BOSNIAN Nedavno ste doselili u Australiju? Juli, 2013. Ako ste se nedavno doselili u Australiju, proces nastanjivanja može biti prilično kompliciran. Kao novopridošli stanovnik, od Australske vlade možete dobiti određenu finansijsku pomoć i usluge. Na koje vrste pomoći i usluga imate pravo, ovisit će o vrsti vize koju imate i o tome imate li australsko državljanstvo. Mogu postojati i periodi čekanja i ostali uvjeti s kojima se morate upoznati. Dodatne informacije o isplatama i uslugama koje vam nudimo, naći ćete na drugoj strani ove brošure ili ih potražite na humanservices.gov.au Zdravstvene usluge Mi dajemo zdravstvene usluge i isplate. Da biste dobili većinu usluga, morate biti upisani u Medicare i udovoljavati uvjetima prebivališta. Ovo uključuje povrat novca koji ste platili za zdravstveni pregled i pravo na jeftinije lijekove kroz Pharmaceutical Benefits Scheme ili Repatriation Pharmaceutical Benefits Scheme. Neke zdravstvene usluge dostupne su i posjetiocima iz drugih zemalja. Australija je potpisala sporazume, tzv. Reciprocal Health Care Agreements sa većim brojem stranih zemalja. Ako ste državljanin neke od njih, možda ćete imati pravo na neke od Medicare usluga dok ste u Australiji. Periodi čekanja Ako ste u Australiju došli preko permanentne vize za izbjeglice ili preko humanitarne vize, nećete morati čekati i moći ćete odmah tražiti ove dodatke. Za porodične isplate poput Family Tax Benefit, Child Care Benefit, Baby Bonus, Parental Leave Pay, Dad and Partner pay, i Double Orphan Pension ne postoji period čekanja i možete ih dobiti odmah. Općenito, ne morate imati diraktan pristup drugim isplatama socijalne skrbi. Na primjer, za dodatke i isplate poput Newstart ili Parenting Payment, obično se mora čekati 104 sedmice, što je ustvari tzv.Newly Arrived Resident’s Waiting Period. Ako ste u Australiju došli iz Novog Zelanda preko posebne vize, postoje neke bitne informacije koje biste trebali znati. Da biste imali pravo na isplate socijalne skrbi izvan dostupnih porodičnih isplata i koncesijskih kartica, morat ćete predati molbu za dobivanje premanentne australske vize. Bilo kakav period čekanja, uključujući i Newly Arrived Resident’s Waiting Period stupa na snagu od datuma primanja vaše permanentne vize, ne od datuma kada ste stigli u Australiju. Za dodatne informacije o periodima čekanja, posjetite humanservices.gov.au ili nas nazovite. 9334BOS.1307 PAGE 1 OF 5 Ostale usluge Pomoć na drugim jezicima Da bi vam pomogli sa informacijama o našim uslugama i isplatama, pružamo besplatnu pomoć prevodilaca i prijevode određenih brošura. Također vam možemo osigurati besplatne prijevode dokumenata koji su vam potrebni da biste mogli predati molbu za primanje finansijske pomoći. Nazovite nas na 131 202 i zamolite da porazgovarate s nekim na vašem jeziku o isplatama i uslugama koje možete da dobijete od Centrelinka. Za pomoć vezanu za Medicare ili Child Support usluga, nazovite Službu za prevođenje na 131 450. Multicultural Service Officers Multicultural Service Officers rade unutar zajednica i agencija da bi pomogli izbjeglicama i osobama iz različitih jezičnih i kulturnih sredina da se dođu do usluga koje pruža Vlada Australije. Usluge za izbjeglice Ako ste u Australiju ušli sa izbjegličkom ili humanitarnom vizom, ili ako ste dobili Permanent Protection Visa u Australiji, možete od nas dobiti pomoć da biste se lakše prilagodili na vaš novi život. Naše usluge za izbjeglice vam mogu pomoći: • da dođete do potrebne novčane pomoći • dobijete prijelaznu Medicare card • pomoći vam prilikom ulaganja molbi za isplate ili iznimke • Dati vam uputnicu za naše Health i Allied Health Assessors i • dati vam potrebne informacije i uputiti vas u lokalne službe za zapošljavanje i pružanje društvenih usluga. Vaš Humanitarian Settlement Service Provider će vam pomoći da dođete do ovih usluga. Takođe, možete doći u bilo koji uslužni centar i potraživati isplate ili usluge. Socijalni radnici Socijali radnici vam mogu pomoći ako želite da sa nekim porazgovarate ili ako se nalazite u situaciji koju morate riješiti. Socijalni radnici vam mogu pomoći putem razgovora, informacija ili upućivanja na druge usluge ili programe, kao npr. usluge smještaja, zdravstvene usluge, kriznu pomoć i pravne usluge. Nazovite 132 850 da biste porazgovarali sa socijalnim radnikom ili zakazali sastanak u uslužnom centru. 