic) - scans the HTTP (web) traffic and blocks the outgoing
data that matches the rule data.
вЂў
Scan email (SMTP traffic) - scans the SMTP (mail) traffic and blocks the outgoing
email messages that contain the rule data.
You can choose to apply the rule only if the rule data matches whole words or if the
rule data and the detected string case match.
e. Click Save. The new rule will be added to the list.
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3. Configure exclusions to data protection rules so that users can still send protected data
to authorized websites and recipients. Exclusions can be applied globally (to all rules) or
to specific rules only. To add an exclusion:
a. Click the
Add button at the right side of the table. A configuration window is
displayed.
b. Enter the web or email address that users are authorized to disclose protected data
to.
c. Select the type of exclusion (web or email address).
d. From the Rules table, select the data protection rules(s) on which this exclusion
should be applied.
e. Click Save. The new exclusion rule will be added to the list.
Note
If an email containing blocked data is addressed to multiple recipients, those for which
exclusions have been defined will receive it.
To remove a rule or an exclusion from the list, click the corresponding
the right side of the table.
Delete button at
Applications
In this section you can configure Application Control. Application Control helps you completely
block or restrict users' access to applications on their computers. Games, media and
messaging software, as well as other categories of software and malware can be blocked
in this way.
Computer Policies - Content Control - Applications
To configure Application Control:
1. Use the switch to turn on Application Control.
2. Specify the applications you want to restrict access to. To restrict access to an application:
a. Click the
Add button at the right side of the table. A configuration window is
displayed.
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b. You must specify the path to the application executable file on the target computers.
There are two ways to do this:
вЂў Choose from the menu a predefined location and complete the path as needed
in the edit field. For example, for an application installed in the Program Files
folder, select %ProgramFiles and complete the path by adding a backslash (\)
and the name of the application folder.
вЂў Enter the full path in the edit field. It is advisable to use system variables (where
appropriate) to make sure the path is valid on all target computers.
c. Access Scheduler. Schedule the applications access during certain times of day on
a weekly basis:
вЂў Select from the grid the time intervals during which you want to block access to
the application. You can click individual cells, or you can click and drag to cover
longer periods. Click again in the cell to reverse the selection.
вЂў To start a new selection, click Allow All or Block All, depending on the type of
restriction you wish to implement.
вЂў Click Save. The new rule will be added to the list.
To remove a rule from the list, click the corresponding
Delete button at the right side of
the table. To edit an existing rule, click the application name.
10.3. Virtual Machine Policies
Policy settings can be initially configured when creating the policy. Later on, you can change
them as needed anytime you want.
To configure the settings of a policy:
1. Go to the Policies page.
2. Choose Virtual Machines from the service selector.
3. Click the policy name. This will open the policy page.
4. Configure the policy settings as needed. Settings are organized under the following
categories:
вЂў General
вЂў Antimalware
You can select the settings category using the menu on the left-side of the page.
5. Click Save to save changes and apply them to the target computers. To leave the policy
page without saving changes, click Cancel.
test
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10.3.1. General
General settings help you manage user interface display options, update preferences,
password protection and other settings of Bitdefender Tools.
The settings are organized into the following sections:
вЂў
вЂў
вЂў
вЂў
вЂў
Details
Display
Communication
Advanced
Update
Details
The Details page shows general policy details:
вЂў Policy name
вЂў User who created the policy
вЂў Data and time when the policy was created
вЂў Data and time when the policy was last modified
Virtual Machines Policies - Policy Details
You can rename the policy by entering the new name in the corresponding field and clicking
save. Policies should have suggestive names so that you or other administrator can quickly
identify them.
Note
By default, only the user who created the policy can modify it. To change that, the policy
owner must check the option Allow other users to change this policy from the policyвЂ™s
Details page.
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Display
In this section you can configure the user interface display options.
Virtual Machines Policies - Display settings
вЂў Enable Silent Mode. Use the checkbox to turn Silent Mode on or off. Silent Mode is
designed to help you easily disable user interaction in Bitdefender Tools. When turning
on Silent Mode, the Display notification pop-ups option in this section will be disabled.
вЂў Display notification pop-ups. Select this option to inform users about important security
events such as the detection of malware and the action taken through small notification
pop-ups. The pop-ups disappear automatically within a few seconds without user
intervention.
вЂў Technical Support Information. Fill in the fields to customize the technical support
and contact information available in Bitdefender Tools. Users can access this information
from the Bitdefender Tools window by clicking the
icon in the lower-right corner (or,
alternatively, by right-clicking the Bitdefender Tools icon
selecting About).
in the system tray and
Communication
When multiple communication servers are available on the GravityZone appliance, you can
assign the target virtual machines with one or several communication servers via policy.
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Virtual Machines Policies - Communication settings
To assign communication servers to target virtual machines:
1. In the Endpoint Communication Assignment table, click the Name field. The list of
detected communication servers is displayed.
2. Select an entity.
3. Click the
Add button at the right side of the table.
The communication server is added to the list. All target virtual machines will communicate
with Control Center via the specified communication server.
4. Follow the same steps to add several communication entities, if available.
5. You can configure the communication servers priority using the up and down arrows
available at the right side of each entity. The communication with target virtual machines
will be carried out through the entity placed on top of the list. When the communication
with this entity cannot be done, the next one will be taken into account.
6. To delete one entity from the list, click the corresponding
side of the table.
Delete button at the right
Advanced
In this section you can configure general settings and the uninstall password.
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Virtual Machines Policies - Advanced settings
вЂў Remove events older than (days). Bitdefender Tools keeps a detailed log of events
concerning its activity on the computer (also including computer activities monitored by
Content Control). By default, events are deleted from the log after 30 days. If you want
to change this interval, choose a different option from the menu.
вЂў Submit crash reports to Bitdefender. Select this option so that reports will be sent to
Bitdefender Labs for analysis if Bitdefender Tools crashes. The reports will help our
engineers find out what caused the problem and prevent it from occurring again. No
personal information will be sent.
вЂў Password configuration. To prevent users with administrative rights from uninstalling
protection, you must set a password.
The uninstall password can be configured before installation by customizing the installation
package. If you have done so, select Keep current settings to keep the current password.
To set the password, or to change the current password, select Enable password and
enter the desired password. To remove password protection, select Disable password.
Update
In this section you can configure the Bitdefender Tools and virus signature update settings.
Updates are very important as they allow countering the latest threats.
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Virtual Machines Policies - Update settings
вЂў Product Update. Bitdefender Tools automatically checks for, downloads and installs
updates every hour (default setting). Automatic updates are performed silently in the
background.
вЂ“
Postpone reboot. Some updates require a system restart to install and work properly.
By selecting this option, the program will keep working with the old files until the
computer is restarted, without informing the user. Otherwise, a notification in the user
interface will prompt the user to restart the system whenever an update requires it.
вЂ“
If you choose to postpone reboot, you can set a convenient time when computers
will reboot automatically if (still) needed. This can be very useful for servers. Select If
needed, reboot after installing updates and specify when it is convenient to reboot
(daily or weekly on a certain day, at a certain time of day).
вЂў Signature Update. Bitdefender Tools and Security Server automatically check for,
download and install updates every hour (default setting).
вЂў To change the product and signatures Update interval (hours), select the interval in
hours that you want from the menu.
Note
Though not recommended, you can disable the automatic signatures or product updates
by unchecking the corresponding option.
вЂў Proxy Settings. Select this option if virtual machines connect to the Internet (or to the
local update server) through a proxy server. There are three options to set the proxy
settings:
вЂ“
Import proxy settings from default browser. Bitdefender Tools can import proxy
settings from the most popular browsers, including the latest versions of Internet
Explorer, Mozilla Firefox and Opera.
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вЂ“
Auto-detect network proxy. Bitdefender Tools uses the Web Proxy Auto-Discovery
(WPAD) protocol included in Windows to automatically retrieve proxy settings from
a Proxy Auto-Configuration (PAC) file published on the local network. If no PAC file
is available, updates will fail.
вЂ“
Use custom proxy settings. If you know the proxy settings, select this option and
then specify them:
вЂў Server - type in the IP of the proxy server.
вЂў Port - type in the port used to connect to the proxy server.
вЂў User name - type in a user name recognized by the proxy.
вЂў Password - type in the valid password of the previously specified user.
Note
Changing the proxy configuration option will overwrite existing proxy settings in
Bitdefender Tools.
вЂў Update Locations. To avoid overloading the outside network traffic, Bitdefender Tools
is configured to update from the local GravityZone update server. You can also add other
update server addresses to the list and configure their priority using the up and down
buttons displayed on mouse-over. If the first update location is unavailable, the next one
is checked and so on.
Computer Policies - Update Locations
To set the local update address:
1. Enter the address of the local update server in the Add location field. Use one of
these syntaxes:
вЂ“ update_server_ip:port
вЂ“ update_server_name:port
The default port is 7074.
2. If client computers connect to the local update server through a proxy server, select
Use Proxy.
3. Click the
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Add button at the right side of the table.
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4. Use the Up / Down arrows in the Action column to set the local update address
the first one in the list. Place the mouse cursor over the corresponding row in order
for the arrows to become visible.
To remove a location from the list, move the cursor over it and click the corresponding
Delete button. Although you can remove the default update location, this is not
recommended.
10.3.2. Antimalware
The Antimalware module protects the system against all kinds of malware threats (viruses,
Trojans, spyware, rootkits, adware and so on). The protection is divided into two categories:
вЂў On-access scanning: prevents new malware threats from entering the system.
вЂў On-demand scanning: allows detecting and removing malware already residing in the
system.
When it detects a virus or other malware, Bitdefender Tools will automatically attempt to
remove the malware code from the infected file and reconstruct the original file. This operation
is referred to as disinfection. Files that cannot be disinfected are moved to quarantine in
order to contain the infection. When a virus is in quarantine it cannot do any harm because
it cannot be executed or read.
Advanced users can configure scan exclusions if they do not want specific files or file types
to be scanned.
The settings are organized into the following sections:
вЂў
вЂў
вЂў
вЂў
вЂў
On-Access
On-Demand
Exclusions
Quarantine
Security Servers
On-Access
In this section you can configure the real-time antimalware protection.
On-access scanning prevents new malware threats from entering the system - it scans files
when they are accessed (opened, moved, copied or executed).
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Virtual Machines Policies - On-Access settings
To configure on-access scanning:
1. Use the check box to turn on-access scanning on or off. If you turn off on-access
scanning, virtual machines will be vulnerable to malware.
2. For a quick configuration, click the security level that best suits your needs (Aggressive,
Normal or Permissive). Use the description on the right side of the scale to guide your
choice.
3. Advanced users can configure the scan settings in detail by selecting the Custom
protection level and clicking the Settings link.
Custom options. The scan settings are organized under two tabs, General and Advanced.
Options are described hereinafter from the first tab to the last.
вЂў File Location. Use these options to specify which types of files you want to be scanned.
If antimalware protection is installed on all virtual machines in the network, you may
disable the network files scan to allow for a faster network access.
Important
On-access scanning for network files does not apply to Linux machines. To protect Linux
network shares (NFS mounts, for example) it is recommended to schedule a periodic
on-demand task.
You can set Bitdefender Tools to scan all accessed files (regardless of their file extension),
application files only or specific file extensions you consider to be dangerous. Scanning
all accessed files provides best protection, while scanning applications only can be used
for better system performance.
Note
Application files are far more vulnerable to malware attacks than other types of files. For
more information, refer to вЂњList of Application File TypesвЂќ (p. 302).
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If you want only specific extensions to be scanned, choose User defined extensions
from the menu and then enter the extensions in the edit field, pressing Enter after each
extension.
вЂў Archives. Select Scan inside archives if you want to enable on-access scanning of
archived files. Scanning inside archives is a slow and resource-intensive process, which
is therefore not recommended for real-time protection. Archives containing infected files
are not an immediate threat to system security. The malware can affect the system only
if the infected file is extracted from the archive and executed without having on-access
scanning enabled.
If you decide on using this option, you can configure the following optimization options:
вЂ“
Archive maximum size (MB). You can set a maximum accepted size limit of archives
to be scanned on-access. Select the corresponding check box and type the maximum
archive size (in MB).
вЂ“
Archive maximum depth (levels). Select the corresponding check box and choose
the maximum archive depth from the menu. For best performance choose the lowest
value, for maximum protection choose the highest value.
Scan email archives. Select this option if you want to enable scanning of email message
files and email databases, including file formats such as .eml, .msg, .pst, .dbx, .mbx,
.tbb and others.
Note
Email archive scanning is resource intensive and can impact system performance.
вЂў On-Access for Linux. Select this option if you want to enable the On-Access scanning
on managed Linux virtual machines. By default, the On-Access module scans the following
Linux directories: /home, /opt, /srv and /var/www. You can add or remove directories to
be scanned using the action buttons available in the corresponding table.
Important
For Linux systems with DazukoFS module:
вЂ“
DazukoFS monitors the entire directory tree under a mounted directory, unless a
subdirectory is explicitly excluded by the policy.
вЂ“
DazukoFS must be loaded after all separate file systems were mounted (i.e.: mount
a nfs, cifs, ecryptfs and only afterwards activate protection for those mount points).
To load the module you must apply the security policy with On-access for Linux
enabled.
