The Passport
january–march
2015
Orange County
Transformation
Artists
Making Changes Towards a
Dynamic Workplace
pg 6
pg 7
pg 8
pg 9
It’s coming…the county-wide organizational initiative
Selection, Development, Communication, and Care
are the areas of focus.
It’s a movement towards a progressive organizational culture in line with
organizations that have achieved great success through work productivity,
employee engagement, and satisfaction. The door of opportunity is here
just waiting for you...all you have to do is walk through!
The manner in which we do business | The awareness of our behaviors | The effectiveness of our processes
The Passport
Contents
January–March 2015 ° Vol. 2 ° No. 4
FEATURES
2 Letter from the Transformation Artist Guru
3 Inspiring & Developing Tomorrow’s Leaders
4 Where Should I Start?
6 Message in a Bottle Program
2
7 Path to Success Series
8 Compass Series
9 Navigator Series
10 Former Learning Series
12 Course Descriptions
22 Sustainability Courses
23 InfoMap & Procurement Courses
9
22
24 Risk Management Courses
25 Emergency Management Responder Courses
30 Elective Courses
31 Course Calendar
32 Policies & Directions
33 Course Registration Form
25
The Passport
january–march
2015
Orange COunty
transfOrmatiOn
artists
making Changes towards a
Dynamic Workplace
pg 6
pg 7
pg 8
pg 9
ON THE COVER:
The Transformation Artists
Top Row: Leslie King, Craig Lee, Melinda Martin
Bottom Row: Monica Woods, David Buning
Letter from the Transformation Artist Guru
Does this sound like your workday?
The alarm goes off. You get up, shower, and head to
work. You see the same people every day; eat lunch
with a couple of your co-workers, and wait for the
clock to tell you it is time to go home. During most
days, nothing remarkable seems to happen. You may
even feel a little bored and do not feel a sense of
meaning in your work.
Don’t worry, you are not alone. Many of us wonder
how a job that seemed so good in the beginning now
seems to leave us feeling listless, empty, or ready to bolt
for the door at the end of each workday.
each day. They are easy to spot. How can you help
others be their best? Research has shown that
focusing on others can be a great source of meaning
andВ whappiness.
Take a close look at your recent successes.
Meaning can come from any moment in life. Look for
meaning in the good moments to help you ride out
the bad ones.
These days, more people are asking themselves: “Is
this all there is?” We wonder what kind of positive
impact we are having on others and how we can make
changes so we feel more energized about our careers.
It can be done, I assure you! Finding meaning at work
is possible and achievable. You don’t necessarily need
to switch departments or careers. Meaning is all around
us; we just have to know where to look!
Here are five strategies on how to develop a greater
sense of meaning at your work place:
Make a list of all the ways you positively
impactВ people.
The work you do has value in this world beyond
just keeping the machinery running. If it didn’t, you
wouldn’t be doing it. Ask yourself what kind of impact
you are making on other people or your customers?
What does the result of your work allow others to do?
Use departmental resources to do well.
The Passport
Positive social relationships can have a huge impact
on our level of happiness, and work can be a great
place to develop new friendships. Try having lunch
with a coworker you don’t know well and talk about
anything other than the job. Ask about family or
outside interests. Who knows, you might end up with
a new friend you never expected!
Your department has resources besides money – such
as manpower and talent – that could be used to make a
difference in your community. Volunteering and helping
with the United Way Campaign this year is a step in the
right direction.
If this is your first time taking classes from The
Passport, then welcome to our Orange County
Learning Family! If you are in one of our current
development series we look forward to seeing you
again at your next scheduled training.
Make it your mission to help others to succeed.
Best regards,
Craig Lee, Administrator
Organizational Development & Training
Human Resources Division
There is usually someone within your office who
goes the extra mile to help others be successful
2
Deepen your social relationships at work.
WINTER 2015
Inspiring & Developing
Tomorrow’s Leaders
O
range County consistenty strives to be the best of the best among county
municipalities. Organizations that do not embrace change become stagnant and
lose their competitive edge. The focus on employees contributes to best practices of
culturally sound organizations– a transformation which we openly embrace!
If it’s been a while since you’ve taken classes with us, or have not tried us out yet, check our
professional development series and program. There is a training series waiting for you!
For any active regular Orange County employee
interested in training resources on various
communication mediums and general education.
For any active regular Orange County employee
interested in professional development training
resources.
For newly hired / newly promoted Supervisors with
less than 3 years of experience as a Supervisor
with Orange County. Also, for employees who have
previously completed requirements of a prior learning
series (Leadership Development Series, Professional
Development Series or Path to Success Series).
For Supervisors and above (ONLY) with 3 or
more years of experience as a Supervisor with
Orange County.
NOTE: Participants enrolled in former Leadership Development, Professional Development, Office Professional I & II and Written Communication Program series prior to
December 2013 will be afforded the opportunity to complete the series by March 2015 OR transfer to the equivalent NEW learning series (details to follow on pages 4-11).
Orange County Government Florida
3
Where Should I Start?
Start
here
this program is for
any active regular
orange county
employee interested
in training resources.
OR
graduation
this series is for any active
regular orange county
employee interested in
professional development
training resources.
4
The Passport
WINTER 2015
The Passport
this series is for
supervisors and above
with three or more
years of experience
as a supervisor with
orange county.
graduation
End
graduation
this series is for newly hired/promoted
supervisors with less than three years of
experience as a supervisor with orange county
and employees who have previously completed
requirements of a prior learning series.
Orange County Government Florida
5
The Message in a Bottle Program offers participants an overview of various
communication mediums and their effectiveness as well as an introduction to workplace
decorum, basic Computer Skills and Microsoft Office applications. It equips participants
with the awareness and skills to maneuver the workplace with professionalism in
a technologically savvy environment (it is the combination of the former Written
Communication Program and Office Professional Development Series I & II).
TARGET AUDIENCE
Any active regular Orange County Government
employee
COURSEWORK
Thirteen (13) Required Courses; No Elective Courses
INITIAL COURSE
There is not an initial course requirement in the
MESSAGE IN A BOTTLE PROGRAM (courses may be
taken in any order at the discretion of the participant
excluding Effective Listening).
FINAL COURSE
Effective Listening is the last course of the MESSAGE
IN A BOTTLE PROGRAM. When taken it denotes a
participant’s successful completion of the program.
COMPLETION GUIDELINES
Coursework must be completed within three (3)
years. Upon successful completion of the thirteen
(13) Required Courses participants are to finalize their
Curriculum Outline Completion Form and email it as
an attachment to [email protected] or fax to
407-836-5845.
RECOGNITION
Participants who submit their Curriculum Outline
Completion Form will be recognized with a Certificate
of Completion.
MESSAGE IN A BOTTLE PROGRAM
(13 Required Courses / No Electives)
Participants enrolled as of April 2014 and /or
those who choose to transfer from the Written
Communication Program or Office Professional
Development Series I & II must complete
coursework requirements within three (3) years
after the date of initial course completion or the
transfer date into the new program.
required courses
1-14-15
not offered
Business Writing
Editing and Proofreading
2-5-15
Grammar Brush-Up
3-3-15
Building Bridges*
3-31-15
Communication Mystery Solved*
2-25-15
Workplace Professionalism
2-4-15
Bringing Order to Chaos*
2-23-15
Microsoft Office – Excel
1-26-15
Microsoft Office – Outlook
not offered
Microsoft Office – PowerPoint
3-30-15
Microsoft Office – Word
not offered
Work Management Skills
3-5-15
Effective Listening
TAKE this last
All other courses may be taken in any order
6
The Passport
WINTER 2015
The Path to Success Series offers a variety of career enhancing courses
for development (it is the former Professional Development Series).
TARGET AUDIENCE
Any active regular Orange
County Government
employee
COURSEWORK
Eight (8) Required Courses;
two (2) Elective Courses
INITIAL COURSE
Launch into Professional
Success is the first course
in the PATH TO SUCCESS
SERIES. When taken it
denotes a participant’s
enrollment in the series (all
other courses may be taken in
any order at the discretion of
the participant).
FINAL COURSE
Orange County 101 is the
last course in the PATH TO
SUCCESS SERIES. When taken
it denotes a participant’s
successful completion of
theВ series.
COMPLETION GUIDELINES
Coursework must be
completed within three (3)
years after the date the
initial course is taken. Upon
successful completion of the
eight (8) Required Courses
and the two (2) Elective
Courses participants are
to finalize their Curriculum
Outline Completion Form and
email it as an attachment to
[email protected] or fax
to 407-836-5845.
RECOGNITION
Participants who submit
their Curriculum Outline
Completion Form will
be recognized for their
professional accomplishment
during an upcoming Awards
Ceremony.
PATH TO SUCCESS SERIES
(8 Required Courses / 2 Electives)
Participants enrolled as of April 2014 and /or those who choose to transfer from the Professional Development Series
must complete coursework requirements within three (3) years after the date of initial course completion
or date of transfer into series.