9334BOS.1307 PAGE 2 OF 5 RECENTLY ARRIVED IN AUSTRALIA? Department of Human Services Međunarodni socijalni i sigurnosni sporazumi Australija je potpisala međunarodni socijalni i sigurnosni ugovor sa većim brojem zemalja. Ukoliko ste živjeli u nekoj od njih, možda ćete biti u stanju uračunati svoj period stanovanja u toj zemlji ili vaš doprinos socijalnom sistemu te zemlje da biste se kvalifikovali za isplate kao što su Age Pension ili Disability Support Pension. International Services International Services vam mogu pomoći da dođete do svoje strane penzije i osigurati vam pristup australskim isplatama na koje imate pravo prema međunarodnom sigurnosnom dogovoru ili primati australsku socijalnu pomoć dok boravite izvan Australije. Doplaci koje možete dobiti od nas Možda ćete moći primati određene doplatke ako ste tek došli u Australiju i imate status permanentnog stanovnika, humanitarnu vizu ili vizu za izbjeglice, provizornog partnera, vizu za privremenu zaštitu ili prijelaznu vizu (pred moguće izbacivanje iz zemlje). Za informacije o isplatama na koje možda imate pravo, molimo pogledajte publikacije koje se nalaze na poleđini ove brošure. Ostale informacije Assurance of Support Ako ste se doselili pod tzv. Assurance of Support garancijom, to znači da vas vaš žirant mora izdržavati dok ste u Australiji dvije ili 10 godina, ovisno o vašem obliku vize. Ukoliko vi ili osobe koje su u vašem starateljstvu od nas budu tražile određene oblike isplata, vaš žirant će Vladi morati platiti puni iznos isplaćenih sredstava. Assessment Subsidy for Overseas Trained Professionals program Assessment Subsidy for Overseas Trained Professionals program pomaže finansijski ugroženim osobama ostvariti australsku nostrifikaciju njihovih prekomorskih kvalifikacija. Program pruža pomoć kojom se pokrivaju troškovi odobrenih procjena kvalifikacija i ispita koji su neophodni da bi se kvalifikovalo za zapošljavanje u profesijama koje su u Australiji samoregulirane ili regulirane zakonom. Učenje engleskog jezika Možemo vam pomoći da dođete do nastave učenja ili unaprijeđenja engleskog jezika. Ako želite dobiti australsko državljanstvo, morat ćete naučiti engleski jezik. Ako ste dobili australsku vizu za doseljenike, izbjeglice ili doseljenje na humanitarnoj osnovi, možete dobiti pravo na besplatnu nastavu engleskog jezika kroz Department of Immigration and Citizenship’s Adult Migrant English Program (AMEP). Morat ćete se registrovati u jednom od AMEP centara, tri mjeseca nakon dolaska ili primanja permanentne vize. 9334BOS.1307 PAGE 3 OF 5 RECENTLY ARRIVED IN AUSTRALIA? Department of Human Services The program, Skills for Education and Employment može vam pomoći da unaprijedite svoj govor, čitanje i pisanje na engleskom jeziku i svoje osnovne matematičke vještine, kako biste poboljšali šanse kod zapošljavanja i zadržavanja posla. Da biste saznali imate li pravo na ovaj program, nazovite nas ili posjetite naš uslužni centar. Dodatna pomoć Osoba koja sa nama može da razgovara u vaše ime Ako biste rađe da neko drugi sa nama obavlja poslove u vaše ime, možete za to ovlastiti drugu osobu ili organizaciju. Ako želite doći do više informacija o ovim aranžmanima, posjetite humanservices.gov.au/nominees ili nas kontaktirajte. Dodatna finansijska pomoć i usluge Svjesni smo da će vam možda biti potrebna dodatna pomoć u vezi drugih izdataka ili pitanja sa kojima se suočavate. Možda ćete također imati pravo i na: • Rent Assistance • Financial Information Service • Centrepay • Rent Deduction Scheme • Income Management • Agents and Access Points • Medicare Safety Net and • koncesijske iskaznice. Više o ovim uslugama i isplatama možete saznati na humanservices.gov.au ili ako nas nazovete. Idući koraci Ako vas zanima imate li pravo na našu finansijsku pomoć i kako možete započeti postupak, posjetite humanservices.gov.au/multicultural ili