FALL-2015 Get solved assignments at nominal price of Rs.125 each. Visit www.instamojo.com/subjects4u search for your code pay and download fully solved assignments. Any issues mail us at: [email protected] or contact at 09882243490 Master of Business Administration - MBA Semester 4 MH0059-Quality Management in Healthcare Services-4 Credits (Book ID: B1323) Assignment (60 Marks) Note: Answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme. Each Question carries 10 marks 6 X 10=60. Q1. Explain the principles of quality in healthcare. Answer. Principles for Health Care If we're going to fix our economy, we must fix America's broken healthcare system - we cannot afford to wait. Crushing healthcare costs have made it impossible to strengthen our economy, with families and businesses all struggling to make ends meet. Reforming healthcare means: keeping the healthcare you have, if you like it, seeing the doctor of your choice, increasing the quality of care while decreasing costs and eliminating waste, helping small businesses stay competitive, and reforming the insurance Q2. Differentiate between Six sigma and Total quality management. Answer. Six Sigma and Total Quality Management in Healthcare Quality improvement in health care has developed gradually as emerging ideas have been explored and implemented within various clinical and non-clinical settings. One of the more recent methods of quality improvement which has been introduced into healthcare organizations is Six Sigma. Six Sigma is “a rigorous set of processes and techniques to measure, improve, and control the quality of care and service based on what is important to the customer (Woodard, 2005, p. 229).” Q3. Explain the implementation of QMS in healthcare organisation. Answer. Steps to Creating a Total Quality Management System 1. Clarify Vision, Mission and Values Employees need to know how what they do is tied to organizational strategy and objectives which makes it important that all employees understand where the organization is headed (its vision), what it hopes to accomplish (mission) and the operational principles (values) that will steer its priorities and decision making. Q4. Define accreditation and certification. List the benefits of accreditation and certification of hospitals. Answer. Certification and Accreditation (C&A or Can) is a process for implementing information security. It is a systematic procedure for evaluating, describing, testing and authorizing systems prior to or after a system is in operation. The C&A process is used extensively in the U.S. Federal Government. Some C&A processes include FISMA, NIACAP, DIACAP and DCID 6/3. Q5. Define total quality management. Discuss the importance of TQM in healthcare. Answer. Total quality management (TQM) was developed by William Deming, a management consultant whose work had great impact on Japanese manufacturing. While TQM shares much in common with with the Six Sigma improvement process, it is not the same as Six Sigma. While it focuses on ensuring that internal guidelines and process standards reduce errors, Six Sigma looks to reduce defects. Q6. Discuss the methods of performance evaluation in healthcare services. Answer. Evaluation can only take place in fertile ground. This means that key actors should have an appreciation of the analysis enterprise and a desire to use analysis as a tool for decision-making. In addition, there needs to be active discussion between the evaluator and decision-makers about what new knowledge is to be developed and what research questions and operational definitions of key concepts will be used in the evaluation. (An operational definition is one which identifies objective FALL-2015 Get solved assignments at nominal price of Rs.125 each. Visit www.instamojo.com/subjects4u search for your code pay and download fully solved assignments. Any issues mail us at: [email protected] or contact at 09882243490