TAKE
this
first
required courses
ELECTIVes
1-13-15
Launch into Professional Success
3-3-15
Building Bridges*
3-24-15
Diversity
1-29-15
Creativity & Innovation
2-5-15
Personal Style Inventory (PSI)
3-13-15
Generational Salad*
3-25-15
Partnering for Performance
2-24-15
Team Building
1-22-15
Emotional Intelligence
2-25-15
Workplace Professionalism
2-24-15
An Effective You*
3-31-15
Communication Mystery Solved*
3-31-15
Orange County 101
Any Other Applicable Elective
TAKE this last
All other courses may be taken in any order
Orange County Government Florida
7
The Compass Series immerses “leaders in the
making” with skills that lay the groundwork for
outstanding leadership as new Supervisors and/or
employees with promotional aspirations (this newly
created series is a great succession planning resource).
TARGET AUDIENCE
1) Newly hired or newly
promoted employees in a
Supervisory role for less
than (3) three years at
Orange County
2) Employees in a nonsupervisory role who are
“rising leaders”
prerequisite
Employees in a nonSupervisory role must
have completed a Passport
Learning Series (Leadership
Development Series,
Professional Development
Series or Path to Success
Series) prior to enrollment.
COURSEWORK
Eight (8) Required Courses;
two (2) Elective Courses
INITIAL COURSE
Leadership 101 is the first
course in the COMPASS
SERIES. When taken it
denotes a participant’s
enrollment in the series (all
other courses may be taken in
any order at the discretion of
the participant).
FINAL COURSE
Motivating Employees to be
their Best is the last course
of the COMPASS SERIES.
When taken it denotes
a participant’s successful
completion of the series.
COMPLETION GUIDELINES
Coursework must be
completed within three (3)
years from the date the
initial course is taken. Upon
successful completion of the
eight (8) Required Courses
and the two (2) Elective
Courses participants are
to finalize their Curriculum
Outline Completion Form and
email it as an attachment to
[email protected] or fax
to 407-836-5845.
RECOGNITION
Participants who submit
their Curriculum Outline
Completion Form will
be recognized for their
professional accomplishment
during an upcoming Awards
Ceremony.
COMPASS SERIES
(8 Required Courses / 2 Elective Courses)
TAKE
this
first
required courses
1-27-15
Leadership 101
2-4-15
Bringing Order to Chaos*
3-26-15
Meetings that Matter*
3-31-15
Communication Mystery Solved*
2-26-15
Discovering Your Map
3-24-15
Diversity
2-10-15
Customer Service
3-5-15
Effective Listening
2-26-15
Taking Control of Conflict*
2-3-15
Change Management
1-15-15
Presentation Skills
3-10-15
Motivating Employees to be Their Best
All other courses may be taken in any order
8
ELECTIVes
The Passport
WINTER 2015
not offered
TAKE
this
last
Peer to Manager
2-5-15
Personal Style Inventory (PSI)
2-24-15
Team Building
Any Other Applicable Elective
The Navigator Series offers an expanded leadership curriculum for newly enrolled
participants, providing exposure to learning opportunities which align more closely with the
emerging culture of Orange County. Additionally, this series serves as an educational resource
for advanced Supervisory concepts and skills (it is the former Leadership Development Series).
TARGET AUDIENCE
Employees in a Supervisory
role for three (3) or more
years at Orange County
COURSEWORK
Eight (8) Required Courses;
three (3) Elective Courses
INITIAL COURSE
Inspiring Employee
Engagement is the first
course in the NAVIGATOR
SERIES. When taken it
denotes a participant’s
enrollment in the series (all
other courses may be taken in
any order at the discretion of
the participant).
FINAL COURSE
Developing Your Direct
Reports is the last course
of the NAVIGATOR SERIES.
When taken it denotes
a participant’s successful
completion of the series.
COMPLETION GUIDELINES
Coursework must be
completed within three (3)
years after the date the
initial course is taken. Upon
successful completion of the
eight (8) Required Courses
and the three (3) Elective
Courses participants are
to finalize their Curriculum
Outline Completion Form and
email it as an attachment to
[email protected] or fax
to 407-836-5845.
RECOGNITION
Participants who submit
their Curriculum Outline
Completion Form will
be recognized for their
professional accomplishment
during an upcoming Awards
Ceremony.
NAVIGATOR SERIES
(8 Required Courses / 3 Electives)
Participants enrolled as of April 2014 and /or those who choose to transfer from the Leadership Development Series
must complete coursework requirements within three (3) years from date of initial course completion or
date of transfer into series.
TAKE
this
first
required courses
ELECTIVes
1-16-15
Inspiring Employee Engagement*
2-4-15
Bringing Order to Chaos*
2-19-15
Coaching & Feedback
3-3-15
Building Bridges*
3-11-15
Project Management
2-26-15
Discovering Your Map
2-17-15
Hiring for Cultural Fit*
3-24-15
Diversity
Budgeting 101
3-5-15
Effective Listening
2-18-15
Critical Thinking
3-13-15
Generational Salad*
3-19-15
Negotiation Skills
3-25-15
Developing Your Direct Reports
not offered
All other courses may be taken in any order
not offered
TAKE
this
last
Peer to Manager
1-15-15
Personal Style Inventory (PSI)
1-15-15
Presentation Skills
2-24-15
Team Building
Any Other Elective
Orange County Government Florida
9
The Former Learning Series
are being phased out and will
no longer be available.
FORMER LEARNING SERIES: Written Communication Program
(4 Required Courses / No Electives)
(Participants enrolled prior to December 2013 may complete coursework requirements by March 2015 to meet completion
guideline requirements OR transfer to the MESSAGE IN A BOTTLE PROGRAM)
required courses
Business Writing
Editing and Proofreading
Grammar Brush-Up
Workplace Professionalism
OFFICE PROFESSIONAL DEVELOPMENT SERIES I
(4 Required Courses / No Electives)
OFFICE PROFESSIONAL DEVELOPMENT SERIES II
(4 Required Courses / No Electives)
Personal Style Inventory (PSI)
Partnering for Performance
An Effective You*
Workplace Professionalism
Building Bridges*
Creativity & Innovation
Grammar Brush-Up
Bringing Order to Chaos*
Business Writing
Editing and Proofreading
Work Management Skills
COURSE SUBSTITUTIONS FOR ALL FORMER LEARNING SERIES
*Communication Mystery Solved – formerly Communication Skills
*Taking Control of Conflict – formerly Conflict Resolution
*Meetings that Matter – formerly Effective Meetings
*Generational Salad – formerly Intergenerational Interactions in the Workplace
*An Effective You – formerly Personal Effectiveness
*Bringing Order to Chaos – combination of former Time Management and Organizational Skills courses
*Building Bridges – formerly Interpersonal Effectiveness
*Hiring for Cultural Fit – formerly Effective Hiring
*Inspiring Employee Engagement - formerly Guidebook to Supervision
10
The Passport
WINTER 2015
FORMER LEARNING SERIES: Professional Development Series
(9 Required Courses / 3 Electives)
(Participants enrolled prior to December 2013 may complete coursework requirements by March 2015 to meet completion
guideline requirements OR transfer to the PATH TO SUCCESS SERIES)
required courses
elective courses
Launch into Professional Success
Change Management
Diversity
Customer Service
Drug & Alcohol Awareness
Communication Mystery Solved*
Emotional Intelligence
Taking Control of Conflict*
Harassment
Creativity & Innovation
Personal Style Inventory (PSI)
Meetings that Matter*
Policy & Contracts
Generational Salad*
Workplace Violence
Presentation Skills
Ethical Decision Making
An Effective You*
Team Building
Bringing Order to Chaos*
FORMER LEARNING SERIES: Leadership Development Series
(12 Required Courses / 3 Electives)
(Participants enrolled prior to December 2013 may complete coursework requirements by March 2015 to meet completion
guideline requirements OR transfer to the NAVIGATOR SERIES)
required courses
elective courses
Inspiring Employee Engagement*
Change Management
Coaching & Feedback
Customer Service
Corrective Action
Communication Mystery Solved*
Diversity
Taking Control of Conflict*
Drug & Alcohol Awareness
Creativity & Innovation
Hiring for Cultural Fit*
Meetings that Matter*
Ethical Decision Making
Generational Salad*
Flexible Leadership
Presentation Skills
Legal Issues
An Effective You*
Policy & Contracts
Team Building
Workplace Violence
Bringing Order to Chaos*
Cornerstone of Supervision (Discontinued)
Orange County Government Florida
11
Course Descriptions
An Effective You
Building Bridges
(Same course / new name – formerly Personal Effectiveness: the course title was often
confused with Interpersonal Effectiveness therefore we have adjusted the name)
Course Code: PTS006
(Same course / new name – formerly
Interpersonal Effectiveness: the course title
was often confused with Personal Effectiveness
therefore we have adjusted the name)
Is your glass half empty or half full? Discover the art of a positive attitude! While life
Course Code: MIB002
can bring challenging times, maintaining a positive attitude can bring about beneficial
mental and physical results. Those who are less burdened by pessimistic thoughts
tend not to suffer the health risks associated with stress. This course offers ideas for
reducing and coping with stress, a focus on motivational factors, and strategies on
how to remain optimistic during a self-improvement personal campaign.
Successful interpersonal communication
is very similar to building a bridge: two
people start on opposite sides then
send messages back and forth until
they meet in the middle where there
Target Audience: Path to Success Series Participants – Required
is an understanding. Learn how to
prerequisite: Launch into Professional Success (for Path to Success
Series participants)
improve your one-on-one relationships
through building your own effective
communication bridge. We will focus
on not only improving how we speak to
each other, but also how we interpret the
Bringing Order to Chaos
messages we receive.