nazovite naš uslužni centar. Sa nama možete također razgovarati na vašem jeziku. Za pomoć u vezi Centrelink-ovih usluga i isplata na vašem jeziku, nazovite nas na 131 202. Ako vam je potrebna pomoć u vezi Medicare i Child Support usluga, nazovite Translating and Interpreting Service na 131 450. Aboriginal and/or Torres Strait Islander Australians mogu nazvati Indigenous Call Centre na Freecall™ 1800 136 380 Neke informacije dostupne su u audio obliku, CD/DVD, na krupnom tisku, Braille i e-textu. Ako imate pitanja, nazovite nas na 132 717. Ako ste gluhi ili imate oštećenje sluha ili govora, možete nas kontaktirati na TTY telefon FreecallTM 1800 810 586. 9334BOS.1307 PAGE 4 OF 5 RECENTLY ARRIVED IN AUSTRALIA? Department of Human Services Također, možete koristiti Express Plus telefonsku aplikaciju da biste lakše stupili s nama u kontakt. Skinite Express Plus telefonsku aplikaciju sa App Store ili Google Play™. Centrelink, Medicare and Child Support Online Services možete kontaktirati kroz myGov. myGov, a to je brz i jednostavan način korištenja vladinih online usluga sa jednim upisom, jednom lozinkom na jednom sigurnom mjestu. Napravite account na my.gov.au Napomena: pozivi sa vašeg kućnog telefona na ‘13’ brojeve iz bilo kojeg dijela Australije, naplaćuju se po utvrđenoj cijeni. Ta cijena se može razlikovati od cijene lokalnog poziva i varirati ovisno o telefonskoj tvrtki sa kojom imate ugovor. Pozivi na ‘1800’ brojeve sa vašeg kućnog telefona su besplatni. Cijena poziva sa javnih telefona možda će ovisiti o njihovoj dužini. Ostale dostupne brošure: • Caring for someone? • Needing help in a crisis? • Needing help after someone has died? • Are you ill, injured or do you have a disability? • Looking for work? • Are you a parent or guardian? • About to retire or in retirement? • Studying or training? • Your health • Child Support. Napomena: Ove informacije pružene su samo kao vodič kroz dostupnu financijsku pomoć i usluge. Informacije u ovoj brošuri validne su u julu 2013. Ukoliko ovu brošuru koristite nakon tog datuma, provjerite vrijede li još uvijek informacije koje su u njoj navedene Apple i Apple logo su zaštitni znakovi Apple Inc organizacije koja je registovana u SAD-u i drugim državama. App Store je zaštitni znak Apple Inc. Google Play je zaštitni znak Google Inc. 9334BOS.1307 PAGE 5 OF 5 RECENTLY ARRIVED IN AUSTRALIA? Department of Human Services ENGLISH Recently arrived in Australia? July 2013 If you’ve recently moved to Australia, settling in can be a challenging experience. As a new arrival, you can get some payments and services from the Australian Government. What you can get depends on the type of visa you hold or whether you already have Australian citizenship. There may also be waiting periods and other conditions that you need to know about. For more information about all the payments and services we offer, please refer to our other products, which are listed on the back of this brochure, or visit humanservices.gov.au Health services We provide health services and payments. To get most health services, you need to be enrolled in Medicare and meet residence requirements. This includes getting some money back if you pay to visit a doctor, and getting cheaper medicines through the Pharmaceutical Benefits Scheme or Repatriation Pharmaceutical Benefits Scheme. Some health services are available to visitors from other countries. Australia has Reciprocal Health Care Agreements with a number of other countries. If you’re a resident of one of these countries, you may be able to get some Medicare services while you’re in Australia. Waiting periods If you arrived in Australia on an Australian permanent refugee or humanitarian visa, you may not have to wait to claim payments immediately. Family payments such as Family Tax Benefit, Child Care Benefit, Baby Bonus, Parental Leave Pay, Dad and Partner Pay, and Double Orphan Pension have no waiting period and can be claimed immediately. You generally don’t have immediate access to any other social security payments. For example, for payments such as Newstart or Parenting Payment, you