вЂ“
You cannot watch root file system (/) with DazukoFS. Also protection for the following
system paths is not supported and should be avoided:
/proc;/bin;/usr;/sbin;/lib
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вЂў Scan Actions. Depending on the type of detected file, the following actions are taken
automatically:
вЂ“
Default action for infected files. Files detected as infected match a malware
signature in the Bitdefender Malware Signature Database. Bitdefender can normally
remove the malware code from an infected file and reconstruct the original file. This
operation is known as disinfection.
If an infected file is detected, Bitdefender will automatically attempt to disinfect it. If
disinfection fails, the file is moved to quarantine in order to contain the infection.
Important
For particular types of malware, disinfection is not possible because the detected
file is entirely malicious. In such cases, the infected file is deleted from the disk.
вЂ“
Default action for suspect files. Files are detected as suspicious by the heuristic
analysis. Suspect files cannot be disinfected, because no disinfection routine is
available.
When a suspect file is detected, users will be denied access to that file in order to
prevent a potential infection.
Though not recommended, you can change the default actions. You can define two
actions for each type of file. The following actions are available:
Disinfect
Remove the malware code from infected files. It is recommended to always keep
this as the first action to be taken on infected files.
Move to quarantine
Move detected files from their current location to the quarantine folder. Quarantined
files cannot be executed or opened; therefore, the risk of getting infected disappears.
You can manage quarantine files from the Quarantine page of the console.
Delete
Delete detected files from the disk, without any warning. It is advisable to avoid
using this action.
Deny access
Deny access to detected files.
Ignore
No action will be taken on detected files. These files will only appear in the scan log.
On-Demand
In this section you can configure antimalware scan tasks that will run regularly on the target
virtual machines, according to the schedule you specify.
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Virtual Machines Policies - On-demand settings
The scanning is performed silently in the background. The user is informed that a scanning
process is running only through an icon that appears in the system tray.
Though not mandatory, it is recommended to schedule a comprehensive system scan to
run weekly on all virtual machines. Scanning virtual machines regularly is a proactive security
measure that can help detect and block malware that might evade real-time protection
features.
You can also use the Limit the number of concurrent on-demand scans option to configure
the number of scan tasks running at the same time on the Security Server.
вЂў Manage Scan Tasks
вЂў Configure Scan Tasks
вЂў Limit the number of concurrent on-demand scans
Managing Scan Tasks
The Scan Tasks table informs you of the created scan tasks, providing important information
on each of them:
вЂў Task name and type.
вЂў Schedule based on which the task runs regularly (recurrence).
вЂў Time when the task will run next.
There are two preconfigured scan tasks which you can set to run as needed:
вЂў Quick Scan is preconfigured to allow scanning only critical Windows and Linux system
locations. Running a Quick Scan usually takes a few minutes.
вЂў Full Scan checks the entire computer for all types of malware threatening its security,
such as viruses, spyware, adware, rootkits and others.
Note
The scan options of the default scan tasks are preconfigured and you cannot change them.
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You can also create Custom Scan tasks, which allow you to choose the specific locations
to be scanned and to configure the scan options.
You can create as many scan tasks as you want.
To create and configure a new task, click the Add button at the right side of the table and
choose the type of task you want to create. To change the settings of an existing task, click
the name of that task. Refer to the following topic to learn how to configure the task settings.
To remove a task from the list, select the task and click the
side of the table.
Delete button at the right
Configuring Scan Tasks
The scan task settings are organized under three tabs: General - set task name and execution
schedule; Options - choose a scan profile for quick configuration of the scan settings and
define scan settings for a custom scan; Target - select the files and folders to be scanned.
Options are described hereinafter from the first tab to the last:
вЂў Details. Choose a suggestive name for the task to help easily identify what it is about.
When choosing a name, consider the scan task target and possibly the scan settings.
вЂў Run the task with low priority. Decreases the priority of the scan process. You will
allow other programs to run faster and increase the time needed for the scan process
to finish.
вЂў Scheduler. Use the scheduling options to configure the scan schedule. You can set the
scan to run every few hours, days or weeks, starting with a specified date and time.
Please consider that virtual machines must be on when the schedule is due. A scheduled
scan will not run when due if the virtual machine is turned off, suspended or if no user is
logged on. In such situations, the scan will be postponed until next time.
Note
The scheduled scan will run at the target endpoint local time. For example, if the
scheduled scan is set to start at 6:00 PM and the endpoint is in a different timezone than
Control Center, the scanning will start at 6:00 PM (endpoint time).
вЂў Scan Options. For a quick configuration of the scan options, choose one of the
predefined scan profiles. Click the security level that best suits your needs (Aggressive,
Normal or Permissive). Use the description on the right side of the scale to guide your
choice.
Based on the selected profile, the scan options in the Settings section are automatically
configured. However, if you want to, you can configure them in detail. To do that, select
the Custom check box and then go to the Settings section.
вЂў File Types. Use these options to specify which types of files you want to be scanned.
You can set Bitdefender Tools to scan all files (regardless of their file extension),
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application files only or specific file extensions you consider to be dangerous. Scanning
all files provides best protection, while scanning applications only can be used to perform
a quicker scan.
Note
Application files are far more vulnerable to malware attacks than other types of files. For
more information, refer to вЂњList of Application File TypesвЂќ (p. 302).
If you want only specific extensions to be scanned, choose Custom extensions from
the menu and then enter the extensions in the edit field, pressing Enter after each
extension.
вЂў Archives. Archives containing infected files are not an immediate threat to system
security. The malware can affect the system only if the infected file is extracted from the
archive and executed without having real-time protection enabled. However, it is
recommended to use this option in order to detect and remove any potential threat, even
if it is not an immediate threat.
Note
Scanning archived files increases the overall scanning time and requires more system
resources.
вЂ“
вЂ“
Scan inside archives. Select this option if you want to check archived files for
malware. If you decide on using this option, you can configure the following
optimization options:
вЂў
Limit archive size to (MB). You can set a maximum accepted size limit of archives
to be scanned. Select the corresponding check box and type the maximum archive
size (in MB).
вЂў
Maximum archive depth (levels). Select the corresponding check box and
choose the maximum archive depth from the menu. For best performance choose
the lowest value, for maximum protection choose the highest value.
Scan email archives. Select this option if you want to enable scanning of email
message files and email databases, including file formats such as .eml, .msg, .pst,
.dbx, .mbx, .tbb and others.
Note
Email archive scanning is resource intensive and can impact system performance.
вЂў Miscellaneous. Select the corresponding check boxes to enable the desired scan
options.
вЂ“
Scan memory. Select this option to scan programs running in the system's memory.
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вЂ“
Scan for rootkits. Select this option to scan for rootkits and objects hidden using
such software.
вЂ“
Scan detachable volumes. Select this option to scan removable devices connected
to the target virtual machines.
вЂў Actions. Depending on the type of detected file, the following actions are taken
automatically:
вЂ“
Default action for infected files. Files detected as infected match a malware
signature in the Bitdefender Malware Signature Database. Endpoint Security can
normally remove the malware code from an infected file and reconstruct the original
file. This operation is known as disinfection.
If an infected file is detected, Endpoint Security will automatically attempt to disinfect
it. If disinfection fails, the file is moved to quarantine in order to contain the infection.
Important
For particular types of malware, disinfection is not possible because the detected
file is entirely malicious. In such cases, the infected file is deleted from the disk.
вЂ“
Default action for suspect files. Files are detected as suspicious by the heuristic
analysis. Because B-HAVE is a heuristic analysis technology, Bitdefender Tools cannot
be sure that the file is actually infected with malware. Suspect files cannot be
disinfected, because no disinfection routine is available.
Scan tasks are configured by default to ignore suspect files. You may want to change
the default action in order to move suspect files to quarantine. Quarantined files are
sent for analysis to Bitdefender Labs on a regular basis. If malware presence is
confirmed, a signature is released to allow removing the malware.
Though not recommended, you can change the default actions. You can specify a second
action to be taken if the first one fails and different actions for each category. Choose
from the corresponding menus the first and the second action to be taken on each type
of detected file. The following actions are available:
Disinfect
Remove the malware code from infected files. It is recommended to always keep
this as the first action to be taken on infected files.
Move to quarantine
Move detected files from their current location to the quarantine folder. Quarantined
files cannot be executed or opened; therefore, the risk of getting infected disappears.
You can manage quarantine files from the Quarantine page of the console.
Delete
Delete detected files from the disk, without any warning. It is advisable to avoid
using this action.
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Ignore
No action will be taken on detected files. These files will only appear in the scan log.
вЂў Scan Target. Add to the list all the locations you want to be scanned on the target virtual
machines.
To add a new file or folder to be scanned:
1. Choose a predefined location from the drop-down menu or enter the Specific paths
you want to scan.
2. Specify the path to the object to be scanned in the edit field.
вЂ“
If you have chosen a predefined location, complete the path as needed. For
example, to scan the entire Program Files folder, it suffices to select the
corresponding predefined location from the drop-down menu. To scan a specific
folder from Program Files, you must complete the path by adding a backslash
(\) and the folder name.
вЂ“
If you have chosen Specific paths, enter the full path to the object to be scanned.
It is advisable to use system variables (where appropriate) to make sure the path
is valid on all target virtual machines.
3. Click the
Add button.
To edit an existing location, click it. To remove a location from the list, move the cursor
over it and click the corresponding
Delete button at the right side of the table.
вЂў Exclusions. You can either use the exclusions defined in the Antimalware > Exclusions
section of the current policy, or you can define custom exclusions for the current scan
task. For more details regarding exclusions, refer to вЂњExclusionsвЂќ (p. 243).
Limit the number of concurrent on-demand scans
Running multiple on-demand scan tasks on virtual machines sharing the same datastore
can create antivirus storms. To prevent this:
1. Go to the On-demand page.
2. Select Limit the number of concurrent on-demand scans option at the bottom of the
table to allow only a defined number of scan tasks to run at the same time.
3. Select the option defining the maximum allowed number of concurrent on-demand scan
tasks. You can choose one of the following options:
вЂў
Low, where N = MAX(a;b)
вЂў
Medium, where N = 2 x MAX(a;b)
вЂў
High, where N = 4 x MAX(a;b)
вЂў
Custom. In this case, you must enter the value for the maximum allowed number of
concurrent on-demand scan tasks in the corresponding field.
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Note
вЂў
N = maximum allowed number of concurrent on-demand scan tasks
вЂў
Function MAX(a;b) returns the maximum number of scan slots available on the
Security Server, where:
вЂў
вЂ“
a = 4 and represents the default number of on-demand scan slots
вЂ“
b = vCPUs - 1
vCPUs = number of virtual CPUs assigned to the Security Server
E.g. For a Security Server with 12 CPUs and a High limit of concurrent scans, we have:
N = 4 x MAX(4 ; 12-1) = 4 x 11 = 44 concurrent on-demand scan tasks.
Exclusions
In this section you can configure scan exclusion rules. Exclusions can apply to on-access
scanning or on-demand scanning, or to both. Based on the object of the exclusion, there
are four types of exclusions:
Virtual Machines Policies - Antimalware Exclusions
вЂў File exclusions: the specified file only is excluded from scanning.
вЂў Folder exclusions: all files inside the specified folder and all of its subfolders are excluded
from scanning.
вЂў Extension exclusions: all files having the specified extension are excluded from scanning.
вЂў Process exclusions: any object accessed by the excluded process is also excluded
from scanning.
Important
Scan exclusions are to be used in special circumstances or following Microsoft or Bitdefender
recommendations. For an updated list of exclusions recommended by Microsoft, please
refer to this article. If you have an EICAR test file that you use periodically to test antimalware
protection, you should exclude it from on-access scanning.
Use the check box Activate exclusions to turn exclusions on or off.
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To configure an exclusion rule:
1. Select the exclusion type from the menu.
2. Depending on the exclusion type, specify the object to be excluded as follows:
вЂў
Extension exclusions. Specify one or more file extensions to be excluded from
scanning, separating them with a semicolon ";". You can enter extensions with or
without the preceding dot. For example, enter txt to exclude text files.
Note
Before you exclude extensions, document yourself to see which are commonly
targeted by malware and which are not.
вЂў
File, folder and process exclusions. You must specify the path to the excluded
object on the target virtual machines.
a. Choose from the menu either a predefined location or the Specific paths option.
b. If you have chosen a predefined location, complete the path as needed. For
example, to exclude the entire Program Files folder, it suffices to select the
corresponding predefined location from the menu. To exclude a specific folder
from Program Files, you must complete the path by adding a backslash (\) and
the folder name. For process exclusions, you must also add the name of the
application's executable file.
c. If you have chosen Specific paths, enter the full path to the object to be excluded.
It is advisable to use system variables (where appropriate) to make sure the path
is valid on all target virtual machines.
3. Select the types of scanning the rule will apply to. Some exclusions may be relevant for
on-access scanning only, some for on-demand scanning only, while others may be
recommended for both.
4. Click the
Add button. The new rule will be added to the list.
To remove a rule from the list, move the cursor over it and click the corresponding
button.
Delete
Quarantine
In this section you can configure the quarantine settings.
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Virtual Machines Policies - Quarantine
You can set Bitdefender Tools to automatically perform the following actions:
вЂў Delete files older than (days). By default, quarantined files older than 30 days are
automatically deleted. If you want to change this interval, choose a different option from
the menu.