(Combination of former Organizational Skills and Time Management courses)
Target Audience:
Message in a Bottle Program Participants
– Required
Open Enrollment – Elective
Course Code: MIB001
Trying to tame the ever present paper flow? Did time pass by without sending you
the memo? The art of organization and time management are skills few people
are able to successfully master; however, they are of great need to ensure success.
Report to the “boarding zone” and learn a few best practices to assist you in
Business Writing Skills
taking control of your workplace travels.
Course Code: MIB003
Target Audience: Message in a Bottle Program Participants – Required
Open Enrollment – Elective
This fast-paced review of basics provides
numerous helpful hints on acceptable
grammar, appropriate punctuation, and
guidelines for usage. A focus on common
errors will shed light on what could prove
Budgeting 101
(formerly Finance 101)
Course Code: NVG105
Pack your bags for a back-to-basics journey that is ideal for leaders who will
to be a dim experience.
Target Audience:
Message in a Bottle Program Participants
– Required
Open Enrollment – Elective
benefit from learning how to read, interpret, and analyze commonly used
budgeting instruments. Participants will benefit from understanding budgeting
and respective decisions involved in putting together a budget. This expedition
empowers travelers to control operations, justify requests, translate performance
Career Planning
into financial terms, and quantify contributions to the organization overall.
Course Code: EEE001
Target Audience: Navigator Series Participants – Required
prerequisite: Inspiring Employee Engagement
Take your career to the next level with a
focus on goal setting and resume writing.
Learn how to prepare yourself to navigate
your career path using specific tips to
assist you in acing your next interview
with confidence.
Target Audience:
Open Enrollment – Elective
12
The Passport
WINTER 2015
Change Management
Course Code: COM006
In today’s business climate, navigation ever changing waters tends to be the
only constant; however, managing change can be both exciting and at times
overwhelming. In this course, learn about the difference between change and
transition and identify ways to manage them effectively.
Target Audience: Compass Series Participants – Required
prerequisite: Leadership 101 (for Compass Series Participants)
Coaching & Feedback
Course Code: NVG002
Coaching is all about inspiring, encouraging, and challenging your team! It is the
process of letting people know what they do really matters to you. Take advantage
of the opportunity to understand the work profiles of the staff members on your
team, the best way to notice their work and how to most effectively present
rewards and challenges.
Target Audience: Navigator Series Participants
Feedback from
Passport Participant
What a fabulous job the folks
at HR and Training are doing
through The Passport program.
For seven years now I’ve been
taking a variety of classes that
range from time management
to leadership styles and think
that the classes are excellent.
Not only have the classes helped
me be a better employee and
supervisor, but the HR staff has
done a great job keeping the
classes relevant and fresh!
prerequisite: Inspiring Employee Engagement
Communication Mystery Solved
(Formerly Communication Skills)
Course Code: PTS007
Communication is something we have all done since our toddler days and
tend to take for granted. Learning how to communicate better does not have
to be a mystery, but it can be a lot of fun! Join us on this “Who Done It?”
mystery adventure tour where we learn essential communication skills as we
Cornerstone to Supervision*
solve the crime.
Target Audience: Path to Success Series Participants – Required
prerequisite: Launch into Professional Success (for Path to Success
Series Participants)
Open Enrollment – Elective
Computer Fundamentals
Course Code: EEE002
(Final class of the Leadership Development Series)
DISCONTINUED
Corrective Action &
Appeals Process
Course Code: LDR003
If you need this course to complete
the Leadership Development Series,
Download…what’s that? A mouse? Really thought that was an animal! Gigabyte?
please contact us at our office at
Sounds like that may hurt! If the technological savvy world has taken off and you
[email protected].
were not a part of the journey, here’s the opportunity to see if the trip is worth the
final destination. Participants in this course will receive an introduction to “basic”
computer concepts along with an overview of essential applications in a safe and
supportive environment. This course is for beginners with an interest in learning
best practices to use computer technology more effectively and efficiently.
Target Audience: Open Enrollment – Elective
Orange County Government Florida
13
Course Descriptions
Creativity & Innovation
Course Code: PRO014
This is the ideal course for those who desire an overview on creativity and
innovation. It provides the introduction of a few simple yet powerful tools to assist
any staff member with generating and/or increasing ingenious ideas!
Target Audience: Office Professional Series Participants – Required
(through March 2015)
Open Enrollment – Elective
Critical Thinking
Course Code: NVG006
Critical thinking is the skillful thought process which detects inconsistencies and
common mistakes in reasoning, recognizing personal assumptions and biases.
Feedback from
Passport Participant
I would like to compliment your
department on the newly
designed The Passport. It is very
well packaged – the layout,
information and everything.
It was also nice to get to know
the people who provide the
training on a personal level.
Great job!
The outcome of this analytical process drives beliefs and decisions which allow
appropriate questions to be asked, an awareness of relevant information and the
identification of solutions that are reliable and trustworthy conclusions.
Target Audience: Navigator Series Participants – Required
prerequisite: Inspiring Employee Engagement
MAXIMUM ENROLLMENT: 16 students per class
Discovering
Your Map
Customer Service: What Customers Really Want
Course Code: COM003
Course Code: COM004
Simply put, as a Manager / Supervisor
Come learn how to navigate the waters of customer service. It’s no secret
that when we climb aboard as the customer we expect to be treated with
respect, have our concerns heard, and experience a positive outcome. Isn’t
that the same thing our customers want from us? Sometimes the waters can
be rocky, but if extraordinary service is what we strive for then our waters will
be smooth sailing overall.
“managing” the performance of your staff;
ensuring a focus on organizational goals by
maintaining an awareness of work behaviors
and results. This course will focus on the
three primary elements of Performance
Management – measurement, feedback and
Target Audience: Compass Series Participants – Required
Open Enrollment – Elective
positive reinforcement, as well as the pitfalls
prerequisite: Leadership 101 (for Compass Series Participants)
of such a crucial best practice.
Developing Your Direct Reports*
Course Code: NVG003
Great leaders are able to look back and see their staff ready and willing to carry out
demands of the workplace. What does it take to create such an environment? Take
part in this adventurous expedition for leaders and undercover the resources and
practices that contribute to the development of a phenomenal staff.
Target Audience: Navigator Series Participants – Required
prerequisite: Inspiring Employee Engagement
*This is the LAST course of the Navigator Series and should be taken as the final
course.
14
your role includes the responsibility of
The Passport
WINTER 2015
that emerge when organizations lose sight
Target Audience:
Compass Series Participants – Required
Navigator Series Participants
– Elective
prerequisites:
Leadership 101 (for Compass Series
Participants)
Diversity
Course Code: PTS002
High performing staff members embrace the development of an inclusive work
environment which respects the unique characteristics and differences of fellow
team members. Learn how to improve diversified working relationships through
education and communication.
Target Audience: Path to Success Series Participants – Required
Leadership Development Series Participants – Required
Professional Development Series Participants – Required
prerequisites: Launch into Professional Success (for Path to Success
Participants), Inspiring Employee Engagement (for Leadership
Development SeriesВ Participants)
Drug & Alcohol Awareness
Course Code: EED123
Review the Orange County Policy on Drug and Alcohol testing and gain the skills
to identify and document problems in relation to reasonable suspicion.
Emotional Intelligence
Course Code: PTS005
The ability to foster positive relationships and
develop a strong trust-based environment is
a significant factor in the success of teams.
In the Emotional Intelligence (EQ) course,
we will define how it affects our ability to
build positive relationships, and introduce
practical solutions to improve EQ for greater
professional and personal success.
Target Audience:
Path to Success Series Participants
– Required
Professional Development Series Participants
– Required
prerequisite:
Launch into Professional Development (for
Path to Success & Professional Development
Participants)
Target Audience: Professional Development Series Participants – Required
Leadership Development Series Participants – Required
prerequisites: Launch into Professional Development (for Professional
Development Series Participants), Inspiring Employee
Engagement (for Leadership Development Participants)
Editing & Proofreading
Course Code: MIB004
Any document crafted is the reflection of the sender. Make sure that reflection is
like a clear sunny day and not cloudy with a chance of thunderstorms! Discover
how to enhance your typed and written documents to improve visual accuracy,
detect common errors, and apply correct proofreading techniques.
Target Audience: Message in a Bottle Program Participants – Required
Open Enrollment – Elective
Feedback from
Passport Participant
I just wanted to thank you for
the training program you and
your staff provide. As a new
employee it has been somewhat
daunting at times and your
classes have been my saving grace.
The positive nature of the classes
are an oasis! You guys are truly
change agents!
Effective Listening*
Course Code: MIB005
Listen Up…no pun intended! This course will increase your knowledge and ability
to identify barriers to listening well, uncover hidden messages and implement
the steps of active listening. Effective listening allows for the exchange of greater
information from team members, increased trust from others, and the reduction
ofВ conflict.
Target Audience: Message in a Bottle Program Participants – Required
Open Enrollment – Elective
*This is the LAST course of the Message in a Bottle Program and should be taken
as the final course.
Orange County Government Florida
15
Course Descriptions
Ethical Decision Making
Hiring for Cultural Fit
Course Code: EED122
(Formerly Effective Hiring)
If you need this course to complete the Professional Development Series, please
Course Code: NVG004
contact us at our office at [email protected].
