Topic: Calculating human resource data (1) First Call PLC, a UK based insurance company, outsourced their customer call centre to India 2 years ago. Their call centre workforce started at 400 staff and has increased by 15% this year. The table below shows the number of employees who have left the call centre at First Call over the last two years. Calculate the labour turnover this year and last year. Number of e mployees who leave in a year Q1 60 50 40 30 20 10 0 Last year This year Your workings: Q2 Last year’s customer service team were set a target of answering 2400 calls per shift. Each shift would last 10 hours with 40 members of staff per shift. The actual productivity was 8 calls per hour, per member of staff. Calculate the target productivity (calls) per worker, per hour and the percentage difference between the target and the actual. Your workings: AQA A Level Business Calculation Practice Sheets (AS) Remember – always show your workings! © Tutor2u Limited 2015 www.tutor2u.net Topic: Calculating human resource data (1) Q3 Gardener’s World, a landscape gardening company use a cost-‐plus pricing structure. Their aim is to calculate the total cost of a project then add a 25% mark up. Fig 1 shows the costing breakdown of a recent job. Calculate the employee cost for the job detailed below and the expected selling price for the job. Figure 1 Total cost of project Materials cost Employee cost £590 35% 65% Your workings: Q4 Istanbul, a chain of Turkish themed restaurants across London, employs 152 bar/restaurant staff across their 8 restaurants. Fig 1 shows their staff leavers’ data for each quarter and Fig 2 is a breakdown of the yearly labour turnover per branch. Calculate the labour turnover rate (percentage) for QTR 2 and QTR 4 and the number of staff that left the Islington restaurant over the year. No. of staff who leave 25 25% Labour turnover rate per restaurant (yearly) 20% 20 15% 15 10% 10 5% 5 0% 0 QTR 1 QTR 2 QTR 3 QTR 4 Fig. 1 Fig. 2 Your workings: AQA A Level Business Calculation Practice Sheets (AS) Remember – always show your workings! © Tutor2u Limited 2015 www.tutor2u.net Topic: Calculating human resource data (1) – Answers First Call PLC, a UK based insurance company, outsourced their customer call centre to India 2 years ago. Their call centre workforce started at 400 staff and has increased by 15% this year. The table below shows the number of employees who have left the call centre at First Call over the last two years. Number of e mployees who leave in a year Q1 60 50 40 30 20 10 0 Last year This year Labour turnover last year Labour turnover this year Total employees 400 Total employees (400 x 1.15) 460 Employees that left = 25 Employees that left = 51 (25/400) x 100 = 6% (rounded) (51/460) x 100 = 11% (rounded) Q2 Last year’s customer service team were set a target of answering 2400 calls per shift. Each shift would last 10 hours with 40 members of staff per shift. The actual productivity was 8 calls per hour, per member of staff. Calculate the target productivity (calls) per worker, per hour and the percentage difference between the target and the actual. Target productivity (calls) per hour = 2400 / (10 x 40) = 6 calls per worker, per hour Actual productivity (calls) per hour = 8 calls per worker, per hour Percentage difference = (2/6) x 100 = 33.33% AQA A Level Business Calculation Practice Sheets (AS) Remember – always show your workings! © Tutor2u Limited 2015 www.tutor2u.net Topic: Calculating human resource data (1) – Answers Q3 Gardener’s World, a landscape gardening company use a cost-‐plus pricing structure. Their aim is to calculate the total cost of a project then add a 25% mark up. Fig 1 shows the costing breakdown of a recent job. Calculate the employee cost for the job detailed below and the expected selling price for the job. Figure 1 Total cost of project Materials cost Employee cost £590 35% 65% Employee cost £590 x 0.65 = £383.50 Selling price for the job = £590 x 1.25 = £737.50 Q4 Istanbul, a chain of Turkish themed restaurants across London, employs 152 bar/restaurant staff across their 8 restaurants. Fig 1 shows their staff leavers’ data for each quarter and Fig 2. is a breakdown of the yearly labour turnover per branch. Calculate the labour turnover rate (percentage) for QTR 2 and QTR 4 and the number of staff that left the Islington restaurant over the year. No. of staff who leave 25 25% Labour turnover rate per restaurant (yearly) 20% 20 15% 15 10% 10 5% 5 0% 0 QTR 1 QTR 2 QTR 3 QTR 4 Fig. 1 Fig. 2 Labour turnover rate Staff that left the Islington branch QTR 2 (9/152)x100 = 5.92% Total labour turnover (12+9+11+22) = 54 staff QTR 4 (22/152)x100 = 14.47% Labour turnover for Islington 54 x 0.15 = 8.1 staff. AQA A Level Business Calculation Practice Sheets (AS) Remember – always show your workings! © Tutor2u Limited 2015 www.tutor2u.net