вЂў Submit quarantined files to Bitdefender Labs every (hours). Keep this option selected
to automatically send quarantined files to Bitdefender Labs. The sample files will be
analyzed by the Bitdefender malware researchers. If malware presence is confirmed, a
signature is released to allow removing the malware.
By default, quarantined files are automatically sent to Bitdefender Labs every hour. If
you want to change this interval, choose a different option from the menu.
вЂў Rescan quarantine after malware signatures update. Keep this option selected to
automatically scan quarantined files after each malware signatures update. Cleaned files
are automatically moved back to their original location.
вЂў Copy files to quarantine before applying the disinfect action. Select this option to
prevent data loss in case of false positives and copy each file detected as infected to
quarantine before applying the disinfect action. You can afterwards restore legitimate
files from the Quarantine page.
Security Servers
In this section you can assign the target virtual machines the preferred Security Servers.
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Virtual Machines Policies - Security Servers
You can select several Security Servers and configure their priority. In this case, the target
virtual machines will be scanned by the Security Server with the first priority. When this
Security Server is unavailable, the scan traffic will be redirected to the second Security Server
and so on.
To configure the Security Servers assignment for the target virtual machines:
1. Click the Security Server field. The list of detected Security Servers is displayed.
2. Select a Security Server.
3. Click the Add button at the right side of the table. The Security Server is added to the
list. All the target virtual machines will be scanned by the specified Security Server.
4. Follow the same steps to add several Security Servers, if available.
5. You can configure the Security Servers priority using the up and down arrows available
at the right side of each entity.
6. To delete a Security Server from the list, click the corresponding
right side of the table.
Delete button at the
Moreover, you can specify the first Security Server taken into account to be from the same
host as the target virtual machines, by selecting the option First connect to the Security
Server installed on the same physical host, if available, regardless the assigned priority.
When the Security Server from the same host with the target virtual machines is unavailable,
the specified list of Security Servers will be taken into account, according to the defined
priority.
10.4. Mobile Device Policies
Policy settings can be initially configured when creating the policy. Later on, you can change
them as needed anytime you want.
To configure the settings of a policy:
1. Go to the Policies page.
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2. Choose Mobiles from the service selector.
3. Click the policy name. This will open the policy settings page.
4. Configure the policy settings as needed. Settings are organized under the following
categories:
вЂў
General
вЂ“ Details
вЂў
Device Management
вЂ“ Security
вЂ“ Password
вЂ“ Profiles
You can select the settings category using the menu on the left-side of the page.
5. Click Save to save changes and apply them to the target mobile devices. To leave the
policy page without saving changes, click Cancel.
10.4.1. General
The General category contains descriptive information regarding the selected policy.
Details
The Details page shows general policy details:
вЂў Policy name
вЂў User who created the policy
вЂў Date and time when the policy was created
вЂў Date and time when the policy was last modified
You can rename the policy by entering the new name in the corresponding field. Policies
should have suggestive names so that you or other administrator can quickly identify them.
Note
By default, only the user who created the policy can modify it. To change that, the policy
owner must check the option Allow other users to change this policy from the policyвЂ™s
Details page.
10.4.2. Device Management
Device management settings allow you to define the security options for mobile devices,
the screen locking with password and also several profiles for each mobile device policy.
The settings are organized into the following sections:
вЂў Security
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вЂў Password
вЂў Profiles
Security
In this section you can configure various security settings for mobile devices, including
antimalware scans for Android devices, management of rooted or jailbroken devices or the
action to be taken on non-compliant devices.
Important
The antimalware scanning is performed in the cloud, therefore the mobile devices must have
Internet access.
Mobile Devices Policies - Security settings
Android Security
вЂў Select Scan applications on install if you want to perform a scanning when new
applications are installed on the managed mobile devices.
вЂў Select Scan storage on mount if you want to perform a scanning of each storage device
when itвЂ™s mounted.
Warning
If malware is found, the user is prompted to remove it. If the user does not remove
detected malware within one hour after detection, the mobile device is declared
non-compliant and the selected non-compliance action is automatically applied (Ignore,
Deny Access, Lock, Wipe or Unlink).
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вЂў Select Require device encryption to prompt the user to activate the encryption feature
available in the Android OS. Encryption protects the data stored on Android devices,
including accounts, settings, downloaded applications, media and other files, from
unauthorized access. Encrypted data can be accessed from external devices only by
providing the unlock password.
Important
вЂ“
Device encryption is available for Android 3.0 or later. Not all device models support
encryption. Check the Mobile Device Details window for encryption support
information.
вЂ“
Encryption might impact device performance.
Warning
вЂ“
Device encryption is irreversible and the only way to revert to the unencrypted state
is to wipe the device.
вЂ“
Users should back up their data before activating device encryption.
вЂ“
Users must not interrupt the encryption process or they will lose some or all of their
data.
If you enable this option, GravityZone Mobile Client displays a persistent issue informing
the user to activate encryption. The user must tap the Resolve button to proceed to the
encryption screen and start the process. If encryption is not activated within seven days
after the notification, the device will become non-compliant.
To enable encryption on an Android device:
вЂ“
The battery must be above 80% charged.
вЂ“
The device must be plugged-in until encryption is completed.
вЂ“
The user must set an unlock password meeting the complexity requirements.
Note
вЂў
Android devices use the same password for unlocking the screen and for unlocking
encrypted content.
вЂў
Encryption requires password, PIN or FACE to unlock the device, disabling the
other screen lock settings.
The encryption process can take an hour or more, during which the device may restart
several times.
You can check the storage encryption status for each mobile device in the Mobile Device
Details window.
вЂў Android devices in USB debugging mode can be connected to a PC through a USB
cable, allowing advanced control over their apps and operating system. In this case, the
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mobile devices' security may be at risk. Enabled by default, the USB debugging
protection option prevents using devices in the USB debugging mode. If the user
activates USB debugging, the device automatically becomes non-compliant and the
non-compliance action is taken. If the non-compliance action is Ignore, the user is notified
about the unsafe setting.
Nevertheless, you can disable this option for mobile devices that require working in USB
debugging mode (such as mobile devices used for developing and testing mobile apps).
вЂў Select Web Security to enable web security features on Android devices.
Web Security scans in-the-cloud each accessed URL, then returns a security status to
GravityZone Mobile Client. The URL security status can be: clean, fraud, malware, phishing
or untrusted.
GravityZone Mobile Client can take a specific action based on the URL security status:
вЂ“
Block phishing web pages. When the user tries to access a phishing website,
GravityZone Mobile Client blocks the corresponding URL, displaying instead a warning
page.
вЂ“
Block web pages containing malware or exploits. When the user tries to access
a website spreading malware or web exploits, GravityZone Mobile Client blocks the
corresponding URL, displaying instead a warning page.
вЂ“
Block web pages used in scams or frauds. Extends protection to other types of
scams besides phishing (for example fake escrows, fake donations, social media
threats and so on). When the user tries to access a fraudulent web page, GravityZone
Mobile Client blocks the corresponding URL, displaying instead a warning page.
вЂ“
Warn user about untrusted web pages. When the user is accessing a website that
was previously hacked for phishing purposes or recently promoted through spam or
phishing emails, a warning pop-up message will be displayed, without blocking the
web page.
Important
Web Security features work only with Chrome and the built-in Android browser.
OS Changes
Considered a security risk for corporate networks, rooted or jailbroken devices are
automatically declared non-compliant.
вЂў Select Allow management of rooted or jailbroken devices if you want to manage
rooted or jailbroken devices from Control Center. Note that because such devices are
by default non-compliant, they are automatically applied the selected non-compliance
action as soon as they are detected. Therefore, to be able to apply them the policy
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security settings or to run tasks on them, you must set the non-compliance action to
Ignore.
вЂў If you clear the Allow management of rooted or jailbroken devices check box, you
automatically unlink rooted or jailbroken devices from the GravityZone network. In this
case, the GravityZone Mobile Client application prompts a message stating the device
is rooted / jailbroken. The user can tap the OK button, which redirects to the registration
screen. As soon as the device is unrooted / unjailbroken, or the policy is set to allow the
management of rooted / jailbroken devices, it can be re-enrolled (with the same token
for Android devices / with a new token for iOS devices).
Compliance
You can configure specific actions to be taken automatically on devices detected as
non-compliant based on device ownership (enterprise or personal).
Note
When adding a new device in Control Center, you are prompted to specify the device
ownership (enterprise or personal). This will allow GravityZone to manage personal and
enterprise mobile devices separately.
вЂў Non-compliance criteria
вЂў Non-compliance actions
Non-compliance criteria
A device is declared non-compliant in the following situations:
вЂў Android devices
вЂ“
Device is rooted.
вЂ“
GravityZone Mobile Client is not Device Administrator.
вЂ“
Malware is not removed within one hour after detection.
вЂ“
Policy not satisfied:
вЂў
The user does not set the lock screen password within 24 hours after the first
notification.
вЂў
The user does not change the lock screen password at the specified time.
вЂў
The user does not activate device encryption within seven days after the first
notification.
вЂў
USB debugging mode is activated on the device while USB debugging protection
policy option is enabled.
вЂў iOS devices
вЂ“
Device is jailbroken.
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вЂ“
GravityZone Mobile Client is uninstalled from the mobile device.
вЂ“
Policy not satisfied:
вЂў
The user does not set the lock screen password within 24 hours after the first
notification.
вЂў
The user does not change the lock screen password at the specified time.
Default action when the device is non-compliant
When a device is declared non-compliant, the user is prompted to fix the non-compliance
issue. The user must make the required changes within a specific time period, otherwise
the selected action for non-compliant devices will be applied (Ignore, Deny access, Lock,
Wipe or Unlink).
You can change the action for non-compliant devices in the policy at any time. The new
action is applied to non-compliant devices once the policy is saved.
Select from the menu corresponding to each device ownership type the action to be taken
when a device is declared non-compliant:
вЂў Ignore. Only notifies the user that the device does not comply with the mobile device
usage policy.
вЂў Deny Access. Blocks the device access to corporate networks by deleting the Wi-Fi
and VPN settings, but keeping all the other settings defined in policy. Blocked settings
are restored as soon as the device becomes compliant.
Important
When Device Administrator is disabled for GravityZone Mobile Client, the device becomes
non-compliant and is automatically applied the Deny Access action.
вЂў Lock. Immediately locks the device screen.
вЂ“
On Android, the screen is locked with a password generated by GravityZone. If the
user already has a lock screen password, this will be automatically changed.
вЂ“
On iOS, if the device has a lock screen password, it is asked in order to unlock.
вЂў Wipe. Restores the factory settings of the mobile device, permanently erasing all user
data.
Note
Wipe does not currently erase data from mounted devices (SD cards).
вЂў Unlink. The device is immediately removed from the network.
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Note
To re-enroll a mobile device to which the Unlink action has been applied, you must add
the device again in Control Center. The device must then be re-registered with the new
activation token. Before re-enrolling the device, make sure the conditions that lead to
the device being unlinked are no longer present or change the policy settings so as to
allow the management of the device.
Password
In this section you can choose to activate the lock screen password feature available in the
mobile devices OS.
Mobile Devices Policies - Password protection settings
Once this feature has been enabled, an on-screen notification prompts the user to define a
lock screen password. The user must enter a password that complies with the password
criteria defined in the policy. Once the password has been set by the user, all notifications
regarding this issue are cleared. A message prompting to enter the password is displayed
at each attempt to unlock the screen.
Note
If the user does not set a password when prompted, the device can be used without a lock
screen password up to 24 hours after the first notification. During this time, a message asking
the user to enter a lock screen password is prompted every 15 minutes on the screen.
Warning
If the user does not set a password within 24 hours after the first notification, the mobile
device becomes non-compliant and the selected action for non-compliant devices will be
applied.
To configure the lock screen password settings:
1. Select the Screen locking with password check box.
2. Click the password security level that best suits your needs (Aggressive, Normal or
Permissive). Use the description on the right side of the scale to guide your choice.
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3. For advanced configuration, select the Custom protection level and then click the Settings
link.
Mobile Devices Policies - Password protection advanced settings
Note
To view the password configuration requirements of a predefined security level, select that
level and click the Settings link. If you modify any option, the password security level will
automatically change to Custom.
Custom options.
вЂў Type. You can require the password to be Simple or Complex. Password complexity
criteria are defined within the mobile device OS.
вЂ“
On Android devices, complex passwords must contain at least one letter, one digit
and one special character.
Note
Complex passwords are supported on Android 3.0 or later.
вЂ“
On iOS devices, complex passwords do not allow sequential or repeated characters
(such as abcdef, 12345 or aaaaa, 11111).
Depending on the selected option, when the user sets the lock screen password, the
operating system checks and prompts the user if the required criteria are not met.
вЂў Require alphanumeric value. Require the password to contain both letters and numbers.
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вЂў Minimum length. Require the password to contain a minimum number of characters,
which you specify in the corresponding field.
вЂў Minimum number of complex characters. Require the password to contain a minimum
number of non-alphanumerical characters (such as @, # or $), which you specify in the
corresponding field.
вЂў Expiration period (months). Force the user to change the lock screen password at a
specified interval (in months). For example, if you enter 3, the user will be prompted to
change the lock screen password every three months.