When filling a vacancy the tendency exists
to primarily focus on the skill set of a
Flexible Leadership
candidate with less focus on traits that are
a bit harder to quantity, such as cultural
Course Code: LDR007
fit. Although organizational culture is an
If you need this course to complete the Leadership Development Series, please
intangible asset, this is a critical element
contact us at our office at [email protected].
that needs to be carefully considered as
part of the hiring process. The impact of a
poor hire is huge both financially and on
Generational Salad
(Same course / new name – formerly Improving Intergenerational Interactions in the
Workplace, we shortened the name…quite honestly the course title was way too long)
Course Code: EEE003
Values can collide when members of different generations work and learn
the progressive nature of an organization.
This course will familiarize participants
with Orange County’s transformative
approach to effective hiring and
demonstrate processes to ensure Hiring
for Cultural Fit.
together. Having a better understanding of your co-workers can make the
working and learning environment more productive. This course gives an
overview of the four generations represented in today’s business world:
Traditionalists, Baby Boomers, Generation X, and Nexters (Generation Y).
Target Audience: Open Enrollment – Elective
Grammar Brush-Up
Course Code: MIB006
Reading and writing are primary means of communications. Take advantage
of the opportunity to heighten your awareness by incorporating best practice
rules of grammar, methods of note-taking / minutes during meetings and the
importance of tone when writing.
prerequisite:
Inspiring Employee Engagement
Inspiring Employee
Engagement*
Course Code: NVG001
Navigating the waters of supervision, can
be a daunting prospect for leaders. This
highly interactive workshop is designed
for Supervisors to quickly enhance their
Target Audience: Message in a Bottle Program Participants – Required
management skills and get on the fast
track to achieving leadershipВ success.
Open Enrollment – Elective
Harassment
Course Code: EED119
Learn ways to increase employee awareness and gain an understanding of
behaviors to include sexual, hostile environment, and general harassment, and
how it affects co-worker interactions, working relationships, morale, and the
overall work environment.
Target Audience: Professional Development Series Participants – Required
prerequisite: Launch into Professional Success
16
Target Audience:
Navigator Series Participants – Required
The Passport
WINTER 2015
Target Audience:
Navigator Series Participants (ONLY) –
Required
*This is the first course of the Navigator
Series and should be taken PRIOR to any
required course in the series.
Launch into Professional Success*
Microsoft Excel 2007
Course Code: PTS001
Course Code: MIB007
Get ready to take your career to the next level! Are you ready to seize the
The technology journey continues with
challenges of today and prepare for leadership opportunities of tomorrow? If your
Microsoft Excel 2007. This course provides
answer is yes, then this course is just for YOU!
participants with an introduction to efficiently
Target Audience: Path to Success Series Participants (ONLY) – Required
*This is the first course of the Path to Success Series and should be taken PRIOR to
any required course in the series.
creating spreadsheets, using formulas and
data analysis.
Target Audience: Message in a Bottle
Program Participants – Required
Open Enrollment – Elective
Leadership 101*
Course Code: COM001
Microsoft Outlook 2007
Leadership is a blurry concept—you know it when you see it; but it can be difficult
Course Code: MIB008 to pinpoint the characteristics and behaviors that will consistently guarantee that
someone will be a great leader. This course identifies key characteristics of leaders,
explores the potential of building trust and confidence within teams and gives
suggestions on how to avoid behaviors that undermine effective leadership within
the workplace.
Whoops! Did you inadvertently send the same
meeting invitation four times? Does that email
“really” need a “Read Receipt?” Assistance
is available. Microsoft Outlook 2007 will
provide participants a review of fundamental
Target Audience: Compass Series Participants (ONLY) – Required
application tools along with tips and tricks
*This is the first course of the Compass Series and should be taken PRIOR to any
required course in the series.
to effectively create and efficiently manage
Legal Issues
Course Code: LDR009
emails, calendars, and tasks.
Target Audience:
Message in a Bottle Program Participants
– Required
Open Enrollment – Elective
Review the basics of the Family Medical Leave Act, Americans with Disabilities Act,
Workers’ Compensation, and other legally binding practices.
Target Audience: Former Leadership Development Series – Required
prerequisite: Inspiring Employee Engagement
Meetings that Matter
(Name change; formerly Effective Meetings)
Course Code: COM002
Feedback from
Passport Participant
I must say that I found your
class on teaching adult learners
to be one of the best learning
experiences ever put on for
our department.
Meetings are such a critical element of effective organizational communication.
This course provides a concise, entertaining, and inventive guide to improving
meeting structure, participation and results.
Target Audience: Compass Series Participants – Required
prerequisite: Leadership 101 (for Compass Series Participants)
Orange County Government Florida
17
Course Descriptions
Microsoft PowerPoint 2007
Occupational Spanish
Course Code: MIB009
Course Code: EEE004
PowerPoint is a flexible tool that allows us to do everything from simply sharing
Communicating with customers and
knowledge to creating a visual aid for a presentation. If learning the basics of this
coworkers can be extremely difficult when
tool is something you would like to do, then please join us. This course is designed
you don’t speak the same language.
to be a road map to guide you through the basics of PowerPoint 2007. Along with
This course is for those with little to no
your map, you’ll have hands-on practice time with facilitator support.
knowledge of Spanish to begin to build
Target Audience: Message in a Bottle Program Participants – Required
Open Enrollment – Elective
your skills as you journey through your
Orange County work experience. While
basic grammar will be taught, the emphasis
will be on brief conversations. Please note:
Microsoft Word 2007
This course is taught in two parts – an
online computer-based portion taken first
Course Code: MIB010
and a face-to-face facilitator-led practice
Take advantage of the opportunity to pack your toolkit with Microsoft Word 2007.
session to be completed after the online
Join the informational journey and learn fundamental tips and tricks to more
portion.
effectively use this versatile word processing program that allows users to create
professional documents.
Target Audience:
Open Enrollment – Elective
Target Audience: Message in a Bottle Program Participants – Required
Open Enrollment – Elective
Motivating Employees to beВ Their Best*
Course Code: COM008
When the workplace environment fosters positive feelings and eliminates
obstacles, employees will be intrinsically motivated. The three elements of this type
productive environment are community, influence and openness. This learning
journey provides leaders with the skills and techniques needed to assist staff
members in developing a sense of community, acquiring influence over workrelated actions, and enjoying the openness of shared information and feelings.
Target Audience: Compass Series Participants – Required
prerequisite: Leadership 101 (for Compass Series Participants)
*This is the LAST course of the Compass Series and should be taken as the final
course.
Negotiation Skills
Course Code: NVG007
In order to be effective at any business or personal endeavor learning how to
negotiate properly is not simply a “nice skill to have,” it is an essential requirement
for success. This course will teach participants what they need to know in order to
become accomplished at finding the perfect “middle-ground” in any arrangement.
There is more to effective negotiating than the outcome alone. In fact, building
productive relationships is equally important. Skillful negotiators know this is the
key to their success - and it’s what sets them apart from the rest!
Target Audience: Navigator Series Participants – Required
prerequisite: Inspiring Employee Engagement
18
The Passport
WINTER 2015
Feedback from
Passport Participant
I enjoyed the instructor, he
is very instrumental and
enjoyable to listen to. I would
love to be in other classes
that he gives.
Orange County 101*
Course Code: PTS008
Congratulations!! Enrollment in Orange County 101 signifies completion of
the Path to Success Series! Having made the commitment to complete this
professional development journey, can lead to other treasures and memories.
A general understanding of the history of Orange County will provide a better
understanding of why Orange County Government has grown and prospered to
become the best of the best among county municipalities.
Target Audience: Path to Success Series Participants – Required
prerequisites: Launch into Professional Success (for Path to Success
Participants)
*This is the LAST course of the Path to Success Series and should be taken as the
final course.
Partnering for Performance
Course Code: PTS004
Feedback from
Passport Participant
Thank you so much for
yesterday’s Culture By Design
event! I learned so much from
you in terms of techniques and
goals for myself and my section
and I really appreciate your
efforts to put this all together.
You all did a really great job with
the training and I wanted to say
thank you for creating such a
wonderful program.
This course focuses on the path to developing an effective partnership with your
leader and thus boldly move forward in pursuit of successful achievement of
workplace goals. Come take part in a professional development opportunity to
assist staff members at all levels with working together to create a positive and
productive work environment.
Personal Style Inventory (PSI)
Target Audience: Path to Success Series Participants – Required
Course Code: PTS003 prerequisites: Launch into Professional Success (for Path to Success
Participants)
Ever wonder what your personality says about
you, or why you bond instantly withВ some
people and have an automatic aversion to
others? Take the journey of self-discovery to
find out not only about yourself, but how
Peer to Manager
Course Code: EEE005
The transition from fellow team member to leader of the team is a “journey”
which may be filled with express lane access, roadblocks, and detours. This course
is ideal for participants who have been promoted (and/or those who aspire to be)
and afforded the opportunity to supervise staff members who were previously
peers. Join in on the travels that a new leader may encounter to assist with making
the transition a smooth one.
Target Audience: Navigator Series Participants – Elective
Compass Series Participants – Elective
this knowledge can empower you to have a
more meaningful work experience with those
around you.
