Spring-2016 Get solved assignments at nominal price of Rs.125 each. Mail us at: [email protected] or contact at 09882243490 Master of Business Administration - MBA Semester 4 MH0059-Quality Management in Healthcare Services (Book ID: B1323) Assignment (60 Marks) Note: Answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme. Each Question carries 10 marks 6 X 10=60. Q1. Discuss the dimensions of quality management in healthcare. Answer. Four Dimensions of Quality in Healthcare:     Accreditation and Certification of Hospitals and Community-Based Services Clinical Quality Performance Measurement and Improvement Patient Safety Assurance and Harm Prevention Patient Experiences and Perceptions of Care In addition, there is a fifth dimension: Time, which means changes in the first four dimensions over time. The continuum of performance measurement over time within each dimension, from historical benchmarks toward achievable goals, through continuous improvement, is really where Q2. Explain the tools used for quality improvement in healthcare services. Answer. The preparatory phases of Quality Improvement involve several steps using a number of different tools. Eight quality tools are available to help organizations to better understand and improve their processes. The essential tools for the discovery process are:     Check Sheet Cause-and-Effect Sheet Flow Chart Pareto Chart Q3. Describe the various phases in implementation of Six Sigma. Answer. Selecting the Right Projects Before beginning any process improvement project, it’s vital that you choose projects that are good candidates for improvement. A good project for improvement:  Has an obvious problem within the process  Has the potential to result in increased revenue, reduced cost or improved efficiency  Has collectable data. Q4. Explain the steps followed in implementation of QMS in healthcare organization. Answer. 1. Mission. Clarify Vision and Values Employees need to know how what they do is tied to organizational strategy and objectives which makes it important that all employees understand where the organization is headed (its vision), what it hopes to accomplish (mission) and the operational principles (values) that will steer its priorities and decision making. Having a process to educate employees during new employee orientation and a communication process to help ensure that the mission, vision and values is always in front of the people is a major first step. Q5. Define total quality management. Discuss the importance of TQM in healthcare. Answer. Total Quality Management: Total quality management (TQM) consists of organizationwide efforts to install and make permanent a climate in which an organization continuously improves its ability to deliver high-quality products and services to customers. While there is no widely agreed-upon approach, TQM efforts typically draw heavily on the previously developed tools and techniques of quality control. TQM enjoyed widespread attention during the late 1980s and early 1990s before being overshadowed by ISO 9000, Lean manufacturing, and Six Sigma. Q6. Explain team processes in healthcare. Answer. Health care or healthcare is the maintenance or improvement of health via the diagnosis, treatment, and prevention of disease, illness, injury, and other physical and mental impairments in human beings. Health care is delivered by health professionals (providers or practitioners) in allied health professions, chiropractic, physicians, dentistry, midwifery, nursing, medicine, optometry, pharmacy, psychology, and other health professions. It includes the work done in providing primary care, secondary care, and tertiary care, as well as in public health. Spring-2016 Get solved assignments at nominal price of Rs.125 each. Mail us at: [email protected] or contact at 09882243490