Note
On Android, this feature is supported in version 3.0 or later.
вЂў History restriction (previous passwords). Select or enter a value in the corresponding
field to specify the number of last passwords that cannot be reused. For example, if you
enter 4, the user cannot reuse a password that matches one of the last four used
passwords.
Note
On Android, this feature is supported in version 3.0 or later.
вЂў Maximum number of failed attempts. Specify how many times the user is allowed to
enter an incorrect password.
Note
On iOS devices, when this number is greater than 6: after six failed attempts, a time
delay is imposed before the user can enter the password again. The time delay increases
with each failed attempt.
Warning
If the user exceeds the maximum number of failed attempts to unlock the screen, the
device will be wiped (all data and settings will be erased).
вЂў Auto-lock after (min). Set the period of inactivity (in minutes) after which the device is
automatically locked.
Note
The iOS devices have a predefined list for auto-lock time and do not allow custom values.
When assigning a policy with an incompatible auto-lock value, the device enforces the
next more restrictive time period available in the list. For example, if the policy has
auto-lock set at three minutes, the device will automatically lock after two minutes of
inactivity.
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When you modify the policy, if you choose a higher security level for the lock screen
password, users will be prompted to change the password according to the new criteria.
If you clear the Screen locking with password option, users will regain full access to the
lock screen settings on their mobile device. The existing password remains active until the
user decides to change or remove it.
Profiles
In this section you can create, modify and delete usage profiles for mobile devices. Usage
profiles help you push Wi-Fi and VPN settings and enforce web access control on managed
mobile devices.
Mobile Devices Policies - Profile Templates
You can configure one or several profiles, but only one can be active at a time on a device.
вЂў If you configure only one profile, that profile is automatically applied to all devices the
policy is assigned to.
вЂў If you configure several profiles, the first in the list is automatically applied to all devices
the policy is assigned to.
Mobile device users can view the assigned profiles and the settings configured for each
profile in the GravityZone Mobile Client application. Users cannot modify existing settings
in a profile, but they can switch between profiles if several are available.
Note
Profile switching requires Internet connectivity.
To create a new profile:
1. Click the
Add button at the right side of the table. The profile configuration page is
displayed.
2. Configure the profile settings as needed. For detailed information, refer to:
вЂў
вЂњDetailsвЂќ (p. 257)
вЂў
вЂњNetworksвЂќ (p. 257)
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вЂњWeb AccessвЂќ (p. 260)
3. Click Save. The new profile is added to the list.
To delete one or several profiles, select their corresponding check boxes and click the
Delete button at the right side of the table.
To modify a profile, click its name, change settings as needed and click Save.
Details
The Details page contains general information regarding the profile:
вЂў Name. Enter the desired profile name. Profiles should have suggestive names so that
you or other administrator can quickly identify them.
вЂў Description. Enter a detailed profile description. This option may help administrators
easily identify a profile from several others.
Networks
In this section you can specify the settings of one or several Wi-Fi and VPN networks. The
VPN settings are available only for iOS devices.
Mobile Devices Policies - Profile's networks connection settings
Important
Before defining the Wi-Fi and VPN connections, make sure you have all the necessary
information at hand (passwords, proxy settings etc.).
The mobile devices assigned with the corresponding profile will automatically connect to
the defined network, when it is in range. You can set the priority when several networks are
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created, taking into account that only one network can be used at a time. When the first
network is not available, the mobile device will connect to the second one, and so on.
To set the networks priority:
1. Select the check box of the desired network.
2. Use the priority buttons at the right side of the table:
вЂў
Click the
Up button to promote the selected network.
вЂў
Click the
Down button to demote it.
вЂў Wi-Fi
You can add as many Wi-Fi networks as you need. To add a Wi-Fi network:
1. In the Wi-Fi section, click the
Add button at the right side of the table. A
configuration window is displayed.
2. Under the General tab, you can configure the details of the Wi-Fi connection:
вЂ“
Name (SSID). Enter the name of the new Wi-Fi network.
вЂ“
Security. Select the option corresponding to the Wi-Fi network security level:
вЂў
None. Choose this option when the Wi-Fi connection is public (no credentials
required).
вЂў
WEP. Choose this option to set a Wireless Encryption Protocol (WEP)
connection. Enter the required password for this type of connection in the
corresponding field displayed below.
вЂў
WPA/WPA2 Personal. Choose this option if the Wi-Fi network is secured
using Wi-Fi Protected Access (WPA). Enter the required password for this type
of connection in the corresponding field displayed below.
3. Under the TCP/IP you can configure the TCP/IP settings for the Wi-Fi connection.
Each Wi-Fi connection can use IPv4 or IPv6 or both.
вЂ“
Configure IPv4. If you want to use the IPv4 method, select the IP assignment
method from the corresponding menu:
DHCP: if the IP address is assigned automatically by a DHCP server. If needed,
provide the DHCP Client ID in the subsequent field.
Disabled: select this option if you do not want to use the IPv4 protocol.
вЂ“
Configure IPv6. If you want to use the IPv6 method, select the IP assignment
method from the corresponding menu:
DHCP: if the IP address is assigned automatically by a DHCP server.
Disabled: select this option if you do not want to use the IPv6 protocol.
вЂ“
DNS Servers. Enter the address of at least one DNS server for the network.
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4. Under the Proxy tab, configure the proxy settings for the Wi-Fi connection. Select
the desired proxy configuration method from the Type menu:
вЂ“
Off. Choose this option if the Wi-Fi network has no proxy settings.
вЂ“
Manual. Choose this option to manually specify the proxy settings. Enter the
hostname of the proxy server and the port on which it listens for connections. If
the proxy server requires authentication, select the Authentication check box
and provide the user name and the password in the subsequent fields.
вЂ“
Automatic. Choose this option to retrieve the proxy settings from a Proxy
Auto-Configuration (PAC) file published in the local network. Enter the PAC file
address in the URL field.
5. Click Save. The new Wi-Fi connection is added to the list.
вЂў VPN for iOS
You can add as many VPNs as you need. To add a VPN:
1. In the VPN for iOS section, click the
configuration window is displayed.
Add button at the right side of the table. A
2. Define the VPN settings in the VPN Connection window:
General:
вЂ“
Name. Enter the name of the VPN connection.
вЂ“
Encryption. The available authentication protocol for this connection type is IPSec,
which requires user authentication by password and machine authentication by
shared secret.
вЂ“
Server. Enter the VPN server address.
вЂ“
User. Enter the VPN user name.
вЂ“
Password. Enter the VPN password.
вЂ“
Group Name. Enter the group name.
вЂ“
Secret. Enter the pre-shared key.
Proxy:
In this section you can configure the proxy settings for the VPN connection. Select
the desired proxy configuration method from the Type menu:
вЂ“
Off. Choose this option if the VPN connection has no proxy settings.
вЂ“
Manual. This option allows you to manually specify the proxy settings:
вЂў
Server: enter the proxy host name.
вЂў
Port: enter the proxy port number.
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If the proxy server requires authentication, select the Authentication check
box and provide the user name and the password in the subsequent fields.
Automatic. Select this option to retrieve the proxy settings from a Proxy
Auto-Configuration (PAC) file published in the local network. Enter the PAC file
address in the URL field.
3. Click Save. The new VPN connection will be added to the list.
To delete one or several networks, select their corresponding check boxes and click the
Delete button at the right side of the table.
To modify a network, click its name, change settings as needed and click Save.
Web Access
In this section you can configure the web access control for Android and iOS devices.
Mobile Devices Policies - Profile's web access settings
вЂў Web Access Control for Android. Enable this option to filter web access for the built-in
Android browser. You can set time restrictions on web access and also explicitly allow
or block access to specific web pages. The web pages blocked by Web Access Control
are not displayed in the browser. Instead, a default web page is displayed informing the
user that the requested web page has been blocked by Web Access Control.
You have three configuration options:
вЂ“
Select Allow to always grant web access.
вЂ“
Select Block to always deny web access.
вЂ“
Select Schedule to enable time restrictions on web access upon a detailed schedule.
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Either if you choose to allow or block the web access, you can define exceptions to these
actions for entire web categories or only for specific web addresses. Click Settings to
configure your web access schedule and exceptions as follows:
Scheduler
To restrict Internet access to certain times of day on a weekly basis:
1. Select from the grid the time intervals during which you want Internet access to
be blocked.
You can click individual cells, or you can click and drag to cover longer periods.
Click again in the cell to reverse the selection.
Mobile Devices Policies - Scheduler for web access
To start a new selection, click Allow All or Block all, depending on the type of
restriction you wish to implement.
2. Click Save.
Web Rules
You can also define web rules to explicitly block or allow certain web addresses,
overriding the existing Web Control settings. Users will be able, for example, to
access a specific webpage also when the web browsing is blocked by Web Control.
To create a web rule:
1. Select Use Exceptions to enable web exceptions.
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Mobile Devices Policies - Web rules for web access
2. Enter the address you want to allow or block in the Web Address field.
3. Select Allow or Block from the Permission menu.
4. Click the
Add button at the right side of the table to add the address to the
exceptions list.
5. Click Save.
To edit a web rule:
1. Click the web address you want to edit.
2. Modify the existing URL.
3. Click Save.
To remove a web rule:
1. Move the cursor over the web address you want to remove.
2. Click the
Delete button.
3. Click Save.
Use wildcards to define web address patterns:
вЂ“
Asterisk (*) substitutes for zero or more characters.
вЂ“
Question mark (?) substitutes for exactly one character. You can use several
question marks to define any combination of a specific number of characters.
For example, ??? substitutes for any combination of exactly three characters.
In the following table, you can find several sample syntaxes for specifying web
addresses.
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Syntax
Applicability
www.example*
Any website or web page starting with www.example
(regardless of the domain extension).
The rule will not apply to the subdomains of the specified
website, such as subdomain.example.com.
*example.com
Any website ending in example.com, including pages and
subdomains thereof.
*string*
Any website or web page whose address contains the
specified string.
*.com
Any website having the .com domain extension, including
pages and subdomains thereof. Use this syntax to exclude
from scanning the entire top-level domains.
www.example?.com Any web address starting with www.example?.com, where
? can be replaced with any single character. Such websites
might include: www.example1.com or www.exampleA.com.
вЂў Web Access Control for iOS. Enable this option to centrally manage the settings of
the built-in iOS browser (Safari). Mobile device users will no longer be able to change
the corresponding settings on their device.
вЂ“
Allow use of Safari. This option helps you control the use of Safari browser on mobile
devices. Disabling the option removes the Safari shortcut from the iOS interface, thus
preventing users from accessing the Internet via Safari.
вЂ“
Enable auto-fill. Disable this option if you want to prevent the browser from storing
form entries, which may include sensitive information.
вЂ“
Force fraud warning. Select this option to ensure that users are warned when
accessing fraudulent web pages.
вЂ“
Enable Javascript. Disable this option if you want Safari to ignore javascript on
websites.
вЂ“
Block pop-ups. Select this option to prevent pop-up windows from opening
automatically.
вЂ“
Accept cookies. Safari allows cookies by default. Disable this option if you want to
prevent websites from storing browsing information.
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11. Monitoring Dashboard
The Control Center dashboard is a customizable visual display providing a quick security
overview of all protected network objects (computers, virtual machines or mobile devices).
Dashboard portlets display various real-time security information using easy-to-read charts,
thus allowing you to quickly identify any issues that might require your attention.
The Dashboard
This is what you need to know about dashboard portlets:
вЂў Each dashboard portlet includes a detailed report in the background, accessible with
just one click on the chart.
вЂў There are several types of portlets that include various information about your network
objects protection, such as update status, malware status, firewall activity etc. For more
information on dashboard portlets types, refer to вЂњAvailable Report TypesвЂќ (p. 267).
вЂў The information displayed by portlets refers only to the network objects under your
account. You can customize the target of each portlet using the Edit Portlet command.
вЂў Click the chart legend entries, when available, to hide or display the corresponding
variable on the graph.
вЂў The portlets are displayed in groups of four. Use the slider at the bottom of the page to
navigate between portlet groups.
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The dashboard is easy to configure, based on individual preferences. You can edit portlet
settings, add additional portlets, remove or rearrange existing portlets.
11.1. Refreshing Portlet Data
To make sure the portlet displays the latest information, click the
bar.
Refresh icon on its title
11.2. Editing Portlet Settings
Some portlets offer status information, while other report on security events in the last period.
You can check and configure the reporting period of a portlet by clicking the
icon on its title bar.
Edit Portlet
11.3. Adding a New Portlet
You can add additional portlets to obtain the information you need.
To add a new portlet:
1. Go to the Dashboard page.
2. Click the
Add Portlet button at the right side of the dashboard. The configuration
window is displayed.
3. Under the Details tab, configure the portlet details:
вЂў Security service (Computers, Virtual Machines or Mobile Devices)
вЂў Type of background report
вЂў Suggestive portlet name
вЂў Update interval
For more information on available report types, refer to вЂњAvailable Report TypesвЂќ (p. 267).
4. Under the Targets tab, select the network objects and groups to include.
5. Click Save.
11.4. Removing a Portlet
You can easily remove any portlet by clicking the Remove icon on its title bar. Once you
remove a portlet, you can no longer recover it. However, you can create another portlet with
the exact same settings.