Target Audience:
Path to Success Participants – Required
Professional Development Series Participants
– Required
Navigator & Compass Series Participants –
Elective
prerequisite:
Launch into Professional Success (for Path to
Success Participants)
Orange County Government Florida
19
Course Descriptions
Policy and Contracts
Taking Control of Conflict
Course Code: EED135
(Formerly Conflict Resolution)
Travelers will benefit greatly from passport stamps that include an understanding
Course Code: COM005
of Orange County policy and its operational regulation application. Fasten your
Have you ever found yourself frustrated
seat belt and make sure all tray tables are in their full and upright position as
about having to work with a colleague
interactions and expectations in a union environment are reviewed to ensure
who lacks professionalism or rarely
optimum travel.
supports the good of the team?
Target Audience: Leadership Development Series Participants – Required
Professional Development Series Participants – Required
prerequisites: Inspiring Employee Engagement (for Leadership Development
SeriesВ Participants), Launch into Professional (for Professional
Development SeriesВ Participants)
Although you may not eliminate
conflict entirely, you can take control of
it by creating a workplace environment
where conflict is dealt with maturely
and collaboratively. By identifying the
source of conflict and implementing
effective resolution strategies, you
will learn how to successfully handle
Presentation Skills
Course Code: COM007
If the thought of speaking in public makes your nerves kick into overdrive, then
this workshop is for you! Learn how to not only create a presentation, but also
take advantage of the opportunity to practice your public speaking in a safe,
constructive environment. We promise you will not leave the same way you came
“disconnects” and even prevent
unnecessary situations from surfacing.
Target Audience:
Compass Series Participants – Required
prerequisite:
Leadership 101 (for Compass Series
Participants)
in, and you’ll have a DVD of your journey to prove it. Please note: This course is
taught in two parts - an online computer-based portion taken first and a face to
face facilitator-led practice session to be completed after the online portion.
Target Audience: Compass Series Participants – Required
Navigator Series Participants – Elective
prerequisite: Leadership 101 (for Compass Series Participants)
MAXIMUM ENROLLMENT: 10 students per class
Project Management
Course Code: NVG008
The focus on Project Management has become more complex as organizations
keep abreast of schedules and budgets in order to maintain productivity and
profitability. This learning expedition covers the steps of project management
from definition and planning to implementation, monitoring, completion and
evaluation. Participants will be equipped with the tools to complete a thorough
and accurate project plan with the ability to deliver clear and effective reports
that include a formal evaluation of respective projects.
Target Audience: Navigator Series Participants – Required
prerequisite: Inspiring Employee Engagement
20
The Passport
WINTER 2015
Feedback from
Passport Participant
I wasn’t too thrilled about
coming to training, but you
made it lots of fun! This
information will be very helpful
for me and for my team.
Team Building
Feedback from
Course Code: EEE006
On the road to success, a great team can be your best asset. Explore your
role in shaping your environment and bringing your team together for
success. Not only will you personally experience the stages of a functional
team, but you will also be able to take some activities back to yourВ team.
Target Audience:
Open Enrollment – Elective
Passport Participant
I think everyone that works for
the County should have to take
the Workplace Professionalism class.
Workplace Professionalism
Train-the-Trainer
Course Code: MIB012
Course Code: EEE007
Build your image with the ability to
Has the responsibility to teach others in a classroom setting fallen on
your shoulders? Facilitating a class is hard work! There are so many things
to remember: adult learning techniques, presentation skills, classroom
management (and the list goes on)! Join us for this interactive workshop
where we will assist in building your skills to not only be an entertaining
facilitator, but also an effective teacher.
Target Audience: Open Enrollment – Elective
Work Management Skills
effectively interact in the workplace
with customers and colleagues at any
level with tact and style. It doesn’t
matter where you work or to whom
you report, this session can assist you
in growing both professionally and
personally.
Target Audience:
Message in a Bottle Program
Participants – Required
Office Professional Development
Series II Participants – Required
Open Enrollment – Elective
Course Code: MIB011
Learn to manage multiple priorities, structure your day for improved effectiveness,
organize your work space, and other essential work management skills for optimum
productivity.
Target Audience: Message in Bottle Participants – Required
Office Professional Development Series I
Participants – Required
Open Enrollment – Elective
Workplace Violence
Course Code: EED120
Learn how to recognize the causes
and warning signs of difficult
situations that could lead to a violent
outcome. Understand the impact of
workplace violence and learn how to
prevent incidents as well as gain an
understanding of the reporting process.
Target Audience:
Leadership Development Series
Participants – Required
Professional Development Series
Participants – Required
prerequisites:
Inspiring Employee Engagement OR
Launch into Professional Success
Open Enrollment – Elective
Orange County Government Florida
21
Course Descriptions
Sustaining Orange County
for Future Generations
A SUSTAINABILITY CLASS
Did you know Orange County has a motto? It is “Our Home for
Life,” and it sums up everything about sustainability in a few words.
Improving the quality of life for current and future generations who
hope to live, work, learn, and play in Orange County is essential
to keep us thriving. We are growing, and many challenges and
opportunities are on our horizon! This course will help you learn
about the Sustainable Orange County Plan and how you can make a
difference in your workplace, home, neighborhood, and the broader
community. Want to provide a more prosperous, healthy, livable, and
connected community for your grandchildren’s grandchildren? Come
learn about how sustainability addresses economic, environmental,
social, and cultural issues in an integrated way and provides a
framework for looking at everything we do.
This class is flexible and interesting! Whatever works for your group is
considered, just ask. For example it can be delivered at your workplace or at
IOC as a lunch and learn presentation, or part of an employee staff meeting.
Contact Jane Gregory, CHMM, CET, Pollution Prevention Program
Coordinator at 407-836-1512 or [email protected].
Stormwater and Garbage
and Chemicals . . . Oh My!
A POLLUTION PREVENTION CLASS
Course Code: EED139
22
The Passport
FALL 2014
Target Audience: All County Employees
Our county is BIG and there are
lots of businesses and people and
visitors generating waste, using
water, and emitting pollutants in
to the air. This puts a huge strain
on our fragile natural systems,
so thankfully we have some
wonderful programs in place
to help give Mother Nature an
edge. In this class you will learn
how we are helping our residents
and businesses decrease waste,
increase recycling, improve water
quality, and control pollution
carried by storm water and through
air emissions. But that’s not all!
You will also learn what you
can do every day to lessen your
environmental impact and help
preserve the quality of our water
and air. Whether you spend most
of your time working in an office
or in the field, this class will help
you figure out what to recycle, how
to make smart purchasing choices,
keep your workplace healthy and
safe, and learn how to track your
efforts for credit.
DATE: February 17, 2015
DATE: March 19, 2015
TIME: 1:00-3:00pm
TIME: 1:00-3:00pm
location: IOC-1/1st Floor
location: IOC-1/1st Floor
SESSION: 0002
SESSION: 0003
InfoMap
InfoMap Essentials
Advanced InfoMap
Course Code: EMP100
Course Code: EMP200
Target Audience: All County Employees
Target Audience: All County Employees
Maximum Enrollment: 12 students
perВ class
Maximum Enrollment: 12 students
perВ class
Are you a visual learner? The Internet has
Prerequisite: InfoMap Essentials
fundamentally changed the way people
Can you navigate your way around
think about maps and using geographic
InfoMap comfortably? Are you ready for
information. A Geographic Information
the next step? This class teaches how to do
System (GIS) can produce information
more with InfoMap to make the most of
that answers specific questions and allows
tools to help you analyze, present, teach,
for the visualization of relationships and
and answer respective questions. Come
patterns in data. Come learn how to find
learn how to find information and create
information and create personalized maps
useful and personalized maps using this
using InfoMap. For more information
tool. For more information please email:
please email: [email protected]
[email protected]
DATE: January 8, 2015
DATE: January 8, 2015
TIME: 9:00am-11:00am
TIME: 1:00pm-3:00pm
location: IOC-1/1st Floor/Computer Lab
location: IOC-1/1st Floor/Computer Lab
SESSION: 0050
SESSION: 0043
DATE: February 12, 2015
DATE: February 12, 2015
TIME: 9:00am-11:00am
TIME: 1:00pm-3:00pm
location: IOC-1/1st Floor/Computer Lab
location: IOC-1/1st Floor/Computer Lab
SESSION: 0051
SESSION: 0044
DATE: March 12, 2015
DATE: March 12, 2015
TIME: 9:00am-11:00am
TIME: 1:00pm-3:00pm
location: IOC-1/1st Floor/Computer Lab
location: IOC-1/1st Floor/Computer Lab
SESSION: 0052
SESSION: 0045
Procurement
In Partnership with Procurement
Course Code: PCD002
Target Audience: All County Employees
This half-day course is designed to assist County staff charged with the
procurement of goods and services for their area, stay up to date on the latest
Procurement / Travel Card roles and responsibilities, policies and procedures.
The intent is to help County staff understand application procedure, use of
the online system, dollar thresholds, and payment processes available to them
for low dollar purchases, memberships, subscriptions, training, and travel. The
training is required for all roles of participation in the card program.