usually need to wait 104 weeks (Newly Arrived Resident’s Waiting Period). If you have arrived in Australia from New Zealand on a special category visa there are some important things you should know. To be eligible for social security payments outside the available family payments and concession cards, you must apply for and be granted an Australian permanent resident visa. Any waiting periods, including the Newly Arrived Resident’s Waiting Period will apply from the date your permanent resident visa is granted, not from when you first entered Australia. For more information about waiting periods visit humanservices.gov.au or call us. 9334ENG.1307 PAGE 1 OF 5 Our services Help in your language We provide free interpreters and some translated products to help you with our services and payments. We also provide free translation of the documents you need to make a claim for a payment. Call us on 131 202 to speak to someone in your language about Centrelink payments and services. For help with Medicare or Child Support services call the Translating and Interpreting Service on 131 450. Multicultural Service Officers Multicultural Service Officers work with community groups and other agencies to help refugees and people from culturally and linguistically diverse backgrounds link up with Australian Government services. Refugee services If you have arrived in Australia with a refugee or humanitarian visa, or you were granted a Permanent Protection Visa in Australia, you can get assistance from us to help you settle into your new life. Our refugee services can: • help you get the financial assistance you need • get you an interim Medicare card • assist you with applications for payments and exemptions • make referrals to our Health and Allied Health Assessors, and • provide information about, and refer you to local employment and community service providers. Your Humanitarian Settlement Service Provider will help you access our services. You can also visit any service centre to claim payments or services. Social workers Social workers can help you if you need someone to talk to or there are issues you need help with. Social workers can assist with personal counselling, support and information and can refer you to other services and programs such as housing, health, emergency relief and legal support. Call 132 850 to speak to a social worker or to make an appointment to see a social worker at a service centre. 9334ENG.1307 PAGE 2 OF 5 RECENTLY ARRIVED IN AUSTRALIA? Department of Human Services International social security agreements Australia has international social security agreements with a number of countries. If you have lived in one of these countries you may be able to count your periods of residence in that country, or contributions to that country’s social security system, to help you qualify for payments, such as Age Pension or Disability Support Pension. International Services International Services can help you claim foreign pensions and assess your ability to get Australian payments under an international social security agreement, or receive Australian social security payments while outside of Australia. Our payments You may be able to get certain payments if you are new to Australia and have a permanent residence, humanitarian, refugee, provisional partner, temporary protection or bridging (removal pending) visa. For information about the payments you may be able to receive, please refer to the products listed on the back page of this brochure. Other information Assurance of Support If you arrived under an Assurance of Support agreement, it means your assurer is required to support you in Australia for two or 10 years, depending on your visa type. If you or your dependants claim certain payments from us, the assurer must repay the full amount to the government. Assessment Subsidy for Overseas Trained Professionals program The Assessment Subsidy for Overseas Trained Professionals program assists financially disadvantaged people to achieve recognition of their qualifications in Australia. The program provides assistance to cover the