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11.5. Rearranging Portlets
You can rearrange dashboard portlets to better suit your needs. To rearrange portlets:
1. Go to the Dashboard page.
2. Click the
Rearrange Portlets button at the right side of the dashboard. The portlet
map window is displayed.
3. Drag and drop each portlet to the desired position.
4. Click Save.
Rearrange dashboard portlets
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12. Using Reports
Control Center allows you to create and view centralized reports on the security status of
the managed network objects. The reports can be used for multiple purposes, such as:
вЂў Monitoring and ensuring compliance with the organization's security policies.
вЂў Checking and assessing the network security status.
вЂў Identifying network security issues, threats and vulnerabilities.
вЂў Monitoring security incidents and malware activity.
вЂў Providing upper management with easy-to-interpret data on network security.
Several different report types are available so that you can easily get the information you
need. The information is presented as easy-to-read interactive charts and tables, allowing
you to quickly check the network security status and identify security issues.
Reports can consolidate data from the entire network of managed network objects or from
specific groups only. In this way, from a single report, you can find out:
вЂў Statistical data regarding all or groups of managed network objects.
вЂў Detailed information for each managed network object.
вЂў The list of computers that meet specific criteria (for example, those that have antimalware
protection disabled).
All scheduled reports are available in Control Center but you can save them to your computer
or email them.
Available formats include Portable Document Format (PDF) and comma-separated values
(CSV).
12.1. Available Report Types
Different report types are available for each security service:
вЂў Computer Reports
вЂў Virtual Machine Reports
вЂў Mobile Device Reports
12.1.1. Computer Reports
This is the list of available report types for computers:
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Update Status
Shows you the update status of the Endpoint Security protection installed on selected
computers. The update status refers to product version and engines (signatures) version.
Using the available filters, you can easily find out which clients have updated or have
not updated in the last 24 hours.
Malware Activity
Provides you with overall information about the malware threats detected over a specific
time period on selected computers. You can see:
вЂў
Number of detections (files that have been found infected with malware)
вЂў
Number of resolved infections (files that have been successfully disinfected or moved
to quarantine)
вЂў
Number of unresolved infections (files that could not be disinfected, but to which
access has been denied; for example, an infected file stored in some proprietary
archive format)
For each detected threat, by clicking the links available in the disinfection result columns,
you can view the list of the affected computers and file paths. For example, if you click
the number from the Resolved column, you will view the files and computers from
where the threat has been removed.
Malware Status
Helps you find out how many and which of the selected computers have been affected
by malware over a specific time period and how the threats have been dealt with.
Computers are grouped based on these criteria:
вЂў
Computers with no detections (no malware threat has been detected over the
specified time period)
вЂў
Computers with resolved malware (all detected files have been successfully
disinfected or moved to quarantine)
вЂў
Computers still infected with malware (some of the detected files have been denied
access to)
For each computer, by clicking the links available in the disinfection result columns,
you can view the list of threats and paths to the affected files.
Network Status
Provides you with detailed information on the overall security status of selected
computers. Computers are grouped based on these criteria:
вЂў Issues status
вЂў Management status
вЂў Infection status
вЂў Antimalware protection status
вЂў Product update status
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Licensing status
The network activity status of each computer(online/offline). If the computer is offline
when the report is generated, you will see the date and time when it was last seen
online by Control Center.
Top 10 Infected Computers
Shows you the top 10 most infected computers by the number of total detections over
a specific time period out of the selected computers.
Note
The details table displays all malware detected on the top 10 infected computers.
Top 10 Detected Malware
Shows you the top 10 malware threats detected over a specific time period on selected
computers.
Note
The details table displays all computers which were infected by the top 10 detected
malware.
Firewall Activity
Informs you about the activity of the Firewall module of Endpoint Security. You can see
the number of blocked traffic attempts and blocked port scans on the selected
computers.
Blocked Websites
Informs you about the activity of the Web Control module of Endpoint Security. You
can see the number of blocked websites on the selected computers.
Blocked Applications
Informs you about the activity of the Application Control module of Endpoint Security.
You can see the number of blocked applications on the selected computers.
Antiphishing Activity
Informs you about the activity of the Antiphishing module of the Endpoint Security. You
can see the number of blocked websites on the selected computers.
Computer Protection Status
Provides you with various status information concerning selected computers from your
network.
вЂў Antimalware protection status
вЂў Endpoint Security update status
вЂў Network activity status (online/offline)
вЂў Management status
You can apply filters by security aspect and status to find the information you are looking
for.
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Data Protection
Informs you about the activity of the Data Protection module of Endpoint Security. You
can see the number of blocked emails and websites on the selected computers.
Blocked Applications By Behavior Scan
Informs you about the applications blocked by AVC (Active Virus Control) / IDS (Intrusion
Detection System). You can view the number of applications blocked by AVC / IDS for
each selected computer. Click the number of blocked applications for the computer
you are interested in to view the list of blocked application and related information
(application name, the reason for which it has been blocked, the number of blocked
attempts and the date and time of the last blocked attempt).
Endpoint Modules Status
Provides a status overview of the Endpoint Security protection modules for the selected
computers. You can view which modules are active and which are disabled or not
installed.
12.1.2. Virtual Machine Reports
This is the list of available report types for virtual machines:
Update Status
Shows you the update status of the Bitdefender protection installed on the selected
virtual machines. If a Security Server is included in the selection, its update status is
displayed as well. The update status refers to product version and engines (signatures)
version. Using the available filters, you can easily find out which clients have updated
or have not updated in the last 24 hours.
Network Protection Status
Informs you about the protection status of the selected virtual machines regarding:
вЂў
vShield
вЂў
Bitdefender Tools
вЂў
Security Server (SVA).
Malware Status
Helps you find out how many and which of the selected virtual machines have been
affected by malware over a specific time period and how the threats have been dealt
with. Virtual machines are grouped based on these criteria:
вЂў
Virtual machines with no detections (no malware threat has been detected over the
specified time period)
вЂў
Virtual machines with resolved malware (all detected files have been successfully
disinfected or moved to quarantine)
вЂў
Virtual machines still infected with malware (some of the detected files have been
denied access to)
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For each machine, by clicking the links available in the disinfection result columns, you
can view the list of threats and paths to the affected files.
Malware Activity
Provides you with overall information about the malware threats detected over a specific
time period on selected virtual machines. You can see:
вЂў
Number of detections (files that have been found infected with malware)
вЂў
Number of resolved infections (files that have been successfully disinfected or moved
to quarantine)
вЂў
Number of unresolved infections (files that could not be disinfected, but to which
access has been denied; for example, an infected file stored in some proprietary
archive format)
For each detected threat, by clicking the links available in the disinfection result columns,
you can view the list of the affected virtual machines and file paths. For example, if you
click the number from the Resolved column, you will view the files and machines from
where the threat has been removed.
Top 10 Infected Virtual Machines
Shows you the top 10 most infected virtual machines by the number of detections over
a specific time period out of the selected virtual machines.
Note
The details table displays all malware detected on the top 10 infected machines.
Top 10 Detected Malware
Shows you the top 10 malware threats detected over a specific time period on selected
virtual machines.
Note
The details table displays all virtual machines which were infected by the top 10 detected
malware.
Security Server Status
Helps you evaluate the status of the target Security Servers. You can identify the issues
each Security Server might have, with the help of various status indicators, such as:
вЂў
Machine status: informs which Security Servers are stopped
вЂў
AV status: points whether the Antimalware module is enabled or disabled
вЂў
Update status: shows if the Security Servers are updated or the updates have been
disabled.
вЂў
Load status: indicates the scan load level of a Security Server as described herein:
вЂ“
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Underloaded, when less than 5% of its scanning capacity is used.
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вЂ“
Normal, when the scan load is balanced.
вЂ“
Overloaded, when the scan load exceeds 90% of its capacity. In such case,
check the security policies. If all the Security Servers allocated within a policy
are overloaded, you need to add another Security Server to the list. Otherwise,
check the network connection between the clients and the Security Servers
without load issues.
12.1.3. Mobile Devices Reports
Note
Malware protection and related reports are only available for Android devices.
This is the list of available report types for mobile devices:
Malware Status
Helps you find out how many and which of the target mobile devices have been affected
by malware over a specific time period and how the threats have been dealt with. Mobile
devices are grouped based on these criteria:
вЂў
Mobile devices with no detections (no malware threat has been detected over the
specified time period)
вЂў
Mobile devices with resolved malware (all detected files have been removed)
вЂў
Mobile devices with existing malware (some of the detected files have not been
deleted)
Malware Activity
Provides you with details about the malware threats detected over a specific time period
on target mobile devices. You can see:
вЂў
Number of detections (files that have been found infected with malware)
вЂў
Number of resolved infections (files that have been successfully removed from the
device)
вЂў
Number of unresolved infections (files that have not been removed from the device)
Top 10 Infected Devices
Shows you the top 10 most infected mobile devices over a specific time period out of
the target mobile devices.
Note
The details table displays all malware detected on the top 10 infected mobile devices.
Top 10 Detected Malware
Shows you the top 10 malware threats detected over a specific time period on the target
mobile devices.
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Note
The details table displays all mobile devices which were infected by the top 10 detected
malware.
Device Compliance
Informs you of the compliance status of the target mobile devices. You can see the
device name, status, operating system and the non-compliance reason.
For more information regarding compliance requirements, please check вЂњNon-compliance
criteriaвЂќ (p. 251).
Device Synchronization
Informs you of the synchronization status of the target mobile devices. You can view
the device name, the user it is assigned to, as well as the synchronization status, the
operating system and the time when the device was last seen online.
For more information, refer to вЂњManaged and Unmanaged Mobile DevicesвЂќ (p. 150).
Blocked Websites
Informs you about the number of attempts of the target devices to access websites
which are blocked by Web Access rules, over a certain time interval.
For each device with detections, click the number provided in the Blocked Websites
column to view detailed information of each blocked web page, such as:
вЂў
Website URL
вЂў
Policy component that performed the action
вЂў
Number of blocked attempts
вЂў
Last time when the website was blocked
For more information about the web access policy settings, refer to вЂњProfilesвЂќ (p. 256).
Web Security Activity
Informs you about the number of attempts of the target mobile devices to access
websites with security threats (phishing, fraud, malware or untrusted websites), over a
certain time interval. For each device with detections, click the number provided in the
Blocked Websites column to view detailed information of each blocked web page, such
as:
вЂў
Website URL
вЂў
Type of threat (phishing, malware, fraud, untrusted)
вЂў
Number of blocked attempts
вЂў
Last time when the website was blocked
Web Security is the policy component which detects and blocks websites with security
issues. For more information about the web security policy settings, refer to вЂњSecurityвЂќ
(p. 248).
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12.2. Creating Reports
You can create two categories of reports:
вЂў Instant reports. Instant reports are automatically displayed after you generate them.
вЂў Scheduled reports. Scheduled reports can be configured to run at a specified time and
date and a list of all the scheduled reports is displayed in the Reports page.
Important
Instant reports are automatically deleted when you close the report page. Scheduled reports
are saved and displayed in the Reports page.
To create a report:
1. Go to the Reports page.
2. Choose the desired network objects type from the service selector.
3. Click the
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Computer Reports Options
4. Select the desired report type from the menu.
5. Enter a suggestive name for the report. When choosing a name, consider the report type
and target, and possibly the report options.
6. Configure the report recurrence:
вЂў
Select Now to create an instant report.
вЂў
Select Scheduled to configure the report to be automatically generated at the time
interval that you want:
вЂ“
Hourly, at the specified interval between hours.
вЂ“
Daily. In this case, you can also set the start time (hour and minutes).
вЂ“
Weekly, in the specified days of the week and at the selected start time (hour and
minutes).
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Monthly, at each specified day on the month and at the selected start time (hour
and minutes).
7. For most report types you must specify the time interval to which the contained data is
referring. The report will only display data from the selected time period.
8. Several report types provide filtering options to help you easily find the information you
are interested in. Use the filtering options under Show section to obtain only the desired
information.
For example, for an Update Status report you can choose to view only the list of
computers that have updated in the selected time period, or the ones that need to be
restarted to complete the update.
9. Delivery. To receive a scheduled report by email, select the corresponding option. Enter
the email addresses that you want in the field below.
10. Select Target. Scroll down to configure the report target. Select the group you want to
run the report on.
11. Click Generate to create an instant report or Save to create a scheduled report.
вЂў
If you have chosen to create an instant report, it will be displayed immediately after
clicking Generate. The time required for reports to be created may vary depending
on the number of managed computers. Please wait for the requested report to be
created.
вЂў
If you have chosen to create a scheduled report, it will be displayed in the list on the
Reports page. Once the report has been created, you can view the report by clicking
its corresponding link in the View report column on the Reports page.
12.3. Viewing and Managing Scheduled Reports
To view and manage scheduled reports, go to the Reports page.
The Reports page
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All scheduled reports are displayed in a table. You can see the generated scheduled reports
and useful information about them:
вЂў Report name and type.
вЂў When the report will be generated.
Note
Scheduled reports are available only for the user who has created them.
To sort reports by a specific column, simply click the header of that column. Click the column
header again to change the sorting order.
The report details are displayed in a table that consists of several columns providing various
information. The table can span several pages (only 10 entries are displayed per page by
default). To browse through the details pages, use the buttons at the bottom of the table.