DATE: January 21, 2015
DATE: February 18, 2015
DATE: March 18, 2015
TIME: 9:00am-12:00pm
TIME: 9:00am-12:00pm
TIME: 9:00am-12:00pm
location: IOC-1/1st Floor/Computer Lab
location: IOC-1/1st Floor/Computer Lab
location: IOC-1/1st Floor/Computer Lab
SESSION: 0022
SESSION: 0023
SESSION: 0024
Orange County Government Florida
23
Risk Management Courses
American Heart Association Heartsaver Series
A medical emergency can occur anytime, anywhere. Don’t just
stand by and watch. Learn what to do when injuries occur at work
or elsewhere. This training teaches students critical skills needed to
respond to and manage a first aid, choking or sudden cardiac arrest
Choose either CPR, First Aid or both:
emergency in the first few minutes until emergency medical services
DATE: January 14, 2015
arrives. Upon completion of the course, attendees will receive a
TIME: (CPR) 9:00am-12:00pm / (First Aid) 1:00-3:00pm
course completion card from the American Heart Association. To
DATE: January 16, 2015
register for this course, please email your name, choice of training
date, contact number and/or any questions to Suzanne.Ellis@ocfl.
TIME: (CPR) 9:00am-12:00pm / (First Aid) 1:00-3:00pm
DATE: February 11, 2015
net in the Risk Management Division.
TIME: (CPR) 9:00am-12:00pm / (First Aid) 1:00-3:00pm
Target Audience: Open Enrollment
DATE: February 13, 2015
prerequisite: None
TIME: (CPR) 9:00am-12:00pm / (First Aid) 1:00-3:00pm
maximum enrollment: 6 students per class
location: Magnolia Place, 109 East Church Street, Suite 200
parking garage: Right next to Magnolia Place (Church Street)
SUBJECTS: Cardiopulmonary Resuscitation (CPR), Automated
External Defibrillator (AED), and First Aid
DATE: March 19, 2015
TIME: (CPR) 9:00am-12:00pm / (First Aid) 1:00-3:00pm
DATE: March 20, 2015
TIME: (CPR) 9:00am-12:00pm / (First Aid) 1:00-3:00pm
10-Hour Occupational Safety & Health Training
General Industry Series / 2-Day Course
It is important to know the proper use of a Fire
Find out why it really is better to be safe than sorry. In this two-day training, you will
Extinguisher prior to the need arising to actually use
gain a broad understanding of how to recognize and prevent job related hazards.
one. This one-hour training acquaints participants
The training covers a variety of safety and health topics a worker may encounter at a
with not only the use of extinguishers, but also the
general workplace. Upon completion of the course, attendees will receive a 10-hour
types of extinguishers, as well as their locations in
course completion card from the Occupational Safety and Health Administration
your workplace. Proper inspection and maintenance
(OSHA). To register for this two-day course, select either “Option 1, Option 2 or
will also be reviewed to ensure a comfort-level and
Option 3.” Please email your name, option number, contact number and/or any
adequate use of extinguishers. To register for this
questions to [email protected] in the Risk Management Division.
course, please email your name, contact number
and/or any questions to [email protected] in
Target Audience: Open Enrollment
the Risk Management Division.
prerequisites: None
Target Audience: Open Enrollment
maximum enrollment: 10 students per class
prerequisites: None
location: Magnolia Place, 109 East Church Street, Suite 200
maximum enrollment: 20 students per class
parking garage: Right next to Magnolia Place (Church Street)
location: Magnolia Place, 109 East Church
Street, Suite 200
subjects for first day: Introduction to OSHA, Safety & Health Programs,
Hazard Communication, and Walking & Working Surfaces
subjects for second day: Exit Routes, Emergency Action Plans, Fire Prevention
Plans, & Fire Protection, Electrical Safety, Personal Protective Equipment, Bloodborne
Pathogens, and Office Ergonomics
Pick one option:
24
Fire Extinguisher Use
OPTION 1
OPTION 2
OPTION 3
DATE: January 20-21, 2015
DATE: Feb. 17-18, 2015
DATE: March 24-25, 2015
TIME: 9:00am-3:00pm
TIME: 9:00am-3:00pm
TIME: 9:00am-3:00p
The Passport
WINTER 2015
parking garage: Right next to Magnolia Place
(Church Street)
DATE: January 13, 2015
TIME: 9:00am OR 2:00pm
DATE: February 10, 2015
TIME: 9:00am OR 2:00pm
DATE: March 18, 2015
TIME: 9:00am OR 2:00pm
Emergency Management Responder Courses
Be prepared to respond.
Classes for certification as an
Emergency Responder, and
entitlement to Emergency Pay
are normally only offered until
the start of Hurricane Season
each year. We offer the National
Incident Management System
(NIMS) courses, State’s regional
training courses, and other
Federal residential courses
information. Any person who
is designated a Category 2
Emergency Responder under the
County’s Emergency Pay Plan is
REQUIRED to be NIMS Certified
to receive emergency pay, as
well as complete the required
certificationВ course(s).
Each division manager should
have an emergency plan that is
implemented upon notification.
Any personnel not required
for operational use in each
division should be afforded
1) Complete the first required
course online.
(IS-1.a)
Emergency Program Manager:
An Orientation to the Position
All Emergency Responder Personnel must
complete the above course, prior to ESF
course enrollment. This course can only
be completed online at http://training.
fema.gov/EMIWeb/IS/courseOverview.
aspx?code=IS-1.a
the opportunity to be
trained in one of the
support functions
of emergency
management.
All Emergency
Responder Personnel
must complete the
below courses. Once you
have completed these courses
forward a copy to HR for your
personnel record. These courses
can only be completed online.
2) Complete the four required NIMS Courses online.
You can enroll online for these courses at
http://training.fema.gov/EMIWeb/IS/crslist.asp
(IS-100.b)
Introduction to Incident Command System
(IS-200.b)
ICS for Single Resources & Initial Action Incidents,
Introduction
(IS-700.a)
National Incident Management System (NIMS),
Introduction
(IS-800.b)
National Response Plan, Introduction
Orange County Government Florida
25
Emergency Management Responder Courses
Incident Command Systems
The following two courses: G-300 and G-400 are State run courses being offered at the Orange County Fire
Rescue Headquarters Building. You will need to register for these two courses at the following web page:
http://trac.floridadisaster.org/trac/loginform.aspx
If you have not already created an account, you will need to do so. You will also need to upload into SERT
TRAC the required prerequisites certificates prior to being approved to attend.
Intermediate Incident Command System
for Expanding Incidents
Course Code: G-300
This course provides training on, and resources for personnel who
DATE: February 4-6, 2015
require advanced application of the Incident Command System (ICS).
TIME: 8:30am-4:30pm
The course expands upon information covered in the ICS-100 and
ICS-200 courses. Selection Criteria: This course should not be used as a
DATE: March 17-19, 2015
“nice to have training” course! Attendee selections for this course are
TIME: 8:30am-4:30pm
to be RESTRICTED to those individuals who are slated to/or are already
identified to assume a supervisory role in expanding incidents (Type
DATE: July 8-10, 2015
3), or perform Emergency Operations Center (EOC) Agency Liaison or
TIME: 8:30am-4:30pm
Agency Emergency Coordination Officer (ECO) roles. Note: During an
expanding incident, some or all of the Command and General Staff
positions may be activated, as well as Division/Group Supervisor and/
or Unit Leader level positions. These incidents may extend into multiple
operational periods.
prerequisites: Personnel must have completed the following ICS
courses or an equivalent to these courses: IS-100, IS-200, IS-700, IS-800
location: Fire Rescue Headquarters, 6590 Amory Court
Advanced Incident Command System
& General Staff: Complex Incidents
Course Code: G-400
This course provides training for personnel who required advanced application of the
DATE: May 28-89, 2015
Incident Command System (ICS). The course expands upon information covered in ICS-100
TIME: 8:30am-4:30pm
through ICS-300 courses. The target audience for this course is personnel who are expected
to perform in a management capacity in an Area Command or Multiagency Coordination
Entity. Selection Criteria: Persons expected to perform in a management capacity in an area
command/complex incident environment.
prerequisites: Personnel must have completed the following ICS courses or an
equivalent to these courses: IS-100, IS-200, ICS-300,
IS-700, and IS-800 and G-300 (There must at least a 90 day wait period between G300 and
taking the G400)
location: Fire Rescue Headquarters, 6590 Amory Court
26
The Passport
WINTER 2015
DATE: October 20-21, 2015
TIME: 8:30am-4:30pm
Emergency Management Responder Courses
Operations Center Training
Emergency Operations Center (EOC) and/or Department Operations Center (DOC) Training
Course Code: EM900G
The Emergency Operations Center is totally responsible for the coordination and operation of all emergency activities. Orange County
Government has 20 Emergency Support Functions that correlate to the State of Florida and the Federal Government response mechanism.
Note: This course is only for individuals who will respond to either the Emergency Operations Center (EOC) or a Department Operations
Center (DOC). Class is limited to 30 participants.