costs of approved assessments and/or examinations to qualify for employment in professions that are self-regulated or regulated by law in Australia. Learning English We can help you access classes where you can learn or improve your English. You’ll need to learn English if you want to become an Australian citizen. If you were granted a visa to come to Australia as a migrant, refugee or humanitarian entrant, you can access free English classes through the Department of Immigration and Citizenship’s Adult Migrant English Program (AMEP). You’ll need to register with one of the AMEP service providers within three months of arriving in Australia or being granted permanent residence. 9334ENG.1307 PAGE 3 OF 5 RECENTLY ARRIVED IN AUSTRALIA? Department of Human Services The program, Skills for Education and Employment, can help you improve your speaking, reading, writing and basic maths skills so you can improve your chances of getting and keeping a job. To find out if you are eligible for this program, call us or visit a service centre. Extra assistance Getting someone to deal with us on your behalf If you would prefer to have someone else handle your business on your behalf you can authorise a person or organisation to do this for you. You can find out more information about these arrangements at humanservices.gov.au/nominees or by calling us. Additional payments and services We recognise you may have some costs or issues that you need extra help with. You may also be able to access: • Rent Assistance • Financial Information Service • Centrepay • Rent Deduction Scheme • Income Management • Agents and Access Points • Medicare Safety Net, and • concession cards. You can find out more about these payments and services at humanservices.gov.au or by calling us. Next steps To find out about your eligibility for these payments and services, and how to claim, visit humanservices.gov.au/multicultural or visit a service centre. You can also call to speak to us in your own language. For assistance with Centrelink services and payments in your own language, call us on 131 202. For help with Medicare and Child Support services, call the Translating and Interpreting Service on 131 450. Aboriginal and/or Torres Strait Islander Australians can call the Indigenous Call Centre on Freecall™ 1800 136 380. Some information is available in audio CD/DVD, large print, Braille and e-text. Call us on 132 717 with your request. If you are deaf or have a hearing or speech impairment you can contact us through a TTY phone on Freecall™ 1800 810 586. 9334ENG.1307 PAGE 4 OF 5 RECENTLY ARRIVED IN AUSTRALIA? Department of Human Services You can also use the Express Plus mobile apps to make connecting with us easier. Download an Express Plus mobile app from the App Store or Google Play™. You can access your Centrelink, Medicare and Child Support Online Services through myGov. myGov is a fast simple way to use government online services with one sign in, one password and in one secure location. Create an account at my.gov.au Note: calls from your home phone to ‘13’ numbers from anywhere in Australia are charged at a fixed rate. That rate may vary from the price of a local call and may also vary between telephone service providers. Calls to ‘1800’ numbers from your home phone are free. Calls from public and mobile phones may be timed and charged at a higher rate. Other products available: • Caring for someone? • Needing help in a crisis? • Needing help after someone has died? • Are you ill, injured or do you have a disability? • Looking for work? • Are you a parent or guardian? • About to retire or in retirement? • Studying or training? • Your health • Child Support. Disclaimer: This information is intended only as a guide to payments and services. The information is correct as at July 2013. If you use this publication after that date, please check with us that the details are current. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. 9334ENG.1307 PAGE 5 OF 5 RECENTLY ARRIVED IN AUSTRALIA? Department of Human Services
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