To easily find what you are looking for, use the search boxes or the filtering options below
the column headers.
To sort report details by a specific column, simply click the header of that column. Click the
column header again to change the sorting order.
To clear a search box, place the cursor over it and click the
Delete icon.
To make sure the latest information is being displayed, click the
bottom-left corner of the table.
Refresh icon in the
12.3.1. Viewing Reports
To view a report:
1. Go to the Reports page.
2. Sort reports by name, type or recurrence to easily find the report you are looking for.
3. Click the corresponding link in the View report column to display the report.
All reports consist of a summary section (the upper half of the report page) and a details
section (the lower half of the report page).
вЂў The summary section provides you with statistical data (pie charts and graphics) for all
target network objects or groups as well as general information about the report, such
as the reporting period (if applicable), report target etc.
вЂў The details section provides you with detailed information for each managed network
object.
Note
вЂў
Using Reports
To configure the information displayed by the chart, click the legend entries to show or
hide the selected data.
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Click the graphic area you are interested in to view related details in the table placed
below the chart.
12.3.2. Editing Scheduled Reports
Note
When editing a scheduled report, any updates will be applied starting with the report's next
recurrence. Previously generated reports will not be impacted by the editing.
To change the settings of a scheduled report:
1. Go to the Reports page.
2. Click the report name.
3. Change report settings as needed. You can change the following:
вЂў
Report name. Choose a suggestive name for the report to help easily identify what
it is about. When choosing a name, consider the report type and target, and possibly
the report options. Reports generated by a scheduled report are named after it.
вЂў
Report recurrence (schedule). You can schedule the report to be automatically
generated hourly (by a certain hour interval), daily (at a certain start time), weekly (on
a specific day of the week andf start time) or monthly (on a specific day of the month
and start time). Depending on the selected schedule, the report will only include data
from the last day, week or month, respectively.
вЂў
Settings.
вЂў
вЂ“
You can schedule the report to be automatically generated hourly (by a certain
hour interval), daily (at a certain start time), weekly (on a specific day of the week
andf start time) or monthly (on a specific day of the month and start time).
Depending on the selected schedule, the report will only include data from the
last day, week or month, respectively.
вЂ“
The report will only include data from the selected time interval. You can change
the interval starting with the next recurrence.
вЂ“
Most reports provide filtering options to help you easily find the information you
are interested in. When you view the report in the console, all information will be
available, regardless of the selected options. If you download or email the report
however, only the report summary and the selected information will be included
in the PDF file. Report details will only be available in CSV format.
вЂ“
You can choose to receive the report by email.
Select target. The selected option indicates the type of the current report target
(either groups or individual network objects). Click the corresponding link to view the
current report target. To change it, select the groups or network objects to be included
in the report.
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4. Click Save to apply changes.
12.3.3. Deleting Scheduled Reports
When a scheduled report is no longer needed, it is best to delete it. Deleting a scheduled
report will delete all the reports it has generated automatically to that point.
To delete a scheduled report:
1. Go to the Reports page.
2. Select the report you want to delete.
3. Click the
Delete button at the right side of the table.
12.4. Saving Reports
By default, scheduled reports are automatically saved in Control Center.
If you need reports to be available for longer time periods, you can save them to your
computer. The report summary will be available in PDF format, whereas report details will
be available just in CSV format.
You have two ways of saving reports:
вЂў Export
вЂў Download
12.4.1. Exporting Reports
To export the report to your computer:
1. Click the Export button in the upper-right corner of the report page.
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Reports - Export option
2. Select the desired format of the report:
вЂў
Portable Document Format (PDF) or
вЂў
Comma Separated Values (CSV)
3. Depending on your browser settings, the file may be downloaded automatically to a
default download location, or a download window will appear, where you must specify
the destination folder.
12.4.2. Downloading Reports
A report archive contains both the report summary and the report details.
To download a report archive:
1. Go to the Reports page.
2. Select the report you want to save.
3. Click the
Download button and select either Last Instance to download the last
generated instance of the report or Full Archive to download an archive containing all
the instances.
Depending on your browser settings, the file may be downloaded automatically to a
default download location, or a download window will appear, where you must specify
the destination folder.
12.5. Emailing Reports
You can send reports by email using the following options:
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1. To email the report you are viewing, click the Email button in the upper-right corner of
the report page. The report will be sent to the email address associated with your account.
2. To configure the desired scheduled reports delivery by email:
a. Go to the Reports page.
b. Click the desired report name.
c. Under Options > Delivery, select Send by email at.
d. Provide the desired email address in the field below. You can add as many email
addresses as you want.
e. Click Save.
Note
Only the report summary and the chart will be included in the PDF file sent by email.
Report details will be available in the CSV file.
12.6. Printing Reports
Control Center does not currently support print button functionality. To print a report, you
must first save it to your computer.
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13. Quarantine
By default, GravityZone security services isolates suspicious files and the malware-infected
files that cannot be disinfected in a secure area named quarantine. When a virus is in
quarantine it cannot do any harm because it cannot be executed or read.
Important
Quarantine is only available in Security for Endpoints and Security for Virtualized
Environments.
The behavior of the quarantine is different for each component:
вЂў Security for Endpoints stores the quarantined files on each managed computer. Using
Control Center you have the option to either delete or restore specific quarantined files.
вЂў Security for Virtualized Environments (Multi-Platform) stores the quarantined files on
each managed virtual machine. Using Control Center you have the option to either delete
or restore specific quarantined files.
вЂў Security for Virtualized Environments (integrated with VMware vShield Endpoint)
stores the quarantined files on the Security Server appliance. Using Control Center you
have the option to delete quarantined files or download them to a location of your choice.
By default, quarantined files are automatically sent to Bitdefender Labs in order to be analyzed
by the Bitdefender malware researchers. If malware presence is confirmed, a signature is
released to allow removing the malware.
In addition, quarantined files are scanned after each malware signature update. Cleaned
files are automatically moved back to their original location.
Control Center provides detailed information on all files moved to quarantine on the network
objects managed from your account.
To check and manage quarantined files, go to the Quarantine page and choose the desired
network object from the service selector.
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The Quarantine page
Information about quarantined files is displayed in a table. You are provided with the following
information:
вЂў The name of network object the threat was detected on.
вЂў The IP of network object the threat was detected on.
вЂў Path to the infected or suspicious file on the network object it was detected on.
вЂў Name given to the malware threat by the Bitdefender security researchers.
вЂў Time when the file was quarantined.
вЂў Pending action requested by administrator to be taken on the quarantined file.
To make sure the latest information is being displayed, click the
Refresh button in the
bottom-left corner of the table. This may be needed when you spend more time on the page.
13.1. Navigation and Search
Depending on the number of managed network objects and the nature of infections, the
number of quarantined files can be sometimes large. The table can span several pages (only
10 entries are displayed per page by default).
To move through the pages, use the navigation buttons at the bottom of the table. To change
the number of entries displayed on a page, select an option from the menu next to the
navigation buttons.
If there are too many entries, you can use the search boxes under the column headers to
filter displayed data. For example, you can search for a specific threat detected in the network
or for a specific network object. You can also click column headers to sort data by a specific
column.
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13.2. Restoring Quarantined Files
On particular occasions, you may need to restore quarantined files, either to their original
location or to an alternate location. One such situation is when you want to recover important
files stored in an infected archive that has been quarantined.
To restore one or more quarantined files:
1. Go to the Quarantine page.
2. Choose the desired network object from the service selector.
Note
Restoring quarantined files is only possible in environments protected by Security for
Endpoints and Security for Virtualized Environments (Multi-Platform).
3. Select the check boxes corresponding to the quarantined files you want to restore.
4. Click the
Restore button at the right side of the table.
5. Choose the location where you want the selected files to be restored (either the original
or a custom location on the target computer).
If you choose to restore to a custom location, you must enter the path in the corresponding
field. It is advisable to use system variables (where appropriate) to make sure the path
is valid on all target computers. For more information, refer to вЂњUsing System VariablesвЂќ
(p. 302).
6. Select Automatically add exclusion in policy to exclude the files to be restored from
future scans. The exclusion applies to all policies affecting the selected files, except for
the default policy, which cannot be modified.
7. Click Save to request the file restore action. You can notice the pending action in the
Action column.
8. The requested action is sent to the target computers immediately or as soon as they get
back online. Once a file is restored, the corresponding entry will disappear from the
Quarantine table.
13.3. Automatic Deletion of Quarantined Files
By default, quarantined files older than 30 days are automatically deleted. This setting can
be changed by editing the policy assigned to the managed network objects.
To change the automatic deletion interval for quarantined files:
1. Go to the Policies page.
2. Find the policy assigned to the network objects on which you want to change the setting
and click its name.
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3. Go to the Antimalware > Quarantine section.
4. Select the desired automatic deletion period from the menu.
5. Click Save to apply changes.
13.4. Deleting Quarantined Files
If you want to delete quarantined files manually, you should first make sure the files you
choose to delete are not needed. Use these tips when deleting quarantined files:
вЂў A file may actually be the malware itself. If your research leads you to such a situation,
you can search the quarantine for the specific threat and delete it from quarantine.
вЂў You can safely delete:
вЂ“
Unimportant archive files.
вЂ“
Infected setup files.
To delete one or more quarantined files:
1. Go to the Quarantine page.
2. Choose the desired network object from the service selector.
3. Check the list of quarantined files and select the check boxes corresponding to the ones
you want to delete.
4. Click the Delete button at the right side of the table. You can notice the pending status
in the Action column.
5. The requested action is sent to the target network objects immediately or as soon as
they get back online. Once a file is deleted, the corresponding entry will disappear from
the Quarantine table.
13.5. Downloading Quarantined Files in VMware
Environments Integrated with vShield Endpoint
If you want to examine or recover data from quarantined files, you can download them from
the Security Server using Control Center. Quarantined files are downloaded as an encrypted,
password-protected ZIP archive to prevent accidental malware infection. To open the archive
and extract its content, you must use the Quarantine Tool .
Quarantine Tool is a standalone application that does not require installation. Two versions
are available: one for Windows and the other for Linux.
вЂў The Windows version runs on Windows XP or later.
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вЂў The Linux version runs on recent versions of most 32-bit Linux distributions with graphical
user interface (GUI). The tool is compatible with any desktop environment. Note that
Quarantine Tool for Linux does not have command line interface.
Warning
Use caution when extracting the quarantined files because they can infect your system. It
is recommended to extract and analyze the quarantined files on a test or isolated system,
preferably running on Linux. Malware infections are easier to contain on Linux.
To download quarantined files to your computer:
1. Go to the Quarantine page.
2. Choose Virtual Machines from the service selector.
3. Select the files you want to download.
4. Click the Download button at the right side of the Quarantine table.
Depending on your browser settings, the files may be downloaded automatically to a
default download location.
To access the quarantined files:
1. Download the appropriate Quarantine Tool for your computer from the following
addresses:
Quarantine Tool for Linux
Quarantine Tool for Windows
Note
Quarantine Tool for Linux is archived in a tar.gz file.
2. Open Quarantine Tool (for example, by double-clicking it).
3. Open the archive containing the quarantined files in Quarantine Tool by doing any of the
following:
вЂў
From the File menu, choose Open.
вЂў
Click the Open icon on the toolbar.
вЂў
Use the Ctrl+O keyboard shortcut.
Files are organized in the archive by virtual machine they were detected on and preserving
their original path.
4. Before extracting the archived files, if on-access antimalware scan is enabled on the
system, make sure to either completely disable it or configure a scan exclusion for the
location where you will extract the files. Otherwise, your antimalware program will detect
and take action on extracted files.
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5. Extract the archived files to the location of your choosing by doing any of the following:
вЂў
From the File menu, choose Extract.
вЂў
Click the Extract icon on the toolbar.
вЂў
Use the Ctrl+E keyboard shortcut.
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14. User Activity Log
Control Center logs all the operations and actions performed by users. The user activity list
includes the following events, according to your administrative permission level:
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
вЂў
Logging in and logging out
Creating, editing, renaming and deleting reports
Adding and removing dashboard portlets
Creating, editing, and deleting credentials
Creating, modifying, downloading and deleting network packages
Creating network tasks
Creating, editing, renaming and deleting user accounts
Deleting or moving computers between groups
Creating, moving, renaming and deleting groups
Deleting and restoring quarantined files
Creating, editing and deleting user accounts
Creating, editing, renaming, assigning and deleting policies
Updating GravityZone appliance.
To examine the user activity records, go to the Accounts > User Activity page and choose
the desired network object from the service selector.
The User Activity Page
To display recorded events that you are interested in, you have to define a search. Fill in the
available fields with the search criteria and click the Search button. All the records matching
your criteria will be displayed in the table.
The table columns provide you with useful information about the listed events:
вЂў The username of who performed the action.
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вЂў User role.
вЂў Action that caused the event.
вЂў Type of console object affected by the action.
вЂў Specific console object affected by the action.
вЂў Time when the event occurred.
To sort events by a specific column, simply click the header of that column. Click the column
header again to reverse the sorting order.
To view detailed information about an event, select it and check the section under the table.
To make sure the latest information is being displayed, click the
bottom-left corner of the table.