NEW Prerequisite REQUIREMENT FOR 2015: All personnel that may be
DATE: April 16, 2015
DATE: June 11, 2015
assigned to either the EOC or DOC must complete the following FEMA Online
TIME: 8:30am-5:00pm
TIME: 8:30am-5:00pm
Course. For new personnel – prior to attendance at the EM900G Class, and all
SESSION: 0001
SESSION: 0002
others assigned to the EOC/DOC, this course must be completed as soon as
possible, but no later than December 1, 2015.
prerequisites: Personnel must have completed the following ICS courses: IS-1.a, IS-100.b, IS-200.b, IS-700.a and IS-800.b
location: Fire Rescue Headquarters, 6590 Amory Court
IS-775: EOC Management and Operations: an online course (classroom equivalent G-775)
This course describes the role, design, and functions of Emergency Operations Centers and their relationships as components of a multi-agency
coordination system.The course contains disaster-related examples, activities and case studies that relate to EOC’s and multi-agency coordination
systems at the local, state and federal levels of government. http://training.fema.gov/EMIWeb/IS/courseOverview.aspx?code=IS-775
Emergency Operations Center (EOC) NIMS/ICS Position Training
These courses are designed to provide intensive training based on the NIMS/ICS Command Structure and Multi-Agency
Coordination. During the course of this program, information will be provided on mission objectives, action planning steps,
establishing priorities, completing reports and forms, FEMA documentation and reimbursement requirements. ESF/ECO
personnel must attend the above designated course for their agency, these are required for all EOC Personnel.
prerequisites: Personnel must have completed the following ICS courses: IS-1.a, IS-100.b, IS-200.b, IS-700.a and IS-800.b
location: Fire Rescue Headquarters, 6590 Amory Court
EOC Coordination
Logistics / Finance Administration
Operations
(SERT, Safety and ECOs)
ESF2, ESF7, ESF11, ESF15
CODE: EM604G
(Emergency Services &
Human Services)
ESF13, ESF14
CODE: EM605G
DATE: May 6, 2015
TIME: 8:30am-12:30pm
TIME: 8:30am-12:30pm
ESF4/9/10, ESF8, ESF16, ESF6,
ESF17
CODE: EM602G
SESSION: 0001
DATE: April 24, 2015
DATE: May 1, 2015
SESSION: 0001
TIME: 8:30am-12:30pm
Operations (Infrastructure)
Planning
ESF1, ESF3, ESF12, ESF20
CODE: EM601G
ESF5, ESF18, ESF19
CODE: EM603G
DATE: April 23, 2015
DATE: April 30, 2015
TIME: 1:00pm-5:00pm
TIME: 8:30am-12:30pm
SESSION: 0001
SESSION: 0001
SESSION: 0001
REMINDER: If you register to attend any Emergency Management Course with a Course Code that begins with ESF, keep in mind course completion
copies of all five required online FEMA courses need to be submitted prior to the class date.
Orange County Government Florida
27
Emergency Management Responder Courses
Call Center Training
Emergency Call Center Training for New Call Takers
Course Code: EM-100G
The Emergency Call Center assists in responding to citizen inquiries in an emergency
situation. In order to be fully functional, personnel need to attend a one-day training session
that includes: Introduction to Emergency Management, telephone procedures, equipment
DATE: March 24, 2015
overview, responder duties and responsibilities, and computer software training. This
training now includes new 3-1-1 Contact Tracking software, Info Map guidance, responding
to People with Special Needs issues, as well as effective listening skills, and 911 procedures.
Total commitment is required. Class is limited to 25 participants. You may be required
to work extended hours (up to 12) per shift, and remain on site for an extended period of
TIME: 8:30am-5:00pm
SESSION: 0001
DATE: April 22, 2015
TIME: 8:30am-5:00pm
time after completion of the shift in the event of hazardous weather.
SESSION: 0002
prerequisites: Personnel must have completed the following ICS courses:
IS-1.a, IS-100.b, IS-200.b, IS-700.a, IS-800.b. Basic computer skills, with an emphasis on data
DATE: June 5, 2015
entry, ability to analyze information, good writing and grammar, and decision making.
TIME: 8:30am-5:00pm
location: Fire Rescue Headquarters, 6590 Amory Court
SESSION: 0003
Emergency Call Center “Refresher” Training
Course Code: EM-200G
DATE: March 27, 2015
DATE: May 8, 2015
TIME: 8:30am-4:30pm
TIME: 8:30am-4:30pm
SESSION: 0001
SESSION: 0004
DATE: April 10, 2015
DATE: June 9, 2015
TIME: 8:30am-4:30pm
TIME: 8:30am-4:30pm
SESSION: 0002
SESSION: 0005
prerequisite: Must already be certified as Emergency Call Center
DATE: April 21, 2015
DATE: July 15, 2015
and/or Message Center Call Router
TIME: 8:30am-4:30pm
TIME: 8:30am-4:30pm
location: Fire Rescue Headquarters, 6590 Amory Court
SESSION: 0003
SESSION: 0006
A class for all previously Certified Emergency Call Center takers. This is a
refresher class for those already certified to work in the call center and
have completed the EM100G course. Areas to cover include: phone calls,
forms management, info map, roles and responsibilities of each ESF.
Class is limited to 25 participants. You must attend one refresher
class every other year to keep your emergency pay entitlement.
Message Center / Call Router Training
Course Code: EM-400G
Message Center personnel will be assigned to the EOC, Fire Rescue Headquarters,
DATE: April 17, 2015
DATE: June 16, 2015
during an activation and be responsible for routing to the correct ESF/ECO, and
TIME: 1:30-4:00pm
TIME: 8:30-11:00am
quality assurance control on all messages from the Emergency Call Center. Training
SESSION: 0001
SESSION: 0004
ALL previously certified Message Center Call ROUTERS MUST ENROLL for at
DATE: April 29, 2015
DATE: June 26, 2015
least ONE Session EACH year, otherwise you will lose your certification and
TIME: 8:30-11:00am
TIME: 1:30-4:00pm
emergency pay entitlement. Class is limited to 10 participants.
SESSION: 0002
SESSION: 0005
DATE: May 5, 2015
DATE: July 16, 2015
TIME: 1:30-4:00pm
TIME: 8:30-11:00am
SESSION: 0003
SESSION: 0006
includes refresher on the new 3-1-1 Contact Tracking System, and E-Team integration.
prerequisites: Must have thorough knowledge of all Emergency Support
Functions (ESFs) and Emergency Coordinating Officer (ECO) duties and responsibilities.
location: Fire Rescue Headquarters, 6590 Amory Court
28
The Passport
WINTER 2015
Emergency Management Responder Courses
Do you want to work in a shelter?
american red cross
shelter manager courses
Orange County operates the People
with Special Needs (PSN), Pet-Friendly
and Employee Shelters, as well as
general use shelters in partnership
with the American Red Cross.
Employee Shelters
Orange County operates shelters
for employees and their families.
These shelters that are primarily
designated for Orange County
employees and their families are also
open to the general public though
not broadcasted as such. Since these
are American Red Cross designated
shelters, workers in these facilities
must be certified.
Pet-Friendly Shelters
These shelters offer sheltering to
individuals who desire to bring their
pets along. These sites will provide
shelter to both individuals as well as
their pets. Owners must remain with
their pets, it is not a kenneling shelter,
and be responsible for the care and
maintenance of their animals.
A comprehensive four-part training
program provides full American
Red Cross certification. As a shelter
worker, you may bring your family
with you, but NO pets are allowed
(Except in the pet-friendly shelters).
You may be required to remain on site
until there is no longer an emergency
situation, or until the shelter closes.
People with Special Needs
(PSN) Shelters
These shelters offer sheltering
to individuals who have special
medical needs that require nursing
assistance, but not to the degree of
hospitalization. Each person is highly
encouraged to bring family members
with them to assist in their daily care.
General Population Shelters
These shelters are primarily managed
by the American Red Cross to provide
shelter on an interim basis to all
individuals, including those with
functional needs, until they are able
to return home, or arrange for other
recovery options.
American Red Cross Shelter Manager Course
(Newly Revised)
Course Code: EM-107G
Provides basic information about the activities of the Mass Care
function. Learn the skills needed by Mass Care workers to deliver
quality service to shelter clients. Prepares shelter managers to
effectively and sensitively manage a shelter operation as a team.
It also trains them to understand how to meet the needs of the
people displaced as a result of a disaster. Provides participants with
an opportunity to practice the knowledge and skills needed to run a
successful shelter operation.
A comprehensive four-part training program provides full American
Red Cross certification. As a shelter worker, you may bring your family
with you, but NO pets are allowed (except in the pet-friendly shelters).
You may be required to remain on site until there is no longer an
emergency situation, or until the shelter closes, that might be as long
as 72 hours
prerequisites: Personnel must have completed the following ICS
courses or an equivalent to these courses: IS-1.a, IS-100.b, IS-200.b,
location: IOC-1, 450 E. South Street
DATE: March 23, 2015
TIME: 8:30am-4:00pm
SESSION: 0001
IS-700.a, IS-800.b
Orange County Government Florida
29
Elective Courses
general electives
(open to all employees)
Advanced InfoMap: Prereq InfoMap Essentials
Bringing Order to Chaos
Building Bridges
COURSES that may be used as
electives for COMPASS & NAVIGATOR
Business Writing
Career Planning
Communication Mystery Solved
Computer Fundamentals
Creativity & Innovation
Customer Service
Editing & Proofreading
Effective Listening
Generational Salad
An Effective You
Diversity
Emotional Intelligence
Orange County 101
Partnering for Performance
Peer to Manager
Personal Style Inventory (PSI)
also any General Electives
Grammar Brush-Up
InfoMap Essentials
In Partnership with Procurement
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Change Management
Microsoft Word
Discovering Your Map
Occupational Spanish
Meetings that Matter
Stormwater and Garbage and Chemicals ... Oh My!