User Activity Log
Refresh button in the
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15. Notifications
Depending on the events that might occur throughout your network, Control Center will
show various notifications to inform you of the security status of your environment. The
notifications will be displayed in the Notification Area, located in the upper right side of the
Control Center interface.
Notification Area
When a new event is detected in the network, the notification area will display a
red icon
indicating the number of newly detected events. Clicking the icon displays the list of detected
events.
15.1. Notification Types
This is the list of available notifications types:
Malware Outbreak
This notification is sent to the users that have at least 5% of all their managed network
objects infected by the same malware.
You can configure the malware outbreak threshold in the Notifications Settings window.
For more information, refer to вЂњConfiguring Notification SettingsвЂќ (p. 294).
License Expires
This notification is sent 30, seven days and also one day before the license expires.
License Usage Limit Has Been Reached
This notification is sent when all of the available licenses have been used.
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License Limit Is About To Be Reached
This notification is sent when 90% of the available licenses have been used.
Update Available
This notification informs you about the availability of a new GravityZone update.
Internet Connection
This notification is triggered when Internet connectivity changes are detected by the
following processes:
вЂў
License validation
вЂў
Obtaining an Apple Certificate Signing Request
вЂў
Communication with Apple and Android mobile devices
вЂў
Accessing MyBitdefender account
SMTP Connection
This notification is sent each time Bitdefender GravityZone detects changes regarding
the mail server connectivity.
Mobile device users without email address
This notification is sent after adding mobile devices to multiple users and one or several
selected users have no email address specified for their account. This notification is
intended to warn you that users with no specified email address cannot enroll the mobile
devices assigned to them, since the activation details are automatically sent by email.
For details about adding mobile devices to multiple users, refer to вЂњAdd Devices to
UsersвЂќ (p. 87).
Database Backup
This notification informs you about the status of a scheduled database backup, whether
successful or unsuccessful. If the database backup has failed, the notification message
will display also the failure reason.
For details about configuring GravityZone database backups, refer to вЂњBackupвЂќ (p. 23).
Antimalware event
This notification informs you when malware is detected on an endpoint in your network.
This notification is created for each malware detection, providing details about the
infected endpoint (name, IP, installed agent), detected malware and detection time.
Antiphishing event
This notification informs you each time the endpoint agent blocks a known phishing
web page from being accessed. This notification also provides details such as the
endpoint that attempted to access the unsafe website (name and IP), installed agent
or blocked URL.
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Firewall event
With this notification you are informed each time the firewall module of an installed
agent has blocked a port scan or an application from accessing the network, according
to applied policy.
AVC/IDS event
This notification is sent each time a potentially dangerous application is detected and
blocked on an endpoint in your network. You will also find details about the dangerous
application type, name and path.
User Control event
This notification is triggered each time a user activity such as web browsing or software
application is blocked by the endpoint client according to applied policy.
Data Protection event
This notification is sent each time data traffic is blocked on an endpoint according to
data protection rules.
Product Modules event
This notification is sent each time a security module of an installed agent gets disabled.
Security Server Status event
This type of notification provides information about the status changes of a certain
Security Server installed in your network. The Security Server status changes refer to
the following events: powered off / powered on, product update, signatures update and
reboot required.
Product Registration event
This notification informs you when the registration status of an agent installed in your
network has changed.
15.2. Viewing Notifications
To view the notifications, click the
Notification Area button and then click See All
Notifications. A table containing all the notifications is displayed.
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The Notifications page
Depending on the number of notifications, the table can span several pages (only 10 entries
are displayed per page by default).
To move through the pages, use the navigation buttons at the bottom of the table.
To change the number of entries displayed on a page, select an option from the menu next
to the navigation buttons.
If there are too many entries, you can use the search boxes under the column headers or
the filter menu at the top of the table to filter displayed data.
вЂў To filter notifications, select the notification type you want to see from the Type menu.
Optionally, you can select the time interval during which the notification was generated,
to reduce the number of entries in the table, especially if a high number of notifications
has been generated.
вЂў To view the notification details, click the notification name in the table. A Details section
is displayed below the table, where you can see the event that generated the notification.
15.3. Deleting Notifications
To delete notifications:
1. Click the
Notification Area button at the right side of the menu bar and then click
See All Notifications. A table containing all the notifications is displayed.
2. Select the notifications you want to delete.
3. Click the
Delete button at the right side of the table.
You can also configure notifications to be automatically deleted after a specified number of
days. For more information, refer to вЂњConfiguring Notification SettingsвЂќ (p. 294).
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15.4. Configuring Notification Settings
The type of notifications to be sent and the email addresses they are sent to can be configured
for each user.
To configure the notification settings:
1. Click the
Notification Area button at the right side of the menu bar and then click
See All Notifications. A table containing all the notifications is displayed.
2. Click the
Configure button at the right side of the table. The Notification Settings
window is displayed.
Notifications Settings
Note
You may also access the Notification Settings window directly using the
icon from upper-right corner of the Notification area window.
Configure
3. Under Configuration section you can define the following settings:
вЂў
You can configure notifications to be automatically deleted after a certain number of
days. Enter the number of days that you want in the Delete notifications after (days)
field.
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Optionally, you can choose to send the notifications by email to specific email
addresses. Type the email addresses in the dedicated field, pressing Enter after
each address.
4. Under Enable Notification section you can choose the type of notifications you want to
receive from GravityZone. You can also configure the visibility and sending options
individually for each notification type.
Select the notification type that you want from the list. For more information, refer to
вЂњNotification TypesвЂќ (p. 290). While a notification type is selected, you can configure its
specific options in the right-side area:
вЂў
Show in console specifies that this type of event is displayed in Control Center, with
the help of
вЂў
Notifications area icon.
Log to server specifies that this type of event is also sent to the syslog file.
To learn about how to define syslog servers, refer to вЂњMiscellaneousвЂќ (p. 22)
вЂў
Send per email specifies that this type of event is also sent to certain email addresses.
In this case, you are required to enter the email addresses in the dedicated field,
pressing Enter after each address.
Note
By default, the Malware Outbreak notification is sent to the users that have at least 5%
of all their managed network objects infected by the same malware. To change the
malware outbreak threshold value, select the option Use Custom Threshold, then enter
the value that you want in the Malware Outbreak Threshold field.
5. Click Save.
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16. Getting Help
Bitdefender strives to provide its customers with an unparalleled level of fast and accurate
support. If you experience any issue with or if you have any question about your Bitdefender
product, go to our online Support Center. It provides several resources that you can use to
quickly find a solution or an answer. Or, if you prefer, you can contact the Bitdefender
Customer Care team. Our support representatives will answer your questions in a timely
manner and they will provide you with the assistance you need.
Note
You can find out information about the support services we provide and our support policy
at the Support Center.
16.1. Bitdefender Support Center
Bitdefender Support Center, available at http://www.bitdefender.com/support/business.html,
is the place where you will find all the assistance you need with your Bitdefender product.
You can use several resources to quickly find a solution or an answer:
вЂў Knowledge Base Articles
вЂў Bitdefender Support Forum
вЂў Product Documentation
You can also use your favorite search engine to find out more information about computer
security, the Bitdefender products and the company.
Knowledge Base Articles
The Bitdefender Knowledge Base is an online repository of information about the Bitdefender
products. It stores, in an easily accessible format, reports on the results of the ongoing
technical support and bugfixing activities of the Bitdefender support and development teams,
along with more general articles about virus prevention, the management of Bitdefender
solutions with detailed explanations, and many other articles.
The Bitdefender Knowledge Base is open to the public and freely searchable. The extensive
information it contains is yet another means of providing Bitdefender customers with the
technical knowledge and insight they need. All valid requests for information or bug reports
coming from Bitdefender clients eventually find their way into the Bitdefender Knowledge
Base, as bugfix reports, workaround cheatsheets or informational articles to supplement
product helpfiles.
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The Bitdefender Knowledge Base for business products is available any time at
http://www.bitdefender.com/support/business.html.
Bitdefender Support Forum
The Bitdefender Support Forum provides Bitdefender users with an easy way to get help
and to help others. You can post any problem or question related to your Bitdefender product.
Bitdefender support technicians monitor the forum for new posts in order to assist you. You
may also get an answer or a solution from a more experienced Bitdefender user.
Before posting your problem or question, please search the forum for a similar or related
topic.
The Bitdefender Support Forum is available at http://forum.bitdefender.com, in 5 different
languages: English, German, French, Spanish and Romanian. Click the Business Protection
link to access the section dedicated to business products.
Product Documentation
Product documentation is the most complete source of information about your product.
You can check and download the latest version of documentation for Bitdefender business
products at Support Center > Documentation.
16.2. Asking for Assistance
You can contact us for assistance through our online Support Center:
1. Go to http://www.bitdefender.com/support/contact-us.html.
2. Use the contact form to open an email support ticket or access other available contact
options.
16.3. Using Support Tool
The GravityZone Support Tool is designed to help users and support technicians easily
obtain the information needed for troubleshooting. Run the Support Tool on affected
computers and send the resulting archive with the troubleshooting information to the
Bitdefender support representative.
To use the Support Tool:
1. Download the Support Tool and distribute it to the affected computers. To download the
Support Tool:
a. Connect to Control Center using your account.
b. Click the Help and Support link in the lower-right corner of the console.
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c. The download links are available in the Support section. Two versions are available:
one for 32-bit systems and the other for 64-bit systems. Make sure to use the correct
version when running the Support Tool on a computer.
2. Run the Support Tool locally on each of the affected computers.
a. Select the agreement check box and click Next.
b. Complete the submission form with the necessary data:
i.
Enter your email address.
ii. Enter your name.
iii. Choose your country from the corresponding menu.
iv. Enter a description of the issue you encountered.
v. Optionally, you can try to reproduce the issue before starting to collect data. In
this case, proceed as follows:
A. Enable the option Try to reproduce the issue before submitting.
B. Click Next.
C. Select the type of issue you have experienced.
D. Click Next.
E. Reproduce the issue on your computer. When done, return to Support Tool
and select the option I have reproduced the issue.
c. Click Next. The Support Tool gathers product information, information related to other
applications installed on the machine and the software and hardware configuration.
d. Wait for the process to complete.
e. Click Finish to close the window. A zip archive has been created on your desktop.
Send the zip archive together with your request to the Bitdefender support
representative using the email support ticket form available in the Help and Support
page of the console.
16.4. Contact Information
Efficient communication is the key to a successful business. During the past 10 years
Bitdefender has established an unquestionable reputation by constantly striving for better
communication so as to exceed the expectations of our clients and partners. Should you
have any questions, do not hesitate to contact us.
16.4.1. Web Addresses
Sales Department: [email protected]
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Support Center: http://www.bitdefender.com/support/business.html
Documentation: [email protected]
Local Distributors: http://www.bitdefender.com/partners
Partner Program: [email protected]
Media Relations: [email protected]
Virus Submissions: [email protected]
Spam Submissions: [email protected]
Report Abuse: [email protected]
Web site: http://enterprise.bitdefender.com
16.4.2. Local Distributors
The Bitdefender local distributors are ready to respond to any inquiries regarding their areas
of operation, both in commercial and in general matters.
To find a Bitdefender distributor in your country:
1. Go to http://www.bitdefender.com/partners.
2. Go to Partner Locator.
3. The contact information of the Bitdefender local distributors should be displayed
automatically. If this does not happen, select the country you reside in to view the
information.
4. If you do not find a Bitdefender distributor in your country, feel free to contact us by email
at [email protected].
16.4.3. Bitdefender Offices
The Bitdefender offices are ready to respond to any inquiries regarding their areas of
operation, both in commercial and in general matters. Their respective addresses and
contacts are listed below.
United States
Bitdefender, LLC
PO Box 667588
Pompano Beach, Fl 33066
United States
Phone (sales&technical support): 1-954-776-6262
Sales: [email protected]
Web: http://www.bitdefender.com
Support Center: http://www.bitdefender.com/support/business.html
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France
PROFIL TECHNOLOGY
49, Rue de la Vanne
92120 Montrouge
Fax: +33 (0)1 47 35 07 09
Phone: +33 (0)1 47 35 72 73
Email: [email protected]
Website: http://www.bitdefender.fr
Support Center: http://www.bitdefender.fr/support/professionnel.html
Spain
Bitdefender EspaГ±a, S.L.U.
Avda. Diagonal, 357, 1Вє 1ВЄ
08037 Barcelona
EspaГ±a
Fax: (+34) 93 217 91 28
Phone (office&sales): (+34) 93 218 96 15
Phone (technical support): (+34) 93 502 69 10
Sales: [email protected]
Website: http://www.bitdefender.es
Support Center: http://www.bitdefender.es/support/business.html
Germany
Bitdefender GmbH
Airport Office Center
Robert-Bosch-StraГџe 2
59439 Holzwickede
Deutschland
Phone (office&sales): +49 (0)2301 91 84 222
Phone (technical support): +49 (0)2301 91 84 444
Sales: [email protected]
Website: http://www.bitdefender.de
Support Center: http://www.bitdefender.de/support/business.html
UK and Ireland
Genesis Centre Innovation Way
Stoke-on-Trent, Staffordshire
ST6 4BF
UK
Phone (sales&technical support): +44 (0) 8451-305096
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Email: [email protected]
Sales: [email protected]
Website: http://www.bitdefender.co.uk
Support Center: http://www.bitdefender.co.uk/support/business.html
Romania
BITDEFENDER SRL
DV24 Offices, Building A
24 Delea Veche Street
024102 Bucharest, Sector 2
Fax: +40 21 2641799
Phone (sales&technical support): +40 21 2063470
Sales: [email protected]
Website: http://www.bitdefender.ro
Support Center: http://www.bitdefender.ro/support/business.html
United Arab Emirates
Bitdefender FZ-LLC
Dubai Internet City, Building 17
Office # 160
Dubai, UAE
Phone (sales&technical support): 00971-4-4588935 / 00971-4-4589186
Fax: 00971-4-44565047
Sales: [email protected]
Web: http://www.bitdefender.com/world
Support Center: http://www.bitdefender.com/support/business.html
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A. Appendices
A.1. List of Application File Types
The antimalware scanning engines included in the Bitdefender security solutions can be
configured to limit scanning to application (or program) files only. Application files are far
more vulnerable to malware attacks than other types of files.
This category includes files with the following extensions:
386; a6p; ac; accda; accdb; accdc; accde; accdp; accdr; accdt; accdu;
acl; acr; action; ade; adp; air; app; as; asd; asp; awk; bas; bat;
bin; cgi; chm; cla; class; cmd; cnv; com; cpl; csc; csh; dat; dek;
dld; dll; doc; docm; docx; dot; dotm; dotx; drv; ds; ebm; esh; exe;
ezs; fky; frs; fxp; gadget; grv; hlp; hms; hta; htm; html; iaf; icd;
ini; inx; ipf; isu; jar; js; jse; jsx; kix; laccdb; lnk; maf; mam;
maq; mar; mat; mcr; mda; mdb; mde; mdt; mdw; mem; mhtml; mpp; mpt;
mpx; ms; msg; msi; msp; mst; msu; oab; obi; obs; ocx; oft; ole; one;
onepkg; ost; ovl; pa; paf; pex; pfd; php; pif; pip; pot; potm; potx;
ppa; ppam; pps; ppsm; ppsx; ppt; pptm; pptx; prc; prf; prg; pst; pub;
puz; pvd; pwc; py; pyc; pyo; qpx; rbx; rgs; rox; rpj; rtf; scar; scr;
script; sct; shb; shs; sldm; sldx; smm; snp; spr; svd; sys; thmx;
tlb; tms; u3p; udf; url; vb; vbe; vbs; vbscript; vxd; wbk; wcm; wdm;
wiz; wll; wpk; ws; wsf; xar; xl; xla; xlam; xlb; xlc; xll; xlm; xls;
xlsb; xlsm; xlsx; xlt; xltm; xltx; xlw; xml; xqt; xsf; xsn; xtp
A.2. Using System Variables
Some of the settings available in the console require specifying the path on the target
computers. It is advisable to use system variables (where appropriate) to make sure the path
is valid on all target computers.
Here is the list of the predefined system variables:
%ALLUSERSPROFILE%
The All Users profile folder. Typical path:
C:\Documents and Settings\All Users
%APPDATA%
The Application Data folder of the logged-in user. Typical path:
вЂў
Windows XP:
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C:\Documents and Settings\{username}\Application Data
вЂў
Windows Vista/7:
C:\Users\{username}\AppData\Roaming
%HOMEPATH%
The user folders. Typical path:
вЂў
Windows XP:
\Documents and Settings\{username}
вЂў
Windows Vista/7:
\Users\{username}
%LOCALAPPDATA%
The temporary files of Applications. Typical path:
C:\Users\{username}\AppData\Local
%PROGRAMFILES%
The Program Files folder. A typical path is C:\Program Files.
%PROGRAMFILES(X86)%
The Program Files folder for 32-bit applications (on 64-bit systems). Typical path:
C:\Program Files (x86)
%COMMONPROGRAMFILES%
The Common Files folder. Typical path:
C:\Program Files\Common Files
%COMMONPROGRAMFILES(X86)%
The Common Files folder for 32-bit applications (on 64-bit systems). Typical path:
C:\Program Files (x86)\Common Files
%WINDIR%
The Windows directory or SYSROOT. A typical path is C:\Windows.
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Glossary
Adware
Adware is often combined with a host application that is provided at no charge as long
as the user agrees to accept the adware. Because adware applications are usually
installed after the user has agreed to a licensing agreement that states the purpose of
the application, no offense is committed.
However, pop-up advertisements can become an annoyance, and in some cases
degrade system performance. Also, the information that some of these applications
collect may cause privacy concerns for users who were not fully aware of the terms in
the license agreement.
Antivirus storm
An intensive use of system resources that occurs when antivirus software simultaneously
scans multiple virtual machines on a single physical host.
Archive
A disk, tape, or directory that contains files that have been backed up.
A file that contains one or more files in a compressed format.
Backdoor
A hole in the security of a system deliberately left in place by designers or maintainers.
The motivation for such holes is not always sinister; some operating systems, for
example, come out of the box with privileged accounts intended for use by field service
technicians or the vendor's maintenance programmers.
Boot sector
A sector at the beginning of each disk that identifies the disk's architecture (sector size,
cluster size, and so on). For startup disks, the boot sector also contains a program that
loads the operating system.
Boot virus
A virus that infects the boot sector of a fixed or floppy disk. An attempt to boot from a
diskette infected with a boot sector virus will cause the virus to become active in memory.
Every time you boot your system from that point on, you will have the virus active in
memory.
Browser
Short for Web browser, a software application used to locate and display Web pages.
The two most popular browsers are Netscape Navigator and Microsoft Internet Explorer.
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Both of these are graphical browsers, which means that they can display graphics as
well as text. In addition, most modern browsers can present multimedia information,
including sound and video, though they require plug-ins for some formats.
Command line
In a command line interface, the user types commands in the space provided directly
on the screen using command language.
Cookie
Within the Internet industry, cookies are described as small files containing information
about individual computers that can be analyzed and used by advertisers to track your
online interests and tastes. In this realm, cookie technology is still being developed and
the intention is to target ads directly to what you've said your interests are. It's a
double-edge sword for many people because on one hand, it's efficient and pertinent
as you only see ads about what you're interested in. On the other hand, it involves
actually "tracking" and "following" where you go and what you click. Understandably
so, there is a debate over privacy and many people feel offended by the notion that
they are viewed as a "SKU number" (you know, the bar code on the back of packages
that gets scanned at the grocery check-out line). While this viewpoint may be extreme,
in some cases it is accurate.
Events
An action or occurrence detected by a program. Events can be user actions, such as
clicking a mouse button or pressing a key, or system occurrences, such as running out
of memory.
False positive
Occurs when a scanner identifies a file as infected when in fact it is not.
Filename extension
The portion of a filename, following the final point, which indicates the kind of data
stored in the file.
Many operating systems use filename extensions, e.g. Unix, VMS, and MS-DOS. They
are usually from one to three letters (some sad old OSes support no more than three).
Examples include "c" for C source code, "ps" for PostScript, "txt" for arbitrary text.
Heuristic
A rule-based method of identifying new viruses. This method of scanning does not rely
on specific virus signatures. The advantage of the heuristic scan is that it is not fooled
by a new variant of an existing virus. However, it might occasionally report suspicious
code in normal programs, generating the so-called "false positive".
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IP
Internet Protocol - A routable protocol in the TCP/IP protocol suite that is responsible
for IP addressing, routing, and the fragmentation and reassembly of IP packets.
Keylogger
A keylogger is an application that logs anything you type.
Keyloggers are not malicious in nature. They can be used for legitimate purposes, such
as monitoring employees or children activity. However, they are increasingly being used
by cyber-criminals for malicious purposes (for example, to collect private data, such as
login credentials and social security numbers).
Macro virus
A type of computer virus that is encoded as a macro embedded in a document. Many
applications, such as Microsoft Word and Excel, support powerful macro languages.
These applications allow you to embed a macro in a document, and have the macro
execute each time the document is opened.
Malware
Malware is the generic term for software that is designed to do harm - a contraction of
'malicious software'. It is not yet in universal usage, but its popularity as a general term
for viruses, Trojan Horses, worms, and malicious mobile code is growing.
Malware signature
Malware signatures are snippets of code extracted from actual malware samples. They
are used by antivirus programs to perform pattern-matching and detect malware.
Signatures are also used to remove the malware code from infected files.
The Bitdefender Malware Signature Database is a collection of malware signatures
updated hourly by the Bitdefender malware researchers.
Non-heuristic
This method of scanning relies on specific virus signatures. The advantage of the
non-heuristic scan is that it is not fooled by what might seem to be a virus, and does
not generate false alarms.
Phishing
The act of sending an email to a user falsely claiming to be an established legitimate
enterprise in an attempt to scam the user into surrendering private information that will
be used for identity theft. The email directs the user to visit a Web site where they are
asked to update personal information, such as passwords and credit card, social security,
and bank account numbers, that the legitimate organization already has. The Web site,
however, is bogus and set up only to steal the userвЂ™s information.
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Polymorphic virus
A virus that changes its form with each file it infects. Since they have no consistent
binary pattern, such viruses are hard to identify.
Port
An interface on a computer to which you can connect a device. Personal computers
have various types of ports. Internally, there are several ports for connecting disk drives,
display screens, and keyboards. Externally, personal computers have ports for
connecting modems, printers, mice, and other peripheral devices.
In TCP/IP and UDP networks, an endpoint to a logical connection. The port number
identifies what type of port it is. For example, port 80 is used for HTTP traffic.
Report file
A file that lists actions that have occurred. Bitdefender maintains a report file listing the
path scanned, the folders, the number of archives and files scanned, how many infected
and suspicious files were found.
Rootkit
A rootkit is a set of software tools which offer administrator-level access to a system.
The term was first used for the UNIX operating systems and it referred to recompiled
tools which provided intruders administrative rights, allowing them to conceal their
presence so as not to be seen by the system administrators.
The main role of rootkits is to hide processes, files, logins and logs. They may also
intercept data from terminals, network connections or peripherals, if they incorporate
the appropriate software.
Rootkits are not malicious in nature. For example, systems and even some applications
hide critical files using rootkits. However, they are mostly used to hide malware or to
conceal the presence of an intruder into the system. When combined with malware,
rootkits pose a great threat to the integrity and the security of a system. They can monitor
traffic, create backdoors into the system, alter files and logs and avoid detection.
Script
Another term for macro or batch file, a script is a list of commands that can be executed
without user interaction.
Spam
Electronic junk mail or junk newsgroup postings. Generally known as any unsolicited
email.
Spyware
Any software that covertly gathers user information through the user's Internet connection
without his or her knowledge, usually for advertising purposes. Spyware applications
are typically bundled as a hidden component of freeware or shareware programs that
can be downloaded from the Internet; however, it should be noted that the majority of
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shareware and freeware applications do not come with spyware. Once installed, the
spyware monitors user activity on the Internet and transmits that information in the
background to someone else. Spyware can also gather information about email
addresses and even passwords and credit card numbers.
Spyware's similarity to a Trojan horse is the fact that users unwittingly install the product
when they install something else. A common way to become a victim of spyware is to
download certain peer-to-peer file swapping products that are available today.
Aside from the questions of ethics and privacy, spyware steals from the user by using
the computer's memory resources and also by eating bandwidth as it sends information
back to the spyware's home base via the user's Internet connection. Because spyware
is using memory and system resources, the applications running in the background can
lead to system crashes or general system instability.
System tray
Introduced with Windows 95, the system tray is located in the Windows taskbar (usually
at the bottom next to the clock) and contains miniature icons for easy access to system
functions such as fax, printer, modem, volume, and more. Double click or right-click an
icon to view and access the details and controls.
TCP/IP
Transmission Control Protocol/Internet Protocol - A set of networking protocols widely
used on the Internet that provides communications across interconnected networks of
computers with diverse hardware architectures and various operating systems. TCP/IP
includes standards for how computers communicate and conventions for connecting
networks and routing traffic.
Trojan
A destructive program that masquerades as a benign application. Unlike viruses, Trojan
horses do not replicate themselves but they can be just as destructive. One of the most
insidious types of Trojan horse is a program that claims to rid your computer of viruses
but instead introduces viruses onto your computer.
The term comes from a story in Homer's Iliad, in which the Greeks give a giant wooden
horse to their foes, the Trojans, ostensibly as a peace offering. But after the Trojans
drag the horse inside their city walls, Greek soldiers sneak out of the horse's hollow
belly and open the city gates, allowing their compatriots to pour in and capture Troy.
Update
A new version of a software or hardware product designed to replace an older version
of the same product. In addition, the installation routines for updates often check to
make sure that an older version is already installed on your computer; if not, you cannot
install the update.
Bitdefender has its own update module that allows you to manually check for updates,
or let it automatically update the product.
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Virus
A program or piece of code that is loaded onto your computer without your knowledge
and runs against your will. Most viruses can also replicate themselves. All computer
viruses are manmade. A simple virus that can copy itself over and over again is relatively
easy to produce. Even such a simple virus is dangerous because it will quickly use all
available memory and bring the system to a halt. An even more dangerous type of virus
is one capable of transmitting itself across networks and bypassing security systems.
Worm
A program that propagates itself over a network, reproducing itself as it goes. It cannot
attach itself to other programs.
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