Motivating Employees to be their Best
Teambuilding
Presentation Skills
Train-the-Trainer
Taking Control of Conflict
Work Management Skills
also any Compass Electives & General Electives
Workplace Professionalism
30
COURSES that may be used as
electives for NAVIGATOR
The Passport
WINTER 2015
Course Calendar
The Passport
DATE
Note: Not all courses are offered each quarter.
COURSE
TIME
CODE
SESSION
0043
January 8
Advanced InfoMap
1:00pm-3:00pm
EMP200
January 8
InfoMap Essentials
9:00am-11:00am
EMP100
0050
January 13
Launch into Professional Success
8:30am-12:30pm
PTS001
0004
January 14
Business Writing
8:30am-12:30pm
MIB003
0002
January 15
Presentation Skills
8:30am-12:30pm
COM007
0006
January 16
Inspiring Employee Engagement
8:30am-12:30pm
NVG101
0001
January 21
In Partnership with Procurement
9:00am-12:00pm
PCD002
0022
January 21
Workplace Violence
8:30am-12:30pm
EED120
0024
January 22
Emotional Intelligence
8:30am-12:30pm
PTS005
0004
January 26
Microsoft Outlook
2:00pm-4:00pm
MIB008
0002
January 27
Leadership 101
8:30am-12:30pm
COM001
0004
January 28
Harassment
8:30am-12:30pm
EED119
0023
January 29
Creativity & Innovation
8:30am-12:30pm
PRO014
0004
February 2
Computer Fundamentals
9:00am-11:00am
EEE002
0003
February 3
Change Management
8:30am-12:30pm
COM006
0004
February 4
Bringing Order to Chaos
8:30am-12:30pm
MIB001
0004
February 5
Personality Style Inventory (PSI)
8:30am-12:30pm
PTS003
0004
February 5
Grammar Brush-Up
8:30am-12:30pm
MIB006
0002
February 10
Customer Service
8:30am-12:30pm
COM004
0004
February 11
Drug & Alcohol Awareness
8:30am-12:30pm
EED123
0025
February 12
Advanced InfoMap
1:00pm-3:00pm
EMP200
0044
February 12
InfoMap Essentials
9:00am-11:00am
EMP100
0051
February 17
Hiring for Cultural Fit
8:30am-12:30pm
NVG004
0004
February 17
Stormwater and Garbage and Chemicals...Oh My!
1:00pm-3:00pm
EED139
0002
February 18
Critical Thinking
8:30am-12:30pm
NVG006
0005
February 18
In Partnership with Procurement
9:00am-12:00pm
PCD002
0023
February 19
Coaching & Feedback
8:30am-12:30pm
NVG002
0003
February 23
Microsoft Excel
2:00pm-4:00pm
MIB007
0002
February 24
An Effective You
8:30am-12:30pm
PTS006
0002
February 24
Teambuilding
8:30am-12:30pm
EEE006
0003
February 25
Workplace Professionalism
8:30am-12:30pm
MIB012
0003
February 26
Discovering Your Map
8:30am-12:30pm
COM003
0003
February 26
Taking Control of Conflict
8:30am-12:30pm
COM005
0004
0003
March 3
Building Bridges
8:30am-12:30pm
MIB002
March 4
Legal Issues
8:30am-12:30pm
LDR009
0023
March 5
Effective Listening
8:30am-12:30pm
MIB005
0003
March 10
Motivating Employees to be their Best
8:30am-12:30pm
COM008
0002
March 11
Project Management
8:30am-12:30pm
NVG008
0005
0045
March 12
Advanced InfoMap
1:00pm-3:00pm
EMP200
March 12
InfoMap Essentials
9:00am-11:00am
EMP100
0052
March 13
Generational Salad
8:30am-12:30pm
EEE003
0002
March 18
In Partnership with Procurement
9:00am-12:00pm
PCD002
0024
March 19
Negotiation Skills
8:30am-12:30pm
NVG007
0003
March 19
Stormwater and Garbage and Chemicals...Oh My!
1:00pm-3:00pm
EED139
0003
March 23
American Red Cross Shelter Manager
8:30am-4:00pm
EM107G
0006
March 24
Diversity
8:30am-12:30pm
PTS002
0004
March 25
Developing Your Direct Reports
8:30am-12:30pm
NVG003
0003
March 25
Partnering for Performance
8:30am-12:30pm
PTS004
0003
March 26
Meetings that Matter
8:30am-12:30pm
COM002
0002
March 30
Microsoft Word
9:30am-11:30am
MIB010
0002
March 31
Communication Mystery Solved
8:30am-12:30pm
PTS007
0003
March 31
Orange County 101
8:30am-12:30pm
PTS008
0001
Please contact us at [email protected] if you need one of these classes to graduate: Corrective Action, Flexible Leadership, Ethical Decision Making,
Cornerstone to Supervision. Please see pages 24-29 for Risk Management Courses and additional Emergency Management Responder Courses.
Orange County Government Florida
31
Policies & Directions
Parking Policies & Directions
Participants enrolled in classes facilitated at IOC1 facility may park their vehicles
on Levels 1 or 2 in the Public Parking Garage located at on the corner of South Street and
Liberty Street. Parking will be validated for your class attendance.
Please do not park your vehicles at IOC1 or IOC2, including visitorВ spaces.
Exceptions: Persons working in IOC1, IOC2, the Administration Building, or at 109 E. Church
Street are to park their vehicles at the normal work site.
DIRECTIONS TO PUBLIC PARKING GARAGE
1) I-4 Westbound toward Tampa, take the
Anderson St. East exit. Continue on Anderson
St. and turn left onto Summerlin Ave. Turn
left onto E. South St. Go three blocks to the
Parking Garage, which is located on the right
side of the street.
Course Policies
REGISTRATION GUIDELINES
1) The New Registration Form must be usedВ for
enrollment in all classes. Its format has been
updated to allow registration for multiple
courses on a single form.
2) I-4 Eastbound toward Daytona Beach, take
the Anderson St. East exit. Continue on
Anderson St. and turn left onto Summerlin
Ave. Turn left onto E. South St. Go three
blocks to the Parking Garage, which is located
on the right side of the street.
2) Employees may register for courses by sending
a registration form to: Human Resources,
Organizational Development & Training Section,
no later than one week before the class
startВ date.
3) SR 408 Eastbound (East/West Expressway),
SR 408 Eastbound (East/West Expressway)
Take Exit 10C (Orange Ave.) Keep left at the
fork at the bottom of the ramp. Turn left onto
Delaney Ave. Turn right onto Anderson St.
Turn left onto Summerlin Ave. Turn left onto
E. South St. Go three blocks to the Parking
Garage, which is located on the right side of
the street.
3) Please be sure to inform your Manager /
Supervisor of your enrollment in courses.
4) Enrollment is based on a “first come, first serve”
basis. Due to limited space, employees may be
placed on a waiting list for courseВ enrollment.
ID Cards
All employees are required to display a valid
Orange County ID while in all County buildings.
4) SR 408 Westbound (East/West Expressway),
take Exit 11 (Mills Ave.) onto E. South St.
Continue along South St., through the
intersection of Summerlin Ave. Go three
blocks to the Parking Garage, which is located
on the right side of the street.
South St.
P
Lake
Liberty
PARKING GARAGE
IOC
2
East-West Expressway (SR 408)
Anderson St. ONE WAY
32
The Passport
WINTER 2015
IOC
1
Summerlin St.
ONE WAY
Magnolia Ave.
Jackson St.
Orange Ave.
Church St.
Rosalind Ave.
After parking, exit the garage and walk 1 1/2
blocks eastbound along East South St. to the
IOC-1 building (450 East South Street).
Osceola
Attendance / Cancellations
We recognize unforeseen incidents may arise and
ask that you notify us by email at OD.Training@
ocfl.net or fax to 407-836-5845 in the event you
are unable to attend class. This will also allow
employees who may be on a waiting list the
opportunity to attend a class.
Course Registration Form
The Passport
ENROLLMENT MUST BE CONFIRMED IN WRITING PRIOR TO CLASS ATTENDANCE.
Please complete this form in its entirety for any course(s) you wish to register and send it through interoffice mail, fax, or
email to: Human Resources, Organizational Development & Training, Internal Operations Centre 1 (IOC-1)
Phone: (407) 836-2924 Fax: (407) 836-5845 Email: [email protected]
Reminder: Make a copy of this form and retain for your records
Please print.
Employee ID# (Required)
Name:
Job Title:
Dept:
Phone: Email:
Alternate Email:
You may register for multiple courses on a single form; If additional space is needed to enroll in other courses, please use another registration form.
Course Title
Course Code/Session
Date
Time
Please circle yes or no to the following questions:
(Not applicable if registering for Risk Management or Emergency Management Responder courses)
Do you wish to enroll in a Passport Learning Series?
If Yes, which series?
YesNo
Are you currently in a supervisory role?
If Yes, how long have you been in a supervisory role at Orange County?
Is it your responsibility to administer discipline?
Is it your responsibility to conduct Performance Evaluations?
YesNo
Have you graduated from another Passport Learning Series?
If Yes, which series?
YesNo
YesNo
YesNo
NOTE: My supervisor is aware of and approves my registration and attendance of the above listed course(s).
Employee Signature: (Required)
Supervisor’s Initials:
Orange County Government Florida
33
Human Resources
Organizational Development & Training
Internal Operations Centre I
First Floor, 450 East South Street
Orlando, Florida 32801
407.836.2924

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